- Sofa Return Request Rejected with 7day Return Policy Period Closed
We ordered a * Seater Sofa on **/**/**** from Pepperfry from their website www.pepperfry.com. The Order No. is *********. The Sofa that has been delivered to us on **/**/**** is not comfortable to sit on. The cushioning provided is not of good quality. You can feel the hard ply/board base below the seating area. So, we placed a Return Request for the Sofa on **/**/****. However, the Company has now refused the Return stating that " Item delivered to you is as per the Item specifications mentioned and reference images provided on the pepperfry.com Item Details page." I fail to understand, how is this justified for a reputable marketplace like Pepperfry. As a consumer, we all have a right to reject a Product of Poor Quality that has been delivered to us. Unfortunately, there is no way to test or get a feel of these products, as they are not on display in their own stores. So, I feel it is not right to reject a return request on such a basis.
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Apology letter from company
Refund / Credit for purchase
Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
I have ordered "Bradley King Sized bed with Hydraulic Storage in dark walnut colour by Evok" on pepperfry.com on ** July **** for Rs **,***. ***% payment was made upfront. The website tracking shows order has been delivered on ** Aug **** at **...
Aug 24, 2021 by Rahul Dasgupta
I purchased a bunk bed from Pepperfy.com that came with one year manufacturers guarantee. The bed has completely collapsed...in just nine months.It could not take up the weight of a * yr old child. Horrible experience....... I have been w...
Jul 15, 2021 by D marwah
The sheesham wood (supposedly) table arrived on Sep ** but with a few defects. Most notable defect was cracked wood in the piece that made up the table top. I requested return & refund for Order# *********. Waiting for the refund to get process...
Sep 11, 2020 by Gargee Ghosh
Pepperfry.com - Gst invoice Closed
I ordered offc furniture after making payment when I checked Invoice no gst mentioned but for reimbursement it is required. I tried cancel but it is not getting cancelled. My money is stuck. I need my money back into my source account....
Aug 14, 2020 by Sneha vohra
I have purchased beanbag from pepperfry.com. but the stitches are torn from some sites. I have filed a complaint for it. But return got rejected. Very bad and worst customer care service. ...
Jul 29, 2020 by Parth Pujara