- Sub standard quality of product Closed
Sachin A Rosario filed this complaint against Pepperfry furniture on Mar 24, 2022
I had ordered furniture from pepper-fry studio for an amount of *.* lakhs in Feb ****. Considering my request the studio requested and the company agreed to deliver it to my place which is ***km from Bangalore. One of the Sofa set costing Rs.**,*** started to peel off for which I raised the complaint in June **** (within * months). Due to covid they gave lack of staff to look into the issue and after * months from DOP they started saying you are out of warranty (though the warranty was for a year). Then I communicated with pepper-fry studio but they could not do anything and and throughout it was put forward stating covid lockdown and no humans resource to rectify it. The nail on the coffin is when one of the employ called and said upholstery is not covered under warranty which is not mentioned in specific anywhere. I contacted the ombudsman of the company and did not get any response. Due to covid this took a lot of time but I hope this stands a chance to get the refund for the bad quality product.
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"With your help I have received a full refund. Genuine platforms like Voxya are rare to find. Would love to see Voxya reach greater heights. Thank you for your prompt and professional responses."
Pepperfry furniture - Furniture broken under warranty Closed
I have purchased Romina Upholstered Bed Queen Size on April **, **** with Order Id *********. Please find attached pictures for your reference which shows problem and breakage in partitions. I am looking forward for immediate fixing of p...
Apr 19, 2023 by Mohit Jain
Pepperfry furniture - Package not delivered as per committed date Closed
I ordered Table from pepperfry at * April **** and done instant payment, as per date it is committed to deliver at or by **th April ****, but Their is no update in their portal as well as no any call from their side..then at **th April **** I c...
Apr 12, 2023 by Vikas Suryawanshi
Pepperfry furniture - Defective product pathetic quality Closed
I bought a dining table in June **** and it has already started coming apart, the bench is breaking from the middle, the hinges on the table are lose , it's making noise at the slightest of touch, the chairs seem like they might break now and t...
Mar 23, 2023 by Harshita Rawat
Pepperfry furniture - Bad quality foam used in sofa that started sagging in Closed
No action was taken on the same to provide the resolution for the issue highlighted. The seller has used low quality foam material for the manufacturing of the sofa which started sagging in * months from the purchase of the same. Had you guys...
Dec 06, 2022 by Bhagwant S Purbha
Pepperfry furniture - Misguided with discription for Sofa Purchase Closed
We ordered a sofa online through help pepperfry studio executive at Pune, Wakad, though we wanted to buy it offline by checking our own but most of the items were not available at the studio/store so we were forced to buy it online only. We th...
Nov 16, 2022 by Amee Vyas