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Pepperfry.com

 - Incorrect product/misleading product information Closed

Anubhav Guha filed this complaint against Pepperfry.com on Nov 21, 2018

This regarding pepperfry order number: *********. Product link: https://www.pepperfry.com/clifford-queen-size-bed-with-storage-in-black-color-by-home-*******.html The page for this product says it's an storage bed. However, upon receipt it was noticed that the bed does not have a fixed covered base and the manufacturer has provided rubber mats instead of a solid fixed base Fixed base is necessary to call it a storage bed. I raised an return request it's an incorrect product.
Now pepperfry has come up with an absolutely absurd reply from the merchant stating that it is an standard product and as per merchant update it is design of the product.Addition gap has been given so it can be lift easily for cleaning purpose.
Please note if this was their design, then it should be mentioned in the product description itself.
Kindly look into this matter and advise.
I have read that Voxya helped one of the customer by resolving his complaint who had the same issue.

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Pepperfry.com

158 Total Complaints
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Feb 02, 2022 by Natasha

Pepperfry.com - Poor Services of Pepperfry Closed

I have ordered Zuri bed from pepperfry which of Brand home centre. After ** days of waiting, i finally receive the product but while looking at the product boxes invoices attached. They are showing names address of different customer. I contact...

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Pepperfry.com - Defective product delivered and refusal to replace Closed

I ordered an executive chair worth INR ***** from Pepperfry.com (order #*********). They delivered one with a broken leg. As soon as my aged parent sat on it, she fell and hurt her hip. I requested Pepperfry for a replacement. However, they hav...

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