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Coindcx Go - Money deducted but not recieved in my wallet

Rahul sharma filed complaint against Coindcx Go on Dec 22, 2021

I Have Made A Deposit Of **** On Coindcx On *th December **** And The Money Has Been Deducted From My Bank Account But Neither Credited In Coindcx Wallet Nor Returned In My Bank Account. As I Talk To Them They Told Me To Wait For * Days And Now It Has Been * Days And Today I Talk To Them Then They Told Me To Talk With Your Bank And I Talk To Bank But They Told Me That The Transaction Was Successfull Transaction And No Problem From Their Side But They Are Telling Nothing. And Do Not Replying Also.
I also attached the screen shot of bank confirmation mail and screenshot of upi deposition and bank statement

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Coindcx Go

36

Total Complaints

26

Total Resolved

72.22%

Consumer Satisfaction

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