1. Create Account
• Signup form
There are two ways to create an account at Voxya. You can either :
i) Click on login at the home page. There you will see a create account section (https://voxya.com/login). Enter your details and click on ‘Get Started’ to create an account.
ii) Click on File a Complaint and follow the same steps as under ‘File a complaint’ (https://voxya.com/file-consumer-complaint).
To login to your Voxya account click on Login at the top right hand corner of the homepage. Enter the email id and password which had used while registering to your Voxya account. Enter the details and click on ‘Login’ (https://voxya.com/login).
• Forgot Password
Click on the ‘Login’ Box at the Top Right Hand Corner (https://voxya.com/login). You will see a “Forgot Password” link. Click on it and a new prompt box will pop up. Enter the email id which you had used while login and click on ‘Submit’. A new password will be sent to your email id which can now be used to login to your Voxya account.
2. File Complaint
File a complaint at Voxya in just four steps. Visit Voxya’s website and click on ‘File a Complaint’ (https://voxya.com/file-consumer-complaint).
• Enter complaint details
Enter the complaint details explaining the entire incident and attach evidences to support your claim. Here you can only attach one evidence but you can attach multiple evidences later. Click on ‘Next’.
• Complete signup form
Create a Voxya account by entering your Full name, email id and password and mobile number. The OTP will be sent on your number to verify the account. Click on ‘Next’.
• Demand resolution required
Now select the resolution which you want to recieve from the company and enter the OTP sent on your registered mobile no.
• Select services you want
Select the services which you want from Voxya. The basic services such as Social Media Campaign and sending complaint via email are free, but for added legal support select sending legal notice via registered post and preparing case for approaching consumer forum.
• Verify account with KYC
Now click on “Next Step” and enter your KYC i.e Aadhar Card, Driving License or Passport and postal address. Then click on ‘Submit’ and your complaint has now been registered with Voxya successfully.
3. Manage Complaint
• Upload additional evidence/images
After your complaint has been successfully registered with Voxya, you can attach multiple evidences to support your claim. Login to Voxya account and click on the complaint for which you want to upload evidence. Scroll down till you reach the complaint updates section. Click on Browse Files and attach the files which you want to upload to further support your claim.
• Upload KYC document
The following documents can be attached/submitted under KYC:
- 1) Aadhar Card
- 2) Voter ID
- 3) Driving License
- 4) Passport
- 5) PAN Card
Please note that a complaint without any valid KYC document, can not be entertained and will be marked resolved/closed after 20 days.
• Check status
To know the status of your complaint, login to your Voxya account and then click on ‘Goto my complaint’. Then click on the complaint which you want to check the status for. Scroll down below till you reach the Complaint Updates section. Here you can see the updates for complaint.
• Close / resolve complaint
To close the complaint or mark the complaint as resolved, login to your Voxya account and follow the same steps as above till you reach the ‘Complaint Updates’ section. Click on the ‘Mark this complaint resolved’ button, a pop up will open and then click on ‘Yes’. Give your valuable feedback and then click on ‘Submit’. Now the complaint has been successfully closed/resolved.
• Send message to us
To send message to the people directly concered with your case, follow the same steps as above. Click on ‘Send Message’ and then type the query which you have regarding the case and click on Submit and the message will be sent to the legal team.
4. Talk to Lawyer
To talk to a lawyer click on the link https://voxya.com/lawyer/talk-lawyer.
Fill up the form by entering your Full name, Email and mobile number. The lawyer will call you at the given mobile number. The consultation fee for 8-10 minutes is Rs. 389 /- whereas it is Rs 499 /- for 15-20 minutes. Click on Submit to register your form. The lawyer will call you between 7:00 p.m. to 9:30 p.m. within 2 days time.
i) I am unable to receive OTP on my phone.
Please try a different mobile number. Please note that we currently
support Indian phone numbers only.
ii) I am unable to file a complaint.
Please try using a different browser or device to file a complaint.
iii) I am not getting any reply on my email.
We do not communicate through emails. Instead, you can talk to us by
sending chat messages through your Voxya account. Just login into your Voxya account, click the complaint in which you want to send message and then submit the chat form there.
iv) Its been while and I am not getting any response from company.
We can not predict how much time the company is going to take to respond
or to resolve your complaint. It is the company who actually has to take action on your complaint.