How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
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sir i have booked MYTT Beach Hotel Pattaya through Agoda for * days i.e **.**.**** to .*.**.**** in the name of Gurinder Singh Sethi and Mrs. Vinder Kaur Sethi. I need confirmation of hotel booking on coloured letter head of the Hotel. Bookin...
Sep 29, 2022 by GURINDER SINGH SETHI
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Sep 26, 2022 by Pursottam Raj
Have booked the hotel Holiday Inn NEw Delhi International Airport from **th Sep to **th Sep for * adults through travel portal cleartrip. While I made the booking for * adults and paid extra for it as well but the booking voucher sent by cleart...
Sep 26, 2022 by Shrey Krishna
I had booked a ticket amounting to Rs **** on Travolook website on ** July ****. Just minutes after the amount was paid and booking was done, I got a message stating the booking is cancelled from the website's end. After that, I've been continu...
Sep 25, 2022 by Anirudh Bhat
Due to Ola's system issue, I had to pay twice for a single ride that i had taken. When I raised a complaint for the refund of the double payment, Ola support replies by stating that since ride was taken more than a month back, they will not be ...
Sep 25, 2022 by Dhaval Shah
I booked an online Air Ticket with Travolook on June **th and they canceled it from their end. I was waiting for my refund but customer support kept replying it would come in the next *-** days. After that my credit card got blocked now I want ...
Sep 21, 2022 by Pradeep Bhausaheb Chaudhari
Train no : ***** Okha - Shalimar reached destination after ** hrs delay. No proper announcement at boarding station rourkela and train diversion as well....
Sep 21, 2022 by Karthick S M
I had booked flight ticket on **/**/**** on travolook but after payment they cancel my ticket and they telling me it will refund to you. but still not refunded to me. always their two statement, one of we have done processed and second money is...
Sep 19, 2022 by Jitendrakumar Patel
I am regularly travelling using metro in Hyderabad,I have filed a criminal case pending against one rapist Nishanth in Manoranjan complex court just under Gandhi Bhavan Metro station and I attended hearing on **/**/****.I booked my ticket throu...
Sep 16, 2022 by Vidhya g
I booked * rooms in Hotel Sayaji Pune via Cleartrip and HDFC smartbuy on **th September and for **th sep to ** september. Due to bad climate I failed to travel and not checked in hotel. At the time of booking they never told that this is non re...
Sep 14, 2022 by Anand Tewari
I went to Goa with my wife, some of Royal Club International Sales representative try to pitch me for there marketing scheme by giving us free offer if we listen to there business plan. They said in there whole conversation that they are tie u...
Sep 12, 2022 by Aman
On **th May ****, we had a call with Hamsafartrip, a travel company, to book a trip from **th May to for south hills ** days. As per the call and emails, the company asked me to pay Rs ****/- in advance. So, I made an advance payment of ****+**...
Sep 10, 2022 by Sayali Kishor Patil
My money is deducted, booking is cancelled but I did not receive any refund of *** rs. when contacting the company, the agent just put the call on hold and later disconnect. It has been ** days since they are delaying the refund. booking id; RW...
Sep 09, 2022 by Parimal Korde
We booked a home stay at Narkanda through MakeMyTrip, fore which we paid in advance for * nights stay + three meals every day a total of Rs, **,***/- . When we reached the home stay we realised that it was drastically different than what the p...
Sep 08, 2022 by Ramnique Singh
I booked ** tickets of an AC bus on Amazon on August **, **** to travel to Roorkee from Jaipur on August **, ****. The bus was to be provided by Kalpana Travels Jaipur and booking partner was Red Bus. The scheduled time was *.** PM on August *...
Sep 06, 2022 by Anil Sharma
N Reference To Booking ID: ******* I Have Planned A *d/*n Trip To Port Blair-Havelock-Neil Island (Accommodation And Local Transfer Etc As In Quote) Through TravalTriagle And Partner YOUR DREAM JOURNEY (Http://Www.Yourdreamjourney.In/) From A...
Sep 06, 2022 by Akanksha Dwivedi
Pnr ********** I received sms from irctc saying ***** is late by * hrs. Since i had important meeting (death ceremony), i had to book another ticket and cancel Pnr **********. I went to redbus and redbus showed estimation of *** as refund, so i...
Sep 01, 2022 by R Sarala
I booked my ticket from yatra and the money got deducted as well. The transaction was via gpay. But i didn’t receive the confirmation or the ticket ...
