Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Breach of Contract GOIBIBO (Goibibo) ^Open

Room Issues - Dirty Linen, Broken Door, AC Not Working, Dampness, Room Size Issues, Wifi Issues Etc - HTL*R*T***. I have booked * Executive rooms ON **nd Dec, they failed to provide us that, here my request is to refund my money for all three r...

Jan 26, 2020 by Avijit Saha

Package inclusives changed after reaching destination (Quest Tours) ^Open

Rajasthan package was confirmed with Quest Tours and payment was made as per email confirmation of tour cost details which mentioned that it included breakfast and all sightseeing entry fees. After reaching Rajasthan, all sightseeing charges we...

Jan 24, 2020 by Juhin Kher

Refund not received (Makemytrip) ^Open

Sir, I am Dr Dharanivasan, doing a Postdoctoral study in Israel. I have booked a flight ticket in Arkia Airlines to fly from Tel Aviv, Israel to Cochin, Kerala, India on **.**.**** in an advance of three months (**.**.****) using MakeMyTrip we...

Jan 22, 2020 by Dharanivasan Gunasekaran

Umconfortable Hotel Stay (Goibibo) ^Open

I reserve booking at COllection O Hotel. Details - CHECK-IN: Dec. **, **** CHECK-OUT: Dec. **, **** No. of Rooms: * and No. of Nights: * Room Type: Classic (*X) I reach Hotel on ** Dec, **:** Noon. The room was no ready and thus we ask...

Jan 20, 2020 by Vaibhav Jain

Refund not received from MakemyTrip (Makemy Trip) ^Open

I tried to book a flight ticket with makemytrip and the booking got failed at last moment, whereas amount got deducted from my credit card and was not refunded back. While asking to MakeMyTrip, they told that refund was processed from their en...

Jan 20, 2020 by Amit Kehri

Boarding Time (Redbus) ^Open

We booked ticket from Trichy to Tiruchendur in UNIVERSAL travels through redbus(Ticket no: TP*N********) and PNR is (UNI*******). The Boarding time was mentioned as **.** pm and Departure time as **.** pm. But inside Boarding point something wa...

Jan 20, 2020 by Arun Krishnan

Refund not received (Goibibo) ^Open

My booking for Flight No. *E*** (DELHI to VARANASI with PNR VJ*HWJ (For PASSENGERS DINESH CHANDRA GUPTA AND MEERA GUPTA) for the date **/**/** was RESCHEDULED for departure from DELHI and was PREPONED from **.** PM to *.** PM. Since the same wa...

Jan 19, 2020 by DINESH CHANDRA GUPTA

Holiday Travel Company cheated me (Go Leisure International Holidays Pvt Ltd) ^Open

We (Myself Mr Mayap Patil and my wife Mrs Juie Patil ) are paid member of GLIHPL have taken the holiday package membership but we have not used our complete package as GLIHPL promised as it has life time validity and some complimentary benefit...

Jan 18, 2020 by Mayapa Patil

Fraud perpretated by Goleisure International Holidays Pvt Ltd (Goleisure International Holidays Pvt Ltd) ^Open

Dear Voxya Team, I am sharing the below experience with Goleisure International:- *. In September ****, I and my wife were given an offer for holiday package by filling up a form with name and contact number, however we ended up falling prey ...

Jan 18, 2020 by ANJAN SENGUPTA

Ola fruad bill (Ola Cab Ola Money) ^Open

Ola charged a bill of **** rs and the trip was never completed the driver cancelled the trip just outside my apartment and now they are asking for penalty and daily troubling with calls...

Jan 18, 2020 by PIYUSH JAISWAL

REFUND NOT PROCESSED (Ola Cab ) ^Open

I booked an Ola ride on *th November **** from New Delhi to Meerut(UP). Instead of the original fare I was charged Rs *** more for the ride. On the same day I called Ola customer care support and registered my complaint. Ola customer su...

Jan 17, 2020 by PRAKASH KUMAR OJHA

Oyo refund not done (Oyo) ^Open

On ** Dec, ** i have booked room at Tanvi Grand Visakhapatnam. As oyo app shows last few room left, i have paid ****. When i reach at hotel, hotel person told me that room i booked not available. If i stay with my wife n kid need to pay another...

Jan 15, 2020 by Jayaram Mohapatra

Flight booked with wrong name by Goibibo (Goibibo) ^Open

I booked flight tickets for * passengers (Passenger names - P*, P*, P*, and P*) traveling from Delhi to Paris on *th Feb **** on flight AF-***. I booked these tickets on *nd Jan ****, by calling telephone booking (Phone no. ***********) service...

