How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- firstname.lastname@example.org
Happy Easy Go- email@example.com
Clear Trip- firstname.lastname@example.org
Travel guru- email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
I booked international holidy package with Make My trip, I paid in advance also. But due to covid situation, after couple of days, I asked for Refund. Make my trip assured me , that they will reschedule trip after covid situation alleviates. ...
Jun 18, 2021 by Vishal Vitthalrao Jadhav
I HAVE BOOKED MY TICKET , AIRLINE HAS CANCELLED THE FLIGHT AND REFUNDED THE FULL AMOUNT TO CLEARTRIP , BUT THIS COMPANY IS NOT REFUNDED THE SAME . MY TRIP ID ************...
Jun 13, 2021 by Manish Kumar Sinha
I booked a Indigo flight ticket with www.travolook.in on *th June - booking ID REF*********. They charged **** rupees for this ticket. The money has been been deducted from my account. A few minutes later I got a call from the customer servic...
Jun 11, 2021 by Narola Harsh
I have been conveyance for the CHIS membership with the promises of best in class services. The executive explained the membership details and force to buy the membership. They explain everything very good but when it came to bookings everythin...
Jun 10, 2021 by Harishankar Rajpali
Respected sir/Madam, I, Tutiki Sudhir from kolkata, I was on a family tour to GOA on **/**/****. A guy (Name : Raj and Sudhir Dicholkar)approached us, (my wife and myself) with a scratch card of Nirmiti resorts and club holidays near our Hotel...
Jun 02, 2021 by TUTIKI SUDHIR
REF********* Respected Sir, i booked my flight on * may **** from delhi to gorakhpur and ticket is cancelled due to operational issue, but i dont get any refund amount till now. As there refund policy it takes ** days and it is also complet...
Jun 01, 2021 by Shashank singh
Airasia refuses and holding our refund under PNR number- HZ*HKP & M*NRWZ Since One year. Complaints has given various authorities But No resolution. Humble request to get justice under the experts of this forum . We have all the Solid real evi...
May 23, 2021 by SHAJI PAPPACHAN
I had made two international flight bookings through Cleartrip AE in Feb ****. As the airline cancelled my flight, I am eligible for full refund. But its been ** months now and I have not received the refund or any proper response for my requ...
May 21, 2021 by Abhijith Jayakumar
I had booked a holiday package to Thailand on ** Jan ****. Due to Covid, the we were not able to go to the trip. As per there request, I waited for * year so we can plan the same trip again. But now i have lost hope of traveling. When i asked f...
May 17, 2021 by Arun Kamath
I have booked Flight ticket on **th February **** to travel on **th March **** for a return trip to Male from Mumbai. I have booked the ticket with Srilankan Airlines on Cleartrip.com as my travel agent. Airline has cancelled the flights on the...
May 15, 2021 by NAGA TEJA RAM KOTAPROLU
Booking Details: Imtiyaz Ahmed Ola Prime Play - White Xcent WB**D**** Operator State/UT: West Bengal Customer Ride Number - CRN********** The ola driver started misbehaving from the beginning of the booking stating that he won't go if the...
May 15, 2021 by Anasua Dey
I booked OLA outstation ride booking ID: CRN ********** on **thMay**** to travel on **thMay**** at *AM. After my ride when I saw bill I was surprised looking at Kilometres that was mentioned. My travel distance was less than ***km but OLA charg...
May 14, 2021 by Mohammed Ashfaq
We had booked * tickets CHENNAI - VARANASI - CHENNAI on **.**.**** / **.**.****. Most of us are senior citizens and we had planned to fulfil our religious duties to our forefathers and to pray in Kashi Vishwanath, Mata Annapoornai, Shankata...
May 10, 2021 by S THYAGARAJAN
Refund not received yet for booking Id NL************* I paid *,**,*** rupees to MakeMyTrip on Feb **, ****, and was supposed to get a refund of **,*** rupees back from MakeMyTrip in around **days. Four months is about to come from the date o...
May 09, 2021 by Ashish Singla
I tried to book a flight ticket from travolook.in on *rd April **** and amount Rs.****/- also got debited in my credit card a few minutes later a customer care executive called me from travolook and she told me my tickets not booked due to fare...
May 07, 2021 by ANOOP NARAYANAN KOMALAM
I wrongly entered all my details for passport in passport.india.org as i had the urgency to get the passport and when i was about to pay the amount , i realized it is some private site . when i tried to cancel the payment , i could not cancel a...
May 06, 2021 by Nibedita
I had booked tickets for BOM-LKO-BOM roundtrip departing mumbai **/**/**** and return trip on **/**/****, but due to current pandemic, I had to cancel the ticket. Further it should be noted that the flight was booked through GO Air and the comp...
May 06, 2021 by Prashant Malvaniya
Booked airasia flight for travel from Mumbai to Delhi for five passengers travel date **th April - since flight was canceled the ticket refund was provided by the airline on *rd April itself and the same was conveyed to me via mail - I have bee...
May 05, 2021 by Arun Batra
Cab was booked from bangalore airport to Mysore(***+ km) . Amazon pay was selected as payment option. Trip started and after ** kms driver said that he wants cash to fill fuel. I was unable to change the payment option on the app. Driver ended ...
