Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund amount not received (Yatra Com) ^Open

Had flight booking from Kolkata to Chandigarh on **th March-**** (booking ref. number is ************).Refund amount credited by Indigo to Yatra. Had claimed the refund on Yatra website on **nd May. Money not receivesd. Trying to book new fligh...

Jun 04, 2020 by Asmita Kundu

Cancellation Refund of flight ticket (Goibibo.com) ^Open

Hi, I have booked the flight in Goibibo.com from Bangalore to Jeddah (SA). i request for the cancel the ticket to goibibo, they told they are going to do the cancellation process and refund the amount. But unitl now it has to not at cancelle...

Jun 04, 2020 by Shaik Khalid Basha

Refund of Cancelled flight (Yatra Com) ^Open

Airlines : Qatar Receipt date : ** Feb **** **:** Travel date : **st April **** Travel ban start date : **rd march **** First request raised : **/**/**** Duration since first request : ** working days . Description, I have booked a t...

Jun 04, 2020 by Abhijit Ainapur

Air ticket refunded by GoAir not provided to me (Makemytrip (india) Pvt. Ltd.) ^Open

Its been * months since I cancelled my trip (BOM to IXC, and IXC to BOM return flight ** mar to ** mar ****). I havent received the full refund of ₹**** which GOAIR has refunded to Makemytrip account. Instead Makemytrip only refunded my a par...

Jun 04, 2020 by Vivek Patel

Not getting my refund (Yatra.com) ^Open

I have booked my ticked for **th April ****but flights got cancled due to covid** . I have clame for my refund on ** April **** for cancled flight its more then a month I have ask many times for my money they are replying with RESOLVED status ...

Jun 04, 2020 by Mayank Mishra

Refund not received for the bus ticket (Goibibo) ^Open

I have booked a bus ticket from chennai to nagercoil on may * ****. Then I got a message from goibibo stating that your bus ticket has been cancelled due to covid **. But even after a month goibibo is blocking my money and refusing to refund. T...

Jun 03, 2020 by Bindhu M

Overcharged till now refund is not credited to my account (Oyo Nagpur Hotel 066) ^Open

*. I had booked in OYO***, Nagpur from **th of March **** to **th of March **** vide booking number WADO****. At booking I got a message that **% payment is only mandatory at the time of check in. But I was forced to pay full amount at check in...

Jun 03, 2020 by Sebastian Philip

Not Received the Refund (Go Ibibio) ^Open

We have booked a hotel in Jaipur- Rajasthan from **th March **** to **th March **** through goibibo site. but due to Pandemic COVID -**. We stayed only one night at the hotel.check in on ** march **** & hotel forcefully checkout on ** March ...

Jun 03, 2020 by Naresh Rana

Wrong amount refund (Goibibo) ^Open

Hello, My name is Vikash Kumar and Here is my PNR - LEKPPY for a flight booked on ** April **** during Lockdown on goibibo website as DGCAIndia says full refund will be provided to the customer so the airline company (Indigo) refunded full amo...

Jun 02, 2020 by Vikash Kumar

No refund from Cleartrip (Cleartrip) ^Open

Due to COVID'** Vistara agreed for full refund to our travel from **th March to **th March and so did the ticket booking channel partners i.e. Cleartrip and HDFC smartbuy portal. Since all channel partner agreed we asked airlines to cancel the ...

Jun 02, 2020 by Nitin Garg

Ixigo flight ticket not booking but money already paid (IXIGO Mobile App ) ^Open

** may I have booking a flight ticket in ixigo app. From Ahmedabad to Guwahati I already paid **** rupees but they don't showing ticket booking in ixigo app they don't send me any mail sms or cal... My mobile number **********... Mail I'd (bab...

Jun 01, 2020 by Shahidul islam

Refund of Ticket amount COMPLAINT (KSRTC BANGALORE DEPOT) ^Open

I have reserved for my Bangalore - TIrupati-Bangalore travels on March**,** . Due to sudden lock down annonuncement , & closure of temple, we cancelled the tickets. Total refund of INR**** has been confirmed by KSRTC through cancellation of tkt...

Jun 01, 2020 by KRESSHNA MURTHIRAO

MakeMyTrip Holiday Package Refund due to (Make my trip) ^Open

I had booked a trip to BALI. Booking date is **th Jan **** and Travel date is **th March ****. There was no news regarding corona virus when I made the booking. But based on the coronavirus outbreak situation and travel advisory from the govern...

