Oyo
- Not ready to cancel booking and give refund Closed
ROSHIN A RAHMAN filed this complaint against Oyo on Apr 19, 2022
I've booked a room at New Ascot Hotel, Kochi, Kerala, India on **th April ****, for * days, and paid an amount of ₹****. After checking in to the room, I found that the room was very unhygienic & non-sanitized, with full of dust and torn-off bedsheets, pillows, etc. I've informed it to the hotel management and they were not ready tk resolve the issue. Within ** minutes of check-in, I vacated the room. But the authorities were not ready to cancel the booking and to give a refund. When I contacted the customer care, there was a lot of delay, and they were unable to resolve the issue. So, I stayed in another hotel that night and contacted the hotel on **th to cancel the booking. After a number of calls, they have cancelled it and and amount of ₹*** has been credited to my account, against cancellation. So, I've lost ₹**** for the mistake from OYO/Hotel.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Oyo
Resolved
Frustrated? File a Complaint
MakeMyTrip
"I am very satisfied as I got an instant resolution from make my trip for my grievance."
Varun Kuzhikattil
Related Complaints
Oyo - Taken Extra charge Closed
I booked a hotel room in Rs **** by online method ( OYO ), but during check in, hotel's person demanding Rs **** extra charges excluding chargeable amount paid. When i called to given Reception Contact: +** ***** ***** this number for complaint...
Sep 05, 2023 by VISHAL KUMAR KASHYAP
Oyo - Hotel management asking extra money Closed
First, I made a reservation for a room through OYO, and the booking agent instructed me to pay online because there was a ** rupee discount available, so I did. When I arrived at the hotel to request a room, however, the front desk agent asked ...
Jul 31, 2023 by udhayakumar
Oyo - False booking on prepayment no assistance Closed
We booked a room through OYO rooms, paying advance amount, reached the hotel from city travelling **-**km, paying can bills of ****/-. The OYO services was not helpful, and left us in the condition. The travelling charges, waiting and harassing...
Jul 23, 2023 by Shraddha Bansal
Oyo - Refund issue Closed
We were facing some issues with Oyo room and want refund so we contacted to Oyo customer care nd they said don't worry u will get the refund if we provide the fraud details and we did give what ever proof they asked for nd they provided a link ...
Jul 16, 2023 by tania sarkar
Oyo - Refund Closed
I have paid amount for Booking an Hotel. But they denied my check in , so i have raised a refund request but it has been passed * months still i didnot recieved refund....
Jul 14, 2023 by Mallikarjuna Naidu