May 03, 2021 by Abhishek Gandhi
I booked flight to goa for * people for **k on March *,but due some technical it was booked for wrong date. So asked for refund from them and it has been * month I haven't received refund. They are providing me with mail that wait for this many...
May 03, 2021 by Hardeep
My booking ID is EMT******** PNR J*WT** I did the ticket booking through easemytrip for a united airlines flight. Flight was canceled by United airlines and the refund was processed by the airline in the month of February itself. Till date, I...
Jun 12, 2021 by Nandita Chhibbar
*.) During flight booking , I had added extra baggage for *Kgs. But after payment the extra baggage was not included due to yatra's technical issues due to which I had to pay extra at the airport counter .Extra baggage cost is lesser at the tim...
Jun 11, 2021 by Kumar Abhishek
I booked flight from Hyderabad to Surat, where the flight got cancelled. They refunded partial amount and when i mail them they say's it is service fee charged. without traveling and no service provided how can they charge service, where as ind...
May 18, 2021 by SUNIL NELAKUDITI
Sir i had booked flight through yatra.com in air asia for * may **** from new delhi to ranchi with PNR No. PUQE*V but i had cancelled the flight due to rise in covid cases in ranchi. Air asia had cancelled the ticket with ***% refund. I had con...
May 11, 2021 by Arpana singh bais
This is to Yatra Reference number YT********. The tickets were cancelled and the airlines had already initiated the full refund from their end and have also communicated to yatra to process my refund on priority. But I have not received any res...
May 11, 2021 by Ananya Das
I am applying for a consumer court complaint against Yatra for below issue There is no response back (only when Yatra see it required else ignore mail response or no call back, or option to raise query. Even in this portal despite raising i...
May 10, 2021 by Arihant Kasliwal
PNR: ********** Train Name: DNR SBC SPL - ***** Booking ID: TK********a** Travel date: ** Apr **:** from Danapur(DNR) to ** Apr **:** KSR BENGALURU (SBC). Resason for cancellation: Chart is prepared, your ticket is waitlisted & cancelled au...
May 10, 2021 by Gaurav Kumar
I booked bus service from Kadiri (A.P) to Bangalore in abhibus bus partner Indu-travels on Saturday ** Apr **** with boarding time **:**. However the Bus never came to the Location which I chose and I had to wait for whole night to take another...
May 04, 2021 by B shekhar Reddy
I took an Ola Cab from New Delhi Railway station to Gurgaon yesterday at **:** PM. The expected fare was Rs. *** but the driver charged me *** more, that is, Rs. ***. I was travelling alone hence fearing my security I did not argue or fight a...
May 03, 2021 by Aishwarya Singh
I have rescheduled my flight against which Airlines has refunded my partial amount which yatra is not initiating. Beginning they have sent me an email where they have informed me that they are going to initiate my refund, however, its going to ...
May 01, 2021 by Rohima khatoon
Yatra.Com Has Not Refunded The Flight (*st may **** flight) Cancellation Done On **th April ****. After Few Days I Sent An Email To Yatra.Com. That The Refund Has Not Still Been Done To Account So They Sent An Email Link Saying That I Have T...
May 01, 2021 by Mohan C Gurung
I have booked a ticket for * persons from Rajkot to Mumbai in Spice jet through happyeasygo.But the flight was cancelled by spicejet due to operational reasons and they made the refund to happyeasygo.But this agency not yet made the refund to m...
Apr 30, 2021 by Jothikumar Muthuru
On tennride I booked a cab and payed advance of *** for booking confirmation. The owner Bhuvanesh even sent me car number and driver's number as confirmation, next thing in the morning driver number switch off and the Owner bhuvanesh doesn't l...
Apr 29, 2021 by Anurag gajula
Airline cancelled ticket booked by me for which they agreed to pay an amount of **** inr. The flight was booked through easemytrip and they only refunded me **** inr. After repeated calls and emails to them they are still not refunding the rem...
Apr 26, 2021 by Rajeev Kumar
Dear Sir, I booked upgraded holiday package to goa for * nights after consultation with MMT and cancelled Andaman package of * nights at condition that i will get full refund. MMT initiated refund * months back but didn't refunded me till now....
Apr 25, 2021 by Vaibhav verma
I tried to book a bus ticket from yatra.com but due to some technical issue my amount got deducted but the ticket was not booked and i am unable to reach the customer care of yatra please help me to resolve this issue...
Apr 23, 2021 by Moazzam anwer
My bus Departure time is Today At **:**PM from Ahmedabad to Junagadh. My bus was cancelled by the operator and .I have requested for refund through email. However, I haven't received any response yet and also Refund Amount.Still There is no re...
Apr 21, 2021 by Milan Gondaliya
Flight booking made on ** Dec****. The booking got cancelled from agency side quoting change of flight charges. Assured refund within ** says. amount Not refunded till date....
Apr 09, 2021 by Rai
I booked flight ticket by travolook, my money was cut but ticket not booked, I got a call from travolook that we will refund your money, but I did not get it . Reference no. Is REF*********...
Apr 08, 2021 by Ankur Manav
How to file a complaint against Company?