Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund not received for cancelled flight ticket (varafi.com) ^Open

Hello Sir, I booked a Round trip flight ticket from Varafi.com on **Feb **** for Kolkata (CCU) to Bangalore (BLR). Booking Id: VID********** Booking Time: **:**, Wed **-Feb Booking Amount: Rs *****/- (paid in the name of WINGINTRVLADVSRY...

Mar 22, 2023 by Nilay Pal

Unsafe Unhygienic rooms in Kerala houseboat (Makemy Trip) ^Open

Make my trip Issue Ref# *****************. We were given unclean and unsafe rooms(nails popping out on the floor) in the house boat on March **, ****. Shared pictures with the tour manager, customer service representative and vendor. Tried to...

Mar 19, 2023 by Deepika Dave

Didnt get refund (REDBUS AMAZON) ^Open

I booked my bus on Sunday *the march **** but it don't get canceled, I was trying it from long time but it didnt get canceled, I tried it before *pm on that day so at least I will get my **% amount back but didn't get any posssitive reply from ...

Mar 18, 2023 by vijay khanapure

Cheated by travel agency (Jaunt Holidays) ^Open

I am writing to file a grievance WRT Jaunt Holidays' service with the recent trip that I had fixed with their team. The Agent Kashish was well informed about our arrival time in the morning at * AM, and due to Jaunt Holiday's poor planning, we...

Mar 14, 2023 by Aishika Nandy

Cleartrip not returning money after it cancelled my ticket (Cleartrip) ^Open

I have booked for my Delhi trip starting on DEC ** **** and return on ** DEC**** I cancelled tickets calling Cleartrip (all communication recoreded and got mail too on cancellation). I was supposed to get *****rs and they sent mail and once ...

Mar 10, 2023 by parthasarathi

Transaction done but booking does not go through money not refunded (Oyo) ^Open

I tried to book hotel from oyo app on ** November ****, for ₹**** , my money was deducted and booking does not go through and never got refunded. It has been more than for months, I have called oyo customer care , emailed them, written to the...

Mar 07, 2023 by Amit Jha

Refund of membership fees paid (Go Life Vacation OPC Pvt Ltd) ^Open

On **nd December ****, we went to Andaman & Nicobar Island for vacation * days vacation, wherein we met Go Life Vacation people who were doing promotional activities in Loyal tree holidays hotel. After spending approx * hours with them understa...

Mar 05, 2023 by Ghanashray R Puri

Dreams Of Pearl Realty Services (Dreams Of Pearl Realty Services Pvt Ltd) ^Open

I paid ***** rupees in National wide Tour Package. I didnot get any benefit in return. Whenever I call to plan a tour, MD Fasi ********** disconnects the call when I ask for booking,he is pretending as he doesnt know anything. The manager who e...

Mar 04, 2023 by Khaleel

AIR TICKET REFUND (Goibbibo ) ^Open

I BOOKED A TICKECT IN DECEMBER ****, DUE TO HEALTH ISSUE WE CANCELLED TICKET * DAYS BEFORE DEPARTURE THE FLIGHT AND ASKED FOR FULL REFUND, GOIBIBO TOLD ME THAT MY REFUND WILL BE CREDITED IN MY BANK ACCOUNT WITHIN * WORKING DAYS BUT UP TO NOW I ...

Mar 04, 2023 by SONIA SOHI

Driver Drunk MMT Customer Support Denied Refund (Makemytrip india Pvt Ltd) ^Open

I booked an airport cab on MMT for **th Feb, *AM from my place to Bengaluru airport for my parents. He arrived **min late and didn't contacted us at all before that he is going to be late, MMT customer support was also not reachable since this ...

Feb 28, 2023 by Sourabh Gupta

No Refund (andamantourismonline in) ^Open

I had taken the holiday package from "www.andamantourismonline.in" but the company did not provide any service, I canceled the package but the company is not giving the refund. After complain no proper response. I wants refund of my amount....

Feb 27, 2023 by Narendrakumar Patel

Refund of cancelled airline (Happy Easy Go) ^Open

I've cancelled my flight ticket and I haven't got any refund from happy easy go. I've got the message from the airline(AirAsia) that the refund has been done from their side. Even after trailing mails and queries, I've not got any updates or re...

Feb 27, 2023 by Santanu Biswas

Fraud and Mental Harassment (Cleartrip) ^Open

We've been simply trying to change our flight dates for trip ID: *********** *- there is no option for customers to change flights online by themselves and they've to rely on all fake and expensive option offered by ruthless customer service a...

