Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

No response to the mails I ve been mailing them since yesterday not even single reply came back 24 7 (Ease my trip com) ^Open

No response to the mails ,I've been mailing them since yesterday only one reply came back that to irrelevant, I've some issue with the name in the ticket I contacted the ease my trip and they said they send a mail to airlines regarding this iss...

Dec 01, 2022 by Mithun chakravarti

Refund not credited (Goibibo) ^Open

Refund not credited for bus ticket booked on November **. After an hour I received an email that the booking failed and the refund will be processed within November ** but still now , I didn't get any such refund....

Nov 29, 2022 by Subalaxman.M.B

Unnecessary additional amount charged by Cleartrip (Cleartrip) ^Open

Hi, I have booked a fligh from Manchestor -London - Delhi(**th Aug) and Delhi - London - Manchestor(**th Sep) in British Airways through Cleartrip. The fligh from MAN-LHR and LHR-MAN was cancelled by British Airways and I have asked Cleartri...

Nov 29, 2022 by Ashish Bajaj

Amendment in tour itinerary and demand for extra money from Thomas cook (Thomas Cook INDIA Limited ) ^Open

The cost of my Europe tour starting from **th and ending in **th Dec **** has been realized by Thomas cook . Now they come up saying that they cannot proceed on **th as minimum number of people could not be arranged. They are asking me to trave...

Nov 26, 2022 by Sandhan Sahani

Paid Full Amount but haven t received the package (Valorah resort and hospitality) ^Open

I have paid a total amount of Rs. *,**,***/- against a commitment of a tour package which is valid for ** years. They had provided an access to stay in their group of hotels across the world for * Nights & * Days every year for ** years. Apart ...

Nov 24, 2022 by Sandeep Miriyala

Refund not given by company (Limewood Hospitality Holidays) ^Open

We have purchased a membership for * years of INR ***** from Limewood Hospitality & Holidays on **th july **** at Kaithal. I realized that this policy is not beneficial for us and the term conditions are not up to mark that was told by employe...

Nov 23, 2022 by Sumit Gulati

Refund not processed by happyeasygo (Happyeasygo) ^Open

The full refund has been processed for PNR # JG*H*B & NGSGRR on ** Nov **** by airlines to happyeasygo. But there is no response from happyeasygo on the refund status....

Nov 23, 2022 by Satyam

Refund not credited from make my trip (Make My Trip Pvt Ltd) ^Open

I booked tickets from make my trip for my Laddakh trip on ** august **** I did the payment of the same using Gpay UPI. The flights were cancelled by the company for which I was supposed to get refund by ** august **** but I have not recieved it...

Nov 21, 2022 by Satyam Omar

Payment deducted and ticket not issued (Happyeasego) ^Open

I made the payment on *nd November for journey scheduled on **th November ****. Payment was deducted and no ticket has been issued. I tried contacting customer care via email and call. However there is no response....

Nov 21, 2022 by Sanju Koirala

Scam with hotel booking (Agoda) ^Open

I booked a hotel through agoda, they took full payment and confirmed the booking and gave the mobile number of that hotel and when we went there was no hotel at that place and which was shown in the photos, in that place family was already stay...

Nov 21, 2022 by Sarvesh Mhatre

Make my trip flight ticket cancellation fraudsNo Refund (Make my trip) ^Open

Worst experience ever using MMT, I have booked my flight ticket from Pune to Delhi for * Nov****, And from *th (** Hrs before of flight) onward I am trying to cancel my ticket with * cancellation fees as per policy. Neither am I able to canc...

Nov 19, 2022 by Neeraj sharma

Cheating by OLA (Ola) ^Open

I and my family members using OLA from so many years and have spent many lakhs of rupees on Ola rides. I booked a ride (fare payable in cash) on **th Oct **** (CRN-**********) and after the ride I paid the fare in cash to the driver. Ola als...

Nov 16, 2022 by Deepak Bichhoria

False Promises and misleading customers in the name of holiday package (Royals Club International) ^Open

On *rd October ****, there was a seminar of Royals club international going on in Calangute Goa. A person from Royals club international stopped us on the road, he said Royals Club celebrating its anniversary and giving free vouchers to couples...

