OYO Rooms
- At the time of check in room was not available Closed
Asif belim filed this complaint against OYO Rooms on Nov 23, 2018
Hi,
My booking ID-QMUS****
Sequence of the events.
*.I booked a room at OYO ****
I fully paid *** Rs. through my card.
And also updated my checkin time to midnight.
*.I reached at gurgaon railway station at * AM. I booked a cab for ***Rs from there for the hotel.
*. I reached OYO **** at *:**AM
I talked to hotel manager (vicky) he denied me for the checkin as there were no rooms available.
*.I called oyo customer support
They picked my call then i provided booking details to them then the customer support guy told me that he want to talk with the hotel manager then I transferred my phone to hotel manager he denied oyo team to provide room as there were no rooms available.
*.the customer care guy put my call on hold and then transferred my call to guest experience manager miss divya kashyap.
*.Now i was talking with divya kashyap
She said she will put my call on hold she will call the hotel manager, after putting my call on hold she said she is unable to reach them can you please transfer my call to the hotel manager then i transferred my phone to hotel manager
He denied again to provide me room.
*.so it was now ** minutes on call with oyo customer support
She said she will put my call on hold again
She have to check nearby properties of oyo.
*.after checking nearby properties she told me there is no rooms available in any nearby properties of oyorooms so she cant provide me room and she will refund my money.
*.I said I haven’t booked room to take refund and if oyo will provide this type of service to customer then sorry we cant trust oyo in future.
**. She said sorry she can’t do anything she can only provide refund of the amount which i have paid.
**.I requested her that i have to take a cab now for other hotel i have to pay more now and the compensation for my time you wasted, she said sorry she can’t pay me more then the refund amount. I got my refund *** Rs which i paid.
**.It was * AM now and there were no cabs nearby
I got a cab after waiting for ** minutes there.
**. Cab charged me *** Rs to take me to other hotel because it was far from there.
I want compensation for:-
*. My time they wasted
*. The charges which were incurred for travelling.
*.The difference amount which i paid higher for other hotel.
Are you brand?
Are you Lawyer?
2 Supporters
Resolution Demanded:
An apology letter from company official
Get damages for financial loss and mental agony
OYO Rooms
Frustrated? File a Complaint
Swiggy
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Related Complaints
OYO Rooms - Booking cancelled by OYO but money not refunded Closed
I had booked an OYO room on **-**-**** booking ID (KQIE****), KBR Residency, on **-**-**** I got a call from the hotel that there is a water problem so cancel your booking. After that, I immediately called Oyo and told all my problem on that da...
Aug 03, 2019 by Abhishek chowdhury
OYO Rooms - OYO is charging extra money Closed
Oyo ***** charged. Me extra amount of ***rs while my payable amount is ***rs they charged me amount of ****rs. Last night at *am I BOOKED oyo ***** for rs *** but when I reached at the hotel. the hotel staff and mob app both were showing me...
Jul 19, 2019 by Pragyesh Dixit
OYO Rooms - Rooms not provided Closed
We were recently in Darjeeling and booked rooms through OYO, when we called the property for the address he flatly denied to provide the address and said the rooms were full. We were * families stranded by not knowing what should be done, we we...
Jun 14, 2019 by Prashant Balakrishnan Nair
OYO Rooms - Oyo left us stranded in middle of the night Closed
The company is a congregation of unprofessionals. My entire family was left stranded in middle of the night in mysore. The hotelier switched off his mobile and upon enquiry it was found that OYO had not paid them for past few months.The hotel m...
Jun 10, 2019 by SubhenduT
OYO Rooms - Refund not received Closed
I have booked my OYO room with booking ID for * days and I paid Rs. ****. I did early checkout before ** hrs and their guest experience manager said the rest amount will be refunded but now they are saying I didn't even stay irrespective of giv...
Jun 01, 2019 by Ranu Kumar Singh
