Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Not received adequate of credit vouchers refund (Goibibo) ^Open

I have booked flight tickets on **.**.**** through goibibo app vide ticket PNR I*UCPZ and travel dated **.**.****. I have booked the above ticket with cancellation protection and paid extra charges for the same (copy of ticket attached) . Afte...

Jul 05, 2020 by Manish Kumar

Airline Ticket Refund complaint (Easemytrip.com) ^Open

The issue that I have experienced was: *. Flight booked from BLR-DEL under PNR NDLN*Q and booking ID EMT********. *. EMT Cancellation insurance purchased which guarantees a full refund if customer requests to cancel the ticket ** hours pri...

Jul 05, 2020 by Karthik Ajakode

Refund not given (Make my trip) ^Open

I got a mail from make my trip on dated **.**.**** that" The flight has been cancelled by the airline". But till date refund not made....

Jul 05, 2020 by Amrita Sinha

Refund not issued (Yatra) ^Open

Ticket cancelled but refund not issued Reference - ************...

Jul 05, 2020 by Ravindra

Refund my Flight Ticket Amount (CLEARTRIP TRAVELS PVT LTD) ^Open

My ticket booking on cleartrip was MAA to CCJ on June **th for indigo, then because of indigo flight cancel on that date, they rescheduled my travel to *st July. Again the flight cancel on July *st, I proceeded to refund my ticket. I Got mail f...

Jul 04, 2020 by Sajeesh

Yatra com Refund Issue and Pathetic Customer Service behavior Flight cancelled due to but Yatra com (Yatra.com) ^Open

Booked flight ticket via Yatra Online Pvt Ltd Want to share a ridiculous and pathetic experience with this platform. Flight booked on June ** **** Travel date : June ** **** On June ** I got flight cancellation notification by the airline (...

Jul 04, 2020 by Rakesh Rana

Refund not received (IRCTC) ^Open

Pnr no.********** Date of cancelation: ** June **** Journey from LTT to BGP ...

Jul 04, 2020 by Kapil

Ola postpaid harresment call (Ola Cab Ola Money) ^Open

Ola money is not been used by myself. But the insist me to call to the number they give and ask them to pay back the money. That isnt my job. So stop calling me....

Jul 04, 2020 by Geetha

Airline cancellation refund (Make My Trip) ^Open

I booked a round trip by Make my Trip for Go Air flight from Mumbai to Delhi and back, Booking ID - NF**************, the flight was cancelled by Airline and they informed the refund the processed to Make my Trip, on ** May I got a confirmation...

Jul 04, 2020 by Santosh Walnekar

AIRLINE REFUND AMOUNT BLOCKED BY GOIBIBO AGENT (GOIBIBO COM IBIBO GROUP PRIVATE LIMITED floor Tower A B C Epitome Building No 5 DLF Cyber City Phase III GurgaonIndia) ^Open

Due to Covid **, I am jobless and i am in financial crunch. I have booked the tickets from Mumbai to Madurai connecting chennai for the travel date **.Jun.**** through the travel agent GOIBIBO vide PNR: L*E*VF . The flight operator is Spice Jet...

Jul 04, 2020 by SUGANYA ELANGOVAN

Refund not received (Goibibo) ^Open

My flights from Ahmedabad to Dehradun and Dehradun to Ahmedabad cancelled by airlines due to Covid ** by Indigo airlines through Goibibo. After that I have initiated full refund from indigo and they did but Goibibo is not refunding any money to...

Jul 04, 2020 by Mithilesh Bhatt

IndiGo changed flight without confirmation and intimated 2 hours before departure (Indigo Airline ) ^Open

I had booked a flight (PNR: GWTKRH) from Chandigarh (IXC) to Hyderabad (HYD) on July *, **** at **:**. On June **, IndiGo cancelled this flight and sent a link to choose another flight. I chose a connecting flight IXC-DEL/DEL-HYD on July *, ...

Jul 03, 2020 by Jugal Kishore Garg

Flight ticket not booked but payment deducted (Easemytrip) ^Open

I tried to book ticket twice on easemytrip from Delhi to Pune for date *th July **** .My payment was made but got message booking status as failed . Total amount deducted was *****.kindly check on same ...

