- Fake watch delivered Closed
I purchased an Apple watch series * on *th Oct in big billion sale on Flipkart(Order Id: OD******************) by a Seller SuperComNet and it was delivered to me on *th Oct. But when I unboxed the packet no Apple watch was there. Instead of that, they packed a cheap quality fake street watch. Immediately I called customer care and raised a ticket (Return ID - ********************) and they assured me that I will get the return by **th October saying they cannot provide original watch as the seller had only * watch in the stock.
I kept my patience and waited for there response but to my disappointment, on **th October I got an unsatisfactory response which provides no solution to the harrassed customer. They marked my issue as resolved by cancelling my refund/return. Again on **th Oct I raised refund and mailed to firstname.lastname@example.org but after reassuring me that they will investigate the case and contact with me within ** hours , today on **th Oct they have again cancelled my return/refund request with no investigation and communication. As a customer, I was hoping that Flipkart will investigate and resolve my issue and will not just close the case abruptly without any consideration about the customer. But unfortunately, it didn't happen as I thought.
I am continuously trying to get support from Flipkart's customer care but I am not getting any resolution. It has been ** days since I have raised a complaint but they have just fooled me around by initiating and then cancelling refund request since then. With no help from Flipkart's customer care service, I am posted this on Flipkart's Facebook page and Twitter page.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thank you voxya team, my complaint has been listened to after posted at Voxya.com and they reverted to solve my issue. Thanks for this support Voxya team!"
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