Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not initiated (Travolook) ^Open

mene ** january **** ko flight ticket book karaayi jo ki tarvollok ne cancell kr di , aur aaj * mahineho gye wo refund nhi de rhe hain , mere se bank detail sbhi le liye hai phone pe qr code bhi le liya hai...

Aug 10, 2022 by Aswani Garg

Private Bus accident (Intrcity Smart Bus Company ) ^Open

We were travelling from Belgaum to Mumbai Via Intrcity, which is a private bus company, on **th July. The bus overturned on National Highway * due to negligence of driver. We were in the upper berth (Sleeper). I suffered an Injury on my face, a...

Aug 07, 2022 by Dr. Swapnil Rastogi

My hotel OYO google pages should be removed (OYO ROOMS and HOTELS) ^Open

IN **** september my hotel oyo contract is expires but after almost one year has passed but my property oyo page is still online(oyo ***** apalace) on google side which affecting my business revenue....

Aug 03, 2022 by Satyam soni

Demand for Refund and Compensatiom (Intrcity smart bus) ^Open

Hi, This is regarding our night's journey from Hyderabad to Tirupati ( PNR: IC************) on **/**/**** which was terrible. There's * hr delay at our boarding point. Pickup Van is also very old and we had to travel with so much disturbance fo...

Aug 03, 2022 by Bathalapalli Anirudh Reddy

Refund not done even after 1 month (Travolook) ^Open

I have booked flights to vizag on * th July through travolook website but after ** mins, One member from travolook called saying that the pnr was not generated and airline cancelled the ticket you will be refunded in *-** days from travolook, s...

Aug 02, 2022 by Aravind

FRAUD BY M S FERNWAYPARK INN AND SUITES PVT LTD CIN No DELHI (FERNWAYPARK INN AND SUITES PVT LTD CIN No DELHI) ^Open

We have fraudulently signed / bought Package Purchase Agreement No. FPIS******** for * Adults and * Kids worth Rs. **,***/- (Rupees Sixty One Thousand) on **th November, **** from M/s. FERNWAYPARK INN AND SUITES PVT. LTD. (CIN No. U*****DL**...

Aug 02, 2022 by GAURAV RISHI

Refund not received (OYO Rooms Delhi) ^Open

Hi I made a transaction for booking a hotel via Oyo rooms on **th July **** with transaction amount of Rs ****/- (Rs **** from UPI of Punjab National Bank plus Rs ***/- from Gpay).Paid extra tariff of Rs****/- at hotel that is included in Rs *...

Jul 31, 2022 by Sambhav Jain

Refund not provided for cancelled flight ticket (Travolook) ^Open

We booked a flight ticket from travolook on **st june **** but the ticket got cancelled from their end due to some flight price revision while I was booking the ticket. They said that the refund for this ticket will be credited within next * wo...

Jul 27, 2022 by Shruti Gupta

Booking not showing to cancel (Agoda Booking) ^Open

I booked a hotel, neither showing in my booking details in app nore got email confirmation on booking but money got cut. ...

Jul 27, 2022 by Shwetha NG

Refund Pending (Happy Easy Go) ^Open

Refund not received since over five months from Happy easy Go even after airlines have issued the same on ** Feb ****...

Jul 26, 2022 by Sagar Mehta

Substandard service provided (Pay Tm) ^Open

I booked an AC bus ticket for Rs ***. However the service Operator provided a non AC substandard bus. When enquired, he replied that you are getting enough for what you have paid. When approached PAY TM, they said complete the journey, then sub...

Jul 22, 2022 by RAJESH KUMAR BARIK

Not Refund Credit (Make My Trip) ^Open

Dear, my international flight was cancel in January ****, due covid-**, & Make my trip company still not refund credit I need this refund amount thanks ....

Jul 21, 2022 by MD HABIBULLAH KHAN

Booked to a fraud Hotel (Agoda International India Private Ltd ) ^Open

Here i have booked a villa named as Kings Flower Villa in lonavala on a very next day i received a call from their care taker asking me to cancel the villa and make an offline payment of the same amount, to which i refused and said i won't do i...

