- At the time of check in room was not available Closed
My booking ID-QMUS****
Sequence of the events.
*.I booked a room at OYO ****
I fully paid *** Rs. through my card.
And also updated my checkin time to midnight.
*.I reached at gurgaon railway station at * AM. I booked a cab for ***Rs from there for the hotel.
*. I reached OYO **** at *:**AM
I talked to hotel manager (vicky) he denied me for the checkin as there were no rooms available.
*.I called oyo customer support
They picked my call then i provided booking details to them then the customer support guy told me that he want to talk with the hotel manager then I transferred my phone to hotel manager he denied oyo team to provide room as there were no rooms available.
*.the customer care guy put my call on hold and then transferred my call to guest experience manager miss divya kashyap.
*.Now i was talking with divya kashyap
She said she will put my call on hold she will call the hotel manager, after putting my call on hold she said she is unable to reach them can you please transfer my call to the hotel manager then i transferred my phone to hotel manager
He denied again to provide me room.
*.so it was now ** minutes on call with oyo customer support
She said she will put my call on hold again
She have to check nearby properties of oyo.
*.after checking nearby properties she told me there is no rooms available in any nearby properties of oyorooms so she cant provide me room and she will refund my money.
*.I said I haven’t booked room to take refund and if oyo will provide this type of service to customer then sorry we cant trust oyo in future.
**. She said sorry she can’t do anything she can only provide refund of the amount which i have paid.
**.I requested her that i have to take a cab now for other hotel i have to pay more now and the compensation for my time you wasted, she said sorry she can’t pay me more then the refund amount. I got my refund *** Rs which i paid.
**.It was * AM now and there were no cabs nearby
I got a cab after waiting for ** minutes there.
**. Cab charged me *** Rs to take me to other hotel because it was far from there.
I want compensation for:-
*. My time they wasted
*. The charges which were incurred for travelling.
*.The difference amount which i paid higher for other hotel.
Are you brand?
Are you Lawyer?
Apology letter from company
Damages for loss and agony
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
sir maine oyo rooms mai hotal book krne ke liye oyo helpline mai call kiya tha unke employe ne call utheya or mere ko room batane laga ik room mere ko pasand ayea or maine uske liye usko booking krne ke liye kaha jo **** rs ki thi . usne pehle ...
Sep 06, 2022 by Surya Kumar
OYO Rooms - Refund not paid Closed
I made the booking at Oyo Rooms PC*J**** and paid Rs *** on line wen I went to Hotel they refuse to check in they said we will not provide the rooms then they did re booking GK*R**** this hotel they change the no of guest from * to * guest . Th...
Aug 27, 2022 by Shabbir Bhusavalwala
I booked hotel by oyo. I am paid money online platform, but whe i reach hotel they deamding double amount, also there customer care not respos. Booking id QXJ21658...
Jun 10, 2022 by Vicky Chauhan
Booking Id- IZTP**** Phone number from which booking made- ********** Paid through- Upi (paytm) E-mail- firstname.lastname@example.org Hotell booked and cancelled afterwards- OYO Flagship ***** Red Stone. I had booked a room in the aforementione...
May 27, 2022 by Kaustov De Sarkar
I had booked two OYO Rooms from **/**/**** to **/***/****. I had requested for a bill from the company but I was not provided any bill. Since the booking was made for official purpose, my employer will not honor my claim unless the bill is prov...
May 16, 2022 by Praveen S