Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Premium Lounge Services charges not refunded (Vfs Global India) ^Open

[G-********]--[G-********]--[External] Unable to reschedule appointment second time even before ** hours • Visa Appointment (dated **th June ****) booked for four family members in group (with no premium lounge services purchased). • Resc...

Oct 08, 2024 by Rashmi Singh

Bus operator suddenly cancel the booked bus and reschedule for higher money (National travels Redbus) ^Open

I had booked a bus ticket(travel date **-**-**) in redbus on **-*-** from chennai to krishnagiri. But the bus operator suddenly cancelled my ticket on *-**-** just * days before travel. Red bus refunded paid amount but when i tried to rebook th...

Oct 08, 2024 by M Sabarinath

Go Life Vacations Fraud (Go Life Vacations) ^Open

On *th October, my wife and I were at Rainforest restaurant when we were approached by one of Go Life Vacations representatives, who offered us scratch cards. Both of us participated, and were informed that we had won a lottery. We were then ta...

Oct 07, 2024 by Manish jain

Refund for Cancelled Services not given even after one year (Thrillophila) ^Open

All money in advance for Singapore Family trip Services cancelled two days before on the pretext that tickets are not available. However, we could easily buy tickets at the counters. Worst still is that *** days have passed and my refund ha...

Oct 07, 2024 by sanchit puri

I given to zoom car host app Car got accident on 2023 They are not paying repair fees (Zoom Car Host App ) ^Open

Dear voxya Customer Support, I hope this email finds you well. My name is [Ganesh Tanjorkar], and I am writing to address two significant concerns regarding my recent experience with Zoom Car. On December **, ****, I had an unfortunate ac...

Oct 06, 2024 by Ganesh Tanjorkar

Not verifying profile (ZoomCar) ^Open

Made booking, amount paid but now not able to verify profile, no customer care number is working then why are they saying it's **/* service. I want full refund....

Oct 05, 2024 by Yash Saini

Agoda booking scam (Agoda) ^Open

I booked a hotel room called Hotel Stay Shine | Mysore | India from October *, **** - October **, ****. But I got an email that the booking got cancelled but they did not refund the amount. I contacted their customer care and they replied that ...

Oct 05, 2024 by Subha G

Company is not responding for booking (Tajindiaresorts) ^Open

I took membership from tajindiaresorts , now company website and number both is not working , i got agreement letter also from them ...

Sep 28, 2024 by vaishali

Goibibo Ticket Refund (Goibibo) ^Open

I bought a ticket from UK to Canada on a flexi pass with an option to reschedule the ticket. I wanted to reschedule the ticket * days before my travel but Goibibo didn't honor my request even though I paid more for the flexi pass. I was in call...

Sep 26, 2024 by Parthasarathi Raghavan

Refund Medical reason HCGWJZ PNR (Goibibo) ^Open

Dear Goibibo Team, I am writing to request a refund for my cancelled flights Booking ID: GOFLDSTLXVTNVJWA**** and Booking ID: GOFLDSTSQR*O*BNS**** due to unforeseen medical reasons. Despite my previous requests, I have yet to receive the ful...

Sep 24, 2024 by Anubhav Parashar

Flight ticket scam (Goibibo) ^Open

We booked a flight from BLR to BBI on **/**/**** for travel on **/**/****. While we selected the regular fare, the ticket was mistakenly booked under the 'Doctors Fare,' likely due to a bug on the Goibibo website. Now, they are asking me to can...

Sep 24, 2024 by Gayatree panda

Cleartrip not issuing refund for cancelled Go Air flight (Cleartrip) ^Open

Its been almost * years now that Go air cancelled the flight which was booked via cleartrip, even though i received email saying refund has been processed, i have not got the refund....

Sep 24, 2024 by Santosh Gupta

Not returnig the money (Tour World Travels) ^Open

Mr. Javid Mir Kifayat, who is associated with this Tour World Travels agency. On *th March **** I attempted to book accommodations with him for a future trip to Kashmir which is for * adults. He assured me that the rooms were locked and reques...

