How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
PNR: ********** Train Name: DNR SBC SPL - ***** Booking ID: TK********a** Travel date: ** Apr **:** from Danapur(DNR) to ** Apr **:** KSR BENGALURU (SBC). Resason for cancellation: Chart is prepared, your ticket is waitlisted & cancelled au...
May 10, 2021 by Gaurav Kumar
We had booked * tickets CHENNAI - VARANASI - CHENNAI on **.**.**** / **.**.****. Most of us are senior citizens and we had planned to fulfil our religious duties to our forefathers and to pray in Kashi Vishwanath, Mata Annapoornai, Shankata...
May 10, 2021 by S THYAGARAJAN
Refund not received yet for booking Id NL************* I paid *,**,*** rupees to MakeMyTrip on Feb **, ****, and was supposed to get a refund of **,*** rupees back from MakeMyTrip in around **days. Four months is about to come from the date o...
May 09, 2021 by Ashish Singla
I tried to book a flight ticket from travolook.in on *rd April **** and amount Rs.****/- also got debited in my credit card a few minutes later a customer care executive called me from travolook and she told me my tickets not booked due to fare...
May 07, 2021 by ANOOP NARAYANAN KOMALAM
I wrongly entered all my details for passport in passport.india.org as i had the urgency to get the passport and when i was about to pay the amount , i realized it is some private site . when i tried to cancel the payment , i could not cancel a...
May 06, 2021 by Nibedita
I had booked tickets for BOM-LKO-BOM roundtrip departing mumbai **/**/**** and return trip on **/**/****, but due to current pandemic, I had to cancel the ticket. Further it should be noted that the flight was booked through GO Air and the comp...
May 06, 2021 by Prashant Malvaniya
Booked airasia flight for travel from Mumbai to Delhi for five passengers travel date **th April - since flight was canceled the ticket refund was provided by the airline on *rd April itself and the same was conveyed to me via mail - I have bee...
May 05, 2021 by Arun Batra
I booked bus service from Kadiri (A.P) to Bangalore in abhibus bus partner Indu-travels on Saturday ** Apr **** with boarding time **:**. However the Bus never came to the Location which I chose and I had to wait for whole night to take another...
May 04, 2021 by B shekhar Reddy
Cab was booked from bangalore airport to Mysore(***+ km) . Amazon pay was selected as payment option. Trip started and after ** kms driver said that he wants cash to fill fuel. I was unable to change the payment option on the app. Driver ended ...
May 03, 2021 by Abhishek Gandhi
I booked flight to goa for * people for **k on March *,but due some technical it was booked for wrong date. So asked for refund from them and it has been * month I haven't received refund. They are providing me with mail that wait for this many...
May 03, 2021 by Hardeep
IRCTC Transation ID: **********,dt:*-*-****,Goair PNR no: Y*PN*M, we got a email from Goair dated on: **-*-**** the refund of Rs **,*** has been done, Credit note no: **********Y*PN*M,dt: **-*-****,So for we didn't get the refund amount to ou...
May 01, 2021 by MANJUNATHA V
I have booked a ticket for * persons from Rajkot to Mumbai in Spice jet through happyeasygo.But the flight was cancelled by spicejet due to operational reasons and they made the refund to happyeasygo.But this agency not yet made the refund to m...
Apr 30, 2021 by Jothikumar Muthuru
I booked honeymoon package for june ****, the trip got cancelled due to coronavirus pandemic. I tried uncountable times to contact them, but it was no use. Finally in April **** i was able to contact them. They said malindoair is not refunding...
Apr 28, 2021 by vivek kumar
On **/**/****, I was booked holiday package in Aryan dream holidays for * days kuala lumpur + * night bali total * days / *-night, but due to Covid-** pandemic the flight was cancelled by airline and Entire holiday package canceled, between lo...
Apr 27, 2021 by Jay Trivedi
Airline cancelled ticket booked by me for which they agreed to pay an amount of **** inr. The flight was booked through easemytrip and they only refunded me **** inr. After repeated calls and emails to them they are still not refunding the rem...
Apr 26, 2021 by Rajeev Kumar
I'm travel agent, booked hotel for my client for date **th april to **th april **, when my client reached hotel, the hotelier said they didn't got any information about the booking from make my trip, i tried calling on partner support number an...
Apr 25, 2021 by Hasan abbas
I was been invited for a ** min session where they were forcing to take holiday packages worth lakh rs. When we denied they asked us took take pay ***** rs and take a holiday package of * days * nights. Which was valid for * years. They told i...
Apr 24, 2021 by Prathamesh mahendra waghmare
Yesterday I was booking ticket from yatra.com and due to some technical error my amount got deducted but the ticket was not booked, then i tried contacting the customer care of yatra but i was unable to connect with them i also emailed them reg...
Apr 24, 2021 by Moazzam anwer
Booked a flight ticket from Bhopal to Mumbai on **th March, ****, only to be informed within ** mins that the ticket cancelled by airline. Was promised my refund within **-** working days. When inquiring after this duration, was informed that I...
