There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
We have not received a refund from make my trip though all the airlines have refund the money. *. Spice Jet : N*YZ*C Rs **** *. Indigo : NPBGTH Rs **** *. Vistara : VW*XB* and VVWEN* Rs ***...
Sep 19, 2020 by Vishal Dhalani
I Have Made Booking For My Flight Tickets To nagpur-delhi and delhi-nagpurThrough GOIBIBO, Flights Got Cancelled Due To COVID , I Got Confirmation From The Airlines That They Have Given Full Refunds For All My Tickets To GOIBIBO, However I hav...
Sep 17, 2020 by Yugandhara kale
I booked a flight ticket from Travolook where the booking was cancelled but the deducted the amount . I have mailed their customer care numerous time .Every time they respond like it will be refunded in next * days . The booking date was **...
Sep 16, 2020 by Prasun Majumder
the air ticket was booked from Mumbai to bangalore on *st aug **** , booking got cancelled from the vendor side pnr was not generated from travolook. Transaction id -*********, booking ref -********* pls find the mail confirmation about the ...
Sep 16, 2020 by vishal kumar kv
Due to COVID-** pandemic situation our flight tickets got cancelled and tried to reach out Goibibo to utilized credit shell amount however credit shell option is not available on desktop version under my account. Till now i have sent ** email ...
Sep 16, 2020 by Anirudh Goel
I was booking a deal on makemytrip from starting i selected the deal then on next step i filled my details (not login) then i was directed to payment when i paid my transaction was failed and money was deducted it was on *th september **** but ...
Sep 14, 2020 by Bhavya kumar
My PNR Number is GFBMFF. I had booked tickets from Goibibo and my travel date was **.**.**** and return on **.**.****. Due to COVID flight was cancelled and I should have been given full refund. Flight company Indigo had given full refund but G...
Sep 14, 2020 by Bhavin Sanghavi
My name is Harjeet Kaur My village : Haryau District : sangrur Sir hm ne Rudraksh group company mohali (Punjab) me apni file lgaei thi ab nahi lgaani sir hm ne apni file cencle krni hai par wo koi response nahi de rhe or phone b nahi chak ...
Sep 14, 2020 by Harjeet kaur
My booking Id-NN************* PNR-MKZT* TICKET NO-***-********** I already applied for refund on *th of july and still got no response from MMT.airlinnes says to contact the booking agency . But Booking agency shows no intrests in exesting c...
Sep 13, 2020 by NEERAJ KUMAR PANDEY
I booked * ticket with Sri Krishna Rath for traveling from Ranchi to Patna on ** sept ****. I booked the tickets online on paytm on * sept **** and selected seats * & *. However on the day of journey when we boarded the bus the tickets were ...
Sep 13, 2020 by Manoj Kumar
Hello, I had a booking cancellation on **th July for my flights. I got a mail from ibibo confirming the cancellation and amount to be refunded.But I still haven’t received the refund of the amount....
Sep 12, 2020 by Vishesh vats
I booked an air ticket for Indigo airlines using Paytm vide Order # *********** . The amount paid was Rs. ****.(Rs **** using Paytm gift voucher + *** from Paytm wallet) Due to lock down the flight was cancelled and the airline initiated ful...
Sep 12, 2020 by Pooja Aggarwal
I had done booking for * passengers from Delhi to Singapore from *th to **th April via goibibo from Singapore airlines. Singapore airlines confirmed that they have refunded the amount to goibibo. Even received email from goibibo that Rs.*,**,**...
Sep 12, 2020 by Nishika Divya
I have booked a Roundtrip travel(Booking ID: NN*************) to Bali of the dates **th April **** and **th April **** respectively and the airlines was Flyscoot. The Flights got cancelled due to the Covid-** situation. a) I was unable to c...
Sep 10, 2020 by Swaminathan C
I Have Made Booking For My Flight Tickets To nagpur-delhi and delhi-nagpurThrough GOIBIBO, Flights Got Cancelled Due To COVID , I Got Confirmation From The Airlines That They Have Given Full Refunds For All My Tickets To GOIBIBO, However I have...
Sep 09, 2020 by Yugandhara kale
Hello there, I have partially cancelled my * tickets which I have booked For **th of July ****,and the amount of refund which have to come in my account was Rs.**,***. But after cancelling I only get some amount that is Rs.**** in my account ...
Sep 09, 2020 by Abhishek Ambasta
I booked a flight from San Luis Obispo to New Delhi on **th Mar ****. But i got cancelled due to COVID **, the airlines refunded the money back to Happy Easy Go long time ago, but still Happy Easy Go haven't refunded my money....
Sep 09, 2020 by Shubham Gupta
I had booked a flight ticket with EaseMyTrip for travel from Guwahati to Bagdogra (PNR OK**MQ) on **/**/**** for INR **** (including INR *** as Cancellation Ins. premium) with ***% insurance against cancellation. I cancelled the ticket on **/**...
Sep 09, 2020 by NISHANT SHARMA
I made a booking via Happyeasygo , but the flight was cancelled by airline due to corona lockdown. I confirmed with airline they have already processed the refund but after * and a half months I have not received refund from happyeasygo. I have...
Sep 08, 2020 by Pankaj vaswani
I purchased ticket for my daughter trip from Chennai to Kuwait, Qatar Airways, on *th march,****, the transaction was unsuccessful but my bank account was charged KD ***.***, I did two transactions both were unsuccessful and amount was charge...