Jun 01, 2020 by Tofan Mohapatra

MONEY NOT REFUNDED BY SPICEJET IN BANK ACCOUNT (SpiceJet airlines) ^Open

Dear Sir, My spicejet travel details, Travel Date : **.**.****. *. PNR - HGUC*U - Mumbai To Bagdogra. *. PNR - GDQ*JQ - Mumbai To Bagdogra. *. PNR - TIBYYH - Bagdogra To Mumbai I received sms on cancellation of flights for these PNRs ...

May 31, 2020 by AMIT KHEMCHANDANI

Amount incorrectly refunded to Wallet (Makemytrip) ^Open

My flight was booked for *th July ****. I received a mail from the airlines on **th March that the flight was cancelled due to operational reasons. I contacted Makemytrip to enquire about the same and the person contacted was trying to blame me...

May 31, 2020 by Nikhil K Soman

Indigo airlines credit shell amount is not refunding me (Go Indigo) ^Open

PNR/Booking Ref.: GGC*HS Status Date of Booking* Payment Status CONFIRMED ** Apr ** **:**:** (UTC) Approved *Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time. IndiGo Passenger...

May 31, 2020 by Sarvigari ravindar Reddy

OLX (OLX fraud by Indian Army) ^Open

Yesterday (**/*/****) i saw and advertisement in OLX regarding one bike for sale. so i called the person and he himself introduced as a Army man staying at Devanahalli Airport Bangalore. I trusted him and I paid Rs. *****/- to INDIAN ARMY acco...

May 31, 2020 by Paulson M Y

Zero Fake Support from Cleartrip (Cleartrip Flights) ^Open

I booked a flight from Nagpur to Pune on **th may of date *th June, time - **:** to **:**. This was a flexi ticket which I opted by giving an extra amount of ₹ *** ( approx ). So as my planned changed so when I tried to reschedule the ticket ...

May 31, 2020 by Nikhil Ujwal Gaikwad

Paid for a service which was already included in itinerary (Paul Merchants Ltd) ^Open

My itinerary already included access to ferrari world and Warner Bros in Abu dhabi. However, there i was denied the entry and i paid the entry fee separately to have access to those parks. On following up with the Paul Merchants Ltd (Travel Age...

May 31, 2020 by Umesh Bhanushali

Money not refunded for Cancelled Flight (Yatra) ^Open

I booked an air india flight scheduled for *th June, ****, on ** May'** , with Booking Ref No. ************* , and PNR JLRTT. But even after deducting the money, my travel status showed unconfirmed, and I did not receive any ticket. So I tried...

May 31, 2020 by Sameek Kundu

Refund not issued correctly (Make my trip) ^Closed

Hi, I have booked my flight from Blr-Vtz for **th April on MakeMyTrip for ₹****. Later on due to Covid-** I rescheduled it to **nd March by paying ₹****. Unfortunately the airlines has to cancel the flight due to Janta Curfew. I spoke to In...

Jun 01, 2020 by Surendra Babu Balivada

Refund of Money from GOIBIBO wrt PNR KKRJGD (Goibibo) ^Closed

I had booked one Indigo air tickets with the website GOIBIBO from Allahabad to Mumbai with date of Journey – **.**.**** & Mob: **********. Subsequently I received a SMS / Mail that above ticket has been cancelled due to COVID ** on account of...

May 29, 2020 by Sandeep Gupta

Credit Shell amount not available for further booking (Yatra Com) ^Closed

Booked flight tickets from Jaipur to Bangalore against PNR number: ZNB*YA, which got cancelled on **st March by airline due to nationwide lock down. Airline had refunded the money to Yatra.com and I could see the credit shell amount on the Mana...

May 29, 2020 by Amit Maheshwari

MakeMyTrip not refunded amount of my cancelled ticket (Make My Trip) ^Closed

I am SAUMYARANJAN SARANGI . My train tickets got cancelled by IRCTC on **may,**** and as per communication received from Irctc that they will refunded my ticket amount already to make my trip on May **th . But make my trip not refunded money o...

May 26, 2020 by SAUMYARANJAN SARANGI

Didn t refund in my account (Ebix travel Pvt Ltd) ^Closed

My PNR zi*uyx booking I'd PRL**BA*VJK Sir maine airline ki is agency se **/**/** ko **/**/** ki ticket book kiya tha but flight cancel ho gaya covid-** ki wajah se aur airline ne **/**/** ko refund kr diya Ebix travel Ko lekin yeh log refund n...

May 23, 2020 by Naresh pal

Payment made but booking is not confirmed from ease my trip (Easemytrip.com) ^Closed

I have made a booking today for my travel from Bangalore to Patna on **th June. The amount has been deducted but the booking id and the details has not been generated till now. Please look into this urgently else refund my to my account. ...

