Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Commission 25 to 38 from drivers (Uber driver) ^Open

Uber taking **% to **% commission from drivers ...

Jul 06, 2023 by Gowlikar srinath

Club Meridien Package not Delivered (Club meridien Courtyard Delhi) ^Open

I received a call from Club Meridien’s employee Lovey Sharma in July ****. They invited me to the Four Points by Sheraton, Vashi, Navi Mumbai for an evening discussing a potential free travel voucher which they were issuing just to selected M...

Jul 04, 2023 by Rohan Singh

Misbehaviour by uber auto driver and charging of extra fare (Uber Auto) ^Open

uber driver named nrusingha Charan OD**BX**** abused me verbally and asked for extra charge **rs on * july ****. I cannot lodge complain in uber because ride was not started. ...

Jul 01, 2023 by satya narayan pattnaik

Hotel booking not confirmed but amount is deducted from bank (Make My Trip) ^Open

I book one hotel booking from make my trip and amount is also deducted from my bank account but as per hotel manger the booking is not done and my money is wasted. ...

Jul 01, 2023 by harshita dubey

Booking canceled but money not refunded (Doves Vacations) ^Open

I would like to register a cheating complaint against “DOVES VACATION” travel company for not refunding my registration amount (***** INR) which was cancelled due to trust issue. I had registered for the services on **th Feb and then sent t...

Jun 30, 2023 by Jijin vp

Membership sold no answer to calls or emails (Vivanta Vacation Club membership) ^Open

Dear vivanta team, I am Abdul Khader Hussain, I have membership of vivanta club at Bangalore. No update from vivanta & calls are not received from your side. Emails are bouncing best, Request for cancel the my membership. Thanks & Regards, Ab...

Jun 28, 2023 by Abdul Khader Hussain

Charged Govt Toll multiple times incorrectly (Ola) ^Open

A few days ago, I booked an Ola ride from Bangalore city to the airport. During the journey, we encountered a toll booth where a fee of Rs. *** was applicable. To my surprise, I noticed that I was charged the toll amount three times, totaling R...

Jun 26, 2023 by navdeep Singh

Refund Not Received (GSRTC Gujarat state Road Transport Corporation ) ^Open

Hi there, I did a booking of GSRTC bus on **th june from Somnath to Ahmedabad , which was of Journey Date on **th June, but the bus got cancelled, when I got to the bus station at Somnath. Kindly, guide me through the refund process and p...

Jun 24, 2023 by Avinash Tomar

Excess charged for trip (Kesari tours and travels) ^Open

I had a recent tour with Kesari (**th to **st May) for * persons. The tour cost for this was already paid in full, however a week before the tour, I received a call from some Ms Deepa/Dipti mentioning that we have pay Rs. **,*** additonally ...

Jun 22, 2023 by Clive Pereira

Online ticket fraud (fortune tours and travels kannur) ^Open

I have booked flight tickets from Fortune tours and travels Kannur. Neethu anil Kumar is the one who provided fake flight tickets on **/**/****. I have paid ***** for this and she cheated me. Hence, I booked another ticket, and the cost was ***...

Jun 20, 2023 by Joshy marappillil johny

Car non functional and damaged Cancelled the booking Now zoomcar charging me for damage of (ZoomCar) ^Open

I booked a car from zoomcar. I was traveling with family. Ireached the pickup point. But the car was somewhere else. I had to walk for atleast * kmt to pickup the car. I took photos from outside and submitted. When I went inside I found ...

Jun 19, 2023 by Shreeparna Sarkar

Refund not initiated (Cleartrip) ^Open

My flight ticket was cancelled and the full refund have been processed by the airlines AIR ARABIA. But cleartrip isn’t reverting my money back. Its been * weeks since the refund was initiated from the airlines, still the cleartrip team state...

Jun 17, 2023 by MUHAMMED FARSEEN

Make My Trip No Refund of amount (Make my trip) ^Open

Dear Sir/Ma'am, I am filling this complaint against https://www.makemytrip.com/ for not refunding my whole amount of cancelled package from their end. Our Package booked for Andaman in - Rs *,**,*** -INR. (screenshot attached). which incl...

