Flipkart
- Fake watch delivered Closed
AMAN VERMA filed this complaint against Flipkart on Nov 02, 2019
I purchased an Apple watch series * on *th Oct in big billion sale on Flipkart(Order Id: OD******************) by a Seller SuperComNet and it was delivered to me on *th Oct. But when I unboxed the packet no Apple watch was there. Instead of that, they packed a cheap quality fake street watch. Immediately I called customer care and raised a ticket (Return ID - ********************) and they assured me that I will get the return by **th October saying they cannot provide original watch as the seller had only * watch in the stock.
I kept my patience and waited for there response but to my disappointment, on **th October I got an unsatisfactory response which provides no solution to the harrassed customer. They marked my issue as resolved by cancelling my refund/return. Again on **th Oct I raised refund and mailed to grievance.officer@flipkart.com but after reassuring me that they will investigate the case and contact with me within ** hours , today on **th Oct they have again cancelled my return/refund request with no investigation and communication. As a customer, I was hoping that Flipkart will investigate and resolve my issue and will not just close the case abruptly without any consideration about the customer. But unfortunately, it didn't happen as I thought.
I am continuously trying to get support from Flipkart's customer care but I am not getting any resolution. It has been ** days since I have raised a complaint but they have just fooled me around by initiating and then cancelling refund request since then. With no help from Flipkart's customer care service, I am posted this on Flipkart's Facebook page and Twitter page.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Flipkart
Resolved
Frustrated? File a Complaint
Clear Trip
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
Related Complaints
Flipkart - Refund not credited Closed
I've ordered the product worth rs. **** and cancelled while on the shipment itself still after a month also my amount is not refunded to my credit card account, complained several times to the customer care but they are least bothered about the...
Mar 17, 2023 by Chiranjeevi A
Flipkart - Return not approved yet for Refund Closed
From Flipkart, On ** Feb,I ordered an HP laptop eh****au but got delivered on ** Feb, a Refurbished Hp Laptop of another series eh****au. The laptop does not fall under warranty as I came to know from HP customer service. I requested for a re...
Mar 16, 2023 by Deva
Flipkart - Flipkart Compliant Closed
ordered Samsung S**+ green color *** GB from Flipkart on **th Feb, order id : OD******************. I received mobile on **th Feb'** morning. It has following issues : i) Change of seller without notification : When i had placed order, ...
Feb 27, 2023 by Anshu Jain
Flipkart - Returned a product refund not received yet Closed
I returned a watch I purchased off of the platform - Flipkart. It was returned in the stipulated return timeline. The product was of poor quality. The delivery person accepted the return and the watch is now in the custody of the Flipkart team....
Feb 26, 2023 by Sanju Gautam
Flipkart - REPLACEMENT OF PRODUCT OR REFUND OF AMOUNT Closed
OD******************...
Feb 26, 2023 by SURYA KUMAR