Jul 03, 2020 by Zehra

Refund of airfare (Make My Trip Gurugram Haryana India) ^Open

I AM DHIRENDRA SINGH. ON ** JUN I BOOKED A TICKET AS A GUEST USER FROM DIBRUGARH TO DELHI IN THE NAME OF MR DHIRENDRA SINGH THROUGH MAKE MY TRIP. BUT I COULD NOT GET ANY TICKET IN MAIL. BUT MY MONEY WAS DEDUCTED FROM MY ACCOUNT. NO COMMUNICA...

Jul 03, 2020 by Dhirendra Singh

My Security Deposit of is not sent to my account (Zolo Stays ) ^Open

Hi Team, We lost Rs.**** due to zolo's fraudelent actions.They refunded my wife's security deposit to a non existing bank account number and saying that refund is successful.We asked to check how refund is successful to a non existing bank a...

Jul 03, 2020 by SANTOSH KUMAR

Refund not received from Yatra (Yatra Com) ^Open

I booked airlines tickets through yatra. Airlines have refunded the amount to yatra but yatra is not refunding that money to my original mode of payment. Also, firstly they refunded total ticket amount as ecash, now, yesterday they deducted all...

Jul 03, 2020 by Jyoti Choubey

Refund not received fully (Goibibo and Irctc) ^Open

I books Train tickets worth Rs *****.** however due to ongoing Covid ** situation, my train tickets got canceled by Govt. Also Govt has clearly given notification saying full refund will be provided if tickets are canceled but Goibibo has refun...

Jul 03, 2020 by Tasleem Ahmed

Flight Refund (Goibibo) ^Open

I booked a flight from Columbia to Delhi. It was a connecting flight CMB-Kochi-New Delhi. But the flight from Kochi got directly cancelled from airlines due to extended COVID**. So I cancelled other ticket also on **th April before a week of my...

Jul 03, 2020 by Ashish Pun

Refund not recieved (Make My Trip) ^Open

I had booked a flight for travel on March **. But on March ** the airline cancelled my flight and transferred the money to Make My Trip. I have tried many times to contact Make My Trip. They do not call us. All they do is provide us some links,...

Jul 03, 2020 by TONY JOSE

Wrongful Charge by OLA cab driver (Ola Cab ) ^Open

Hi, Most respectfully, I beg to say that my name is amit chauhan. Citizen of delhi. Today, I booked a cab from my arrival point DAV Public School Delhi to Vasundhra Sector * Ghaziabad. Destination Place Elara Banquet Hall. CRN number *******...

Jul 03, 2020 by amit chauhan

Refund amount not received (Yatra Com) ^Closed

I have booked a flight from kochi to Delhi scheduled on **st March **** via Yatra.com. It was a spicejet flight (flightno - SG ****). The airline provider itself cancelled the flight due to corona and refunded to Yatra. But after several mails ...

Jul 02, 2020 by Ashida Elamana Abdul Khader

Yatra com refund issue (Yatra Com) ^Closed

Although the Airline refunded the whole amount to Yatra, the company is not giving my money. Yatra has put all the money in wallet, which is against the SC instructions, also they have deducted *** Rs forcefully. No one is responding of emails ...

Jun 28, 2020 by Sayantan Dutta

Refund of air fare (Yatra.com) ^Closed

Me & my wife were to travel to US on the **th of May & back on *th June. (Chennai to New York & back) But due to uncertainties around Covid** we cancelled our ticket (Ref No ] on the *th of April itself & got confirmation from Yatra website tha...

Jun 24, 2020 by Muthuraman Ramanathan

Refund not initiated in bank account (Yatra) ^Closed

I had a flight booking with yatra from bangalore to kolkata. On **th april i was supposed to travel but due to lockdown extension i couldn't. My flight got cancelled. After zillion follow ups with yatra, it initiated me the refund into the yat...

Jun 22, 2020 by Asmita maity

Refund (Yatra Com) ^Closed

Since my bus is canceled for travel on may ** it's been a month till now I'm not provided with the refund and customer care email is not responding to any of my emails support@yatra.com and bus@yatra.com both are not responding ...

Jun 21, 2020 by Nithya K

Didn t get my refund (Yatra) ^Closed

I booked * domestic flight tickets through Yatra on April * and my journey date was April **th. My flight was cancelled by airlines. As per government regulations i am eligible for a full refund. But Yatra transferred my amount their e-wallet t...

