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Make My Trip
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Make My Trip?
If you are not satisfied with Make My Trip, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Make My Trip and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Make My Trip
But before filing a complaint, you should
a. Contact the customer support of Make My Trip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Make My Trip
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Social Network
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Make My Trip - Increasing package value after booking Open
We booked holiday package inclusive of Air Travel, hotel accommodations and intercity transport through private car. **% amount was alredy paid as a booking amount to MMT. Now after two months post booking we are being told that Airlines has ca...
Oct 02, 2024 by Ajinkya Gupte
Make My Trip - Refund Issue Closed
I booked a ticket in Make My Trip on Sep * for my upcomming travel ( Booking ID: NN*A*SRH*********** ). Today I got a information from the Airline that they cancelled the flight and reschedule it. Due to this I cancelled the flight booking and ...
Sep 06, 2024 by Karthika Raja
Make My Trip - TICKET CANCELLED WITHOUT CONCENT Closed
Passenger Junaid Khan cancelled his flight directly from Indigo by using split Pnr given to him from Indigo , And then he raised a refund for his name on MMT app for this booking by selecting only his name . (Booking id : NF*A*NO***********...
Sep 06, 2024 by Syed Mohd Askari
Make My Trip - Flight refund not fully given Closed
The flight was cancelled by the airlines and I received an official mail saying I will receive a full refund.However MMT has refunded me less by **** inspite of cancellation from airline side....
Aug 29, 2024 by Niranjana Nair
Make My Trip - Mental torture Open
We were four people (family), one was *-* year old kid and I booked one sleeper and a sharing seat from make my trip but at the time of boarding they told us that only two of you can travel and rest of the persons have to stay here only, and th...
Jul 20, 2024 by Sumit Kumar kanaujia
Make My Trip - Ignorance of the selling product Open
I booked a flight with Make my trip from Zagreb to Leh scheduled on **.**.****, Zagreb to Dubai with Flydubai, Dubai to Leh (via Delhi) with Air India. In Dubai it was suppossed to be self transfer. However, Makemytrip sold me a flight that ...
Jul 14, 2024 by Livija Novak
Make My Trip - About refund Open
I had tried to book a train ticket in make my trip i had completed the transaction and unfortunately the ticket was not booket yet the booking was failed but the amount of **** has not refunded they are telling that they have already initiated ...
Jun 25, 2024 by Siva deep
Make My Trip - My trip refund is not recieved yet Closed
I booked bus from amritsar to rohtak on **th june of rupees **** later on same day i cancelled it ..the condition was to give refund of *** but i did not received yet...
Jun 23, 2024 by Kiran
Make My Trip - HOTEL DENYING CHECKIN Open
I booked a homestay in Darjeeling in the month of April-** through MakeMyTrip website. But the booked hotel named Sleeping Buddha (Situated at North Point Darjeeling) on dated **/**/**** has allotted to other customer. So, I complained to MakeM...
Jun 08, 2024 by SUNIL KUMAR MISHRA
Make My Trip - Refund not credited to bank account Closed
I had train journey cancelled, and MMT returned money in their wallet after so long and when i tried to transfer money into my bank account, it showed an error and money didn’t show up in my bank account. It’s been more than ** days....
May 26, 2024 by Shivam monga
Below are the detailed reasons for my complaint: Inability to Provide a Separate Breakdown for My *-Year-Old Child: Despite multiple requests, MMT failed to provide a detailed breakdown of charges for my *-year-old child. Official communicat...
May 25, 2024 by ANKITA AISHWARYA AGRAWAL
Make My Trip - Refund not given for cancelled bus ticket Open
I booked a bus ticket from make my trip for a trip from Bangalore to cochin on **th april ****.But some days before before the trip the bus operator informed me that the trip is cancelled and they have informed make my trip to cancel it from th...
May 12, 2024 by Anil Kumar P R
Make My Trip - Unresolved Hotel Situation During My Stay Open
am writing to express my deep disappointment and frustration regarding the unsatisfactory accommodation provided during my recent trip booked through Make My Trip. As per my reservation, I was expecting a comfortable stay at the hotel menti...
Apr 15, 2024 by SAGAR CHOKHALIYA
Make My Trip - Wrong information on package Closed
I had asked to book a package with fully loaded Baku with lunch , dinner included. But after booking they have sent a package without lunch dinner plus one place which was park is excluded will cheated. And amount is also higher. With nothing i...
Apr 14, 2024 by Mrinal
Make My Trip - Not refunding the cancelled flight ticket price Closed
Not refunding the cancelled flight ticket price...
Mar 21, 2024 by Deep Kumar
Make My Trip - Deducting excess amount for train ticket Closed
This is to inform you that through your make my trip application i have booked a train ticket for Trivandrum to Coimbatore on **/**/**** and it was charged **** Rs.But after confirming the ticket my destination changed in the ticket as solapur,...
Mar 13, 2024 by Ajith c s
Make My Trip - Mental and financial bearing due to the MMT mismanagement Closed
Background of the incident: We had booked our honeymoon trip to Seychelles through Make My Trip (MMT) from **th Dec’** to **th Dec’**. However, the experience was marred by certain experiences which had mental and financial bearing on...
Mar 04, 2024 by Saurabh Sinha
Make My Trip - Refund not received till not Open
I have Cancelled the booking on **th February ****. They said refund will be credited in * days . But till now i have not received any amount of refund in my account. I create a complaint ticket. But they are sending auto emails by mentioning t...
Mar 01, 2024 by Kamal Deep Jaswal
Make My Trip - For my refund comny cheat me Open
I had booked an Air India Express flight for ** Feb **** GWL to Ayodhya so we were * travellers: Hrithik Soni, Madhu Soni, Raksha Soni, Palak Soni. When we bought tickets, what was the full payment of ***** from us, but when we reached the air...
Feb 21, 2024 by Ritik soni
Make My Trip - BUS CANCELED NOT PROVIDED AC COACH Closed
My BOOKING ID NU*************** REFFERENCE PNR **QEXR*D is this I Booked * seat in AC coch Kalpana travels bus through make my trip from kanpur to jaipur Kalpana travels not provided ac coach providing me non ac coch and not giving me refund...
Feb 18, 2024 by Rajendra Agrahari
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Questions about Make My Trip
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How to contact Make My Trip?
Phone number: 1-800-102 8747
What is Make My Trip office address?
DLF Building No. 5 Tower B DLF Cyber City,
DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India.
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