Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

INAPPROPRIATE REFUND GIVEN BY MAKE MY TRIP (Make My Trip India Pvt Ltd) ^Open

Dear sir, I had done a round trip Air india Flight booking( Through Make My Trip) from New Delhi to Tel Aviv , israel and Tel Aviv to New Delhi with Booking ID- NN************* for my wife and daughter to visit me in israel I Received a...

Apr 07, 2020 by ARVIND SHARMA

Did not get refund for my cancelled ticket (Cleartrip) ^Open

Cancelled flight directly with Indigo due to COVID-** pandemic. According to Indigo the entire amount has been refunded. Indigo asked me to contact cleartrip. I didn't get any satisfactory answer from cleartrip yet. I have been trying for more...

Apr 05, 2020 by Shashank Shekhar

Jet airways refund (Makemy trip jet airways) ^Open

Money has not been refunded to me by makemytrip...

Apr 05, 2020 by Tanya

Fraud with us (Jai Prakash Tempo Transport) ^Open

Today i booked a truck from Wani(yavatmal) to tarapur industrial area(boisar). and transferred above mentioned amount as token money.....but after transfer of money..transporter is not picking up my phone or responding my phone calls....

Apr 04, 2020 by Nikhil Sanghi

Refund against cancellation of flight ticket not received (Happyeasygo India Private Limited ) ^Open

I booked an Indigo flight (PNR - LFLZQV, Kolkata-CCU to Chandigarh-IXC, scheduled on April **, ****) on February **, **** through HappyEasyGo. Later on March **, amidst COVID-** scares, I cancelled the booking directly through the Indigo websit...

Apr 03, 2020 by Suman Das

Refund not received of (Makemytrip (india) Pvt. Ltd.) ^Open

The issue that I have experienced was: My son has booked tickets on **th Feb **** for * of his friends from Moscow to Mumbai (** June ****) & Mumbai to Moscow (* Sep ****) for URAL Airlines thru Make My Trip. He booked these International ticke...

Apr 03, 2020 by Sunil A Doshi

Refund of redbus not yet credited (Redbus) ^Open

I have cancelled redbus tickets from Wani to Pune and Rs **** .** being credited msg received by redbus but not yet credited till date ...

Apr 03, 2020 by Manohar Badodekar

Refund refused (Easemytrip.com) ^Open

My flight PNRS***NJ **nd March by GoAir was canceled by the Airlines. I had also purchased free-cancellation insurance according to which I am liable to get the full refund but EaseMyTrip only issued my Rs *** and is not giving me reason for ca...

Apr 03, 2020 by Nehal Gupta

Refund amount not Received (Indian Railways) ^Open

I booked my ticket on indian railways to go madurai from hyderabad after that due to corona issue i cancelled my ticket.still they didn't sent my refund amount booking id: *************** pnr: ********** boarding station : kacheguda(KCG) r...

Apr 02, 2020 by Munish babu

NOT RETURNING CUSTOMERS MONEY PATHETIC CUSTOMER SUPPORT (Oyo Life) ^Open

I was supposed to check into my accommodation on **th of March, ****. But due to covid ** crisis, I had made a cancellation request on the **th of March, and did not check in. I am writing this complaint on April *, ****, and still not received...

Apr 02, 2020 by Jayson

Not giving refund for Covid cancellation (Goibibo) ^Open

Had booked * tickets from mumbai to Melborne (Booking Id: AMDO*SO*Y ), Sydney to Gold Coast (Booking Id: MYSMF*********) and then Brisbane to Mumbai(Booking Id: MYSMF*********). most of the travel is by Malaysia Airline ... when i spoke to ai...

Mar 31, 2020 by Sudesh Ravi Malik

SECURITY DEPOSIT REFUND (Oyo Life) ^Open

They say **-** days of time takes for the refund, but its has already been a month and I still haven't received the refund. During these times of COVID-**, a company is harassing its customers by not providing what is theirs....

Mar 31, 2020 by Satyajit Baliyan

Refund And Cancellation waiver By Make My Trip Cheated as No one Picks Call for existing booking (Make My Trip) ^Open

I have canceled my flight ticket to Booking ID - NN ************* Mumbai to Sharjah - Round Trip On travel dates - ** April **** & ** April ****. Just because Make My Trip has not guided their customers whose tickets were already booked. They...

Mar 30, 2020 by Rahul Pathak

Refund for tour cancellation from Travel Triangle (Travel Triangle ) ^Open

We had booked a tour to Assam & Meghalaya from Travel Triangle from *nd April to *th April. An advance of **k odd was paid towards the booking amount. Now due to country lockdown we asked them for a refund or an extention of the tour for a year...