Oct 04, 2022 by Esha jaiswal
I had booked my Tickets for a International destination with Yatra for me and my collegue,immediately after booking i realised that the sur name of my co passenger was wrongly entered and i got in touch with yatra customer care for rectificatio...
Oct 03, 2022 by Sharath Acharya
Maine yatra.com k app se ek ticket book kra tha usko maine **th ko cancel krdiya uska refund mujhe abhi tk nhi mila hai maine *-* baar mail kra uska respond nhi kr rhe hai satisfactory bsss yeh keh rhe hai k koi technical glitch hai or bank del...
Oct 02, 2022 by Sahid azmi
I have booked a flight ticket with yatra , PNR :*CC**V, air India flight, flight orgin from portblair to Visakhapatnam on **-NoV- ****, Airlines has been rescheduled the flight and send me the details , i did not accept the ticket and cancel...
Oct 01, 2022 by Srinu Gopilli
My ticket is not booked. payment debited from my account. status is still pending. and yatra customer care not responding. Booked On: ** Sep'** | Booking Ref No. ************* ...
Oct 01, 2022 by Sahir
Rail ticket booking not confirmed/ cancelled but money debited in advance. Need refund of my money. Yatra Reference number *************....
Oct 01, 2022 by Ranjeeth Kumar
I cancelled booking but refund not offered, i cancelled just *days after the initial payment of **% they are fortified total amount.kindly suggest and do the needful ...
Sep 27, 2022 by Raj Kumar
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Sep 23, 2022 by Akshatha Kumar
I booked the cab ride from new delhi to kedarnath from Yatra, they demanded i pay **% of the total as advance. But, even after the deduction, they haven't confirmed the booking. It's ridiculous that even after so many complaints about the sa...
Sep 21, 2022 by Dhaivya buch
I booked a hotel room in palani on **/**/**. Booking was denied by the hotel saying they are not in tie up with yatra. Refund has been processed by yatra, but it has been more than ** days, still the money is not credited in my account.....
Sep 21, 2022 by ANJALI S PAI
Hi Team, Its been *weeks i had booked my flight tickets from Bangalore to raipur, unfortunately due to technical issue from yatra **** rs amount got deducted from my bank account and ticket has been been created. There is mail chain going ...
Sep 19, 2022 by Kirti suhaney
I was booking a tickets on yatra.com on ** of August ****,tickets and the payment got deducted for **,***/- out of which **,***/-by zest money and ****/- by my gpay and received a message by yatra that there was technical error my payment got d...
Sep 17, 2022 by Tripti singh
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Sep 17, 2022 by Kushagra Agrawal
I booked my tickets on yatra in shimjivi express on above given date for those tickets I pay ₹****.** but my tickets canceled by your company n my deducted amount can’t reflect in my account as I pay my fare by upi so I want my amount back ...
Sep 16, 2022 by Sona singh
Hi Team, I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons. Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge. Aft...
Sep 08, 2022 by Md Merajuddin
I booked my air tickets from Lucknow to Chandigarh and back on */*/** at around **..** hrs for */**/** and made the UPI payment thru G Pay. However I dis not receive the tickets in my given e mail ID or on the whatapp. I am trying to contact th...
Sep 02, 2022 by PAVAN KUMAR BANGA
Hello Yatra Team, This is to keep you apprised that I just booked my ticket from DEL to IXR. My money got debited from my account but my ticket didn’t get confirmed. Please find attached the money receipt for your reference. Kindly ret...
Aug 31, 2022 by Riya Srivastava
Yatra is saying they refund my flight cancelled amount to my account but I dont see anything in my account. my id firstname.lastname@example.org Yatra booking number: *************...
Aug 30, 2022 by Ripunjoy Sarkar
I am yet to receive refund from 'Make my Trip' for the booking made for my family travels to Thailand, ****. Due to Covid -** Pandemic situation, the flight i.e. Thai Airways cancelled their flight and I am yet to receive refund from Make my Tr...
Aug 29, 2022 by Atul Chharia
Booked a room for * nights in Holiday inn express Pimpri Pune(**-**th August) using my Amex card with booking ID EMT*********.. stating error in payment after * hrs. Then pressing on the link provided i booked again with Kotak card and a new bo...
Aug 27, 2022 by Aditya Sharma
How to file a complaint against Company?