Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not given (Makemytrip) ^Open

I booked a flight through their app and gave ***** but it has been almost three years they have not refunded my money. I have made n number call and sent n number of mails. I really don't know what to do. ...

May 29, 2022 by Shikha Gupta

Refund not received (Make My Trip) ^Open

I have booked ticket for myself and my wife for travel to Paris on *th April **** from Delhi and back to Delhi from Rome on **th April ****. Because of Pandemic the flights were cancelled. Initially and at no. of times i received a confirmat...

May 26, 2022 by Avinash Gupta

Refund not received (Travelgenio) ^Open

*.I booked ticket from Delhi to Paris through travelgenio.The booking id is ********. *. My flight from Delhi to Paris got cancelled in **** bcz of corona.The airline has refunded the amount but the same has not been credited by travelgenio ...

May 25, 2022 by Neeraj dutta

Promised Vouchers not given with the membership (Taj Hotels) ^Open

I purchased the Taj Epicure Membership on April **, ****. I was promised to get a package along with the membership and Taj Vouchers. After opening the package, I realized that the promised physical vouchers weren't given along with the package...

May 20, 2022 by Anand V

Refund of flight ticket (Travolook) ^Open

I have booked two tickets on **.**.****.Both of them are automatically cancelled, but even after ** days, my refund is not credited. Reference numbers are as follows REF********* REF********* When i was searching in the website, it is seen ...

May 19, 2022 by Nithin raj y s

Gave Wrong information by Red Bus Application and Red Bus authorised Bus RISHAB TRAVELS Driver (Red Bus and Rishab Travel) ^Open

BOOKED RISHAB TRAVELS TICKET NATHDWARA, RAJSAMAND TO MUNDWA,NAGAUR ON RED BUS MOBILE APP ON JOURNEY DATE RED BUS APP. BUS DRIVER & PICK UP MAN GAVE WRONG INFORMATION TO TRAVLER WAST OF TIME AND MONEY AGAIN NOT ANSWERING CUSTOMER CARE OF APPLICA...

May 19, 2022 by Gaurav Dadhich

Fraud done by Club Mahindra (Club Mahindra Holidays) ^Open

Club Mahindra Sales person Ankit Saxena from Delhi office ********** had done with us when he sold us the holiday package by giving us all wrong information to us at ** PM in the night to sign documents of just acceptance as a member and nothin...

May 18, 2022 by Amarnath Das

Cheating by zoyo trip holidays (zoyo trip holidays) ^Open

booked tempo *****paid for * to ** may demanded ***** for *th ***** at mussoorie **** on highway of agra by stopping tempo on highway...

May 17, 2022 by PRATIK VASAVADA

Refund not initiated (Yatra.com) ^Open

They have debited my money but did not process and not response after stealing money...

May 16, 2022 by Bharath chandran

Fraud and breach of trust by Vivanta Hospitality Pvt Ltd (VIVANTA HOSPITALITY PVT LTD) ^Open

Vivanta Vacation Club called me on **/**/**** at invited me at Landmark Hotel in Kanpur, U.P, where they brief me and my family about their Company (Mr. Amit and Mr. Rahul had given A plan to which we did not agree and then they have given me D...

May 12, 2022 by Sheelwant Gupta

Refund not received back (SOUTH INDIA TRAVEL 717 FLOOR JAIN TOWER 1 DISTRICT CENTRE JANAKPURI GSTIN UIN State Name Delhi Code 07 EMail finance southtravel in ) ^Open

Myself D Devidas booked Chardam Yatra through South India Travl during March-**, and as token of advance I paid ******/-. Before booking the tour they gave the confirmation that if at all the tour gets cancelled due to covid they return back t...

May 11, 2022 by DEVIDAS DEEKONDA

Refund issue from Cleartrip (Cleartrip) ^Open

Dear Sir/Madam, My Flight ticket was booked in Singapore airlines from cleartrip Travel Date ** June **** Bangalore to Singapore to Bali Due to covid-** travel was cancelled and unable to travel after that I was following with cleartrip via...

May 10, 2022 by AYAZ AHMED M M

Abhishek tyagi (abhishek Tyagi ) ^Open

abhishektyagi**nbhjdidjdbrbrhdidb refurbished h hum to you bhai and I am behind my back = I have your ...

