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Make My Trip
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Make My Trip?
If you are not satisfied with Make My Trip, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Make My Trip
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a. Contact the customer support of Make My Trip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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I have received a refund of INR ***** on **th Feb. However, a certain amount of INR (***+***+**+***+** = Total***) has been debited from the refund and has been credited to some bank account. I have no information about the money where i...
Mar 10, 2023 by Kapil Kakkar
Make My Trip - Hotel issue Open
We booked hotel at Agra. We booked for * days separately. Total amount ****. When we visited the hotel they said already filled but they didn't provide amount also. We complaint an customer care . But they didn't done further steps....
Mar 07, 2023 by K . Kalieswari
Make My Trip - Amount deducted but ticket not confirmed Open
Ticket is not confirmed but *** rs amount has been deducted from account.please refund it asap...
Mar 06, 2023 by Srinivas
Make My Trip - Refund expected on reschedule of flight Open
I had taken the MMT date change option which enabled me to reschedule the flight. After rescheduling, I was entitled to a refund of **** Rs (due to the fare difference)but now I have not received my refund amount yet. I had mailed mmt regarding...
Mar 04, 2023 by Shivanshu Srivastava
Make My Trip - Refund not processed Open
I have booked a can between delhi to dehradun but ever since my train was late, I modified my booking.. MMT has cancelled my existing booking and created new booking and took additional *** rupees with *** rupees of previous booking was never...
Feb 28, 2023 by Suraj Mamgai
Make My Trip - Unable to use the cash in my wallet Closed
i am unable to access the mmt wallet cash on bookings. whereas they say it can be used "My cash can be applied completely on any bookings such as Flights, Hotels, Holidays, Cabs and Bus." ...
Feb 22, 2023 by Shanmukha
Make My Trip - Hotel check in denial Open
booked a hotel Royalton Hyderabad abids through MMT forum. after booking i got a call from Hotel management and saying not allowed to check in due to payment difference. I have insured my hotel booking also. at once i book i started my travel a...
Feb 14, 2023 by Balamurugan K
Make My Trip - Customer support did not support on the issue Closed
Make my trip had organised my trip for rajasthan, they had booked a hotel in udaipur called as udai niwas, they did not inform me that the cab does not go till the hotel, it's their right to inform the customers. Worst was that the customer su...
Feb 08, 2023 by Karishma Shingote
Make My Trip - Very Bad Experience By MMT Closed
************************************************ Attention we have not received any call or email from MMT after our trip and escalation with the support team ************************************************** Recently we completed my trip,...
Feb 08, 2023 by Vishal Duke
Make My Trip - Wrong Information Given and Access Money Charged Open
Hello Team, I have booked the package for Manali from **th an to **th Jan with Make my Trip and company charged with extra amount for Atul Tunnel and Sissu tour. And they have given me with sedan car. I asked them before paying that car is goo...
Jan 31, 2023 by Manpreet Singh
Make My Trip - Visa Applied through Make my trip Closed
I have booked visit visa for UAE through MMT on **th Jan ****. they have committed to provide approval on **rd Jan ****. today is **th Jan ****, still my visa is showing in progress. No update showing in the application. I have called customer ...
Jan 25, 2023 by Chetan Thakur
Make My Trip - Flight ticket cancelled without notification Open
Hello , This is to inform you that I was flying from Pasco Washington to Chicago, US on **rd Nov. My schedule was as below: Pasco - Chicago: **rd Nov **:** HRS with United Airlines Chicago - New Delhi: **th Nov **:** HRS with Air Indi...
Jan 08, 2023 by Nalok Dutta
Make My Trip - Wrong info given on phone Open
I am Monika Sharma and in good thought I decided to go to Singapore with my family and I have taken make my trip package. I would like to share worst experience of my life, please note the below points- *. Early October I have finalized pac...
Jan 03, 2023 by monika sharma
Make My Trip - Full refund from Make my trip Closed
Internation flight was cancelled by Go Air, Go Air Refunded Rs. ***** but Make my trip is deducting this amount by Rs. ****...
Dec 30, 2022 by Ajay Sareen
Make My Trip - Ticket not issued Closed
I booked my ticket for Melbourne to Hyderabad (**/**/****) from make my trip, they deducted my amount as soon as I confirmed for deduction from my account for tickets. but even after * days they did not send me my confirmed eticket and th...
Dec 21, 2022 by mohammed adil sultan
I had booked * tickets to Ferrari world general admission through Make My Trip app on **nd November ****. I did not receive any QR code (ticket) to enter the Ferrari World Theme Park. I wasn’t allowed to enter the same even after doing a f...
Dec 20, 2022 by Akash Rai
Make My Trip - Refund not given Open
I booked an hotel and cancelled the booking in the cancellation time i got the refund mail of being processed but i have not received any money its been a month now and whenever i call up the customer care they just ask me to wait and they will...
Dec 11, 2022 by Rohit Jajodia
Make My Trip - Refund from Airline for cancellation on medical grounds Closed
Booked return air ticket to Bali, Indonesia for *th Oct **** and return to Bangalore, India on **th Oct ****. Booking number X****M, MMT Booking ID NN*XJI*GCAPF*C*B**** I was hospitalized on *st Oct. Requested cancellation on *nd Oct. Refund...
Dec 10, 2022 by Vishal Pawar
Make My Trip - I didn t get my refund from make my trip Closed
I booked a ticket on mmt on ** August ****, According to mmt, i should get the refund on ** August **** but i didn't get the refund yet. Today is ** December ****. I tried to make a complain on mmt but it can not possible. Now,I want my refund ...
Dec 10, 2022 by Shubhangi Shrimali
Make My Trip - URGENT ATTENTION REFUND MONEY PAID TWICE Closed
Dear Team I booked baikunth resorts in kasauli for the dates *th December'** to **th December'** with booking ID NH**************. I modified the same within a gap of a hour due to some urgency. I again did the booking and paid for the ...
Dec 09, 2022 by Sanchita Nayyar
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Questions about Make My Trip
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How to contact Make My Trip?
Phone number: 1-800-102 8747
What is Make My Trip office address?
DLF Building No. 5 Tower B DLF Cyber City,
DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India.
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