- At the time of check in room was not available Closed
My booking ID-QMUS****
Sequence of the events.
*.I booked a room at OYO ****
I fully paid *** Rs. through my card.
And also updated my checkin time to midnight.
*.I reached at gurgaon railway station at * AM. I booked a cab for ***Rs from there for the hotel.
*. I reached OYO **** at *:**AM
I talked to hotel manager (vicky) he denied me for the checkin as there were no rooms available.
*.I called oyo customer support
They picked my call then i provided booking details to them then the customer support guy told me that he want to talk with the hotel manager then I transferred my phone to hotel manager he denied oyo team to provide room as there were no rooms available.
*.the customer care guy put my call on hold and then transferred my call to guest experience manager miss divya kashyap.
*.Now i was talking with divya kashyap
She said she will put my call on hold she will call the hotel manager, after putting my call on hold she said she is unable to reach them can you please transfer my call to the hotel manager then i transferred my phone to hotel manager
He denied again to provide me room.
*.so it was now ** minutes on call with oyo customer support
She said she will put my call on hold again
She have to check nearby properties of oyo.
*.after checking nearby properties she told me there is no rooms available in any nearby properties of oyorooms so she cant provide me room and she will refund my money.
*.I said I haven’t booked room to take refund and if oyo will provide this type of service to customer then sorry we cant trust oyo in future.
**. She said sorry she can’t do anything she can only provide refund of the amount which i have paid.
**.I requested her that i have to take a cab now for other hotel i have to pay more now and the compensation for my time you wasted, she said sorry she can’t pay me more then the refund amount. I got my refund *** Rs which i paid.
**.It was * AM now and there were no cabs nearby
I got a cab after waiting for ** minutes there.
**. Cab charged me *** Rs to take me to other hotel because it was far from there.
I want compensation for:-
*. My time they wasted
*. The charges which were incurred for travelling.
*.The difference amount which i paid higher for other hotel.
Are you brand?
Are you Lawyer?
Apology letter from company
Damages for loss and agony
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
OYO Rooms - OYO Refund Closed
I had booked my oyo room with full payment for **/**/**** at Aunrag INN (Mysore) for * pax with * year child. When i reached at property, they denied me stating that room is full though my booking was confirmed. Property owner requested me th...
Apr 15, 2020 by PRADEEP RAO
This is regarding my Booking ID MUFT****. I had booked with hotel OYO ***** Mumtaz Mahal in Agra for *th March ****. On the after noon of *th March ****, i got to know from the manager of the property that the property was going to be closed f...
Apr 14, 2020 by S Arefin
I booked hotel for my Goa trip from OYO on **.**.**** and paid full amount Rs.**,***/- via Google Pay but they cancelled my booking cause i unable to receive their call after few days of booking. I received message from OYO that my booking is c...
Mar 06, 2020 by PRAGNESH RAMANIKBHAI PARMAR
Oyo Rooms, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in **** by Ritesh Agarwal, OYO initia...
Feb 27, 2020 by Rahul Garg
Hi , I have booked resort through oye and when i reached the property , they denied saying that from past * months they are not accepting any oyo booking .Later had a discussion with customer car executive , they have agreed for cancellation an...
Nov 21, 2019 by Anoop KR