How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
I Sasikumar booked flight ticket through travolook website (trichy-hubli) on Dec **, ****, *:** PM with reference number REF*********. They cancelled my ticket due to fare expiration with in * minutes. they mailed that will refund your amount r...
Jan 20, 2022 by Sasikumar
I had a booked a flight with MakeMyTrip, but the flight company, Indigo had cancelled the flight, so I choose the refund option. Not only did the company keep the convinence fee accourding to their refund breakup, they have stated that they ref...
Jan 18, 2022 by Aakanksha Madhavaram
On **/**/**** I booked a package for a couple of honeymoon trips, we paid ***** INR to his business account ( attached the transaction copy ). He did not provide us Voucher for advance in my company or client name, he also did not provide itine...
Jan 18, 2022 by Piriyanga Rajkumar
I had booked a flight on Jan *th ****, ( Booking ID:- FMNAA*F*U*EKB) and PNR (X**BFA) which was canceled by me later on Jan **th ****.The flight was scheduled on Jan **th,****.I had previously also called the customer care executive and accor...
Jan 17, 2022 by Olipriya mukherjee
Before ** hours scheduling for Air India is free and complimentary is my trip app is giving error so I decided to talk to them they said kindly email to them with the the screenshot then I had shared the screenshot with them then still I had to...
Jan 16, 2022 by Rahul Kumar Sharma
TRAVOLOOK FRAUD I had, on **th Nov. ****, purchased a flight ticket from travolook after being directed to their site from a Google Ad. Subsequently, I was informed via mail that the ticket was in processing, and that I must wait for ** minu...
Jan 16, 2022 by Aniket Setia
Dear sir/madam, I booked flight ticket through makemytrip upi ..that payment is failed but amount debited from my bank account. Please return my amount Regards, Patchaikani V...
Jan 16, 2022 by Patchaikani
Booked holiday package to Andaman based on the offer "Free cancellation" in their website, vide ID NL************* on ** December **** for the dates ** Jan **** to ** Jan ****. Relationship Manager contact/whatsapp number ********** whose name...
Jan 16, 2022 by Thiyagamurthi Poorasamy
Actually i am a student for my day to day life expenses i have started Air ticketing agency business. For this business i have taken easemytrip b*b portal for flight ticket book. Then they told me to add **** in my agent wallet after than your ...
Jan 15, 2022 by Ankit Chakraborty
I had, on *th January ****, purchased a flight ticket from travolook after being directed to their site from a Google Ad. Subsequently, I was informed via mail that the ticket was in processing, and that I must wait for ** minutes. After that t...
Jan 14, 2022 by Jayanta Kumar Dash
I booked a ticket with Travolook with Ref id REF********* on *th Jan **** The money was deducted from my card and the website showed that booking was under process & I would be update in ** mins. After ** mins I get a mail that " Your booking...
Jan 13, 2022 by Vipul Agarwal
Even after the resort cancelled the booking and also we did cancellation of the booking , token amount for booking is not refunded. The terms and conditions explained by the travel agent stated the total booking amount will be refunded if hotel...
Jan 13, 2022 by Arnab Roy
I booked Flight Ticket from hyderabad to Patna on **/**/***, Booking ID : EMT******** , PNR No: O**P*J, Amount : *****.** . The flight was cancelled due to Covid but I didn't receive my refund. Another ticket was booked on **/**/***, Booki...
Jan 13, 2022 by VIVEK KUMAR
FRAUD, FRAUD,FRAUD Booked a ticket on *nd jan Got automatically cancelled in just a minute Called the customer support, informed money will be refunded in * to * days, Now it's been ** days, didn't received the money back Calling custo...
Jan 12, 2022 by Shubham Anand
I booked flight ticket on *rd Jan **** on TRAVOLOOK.IN soon after booking tickets got cancelled and they said refund will be initiated within * – ** working days but still waiting for refund…call the customer care every time they say next...
Jan 12, 2022 by Krishna Singh
I have booked a combo ticket (onward is Spicejet and return is Air India) from Flipkart Travel. Onward flight was cancelled by Spicejet and airline has confirmed that it has been fully refunded. After this was cancelled, I had to manually cance...
Jan 12, 2022 by Anirudh Talakanti
I want to change the date of my booking status .. Please help me...
Jan 11, 2022 by Suraj bhatt
I cancelled the ticket and clear trip not refunding the amount. their replay is not acceptable. all details are attached for your reference....
Jan 10, 2022 by Fahid Machinchery
My spouse flight was directly cancelled by the Indigo airlines. On ** Mar ****, she had asked to transfer the refunded amount from MMT wallet to her bank account. For the same, she swiftly provided the bank details online. Until end of year ...
Jan 10, 2022 by Eklavya Saxena
We Had Booked The Swati Hotel, Aarambol, Goa On **th Of December **** At Around *:** Pm For The Dates **th Dec ****- *st Jan **** . After Booking, We Spoke To The Hotel Owner And Because Of Unsurety Of Good Wifi Signal And Rude Behavior, We C...
