Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102
Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Hotel Kinara Grand charging more for water bottles (Kinley Water Bottle) Open
Hotel Kinara Grand , Attapur is charging more for water bottles....
Feb 22, 2020 by RAMESH
Refund yet Not Received after 04 Months (Oyo) Open
We have booked a hotel in oyo Booking id VJIL**** which is prepaid at the hotel in goa the hotel denied check-in as they said they no longer have tie up with oyo now we have raise the same concern with oyo however till date they are not bother ...
Feb 21, 2020 by Keshav chaudhary
Refund Requried on Singapore holiday booking due to coranavirus (Make My Trip) Open
I am fear to travel to Singapore with my * years old child and wife due to coranavirus for holiday trip which planned on April **' ** I requested make my trip team for the cancellation But They are not ready to do the refund Main concern...
Feb 20, 2020 by Subin B
Charged Double (Redbus) Open
I booked a bus on Redbud called Indus travels. The total ticket price quoted then was **** including service charge. I checked the price today the ticket is being sold for ***....I have been charged Double for single seat...
Feb 20, 2020 by Sandeep R Shetty
Service deficiency (Selvam hotel) Open
I left Mangalgiri this morning at *.** am on the Tirunelveli National Highway from Tuticorin We ate at selvam Restaurant. Non-food is sold ...
Feb 20, 2020 by Manoj kumar.I
Tour service not given after payment (Cph Corporate Travels Pvt Ltd) Open
CPH travels corporate pvt ltd offer me a tour package worth Rs.*****/- and taken a advance for Rs.****/- on dated **.**.**** at there office in Empress Mall, Nagpur. Form that they they would not response properly and not receiving phone calls...
Feb 18, 2020 by Nitesh Borkar
Refund required for booked travel plan (Travel Triangle ) Open
Travel plan to phuket,bangkok was booked from *th Feb ****.full amount was paid to the travel agency, we planned for a hassle free trip but it turned out to be the worst nightmare. After booking the travel plan we asked travel agency that I had...
Feb 18, 2020 by Imam Bahadur
Flight Ticket Refund not Received (Edreams) Open
I have booked Flight Ticket in Vistara Airlines from Kolkata to Delhi through Edreams ( Travel Agency ) on **th October ****, But my Flight is Rescheduled, so I have Cancelled my flight Ticket with full Refund. Vistara Airlines has Refunded Ful...
Feb 17, 2020 by Sumit Kumar
Booking filed and amount not refunded (Make My Trip) Open
I have attempted a flight ticket booking on Dec **, ****, there were * failed transactions were the amount was deducted from my HDFC and SBI for Rs.*****. Make my trip has processed refund to my HDFC. however i haven't received refund to my SB...
Feb 17, 2020 by Mahesh M
Non refund of cancelled air ticket bought through irctc account (IRCTC flights) Open
We had cancelled an air ticket bought through our account in the name of my daughter, Suravi Mukherjee. the user name is: SURAMUK.Irctc cancelled the ticket and assured us of refund in due course. the ticket details: Transaction id:**********...
Feb 17, 2020 by Ashis Kumar Mukhopadhyay
Andaman tour package not delivered ( www overalltravels com BShastri Nagar New Delhi INDIA Address A1 Lohia Rd D Block Sector 63 Noida Uttar Pradesh ) Open
Dear Santosh ji, Warm Greeting from .... Overall Travels !!!! Thank You for contacting Us. Please find below package cost we can offer you. Request you to kindly go through the same and revert with your valuable comments and suggestion...
Feb 16, 2020 by Santosh s pattanashetti
Hotel fraud (PayTM) Open
Yesterday, I checked into a hotel booked through Paytm, the pics which were shown to me and the room which was offered was completely different. The rooms' conditions were very dirty, there was no sign or title outside the hotel. Hotel asked m...
Feb 16, 2020 by Rishabh Khandelwal
Complaint Notice about misbehavior misconduct and mental harassment by the hotel staff of Westin G (Marriott Hotels India Private Limited (TRF.)) Open
I, Sarika Bhardwaj holder of Club Marriott enrollment bearing number ********/*** from last * to * years , wish to share my shocking, breathtaking and mental horrible experience during my visit to Westin Gurgaon alongside my significant other a...
