- At the time of check in room was not available Closed
My booking ID-QMUS****
Sequence of the events.
*.I booked a room at OYO ****
I fully paid *** Rs. through my card.
And also updated my checkin time to midnight.
*.I reached at gurgaon railway station at * AM. I booked a cab for ***Rs from there for the hotel.
*. I reached OYO **** at *:**AM
I talked to hotel manager (vicky) he denied me for the checkin as there were no rooms available.
*.I called oyo customer support
They picked my call then i provided booking details to them then the customer support guy told me that he want to talk with the hotel manager then I transferred my phone to hotel manager he denied oyo team to provide room as there were no rooms available.
*.the customer care guy put my call on hold and then transferred my call to guest experience manager miss divya kashyap.
*.Now i was talking with divya kashyap
She said she will put my call on hold she will call the hotel manager, after putting my call on hold she said she is unable to reach them can you please transfer my call to the hotel manager then i transferred my phone to hotel manager
He denied again to provide me room.
*.so it was now ** minutes on call with oyo customer support
She said she will put my call on hold again
She have to check nearby properties of oyo.
*.after checking nearby properties she told me there is no rooms available in any nearby properties of oyorooms so she cant provide me room and she will refund my money.
*.I said I haven’t booked room to take refund and if oyo will provide this type of service to customer then sorry we cant trust oyo in future.
**. She said sorry she can’t do anything she can only provide refund of the amount which i have paid.
**.I requested her that i have to take a cab now for other hotel i have to pay more now and the compensation for my time you wasted, she said sorry she can’t pay me more then the refund amount. I got my refund *** Rs which i paid.
**.It was * AM now and there were no cabs nearby
I got a cab after waiting for ** minutes there.
**. Cab charged me *** Rs to take me to other hotel because it was far from there.
I want compensation for:-
*. My time they wasted
*. The charges which were incurred for travelling.
*.The difference amount which i paid higher for other hotel.
Are you brand?
Are you Lawyer?
Apology letter from company
Damages for loss and agony
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
OYO Rooms - Double payment Closed
While paying for my booking first payment was unsuccessful and I paid for second time it got successful but money was deducted twice and double booking was done. Now if I cancel my money will be deducted. So I want my refund. ...
Mar 03, 2021 by Ashish kumar gupta
my registered mobile number is **********, i made booking for. Rishikesh, *** rs deducted but no booking happened. Please.refund my money back....
Feb 20, 2021 by Akash Manuja
I booked oyo rooms, when I reached hotel ,hotel executive asked for payment, I paid through phone pe app on oyo rooms ,but money not credited to oyo rooms app and then again I had to pay to hotel in cash amount ....
Feb 09, 2021 by ABHINAV
I made a booking on oyo at ** November and cancelled it and I got to see that I will get ***% refund till today I see that I will get refund of Rs.***. Today after ** working days I tried to reach out to them that why my refund is not given til...
Dec 16, 2020 by Anmol Sharma
I was trying to book a room through oyo app. I tried to avail pay now option to pay the hotel right away through UPI. After payment through Google pay, I checked that my booking was not confirmed. But my money was deducted. Please resolv...
Aug 15, 2020 by Dipjyoti Mitra