Nov 15, 2022 by Sobiya Sultana

Still tickets not getting (Happy Easy Go) ^Open

I booked four tickets from happyeasygo on **th November **** from Bagdogra to Jabalpur. I have not received the ticket yet .. I have called customer care many times mail too but no one cares or respond ...

Nov 12, 2022 by shekhar sarkar

Amount not Refunded (Golden Vacations) ^Open

Had made travel bookings to Sikkim from *th to **th May **** through Golden Vacations - Sahara Building, *nd Floor, Station Feeder Rd, Ward *, Khalpara, Siliguri, West Bengal ******. COuld not avail owing to Covid pandameic. So had this cancell...

Nov 11, 2022 by Ajay Thomas

Hotel Booking Refund Not Recieved (Agoda) ^Open

I had made a hotel booking from the Agoda app in May ****. While booking, I was informed that the the booking was entitled to a full refund of INR *,***.**. I needed to make changes to the room occupancy, so I was informed to cancel the current...

Nov 11, 2022 by Danica Mary Machado

Tour Advance Not yet refunded ( Amazing Uttarkhand Haridwar) ^Open

Tour booked in March ****. As requested by tour operator Rs **,*** advance paid . .Then Covid breakout . All tours cancelled . He is not refunding the amount many follow ups but no response ...

Nov 10, 2022 by RAJENDRA KHANAPURKAR

HOLIDAY PACKAGE (THOMASCOOK INDIA LTD) ^Open

I had booked a holiday for my family(including my parents/kids/wife)in Feb **** from above vendor. As the COVID *st wave pandemic struck we could not travel and accordingly we asked for reimbursement but the company denied and asked us to post...

Nov 09, 2022 by DR GURULINGESH METIPATIL

Cancelled hotel booking not refunded (Agoda Booking) ^Open

*. I booked a Holiday at Ranthambore Tiger Inn Resortl for dates **-** Oct ***** via a Travel Agency Agoda website with booking ID ********** for Rs *****.** .The condition was that no charges will be levied if cancelled before ** Oct ****. Du...

Nov 08, 2022 by Niangngaihkim Tonsing

FLIGHT TICKET REFUND NOT RECEIVED (Goibibo) ^Open

I have booked a flight with GOIBIBO on *th August and Cancelled on *th Aug **** within ** hours of booking. GOIBIBO BOOKING ID: GOFLIMTD************** LUFTHANSA FLIGHT NUMBERS: FLIGHT PNR: SYLX*T FLIGHT NUMBER: LH-*** on *th Oct **** (Fro...

Nov 08, 2022 by SriKavya Chavali

Flight Cancelled Convenience fee debited Refund Pending A total loss of time and money (Easemytrip.com) ^Closed

Gofirst Airlines cancelled my flight and generated a refund a few days before the trip, which is disappointing. But the more disappointing part is now the money is stuck with EaseMyTrip, which they are just delaying processing. This cancellatio...

Nov 23, 2022 by Manish Sharma

Refund not being processed after approval for more than a month (Yatra.com) ^Closed

Refund against booking ref no: ************* was approved for more than a month. But the refund was never processed. Every time I reach out to customer care I am told it will take another **-** hours....

Nov 22, 2022 by Sayan Pal

Refund from Yatra com (Yatra) ^Closed

We have booked our flight on **-**-**** which costed us ₹***** due to medical reasons we haven't board our flight and cancelled within a day before. We have contacted to Air Asia for refund and they have initiated the refund to yatra.com and...

Nov 21, 2022 by Atul jangid

Flight ticket pending but money debited (Yatra) ^Closed

I tried booking a ticket with Yatra on **th Nov, money debited but ticket not confirmed. Booking reference *************...

Nov 20, 2022 by Karthik Vasudevan

Amount Debited but Ticket not booked (Yatra) ^Closed

I have booked my flight ticket from yatra and paid **** Rs through Paytm. The amount was debited but yet the booking has not been done....

Nov 20, 2022 by Aditi Sinha

REFUND NOT GIVEN (Yatra) ^Closed

Hi, I booked a round trip to Chennai **th September- **th September ****. I had to cancel the tickets for **th and the airlines themselves canceled the ones on the **th. Now I have been trying to retrieve the refund amounting to a total of ₹*...

