Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

No Refund (andamantourismonline in) ^Open

I had taken the holiday package from "www.andamantourismonline.in" but the company did not provide any service, I canceled the package but the company is not giving the refund. After complain no proper response. I wants refund of my amount....

Feb 27, 2023 by Narendrakumar Patel

Refund of cancelled airline (Happy Easy Go) ^Open

I've cancelled my flight ticket and I haven't got any refund from happy easy go. I've got the message from the airline(AirAsia) that the refund has been done from their side. Even after trailing mails and queries, I've not got any updates or re...

Feb 27, 2023 by Santanu Biswas

Fraud and Mental Harassment (Cleartrip) ^Open

We've been simply trying to change our flight dates for trip ID: *********** *- there is no option for customers to change flights online by themselves and they've to rely on all fake and expensive option offered by ruthless customer service a...

Feb 23, 2023 by Nikhil Gautam

Not getting refund of flight of holiday package refund for package no nl2200102269558 (Makemytrip) ^Open

I have tried numerous times to get the refund for flights of holiday package NL*************. but MakeMyTrip doesn't answer my call, once I select cancelled holiday package on IVR , call gets disconnected. I have tried directly with airlines an...

Feb 18, 2023 by vivek kumar

Refund not processed and they are cheating (Anway innoventures limited Doves Vacations ) ^Open

There was a disagreement between presentations and services offered. So we cancelled and asked for refund. They are not ready to process the refund ...

Feb 15, 2023 by Karthick V

Services not delivered (LEMON AND TREE HOLIDAYS RESORTS) ^Open

Company offerd *days free hotel stay every year for * years in * to * star property. For this company take ****** rs. And **** rs per year. I have paid total ****** rs in total. But when I plan for holiday the website of company shutdown and ev...

Feb 10, 2023 by ANIMESH KUMAR

Cancellation of Ticket unilaterally by Makemytrip (Make my trip) ^Open

Booked a ticket under PNR No.*VWDTJ and E-Ticket No.***-********** from BOM to MAA for the journey to be taken on ** January **** which the ticket was unilaterally cancelled by Makemytrip. On repeated enquiry, no proper answer was rendered nor ...

Feb 09, 2023 by Siddharth Karthikeyan

Uber has overcharged the ride fare than initial fare (Uber Cabs) ^Open

I had pre booked Uber rentals cab on **th of January **** for **th January **** **.** am. At the time of booking i was given a automatically added promotion code (**% off) and estimated fare was ***.* rs for ** kms,*hours. I took the ride a...

Feb 02, 2023 by Anupa Christle Serrao

Redbus gave wrong departure timing (Redbus) ^Open

Redbus provided wrong departure timing. I went to my boarding point at the time given by redbus, but the bus operator said bus already departed. Now for goodwill sake they added some *** in my wallet to cover it up. I am not satisfied with the...

Feb 01, 2023 by Shridhar dodamani

Makemytrip Flight booking failed but amount not refunded (Make My Trip Gurugram Haryana India) ^Open

My family made a return trip booking from Patna to Mumbai for ** people. However we were only provided tickets for one way from Mumbai to Patna and not the other. They caused huge inconvenience to us because we had to book those tickets from an...

Jan 31, 2023 by Atulya Shivam Shree

I want refund (APSRTC) ^Open

I booked * tickets(*adults,*child) udayagiri to chennai on jan *th.but not booked,my amount is debited,amount is ₹****.they not send refund....

Jan 31, 2023 by Prasad podili

I got assigned a bus seat next ot a guy in sleeper ac (Redbus) ^Open

I have a lot of complaints against redbus. *. they give an option to change date but when we go to change date, they revoke that acccess. *. i had to book retuen ticket from goa to bangalore on *st, i booked the same at **:** hours on **st De...

Jan 30, 2023 by Vishakha Gautam

Fraund Company Need Full Refund (Toplite Holidays) ^Open

Toplite Holidays — Fraud by toplite holiday in goa Pooja Bijlani from Ulhasnagar, Mumbai Jan **, **** Respected Sir/Madam My name is Pooja My husband and I got caught in a scam of Toplite Holidays Private Limited Company on **rd N...

Jan 25, 2023 by Pooja Bijlani

Hotel cancellation refund refused (Makemytrip) ^Open

The hotel 'The Orchard Resort' was ***% refundable till Mon, ** Dec ****, **:** AM. MakeMyTrip had given me the attached booking voucher. It states that the booking was ***% refundable till the time of check-in. ** hours before check-in,...