Jan 14, 2020 by Gaurav Sood

Fastag not delivered (Axis Bank) ^Open

I purchased Axis fastag online on **.Nov.**** and the amount was deducted from my savings account immediately. However, till date I am not provided with a fastag or wallet id or an account. Axis fastag support team informed me that my account w...

Jan 14, 2020 by Mazahar Shaik

Package not Delivered and took extra money (Our Indian Trip) ^Open

Fake Agency, Money Cheaters. Initially, they confirmed one package with food and all inclusive(Never provides the food).. Day before the trip they let us know that hotels are not yet booked and we have to pay extra charge in order to book. Afte...

Jan 14, 2020 by Gujjanti Shiva

Service and refund problem (Goibibo) ^Open

On the evening of **th Feb ****, my relatives and I were enjoying the *nd last day on Hyderabad. But it didn't last long when my uncle received a call from the airline saying that our flight from Hyderabad to Bangalore has been canceled (* tick...

Jan 12, 2020 by ASHBIN BRITTO

Travel agency fraud (Easeourholiday.com) ^Open

We (total families - *) have paid total amount of ****** for our trip to Thailand to easeourholiday current account ***************,UBIN******* Noida UP. Travel agent Saurabh gupta used to communicate with us regularly. They committed for accom...

Jan 12, 2020 by Swetha Kota

Travel company issue (Gogeo) ^Open

Hi, Gogeo committed to proved * star hotels but provided * or zero star hotels which had bedbugs, hotels located in jungle areas with no access to basic facilities. They took my family hostage in middle of the trip by stopping the car in mid...

Jan 12, 2020 by Nilkanth Kulkarni

Refund not processed despite of VISA refusal (MakeMyTrip India) ^Open

I booked an Lufthansa international flight ticket through MakeMyTrip from Delhi to Berlin on **nd December ****, but was unable to travel because my Schengen Visa application was rejected by the Germany embassy. When I contacted MakeMyTrip and ...

Jan 11, 2020 by KRISHNA KARTIK TIRUVURI

Service not Provided as per commitment (Goibibo) ^Open

We Have Booked Hotel In Goa OYO ***** Through Www.Goibibo.Com/‎ Booking Id No HTL*QURQQE Rs *****/- Check-In Date Was **th Dec And Check Out Was **th Dec. We Were * People Travelling From PUNE To Goa For Holidays. Check-In Was Given Delayed E...

Jan 10, 2020 by Pratik mulay

Yatra is not given proper sufgicient information about our trip for himachal (Yatra.com) ^Closed

We booked a package in yatra for himachal and we paid *****/- for complete trip.and I mention also we r traveling only ladies and kids so I dont want any problem then they said me we will not get any problems and if anything they will help us a...

Jan 08, 2020 by Sumita chhetry

Cash collected for a prepaid order by travelkhana (Travelkhana) ^Closed

Ordered food and paid online on *th jan vide order no. ******* and mob no.**********. The food was delivered but cash was demanded and collected by the vendor. No response when contacted travelkhana for a refund. Amount ***. Travelkhana transac...

Jan 05, 2020 by Nishant Kumar

Not providing refund for replacing worn out tyres with a new tyre (Zoomcar India Private Limited) ^Closed

Zoomacar provided a car with tyres completely worn out. After driving *** km, the tyres were damaged and couldn’t be driven. I had to replace the old tyre with a new one and now when I requested for a refund, they are denying stating I have d...

Dec 22, 2019 by Rohan Mohammad

Worst room service (India Today Media Plex) ^Closed

Oyo property **** corporate park (Grater Kailash, Delhi has worst service, bed sheet are very dirty even not changed the sheets after last guest checked out this property. so many hairs stick on pillow as well as bed sheets..rooms are badly sti...

Dec 19, 2019 by Amardeep sharma

Denied rooms at the time of check in (Oyo) ^Closed

Myself Rochelle Britto- journalist @Economic Times. This email is regarding my grievance with Oyo. Below is the brief history of the terrible issue faced by me: *- booked an Oyo for a trip to Port Blair- Havelock from **-** December and @...

Dec 18, 2019 by Rochelle Britto

I am a victim of a travel agency fraud (Lakshmi Tour And Travels ) ^Closed

When i was searching in justdial web site for cab booking from bangalore to mysure and ooty. on **.**.**** i got one call from Named Mr Srinivas from Lakshmi Tour and travels from Peenya *nd stage. and he promised to boo hotel and cabs for me....

