Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
I reached on time but didnt allow me to board the flight (Air India Express) Open
I had a flight on ** April from Bangalore to Ayodhya(FZ*BJV) at *:** am. I had already done web check-in and had the boarding pass with me.I reached the airport luggage check in at *:** am but staff told me to go that counter and wasted my time...
Apr 19, 2024 by Shoaib Ahmad
Unresolved Hotel Situation During My Stay (Make My Trip) Open
am writing to express my deep disappointment and frustration regarding the unsatisfactory accommodation provided during my recent trip booked through Make My Trip. As per my reservation, I was expecting a comfortable stay at the hotel menti...
Apr 15, 2024 by SAGAR CHOKHALIYA
No Proper communication made for Flight schedule getting preponed (Cleartrip) Open
I had booked onwards and return trip to United Kingdom through cleartrip. Onwards trip was booked through HDFC smartbuy and cleartrip of Qatar Airways via Doha. I booked tickets on **st Feb. For *th of April now on the day of flight I went to A...
Apr 14, 2024 by Ankit Varia
Discount coupon not applied at the time of payment (Clear Trip) Open
I have booked a flight ticket from Bangalore to Ayodhya (Trip Id ************) from clear trip application. In the application there was discount offer of Rs **** using SBIEMI coupon code. The cost of total ticket was Rs *****, I applied the co...
Apr 13, 2024 by Shoaib Ahmad
Cancellation of Membership due to Fraud (Rangers Club Noida) Open
Hi, We were getting multiple calls from rangers club ( www.rangersclub.in - travel company) to come to logix mall noida as they will be giving us some vouchers. After multiple denials we agreed to go there and discuss about what they are off...
Apr 11, 2024 by Shalin Garg
Against booked fab hotel through agodq (Agoda fab goa) Open
When i booked i mentioned all details n also paid full amount but when i visit here in fab hotel in goa at that time the room which shown in image ( as it shown * king bed n * queen bed ) its not there in hotel and second i booked for * adults...
Apr 10, 2024 by Maya jaiswal
Doves Vacation Refund not received (Doves Vacations) Open
My name is Anil Pashine. I was invited for a seminar which was held in Gondia(Maharashtra) by a company named “Doves vacation” having its registered office at Mumbai. Upon attending the seminar, which looked promising, the company sold its ...
Apr 10, 2024 by Anil Pashine
Refund (Booking.com) Open
I booked the hotel through OYO on **th feb ****. then I cancelled the room due to location mismatch. for my booking I had a free cancellation. but it's been a ** days still I didn't received a repayment. they are just dragging the days. when e...
Apr 10, 2024 by Gopalakrishnan
Entry denied at oyo rooms booked via makemytrip (Make my trip) Open
Room was booked in the oyo hotel thru MakeMyTrip At the reception they denied Checkin On taking to the make my trip they did not bother to help us . I want the refund of my money ...
Apr 09, 2024 by Harpreet Ruprai
Royal Moonlight Resorts Membership Fraud (Royal Moonlight Resorts) Open
We were lied to at the parking lot of Sunil Wax Museum, Lonavala saying Fern is hosting an anniversary party and we are getting a free lucky gift. On arriving at the Fern Hotel, the sales team of Royal Moonlight Resorts sitting in a conferen...
Apr 05, 2024 by Kamran Ahmed Ansari
Refund from OYO (Oyo) Open
I booked hotel room in Thirumala, Andra Pradesh.Thro OYO for * days paid Rs ****. Booking details (ID: XPA*****) REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON****. I checked in on ** th...
Apr 01, 2024 by Saravanan
Not rescheduling air ticket (Ease My Trip Easy Trip Planners Pvt Ltd ) Open
I had booked air ticket from Tokyo to New Delhi for May **** using EaseMyTrip travel agency. The airline book was Japal Airlines(JL**). Ticket cost me around **,*** INR. Due to unforseen circumstances I had to postpone my travel date . So I req...
Apr 01, 2024 by Pankaj Kumar
Fraud done by Royals moonlight Resort (Royals Moonlight Resort B135 Second Floor Sector 2 Delhi Ncr Noida ) Open
Commitments made by the sales executive of Royals Moonlight Resort in Goa on November **, **** (when we inrolled), were contradicted by their backend team. As a result, we requested a refund on December *, ****, within the seven-day window stip...