May 05, 2022 by Demo User

Jet airways refund thru make my trip (Make My Trip Pvt Ltd) ^Open

I have been trying to reach Make my trip but the call does not go thru after i put my identification of phone no and booking id with the basis of our last conversation, that jet airways would revive and then the refund will be worked out...

May 04, 2022 by Bradley D. Fernandes

Bus ticket cancellation (Goibbo) ^Open

I have booked bus tickets from GOIBIBO app and due to some emergency i ave to cancel the tickets. GOIBIBO is saying that the operator is not allowing for any refund. When i booked the ticekt there was no such policy bu all of the suddeen once t...

Apr 30, 2022 by Naresh Paleti

Flight Booking Cancelled After Money was already Debited (Travolook) ^Open

My flight booking for the reference ID: REF*********, was cancelled from your end for some reason even after my money was already debited from my account. As I'm checking on quora and other sites this is happening with many people who are book...

Apr 29, 2022 by Yukta Gupta

Refund Not Recieved (travolook in) ^Open

Even after multiple attempts of contacting with customer care there is no resolution. I booked a flight on **th Feb **** I am still waiting for the refund....

Apr 29, 2022 by veshali pathak

Bogus tour packages asking extra charges and not responding properly do not have support team (irmaos crown services pvt ltd thane) ^Open

Irmaos Crown Services Pvt Ltd a fraud travelling agency in thane, worst tour agency ever First they randomly call you and told there is a free gift and your name is got from the online lucky draw and then they invite you to the lawish hotel an...

Apr 26, 2022 by Akshay Rameshwar Bhagawe

Travolook is defrauding customers by earning interest on their money (Travolook) ^Open

Never ever book ticket from travolook as it is fraud site which shows false cheap price for fllights with discount rate to lure and attract customers towards it and once payment is made you will surely get next page showing your ticket is not ...

Apr 23, 2022 by Harish anand

Promised services are not provided (Club High Sky OPC Pvt Ltd) ^Open

Dear sir, I have visited Manali as per our scheduled holiday trip and one person contact to me at Mall Road Manali and he is give us a sealed envelope to open for a surprise gift on anniversary of club high sky accordingly we open and he told y...

Apr 22, 2022 by Manoj Kushwaha

Refund against train cancellation (Yatra.com) ^Closed

I booked train tickets and i didn't get any seat and IRCTC clearly mentioned that tickets get cancelled and You are free to get refund from agent i.e. yatra.com but I'm totally embarrassed and fed up with the system and did not get refund yet ...

May 24, 2022 by Ravi Kumar Dhabas

Refund (Yatra) ^Closed

Dear Customer, We would like to confirm that the refund due for an amount of Rs. *****.** against Yatra reference number ************* was processed on *, May, **** to your account. Kindly note that your bank may take * to * working days to...

May 22, 2022 by Irina Dogra

Bus ticket refund (Yatra Com) ^Closed

We booked bus ticket from Trichy to chennai. Travel date - * May ****. We got the e ticket from Yatra .com mentioned the departure time as *.**. PM. But the bus got departed morning ** am where the travels shared a e ticket where the timing men...

May 12, 2022 by Asha Franklin

I will Do Flight Ticket But Ticket Not Confirmed Money Deducted And No Return My Money (Yatra.com) ^Closed

I will Do Flight Ticket My Wife *th Of May Bangalore To Delhi Ku Monika Name Is My Wife . And Deducted My Money On My Upi Account And I didn't Not received My flight Ticket i already Give The Complaint He reply We will Give Within * Days * days...

May 11, 2022 by Tarun Kumar

REFUND ISSUES NO RESPONSE (Travolook) ^Closed

I booked my flight tickets from travolook.com on **rd april,****. They cancelled the ticket automatically from their end, and said i will receive refund within *-** working days, but they are not responsive on call or email. Its been almost mor...

May 11, 2022 by ROHAN MISHRA

YA the ticket was not confirmed but my money was debited (Yatra.com) ^Closed

I tried to book a flight ticket from Pune to Bhubaneswar on ** April ** around **.** PM the ticket was not confirmed but my amount was debited into the credit card. It has been ** days since I raised a complaint to yatra support team. There is...

May 09, 2022 by Rajib Kumar Basantia

Easemytrip com negligence is going to cost cost me fortune (Easemytrip.com) ^Closed

I had booked a return flight from Doha to Mumbai through Easemytrip.com for four passengers. I had completed the first journey from Doha to Mumbai and was supposed to travel back to Doha on *th May, but due to some personal reason had to change...

