Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Incorrect fare charged on Uber Go (UBER) ^Open

On Dec. **th I took Uber Go from Andheri to Nariman Point and the estimated fare shown was ~Rs. *** including the toll fee as Uber by default shows the route through the Worli sea link. However, I asked the driver to not take the sea link and i...

Dec 13, 2019 by Jyothi

Club Holizone Refund not initiated by club holizone (Club Holizone ) ^Open

I was called to provide free tour coupon *N/*D but in a resturant of dwarka, delhi: . Shahroj khan- tried all efforts to showcase all fraud pictures and tried to sale the tour. He misrepresented and misguided and duped me ***** rupees and fr...

Dec 12, 2019 by Niraj kumar

Package not delivered (Embor Klamet Tour Operator) ^Open

I have paid an Advance of ***** for Meghalaya tour by an tour operator Embor Klamet. Now ** days before tour he has stopped responding to call,messages or mails....

Dec 12, 2019 by Aranta Naidu

Tour cancelled amount not refunded (Ezii Tours) ^Open

Subject: fraud of **,*** rupees by “Ezii tours” company of Maharashtra. Name of the company by which I booked the trip: Ezii Tours Reference : Travel triangle website Address of the company: ***, *rd floor, blue nile building, LBS road ...

Dec 10, 2019 by Priyanka kharbanda

Booking not confirmed post payment (OYO TOTAL HOLIDAYS ) ^Open

I booked a holiday package for * people, for December with OYO total holidays. The package was booked * months in advance. The **% payment was made by me in the first week of booking. The remaining was to be paid ** days prior travel. At this p...

Dec 09, 2019 by Kanika kashyap

Tour package not booked (Wishyourholiday) ^Open

On * Dec ****, the company has taken an **** advance amount for flight booking and now they are not responding. They are not even picking up my call. You can contact me on ***** *****...

Dec 07, 2019 by Yatin kalaria

Trip to mauritius by travel triangle (Travel Triangle ) ^Open

Hi, we are a travel agency from Chennai, arranging package tours to several destinations. One of our regular guests requested us for Mauritius * Days and * nights trip. Since we do not have a service network we approached the travel triangle....

Dec 07, 2019 by Thirunavukkarasu S

Flight cancelled by Jet airways (Makemytrip) ^Open

Booking ID: NN************* via make my trip. I have done booking on Feb *, ****, at *:** PM. To and Fro from Belgium to Bangalore. Jet Airways flight had canceled. To date, after doing multiple follow-ups I received no refund. Could you hel...

Dec 03, 2019 by Praseetha MS

Overcharged for flight ticket cancellation (Happyeasygo India Private Limited ) ^Open

I had cancelled a flight ticket bearing Trip Id: ****************** (Goa to Delhi, ** Nov, Air Asia). The total cost of the ticket was INR *,*** . Ideally, I should have received INR **** (airline cancellation penalty of INR **** and HappyEasyG...

Dec 03, 2019 by Varnana choudhury

Itinerary not delivered in full (Travbond) ^Open

I booked my Dubai trip through travbond in May **** i.e. almost * months in advance (for four adults) for my travel on **th Nov. ****. Air tickets I arranged myself. The deal was finalized for Rs. *.** Lacs. for * Nights trip. I was a...

Dec 03, 2019 by Narender Kumar

No intimation on flight timing change (Yatra) ^Open

There is no update from the yatra team regarding the flight reshudule details due to which I missed my flight for the reference number ************* and still there are not updated the reshedule details till now in their yatra application ...

Dec 03, 2019 by Alagarswamy

Refund not received for Railway ticket (IRCTC and SBI) ^Open

PNR no:********** Transaction I'd:*************** Cancellation I'd:*************** Not refunded yet ...

Dec 03, 2019 by Satyendra Singh

Refund of flight cancellation (Ease My Trip Private Limited) ^Open

On November **th, **** the company canceled my flight booking. My PNR number is HNWPR. I lost *****, they didn't make any alternative arrangements also. ...

Dec 02, 2019 by MANJUNATH T

Refund of Airline Tickets cancelled by cleartrip (Cleartrip Private Limited) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about Airline Tickets and Fares The issue that I have experienced was: I booked a flight ticket on (**-Aug-****) from Istanbul(SAW) to Sharjah (SHJ) travel date on **-oct-**** time *...

Dec 02, 2019 by Sayeed ahmed

Poor Bus service (Redbus online booking) ^Open

I reserved the trip ( sleeper coach non-AC ) by using Redbus. But the bus condition was very poor. The fan was not working in all the seats ( driver said open the window you will get air but its rainy time ). Fully dirty seats causing sneezes....