Jul 20, 2022 by Amit Khilare

Breach an agreement (Beach westin international club) ^Open

I Salman Naseem Khalily residence of Agra Have taken a membership in the name of my wife from Beach Westin international club of...

Jul 19, 2022 by SALMAN NASEEM KHALILY

Refund not given (Yatra Com) ^Open

I booked flight dated *th July **** bearing Yatra Reference no ************* and Indigo Airline Reference no TRYBGA and PNR - OUH**R In less than * hrs from Date of Booking, I called customer care of Indigo and requested them to make corr...

Jul 17, 2022 by Vaasu Lalsinghani

Refund of Holiday Package (Beach westin international club) ^Open

A team connected and approached for a Holiday Package using credit card, but did not give any vouchers or documents; which were supposed to reach my residence address within ** days. I was only given a temporary card at the time of registration...

Jul 14, 2022 by Joydipa Baishya (Co applicant Jayanta Narayan Baishya)

Name Correction on flight ticket (Cleartrip) ^Open

I have repeatedly contacted cleartrip customer service and Emirates but have not been able to change the name on my flight ticket. Emirates customer care has repeatedly assured me that the required change can be made by the third-party agent,...

Jul 14, 2022 by Khyati Jain

Excess Money Charged (Ola Cab ) ^Open

I had booked ola ride today from Delhi international Airport to Noida Sector **. Will making the booking the Fare shown was Rs ****. During our ride the Driver took the long route when we argued,he told he is following the route provided by...

Jul 12, 2022 by Rohit Hangloo

TalentEra Immigration robbed me of Rs (Talentera Immigration ) ^Open

Hi, I have taken service for jobs in Singapore from Talentera immigration. But they cheated me. They gave me fake interview call and fake offer. Once i submitted all the documents now they are again charging around Rs ******, about which the...

Jul 11, 2022 by Girija Shankar Bhuyan

Ola driver took payment to phone number when it was online payment mode for me (Ola Cab ) ^Open

Ola driver took payment to phone number when it was online payment mode for me. in ola app it is showing payment is pending and i called ola driver he is not returning my money also. i have to pay twice now. please help My cell no: *******...

Jul 11, 2022 by Shilpa BK

Booking not confirmed (Yatra) ^Closed

Payment is completed in UPI mode and money has been debited for the flight ticket of Indigo Delhi to Bengaluru flight . But the booking is not yet confirmed from the company's side. ...

Aug 08, 2022 by Maitraeyan

Refund not yet received (Yatra.com) ^Closed

Made a flight cancellation through the airline Indigo, it says the refund has been processed but is pending with the travel partner that is Yatra.com. In Yatra.com, they say no refund is initiated. It's been ** days. PNR no. SUI*G....

Aug 06, 2022 by Riniki

Refund not received (Yatra Com) ^Closed

I had booked a ticket on ** th June **** from Yatra.com and it was train ticket with PNR NO **********..the train was from New Delhi to Howrah . Date of journey was *th of July and I had cancelled my ticket on *nd July and was about to get a r...

Jul 29, 2022 by Suprava Gupta

Railway ticket Refund (Yatra) ^Closed

I have been waiting for the refund of cancellation of my railway tickets from around ** days and yet not received, I had booked using yatra.com, booking reference no. *************. Also mailed several times but no response. Please Help...

Jul 25, 2022 by Anup Nagdeve

I had not received ticket confirmation mail or message and money had been deducted from my account (Easemytrip.com) ^Closed

I booked a bus ticket from ease my trip.com website from chandigarh to amritsar . Money got deducted from my account but i had not received confirmation ticket message or mail....

Jul 19, 2022 by SHAGUN SHARMA

Yatra not refunding (Yatra com) ^Closed

On ** May **** I was booking for hotel on yatra.com however due to fault on there website my account got debited of Rs **** but there was no booking confirmation, on numerous follow up with there customer care they finally said that on ** Jun ...

Jul 13, 2022 by Tejushva kumar singh

Refund (Yatra Com) ^Closed

I had booked hotel but due to some reason I needed to cancel it. It's been more than * days still i didn't get....