Mar 28, 2020 by Niyati Whawal

Wrong refund issued (Make My Trip Pvt Ltd) ^Open

I have a problem with my booking no. NF**************. It was an Indigo flight booking from Bangalore to Bhopal on **th Apr booked through Make My Trip. I got the flight ticket canceled directly from the airline on Mar **. The airline issued a ...

Mar 28, 2020 by Ashish Chaturvedi

Flight cancellation and refund not happening (Make My Trip) ^Open

Airlines has cancelled my flight and make my trip has not initiated my cancellation request and not refunded till date. Tried contacting there customer support serval times but the IVR is not allowing to connect me to the concern department and...

Mar 25, 2020 by Chethan B N

GoAir refunded Rs 7941 for cancelled flight but Easemytrip com refunded just Rs 300 (Easemytrip.com) ^Open

Go-Air refunded Rs. **** for the flight cancelled by them. But Easemytrip.com has refunded me only Rs. *** againt Go-Air refund of Rs. ****. Pls take strict action againt EMT and ask them to refund my full refund. My EaseMyTrip booking ID :...

Mar 24, 2020 by SUBHASH RANJAN DEY

Air Asia Cancelled the flight didn t refund the ticket cost (air asia airlines) ^Open

Hi , I had booked a ticket from hyd- bbi on *th of jun **** . Air Asia cancelled the flight due to operational issues and I asked my travel agency IRCTC to cancel and get me a full refund. Irctc without even reading the mail cancelled the ticke...

Mar 23, 2020 by RAJENDRA KUMAR JENA

Coronavirus IssueGoLeisure Holidays Denied to reschedule my Trip to Goa (Go Leisure International Holidays Pvt Ltd) ^Open

I have booked a Family trip to Goa which is scheduled on **rd March,**** till ** March,****. When asked to reschedule this trip due to Coronavirus issue in the country and locked which include Goa state too, company denied to reschedule and not...

Mar 22, 2020 by Ganesh Dattatray Bharte

Fraud Travel Agent (Thetravelclub Co In) ^Open

The Travel club.co.in / The ride travel First of all, they go by the other name “the travel club” when you reach out to them for any travel enquirers and if you search by that name in google you will end up seeing lot of other “legitim...

Mar 22, 2020 by Arvind Agrawal

Refund not done (Easemytrip.com) ^Closed

I had recently booked a flight from Mumbai to dhaka for **th March, ****.the same got rescheduled by the airlines. I then had it again rescheduled on **th March, ****. Neither did the said website sent an email nor a message regarding the two t...

Mar 20, 2020 by Mehnaz

MakeMyTrip not giving date change due to coronavirus (Makemytrip (india) Pvt. Ltd.) ^Closed

Booking ids - NF************** , NF**************, NF**************, NF**************, NF**************, NF************** - these are the flight booking ids of of my family for kashmir and. There is no date change available as MMT is deducting...

Mar 18, 2020 by Ananya Chakraborty

No refund for cancelled ticket (Yatra.com) ^Closed

I had booked a flight using yatra.com,delhi Singapore return flight, however the flight was cancelled by me for corona virus scare. Yatra offered a refund of *****, in my favor and I received an email regarding same on **th Feb, **** and it was...

Mar 13, 2020 by Samiullah khan

Improper Services Incorrect information provided by Yatra agent led to loss of money (Yatra Com) ^Closed

Had booked a flight from yatra. It was to depart from Delhi on *th Feb**** around **AM. Due to corona virus situation flight had to be postponed by about a week. On calling yatra customer care on *th Feb**** at around *PM, we were provided with...

Mar 12, 2020 by Siddharth Singh

Refund not initiated yet (Yatra.com) ^Closed

Very disappointed with the kind of service that I have received from Yatra.com with regards to my refund. Even after Yatra letting me know on January ** that my refund has been initiated and will receive the same in ** - ** working days, it ...

Mar 09, 2020 by Nixon Philip

Fraud and want my refund back (Palmarinha Holidays) ^Closed

I was in Goa with my wife and in Calangute I was asked to stop and visit Palmarinha holidays resort and they are having some prizes and we were asked to attend the * hour seminar and after that they asked me for the membership and as soon as I ...