Apr 24, 2021 by Siddharth Pandalai
I booked a cab for my parents because my brother waiting in Deep Chandu Hospital in ashok vihar to get the medicine for my parents. at hospital doctor said please call your parents so i can see them and provide medicine according to it. so i bo...
Apr 23, 2021 by Shree Ram Arora
Sir i had booked flight through yatra.com in air asia for * may **** from new delhi to ranchi with PNR No. PUQE*V but i had cancelled the flight due to rise in covid cases in ranchi. Air asia had cancelled the ticket with ***% refund. I had con...
May 11, 2021 by Arpana singh bais
This is to Yatra Reference number YT********. The tickets were cancelled and the airlines had already initiated the full refund from their end and have also communicated to yatra to process my refund on priority. But I have not received any res...
May 11, 2021 by Ananya Das
I am applying for a consumer court complaint against Yatra for below issue There is no response back (only when Yatra see it required else ignore mail response or no call back, or option to raise query. Even in this portal despite raising i...
May 10, 2021 by Arihant Kasliwal
I took an Ola Cab from New Delhi Railway station to Gurgaon yesterday at **:** PM. The expected fare was Rs. *** but the driver charged me *** more, that is, Rs. ***. I was travelling alone hence fearing my security I did not argue or fight a...
May 03, 2021 by Aishwarya Singh
I have rescheduled my flight against which Airlines has refunded my partial amount which yatra is not initiating. Beginning they have sent me an email where they have informed me that they are going to initiate my refund, however, its going to ...
May 01, 2021 by Rohima khatoon
Yatra.Com Has Not Refunded The Flight (*st may **** flight) Cancellation Done On **th April ****. After Few Days I Sent An Email To Yatra.Com. That The Refund Has Not Still Been Done To Account So They Sent An Email Link Saying That I Have T...
May 01, 2021 by Mohan C Gurung
On tennride I booked a cab and payed advance of *** for booking confirmation. The owner Bhuvanesh even sent me car number and driver's number as confirmation, next thing in the morning driver number switch off and the Owner bhuvanesh doesn't l...
Apr 29, 2021 by Anurag gajula
Dear Sir, I booked upgraded holiday package to goa for * nights after consultation with MMT and cancelled Andaman package of * nights at condition that i will get full refund. MMT initiated refund * months back but didn't refunded me till now....
Apr 25, 2021 by Vaibhav verma
I tried to book a bus ticket from yatra.com but due to some technical issue my amount got deducted but the ticket was not booked and i am unable to reach the customer care of yatra please help me to resolve this issue...
Apr 23, 2021 by Moazzam anwer
My bus Departure time is Today At **:**PM from Ahmedabad to Junagadh. My bus was cancelled by the operator and .I have requested for refund through email. However, I haven't received any response yet and also Refund Amount.Still There is no re...
Apr 21, 2021 by Milan Gondaliya
Flight booking made on ** Dec****. The booking got cancelled from agency side quoting change of flight charges. Assured refund within ** says. amount Not refunded till date....
Apr 09, 2021 by Rai
I booked flight ticket by travolook, my money was cut but ticket not booked, I got a call from travolook that we will refund your money, but I did not get it . Reference no. Is REF*********...
Apr 08, 2021 by Ankur Manav
I have been tried to book. My ticket on ixigo irctc by the process I have paid money to ixigo but the money doesn't sent to irctc and tickets have not booked.Even the money is not refunded to me...
Apr 08, 2021 by Rajkumar
I had an Airasia flight on **th of May ,**** from Pune to Kolkata which got cancelled due to covid. PNR -D*U*JJ. Booking agent- Happyeasygo Order ID ****************** I raised a refund request on **th September but has not got the refund y...
Apr 08, 2021 by Aditya
I booked my flight ticket on * Dec ****, and they cancelled my ticket and told me the amount will be refunded in **working day but still i am waiting for my refund and now they did not responded properly....
Apr 05, 2021 by Vivek Singh
I booked my ticket to dubai through MMT and My Flydubai flight was cancelled on *th feb **** and the Flydubai has refunded my amount to MMT on the same day itself(*feb**). However, there is no mode i can contact MMT and through customer care nu...
Apr 02, 2021 by Dilip Naidu
I booked a resort (The royalle assagao Resort Goa) through the site agoda.com on ** st March **** . I selected book now pay later option . The amount was deducted from the account and not recieved any confirmation mail for it....
Apr 01, 2021 by Vishnu Prasad K V
I have booked a flight ticket on ** th March ****. Reference number REF********* Within few minutes I got call that airline has raised the price . And my ticket is cancelled . And they will refund my amount . After several follow ups they are...
Apr 01, 2021 by Neha mishra
Below are my flight details that I was about to travel in last July. Those got cancelled by Air India and they said they have given FULL REFUND. Stil ease my trip is not giving me back my full money. EMT Tickets : EMT******** EMT******** E...
Mar 31, 2021 by Sanket Shah
Note: I have all the conversation details with me (both via telephonic and email) Issue: Few days back, I wanted to reschedule my airindia ticket (E-ticket Number: *************) which I had booked via Ease My Trip during lockdown time (Book...
Mar 31, 2021 by Geetanjali
How to file a complaint against Company?