Sep 23, 2024 by Vansh Agarwal

Refund issue almost 2 years (Fala Holidays And Packages) ^Open

Hello, Good morning, It’s almost * to * years complete to asking refund amount they agree to refund amount. Now they not picking my call and not replying my messages. Their office also move Yelahanka to somewhere but address also...

Sep 20, 2024 by Shruthi shetty

Formal Complaint Against Fala Holidays and Packages Request for Refund (Fala Holidays And Packages) ^Open

Subject: Formal Complaint Against Fala Holidays and Packages – Request for Refund Date: Wednesday, September **, **** Time: *:** PM Dear Sir/Madam, I am writing to formally lodge a complaint against Fala Holidays and Packages and ...

Sep 18, 2024 by Naga Pavan Kumar Kalepu

Service not provided (Himalayan Bungy) ^Open

I booked ***m freestyle bungy jump from Himalayan Bungy on **th Sept and paid Rs. **** advance. I paid remaining *k at the reception on jump day, **th Sept. The company took all details - name, number, email and address. After jump, they are in...

Sep 17, 2024 by Nehareeka Rayat

Ticket Cancelled without prior Intimation or Confirmation (Make My Trip Indigo Airlines) ^Open

Hello Sir/Madam, I have booked an Indigo Flight via Make My Trip for **th Sep ****, this booking was done in Mid July (**th July ****) via Make My Trip. Now without any information to me, I got a message from Make My Trip saying your flight...

Sep 17, 2024 by Arpit Singh Chouhan

Confirmed Booking Not Provided (Ease my trip) ^Open

This complaint is in reference to my EaseMyTrip booking Grievance Number: ******* on consumerhelpline.gov.in where after cancelling my * bookings made for Rs ***** in Hotel Carlton Downtown Booking Ids (EMT*********, EMT*********) and on *rd at...

Sep 14, 2024 by Saad Moulvi

My Flight got cancelled without giving me any information (AKASA AIR) ^Open

I am in Airport and flight will do departure in * hours. They are said flight is cancelled. I didn't got any message or call from them. There are no flights at this time and they're all in afternoon and costing me **k....

Sep 13, 2024 by Sheshi Reddy

Make my trip hasn t refunded my money (Makemytrip india Pvt Ltd) ^Open

*.I booked my return trip tickets on **nd July from Delhi to Visakhapatnam.I had booked with zero cancellation charges. I had paid *****/- in total. *. I placed a request for partial cancellation on **th August. I received a refund of only ***...

Sep 11, 2024 by Shivangi Dubey

Bus operator rescheduled service and did not get a refund (Redbus) ^Closed

I was informed by this useless bus operator Orange travels to be at boarding point at *:** pm. I received a message after an hour saying the some technical problem had arisen and bus would delayed. I was made to wait at an unfamiliar place for ...

Apr 24, 2024 by Shyam Sundar D

Forex order not booked but money deducted from account (Make my trip) ^Closed

On Friday, **th April.. I was booking a Forex order of USD **** on MMT website. After completing the payment I realized there was no order created but amount of Rs ******.** got deducted from the account. I reached out to MMT support and they a...

Apr 22, 2024 by Naveen Tandon

Amount deducted but Air ticket not booked and payment not refund (Veertrip travel agency for Armed Forces) ^Closed

I have booked a air ticket from Hyderabad to Dimapur and order number ******** on ** Apr **** for journey date is ** May ****. The amount of Rs **,***/- deducted from my account wiith UTR number ************ but no PNR number and E Ticket allo...

Apr 20, 2024 by Pole Daulat

Refund not issued (easemy trip) ^Closed

My payment details include a Basic Fare of ₹****.**, Taxes amounting to ₹****.**, K* charges of ₹***.**, Reschedule Charges at ₹*.**, Cancellation Insurance Charges totaling ₹***.**, and a Discount of ₹() ***.**, resulting in a To...

Apr 13, 2024 by Tadem Sai Pavan

Amount not refunded to bank (Yatra Com) ^Closed

Following up for my refund request from wallet to bank since last ** days, initially they said account wrong. Now they stopped responding Compliant number on yatra Name Avinash ya:******** reference no. *************...

Apr 06, 2024 by Avinash Kumar keshri

Ixigo money missed (ixigo app) ^Closed

I had carried ixigo money INR **** till June *rd ****, but without my knowledge on June *th **** its appears transfer intiated for ****, which i have no clue in it. I need my money back to my ixigo account. ...