May 22, 2020 by Ravi Kumar

Naresh pal (Ebix Travel Private Limited ) ^Closed

My PNR ZI*UYX.booking id PRL*B*A*VJK .aap log hame befkoof bana kar rkha h SBI bank bola koi refund nhi aaya hai.aap log jaisa fraud agency nhi dekhi. Itna time nhi lagta h refund krne me jitna aap log laga rhe ho...........**/**/** se account ...

May 22, 2020 by Naresh pal

Flight cancelled but amount is not refunded (Yatra) ^Closed

Hello, I have booked a flight from Bangalore to Patna for **th April **** in spicejet airlines from Yatra.com. Flight got cancelled due to covid**. As per spicejet they have refunded the full amount to yatra on **th may ****. I have emailed a...

May 22, 2020 by Manash Kumar ghosh

Refund not received (Easemytrip.com) ^Closed

I booked my ticket on * march **** from goa to surat For * April **** in spicejet by EaseMyTrip.com. Due covid-** pandamic lock down was started from ** march. So i cancelled ticket on *st april ****. I purchased free cancellation insurance opt...

May 20, 2020 by Chetan Lad

Flight Cancellation Refund (Easemytrip.com) ^Closed

I cancelled my * flight tickets booked on easemytrip.com for flights scheduled in March. Even though the airlines have refunded back the amount to EaseMyTrip (as mentioned in an e-mail by the airlines), neither EaseMyTrip has refunded back the ...

May 18, 2020 by Sudeep Sukla

Money not refund (Easemytrip.com) ^Closed

I booked ticket on easemytrip march due to coronvirus pendmic indigo has been refunded my amount **** rupees on ** march till I didn't get my refund. I raised ** times compaint but one hear my complaint. Watsapa service is worst service. If y...

May 16, 2020 by Sazid alam

Refund not received (Yatra Com) ^Closed

i have been complaining again and again i want my refund now its almost * months now...

May 15, 2020 by simran mutreja

IRCTC Customer Services (IRCTC) ^Closed

My train had been cancelled on ** march **** due to covid-** pandemic, But i didn't get my refund amount yet. When i tried to contact IRCTC many times.....they make many excuses like....*.contact to your bank *.wait for a week *.Contact your pa...

May 15, 2020 by Vikrant Singh

Refund not processed even after 50 days (GOIBIBO COM IBIBO GROUP PRIVATE LIMITED floor Tower A B C Epitome Building No 5 DLF Cyber City Phase III GurgaonIndia) ^Closed

My flight tickets with Goindigo was cancelled and refund was processed to Goibibo, by the airline on March **th as confirmed by them. In spite of repeated request for updates on the refund, I have received one reply long back that it is being ...

May 14, 2020 by Amogh Shetty

Wrong product received (shine summer) ^Closed

I ordered a combo of Sony Bluetooth speakers and a pair of earbuds...........but instead got only cheap quality Chinese speakers. Now I try to mail them but ......even mail doesn't gets delivered..it says address not found. Also they have no ...

May 14, 2020 by Honey Khanna

FLIGHT BOOKING CANCELLED MONEY NOT RETURNED (Yatra Com) ^Closed

I Have Booked A Flight Ticket Through Yatra.Com On *st Feb **** And As Soon The Covid** Scenario Became Deadly And The Lockdown Started Happening Across Globe, I Got My Ticket Cancelled On *th Mar ****. I Got An Email From Yatra That My Refund ...

May 14, 2020 by Kasi

YATRA FLIGHT BOOKING CANCELLED MONEY NOT RETURNED (Yatra Com) ^Closed

I have booked a flight ticket through Yatra.com on *st Feb **** and as soon the Covid** scenario became deadly and the lockdown started happening across globe, I got my ticket cancelled on *th Mar ****. I got an email from Yatra that my refund ...

May 13, 2020 by Kasi

Refund (Easemytrip.com) ^Closed

I made a booking through easemytrip from Delhi to jammu with booking I'd: EMT******** As its covid ** situation spicejet suspended their flight. Spoke with airlines they said refund was already credited on April ** into travel agency account(...

May 11, 2020 by Rocky Malhotra

Train Ticket refund (Easemytrip.com) ^Closed

Amount of RS **** against the Booking id : EMT******** Ticket cancelled Date. **/**/**** NO refund of the said amount till date inspite of writing mail emails related to refund. Customer care number is deactivated. ...

May 10, 2020 by Orlando Keivom

Refund not initiated in account (Make My Trip) ^Closed

I paid ****Rs . through Debit card For bus ticket Delhi to basti for *th may but bus has been cancelled due to lockdown extention and Make my trip Refunded the balance in mmt wallet which can be used for hotel and ticket booking at mmt but I do...

May 07, 2020 by Vijay kumar