Pepperfry.com
- Incorrect product/misleading product information Closed
Anubhav Guha filed this complaint against Pepperfry.com on Nov 21, 2018
This regarding pepperfry order number: *********. Product link: https://www.pepperfry.com/clifford-queen-size-bed-with-storage-in-black-color-by-home-*******.html The page for this product says it's an storage bed. However, upon receipt it was noticed that the bed does not have a fixed covered base and the manufacturer has provided rubber mats instead of a solid fixed base Fixed base is necessary to call it a storage bed. I raised an return request it's an incorrect product.
Now pepperfry has come up with an absolutely absurd reply from the merchant stating that it is an standard product and as per merchant update it is design of the product.Addition gap has been given so it can be lift easily for cleaning purpose.
Please note if this was their design, then it should be mentioned in the product description itself.
Kindly look into this matter and advise.
I have read that Voxya helped one of the customer by resolving his complaint who had the same issue.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Pepperfry.com
Resolved
Frustrated? File a Complaint
PhonePe
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Hiteshbhai Jodhani
Related Complaints
Pepperfry.com - Damaged shoe rack and seating Closed
Im quite disappointed with this shoe rack from Pepperfry. I’m attaching the pics of the same. Quality is not as expected and definitely not what I saw on the Internet. Very poor quality and customer service. The whole shoe rack looks ver...
Feb 02, 2022 by Natasha
Pepperfry.com - Poor Services of Pepperfry Closed
I have ordered Zuri bed from pepperfry which of Brand home centre. After ** days of waiting, i finally receive the product but while looking at the product boxes invoices attached. They are showing names address of different customer. I contact...
Dec 14, 2021 by Sudhanshu
Pepperfry.com - Defective product delivered and refusal to replace Closed
I ordered an executive chair worth INR ***** from Pepperfry.com (order #*********). They delivered one with a broken leg. As soon as my aged parent sat on it, she fell and hurt her hip. I requested Pepperfry for a replacement. However, they hav...
Oct 21, 2021 by Satyaki Dutta
Pepperfry.com - Order not delivered Closed
I have ordered "Bradley King Sized bed with Hydraulic Storage in dark walnut colour by Evok" on pepperfry.com on ** July **** for Rs **,***. ***% payment was made upfront. The website tracking shows order has been delivered on ** Aug **** at **...
Aug 24, 2021 by Rahul Dasgupta
Pepperfry.com - INFERIOR QUALITY OF BED Closed
I purchased a bunk bed from Pepperfy.com that came with one year manufacturers guarantee. The bed has completely collapsed...in just nine months.It could not take up the weight of a * yr old child. Horrible experience....... I have been w...
Jul 15, 2021 by D marwah