Feb 15, 2020 by SARIKA KARAN BHARDWAJ
Travels company fraud (Orbis holidays) Open
Dear Sir, I am resident of Mehsana, Gujarat. Below are my details. Name : Niravkumar Jansari Age : ** Years Mo : ********** Mail Id: niravjansari@gmail.com Address : I-** Sanidhya Society , Akshardham township, Visnagar road Mehsana ***...
Feb 13, 2020 by Nirav Jansari
Holiday package cancellation amount not refunded (Club Resorto Hospitality Ltd) Open
I attended club resorto Hospitality ltd promotion plan in Crown Plaza , Mayur vihar, extension on **.**.**** where travel staff narrated attractive offers on holiday plans and we got convinced to take Rs ****** holiday plan. I made a payment o...
Feb 13, 2020 by M.VENKATESA RAMANI
Themaxfashion company is actually Ante Air logistics (Ante air logistics ) Open
The previous complain file by me was actually run by Ante Air logistics. When ienquired through delivery courier it says that it was sent by Ante Air Logistics. When contacting them through facebook. They know each of my details and first as...
Feb 13, 2020 by Upasana
Refund of security deposite (Oyo Life) Open
I have checkout from OYO life on the **th of Dec ****. and I have canceled my booking Id (*****). and they agreed to pay the amount of **** from the total amount of **** but I didn't receive any money. when I am calling them they said to wait f...
Feb 13, 2020 by Nageshwar
Goibibo waiting more then 9 months for a refund (Goibibo) Open
I have booked a flight (*W**) on the **/**/**** on Goibibo from Delhi to Bangkok and back. Jet Airways canceled their flights therefore a refund must be given by Goibibo to its costumers as in per the booking terms. On the website it is men...
Feb 13, 2020 by Artur
Non refund of tour money on failed tour due to not obtaining visa (TRAVELDUNIYA ) Open
Paid hard earned money to tour operator TRAVELDUNIYA as per their terms and conditions for a family of Four.Visa not obtained before departure for one member in spite of repeatedly pursuing the matter.Hence one member could not travel with oth...
Feb 12, 2020 by Vasantha Kumar
Unable to travel after paying money to travel agent (Travel Triangle ) Open
We had planned a honeymoon trip from *th to ** feb **** after making full payment to travel agent. On the day of travel we were not allowed to board flight as I had indian passport and my wife had nepal passport. Nepal passport does not get vis...
Feb 12, 2020 by Imam Bahadur
Refund of the security deposit (Colive Oasis) Closed
I was a customer of colive Oasis. Me and my brother stayed at room number ***. We bought a puppy to our room as there was no rules for pets written in the colive hand book ( I have the evidence for that), as we bought a puppy to our room the ...
Feb 19, 2020 by Anjana B Nair
Customer care denied to reschedule or cancel the ticket (Red Bus) Closed
I have requested red bus customer care to reschedule my ticket from **th feb **** to **th feb **** due to personal issues but they denied it stating it cannot be rescheduled or cancelled as it has already been rescheduled from **th to **th. Thi...
Feb 11, 2020 by Srija reddy
Refund my amount of rs (Yatra) Closed
Hi, I never thought that Yatra would cheat on me. I have purchased Holiday package for Europe (Glimpses Of Europe) from Yatra at the cost of Rs *****/- for the month of May. I was in co-ordination with the executive Kanchan Verma from Yatra...
Feb 08, 2020 by Ronson
MakeMyTrip cheats with this hellhole (Make My Trip) Closed
I booked an hotel in Ongole as part of travel with my team from the **th January last week. My stay at Regalia, Tirupati was pleasant. I reached Soumya International at Ongole the next day i.e **th midnight. Me and my team were greeted to rats ...
Feb 05, 2020 by Ashok Maridas
Refund not received (Oyo) Closed
I made a online booking through Oyo portal & when i went for Check In they denied that they are not registered with Oyo from past * months , after that i had word with Oyo customer Executive he had shifted to another Hotel, again i faced the sa...
Jan 31, 2020 by JAINAM SHAH
Deficiency in service (Ola Cab ) Closed
Respected Authority, I am a resident of Sonipat, Haryana. I am using you cab services from last * months, and I am highly disappointed. Your cab drivers deny to provide me with local rides. I am a girl, and I thought that your cabs are the mo...
