Make My Trip
- MakeMyTrip not refunding gift cards for cancelled Europe trip Closed
Swapnil Dev filed this complaint against Make My Trip on Mar 22, 2022
This is with regards to the refund gift cards for my cancelled Europe trip(booking ID NL*************) with MMT that was supposed to happen in Feb ****. As per the update received from my relationship officer(Sapna Sharma), the trip got cancelled due to the current Covid situation across the world. And on top of that, our Visa applications had got rejected as well. Upon checking with Sapna regarding the refund status, she had confirmed over mail(attached) that we would be issued holiday gift cards in return. I had some queries regarding that for which I had followed up multiple times with her. But in spite of my repeated follow-ups over mail as well as phone/WhatsApp, she did not reply back. I have attached the multiple follow up mail threads with her for reference. Also when I called her directly, she did not receive the call. When I messaged her on WhatsApp, she saw the message and replied that she would respond back. But after that she did not.
After this episode, I reached out to another relationship officer(Dipti Jain) regarding the same. She promised over mail(attached) that we would be issued gift cards worth Rs. ****** as compensation for the cancelled trip within ** to ** working days. However even after waiting for ** working days(* weeks) I did not receive the gift cards. Upon escalating the matter, the gift cards team(Deepak Bailwal) directly reached out to me over call. He said that due to some technical faults on their end, the gift cards were not issued. However he promised that they would be issued latest by Tuesday(March **, ****). But even after waiting till that time, I did not get the gift cards.
This has been a really frustrating and poor customer experience for me. I am disappointed with the utter unprofessional behaviour. MakeMyTrip is a fraud company that is cheating and looting its customers shamelessly.
MMT booking ID: NL*************
MMT relationship officers: Sapna Sharma/Dipti Jain
MMT gift cards team: Deepak Bailwal
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Make My Trip
Resolved
Frustrated? File a Complaint
MamaEarth
"My refund has been credited to my account. Thanks to Voxya and Mamaearth."
Takhellambam M
Related Complaints
Make My Trip - Not refunding the cancelled flight ticket price Closed
Not refunding the cancelled flight ticket price...
Mar 21, 2024 by Deep Kumar
Make My Trip - Deducting excess amount for train ticket Closed
This is to inform you that through your make my trip application i have booked a train ticket for Trivandrum to Coimbatore on **/**/**** and it was charged **** Rs.But after confirming the ticket my destination changed in the ticket as solapur,...
Mar 13, 2024 by Ajith c s
Make My Trip - Mental and financial bearing due to the MMT mismanagement Closed
Background of the incident: We had booked our honeymoon trip to Seychelles through Make My Trip (MMT) from **th Dec’** to **th Dec’**. However, the experience was marred by certain experiences which had mental and financial bearing on...
Mar 04, 2024 by Saurabh Sinha
Make My Trip - BUS CANCELED NOT PROVIDED AC COACH Closed
My BOOKING ID NU*************** REFFERENCE PNR **QEXR*D is this I Booked * seat in AC coch Kalpana travels bus through make my trip from kanpur to jaipur Kalpana travels not provided ac coach providing me non ac coch and not giving me refund...
Feb 18, 2024 by Rajendra Agrahari
Make My Trip - Booking of double ticket in same train and cut double amount Closed
I booked an ticket of rajdhani from Delhi jammu by providing OTP for once they cut double amount and booked double ticket in same ticket when I try to contact them there coustomer care executive make another level scam after he listen my grieva...
Jan 30, 2024 by Deepak sharma