Jan 22, 2023 by Prashant Dhairyasheel Pawar

Refund and harassment case against hdfc and clear trip and emt (Hdfc ifninia conceirage clear trip emt ) ^Open

Refund not being processed despite airlines confirmed it And ticket is refundable . Selling a ticket of five times higher price despite of having ticket by misguiding . Not adjusting the return ticket to change ticket despite of ticket ...

Jan 21, 2023 by Ajay kimar gulia

Refund not initiated (Ola Cabs) ^Open

Ola Cabs had to refund me the above mentioned amount and took my NEFT details also. But it has been past ** days and I didn't recieve my refund. From Ola support, I cannot raise a new ticket as option is not there (was there earlier) and cannot...

Jan 18, 2023 by Omkar Gupta

Partial Refund (UBER) ^Open

On **th December ****, I made an uber trip from Marathahalli, Bengaluru to Kempegowda International Airpot, bengaluru. The total cost for the trip was INR *** and mode of payment selected in the app was Card. Upon reaching the destination, the ...

Jan 17, 2023 by Sanjay

Charge extra money for my luggage while travelling (Laxmi Holidays) ^Open

On ** jan **** i booked tickets from red bus website and i got ticket in laxmi holidays bus (HR**Z ****). When i board in the bus they told me that my belongings os not a luggage u have to pay extra for that because i packed soem items in a pla...

Jan 15, 2023 by Padma norboo

Room n bathroom not properly cleaned (The Viraat Inn Gaya) ^Open

The worst Standard Room no *** was provided. Room n bathroom both weren’t cleaned. Water leakage in bathroom reported but not rectified. Telephone instrument was far away from bed. To get hot water, reception to be called. Room n bathroom bot...

Jan 14, 2023 by Subodh Kumar Gupta

Refund not provided (Goibibo) ^Open

Booking was done in Namahstay (Arambol, Goa) for * people for two rooms for two days. We arrived around midnight to check in with our bags where we found out that there is no caretaker/ manager/ owner or even a security on the location. Ultima...

Jan 13, 2023 by Yayati Jadhav

Refund Issus (Ease my trip) ^Closed

I booked * tickets from Delhi to Ahmedabad. Since my flight get preponed for more than * hrs so, i requested for cancellation for * person to SpiceJet. SpiceJet initiated a full refund but Easemytrip initiated a refund by taking a cancellation ...

Jan 03, 2023 by Shivam Kumar

JITENDRA CHOUDHARY (Agoda) ^Closed

Dear Team , We Have Booked A Flight Through Agoda Services Co. Ltd As On **.**.**** Having Booking Id ********* And PNR No. BKPDXI ....Later On We Cancelled It On **.**.**** But Till **.**.**** We Are Not Get Our Refund Amount of Rs. **** . ...

Jan 02, 2023 by JITENDRA CHOUDHARY

Checkin was not allowed in hotel booked using MakeMyTrip (Make my trip) ^Closed

I have booked two rooms in hotel ( "Avinash Guest House" in Arambol beach goa) using make My Trip for December ** and ** ****. I have paid the whole booking amount of Rs **** earlier itself. After arriving at the property no one was there. So ...

Jan 02, 2023 by Mohammed Shan H

Refund of a stay booking which was not done because of Cleartrip miscommunication (Cleartrip) ^Closed

It's very annoying that I did a booking from your site for a stay at a lodge on kaziranga national park for one night from **-*st January, ****. Though you did sent your voucher, as we reach the hotel they didn't had the voucher, the voucher...

Jan 01, 2023 by Rituparna Sonowal

Refund status of flight cancellation (Yatra.com) ^Closed

I recently booked a ticket from yatra.com and cancelled the flight and was eligible for a partial refund from their end, which I received an email from the airline stating the amount to be credited after cancellation, however I tried my best to...

Dec 27, 2022 by Rituparna Sonowal

Refund not received (Easemytrip) ^Closed

I have requested for a partial cancellation of my booking on their website. I was informed that they've processed the cancellation and received an email stating the same but I haven't received any confirmation for my refund being processed and ...

