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Make my trip

 - Made the payment but company didn t made my booking Closed

MOHD AFNAN filed this complaint against Make my trip on Dec 24, 2021

I have booked a hotel for my upcoming trip to Dubai through Make my trip. I have made the payment and received the payment confirmation on email as well but PNR has not been generated for my booking. It was mentioned in the payment confirmation email if the PNR doesn't generated within * Hours I will get the full amount refunded. After few hours I contacted customer support and the executive informed me that hotel denied to book the room for the said date and asked me to wait for ** hours to get my refund. It has been more than ** hours neither I get any refund nor any update from their end and when I contacted them again they are saying the same thing, again they are asking me to wait for **-** hours. I had a bad experience with mmt in the past when it took almost * months to get my refund but this time the amount is big and I am feeling so terrified now because if I didn't get this refund my whole trip will be spoiled and I have to cancel my flight ticket as well which will also cause me more monetary loss as cancelling a flight will attract a penalty fees.

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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase

Make my trip

325 Total Complaints
128 Total
Resolved
39.38% Consumer Satisfaction

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Related Complaints

Make my trip - Refund still on process Closed

I booked a flight from Kozhikode to Dubai on *nd May ****. When I booked it was direct flight (PNR *TAFC*) , but later the direct flight changed to connection flight , travelling from kozhikode to Mumbai and then Mumbai to Dubai. I cancelled th...

May 19, 2023 by Mohammed Nihad Elayaveettil

Make my trip - Unhelpful and inefficient frauds of MakeMyTrip Closed

My name is Aradhana Sanyal and I am based out of Pune. My parents, father- retired Naval Officer and mother- a housewife are based in Mumbai. My mother and I have never travelled out of the country as we as a family were not very well to do f...

May 09, 2023 by Aradhana Sanyal

Make my trip - Not issuing Refund despite the Hotel has refunded from their End Closed

Hotel has already refunded the amount back to MMT, but MMT is not responding to my emails/call, neither they are able to find the booking ID now. ...

Apr 25, 2023 by BIR BAHADUR SINHA

Make my trip - Bus canceled by operator while purchasing ticked from make my trip Closed

Hello sir , I purchased bus ticket from make my trip, and it’s cancelled by bus operator , its said due to breakdown the bus, bus tocket has been cancelled, but its I didn’t get my refund...

Apr 24, 2023 by Himanshu pathak

Make my trip - Cheating and fraud on cancellation of flight ticket Closed

Had done corporate booking of my flight ticket. Mumbai to goa flight on Go air was confirmed with a meal but was not served. I had requested for cancellation of my goa-mumbai sector flight but Mr. Ashish at makemytrip or Ms Malika did nto res...

Apr 02, 2023 by Sanjay Agarwal

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