Feb 23, 2023 by Nikhil Gautam

Not getting refund of flight of holiday package refund for package no nl2200102269558 (Makemytrip) ^Open

I have tried numerous times to get the refund for flights of holiday package NL*************. but MakeMyTrip doesn't answer my call, once I select cancelled holiday package on IVR , call gets disconnected. I have tried directly with airlines an...

Feb 18, 2023 by vivek kumar

Refund not processed and they are cheating (Anway innoventures limited Doves Vacations ) ^Open

There was a disagreement between presentations and services offered. So we cancelled and asked for refund. They are not ready to process the refund ...

Feb 15, 2023 by Karthick V

Services not delivered (LEMON AND TREE HOLIDAYS RESORTS) ^Open

Company offerd *days free hotel stay every year for * years in * to * star property. For this company take ****** rs. And **** rs per year. I have paid total ****** rs in total. But when I plan for holiday the website of company shutdown and ev...

Feb 10, 2023 by ANIMESH KUMAR

Cancellation of Ticket unilaterally by Makemytrip (Make my trip) ^Open

Booked a ticket under PNR No.*VWDTJ and E-Ticket No.***-********** from BOM to MAA for the journey to be taken on ** January **** which the ticket was unilaterally cancelled by Makemytrip. On repeated enquiry, no proper answer was rendered nor ...

Feb 09, 2023 by Siddharth Karthikeyan

Uber has overcharged the ride fare than initial fare (Uber Cabs) ^Open

I had pre booked Uber rentals cab on **th of January **** for **th January **** **.** am. At the time of booking i was given a automatically added promotion code (**% off) and estimated fare was ***.* rs for ** kms,*hours. I took the ride a...

Feb 02, 2023 by Anupa Christle Serrao

Redbus gave wrong departure timing (Redbus) ^Open

Redbus provided wrong departure timing. I went to my boarding point at the time given by redbus, but the bus operator said bus already departed. Now for goodwill sake they added some *** in my wallet to cover it up. I am not satisfied with the...

Feb 01, 2023 by Shridhar dodamani

Makemytrip Flight booking failed but amount not refunded (Make My Trip Gurugram Haryana India) ^Open

My family made a return trip booking from Patna to Mumbai for ** people. However we were only provided tickets for one way from Mumbai to Patna and not the other. They caused huge inconvenience to us because we had to book those tickets from an...

Jan 31, 2023 by Atulya Shivam Shree

Didn t receive my refund (Yatra Com) ^Closed

I booked a ticket by yatra on **th January ****,the amount credited from my bank account, but the ticket was not booked.They said that I would get the refund within * to ** working days. Its being ** days Till now I don't get the refund. ...

Mar 19, 2023 by Manoj Koley

Refund of domestic airline yatra com with reference number (Yatra) ^Closed

I had booked domestics air tickets to Mumbai to Goa and goa to Mumbai date was **th March and **th March return and due to some urgent medical emergency we had to cancel we had applied for a option of refund but as always fraud Yatra people hav...

Mar 07, 2023 by Madhukar kamat

Cheating by Easemytrip (Easemytrip) ^Closed

Easemytrip Booking id: EMT********* Hotel name: Hotel Krone, A*** Road No. * Gali Number * This is regarding hotel booking done for **-**-**** to **-**-**** through the website of Easemytrip. When we reached the hotel we were pushed out of...

Mar 04, 2023 by Gopal Mondal

I travelled from delhi to Kolkata and i booked a rapido bike (Rapido) ^Closed

I have booked rapido and my captain cancelled the order stating that fare is very less and send some else to complete the ride (how this is possible), my fare as per rapido was *** but other person is telling ***. Then I canceled and booked ano...

Mar 02, 2023 by Saurav kumar

Hotel rejected booking (Yatra Com) ^Closed

Booked non refundable hotel room @RS **** for *th march to * march which. Hotel (Diphlu Lodge, Kaziranga) has denied the booking and refund is also denied...

Feb 28, 2023 by Achintamay Mazumder

Unhygienic hotel room with a Rat crawling on bed (Make my trip) ^Closed

It was a terrific experience with make my trip hotel booking. Booked a * Star property in goa for a week to have a relaxing get away with my husband and * year old kid. But as soon as we entered the room it was a disaster. The room was so stink...

Feb 21, 2023 by Sapna Bandekar

Cheated the money (Rapido Bike Chennai) ^Closed

I'm Venkat balaji, I have booked a ride on February **th **** morning *.**am to chrompet. The captain name was Shanmugamraj and Ride Id is RD******************. When he started the ride he behaved very weirdly, then he started raising the voice...

