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Agoda
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Agoda?
If you are not satisfied with Agoda, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Agoda and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Agoda
But before filing a complaint, you should
a. Contact the customer support of Agoda first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Agoda - Amount debited from account but transaction failed multiple times Open
I tried booking in Agoda and money was withdrawn twice but it showed transaction failed in agoda and so I didn't even get booking id. I am not able even contact them without booking id. Transaction ids:************, ************...
Dec 03, 2021 by Saraschandran K
Agoda - Money deductee but no booking Open
Booking did not happen and I tried two times. Both the times my hotel booking money got deducted but no booking. Now I just want refund for my deducted money as this has already been booked with a different site....
Dec 01, 2021 by Sarvajnya Tattu
Agoda - Excess claimed in credit card Open
We had done hotel booking in Indian ruppees for A hotel in India itself . Now Agoda has billed claimed from credit card in GBP as a result of which we have been levied issuer mark up assessment charges Rs ****.** plus gst on above ***.**. Th...
Nov 30, 2021 by Sunil sawla
Agoda - Amount deducted but no booking confirmation Open
Two bookings I was making there is no confirmation but money got deducted. I have to book again because it was getting sold out ...
Nov 29, 2021 by Saneesh Shaji
Agoda - Money loss Open
We entered a date but when we booked and saw the confirmation details the date was booked for the day which we booked stay...we were trying a lot to change dates but not allowing. And no refund for cancellation too....
Nov 29, 2021 by Roy Poulose
Agoda - Money deducted booking not done Open
I tried to make booking for Windflower resort Bangalore for *th Dec today. Amount got deducted from my card but booking not confirmed. Phone numbers given are not functioning and there is no way to contact them....
Nov 29, 2021 by Saurabh Srivastav
Agoda - Booking confirmation not provided to hotel Open
My booking shows confirmed on the app but the confirmation is not provided to the hotel from Agoda. Which is why the hotel is not giving me any rooms to stay despite my confirmed booking. Also, the customer support is not user friendly at all...
Nov 28, 2021 by Ayushi Pal
We booked accommodation for * days. But we had to check out the *nd day. We tried to contact Agoda, but they are not reachable, our owner also complained about the webiste. Won't use it in the future. It gave us so much headache. ...
Nov 28, 2021 by Rebeka Southorn
Agoda - Money got deducted but i didn t get hotel confirmation Open
Hi there good morning... Recently i tried to book a hotel from agoda app through my sbi debit card ....I didn't get any hotel confirmation but my money amount ****.** got deducted from my account and i have not received it back yet..... This co...
Nov 28, 2021 by Dharminder Kumar
Agoda - Money got deducted but hotel booking not confirmed Open
Hi there good morning.... On ** november i tried to book hotel for my travel..... I used sbi debit card to book my money amount **** rs got deducted and no booking confirmation.... This company doesn't have any customer care assistance... No co...
Nov 28, 2021 by Govind Singh
I booked hotel from agoda.com but haven’t received my booking confirmation even hotel didn’t receive any booking Payment **** deducted from my bank account My email is Victorialondonschool@gmail.com Phone : **********...
Nov 27, 2021 by Himanshu manchanda
Agoda - Booking not honored Open
Property had not honored the booking saying they had brocken up with AGODA * months back due to some commercial reasons. Needs refund of booking amount....
Nov 27, 2021 by Mukesh Kumar Gupta
Agoda - Room Booking Open
I made a booking prior arriving at the location. I also paid fully for my hotel booking. But post arrival the hotel authorities completely denied to give me my room because they don't take online payments. I've already paid once through my debi...
Nov 27, 2021 by Saurabh Dikshit
I made a transaction of Rs. ****.** for one hotel booking, and money got deducted but did not get confirmation booking. This happened on **th Nov **, **:**pm https://www.agoda.com/hotel-the-grace/hotel/rishikesh-in.html?finalPriceView=*&isSh...
Nov 26, 2021 by Brijesh Panchal
Agoda - Hotel booked but not allocated Open
Hello Sir, My booking was confirmed with booking id ********* for Gokuldham Banquet by paying ****.** through Google pay UPI ariesmatic*@okacis but while reaching to hotel, hotel has refuse to provide me room saying that Hotel is full and they ...
Nov 26, 2021 by Aalekh Parikh
Agoda - Refund not initiated Open
Hi I have donea hotel booking on **th of November ,the money got deducted from my credit card but not refunded and the booking didnt take place.there is no point of contact,email id or any number to connect to team,how do i get my refund back...
Nov 24, 2021 by Pooja Vyas
Agoda - Fraud Open
Hi, We have booked a hotel name “Midtown inn” Nashik for one night. We have already paid the amount and got the confirmation also but when we contact the hotel they were telling there is no booking on your name ,system is not showing the ...
Nov 23, 2021 by Deepika Hegde
Agoda - Refund of my money Open
Team My booking id is ********* I did a reservation for today and tomorrow which means * nights stay I did my reservation@country inn Panjim On the date of my checkin I got to know from hotels manager that my reservation is cancelled ...
Nov 22, 2021 by Sarthak Gulati
Agoda - Charges deducted but booking not completed Open
I have made the payment, but still processing on the website. No details are there on the website....
Nov 22, 2021 by Harpal Singh
Agoda - Hotel booking payment got debited but didn t got the booking Open
Hi, I had done hotel booking from agoda site. And the payment got deducted towards agoda. But somehow my booking is not confirmed. And I am not able to contact it's customer care.. please help on this ASAP....
Nov 21, 2021 by Varsha Jhunjhunwala
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