- Sub standard quality of product Closed
I had ordered furniture from pepper-fry studio for an amount of *.* lakhs in Feb ****. Considering my request the studio requested and the company agreed to deliver it to my place which is ***km from Bangalore. One of the Sofa set costing Rs.**,*** started to peel off for which I raised the complaint in June **** (within * months). Due to covid they gave lack of staff to look into the issue and after * months from DOP they started saying you are out of warranty (though the warranty was for a year). Then I communicated with pepper-fry studio but they could not do anything and and throughout it was put forward stating covid lockdown and no humans resource to rectify it. The nail on the coffin is when one of the employ called and said upholstery is not covered under warranty which is not mentioned in specific anywhere. I contacted the ombudsman of the company and did not get any response. Due to covid this took a lot of time but I hope this stands a chance to get the refund for the bad quality product.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Red Apple Fashion
"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
I order sofa cum bed from pepperfry studio and made full payment via UPI. I got order delivery on *rd of August. The item delivered is having a defect inside for which I raised for a replacement. They accepted that its defective and instead of ...
Nov 05, 2023 by Induprasad
I had bought a dinning table set worth **k+ just two months back, the product was bought from the pepper fry studio Vadodara near chakli circle, we were assured that the item is of top notch quality and the product we are buying is for lifetime...
Oct 18, 2023 by Palllavi
I booked * numbers of King sized bed after paying Rs **,***.**. * nos of beds have been received by me, which are of very cheap quality. So I forbade them to receive *rd bed. I have requested for return of *nos of beds, within stipulated time...
Oct 03, 2023 by ARVIND KUMAR GUPTA
Assembly of the shoe cabinet received is pending from the last four days now....
Sep 20, 2023 by Bhushan Bhatt
I ordered carson shoe cabinet in tan finish on **/**/**** and this order delivery date was **th sep ****.today **th September ****, they are not deliver my order.and order status was updated last **th aug **** that product reached the deliver...
Sep 14, 2023 by Chani goyal