Mar 29, 2024 by SANKARGANESH

Refund not given yet (Clearttrip Pvt Ltd) ^Closed

on *th March I called Cleartrip to reschedule my Mumbai-Delhi air-ticket. They asked me to make * payments because flight cost was revising very fast. I made * additional payments - Rs. **** and Rs. **** because the Cleartrip agent said ticket ...

Mar 26, 2024 by Nupur V. Desai

Cancellation refund not received (Ease my trip) ^Closed

Cancelled flight tickets, did not receive refund. ...

Mar 26, 2024 by Mukund Agrawal

Formal Complaint Regarding Unacceptable Conditions at The Getaway Property (Make my trip) ^Closed

Dear MakeMyTrip Customer Service, I am writing to you today to formally lodge a complaint regarding the appalling conditions experienced during my recent stay at 'The Getaway', a property hosted by Sagar through your platform. My booking ref...

Mar 23, 2024 by Shrey Krishna

Baggage Not included in the ticket (Easemytrip) ^Closed

I have booked my Ticket for me and my family on ** Jan **** from Brussel to Mumbai and return for July/Aug from Easemytrip.com. My booking ID is EMT********* and the flight is operated by British Airways. While booking it showed a * Checkin bag...

Mar 15, 2024 by Atul Dawkhare

Refund not done (Yatra) ^Closed

My refund for my flight from Bangalore - Srinagar - Bangalore was cancelled and a refund of Rs.*****.** was to be processed from their end. While they have mentioned that they have processed the refund, the money has not been credited at all to...

Mar 05, 2024 by Varun C Prasad

Refund not credited by zoomcar (ZoomCar) ^Closed

rs **** not refunded and not credited in my simpl account since **th Feb. Zoomcar is ignoring as always...

Feb 24, 2024 by Abhijit Pal

Misguiding for Refunds and scamming (Yatra) ^Closed

Hi, I had booked flights from yatra.com from Mumbai to Male and return for * passengers. I cancelled mumbai to male on medical grounds and rescheduled the return flight. Spoke to Indigo for medical exceptions and they refunded full amount for ...

Feb 22, 2024 by Jaykumar Damania

Money deducted but booking not recorded successful on yatra com (Yatra.com) ^Closed

I booked a domestic flight and made the payment, but after the money was deducted the booking was not confirmed. Well keep having the ticket not confirmed aside it was not even recorded ...

Feb 15, 2024 by Mohd Ali

Refund not receive from yatra app (Yatra app) ^Closed

I have booked bus ticket last month after that on the date of journey **th Jan I know that my bus ticket cancelled by bus operator... after that i have sent mail to yatra to refund my amount but still now I didn't received any amount from there...

Feb 12, 2024 by Manish kumar

Not got my refund (Yatra.com) ^Closed

I have cancelled my ticket and asked for yatra ecash wallet. But when I got my ecash wallet and tried to book again it got deducted again and the other case is my another ticket got cancelled by airline and the airline is saying that they have ...

Feb 10, 2024 by Atulya Milind

Denied refund by hotel (Maadathil Cottages) ^Closed

I am hereby sharing down the sequence of events that can help summarize the traumatic and frustrating experience that i had to go through, and would request you to take necessary actions thereafter. *. I had reached out to Mr Aslam, via your...

Feb 09, 2024 by Abhishek Roy

Payment done but booking nothing (Yatra) ^Closed

I was booking train ticket through Yatra app and payment was completed but ticket was not booked. Want my money? ...

Feb 09, 2024 by Kamlesh Patel

Flight refund not initiated (Yatra.com) ^Closed

My flight was cancelled by indigo airlines itself and after that they initiated my refund on the booking agency yatra.com . And when i claimed yatra for my refund they just notified me that no refund has been initiated by the airline. Very ter...

Feb 07, 2024 by Darshana Thakuria

Complaint about refund (Yatra.com) ^Closed

My flight got cancelled I booked through yatra. Com Booking reference no is ************* Delaiying in resolving case Regards Deepak israni ...

Feb 02, 2024 by Deepak israni