Mar 07, 2020 by Ravi Agarwal

Club Mahindra not refunding (Club Mahindra Holidays) ^Closed

Bought the membership from club mahindra holidays around January **th. Cancelled within ** days. As per the clause refund should be given in ** days but they confirmed that the refund will be given in ** days. ...

Mar 06, 2020 by Prarit Vashisht

Tatkal ticket booking (IRCTC) ^Closed

Hello all, It is so bad experience to book tatkal tickets from irctc site.. It shows that tickets are available but while booking it get stuck at payment page and you will get message that payment is pending from bank side.. If you want t...

Mar 05, 2020 by Sneha Prakash

Refund issues (Akbar Holidays Pvt Ltd) ^Closed

This company has not refunded me a single penny . Have made all false communication about hotels and it being non- refundable. I also have proof of no communication sent to the hotel in Singapore. Now it’s been over a month I have been follow...

Mar 04, 2020 by Anjali Tewari

Refund Not been Given (Myntra.com ) ^Closed

Hi I Have two purchased with Myntra.com on **.**.**** once i received i Phone them Product is Not Upto Standard please take them Back And Credit same in My Myntra Credit Later two Days i Have received refund of One Shirt never Refund of Iind ...

Feb 28, 2020 by Abid Zargar

OLA CHARGED WITHOUT GIVING SERVICE (Ola Cab Visakhapatnam) ^Closed

N **TH FEB **** I HIRED OLA CAB ON RENTAL FOR * HRS AND WAS ON MY WAY TO AIRPORT TO PICKUP MY BOSS FROM AIRPORT WHICH IS HARDLY ** -** KM FROM DABA GARDEN (VISHAKAPATNAM ).I WAS ABOUT TO REACH AIRPORT WHICH WAS HARDLY *.* KM,AS MY DRIVER (RONGA...

Feb 28, 2020 by SHAHNAWAZ ALAM

So this company was told about Coronavirus and it’s impact so like a normal person I was wanting to cancel the trip and written it to the Travel Agency in return they claimed Hotel is not refunding where in the hotel said we have no such book...

Feb 27, 2020 by Anjali Tewari

Refund of the security deposit (Colive Oasis) ^Closed

I was a customer of colive Oasis. Me and my brother stayed at room number ***. We bought a puppy to our room as there was no rules for pets written in the colive hand book ( I have the evidence for that), as we bought a puppy to our room the ...

Feb 19, 2020 by Anjana B Nair

Refund required for booked travel plan (Travel Triangle ) ^Closed

Travel plan to phuket,bangkok was booked from *th Feb ****.full amount was paid to the travel agency, we planned for a hassle free trip but it turned out to be the worst nightmare. After booking the travel plan we asked travel agency that I had...

Feb 18, 2020 by Imam Bahadur

Customer care denied to reschedule or cancel the ticket (Red Bus) ^Closed

I have requested red bus customer care to reschedule my ticket from **th feb **** to **th feb **** due to personal issues but they denied it stating it cannot be rescheduled or cancelled as it has already been rescheduled from **th to **th. Thi...

Feb 11, 2020 by Srija reddy

Dissatisfied with membership Feel cheated (Club Mahindra Holidays) ^Closed

Club Mahindra -white studio- membership. The company takes a lot of money and the resorts / properties are off located from main tourist destination. They are not listening to the customer grievances and only bother for money. The service is be...

Feb 09, 2020 by Ranjeet kumar

Refund my amount of rs (Yatra) ^Closed

Hi, I never thought that Yatra would cheat on me. I have purchased Holiday package for Europe (Glimpses Of Europe) from Yatra at the cost of Rs *****/- for the month of May. I was in co-ordination with the executive Kanchan Verma from Yatra...

Feb 08, 2020 by Ronson

Fake promises Colive (Colive) ^Closed

They promise to give a smart stay . But they forget the promises after getting the money. No Wifi, No cleaning, no clean water to drink , no hygiene ...

Feb 07, 2020 by Kush pawar

MakeMyTrip cheats with this hellhole (Make My Trip) ^Closed

I booked an hotel in Ongole as part of travel with my team from the **th January last week. My stay at Regalia, Tirupati was pleasant. I reached Soumya International at Ongole the next day i.e **th midnight. Me and my team were greeted to rats ...

Feb 05, 2020 by Ashok Maridas

Refund not received (Oyo) ^Closed

I made a online booking through Oyo portal & when i went for Check In they denied that they are not registered with Oyo from past * months , after that i had word with Oyo customer Executive he had shifted to another Hotel, again i faced the sa...

Jan 31, 2020 by JAINAM SHAH