Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Fraud debit card emi load raised without telling me by go life loyal tree (Go life vacations loyal tree ) ^Open

Go life/loyal tree cheated with me and done fraud of rs. ******. They are selling some membership subscription at lonavala. Told to purchase, I declined the offer to purchase. After that they told you van grab this offer in only rs. *. They ma...

Aug 14, 2023 by Rakesh Kumar

Fare Lock fraud on makemytrip (Makemytrip) ^Open

Hi, I used the fare lock feature on MakeMyTrip which they keep publishing on the site when you go to book your tickets; (which itself is a fraud feature at so many levels which I will discuss later.) Once I paid for fare lock, i received ...

Aug 14, 2023 by Supriya Shetty

Fraud by Jdp club and Resort (Jdp Club And Resort) ^Open

I paid ***** for a holiday package but I have not received any booking customer service not receiving my phone calls. I feel completely taken advantage of and cheated. It is imperative that JDP CLUB AND RESORT takes immediate action, refunds th...

Aug 02, 2023 by LOKENDRA SINGH SHEKHAWAT

Service and payment fraud (ZoomCar) ^Open

I have booked a self driven car for *nd august from zoomcar on *st august because i needed to take my mother to hospital by * am. i paid the full amount in advance. niether i got my car delivered, niether i got any support from zoom csr, niethe...

Aug 02, 2023 by Romit rajan chatterjee

Online Learning Licence rejected even after Passing Test in fair manner (RTO) ^Open

I am a resident of Sindi,(Wardha District) currently living in Nagpur. I applied for a learner's license by an online service available at Sarathi.parivahan.gov.in. I completed the application process and also paid the fees for the license. I p...

Jul 31, 2023 by Kunal Ghavghave

Ola cab not refunding my remaining coupon amount (Ola) ^Open

I had * coupons of OLA cabs Rs**** each. I confirmed this will them first that if I take a ride of a lesser amount say Rs***. What happens to remaining Rs***. They confirmed to me over mail that another coupon of Rs*** will be generated and tha...

Jul 30, 2023 by Amit

Not providing the insurance for accident (Rapido Auto bangalore) ^Open

My parents met with an accident in Tin Factory while driving in Rapido auto on **th of July. Auto flipped and they got injuries, after being contacted by people near by I came to pick them up and taken to Manipal Hospital Whitefield emergency, ...

Jul 28, 2023 by Kamini

FULL REFUND ON VISA REJECTION (Air india) ^Open

VOXYA, thank you for this platform. I bought two tickets from Delhi to Narita Airport for **th Jul ****. EMT********* PNR *AXVNM My Visa got cancelled and i received the information on **st Jul ****. Same day, I called up the call center. Sin...

Jul 25, 2023 by Veena Dewani

Room booking (Oyo) ^Open

I hv booked a room in Hotel Crown Agra Oyo on **th of June for **th of October. Due to train tickets are not available so I hv cancelled booking on *th of July. Still showing successfully processed refund but I didn't get yet the refund of ****...

Jul 25, 2023 by Shahnaaz Husain

Family harassment (Fab Hotel prime sage Malviyanagar Delhi) ^Open

We planned our holiday at Delhi for * days after returning from Europe and our family members joined us too for having an beautiful memory. But unfortunately everything has been ruined for their poor and pathetic hotel service at Malviyanagar...

Jul 21, 2023 by Sankhajyoti Charit

Fraud buy Royal club international (Royal Club International) ^Open

I want to goa over there one person met me with some coupon and take me to the hotel and there royal club member are there the explain the details about the travelling package and about there hotel for next time if want to go somewhere so we ta...

Jul 19, 2023 by Rahul Gupta

Refund not processed by Makemytrip after visa refusal (Makemytrip) ^Open

I booked my honeymoon package for greece and paid half of the amount (₹******) in first week of April. Makemytrip visa team got in touch with me with list of documents to be submitted. I started preparing the required documents including bank...

Jul 15, 2023 by Sushrut Nandkumar Kasture

Booked Bus didn t show up (Make my trip) ^Open

I booked a bus from make my trip for **th July **** from Udaipur to Vadodra the booked bus was changed in the morning without any prior notice and was late by * hrs the bus condition was not good and the driver was rude I didn’t board the bus...