Dec 17, 2019 by Dilip Kuma Moharana

Hotel Booking fraud by PayTM (PayTM) ^Closed

I have booked hotel at Saibala Inn in Chennai through PayTM Hotels. Paid money Rs.**** from PayTM wallet. Booked on **rd Nov **** and Paytm confirmed the booking from **rd Nov **** to **th Nov ****. Before reaching the hotel I received call fro...

Dec 12, 2019 by Gopalakrishna K V

Incorrect Information provided by company (Captureatrip India Private Limited) ^Closed

This Capture A trip Travel company don't have ethics and values. They don't no how to treat with customers. Last Month on Nov ** i booked a package with them for KedarKanth for * days i.e.,from Nov ** Evening to Nov ** Morning (Delhi - Delhi)...

Dec 03, 2019 by Sainath Reddy

Overcharged for flight ticket cancellation (Happyeasygo India Private Limited ) ^Closed

I had cancelled a flight ticket bearing Trip Id: ****************** (Goa to Delhi, ** Nov, Air Asia). The total cost of the ticket was INR *,*** . Ideally, I should have received INR **** (airline cancellation penalty of INR **** and HappyEasyG...

Dec 03, 2019 by Varnana choudhury

No intimation on flight timing change (Yatra) ^Closed

There is no update from the yatra team regarding the flight reshudule details due to which I missed my flight for the reference number ************* and still there are not updated the reshedule details till now in their yatra application ...

Dec 03, 2019 by Alagarswamy

Poor Bus service (Redbus online booking) ^Closed

I reserved the trip ( sleeper coach non-AC ) by using Redbus. But the bus condition was very poor. The fan was not working in all the seats ( driver said open the window you will get air but its rainy time ). Fully dirty seats causing sneezes....

Dec 02, 2019 by Chandrasekar

Ride canceled by Ola driver (Ola) ^Closed

The driver of OLA has been late ... Since we called the driver... He said then cancel the ride..... For this the OLA app charged me fees ** ruppes... Since due to unsatisfactory of the situation I suddenly uninstalled and not using the app for ...

Dec 02, 2019 by Logesh

Driver took extra cash (Ola) ^Closed

It was around * a.m in the morning when I book a cab from Ola cabs app I was not aware they my ride was booked with the payment mode postpaid ,I think it was booked by cash mode and at the end of the ride drivers requested me to give *** rupee...

Dec 01, 2019 by Maher Gupta

Extra charged amount not refunded (Ola Brewers & Beverages Private Limited) ^Closed

I used OLA services to travel from vadoara to ahmedabad and they charged extra. Which I later find out and sent a mail. They confirmed through their mail that they charged extra but not refunded. Instead advised me to use the OLA . As I am not ...

Nov 28, 2019 by B Sudarsanamu

GST INOVICE NOT PROVIDED (Cleartrip) ^Closed

I booked * rooms for * nights through cleartrip mobiles application for hotel LE GRANDE MUMBAI, dated November * to November **, ****, my trip ID is ************. As I given my GST details they are not providing me GST INVOICE, ...

Nov 27, 2019 by Shrikant lakhlani

Ola Harrasing for payment (Ola) ^Closed

Hi, I had booked auto through Ola using ola money, but later Auto-driver refused for that service and took Cash from me. I had informed the same to the customer service agent who spoke to me and she had a call with the auto driver and confirmed...

Nov 27, 2019 by Jayanthi

Refund not provided (Make My Trip) ^Closed

Hello i booked rail ticket from Mathura Jun Bhopal Jun .I cancelled the train with certain reason and i paid the amount by debit card ***.when i cancelled the train option of refund reflected clicked on refund it showed that *** amount will be ...

Nov 27, 2019 by Santosh patidar

Inconvenience in oyo hotel (Collection 0 hotel sk elegance) ^Closed

We checked in hotel at * pm and then we go for shopping and we came in hotel at * pm . When we sleep there was sound in hotel like screaming of boys and girls some boys are running into lobby. We are getting scared we call oyo they connected u...

Nov 27, 2019 by Anoj nikam

Postpaid activated without my knowledge (Ola) ^Closed

Ola activated postpaid without my knowledge and also some other membership and charged me. I still haven't paid the amount and I don't want to. I keep getting messages asking me to pay the dues. Why should I pay for something that I didn't use....

Nov 26, 2019 by Mathu

Railway Ticket Refund money not received (IRCTC) ^Closed

Pnr # ********** had booked Goa tickets and had cancelled the same on *-Nov-****. no refund of the amount received from then . I dully got the sms saying it will be refunded. From then i am following on phone to receive UPI trfr ref no. they s...

Nov 25, 2019 by Roopali Agarwal