Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Formal Complaint Regarding OLA s Poor Service and Driver Misconduct (Ola) ^Open

formal consumer complaint against OLA, a popular ride-hailing service, regarding the consistently poor service and driver misconduct that I have experienced as a customer. Despite numerous attempts to address these issues directly with OLA, I h...

Sep 20, 2023 by Afzal Nawaz

False commitment and forced to make transaction (Club Resorto Vacations Private Limited) ^Open

One day I got call from Shanaya Rajput and said “you have won two gift cards, one is for *N/*D holiday and one is movie ticket for couple which is valid for * year and * months respectively. The scam start from this call. I was excited and ag...

Sep 15, 2023 by Manoj Matlane

Fab Hotels Cheated (Fab Hotels) ^Open

Fab Hotels- Cheated. I made a Resort booking on *th Sep **** my booking was successful and an invoice was also generated for * adults and * children. Due to some inquiry, I contacted the hotel, they said there was no booking in my name and ...

Sep 14, 2023 by Surendar Arivalagan

Unreasonable delay in bus arrival and departure (Tsrtc ) ^Open

I have booked two tickets from Hyderabad to Kodad for my parents on **-Sep-**** in TSRTC Garuda AC bus. The bus is supposed to arrive at *PM and reach the destination by *PM. But the bus arrived after *PM and reached destination after **PM and ...

Sep 14, 2023 by Madhavrao baddhula

Uber Payment Issues (UBER) ^Open

From a trip to Colaba to Belapur it costed **** on *st October ****. Tried paying through integrated UPI option, but the payment failed Paid the driver from the next trip (belapur to panvel) **** rupees but the app still shows the payment is...

Sep 13, 2023 by Yashi Raghuvanshi

GOIBIBO PREPAID BOOKING CHECKIN DENIED (Goibbibo ) ^Open

I have done online hotel booking through goibibo with ref HTLDNA*W*VKF**M* for hotel booking from **rd Dec,** to *rd Jan** for travling with family, but hotel has denied booking and goibibo has not provided alternate arrangement, since this was...

Sep 12, 2023 by Manoj Brijpuria

Failed to provide refund (Ease my trip com) ^Open

We booked our ticket from Ease my trip online portal & without any notice airline cancelled the ticket. We have been chasing for * months to collect our refund & we have received INR *** in remarks of cancellation fees. But in this case we are ...

Sep 07, 2023 by jatin

Travolook not refunding for morethan an Year (Travolook) ^Open

On February ** ****, i booked * tickets on Travolook.in for Rs.**, ***. immediatley they called me and informed that the the price is changed and i need to pay another Rs.***** to get confirmed, i asked them to cancel it and refund my money. fr...

Sep 06, 2023 by SriKrishna M

MMT local cab Service Issue (Makemytrip india Pvt Ltd) ^Open

I had booked a local cab via MakeMyTrip (MMT) for *th Sep ****, *:** AM. As per the booking, I was informed that driver will be allotted ** mins before the service. I had placed this booking a day in advance as I needed this for my ** year old ...

Sep 05, 2023 by Srinivasan M

Fraud under the name of Cancellation Charges (Goibibo) ^Open

I Have Booked A Flight On The Smartbuy Website Through Goibibo Partner But Due To Unforeseen Circumstances I Had To Cancel My Flight And As Per Refund Amount Mentioned On Airline Website Goibibo Says That Airline Has Charged More For Cancellati...

Sep 02, 2023 by Yash kothari

Denying refund (Makemytrip) ^Open

Stayed in Hotel Manama Mumbai. This property comes under MMTvaluestays propprety. Room had cockroaches, linens were torn, Fridge was absent, windows broken, wardrobes are pale yellow, Pillow cover are pale yellow....

Aug 31, 2023 by Rushil Agarwal

Misleading information to sell the plan and Money not being refunded (Rosette Grand Vacations) ^Open

I was invited to Rosette Grand on **th Aug ****. I mentioned that I will come with my Parents if they are ok with it then only, I will come else I won't come. Rosette Grand executives mentioned that I can bring family members and ** min I need ...

Aug 28, 2023 by Gautam Vasisht

Fraud under the name of Cancellation Charges (Goibiobo) ^Open

I have booked a flight on the Smartbuy website through Goibibo partner but due to unforeseen circumstances I had to cancel my flight and as per refund amount mentioned on airline website Goibibo says that airline has charged more for cancellati...