Sep 07, 2020 by Shaikh Esdani Basha
Hello i am a student studying in Kazakhstan . I booked a flight for returning home for ** may but in march airlines announced the flight is canceled . Immediately i filed for refund but till now I didn’t get refund . I need to pay my universi...
Aug 23, 2020 by Toufiq
One Booking is done on **th Aug'**, after cancellation of bus I have to booked in another bus and again bus operator cancelled booking due which my two booking money is blocked with Yatra.com. I have mail to support yatra.com but no response ye...
Aug 23, 2020 by Jigar Rawal
My refund is processed by Singapore airlines as per their confirmation email. However to my horror, MMT agent is playing tricks and not passing on refund to my account.I am highly upset with MMT (Spoil My Trip)Despite several emails agent prete...
Aug 22, 2020 by vishwakarma
Booked a cab in Yatra...Advance money got deducted but no bookings showing under my bookings..no way to contact support..sent mails also..no reply.. ...
Aug 22, 2020 by Piyush kumar srivastava
I tried to book a flight through cleartrip website on **-Aug-****. The money got deducted from my account, but ticket has not been booked. I got a mail from cleartrip that money will be credited to account in ** hours as the tickets have not be...
Aug 22, 2020 by Vijay T
i have booked flight with go ibibo.com on ** june ****, my flight booked for ** july ****. still i am waiting for my refund amount or credit shell code to use another flight booking....
Aug 22, 2020 by diwakar jaiswal
Booked airticket for * family members on *th march ****. Flight from Turkish airlines booked using Yatra.com but flight did not take place on **th June **** due to airline cancelled it, as per policy I opted for full refund both company agree...
Aug 22, 2020 by Carolus D
I have vacated from Colive on July ** and my refund is not yet returned. I have logged multiple tickets which had no responses. Customer service is not picking up calls. I also did not receive any proper invoice regarding the payment that they ...
Aug 21, 2020 by Rohit Joseph
Dear Sir/Ma'm, We have received only Rs. ****/- as refund out of total booking amount Rs. *****.**/- via Vistara Flight booking done via Cleartrip - Trip Id- ************, even when the Flight is cancelled by carrier itself and we have not ini...
Aug 21, 2020 by Ankit Maheshwari
i have struggling to get my refund from past * months, GOIBIBO Booking Id: SEA*********** PNR : ER*D*L ***+ TWEETS, *** + MAILS, *** + CALLS, STILL NO RESPONSE...
Aug 21, 2020 by SYDNEY FERNANDES
Flight cancelled from their (airlines) end not proceed of refund mention no help from airlines nor the Goibibo. Further no response from goibibo also no option to contact them directly . No call numbers nor any official ail given whatever call...
Aug 21, 2020 by Rutuja B
Last year I booked bus ticket on Phonepe , redbus ticket not confirmed but amount was debited from my account, yet not refund that amount....
Aug 21, 2020 by Siva
Hi i have booked my flight ticket from CHENNAI to Delhi through Yatra for * jun **** by indigo airlines( PNR no- JR**MB ) and return flight for delhi to Chennai on ** jun **** by Air Asia airlines ( PNR no-CY**QB) . reference no -**********...
Aug 20, 2020 by DEVENDRA SINGH FARTYAL
Paid for booking ticket from IXD to PNQ, amount debited from bank and still cleartrip mailed that ticket not booked and refund will be initiated after * working days but its almost ** days no refund rwceived and even no reply also from cleartri...
Aug 20, 2020 by Anoop Gupta
Hi team. I have been trying to get my refund back from the cleartrip company which is the thirparty app for booking, i have made the booking in the month of feb for my trip which was due in april from mumbai to Varanasi return but due to covi...
Aug 20, 2020 by Girishchand pandey
Hello, It's regarding a refund from Yatra.com. Booked flight before Covid-** via HDFC smartbuy and flight was cancelled due to lockdown. Indigo has issue refund to Yatra, but they are not responding. Travel Date - **th -**th Apr, **** Y...
Aug 19, 2020 by Tanu Shree
I booked ticket from dehradun to delhi with ease my trip app on **/**/**** and also paid Rs ****/- for extra luggage as you show in my ticket. But on **/**/**** when i reached at dehradun airport, My flight was of Air India but Air India author...
Aug 19, 2020 by Amit Kumar Thapa
My flight , bearing PNR # PCEMKN, from Bangalore to Kolkata on July **, **** , got cancelled by the GoAir airline. GoAir had refunded the amount to Goibibo with the same mode of payment i.e. Credit Card payment, but Goibibo is issuing only Cred...
Aug 18, 2020 by SINGH VIVEK RANJAN
I HAD BOOKED TICKET OF WRONG DATE I GOT IT CANCELLED FROM INDIGO ON THE SAME DAY. THEY HAVE REFUNDED THE MONEY ON SAME DAY BUT YATRA HAS NOT YET REFUNDED MY AMOUNT. ...
Aug 17, 2020 by KRISHNA POOJARY
I had a ticket from Doha to Kolkata on **th Ap ** and return ticket on **th June ** in Qatar Airways. I have used Goibibo for booking the ticket. Ticket was cancelled by them but inspite of repeated commitment and promises made by Goibibo no...
Aug 17, 2020 by ANANDA SWARUP ROY