Swiggy - Delivered Stale food and not providing any refund

Rohit Kumar filed complaint against Swiggy on Jun 2, 2019

I have ordered food from Swiggy (Paya Nihari soup) on May ** and I received stale food with the completely spoiled piece and smell. I have raised a complaint in help desk of Swiggy app and requested for refund/credits. But till now there is no refund from them. When I contact them again they gave the answer that its more than a day so they can provide any refund/credits. I want to complain against them for their unethical behaviour towards customers by closing the conversation without clearing the query and for delivering stale food.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Swiggy

1953

Total Complaints

1007

Total Resolved

51.56%

Consumer Satisfaction

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