Aug 26, 2023 by Yash kothari

Scammed of money (Rossette Grand Vacations Resorts Private Limite) ^Open

I, visited hotel Sarovar Portico Noida, on **st october ****. when I received the call from their representative that me & my wife are selected to get holiday membership and it's not chargeable. We meet there and were assured that we need to de...

Aug 26, 2023 by Deepanshu Kumar

Money for Cancellation Ticket Not Refunded (Make my trip) ^Open

My refund is not being processed for the cancellation made. From Bengaluru to Varanasi (*th May) Booking ID: NF*V*KQ*QEV*LEXE****...

Aug 25, 2023 by Sudhir Kumar Sharma

Fraud done by Go life vacation (Go life vacations loyal tree ) ^Open

Hi Team There is one fraud done by company name Go life vacation, we went to Andaman Nicobar, On **th Dec **** where they were doing promotion for Go life vacation, they were describing their holidays plans, to be very frankly speaking we were...

Aug 24, 2023 by Aditya jhinkwan

Complete fraud cheated me (Taj india resort) ^Open

They Called Me To For A Travel Membership And Cheated Me With Their Terms & Conditions. They Told Me At Any Point I Can Cancel The Membership And I Will Get My Refund Back. This Happened On The **th Of June**** . Within * Hours I Called Them To...

Aug 24, 2023 by Matla harikrishna

Cheating by AR Holidays (A R Holidays) ^Open

We are a middle income group family of * adults and * children. We work hard and we travel together. Now at age ** we thought age is catching up so we fell for the ploy of these fly by night operators who incite you with persistent phone calls ...

Aug 21, 2023 by anthony lopes

Uber charging for already paid trip (UBER) ^Open

Hi I Booked Uber Cab Last Year On Nov ** From Golden Temple To Amritsar Airport. We Reached Airport And Bill Was Calculated ***.** Approx. Online Payment Was Not Working At That Time So I Paid In Cash. The Bill Amount Was Paid By N Cash There W...

Aug 17, 2023 by Harsimar ingh

Mental Harassment and Spoilt Vacation (Make my trip) ^Open

I had done booking for The Zuri Sands and Resorts Goa for * rooms with * Adults and * Child for a day via MakeMyTrip. While choosing the option I have to give complete information about number of people for each room basis that the amount shown...

Aug 16, 2023 by Anand Dhoot

UPI SUCCESSFUL BUT YTRA PAGE REFRESHED INTENTIONALLY (Yatra.com) ^Closed

BOOKED * AIR TICKETS ON YATRA.COM YESTERDAY. AS SOON THE UPI PAYMENT COMPLETED IN VERY URGENT PROCESS BUT IT APPEARS THE YTRA SOFTWARE HAS BEEN DESIGNED IN A WAY THAT BOOKING PAGE GETS REFRESHED IN SECONDS, AND MY TOTAL AMOUNT *****/= IS REQUI...

Sep 17, 2022 by Kushagra Agrawal

Refund of auto canceled train tickets on (Yatra) ^Closed

I booked my tickets on yatra in shimjivi express on above given date for those tickets I pay ₹****.** but my tickets canceled by your company n my deducted amount can’t reflect in my account as I pay my fare by upi so I want my amount back ...

Sep 16, 2022 by Sona singh

Yatra Refund for a cancelled ticket Booking Ref No (Yatra) ^Closed

Hi Team, I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons. Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge. Aft...

Sep 08, 2022 by Md Merajuddin

Air Tickets not issued inspite of full payment (Yatra) ^Closed

I booked my air tickets from Lucknow to Chandigarh and back on */*/** at around **..** hrs for */**/** and made the UPI payment thru G Pay. However I dis not receive the tickets in my given e mail ID or on the whatapp. I am trying to contact th...

Sep 02, 2022 by PAVAN KUMAR BANGA

Money debited but ticket not booked (Yatra Com) ^Closed

Hello Yatra Team, This is to keep you apprised that I just booked my ticket from DEL to IXR. My money got debited from my account but my ticket didn’t get confirmed. Please find attached the money receipt for your reference. Kindly ret...

Aug 31, 2022 by Riya Srivastava

Refund from Yatra com (Yatra) ^Closed

Yatra is saying they refund my flight cancelled amount to my account but I dont see anything in my account. my id ripsarkar@gmail.com Yatra booking number: *************...