Jul 14, 2023 by Rajlaxmi Rathore

Fraud By Prominent Overseas Careers (Prominent Overseas Careers) ^Open

We have approached Prominent Overseas in **** based on the online reviews to enquire about Canada immigration Services they offer. They have assessed our (me and my husband's) profile for a price and suggested that we qualify to apply for Canad...

Jul 13, 2023 by Nandita Voleti

Service not providing (India Fillings) ^Open

I have opted for PLC service from IndiaFilling and they told me to register the company in ** days. It's been more than ** days now I am continuously trying to reach out to them but they are not responding and doing nothing. Due to their slow ...

Jul 12, 2023 by Vikas

OLA drivers over charging fraudulently (Ola cabs mumbai) ^Open

Ola Booking ID – ********** I had booked OLA from CSMIA (Mumbai International Airport T*) OLA Pickup Zone on June ** ****. After the driver arrived, I gave him the OTP to start the ride. After the ride started I told the driver that in my...

Jul 11, 2023 by Nirav Shah

Complaint against auto driver for misbehaving and extra charging (Ola Auto Bangalore) ^Open

Ref CRN: ********** Today, **th July ****, at *:** am, Me and My friend booked an OLA auto from ***, **th Main Road, JC Nagar, Kurubarahalli, Mahalakshmipuram, Bengaluru, to Happy Reliable Surgeries Pvt. Ltd., *th Cross, *st N Block, Rajajin...

Jul 11, 2023 by Riya

Not refunded 471 money when seat not booked (Yolo Bus) ^Open

Dehradun to Delhi Yolo bus ticket was not booked and they have not returned *** rs since the amount deducted the ticket should be booked but not booked no refund provided. ...

Jul 10, 2023 by Ratna shrivastava

Refund of Club Mahindra membership (ClubMahindra) ^Open

I got call from club mahindra to get my * days free voucher of holidays from Mohali, I visted the location to collect the voucher. They have my voucher and said you will not be able to book using this vourcher as it have condition of selected p...

Jul 08, 2023 by Jaspreet Singh

Money not Refunded (Make my trip) ^Open

Dear Concerned, I had booked a Holiday Package through Make My Trip for Phuket and Krabi booking reference No. NL************* which includes * adults and * children for *D and *N. I had already paid *.** Lacs inclusive of all much in advan...

Jul 06, 2023 by Yogesh Kumar

Refund not yet received (Yatra.com) ^Closed

Made a flight cancellation through the airline Indigo, it says the refund has been processed but is pending with the travel partner that is Yatra.com. In Yatra.com, they say no refund is initiated. It's been ** days. PNR no. SUI*G....

Aug 06, 2022 by Riniki

Refund not received (Yatra Com) ^Closed

I had booked a ticket on ** th June **** from Yatra.com and it was train ticket with PNR NO **********..the train was from New Delhi to Howrah . Date of journey was *th of July and I had cancelled my ticket on *nd July and was about to get a r...

Jul 29, 2022 by Suprava Gupta

Railway ticket Refund (Yatra) ^Closed

I have been waiting for the refund of cancellation of my railway tickets from around ** days and yet not received, I had booked using yatra.com, booking reference no. *************. Also mailed several times but no response. Please Help...

Jul 25, 2022 by Anup Nagdeve

I had not received ticket confirmation mail or message and money had been deducted from my account (Easemytrip.com) ^Closed

I booked a bus ticket from ease my trip.com website from chandigarh to amritsar . Money got deducted from my account but i had not received confirmation ticket message or mail....

Jul 19, 2022 by SHAGUN SHARMA

Refund not given (Yatra Com) ^Closed

I booked flight dated *th July **** bearing Yatra Reference no ************* and Indigo Airline Reference no TRYBGA and PNR - OUH**R In less than * hrs from Date of Booking, I called customer care of Indigo and requested them to make correc...

Jul 17, 2022 by Vaasu Lalsinghani

Yatra not refunding (Yatra com) ^Closed

On ** May **** I was booking for hotel on yatra.com however due to fault on there website my account got debited of Rs **** but there was no booking confirmation, on numerous follow up with there customer care they finally said that on ** Jun ...