Jun 16, 2023 by Shakti pandey

Refund of excess amount paid to Rapido (Rapido) ^Open

I took a Rapido Car ride on **th June, **** and the fare was Rs ***/-. I mistakenly paid Rs. ****/- instead of the fare and reached out to Rapido support team as well as the driver to refund the excess of Rs. ****/-. They have ignored my claim ...

Jun 15, 2023 by Asem Naocha Singh

Deficiency in service and mental agony caused (Thrillophilia Adventure Tours Private Limited) ^Open

Hi, I will copy paste the following email that I sent to Thrillophilia on May **, **** after the incident. I have constantly been trying to look for a resolution but they have not responded to my e-mails (for which I have evidence as well). ...

Jun 14, 2023 by Prakshal Jain

UTC REFUND (Uttarakhand Transport Corporation) ^Open

I CANCELLED A TICKET OF UTC ON THE DATE OF **/**/**** FROM DELHI TO DEHRADUN NONSTOP VOLVO SERVICE. STILL AFTER ** DAYS, UTC DID NOT CREDIT MY REFUND . I MAILED & CALLED UTC HELPLINE BUT THEY DID NOT RESPOND. I ALSO MAILED MY ISSUE TO utcddn.d...

Jun 13, 2023 by Dharmendra kumar

Package stolen by uber connect driver (Uber connect) ^Open

I reserved an uber connect to have my (Lg tone free hbs-fn*u wireless earbuds) delivered from the reliance digital store located near select city walk mall , saket to my west Delhi residence. A rider named Aman accepted the uber app request...

Jun 13, 2023 by Shivam

Refund not given after Ticket not confirmed (Irctc Indian Railways) ^Open

I have booked the Train ticket in confirm Ticket, online platform of irctc on travel Date -**/**/**** for my family -myself,my wife and two daughters.One passenger ticket got RAC and Rest was in WL.I thought if all Tickets is not confirmed then...

Jun 13, 2023 by PRAVIN GAYNER

Flight Refund Issue (Clear Trip) ^Open

I booked flight ticket from Mumbai to Bangalore for my family on ** April **** for travel date of ** May **** using clear trip and selected GoFirst airlines. Booking was confirmed after making full payment using credit card. Later on *th May I ...

Jun 12, 2023 by Harish Dixit

Unreliable customer service and false claims (Primemover Mobility Technologies Private Limited) ^Open

Booked rental car through Revv for few days for outstation travel. Questionable state of car tires at time of delivery, tires got punctured *-* times, no support provided by Revv even in serviceable areas, refusing to reimburse expenses incurre...

Jun 08, 2023 by Alok Sengupta

Refund not credited (Yatra Hotels) ^Closed

I have booked domestic hotel in Delhi from yatra app which I downloaded in Play Store, But due to change in the plan i had to cancel the booking and claimed a refund in bank account and yatra successfully cancelled my booking but it haven't ask...

Jun 12, 2022 by Shivateja

Refund not initiated (Yatra Hotels) ^Closed

Jun 12, 2022 by Shivateja

Refund against cancelled hotel booking (Yatra Com) ^Closed

REF #************* BOOKING cancelled with in an hour...

Jun 08, 2022 by Gaurav Chawla

Refund not issued (Easemytrip.com) ^Closed

I had purchased a flight ticket from easemytrip on ** april. The airline cancelled this ticket and told me that full refund will be issued for this ticket however the request should come from travel agent since this ticket is booked on easemytr...

Jun 07, 2022 by Tushar Matondkar

Yatra Refund money (Yatra Com) ^Closed

I have booked ticket twice on yatra done payment through phone . Each time amout **** Rs got deducted my ticket are not booked neither confirmation message I got so want my refund to respective account....

Jun 04, 2022 by Pravin Junghare

Bus breakdown and mental torture (Orange Tours and Travels) ^Closed

Hi i booked a sleepr, Ac, single berth Ticket for my wife Praneetha D from Hyderabad to Tirupati (journey date: **-**-****, *pm ). I booked her a that bus(Cost Approcimately Rs.**** ) because it has wifi, AC so that she can work and lower sing...