Jul 12, 2022 by Manisha

Extra money charged more than it as to be (Rapido auto) ^Closed

when I booked the auto it showed **rs and when I was dropped at my destination the money was charged extra ...

Jul 02, 2022 by a Sanya

Yatra EWallet Showing false redeemed transaction (Yatra.com) ^Closed

I cancelled the booking from yatra.com and got the refund in their e-wallet i.e. eCash. But Before doing another booking it was showing false transaction history. I didn't do any transactions using that eCash. Though it is claiming the referenc...

Jun 30, 2022 by Rupali bhore

After booking cancelation didn t get the refund (Yatra) ^Closed

I Booked one resort from yatra.com and then cancelled the booking. For instant refund I chose , their e-wallet named eCash as an option for refund. But Didn't get any refund. Tried to reach them on phone and mail but no luck. No response from t...

Jun 29, 2022 by Rupali bhore

Yatra deducted service charge after flight cancellation (Yatra Com) ^Closed

I booked a flight on Yatra with GoAir and charges were ****. On the day of travel GoAir canceled the flight and refunded the amount to Yatra. But Yatra deducted service charge of ***. I had to go through the trouble of booking another flight fo...

Jun 22, 2022 by Sahithi

Wrong details entered in Australian Visit visa application and caused us loss of Rs 8500 (Unimoni travels) ^Closed

I had applied Australian Visa application from Unimoni. I clearly stated i had covid visa waiver.But the HeadOffice staff ganga had not entered previous visa details for covid visa waiver in the visa application and given false information that...

Jun 18, 2022 by Annet Perumpally Lukose

Yatra not refunding booking amount (Yatra Com) ^Closed

Hi, I am registering this complaint second time. It has been ** days since I cancelled my hotel booking from yatra. Every time they ask me to wait for * days and still there is no refund after so many mails, I have written to them, there i...

Jun 17, 2022 by Monika Agrawal

Yatra com refund (Yatra.com) ^Closed

Hi all, Its been over * months that I am waiting for my refund from yatra.com I spoke to the customer service agent and received an email confirmation that the refund will be issued within *-** days. I am still waiting for the amount to be r...

Jun 17, 2022 by Poonamjit Kaur Bhatia

Not getting refund from Yatra for my cancelled flight (Yatra) ^Closed

I have cancelled my booked flight tickets from yatra.com , but I haven't got my refund amount from Yatra . I have confirmed with airlines they have already refunded my amount to Yatra . Please find my PNR number - D**SHD Kindly help in t...

Jun 16, 2022 by Isha

No refund received (Yatra Hotels) ^Closed

I've booked a hotel room on **th May ****. The hotel refused to book a room by yatra. They said that they have no connection with Yatra. No rooms were booked by yatra But i paid to yatra. Its been * days. I want my refund soon ...

Jun 16, 2022 by Nazrin

Refund not received (Yatra) ^Closed

Yatra is not refunding my cancellation amount. I cancellation my indigo flight and was supposed to get refund but they’re sending fake emails of refund but not processing it. It is confirmed by indigo that they have already processed the refu...

Jun 16, 2022 by Huma Tanweer

REFUND OF FAILED PAYMENT (Make my trip) ^Closed

I made a payment through MMT website for a holiday package on **-Jun-****. The payment was made through SBI net banking for Rs. *****. While the bank showed a successful status after the payment, the payment was not captured at MMT end. I have ...

Jun 15, 2022 by Anubhav Nidaria

Refund amount not received (Yatra) ^Closed

I Booked my flight on June * in yatra due some reasons i cancelled my ticket immediately.Till now i haven't received my refund amount. please help me....

Jun 13, 2022 by Vinay

Amount deduction without ticket getting booked (Yatra Air india) ^Closed

I had booked flight ticket from bagdogra to deli for dept on **th of june. The transaction amount was dedu ted but ticket not booked. There is no msg from yatra of booking failure or anything. Although I have my e statement frm bank confirming...

Jun 13, 2022 by Tenzin Ngawang