Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Incorrect unfair trip charges and subsequent mental harassment by Ola (ANI Technologies Private Limited OLA) Open
On **th April ****, I booked a ride via Ola from my Office till my home. The distance for the same is around * kms and a duration of **-** mins during peak hours. The driver dropped me at my home location but did not end the trip and actually ...
Jun 06, 2023 by Prerna Yadav
Harassment against checkin denial at hotel booked through makemytrip (Makemytrip) Open
we have booked * night hotel stay in rajendra residency, guwahati. But after reaching the property, they had denied to check in and told they had previously informed makemytrip about the booking cancellation. But makemy trip has also denied tha...
Jun 03, 2023 by BARNIIT ADHIKARY
Rail refund (Rail yatri) Open
* cancellations done for waitlisted tickets on *May **** for Pune Yeshwantpur order id********, train PNR ********** and on *nd May **** Pune nizamuddin order id ********,pnr ********** not processed over a month with * reminders...
Jun 02, 2023 by Manoj Nandkeolyar
Misbehaviour and threatening by tavel company (Dreamland tour and travel shimla) Open
When we booked our package with travel agent we clearly told him that we will be not able to stay in veg non veg hotel. But when we chck in the hotel we got to know that it was a beg non veg hotel. After that we contacted travel agent and reque...
May 31, 2023 by Pankaj Kumar jain
Complaint against SOTC (Sotc Travel Private Limited) Open
Travel cost quoted by SOTC was ******, but now at the time of final payment they are asking for ******. ...
May 30, 2023 by Vikas Gupta
Charged twice and harrasment (Personal Air Quality Systems Private Limited) Open
Ola cab charges me and drive also took the money.Now I get more than ** calls in day to pay the bill and multiple texts too in a day. I info med and mailed them already, now they have to talk to the driver and resolved.Why are they harrassing m...
May 28, 2023 by Karan sehgal
Visa fee manipulation (SS international consultancy Delhi) Open
I am Mubarak, Beacon Green Square, Vazhuthacaud, Trivandrum, Kerala. I have a complaint towards a company called SS International Consultancy in Delhi. I have taken Chinese visa from them last month. They hold of Rs.*****( Rs.***** banking &...
May 24, 2023 by Mubarak
Ola not refunding my money instead to raising multiple complaints (Ola) Open
Let me explain you the complete scenario. I took a ride of Ola outstation on **th May early morning * am. The total distance was *** km but Ola Driver entered *** km. So, the total fare should be **** Rs but ola app calculated it as **** as the...
May 23, 2023 by Gaurav Arora
Fraud Tour Company (Talbiya Umrah) Open
My experience with Talbiya Umrah was nothing short of a nightmare. The company proved to be dishonest and caused significant trouble throughout the trip. The problems began with a water shortage in the hotel they assigned, and despite my compla...
May 23, 2023 by Faizan Shaikh
URGENT No response from Vfs for NL Visa Application even after 45 days (Vfs Global) Open
Dear Vfs Team, Even after several reminders. there is no response even after ** days from your side and NL Visa is not processed. Next week, I have to go to the Netherlands to attend my daughter's convocation. This is SHREYA UMANGKUMAR SHA...
May 23, 2023 by SHAH SHREYA UMANGKUMAR
Tour Travel Fraud (Moving Riders Travel) Open
We had booked our tour from moving riders travels Chandigarh they had cheated us by asking extra amount when we reached our destination we have no other choice we had to pay it as am with my family and till the last moments no booking had done ...
May 23, 2023 by Ayush jain
Rude Behaviour by staff (Air India Travels Opp to GP Theatre Coimbatore Tamil Nadu ) Open
Goibibo is mis-leading customer by showing AC sleeper service to/from Metupalayam to Valliyur/Kanyakumari. The actual fact is the service is only available to/from Coimbatore to Valliyur/Kanyakumari. From Metupalayam to Coimbatore the bus compa...
May 22, 2023 by Mohamed Meerasahib
Not getting the refund promised by Ola (Ola) Open
Have booked a ride to Gurugram from Rohtak on January **th **** , Ride amount showed up to ****+ while the usual ride amount for one side is **** - **** . I had to pay the driver that amount at that time as I was visiting to my Sister's in Laws...
May 20, 2023 by Bharat Bhatia
Immigration VISA fraud by Anusha Kulkarini H her henchman vdesiconsultancy (Anusha Kulkarini H her henchman vdesiconsultancy ) Open
Anusha Kulkarini (anushasgore**@gmail.com ,anushasachin****@gmail.com,vdesiconsultancy@gmail.com) Had Cheated Me With False Details For Canada Job Opportunity . She Initially Said That The Total Time Will Take For About * Months For Visit To Wo...