Nov 18, 2022 by Sanga Chakraborty

international flight not booked but money deducted (Yatra Com) ^Closed

I booked ticket through yatra money deducted but ticket not booked ...

Nov 18, 2022 by PATEL RAVIKUMAR

Money Deducted and Flight ticket not booked (Yatra.com) ^Closed

I was booking flight ticket to travel from Indore to Bangalore on Yatra.com. However, Money from my credit card got deducted and ticket not booked yet. I have written to company (yatra) about the same, but they are not responding. They have not...

Nov 17, 2022 by Pratik Deshmukh

Not Refunding my money (Easemytrip.com) ^Closed

Due to flight rescheduling by Gofirst airlines, I had to cancel my return flights partially with Easemytrip. The partial refund generated on **/**/**** and processed to my EMT wallet but I never received it. After many calls and email, I realis...

Nov 14, 2022 by Manish Sharma

Tickets details not sent and booked (Yatra.com) ^Closed

I was booking my flight tickets on yatra.com. After the procedure was done and payment was made the site refreshed and it was showing nothing but the amount got deducted from my account. ...

Nov 12, 2022 by Saksham

Refund (Yatra Com) ^Closed

There's one issue with booking ID : ************* due to some reasons I had to cancel this flight with penalties. Airline has initiated a partial refund from their end and the same is processed to you. From the app i initiated a process to coll...

Nov 11, 2022 by Bhavesh Ladhwani

Refund of money from flight cancellation (Yatra Com) ^Closed

Yatra has refunded the full money for a flight cancellation that was initiated by Air Asia India. On calling Air Asia they said that they refunded the full money to Yatra.com as the flight was cancelled by them. The flight fare in total was INR...

Nov 10, 2022 by Aveek Majumdar

Glitch in Air ticket booking (Yatra Com) ^Closed

While i booked the ticket for **th November. The booking got confirmed for ** February **** and i am not getting refund because of the technical glitch in their website ...

Nov 10, 2022 by AMIT KUMAR MISHRA

Charged extra money for no reason (Ola Cab Mumbai) ^Closed

Trip No ********** My journey was of ** Km when booked but due to some work I deboarded * km earlier And to my surprise I was Charged Rs *** extra for deboarding * km before destination selected. I filed seven complaints but they rejected al...

Nov 08, 2022 by Himanshu

REFUND NOT ISSUED (Makemytrip india Pvt Ltd) ^Closed

I had booked a *Nights holiday package from chennai to Himachal with MAKEMYTRIP starting on Nov *,****. The total package cost was INR *,**,*** including flights,hotels and cab transfers. I paid in two parts: INR **,*** on July **,**** & the...

Nov 07, 2022 by SINDHU NAGARAJAN

Flight cancellation refund (Yatra.com) ^Closed

I havent received refund for flight cancellation on Air Asia India. I checked with Air Asia India and they said they have refunded the money to Yatra.com. The cancellation is not showing on My Bookings on Yatra.com. They havent refunded the mon...

Nov 07, 2022 by Aveek Majumdar

Refund amount of flight cancelation amount had not been disbursed against booking id and ENT (EaseMyTrip com) ^Closed

Dear Sir, This is to inform you that I had cancelled the flight on ** the October **** . My booking id is .EMT******** and EMT******** .I had been intimated that full refund will be given within seven working days but still no pay...

Nov 04, 2022 by ABHIJIT ADHIKARY

Money not fully refunded back (Easemytrip.com) ^Closed

I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive...

Nov 01, 2022 by Rajiv Jaiswal

Didnt give my refund (Yatra.com) ^Closed

I cancelled my hotel booking on yatra.com on **/**/****.i applied for my refund to ewallet. compant claims that refund will be initiated within *-* hours. but still i ididnt get any refund. yatra.com is not responding to my mails please help ...

Oct 31, 2022 by Satvik navnath dighe

Not accepting my reservation (OYO Hotel kalpan Residency Mumbai India ) ^Closed

I want a refund .. after I reached my booking hotel they refused my booking instead of giving me a room they said me to cancel my booking and they want payment in cash ...

Oct 20, 2022 by Avishek Tamang