Dec 02, 2019 by Chandrasekar

Ride canceled by Ola driver (Ola) ^Open

The driver of OLA has been late ... Since we called the driver... He said then cancel the ride..... For this the OLA app charged me fees ** ruppes... Since due to unsatisfactory of the situation I suddenly uninstalled and not using the app for ...

Dec 02, 2019 by Logesh

Did not show the places mentioned in the itenary (Sharma Travels) ^Open

I booked wayanad family trip package from a franchise of make my trip: sharma holidays, First, I booked for coorg package and later when I asked if I could change the location they suggested wayanad and took *,*** as cancellation fee. I agreed...

Dec 01, 2019 by Priyanka Bollaboina

Driver took extra cash (Ola) ^Open

It was around * a.m in the morning when I book a cab from Ola cabs app I was not aware they my ride was booked with the payment mode postpaid ,I think it was booked by cash mode and at the end of the ride drivers requested me to give *** rupee...

Dec 01, 2019 by Maher Gupta

Bus booking cancellation mis information (PayTM) ^Open

PaytmTravel stop looting people with your buggy app. I want my refund for cancellation of bus booking. Your cancellation policy tab shows **% refund if cancelled between ** Nov *.**pm and *st Dec *pm Cancel and process refund...

Dec 01, 2019 by Hemant kumar

Ola Ride paid driver but ola cab raised bill and harrasing for payment (Ola Cab Ola Money) ^Open

I booked ola cabs on **nd October **** for Airport, I paid driver cash Rs ***/- + some tips. After ride over I got sms that I used zipcash, if not send us email and call. I did both. I got complaint number . Next day the closed complaint w...

Dec 01, 2019 by Bhupendra Banodhe

Incorrect Information provided by company (Captureatrip India Private Limited) ^Closed

This Capture A trip Travel company don't have ethics and values. They don't no how to treat with customers. Last Month on Nov ** i booked a package with them for KedarKanth for * days i.e.,from Nov ** Evening to Nov ** Morning (Delhi - Delhi)...

Dec 03, 2019 by Sainath Reddy

Railway Ticket Refund money not received (IRCTC) ^Closed

Pnr # ********** had booked Goa tickets and had cancelled the same on *-Nov-****. no refund of the amount received from then . I dully got the sms saying it will be refunded. From then i am following on phone to receive UPI trfr ref no. they s...

Nov 25, 2019 by Roopali Agarwal

Money not refunded (OYO Rooms) ^Closed

I online booked hotel room Stay@home in Pune on OYO portal and and made payment of Rs *,***/- on **/**/** for the period **/**/** to **/**/**, booking Id NTMZ****. While I reach Hotel for check in , Hotel manager denied by saying there is no ro...

Nov 17, 2019 by Durgesh Singh

Holiday package cancellation, amount not refunded (Club Resorto Hospitality Ltd) ^Closed

I attended Club Resort Hospitality Ltd's promotion plan in Fortune Inn Grazia, Ghaziabad on ** July **** where travel staff narrated attractive offers on holiday plans and we got convinced to take Rs.***** holiday plan. After I made a payment, ...

Nov 16, 2019 by Shobhit Kumar

Refund is not approved not received after 8 days (Legendbusservice) ^Closed

Http://www.legendbusservice.com/ This bus operator is not approving my refund since * days. Contact person - Lalit Sharma Contact no. - ********** Following is the problem happened and irresponsible behaviour - I Booked A Bus Ticked...

Nov 12, 2019 by Amit Kumar Sharma

No refund received of bus cancellation (PayTM) ^Closed

I booked a bus ticked from paytm on ** october. Journey was on * november. When I called on **********(number given on sms of booking) in afternoon to enquire of bus location for boarding the operator told me bus is cancelled. As journey wa...

Nov 11, 2019 by Amit Kumar Sharma

Refund not provided (Wishyourholiday) ^Closed

Wishyourholiday representative Zoya khan offer me mahabaleshwar deal and rate was finalize (****) with mango Valley view hotel only. She told we will provide same hotel also she has shared room photo also. Then asked for advanced. I had transfe...

Nov 11, 2019 by Avinash Bhalodia

Poor service by company (Experience Andamans) ^Closed

We have planned a trip to Andaman through Experience Andamans company. They had promised **x* support and any issue will be resolved right away. After * days of our trip, when we reached Port Blair on ** Nov ** at around **** hrs, we have been ...

