- Sub standard quality of product Closed
I had ordered furniture from pepper-fry studio for an amount of *.* lakhs in Feb ****. Considering my request the studio requested and the company agreed to deliver it to my place which is ***km from Bangalore. One of the Sofa set costing Rs.**,*** started to peel off for which I raised the complaint in June **** (within * months). Due to covid they gave lack of staff to look into the issue and after * months from DOP they started saying you are out of warranty (though the warranty was for a year). Then I communicated with pepper-fry studio but they could not do anything and and throughout it was put forward stating covid lockdown and no humans resource to rectify it. The nail on the coffin is when one of the employ called and said upholstery is not covered under warranty which is not mentioned in specific anywhere. I contacted the ombudsman of the company and did not get any response. Due to covid this took a lot of time but I hope this stands a chance to get the refund for the bad quality product.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I am thankful to Voxya team for resolving my complaint within few days."
I had booked * seater sofa on **th Oct'** with delivery date of **th Oct'**. But I haven't received the product yet, i called many times to customer care but they don't have any answer on this. They had promised everytime that it will get deliv...
Nov 08, 2021 by Vivek Rewale
I bought a queen size bed, bookshelf and a coffee table from pepperfry, They were all made of very low grade compressed cardboard. The bed was sold for a really high price and it fell apart in year’s time. They refused to send a repair person...
Oct 08, 2021 by Minakshi Singh
I bought a rotating bookshelf , the book shelf can only store a size of books which is also not of standard size. We can't store bigger books , which book shelf is made like this ?...
Sep 02, 2021 by Dr shehla agarwal
Sofas legs are bad quality with delicate plastics and it should be wooden legs to withstand. Jeffy Perumpully, herself says I am the case manager and her decision is final, it crossed * days you can't able to provide the quality legs and need t...
Aug 31, 2021 by Santhosh Mahadevappa
No response about replacement or refund for bed with a manufacturing defect. The manufacturing defect was acknowledged by Pepperfry technicians....
Aug 17, 2021 by Saradindu Bhattacharya