Yatra.com
- International flight return ticket cancelled but refund is not given Offered Resolution
MOHIT SONI filed this complaint against Yatra.com on Apr 23, 2019
I booked a partially refundable international flight ticket ( for my wife ) from New Delhi to New York (USA) and back to Delhi from yatra.com of Rs. *****.
The return flight was much delayed by more than * hrs due to which I cancelled it with airlines Air India. As per the airline policy, there would be no cancellation charges by the airline due to delayed flight by more than * hrs and they several times confirmed it through its customer care. But when I demanded the applicable refund from Yatra.com over customer care, they denied it saying that cancellation charges are more than the claimed refund which is not actually possible at all.
As per the yatra cancellation charges of the partially refundable ticket is Rs. **** through customer care and Rs. **** through online cancellation. Though online cancellation and refund claim on yatra.com is not active. So continuously I am demanding my refund which is approx (*****- **** = Rs ***** approx) for the return flight.
Yatra.com as a travel agent cannot alter the flight charges after the cancellation of the ticket. The day when I booked the ticket through yatra.com, the split Air India flight charges from Delhi to New York was ***** and New York to Delhi was Rs ***** approx
-I demand my applicable refund of my return ticket.
- I demand transparency in split fares of the combined ticket.
I request you to do the needful. Applicable documents are attached to this.
Are you brand?
Are you Lawyer?
Resolution Demanded:
An apology letter from company official
Get refund or credit for your purchase
Yatra.com
Frustrated? File a Complaint
Swiggy
"Thank you so much Voxya I am fully satisfied with your quick service."
Avinash Kumar
Related Complaints
Yatra.com - Refund not received nor initiated Closed
I had made an initial payment for booking via Yatra.com and I requested cancellation the very next day due to my personal decision. These customer care people keep playing with us....
May 14, 2019 by Naveen R Kumar
Yatra.com - No refund as well as no booking Closed
I had booked a flight for **th for my family but yatra had not refunded my **,*** as well as they refused to book my ticket at the same fare and Mr Abhishek Singh customer service executive told that you have to pay more **k to get the ticket. ...
Mar 25, 2019 by Jeetaditya Sarkar
Yatra.com - Refund not provided Closed
My flight got cancelled on ** of Jan **** and refund is not given by yatra. I did many calls to them but every time they are saying that we have initiated the refund you have to contact your bank but no refund is provided. Then they asked me fo...
Mar 15, 2019 by Saket chamoli
Yatra.com - Refund not received Closed
I booked an air ticket on yatra.com under their reference no ************* for travel on *.*.**** on Delhi-Jammu sector. The ticket was partially refundable. I cancelled the ticket and the yatra.com showed zero refund. Why when this ticket was...
Mar 07, 2019 by Babli razdan
Yatra.com - Refund not given Closed
I want to say that during the tour from yatra voucher no YH*******, **ST DEC **** Elephanta beach ( complimentary snorkelling) is cancelled due to the bad weather. One of their executives told that the company will refund the amount after fini...
Feb 21, 2019 by Saurabh sharma