Aug 30, 2022 by Ripunjoy Sarkar

No refund received from MMT against cancellation of flight (Make My Trip) ^Closed

I am yet to receive refund from 'Make my Trip' for the booking made for my family travels to Thailand, ****. Due to Covid -** Pandemic situation, the flight i.e. Thai Airways cancelled their flight and I am yet to receive refund from Make my Tr...

Aug 29, 2022 by Atul Chharia

Refund not issued (EaseMyTrip com) ^Closed

Booked a room for * nights in Holiday inn express Pimpri Pune(**-**th August) using my Amex card with booking ID EMT*********.. stating error in payment after * hrs. Then pressing on the link provided i booked again with Kotak card and a new bo...

Aug 27, 2022 by Aditya Sharma

Refund not credited yet (Yatra) ^Closed

Dear Voxya Team, I made a flight booking through Yatra app from PAT - HYD, and unfortunately, it was cancelled by the airline. So they sent the refund to Yatra and Yatra asked me * days before that in which mode I want my refund so I selected t...

Aug 27, 2022 by Kushagra Shrivastava

Refund of air ticket (Travolook) ^Closed

My money was deducted from my credit card during the booked flight ticket on **/**/**** as reference given I'd REF********* and the name of BRIJNANDAN PRASAD from - Patna to Ahmedabad , this ticket was canceled from Travolook site/Agency (...

Aug 25, 2022 by indrajeet

Refund not received (Yatra.com) ^Closed

I booked a hotel for * days last night and by mistake entered wrong dates. It said free cancellation till **th because the booking was for **th. And I opted for ecash because it was promised to be refunded instantly. But I have not received it ...

Aug 24, 2022 by Rohan Bajaj

Money debited from account but no confirmation of flight ticket (Yatra Com) ^Closed

I searched flight on google and which led me to yatra.com I entered all information and it asked for payment. As I was paying from UPI, I had to open the UPI and make payment I made the payment and went back to the page which did not respo...

Aug 23, 2022 by Mohammed Zaid Ahmed

Refund not received (Yatra bus) ^Closed

I have cancelled ticket and not received my refund yet and there is no response from their side....

Aug 23, 2022 by Hafeez Izaz

Cancelled Flight Without my Consent (Ease my trip) ^Closed

Ease my trip cancelled my flight without my consent and is not refunding me or providing any help even after calling them again & again...

Aug 20, 2022 by Himanshu Chinwan

Refund is not receiving from yatra com (Yatra Com) ^Closed

I booked my flight ticket from kozhikkode to Bangalore on * Sep** indigo flight(PNR No.GLQN*M) through yatra (ref, no: *************, copy attached ). Due to operational issues indigo cancelled the scheduled flight and asked me to cancel/resche...

Aug 19, 2022 by Nidheesh

Flight ticket Cancelled But Not received Refund (EaseMyTrip com) ^Closed

PNR - **I*PF Ticket Number - ************* Booking ID - EMT********* Contact Number - ********** Email ID - Narasimhasomu.m**@gmail.com I have booked flight ticket on *rd August **** and on **th Aug my airline has denied to Check-in a...

Aug 17, 2022 by Narasimha Reddy

Refund not processed (Easemytrip) ^Closed

First of all they charged penalty amount of **** to res schedule my flight whereas the policy clearly states as well s their cc told me that within ** hours it should be done free and then in flight due to lack of non-veg options I had to stay ...

Aug 17, 2022 by Ambika

UPI payment done to Yatra but no booking made (Yatra Com) ^Closed

On **th August *.** PM a booking was done for * persons indigo flight from ahmedabad to patna and payment done by UPI mode transaction no ************ to yatra.rzp@sbi google transaction ID CICAgJD**qDPLA and the money was deducted without tick...

Aug 17, 2022 by Bishnupati Singh

Refund not received (Yatra Com) ^Closed

I had booked the ticket for Mumbai to Nagpur with an indigo flight through Yatra.com but due to operational reasons, indigo canceled the flight they said they have sent my refund to yatra.com after that I claimed for a refund from my bookings o...

Aug 15, 2022 by MAYUR PANDE

Booking not confirmed (Yatra) ^Closed

Payment is completed in UPI mode and money has been debited for the flight ticket of Indigo Delhi to Bengaluru flight . But the booking is not yet confirmed from the company's side. ...

Aug 08, 2022 by Maitraeyan