Jul 13, 2022 by Tejushva kumar singh

Refund (Yatra Com) ^Closed

I had booked hotel but due to some reason I needed to cancel it. It's been more than * days still i didn't get....

Jul 12, 2022 by Manisha

Extra money charged more than it as to be (Rapido auto) ^Closed

when I booked the auto it showed **rs and when I was dropped at my destination the money was charged extra ...

Jul 02, 2022 by a Sanya

Yatra EWallet Showing false redeemed transaction (Yatra.com) ^Closed

I cancelled the booking from yatra.com and got the refund in their e-wallet i.e. eCash. But Before doing another booking it was showing false transaction history. I didn't do any transactions using that eCash. Though it is claiming the referenc...

Jun 30, 2022 by Rupali bhore

After booking cancelation didn t get the refund (Yatra) ^Closed

I Booked one resort from yatra.com and then cancelled the booking. For instant refund I chose , their e-wallet named eCash as an option for refund. But Didn't get any refund. Tried to reach them on phone and mail but no luck. No response from t...

Jun 29, 2022 by Rupali bhore

Yatra deducted service charge after flight cancellation (Yatra Com) ^Closed

I booked a flight on Yatra with GoAir and charges were ****. On the day of travel GoAir canceled the flight and refunded the amount to Yatra. But Yatra deducted service charge of ***. I had to go through the trouble of booking another flight fo...

Jun 22, 2022 by Sahithi

Wrong details entered in Australian Visit visa application and caused us loss of Rs 8500 (Unimoni travels) ^Closed

I had applied Australian Visa application from Unimoni. I clearly stated i had covid visa waiver.But the HeadOffice staff ganga had not entered previous visa details for covid visa waiver in the visa application and given false information that...

Jun 18, 2022 by Annet Perumpally Lukose

Yatra not refunding booking amount (Yatra Com) ^Closed

Hi, I am registering this complaint second time. It has been ** days since I cancelled my hotel booking from yatra. Every time they ask me to wait for * days and still there is no refund after so many mails, I have written to them, there i...

Jun 17, 2022 by Monika Agrawal

Yatra com refund (Yatra.com) ^Closed

Hi all, Its been over * months that I am waiting for my refund from yatra.com I spoke to the customer service agent and received an email confirmation that the refund will be issued within *-** days. I am still waiting for the amount to be r...

Jun 17, 2022 by Poonamjit Kaur Bhatia

Not getting refund from Yatra for my cancelled flight (Yatra) ^Closed

I have cancelled my booked flight tickets from yatra.com , but I haven't got my refund amount from Yatra . I have confirmed with airlines they have already refunded my amount to Yatra . Please find my PNR number - D**SHD Kindly help in t...

Jun 16, 2022 by Isha

No refund received (Yatra Hotels) ^Closed

I've booked a hotel room on **th May ****. The hotel refused to book a room by yatra. They said that they have no connection with Yatra. No rooms were booked by yatra But i paid to yatra. Its been * days. I want my refund soon ...

Jun 16, 2022 by Nazrin

Refund not received (Yatra) ^Closed

Yatra is not refunding my cancellation amount. I cancellation my indigo flight and was supposed to get refund but they’re sending fake emails of refund but not processing it. It is confirmed by indigo that they have already processed the refu...

Jun 16, 2022 by Huma Tanweer

REFUND OF FAILED PAYMENT (Make my trip) ^Closed

I made a payment through MMT website for a holiday package on **-Jun-****. The payment was made through SBI net banking for Rs. *****. While the bank showed a successful status after the payment, the payment was not captured at MMT end. I have ...

Jun 15, 2022 by Anubhav Nidaria

Refund amount not received (Yatra) ^Closed

I Booked my flight on June * in yatra due some reasons i cancelled my ticket immediately.Till now i haven't received my refund amount. please help me....

Jun 13, 2022 by Vinay

Amount deduction without ticket getting booked (Yatra Air india) ^Closed

I had booked flight ticket from bagdogra to deli for dept on **th of june. The transaction amount was dedu ted but ticket not booked. There is no msg from yatra of booking failure or anything. Although I have my e statement frm bank confirming...

Jun 13, 2022 by Tenzin Ngawang