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Oyo
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Oyo?
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4. Get refund / replacement / damages from Oyo
But before filing a complaint, you should
a. Contact the customer support of Oyo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Oyo - Payment deducted but not showing Open
Payment of ****₹ made @*:** p.m to oyorooms for booking a hotel by calling at ***********(oyo customer care). They sent me Phonepe payment request i i accepted the payment... The amount got deducted from my account but is not showing in oyo ...
May 22, 2022 by Tariq Jawed
Oyo - Hotel Denying Giving a room Asking to make cash payment Open
I made payment Rs. ***.** Via UPI Agoda. When reached hotel, they are saying they are no more with any contract with agoda and OYO. So if I need a room I need to make cash payment. ...
May 21, 2022 by SHAKIR HUSSAIN CHOUDHURY
I was trying to book a room through oyo app. I tried to avail pay now option to pay the hotel right away through UPI. After payment through Google pay, I checked that my booking was not confirmed. But my money was deducted. Please resolv...
May 19, 2022 by Anita Kumawat
I was denied check in inspite of paying the full amount and confirming the booking online. They refused check in and do help in any way. ...
May 12, 2022 by Katherine Sneha
Oyo - Refund issue Open
I have booked a room on **.**.**** In hotel elite large via oyo app and online payment has been done (****) and we reached hotel,but hotel management informed us rooms are full. So we asked them for solutions.no proper update..so try near b...
May 08, 2022 by Sharma
Oyo - How do I get my refund money from OYO Open
I had booked a room through oyo application on **th April when I went to Lloyd residency ( oyo collection O***** Lloyd residency c-* kalkaji , near kalkaji police station, Nehru Place , Delhi)but they deny to give room which I have booked and h...
May 05, 2022 by Sarvesh kumar
Oyo - Hotel not Booked Closed
I made a payment through my Paytm but no booking is done against that payment. My UPI Ref. No. is ************...
May 03, 2022 by Sameer khan
Oyo - Not ready to cancel booking and give refund Closed
I've booked a room at New Ascot Hotel, Kochi, Kerala, India on **th April ****, for * days, and paid an amount of ₹****. After checking in to the room, I found that the room was very unhygienic & non-sanitized, with full of dust and torn-off ...
Apr 19, 2022 by ROSHIN A RAHMAN
Oyo - Oyo hotel room cancelled before checkout date Closed
I had my checkout from OYO Flagship ***** Elite Studio at **th April,**:** AM but hotel called my today itself around **:**PM(**th april) to vacate my room....
Apr 14, 2022 by Krishna Mohan Singh
Oyo - Booking amount not refunded Open
Hi, I was trying to book a room through oyo app. I tried to avail pay now option to pay the hotel right away through UPI.ie Gpay on *rd april **** Booking ID- LLUV**** After payment through Google pay, I checked that my booking was no...
Apr 12, 2022 by Geetha
Oyo - Booking cancelled without intimation and charged 100 of booking amount Closed
I was booking a lodge for my stay in bangalore on **/**/****-**/**/**** but the webiste at some point changed it to **-** april (todays date) and also allowed to book it (it’s night of ** april yet) and after i reviewed the mail i got to know...
Apr 11, 2022 by ashwin r
Oyo - Painful experience for accommodation at OYO hotels booked thru Agoda ID Open
Dear Sir I am writing this message to you after lot of pain and not gatting any solution to my problem. I booked one OYO room (O ***** Varathi) at Vellore from *th to *th of March **** through AGODA site ** days in advance. My booking ID wa...
Mar 29, 2022 by Snehasis Dhar
Oyo - Payment done but didn t received booking id Closed
Payment done but didn't received booking id...
Feb 24, 2022 by Manasa sk
Oyo - Constantly putting call on hold to deny refund Closed
So i checked in into this hotel from oyo. I had alrrady booked it via oyo. According to oyo policy **+ people are allowed to check in in any oyo hotel. But this hotel denied me check in even though i was **+. They basically said that they only ...
Jan 13, 2022 by Pradumn Agrawal
Oyo - Refund Issue Closed
I've booked a hotel on **th December **** in Goa and immediately cancelled the same on **st December ****. However, I haven't received any refund for the booking I've done. Please find below the booking and cancellation details: Booke...
Jan 11, 2022 by Vijay
Oyo - Service not peovided Closed
I made a booking LSN***** on Jan * worth ₹**** and made payment online as well. I was denied check in at the hotel cause I’d made payment already on oyo app. The property manager said to come directly to him and book with him and not on oyo...
Jan 05, 2022 by Siddarth Gopinath
Oyo - Hotel booking denied by hotel owner Open
Dear Sir/ Madam, This is to report an incident that occurred with us during our visit to Lonavala on **th December ****. All the details of the booking are attached below. We booked the hotel at OYO home ***** elegant luxurious stay on **rd...
Dec 13, 2021 by Sanika Rajendra Vishwasrao
Oyo - Hotel package is not actual as reflected on website Open
Dear Team, I would be high voltage shock when we see the property booked from Agoda via oyo channel linked hotels. Now since the booking done from Agoda we are helplesss and no is ready for support in terms of cancellation. Since the propert...
Dec 11, 2021 by Utkarsh Sharma
Oyo - Refund not sent Closed
I had a booking with OYO last month where they had no details of any requirements but upon reaching the hotel they refused entry due to lack of rtpcr report. Then I asked for a refund and they said it would come within ** days and it’s been o...
Nov 26, 2021 by Devansh
Oyo - Oyo showed checked in where as i didnt Open
Hi..... I booked the hotel City view where myself along with my kids, mother and sister were supposed to stay.... the rating and pictures were extremely misleading. The property was not appropriate for a family to stay. I cancelled the booking ...
Nov 23, 2021 by Pooja Verma
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Questions about Oyo
Ask questions about Oyo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Oyo?
093139 31393
What is Oyo office address?
Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka.
What is Oyo customer care email?
join@oyorooms.com
Where to find Oyo discount coupons?
Who is the Owner / CEO of Oyo?
Ritesh Agrawal
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