Ola
- Overcharging Destination Change without Customer s Direct Consent Open
Pradeep Ketkale filed this complaint against Ola on Dec 23, 2022
I booked ride from Mumbai Airport to Nerul, the driver took long route despite asking multiple times to take the correct route, this caused overcharging.
Another scam that the driver did is he did not end the trip when I got down at my destination. The driver went somewhere else (Ravale)and then ended the trip - which again attributed to more fair and hence more price.
Ola team is not giving me any refund. I asked them that do you see if I changed my destination in the app? They said no you have not changed but driver is saying that there was another passenger and I instructed the driver to drop him off at Rabale - this is a lie.
Ola team is making a resolution on a verbal evidence and ignoring the fact that my destination was never changed in the app. I can provide more details if needed.
Ride Date: **th Dec, **** from Mumbai Airport to Nerul.
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Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Ola
Resolved
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