1. Introduction

Consumer Court is a special purpose court that deals with consumer complaints, disputes and grievances. The Consumer Court is also called as Consumer Forum.To safeguard the interests of consumers, the Indian Government established the consumer courts under the Consumer Protection Act of 1986. The Consumer Protection Act of 2019 has just superseded the Consumer Protection Act of 1986, which had been in effect for three decades.Consumers can file a case against a seller or service provider if they feel cheated or exploited. The purpose of establishing a separate forum for consumer disputes was to ensure speedy resolution of disputes with minimum inconvenience and expense to consumers.Simplicity in procedure was the motive of establishing consumer courts or consumer forums. However, in the absence of proper information, the consumers are wary of approaching the consumer courts. Through this book, we are trying to answer common questions that concern a common man when he wants to file a complaint with a consumer forum.

2. Who is Consumer?

As per the Consumer Protection Act, only consumers are eligible to file consumer complaints.The Consumer Protection Act says that “consumer” means any person who:  (i) buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment, when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or  (ii) hires or avails of any service for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiary of such service other than the person who hires or avails of the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such services are availed of with the approval of the first mentioned person, but does not include a person who avails of such service for any commercial purpose.In layman’s language, anybody who buys a product or avails a service for a consideration (partial / full payment or a promise to pay), either for his personal use or to earn his livelihood by means of self employment, is a consumer in the eyes of law and so he is eligible to file a complaint.It is to be noted that it is not necessary that the consumer himself has to file the complaint. Even a spouse, relative or a legal representative can also file a complaint on his behalf.

Book Chapters

Consumer Court Guide for Consumers
is a must-have book for taking legal action
against brands in India.

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Who
We are

We are a team of tech geeks and lawyers who are working tirelessly with you to get the resolution you want.We are ordinary people but with extra-ordinary zeal to use technology, business network and legal framework to help, protect and fight for people in India.After Covid, we have gone 100% remote and can be reached through email, phone and WhatsApp.