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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Oyo?
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a. Contact the customer support of Oyo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Oyo - OYO Room Not Allowed even when paid Open
I had booked OYO Townhouse OAK Armeria, Lucknow for the stay of **th May to **th May. I had booked the room ** days in advance and made the full payment already. One day prior to check-in on **th May, I had called the property owner and informe...
Mar 13, 2024 by Arjit Kumar
Oyo - Refund problem Open
Today morning iam booked a room in Oyo app and also payed for that.When I reach the hotel snm at wandoor correct address kodkka they said they are not tie-up with app members so if you need room you paid for that. then I send additional **** fo...
Mar 09, 2024 by Mohammed Ibrahim
Oyo - Cancel booking without refund the complete amount before 2 min to check in Open
I have booked * rooms in oyo flagship hotel ayansh residency (rishikesh)on * th march **** with complete payment of **** for *th of march ****. Just before * min from check in, they decline the booking without refund....
Mar 09, 2024 by Swati
Oyo - Rooms were uncleaned Closed
I have been alloted room with bed bugs. Upon complaint received another room with bad quality of equipment and geyser not workin at all. Need a refund for my sleepless night and unpleasant experience ...
Feb 23, 2024 by Chetan
Oyo - OYO room not as per expectation given basement room Closed
I had booked an OYO room through GOIBIBO for Hotel Shiva's valley oyo townhouse , Metgutad,Mahabaleshwar from Jan **th to Jan **th by looking at their room photos. When I reached the hotel, I was rudely informed by the hotel manager Mr.Abhish...
Jan 28, 2024 by Mahesh Kalyanasundaram Iyer
Oyo - Amount deducted without booking confirmation in OYO hotel Closed
I was trying to book a stay in dehradun from the date **th december **** to **th december ****. The amount came around Rs **** which i paid through phonepay having transaction ID (T**********************) at *:** AM on **th december ****. As th...
Jan 04, 2024 by Raj
Oyo - Hotel room high rate Closed
i came to bangalore due to work then i booked a room on rest site oyo it was *** rupees for two days but when i asked the hotel owner said there is a mistake and it is *** rupees per person for the day i am in agony please refund my money...
Jan 03, 2024 by Amardeep veerappan
Oyo - Checked out immediately after check in Open
I booked hotel poojith in Tripathi for * days ( Dec **- **) thro Oyo hotels. I checked at **** pm on ** . To my disappointment hotel rooms to shabby and full cockroach. I contacted Oyo demanded any room in different hotel or refund. Both where ...
Dec 31, 2023 by Saravanan
Oyo - Consumer Complaint against OYO for Open
I Nagaraju Katkam, booked OYO Room using registered mobile is ********** for myself on **/**/**** for one day stay from ** Dec **** **:** PM onwards till **:** AM ** Dec ****, also made full payment sum of ₹****/- including discount if I make...
Dec 29, 2023 by NAGARAJU B KATKAM
OYO Rooms not providing GST Invoice for which I am unable to claim my reimbursement. I checked in *th Dec **** till *th Dec ****. I tried to follow up with there customer care and they provide the contact no : ********** which in turn hang ...
Dec 28, 2023 by Nabin Pradhan
Oyo - Oyo App Service Recently Cancelled that hotel Open
I am Jayamurugan A from Chennai actually i booked room on **/**/**** in OYO ***** Jayanthi Mansion *, Thatha Muthiappan Street, Chennai, ****** and booking id is VV*Q**** actually problem in this hotel Oyo Service recently Cancelled that owne...
Dec 22, 2023 by JAYAMURUGAN A
Oyo - Money deducted but not booked Open
I have booked an Oyo today **th dec ,**** my booking ID is C******* I booked for **th to **th dec ..when I booked the ammount that was showing was *** /-and after I paid ...it says booking is on hold **** more to pay for confirmation... So I c...
Dec 16, 2023 by Pratik sarkar
Oyo - Payment nit acknowledged Open
I had booked a hotel room through OYO ( Flagship Hotel sun residency ). Not only did the payment did not get acknowledged, I was laughed at by the staff of the hotel. That was the last money I had in my bank account. I'll have to sleep on the ...
Dec 09, 2023 by Pratik Naidu
Oyo - Checkin denied at hotel Closed
Hello team Oyo This is to highlight a very highly disappointing experience faced today at Hotel Sai Plaza. I made a booking today from the Oyo app and right before reaching the property I made a payment of **** rs but very bluntly the proper...
Dec 05, 2023 by Simran Choithramani
Oyo - I did not receive refund even after it was allotted to me Open
I have a trail of emails where they assigned me a refund but I did not receive it in my bank account. I have been trying to contact since April 2023...
Nov 14, 2023 by Shrikrushna Balaji Palwe
Oyo - Refund not received Closed
I have cancelled booking under cancellation policy i have to receive ***% refund but i havent recieved single penny ...
Nov 13, 2023 by Subhash reddy
Oyo - Refund not initiated Open
Ticket ID: **********- Booking ID: KFST****- *th march **** to *th march **** I booked two classic AC rooms for my parents at Varanasi however, they provided non-ac AC rooms as the property does not have an AC facility. we spoke to the Oyo age...
Sep 10, 2023 by Subash Muramalla
Oyo - Taken Extra charge Closed
I booked a hotel room in Rs **** by online method ( OYO ), but during check in, hotel's person demanding Rs **** extra charges excluding chargeable amount paid. When i called to given Reception Contact: +** ***** ***** this number for complaint...
Sep 05, 2023 by VISHAL KUMAR KASHYAP
Oyo - Booked hotel closed Open
I travelled to greater noida on some office work on aug *,*,* so i booked a hotel from Oyo app and paid an amount of ****, when i reached by evening *pm there the hotel is not there and i asked nearby people they said there is no hotel with th...
Aug 13, 2023 by Nirmal Vignu
Oyo - Hotel management asking extra money Closed
First, I made a reservation for a room through OYO, and the booking agent instructed me to pay online because there was a ** rupee discount available, so I did. When I arrived at the hotel to request a room, however, the front desk agent asked ...
Jul 31, 2023 by udhayakumar
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Questions about Oyo
Ask questions about Oyo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Oyo?
093139 31393
What is Oyo office address?
Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka.
ORAVEL STAYS LIMITED
Ground Floor-001, MAURYANSH ELANZA,
SHYAMAL CROSS ROAD, NEAR PAREKH HOSPITAL, SATELITE, AHMEDABAD - 380015
Gujarat.
OYO Hotels and Homes Pvt. Ltd.
D-188, Sec 51,
Gautam Budh Nagar,
Noida, Uttar Pradesh - 201301
What is Oyo customer care email?
join@oyorooms.com
Where to find Oyo discount coupons?
Who is the Owner / CEO of Oyo?
Ritesh Agrawal
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