Jan 09, 2022 by Vitesh Dhawan
PNR YTZ*HH REF NO ************* I have cancelled my ticket but not yet got my refund ...
Jan 07, 2022 by Mahek Jain
I BOOKED * FLIGHT TICKET TO USA DURING LOCKDOWN PERIOD APRIL ****, I PAID RS.******/- FROM MY CREDIT CARD. ALL FLIGHTS CANCELLED , STILL THE COMPANY DID NOT PAY MY MONEY, I HAVE ALL THE DOCUMENTS....
Jan 05, 2022 by DAVIS P A
Hi, This is S.R. Chaithanya Reddy. I tired to book flight ticket from Patna to Hyderabad on **st Dec ****, the ticket was not confirmed but my amount was debited into Yatra account. It has been * days i raised complaint to yatra support team. ...
Jan 03, 2022 by Chaithanya Reddy
I had booked ticket from Ahmedabad to Bangalore, via Go First, planned for *st Jan **** (*:** a.m to **.** a.m) on yatra.com. Unfortunately, after multiple follow ups with yatra, I still didn't receive my refund of INR **** back. The booking ID...
Dec 31, 2021 by Vivek Shah
I booked train ticket from yatra app. Amount of Rs **** got deducted from amazon pay but no booking details shared. I contacted yatra chat box but no response given....
Dec 30, 2021 by Pavvi Agarwal
I had booked a hotel from Agoda on **th Dec. "Spot on ***** Hotel Anjana" which was from **st Dec to **th Dec and for which I paid Rs ****. When I entered the hotel first, the hotel manager said that he has not received any online booking and t...
Dec 24, 2021 by Amit Mandal
I opted for Club Mahindra blue studio membership on ** Oct **** and made a downpayment of INR *****. I later found out that many important terms and conditions were concealed from me and I requested for cancellation and full refund through ema...
Dec 23, 2021 by Drishan Sengupta
When I was completing my payment in Yatra booking flight ticket after the payment my zestmoney account shows twice money is deducted from my account for one ticket I’ve been sending mails to Yatra support but didn’t receive proper response ...
Dec 18, 2021 by Yelleesha
I have booked a flight from Yatra and I couldn't travel, hence got the booking cancelled from Airline Side. Airline confirmed that the refund has been processed from their side but Yatra still have not processed my refund....
Dec 17, 2021 by Jineesh M
PNR: ********** PNR *: ********** Received refund of only * pnr (cancelled tkt)....
Dec 11, 2021 by Zubair Ahmad Dar
I had booked a Flight through Yatra.com from Blore to Kochi which was an Air Asia Flight. However, Air Asia Cancelled the flight due to Operational reasons and refunded the amount to my Travel Agent ie Yatra.com on **-Dec-****. It has now been ...
Dec 06, 2021 by Rohith R B
I have completed booking via yatra.com from delhi to manali on * December **** and bus operator stated that he haven't received any booking from yarta.com bus operator denied any booking ...
Dec 02, 2021 by Sumit Choudhary
This is regarding my pathetic journey last night with RedBus , let me share you in detail hell experience and I would say it was none less than Journey to Hell. I am very much exhausted due to this and got even sick today. Much much Bad Experi...
Dec 02, 2021 by Paramjeet Singh
I was trying to book a flight from Vishakapatnam to Kolkata for which I was almost at the end step of making payment for making the booking. I entered my card details and the OTP, the payment page was showing loading/redirecting. After sometime...
Nov 24, 2021 by Arpit Jaiswal
I booked my bus ticket from delhi to nanital on ** nov **** . Bus ticket confirmatiin mail is given to me but when i reached my arrival point and call to bus operator he told me that no ticket was there from yatra .com. i put a mail to yatra ...
Nov 19, 2021 by krishan Sharma
I booked a flight ticket on * th October *:** PM through Travolook. They cancelled the ticket. I received an email for the refund of Rs.****-** through net payment. But even after ** working days refund not received in my bank account....
Nov 18, 2021 by Annakesavan Shanmugakani
I tried to book a flight ticket on **st October ****, but the ticket hasn't got booked. I had received a call from Travolook saying that the ticket got canceled due to operational issues at Travolook's end and the amount would be refunded withi...
Nov 17, 2021 by Naga Sandeep Balusu
I had booked a flight ticket on **-**-**** and journey was of from Colombo to Chennai. Booking reference that i got from Travolook is REF*********. After i made the payment amounting to Rs.**** i got a call from an executive of Travolook that...
Nov 15, 2021 by NASIR KARIM
I had booked train tickets my payment was successful from Paytm but booking doesn't shows...
Nov 15, 2021 by Murtaza lakdawala
I want to book a flight ticket between Ahmedabad to Bhopal for ** Nov **** when I filled my details and on a payment options I have paid with my debit card the payment has been deducted by my side and a transaction I'd has been generated but ti...
Nov 08, 2021 by Arvind sharma
How to file a complaint against Company?