Jun 21, 2020 by IJAZ E

Flight cancelled but no refund yet (Yatra.com) ^Closed

My travel date was on **rd April'**** with Qatar Airways. Due to Corona outbreak flight was cancelled. I started writing mails to Yatra from *th April and on **nd April got a confirmation mail that they are processing my full refund. Its been *...

Jun 21, 2020 by Arindam Ghosh

Refund Claim (Yatra.com) ^Closed

I had my flight on **/**/****, booking reference number ************, that was cancelled, I opted for Refund claim, that is not settled yet. After many correspondence they are forwarding the amount in their e-valet. Now they are lying and put...

Jun 19, 2020 by Avinash Bajpai

Refund not received for PNR (Yatra.com) ^Closed

I was supposed to travel from Mumbai to Ranchi on **.**.**** via GoAir flight. however, the flight was cancelled by the airlines (screenshot attached herewith). GoAir is not giving any reply. And, Yatra.com is denying me refund of the amount...

Jun 17, 2020 by ARPIT RUNGTA

Booking has been Rejected but refund not get (Easemytrip.com) ^Closed

I booked (**/**/**** ) a Trip Agartala to Guwahati via Kolkata , after booking Complete * hours later One Call came form EaseMyTrip and said Your booking has been Rejected , don't worry We will refund your full fare amount with in */* days . ...

Jun 16, 2020 by Rajesh Debnath

Money refund (Yatra.com) ^Closed

I have booked a hotel last friday. They have deducted the money from my account but did not send the otp. So the hotel did not allow me to check in. After that the company assured me that they will refund the money within * days. Till I did not...

Jun 15, 2020 by Tanusree Dandapat

Fare refund (Yatra Com) ^Closed

I have booked Rail tickets via Yatra.com Booked on ** Mar **** Booking ID *************. Due to locked down it's got cancelled after so many follow up they have not refund my money. Request you plz help here Regards, Manohar Khare ****...

Jun 13, 2020 by Manohar Khare

Service is not provided by them and also not refund money (Rahul Travels) ^Closed

I online booked one way taxi from raipur to raigarh at ** march **** , ** - * pm ,but they tell me that taxi is not available at *:** pm, they not informed me at that time also. after some time the tel me for refund money after few days in my...

Jun 12, 2020 by Siddhant singh

Refund Against Flight Ticket (Cleartrip Com) ^Closed

Refund against my flight dated ** April was still not issue by Cleartrip.com which was cancelled due lockdown extend....it's almost two months now...

Jun 12, 2020 by Nikhil Kumar

Goibibo not refunding full amount for covid cancellation (Goibibo) ^Closed

I had booked a return ticket to London, in April **. This was cancelled due to COVID. Ticket No.SEA***********. Unable contact these people. No response on automatic chat option. Kindly help to get the refund. ...

Jun 12, 2020 by Narayan H

Booking related (Yatra.com) ^Closed

On the *th June **** i had booked ticket from Yatra.com website from Bangalore to Trivandrum which i paid the amount from Zest Money EMI and received the booking infirmation which is success. But my complaint is for the second booking which i ...

Jun 12, 2020 by Sharath S V

Refund not received for flight cancellation (Make My Trip) ^Closed

I booked a flight for the *th of June, ****. The booking was made on the *nd of June. I then had to cancel the flight on the *th of June as I realised I would not be able to travel on the *th. Upon cancellation it was shown that a refund amount...

Jun 12, 2020 by Guru Prasad

Refund not Received (Goibibio) ^Closed

Booked Ticket using (Citibank-Premiermiles / GoIbibo), Mumbai - Singapore. BookingID: AMDJPTMNE PNR: KPTPGC Requested Refund because of pandemic. Eligible for refund as per Govt of India declaration. Airline (Thai Lion Air) ready to refu...

Jun 11, 2020 by Deepraj Paul

Full flight refund not received (Goibibo) ^Closed

I had booked two tickets through goibibo costing Rs.******. The flight was scheduled to fly on **th March ****, however due to nationwide lock down the flight did not operate. Finally, after a long hassle with goibibo I received a refund initia...

Jun 11, 2020 by Vivek Shah

Refund of air ticket not processed by Yatra despite indigo allowed full refund (Yatra.com) ^Closed

Dear Sir, I had booked my singapore flights (me and * family members) in January **** through Yatra.com for indigo flights. After **-** days, Indigo informed that those flights were cancelled and they offered me to board other earlier flight...

Jun 11, 2020 by Sushil Kumar Agarwal