Jan 31, 2020 by Vaishali
Service deficiency issue (Yatra) Closed
I booked a package from Yatra # YA:******** and enclosed is the itinerary - according to this, we had a pick-up on a pvt basis from Phuket Airport to Krabi. My flight (G* **) ETA was **:** but it got delayed on **th Jan and we arrived in Phuket...
Jan 31, 2020 by Neha Khattar
Payment done but booking not completed (Goibibio) Closed
I have booked tickets from Kolkata to Delhi. My payment was done , but booking was not done. I waited for ** hours, the status was same. I tried to contact through call center for whole day , but they have restricted all the ways in which we ca...
Jan 30, 2020 by NISHANT SINGH
Full refund denied (Make My Trip) Closed
My Booking ID NF**************. Flight booked in Air India through MMT on **th feb,****, got cancelled by the airline itself due to operational reason. As per Air India I am eligible for full refund and they also transferred the full amount ...
Jan 29, 2020 by Souradeep Dey
Money deducted without ticket being booked (Make My Trip) Closed
made a payment of Rs ****.** from my BHIM app via upi at **:**:** for booking a train ticket, but to my surprise, no booking process was done even after the transaction was successfully made. I am really disappointed with this as I've been usi...
Jan 29, 2020 by Christy Isadore
Ticket not confirmed but amount deducted (Redbus) Closed
I booked a bus ticket through redbus to travel from Osmanabad to Aurangabad in MSRTC bus on Jan ** ****. I paid through Phonepe and the amount was deducted from my bank account yet my ticket not get confirmed. I contacted to phonepe they said ...
Jan 29, 2020 by Prayojita Namdas
User ID disabled (IRCTC) Closed
My user Id pra********** for IRCTC login is disabled since January *, ****. On January * at their request for address, I sent address and Aadhaar copy as address proof. Till date despite several reminders to their email and telephonic request t...
Jan 29, 2020 by Pravin Rajan
Unable To Locate Hotel Address (Goibibo) Closed
I have booked the hotel "OYO Home ***** Elegant Stay" and couldn't locate the address. I have contacted Goibibo and they given a local number which is switched off. I have contacted * to * times to resolve this issue and at last ask them to re...
Jan 29, 2020 by Vishak N Kumar
Drop location changed (Redbus) Closed
We booked a bus from Chennai to Kodaikanal. We had to board the bus from Koyambedu bus stand in chennai. The departure time was *:**. However, the bus did not start before *:**. After we boarded the bus, we were informed that they will drop us ...
Jan 28, 2020 by Buddhadev Mohanty
Overcharging by Ola cab (Ola) Closed
I have booked out station rides from Mumbai to Lonavala and return. Both the time I have been given coupon code of Rs. *** discount. For ride to Lonavala it was shown as Rs.****/- after discount. We reached destination in time without any traff...
Jan 26, 2020 by Mohnish Rajak
Refund not received (Goibibo) Closed
My booking for Flight No. *E*** (DELHI to VARANASI with PNR VJ*HWJ (For PASSENGERS DINESH CHANDRA GUPTA AND MEERA GUPTA) for the date **/**/** was RESCHEDULED for departure from DELHI and was PREPONED from **.** PM to *.** PM. Since the same wa...
Jan 19, 2020 by DINESH CHANDRA GUPTA
Service and refund problem (Goibibo) Closed
On the evening of **th Feb ****, my relatives and I were enjoying the *nd last day on Hyderabad. But it didn't last long when my uncle received a call from the airline saying that our flight from Hyderabad to Bangalore has been canceled (* tick...
Jan 12, 2020 by ASHBIN BRITTO
Refund not processed from Oyo total holidays (Oyo) Closed
I have booked package from oyo total holidays to south india in Dec **** . In munnar , Check in not allowed in hotel. Hotel manager told that we dont have any booking in your name and we have already cancelled our tie up with still oyo is tak...
Jan 09, 2020 by Shreyansh Jain
Providing wrong information (Redbus) Closed
I booked a ticket from indore to pune by checking which bus having dropping point katraj so after that i booked hansbus . But at end they dropped me somewhere else in a city. Saying " waha bus nahi jati" At *.** am morning i am new to pune a...
Jan 08, 2020 by Abhiyan dubey
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