May 08, 2022 by vinod manik kavle

Modification in the Hotel booking date due to Medical emergency (Snow Vally Resort Shimla) ^Closed

Due to medical emergencies our trip will get delayed by around * week. As my mother (one of the traveler) has to undergo a minor surgery due to which there will be deviation in our travel plan. I had requested that please postpone my booking da...

May 03, 2022 by Pankaj Kumar

Refund Not Issued by redbus (Redbus) ^Closed

I booked bus ticket for **/**/**** - **:** PM from Sonauli to Delhi . Bus never showed up on the boarding point i was waiting there since * o clock. I reported the issue to the redbus chat they gave me case number - ******** , from past *-** ...

May 02, 2022 by MUDIT YADAV

Accident due to Rapido Bike (Rapido Bike Taxi) ^Closed

I am Rajani Kanth Chepoori from Hyderabad, victim of Rapido services This is to bring it to your attention that I have availed rapido bike service on *th April and on my way to destination, I have noticed that driver was very fast and I told...

Apr 28, 2022 by Rajani Kanth Chepoori

Booking made without permission and booking cancelled without permission with no refund (Agoda com) ^Closed

On **-**-** around *:** am I received an email that a hooking has been made on my name for flight delhi to Ahmedabad departure **-**-**, PNR K*ZIYI. I had an existing booking in the same flight with a different PNR O*WKXY and this created a dup...

Apr 14, 2022 by Prachi Goswami

Credit shell point (Yatra Com) ^Closed

I have made booking from yatra com having PNR ILKR*J (indigo) which i cancelled and indigo provided credit shell points of Rs ****, but on yatra account, they are saying there is no refund, neither i see any credit shell points option. There is...

Apr 03, 2022 by Vivek Kumar

Price escalation by agoda (Agoada) ^Closed

Agoda has given me hotel room at INR***,*** while the actual cost was INR***,*** and are now not giving me the price difference as per the policy...

Mar 29, 2022 by Rahul chopra

Easy refund is not made (Ease my trip) ^Closed

My booking Ref no. EMT******** for date **/**/** which I cancelled on **/**/****. Liberty General insurance has confirmed me that claim has been settled for ****/-. The amount will be paid by ease my trip only. Which is not provided to me t...

Mar 23, 2022 by Pramod kumar mishra

MakeMyTrip not refunding gift cards for cancelled Europe trip (Make My Trip) ^Closed

This is with regards to the refund gift cards for my cancelled Europe trip(booking ID NL*************) with MMT that was supposed to happen in Feb ****. As per the update received from my relationship officer(Sapna Sharma), the trip got cancell...

Mar 22, 2022 by Swapnil Dev

Refund amont not processed (Travolook Com) ^Closed

Hi , I booked a ticket from kolkata to bhubaneswar on **th February ** and the reference number is REF********* but it was canceled by travolook due to ticket amount changed, when contacted they told me the refund amount will be credite...

Mar 18, 2022 by Santosh Dash

Flight ticket refund Domestic (Yatra Com) ^Closed

Booked On: ** Jan'** | Booking Ref No. ************* PNR: *XNOCJ From: Bangalore Departure : **-**-**** **:** PM To: Hyderabad Arrival :**-**-**** **:** PM Total Numbers :* Total Amount :****.**/- Really bad experience with this kin...

Mar 17, 2022 by Anil Kumar.M

Refund not processed (WING IN TRAVEL ADVISORY PRIVATE LIMITED ) ^Closed

“On March * ****, I tried to book a flight ticket from Delhi to Mangalore on Travolook for ****. Shortly after making the payment, I received an email that said my booking was in progress and * mins later, I received another email saying that...

Mar 17, 2022 by Ronith Krishna M V

Refund not received from happy easy go since last 3 months (Happy Easy Go) ^Closed

Hi Team, I booked refundable flight from happy easy by paying extra money as it was refundable. I have cancelled flight on Jan ** and it is **th March now and still i did not received my money back. They also charged **** approx for cancel...

Mar 15, 2022 by Hardik Bhalsod

Senior Citizens left on the street despite having Confirmed booking (Agoda) ^Closed

Here is the sequence of events: */Feb/** - I had booked the Dubai Marina apartment on Agoda website. **/Feb/** - Subsequently the payment was deducted from my credit card and 'confirmation of booking' receipt was issued. In between I had sen...

Mar 13, 2022 by Melroy Pinto