Feb 19, 2023 by venkat balaji N

Refunded amount is not as per airline refund even after deducting their convenience fees plus servic (Ease my trip) ^Closed

Kindly note that EMT has received my ticket refund of Rs.*,***/- from Indigo Airline after deduction of airline's cancellation charges and penalties of Rs.****/- out of my total payment of Rs.**,***/- paid by me to Indigo through EMT but now Ea...

Feb 12, 2023 by Sanju Sarda

Refund not given by ease my trip company (Ease my trip) ^Closed

I booked a flight from delhi to leh on. for that air ticket the amount ****rs deducted twice from my phonepay upi. and after that i contact ease my trip customer services i sent many mails to them. but they always said that they initiated...

Feb 06, 2023 by Jatinder singh

Refund not issues (Easemytrip) ^Closed

I had bought air ticket through easemytrip in qatar airways for travel to Chennai to US Washington for travel on **-Mar-****, due to covid the flight got cancelled. Despite following up with them **+ times in email, phones, whatsapp.. i always ...

Feb 06, 2023 by Balaji Sambamurthy

Duplicate Payment to Uber due to the payment failure and was forced to pay cash (Uber Auto) ^Closed

I Booked an Uber Auto on ** Jan **** at *.** AM from Secundrabad Railway Station and the Payment mode was choosen as Gpay. However, on reaching the desitination there was an error that the payment did not get processed while i tried twice and t...

Jan 31, 2023 by Nandita Narayan

Booking details not rec d after amount debited (Yatra) ^Closed

I have booked a cab for Outstation ride in yatra app. Amount got debited from account but the Booking details not rec'd. Also the complaint made not resolved. ...

Jan 29, 2023 by Balasubramanian

Flight not confirmed refund not received (Yatra) ^Closed

I have booked a ticket from pune to Bengaluru on **/**/****. My money was deducted. After that I have received one email from Yatra that my flight is not confirmed and money will be refunded to source account. It has not received also no boo...

Jan 26, 2023 by Shreya Rastogi

Invoice (Easemytrip.com) ^Closed

I bought tickets for pune and back to day itself. Susequent to succesful payment a call was received by me from your end asking me to pay Rs ***/- additionaly. I paid the same. When i received my ticket it contained invoice for only the origina...

Jan 25, 2023 by Prem kumar

Refund from yatra (Yatra.com) ^Closed

I have booked train tickets from yatra and they took money from my bank I made payment money got debited but ticket status is showing as cancelled on yatra app...

Jan 24, 2023 by Shubham gupta

Refund issue False information while booking on yatra com (Yatra.com) ^Closed

Hi there, Yatra.com guys are showing some amount during booking while choosing cancellation protection and attracting the customers.After we cancel, we know the ground reality.I booked tickets for two people .Technically I should get around ...

Jan 18, 2023 by Razia Begum

Ticket Not received (Yatra Com) ^Closed

Dear Sir, I have booked a flight from Male to Coimbatore – Date **.**.**** The amount is debited from Account HDFC Bank: Rs *****.** debited from a/c ****** on **-**-** to VPA yatra*.rzp@axisbank(UPI Ref No ************). Not you?...

Jan 05, 2023 by Manoj Pathakkara

Refund Issus (Ease my trip) ^Closed

I booked * tickets from Delhi to Ahmedabad. Since my flight get preponed for more than * hrs so, i requested for cancellation for * person to SpiceJet. SpiceJet initiated a full refund but Easemytrip initiated a refund by taking a cancellation ...

Jan 03, 2023 by Shivam Kumar

JITENDRA CHOUDHARY (Agoda) ^Closed

Dear Team , We Have Booked A Flight Through Agoda Services Co. Ltd As On **.**.**** Having Booking Id ********* And PNR No. BKPDXI ....Later On We Cancelled It On **.**.**** But Till **.**.**** We Are Not Get Our Refund Amount of Rs. **** . ...

Jan 02, 2023 by JITENDRA CHOUDHARY

Checkin was not allowed in hotel booked using MakeMyTrip (Make my trip) ^Closed

I have booked two rooms in hotel ( "Avinash Guest House" in Arambol beach goa) using make My Trip for December ** and ** ****. I have paid the whole booking amount of Rs **** earlier itself. After arriving at the property no one was there. So ...

Jan 02, 2023 by Mohammed Shan H