Mar 28, 2024 by saket suman
Fake tour operator (Limewood Hospitality Holidays tour Operator) Open
I bought membership from this company on **/**/**** and when I planed to book my vacations they did not respond either by mail (email id is wrong) nor they respond by calls. they all came to cheat us collectively we are common man who manage v...
Mar 27, 2024 by RAJESH TIWARI
Booking cancelled but advance amount paid for reservation wasn t refunded (Seasons SuitesHBR Hotel ) Open
This hotel in Bengaluru has a very unfair booking cancellation policy. On March *, ****, the property owner asked me to pay *** rupees in advance just to reserve one cottage-style room for a *-night stay at their hotel. I agreed to that and so,...
Mar 27, 2024 by Pathuri Anurag Reddy
Complaint against MakeMyTrip MMT for Misinformation and Lack of Accountability (Make my trip) Open
I am writing to lodge a formal complaint against MakeMyTrip (MMT) regarding the misrepresentation of services and negligence displayed by their team, which has resulted in significant mental and financial distress for me. On *rd Jan ****, I ...
Mar 27, 2024 by Nikita Singh
Club Mahindra s Service Deficiencies (Club Mahindra Holidays Red Membership ) Open
I am a Red Studio Club Mahindra member (ID *******) since **** and want to Escalate Due to Club Mahindra's Service Deficiencies *. Club Mahindra's service lapses have greatly impacted the experiences of honest and regular paying members. The...
Mar 25, 2024 by MAMTA DINESH PRABHU
DIRTY UNHYGIENIC ROOMS (Oyo) Open
I had a recent booking and i wanted to file a complaint about it. Booking id- DIV*****. The room we received was absolutely dirty, the sheets were not cleaned, AC wasn't working and the washroom had leakage. On top of that the receptionist fals...
Mar 23, 2024 by Ashray
Request for Immediate Refund of TAG Vacation Club Membership Fee Member ID (TAG Vacation India Limited) Open
We were reached out by Harsh Malhotra on (** Feb. ****) for free *star *star hotel stay vouchers and this promotional event held by tag vacation club at (hotel Radisson blu Pashchim Vihar) there we met Suraj Tiwari he told us about tag membersh...
Mar 19, 2024 by Rimpy sharma
Membership scam (Royal Club International) Open
Complaint against Royal Moonlight Resort I visited Goa in second week of January **** with my friend . On **th Jan **** their representative met us at Baga and offered us a lucky draw coupon saying that Hotel Park is running anniversary offer f...
Mar 17, 2024 by Navneet Rajput
Refund not issued (easemy trip) Closed
My payment details include a Basic Fare of ₹****.**, Taxes amounting to ₹****.**, K* charges of ₹***.**, Reschedule Charges at ₹*.**, Cancellation Insurance Charges totaling ₹***.**, and a Discount of ₹() ***.**, resulting in a To...
Apr 13, 2024 by Tadem Sai Pavan
Amount not refunded to bank (Yatra Com) Closed
Following up for my refund request from wallet to bank since last ** days, initially they said account wrong. Now they stopped responding Compliant number on yatra Name Avinash ya:******** reference no. *************...
Apr 06, 2024 by Avinash Kumar keshri
Ixigo money missed (ixigo app) Closed
I had carried ixigo money INR **** till June *rd ****, but without my knowledge on June *th **** its appears transfer intiated for ****, which i have no clue in it. I need my money back to my ixigo account. ...
Mar 29, 2024 by SANKARGANESH
Refund not given yet (Clearttrip Pvt Ltd) Closed
on *th March I called Cleartrip to reschedule my Mumbai-Delhi air-ticket. They asked me to make * payments because flight cost was revising very fast. I made * additional payments - Rs. **** and Rs. **** because the Cleartrip agent said ticket ...
Mar 26, 2024 by Nupur V. Desai
Cancellation refund not received (Ease my trip) Closed
Cancelled flight tickets, did not receive refund. ...
Mar 26, 2024 by Mukund Agrawal
Formal Complaint Regarding Unacceptable Conditions at The Getaway Property (Make my trip) Closed
Dear MakeMyTrip Customer Service, I am writing to you today to formally lodge a complaint regarding the appalling conditions experienced during my recent stay at 'The Getaway', a property hosted by Sagar through your platform. My booking ref...
Mar 23, 2024 by Shrey Krishna
Refund not done (Yatra) Closed
My refund for my flight from Bangalore - Srinagar - Bangalore was cancelled and a refund of Rs.*****.** was to be processed from their end. While they have mentioned that they have processed the refund, the money has not been credited at all to...
