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Make My Trip
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Make My Trip?
If you are not satisfied with Make My Trip, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Make My Trip and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Make My Trip
But before filing a complaint, you should
a. Contact the customer support of Make My Trip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Make My Trip
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Social Network
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Legal Network
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Make My Trip - Refund not received for cancelled train from make my trip Open
Hi I have booked ticket of train ***** from moradabad to Ludhiana. I have to board train from moradabad at * am but train was late * hrs and it came **:am at moradabad. Then it was announced at moradabad station train will not move further i...
Dec 07, 2023 by Samar
Make My Trip - Money not refunded Open
I cancelled a ticket and chose to get refund on make my trip wallet but still haven't received my money....
Dec 03, 2023 by Anonymous
Make My Trip - TRIP Guarantee Open
Totally fake Trip Guarantee & not yet recd any *X money or trip Voucher...
Dec 02, 2023 by Amit Yadav
Make My Trip - Refund not initiated Open
This is with regards to a booking that was made through Make My Trip. I am a Travel agent and I made a one way booking for a client who asked me to book cheapest tickets from Toronto to India. I found fare on Sri Lankan Airways and I offered hi...
Nov 28, 2023 by Deepak Kumar
Make My Trip - Refund as CAB not provided due to flight delay Open
Book CAB on dated **.**.****. As Flight delay reach at Delhi airport at *:** PM. When visit at CAB booking office they not provided CAB due to delay (actual booking time was *:** PM). ...
Nov 22, 2023 by Ayan Namtirtha
Make My Trip - Fraud by mmt for excess baggage allowance Open
Hello, - I booked * tickets for my family of TAP Portugal Airline on **th February via the Make My Trip (MMT) portal - who acted as an authorised agent of the airline. Our travel dates were for later on **th May. I had selected the baggage al...
Nov 14, 2023 by Akshay
Make My Trip - Refund not received Closed
Sir I am book ticket * sep threw my amazon icici credit card to spice jet airlines. The flight has cancelled. And the airlines refund the money ****.but I have no received money . The agency says money return to travel agency ** sep ** to mak...
Nov 02, 2023 by Inderjeet singh
Make My Trip - Horrible service Closed
I booked a *nd international trip from MMT, as in the *st trip it was really a pleasant and soothing experience, but it turns out to be a nightmare for me, with numbers of flaws that I have to face during the trip made it a horrible experience ...
Oct 16, 2023 by Anita Sharma
Make My Trip - Additional Visa Charges Paid because of change in Flight Number Open
I have booked a holiday with my family from make my trip to Thailand. They shared the flight ticket details and itinerary with me based on which I have applied for VISA in advance from India only. When they shared flight tickets with PNR number...
Oct 16, 2023 by Kanhaiyal Lal Suthar
Make My Trip - FULL REFUND NOT PROVIDED Open
The flight tickets has been cancelled due to airline flight cancellation and the airline had initiated the full refund, I had words with airline customer care but the make my trip app is not refunding my money and playing with me rejecting my r...
Sep 27, 2023 by Tiya jhunjhunwala
Make My Trip - Did not get refund Open
I have been having a long standing issue for the past * months. I will summarize the issue and problem at hand first followed by make my trip’s customer support, which has been absolutely shit. Issue: *. I had booked a round trip flight...
Sep 14, 2023 by Vijay Jagannathan Thirumalai Parthasarathy
Make My Trip - Money not refunded Open
I booked a train ticket on **th August and it got cancelled. On app it's showing the money is refunded back but I've received nothing rather than disappointment. The worst part is those idiots aren't even responding back to my issue nor I'm ...
Sep 06, 2023 by Ankit Singh Deo
Make My Trip - Refund not credited Closed
This is one of the worst app if you want to state your problems as they don't allow to talk with their customer care and they haven't provided any contact detail. My bookings got cancelled due to some network issues and now it shows that my ref...
Aug 08, 2023 by Faiyaz Aziz
Make My Trip - Flight Cancellation amount not refunded to source Closed
I had booked a flight ticket through Make My trip to and from bangalore to Delhi & I had to cancel it due to some reason and the refund amount should ideally be transferred to the original payment but it is added to Make My Trip wallet. Am not ...
Jul 26, 2023 by Hema Karanth
Make My Trip - Not refunded the amount Closed
Go first Flight booked on **/**/** through MakeMyTrip got cancelled and I hvnt got the refund yet ...
Jul 18, 2023 by Chethan MV
I had booked a flight on *rd May,**** from Ranchi (IXR-BOM) to Mumbai. It was a go first airline and the flight was cancelled by the airline itself yet I haven’t received the refund even after more than * months. Every time I call the custome...
Jul 12, 2023 by Suryaprabh Singh
Make My Trip - Hotel booking not confirmed but amount is deducted from bank Open
I book one hotel booking from make my trip and amount is also deducted from my bank account but as per hotel manger the booking is not done and my money is wasted. ...
Jul 01, 2023 by harshita dubey
Make My Trip - Bad stay at hotel Open
I booked a hotel in nainital and when I reached that hotel, the condition was not good and i complained on the same time when I reached that hotel ...
Jun 22, 2023 by Sakshi Gambhir
Make My Trip - Refund not provided Open
I have cancelled a flight ticket of one passenger out of two directly through airlines (indigo) as I filled wrong passenger name. I have been provided with the solution by airlines that I should cancel existing ticket and book a new one with co...
Jun 21, 2023 by Sidra Maryam
Make My Trip - Refund issues Open
I have booked the ticket from make my trip to travel from Mumbai to Chennai hence the flight was cancelled and it was previously informed that I will getting the refund within * to * days but it has been **+ days but no proper response I used t...
Jun 19, 2023 by Sanju rajan
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Questions about Make My Trip
Ask questions about Make My Trip and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Make My Trip?
Phone number: 1-800-102 8747
What is Make My Trip office address?
DLF Building No. 5 Tower B DLF Cyber City,
DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India.
What is Make My Trip customer care email?
Where to find Make My Trip discount coupons?
Who is the Owner / CEO of Make My Trip?
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