Make my trip - Wrongful denial of refund

Dear Sir / Ma'am,

I had requested a refund for my booking ID mentioned in the subject line on ** November ****, however, after * months when I called, I have just received a whatsapp message from MMT stating that refund is not applicable.

In this light, please note the following:

*. The flight was cancelled by me because departures from Johannesburg were closed at that time due to omicron variant. As a result, there was no question of being able to board the flight on *rd December ****.

MMT should not have been showing flights which were not possible to be boarded due to legal restrictions on your app.

*. Further,the ticket I received, no where states that the flight is not refundable.

*. Moreover, the flight was cancelled well in advance on **th November ****.

*. Finally I hope MMT understands INR ***,*** is no small amount which they are denying from refunding.

In this backdrop, MMT’s message stating that refund is not applicable is not all acceptable and wholly illegal.