Mar 05, 2024 by Varun C Prasad
Refund not credited by zoomcar (ZoomCar) Closed
rs **** not refunded and not credited in my simpl account since **th Feb. Zoomcar is ignoring as always...
Feb 24, 2024 by Abhijit Pal
Misguiding for Refunds and scamming (Yatra) Closed
Hi, I had booked flights from yatra.com from Mumbai to Male and return for * passengers. I cancelled mumbai to male on medical grounds and rescheduled the return flight. Spoke to Indigo for medical exceptions and they refunded full amount for ...
Feb 22, 2024 by Jaykumar Damania
Money deducted but booking not recorded successful on yatra com (Yatra.com) Closed
I booked a domestic flight and made the payment, but after the money was deducted the booking was not confirmed. Well keep having the ticket not confirmed aside it was not even recorded ...
Feb 15, 2024 by Mohd Ali
Refund not receive from yatra app (Yatra app) Closed
I have booked bus ticket last month after that on the date of journey **th Jan I know that my bus ticket cancelled by bus operator... after that i have sent mail to yatra to refund my amount but still now I didn't received any amount from there...
Feb 12, 2024 by Manish kumar
Not got my refund (Yatra.com) Closed
I have cancelled my ticket and asked for yatra ecash wallet. But when I got my ecash wallet and tried to book again it got deducted again and the other case is my another ticket got cancelled by airline and the airline is saying that they have ...
Feb 10, 2024 by Atulya Milind
Denied refund by hotel (Maadathil Cottages) Closed
I am hereby sharing down the sequence of events that can help summarize the traumatic and frustrating experience that i had to go through, and would request you to take necessary actions thereafter. *. I had reached out to Mr Aslam, via your...
Feb 09, 2024 by Abhishek Roy
Payment done but booking nothing (Yatra) Closed
I was booking train ticket through Yatra app and payment was completed but ticket was not booked. Want my money? ...
Feb 09, 2024 by Kamlesh Patel
Flight refund not initiated (Yatra.com) Closed
My flight was cancelled by indigo airlines itself and after that they initiated my refund on the booking agency yatra.com . And when i claimed yatra for my refund they just notified me that no refund has been initiated by the airline. Very ter...
Feb 07, 2024 by Darshana Thakuria
Complaint about refund (Yatra.com) Closed
My flight got cancelled I booked through yatra. Com Booking reference no is ************* Delaiying in resolving case Regards Deepak israni ...
Feb 02, 2024 by Deepak israni
OYO room not as per expectation given basement room (Oyo) Closed
I had booked an OYO room through GOIBIBO for Hotel Shiva's valley oyo townhouse , Metgutad,Mahabaleshwar from Jan **th to Jan **th by looking at their room photos. When I reached the hotel, I was rudely informed by the hotel manager Mr.Abhish...
Jan 28, 2024 by Mahesh Kalyanasundaram Iyer
Yatra com is defrauding its customers by taking bookings for a hotel which does not taken bookings f (Yatra.com) Closed
I have booked a hotel (Mandawa Kothi in Mandawa, Rajasthan) for two days stay (Check-in: **.**.**** and check out: **.**.****) through Yatra.com. After booking, i received message and mail regarding the confirmation of booking along with contac...
Jan 25, 2024 by Dileep Singh
REFUND NOT YET RECEIVED (Easemytrip) Closed
MY FLIGHT WAS CANCELLED BY INDIGO AIRLINE ON * JANURAY DUE TO WEATHER FORCAST FROM PANTNAGAR TO JAIPUR AND AIRLINES HAS CANCELLED MY TKT ON THE SAME DAY BUT EASEMYTRIP DIDNT GIVE ME MY REFUND EVEN AFTER SEVERAL CALLS AND EVERYTIME THEY ARE SAYI...
Jan 24, 2024 by VAIBHAV JAIN
0g2 8mh 8 6 (Airtel fastag) Closed
.G*> /*G* +>*MH ,& * &?/> /> *H *(@ &M*>*> **@ *B(> (*@ &@ > **@ *H M/K ,& ?/> /> *H * .AG ,*A$ *@ * **G*>(@ *A *H .AG * *G *G.G &G(> *!<> *H .G*> *G.G (*>( (*@ > *A *H *.K , *G *G.G *(> *!<> *H ,? .G*G ...
Jan 17, 2024 by Amit Verma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's