Nov 11, 2019 by Madhu MS

Less refund of cancellation amount (Make My Trip) ^Closed

We have booked Flight tickets trough make my trip for our Director and his wife from CCU-Varanasi-CCU on *th and **th with zero cancellation assurance. Lately, when we tried to cancel it, they didn't returned us the full amount though it was a...

Nov 11, 2019 by Devika

Overcharged by ola cabs (Ola Cabs) ^Closed

I was Charged *** for a **.* km trip over ** mins which is abnormally high for this trip time and distance.i have raised many complaints regarding the same and I was forced to pay this amount by ola by threatening fine and finally fining me ext...

Nov 09, 2019 by Sambuddha Dhar

Fare not received (UBER) ^Closed

I have been associated with uber as a driver for last * years Dt. I got a ride from uber user for Haridwar to Sonipat on **-**-**** at **.**pm. When I dropped the clien at sonipat end the ride the bill was ****/- shown on my meter but on th...

Nov 09, 2019 by Jalees

Too much Toll Tax Charged (UBER) ^Closed

I booked a cap on *th Nov from Vasundhara, Ghaziabad to Shahdara, Delhi. Initial amount shown to me was Rs. *** (this was including Rs.*** toll tax) but i end up paying Rs. ***.**. Actual toll tax for this trip should be only Rs. *** as shown e...

Nov 08, 2019 by Ankit Jain

Extra money charged (Ola) ^Closed

I booked ola mini vide CRN ********** for *.* km ola charged *** rupees during day time while the actual fare was RS *** The detail bill is as under base fair **, distance fair **.*,ride time fair **.** waiting fee *.** fare increase ***.* ...

Nov 08, 2019 by Prabhat kumar verma

Chandigarh hotel scam by goibibo (Goibibo) ^Closed

Goibibo should be blacklisted, have done biggest scam with me, first took my money as a hotel booking when reached hotel in chandigarh the hotel wasnt tie-up and contract with goibibo and denied to return my money, i booked at *th of november a...

Nov 07, 2019 by Hirdesh saxena

Bus pickup district cancelled without information (Redbus) ^Closed

I have booked a berth in a bus from Patna to Delhi scheduled on */**/**** at *.** pm. My ticket number was TNBP******** and PNR was TS******************ENPB/*****/Patna-Delhi ** and seat no. – LS*. I am a resident of Begusarai, so took a b...

Nov 06, 2019 by Kumari Vandana

Fraud in online bus ticket booking (Redbus online booking) ^Closed

I booked online two bus tickets from ISBT, kashmiri Gate Delhi to sikar with redbus the other day I,e *th November ****They sent me confirmed tickets of *th November **** . Boarding time was *:** am . I really he'd to the bus stop early and enq...

Nov 06, 2019 by Yatendra Kumar Sharma

Excess charges collected and no refund (Ola Cab ) ^Closed

CRN**********,OUTSTATION CAB BOOKED,ESTIMATE FOR ** KM RIDE AFTER COUPON CODE DISCOUNT OF RS.*** WAS DISPLAYED FOR AMOUNT RS.***,LATER BILL FOR ** KMS COLLECTED,COUPON CODE DISCOUNT NOT GIVEN AT TOME OF FINAL PAYMENT,RS.** FOR INSURANCE WHICH ...

Nov 06, 2019 by KIRTIKUMAR C THAKKAR

Very bad service by Ola cab (Ola Cab delhi) ^Closed

Ola Service & Driver was very Bad No bady can Help of child patients ,Mera beta jo * years ka hai jisske Leg me thori problem hai jisko mai Jaipur Golden Hospital me Treatment kara kar Ghar Narela ke liye Ola Cab booked kiye or ** minute me ola...

Nov 05, 2019 by Satish kumar Jayswal

Wrong information given (Ola Auto) ^Closed

Today i booked the ola CRN ********** at *.** *m from urappakkam to tambaram. I recieved call ftom driver and i guided him to reach him the boarding point. I checked with the auto number and i found it was different from the one i recived. I d...

Nov 05, 2019 by Jasmine

REFUND OF AIR FARE PAID IN MAY 2018 (PLAN ONLINE TRAVELS PVT LTD NEW DELHI ) ^Closed

I have booked ** air tickets to kedarnath in may ****. Rs.****** is the amount paid. Rs.****** was returned after one year. ***** is due from them. The trip was cancelled by airlines only....

Nov 04, 2019 by Natarajan