Jun 03, 2022 by Bathalapalli Anirudh Reddy

Refund claim of flight ticket due to flight cancelation (Yatra.com) ^Closed

Hi, I had booked a flight with a date of Journey **rd May for New Delhi to Kolkata (PNR No. NFTCHV). But due to some reason the flight had been canceled. So I talked to the airline customer care executive to cancel my ticket for a full re...

Jun 01, 2022 by Kumar ravi prakash

Refund (Yatra) ^Closed

They have not refunded my money till now....

May 31, 2022 by Aiswarya S R

Refunding (Yatra) ^Closed

Sir... I booked a hotel room on **th May and cancelled after one hour. They haven't refunded till now. I doubt whether it is fake. ...

May 30, 2022 by Aiswarya S R

Refund not initiated (Yatra.com) ^Closed

I canceled a ticket on Yatra.com. I was supposed to my refund in the "Ecash" account. The website said the refund would be instant. They also stated that the return would be initiated in ** hrs. Its een well over ** hrs and no response has been...

May 30, 2022 by Arjun Chakraborty

Name correction of flight ticket (Easemytrip.com) ^Closed

I made a mistake while booking a flight from mexico city to paris, i put the surname in given name, after realzing the mistake i am constantly following up with easemytrip and they saying it is a name change and not name correction. I have shar...

May 29, 2022 by Tushar Matondkar

Refund against train cancellation (Yatra.com) ^Closed

I booked train tickets and i didn't get any seat and IRCTC clearly mentioned that tickets get cancelled and You are free to get refund from agent i.e. yatra.com but I'm totally embarrassed and fed up with the system and did not get refund yet ...

May 24, 2022 by Ravi Kumar Dhabas

Refund (Yatra) ^Closed

Dear Customer, We would like to confirm that the refund due for an amount of Rs. *****.** against Yatra reference number ************* was processed on *, May, **** to your account. Kindly note that your bank may take * to * working days to...

May 22, 2022 by Irina Dogra

Ticket cancellation amount not refunded (Travolook) ^Closed

Ref Number: REF********* I have not received refund of above cancelled transaction till now. More than * months are already passed. I have called TRAVOLOOK call center number ****-******* on **th Apr, *th May, *th May, **th May, **th May, **th...

May 21, 2022 by Abhishek Saxena

Bus ticket refund (Yatra Com) ^Closed

We booked bus ticket from Trichy to chennai. Travel date - * May ****. We got the e ticket from Yatra .com mentioned the departure time as *.**. PM. But the bus got departed morning ** am where the travels shared a e ticket where the timing men...

May 12, 2022 by Asha Franklin

I will Do Flight Ticket But Ticket Not Confirmed Money Deducted And No Return My Money (Yatra.com) ^Closed

I will Do Flight Ticket My Wife *th Of May Bangalore To Delhi Ku Monika Name Is My Wife . And Deducted My Money On My Upi Account And I didn't Not received My flight Ticket i already Give The Complaint He reply We will Give Within * Days * days...

May 11, 2022 by Tarun Kumar

REFUND ISSUES NO RESPONSE (Travolook) ^Closed

I booked my flight tickets from travolook.com on **rd april,****. They cancelled the ticket automatically from their end, and said i will receive refund within *-** working days, but they are not responsive on call or email. Its been almost mor...

May 11, 2022 by ROHAN MISHRA

Refund issue from Cleartrip (Cleartrip) ^Closed

Dear Sir/Madam, My Flight ticket was booked in Singapore airlines from cleartrip Travel Date ** June **** Bangalore to Singapore to Bali Due to covid-** travel was cancelled and unable to travel after that I was following with cleartrip via...

May 10, 2022 by AYAZ AHMED M M

YA the ticket was not confirmed but my money was debited (Yatra.com) ^Closed

I tried to book a flight ticket from Pune to Bhubaneswar on ** April ** around **.** PM the ticket was not confirmed but my amount was debited into the credit card. It has been ** days since I raised a complaint to yatra support team. There is...

May 09, 2022 by Rajib Kumar Basantia

Easemytrip com negligence is going to cost cost me fortune (Easemytrip.com) ^Closed

I had booked a return flight from Doha to Mumbai through Easemytrip.com for four passengers. I had completed the first journey from Doha to Mumbai and was supposed to travel back to Doha on *th May, but due to some personal reason had to change...

May 08, 2022 by vinod manik kavle