Dec 22, 2022 by Vaibhav Gautam

Full refund denied by Yatra for flight cancellation by the Airlines (Yatra) ^Closed

I booked a to-and-for ticket on Yatra on **th September ****. However, due to flight cancelation by Indigo for the onward journey, I was offered their Plan B option to seek refund for the entire amount. This refund amount is INR ****/-. (Proof ...

Dec 21, 2022 by Apoorv Toppo

Money deducted but flight ticket not booked (Yatra) ^Closed

I tried booking my flight ticket via yatra.com but ticket was not Booked and money was deducted. I informed the same the same to yatra team via mail which they have provided on their website. I was informed that the refund will be processed wi...

Dec 20, 2022 by Amritesh Kumar Pandey

Payment made but ticket not issued (Yatra.com) ^Closed

Payment made but ticket not issued ...

Dec 19, 2022 by Anowar Hussain

Hotel room not provided after confirm booking and advance payment (Easemytrip) ^Closed

This Is With Reference To My Booking EMT ********* But When I Reached Hotel ,Hotel Refused Room. I Called Easemytrip Customer Care And They Just Refund The Money. But What About All The Trouble Faced By Me And My Family. Our Travel Plans Failed...

Dec 18, 2022 by sunil kumar

Hotel room not provided after confirm booking and advance payment (Easemytrip) ^Closed

This is with reference to my booking EMT ********* but when I reached hotel ,hotel refused room. I called easemytrip customer care and they just refund the money. But what about all the trouble faced by me and my family. Our travel plans failed...

Dec 18, 2022 by Sunil kumar

Ticket not confirmed but money has debited from account (Yatra) ^Closed

I booked tickets for * passengers from Yatra app . I payed ₹ ***** via phone pay. I lost my money . I didn’t get any ticket confirmation.Please help me...

Dec 15, 2022 by Saja AP

Yatra Refund not received (Yatra) ^Closed

I had booked a guest house in Auroville, Pondicherry and paid ₹****. It had ***% refund after cancelation policy. I canceled the booking ** days ago and still haven't received my money. Booking ID ************* Any help would be appreciate...

Dec 13, 2022 by Nidhi Suryavanshi

Amount deducted wrongly not refunding (Ola Cab ) ^Closed

On **th October ****, I made a ride on OLA Cabs, which costed ****/- After the ride OLA deducted Rs **** & **** for the same Ride(CRN **********). I raised many tickets asking for refund of Rs ****/-, but I didn't get any response, everytime th...

Dec 12, 2022 by Rajesh Choudhury

I didn t get my refund from make my trip (Make My Trip) ^Closed

I booked a ticket on mmt on ** August ****, According to mmt, i should get the refund on ** August **** but i didn't get the refund yet. Today is ** December ****. I tried to make a complain on mmt but it can not possible. Now,I want my refund ...

Dec 10, 2022 by Shubhangi Shrimali

Money debited but flight not booked (Yatra) ^Closed

I was booking my flight tickets on yatra.com. After the procedure was done and payment was made the site refreshed and it was showing nothing but the amount got deducted from my account....

Dec 09, 2022 by Sachin Saseendran

Flight refund (Yatra) ^Closed

I had booked a flight from Delhi to Bangalore on Jan *th ****. I had to cancel as it was delayed for * hrs. I have claimed for refund from Yatra. it has been more than * days. still nothing...

Dec 08, 2022 by Ashwin Kumar

Fraudulent travel booking made by Travel Haux Universel Travels (Universel Travels ) ^Closed

Mr. Kapil Gupta from Universel Travels and Mr. Sumit Mukherjee from Travel Haux runs a fake travel company. I got in touch with Kapil Gupta via Travel Triangle. He took the entire booking amount in * installments, said that booking is done but ...

Dec 08, 2022 by Nidhi Agarwal

I want refund from yatra com (Yatra.com) ^Closed

I booked my ticket guest as I don't have time to create an account on yatra. and I mention my email and phone number to yatra for confirmation. I dint any confirmation but they send request for payment on googlepay or gpay as I mention my phone...

Dec 07, 2022 by Nazeef affaf

Refund payment not received (ZestMoney) ^Closed

I had booked ticket from MakeMyTrip using Zestmoney , after few days I cancelled my ticket and MakeMyTrip refunded the amount to my Zestmoney account. It's been more than ** days Zestmoney is not refunding my money....

Dec 07, 2022 by Tushar Tatiya