May 20, 2023 by Mercy
Refund not received (Ease My Trip Private Limited) Open
I Booked A Ticket From IXB-DEL PNR - J*Z*HI, For *rd May ****, But On *nd I Got A Message Saying Flight Cancelled By Airlines.. Then After * Days I Started Contacting The Customer Care Of Ease My Trip And Go First After A Long Try I Got An Emai...
May 20, 2023 by Simeon Shah
Oyo hotel didn t provide bill (Oyo) Open
I have booked Oyo hotel (plot no ****, sector B, ****, Greenfield Colony Block B, Greenfields Colony Block B, Sector **, Faridabad, Haryana ******, India) through goibibo app for RS *** during my exam near by. But they refuse to check in with s...
May 19, 2023 by Anil Kumar
Service lapses by Oyo hotel caused serious health concern and mental harassment (Oyo) Open
I was booked Hotel Rudra Place via Oyo for dated **May**,at the time of booking I was communicated about our terrible experience with Oyo Hotel, requested him to take precautions this time to prevent any awkward situation. After given of...
May 18, 2023 by JITENDRA PRATAP SINGH
No Proper mention about pick up or boarding location (Redbus) Open
I booked an online bus ticket from Vytilla Hub(Ernakulam) to Kayankulam between *:** AM to *:** PM on **/**/**. The Bus conductor did not call me in advance , in fact , I had to call him and when I did, I got to know the location of boarding to...
May 18, 2023 by SAHIL KUMAR SEHRAWAT
Go Life Vacation OPC Pvt Ltd (Selling holiday packages loyal tree go life vacation OPC Pvt Ltd ) Open
On **th April **** we went to Lonavala for * Day Vacation wherein we met Go Life Vacation people who was doing promotion activities for Loyal Tree Holidays. After spending approx * hours with them and discussed about the Holiday packages they o...
May 17, 2023 by Shoeb sayyad
Money not refunded (Go life vacations loyal tree ) Open
On **th April ****, we went to Lonavala for * Day Vacation, wherein we met Go Life Vacation people who was doing promotion activities for Loyal Tree Holidays.. After spending approx * hours with them and discussed about the Holiday packages the...
May 17, 2023 by Sidra Holy
Modification in the Hotel booking date due to Medical emergency (Snow Vally Resort Shimla) Closed
Due to medical emergencies our trip will get delayed by around * week. As my mother (one of the traveler) has to undergo a minor surgery due to which there will be deviation in our travel plan. I had requested that please postpone my booking da...
May 03, 2022 by Pankaj Kumar
Refund Not Issued by redbus (Redbus) Closed
I booked bus ticket for **/**/**** - **:** PM from Sonauli to Delhi . Bus never showed up on the boarding point i was waiting there since * o clock. I reported the issue to the redbus chat they gave me case number - ******** , from past *-** ...
May 02, 2022 by MUDIT YADAV
Accident due to Rapido Bike (Rapido Bike Taxi) Closed
I am Rajani Kanth Chepoori from Hyderabad, victim of Rapido services This is to bring it to your attention that I have availed rapido bike service on *th April and on my way to destination, I have noticed that driver was very fast and I told...
Apr 28, 2022 by Rajani Kanth Chepoori
Booking made without permission and booking cancelled without permission with no refund (Agoda com) Closed
On **-**-** around *:** am I received an email that a hooking has been made on my name for flight delhi to Ahmedabad departure **-**-**, PNR K*ZIYI. I had an existing booking in the same flight with a different PNR O*WKXY and this created a dup...
Apr 14, 2022 by Prachi Goswami
Credit shell point (Yatra Com) Closed
I have made booking from yatra com having PNR ILKR*J (indigo) which i cancelled and indigo provided credit shell points of Rs ****, but on yatra account, they are saying there is no refund, neither i see any credit shell points option. There is...
Apr 03, 2022 by Vivek Kumar
Price escalation by agoda (Agoada) Closed
Agoda has given me hotel room at INR***,*** while the actual cost was INR***,*** and are now not giving me the price difference as per the policy...
Mar 29, 2022 by Rahul chopra
I Havent recieve Notification Of Ticket not confirmed (Easemytrip) Closed
I Have Booked * Train Ticket For My Workers to go to Work Place . Today My Ticket Is Unconfirmed And my workers are Waiting For train On Station . What To Do. I haven't Recieve Any Ticket Cancled Notification From Easemytrip i m going to Poli...
