How to file a complaint against Ola?
- Go to "File a Complaint" page
- Choose Ola and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Ola
Ola
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Helping you with Ola complaints
If you want to complain about a problem that relates to Ola, you have reached the right place. Find your rights, raise your complaint and reach the right person to get it sorted.
If you have an issue with the Ola services, you could be entitled to a refund.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Ola?
If you are not satisfied with Ola, file a complaint now:
1. Go to "File a Complaint" page
2. Choose Ola and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Ola
But before filing a complaint, you should
a. Contact the customer support of Ola first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Ola
Find the contact details of Ola to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
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Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Ola - Low fare than market rate Open
i am driver of ola. my own car is attached in ola. in this high inflation market where diesel per liter price is **rs. government is understanding and increasing the auto and taxi fare in that scenario this private companies ola and uber decr...
Jun 23, 2021 by manish shukla
Ola - Ola overcharged showing Three times greater distance Open
my Parents have travelled from my home in New garia, Kolkata to Barrackpore, approx. **km away. Ola prepared a bill saying the distance travelled was *** km i *h **m !! And they charged accordingly. Is it even possible to travel *** km in * hr ...
May 23, 2021 by Sangeeta De
Ola - Dropped midway Open
I was dropped midway and charged full fare.. Whenever I raise complaint they say that you had been dropped correctly and the ticket is resolved..dropped location was about ** Kms before my destination... Shame on ola...
May 18, 2021 by LOHIT ADHIKARY
Ola - Ola driver misbehaviour Open
Booking Details: Imtiyaz Ahmed Ola Prime Play - White Xcent WB**D**** Operator State/UT: West Bengal Customer Ride Number - CRN********** The ola driver started misbehaving from the beginning of the booking stating that he won't go if the...
May 15, 2021 by Anasua Dey
Ola - Asked For three times more the usual rate Closed
I booked an Ola cab through ola app and it showed that the booking was done..but when i called him for his location he said it will cost *** rupee when the app showed the cost will be around ***rupee. When I asked the reason, He said that Ola...
May 08, 2021 by Arvind Rajak
Ola - Ola driver stole my wallet Open
One Ola driver picked up my wallet from Indira Gandhi airport terminal * while I was loading in some other cab. He picked the wallet without my knowledge and went. After investigations and inquiry in customer care office, he was seen in CCTV pi...
May 03, 2021 by Shruti Gautam
Ola - Charged more than billing amount by Ola driver Closed
I took an Ola Cab from New Delhi Railway station to Gurgaon yesterday at **:** PM. The expected fare was Rs. *** but the driver charged me *** more, that is, Rs. ***. I was travelling alone hence fearing my security I did not argue or fight a...
May 03, 2021 by Aishwarya Singh
Ola - Ola been cancelled by drivers multiple times and made me wait for 3040 minutes Open
I was booking a ride from Gurugram to Delhi on **.**.**** at *.** pm and ola drivers cancelled my rides **-** times in a row. Then i installed uber and got the ride in very first booking. Same way when i was booking a ride from delhi to Gurugra...
May 01, 2021 by Gautam Gahalot
Ola - Paid cash to driver Closed
I have paid cash to driver but mistakenly I choses option ola credit but at end we paid cash by mistake we tried to call driver to give back the cash bit driver denied to give cash back and said talk to customer care so I raised complaint on ol...
Apr 29, 2021 by Vishal
Ola - I have been charged incorrectly Open
The issue that I have experienced was: I have booked a cab yesterday with CRN ********** and the cab driver arrived at my place and i have boarded the cab. He asked me the mode of payment and i said its online payment. He then refused to take t...
Apr 29, 2021 by Mohammad Imran Ahmed
Ola - Ola Driver denied to go hospital and cancel the journey Open
I booked a cab for my parents because my brother waiting in Deep Chandu Hospital in ashok vihar to get the medicine for my parents. at hospital doctor said please call your parents so i can see them and provide medicine according to it. so i bo...
Apr 23, 2021 by Shree Ram Arora
Ola - Double money deduction no refund after 30 days Closed
Hello, I need help refunding a double deduction. Phone number : ********** Ride date : March **, **** Amount paid online : *** Amount paid by cash : ** Total amount : *** Attachments : *. Screenshot of booking details. *. Screen...
Apr 14, 2021 by Abhinav Singh
Ola - Ola driver misbehaved Closed
So this is my *nd time that ola bike driver misbehaved with me. First of all I waited for the driver for almost **-** mins and when he arrived near me hi immediately canceled the ride so when I asked why did you canceled the ride then he told m...
Apr 13, 2021 by Aditya Aran
Ola - Ola app charged me 757 rupees while the estimate was 341 rupees Open
I was incorrectly charged by your app for ride CRN **********. When I booked the ride from Nikoo Homes *, Bhartiya city to Purple Monk Tattooz, Koramangala, the estimate fare was Rs. ***. We reached the destination within the estimated ti...
Apr 01, 2021 by Kartik Rajan
Ola - Cheating by ola driver Closed
Booked an OLA cab from kempegowda International Airport to a hotel in chikpet Bangalore The cost of the ride was *** rupees which was paid in advance at the airport But after completing the the trip the driver asked for TOLL payment And m...
Mar 28, 2021 by Shahid
Ola - I paid extra cash to ola driver Closed
I booked ola cab for ₹*** and selected payment Mode as Cash, As I didn't have change with me gave ₹*** to driver and Driver said that he would bring change and we waited for more than ** mins but he didn't arrive, I tried calling him, But h...
Mar 25, 2021 by Akshay Enugala
Ola - Auto driver using vulgar language Closed
Auto driver used a vulgar language while booking a auto. First I booked an auto and called him to tell the current and drop location. He told me to cancel the ride for short distance (***m). I kindly told him to cancel the ride because it's not...
Mar 23, 2021 by Swetha RaviShankar
Ola - I paid via cash to the driver but Postpaid Money Charged Open
I took Ola Auto ride from Khandeshwar to Ghatkopar as there was Mega Block. Before booking the Auto Driver called me and asked if I can pay cash, I said yes and ride got confirmed. However, while getting into auto I told the driver OTP and was ...
Mar 23, 2021 by Shubh W.
Ola - Driver took a longer route Closed
The cab driver took a longer route from Palam to Paschim Vihar, the fare was estimated to be *** however I had to pay ***, highly dissatisfied. Also, he dropped me at the wrong destination and asked additional ** ₹ to reach the correct place....
Mar 21, 2021 by Mehak kumar
The Ola support team is not replying on the ticket raised and it has been more than ** days(it happened on **th feb). While I was half the distance to reach the destination, I made google pay online payment but when the ride ended, the driver d...
Mar 17, 2021 by Rashmi Priya
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