Mar 25, 2022 by Deepak Kumar
Easy refund is not made (Ease my trip) Closed
My booking Ref no. EMT******** for date **/**/** which I cancelled on **/**/****. Liberty General insurance has confirmed me that claim has been settled for ****/-. The amount will be paid by ease my trip only. Which is not provided to me t...
Mar 23, 2022 by Pramod kumar mishra
MakeMyTrip not refunding gift cards for cancelled Europe trip (Make My Trip) Closed
This is with regards to the refund gift cards for my cancelled Europe trip(booking ID NL*************) with MMT that was supposed to happen in Feb ****. As per the update received from my relationship officer(Sapna Sharma), the trip got cancell...
Mar 22, 2022 by Swapnil Dev
Refund amont not processed (Travolook Com) Closed
Hi , I booked a ticket from kolkata to bhubaneswar on **th February ** and the reference number is REF********* but it was canceled by travolook due to ticket amount changed, when contacted they told me the refund amount will be credite...
Mar 18, 2022 by Santosh Dash
Flight ticket refund Domestic (Yatra Com) Closed
Booked On: ** Jan'** | Booking Ref No. ************* PNR: *XNOCJ From: Bangalore Departure : **-**-**** **:** PM To: Hyderabad Arrival :**-**-**** **:** PM Total Numbers :* Total Amount :****.**/- Really bad experience with this kin...
Mar 17, 2022 by Anil Kumar.M
Refund not processed (WING IN TRAVEL ADVISORY PRIVATE LIMITED ) Closed
“On March * ****, I tried to book a flight ticket from Delhi to Mangalore on Travolook for ****. Shortly after making the payment, I received an email that said my booking was in progress and * mins later, I received another email saying that...
Mar 17, 2022 by Ronith Krishna M V
Flight Cancelled no Refund (Cleartrip) Closed
I had a booking on **th Feb with boarding time *.** pm. I canceled the flight through Cleartrip app at **.** pm which is outside the * hours window, and hence I was eligible for a refund after a deduction of Rs **** (max). Cleartrip denied the ...
Mar 16, 2022 by Hrishikesh Mishra
Refund not received from happy easy go since last 3 months (Happy Easy Go) Closed
Hi Team, I booked refundable flight from happy easy by paying extra money as it was refundable. I have cancelled flight on Jan ** and it is **th March now and still i did not received my money back. They also charged **** approx for cancel...
Mar 15, 2022 by Hardik Bhalsod
Hotel Booking Refund (Agoda) Closed
In March ****, I reserved and paid ***$ for a room for my colleague in Le Castle River Hotel and apartments, Phnom Penh, Cambodia. He was to fly in from India to Cambodia with a transit at Kuala Lumpur, Malaysia but on **th March **** India cl...
Mar 14, 2022 by Sveta Menon
Senior Citizens left on the street despite having Confirmed booking (Agoda) Closed
Here is the sequence of events: */Feb/** - I had booked the Dubai Marina apartment on Agoda website. **/Feb/** - Subsequently the payment was deducted from my credit card and 'confirmation of booking' receipt was issued. In between I had sen...
Mar 13, 2022 by Melroy Pinto
Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra) Closed
As Per The Attached Evidence, Yatra Has Charged **** Rs. (GHP*NV) And **** Rs. (GP**GN) As Yatra Service Charges And Then You Have Subtracted Them As Well. So If You Have Not Charged The Yatra Service Fees As Per The Invoice Then How Can You De...
Mar 10, 2022 by Mansi Gupta
Yatra Flight cancellation refund is not received (Yatra Com) Closed
I booked a round trip flight tickets of spicejet from Yatra application from Ahmedabad to Udaipur. Flight were scheduled for ** February departure from Ahmedabad to Udaipur and back from Udaipur to Ahmedabad on ** February. Since the return fli...
Mar 04, 2022 by Harsh Sunilkumar Dave
Flight cancellation refund is not received (Yatra) Closed
I booked a round trip flight tickets of spicejet from Yatra application from Ahmedabad to Udaipur. Flight were scheduled for ** February departure from Ahmedabad to Udaipur and back from Udaipur to Ahmedabad on ** February. Since the return fli...
Mar 02, 2022 by Harsh Sunilkumar Dave
Cheated by Cleartrip (Cleartrip) Closed
Cleartrip refused to let me use my open British airways ticket or refund me the money. ...
Mar 01, 2022 by Aditya Mehul Shah
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