Pepperfry.com
- Sofa Return Request Rejected with 7day Return Policy Period Closed
Kaushik Mandal filed this complaint against Pepperfry.com on Nov 27, 2019
We ordered a * Seater Sofa on **/**/**** from Pepperfry from their website www.pepperfry.com. The Order No. is *********. The Sofa that has been delivered to us on **/**/**** is not comfortable to sit on. The cushioning provided is not of good quality. You can feel the hard ply/board base below the seating area. So, we placed a Return Request for the Sofa on **/**/****. However, the Company has now refused the Return stating that " Item delivered to you is as per the Item specifications mentioned and reference images provided on the pepperfry.com Item Details page." I fail to understand, how is this justified for a reputable marketplace like Pepperfry. As a consumer, we all have a right to reject a Product of Poor Quality that has been delivered to us. Unfortunately, there is no way to test or get a feel of these products, as they are not on display in their own stores. So, I feel it is not right to reject a return request on such a basis.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Pepperfry.com
Resolved
Frustrated? File a Complaint
OntheShop
"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."
Debalina Ghosh
Related Complaints
Pepperfry.com - Cracked top broken wood Study table pepperfry Closed
The sheesham wood (supposedly) table arrived on Sep ** but with a few defects. Most notable defect was cracked wood in the piece that made up the table top. I requested return & refund for Order# *********. Waiting for the refund to get process...
Sep 11, 2020 by Gargee Ghosh
Pepperfry.com - Gst invoice Closed
I ordered offc furniture after making payment when I checked Invoice no gst mentioned but for reimbursement it is required. I tried cancel but it is not getting cancelled. My money is stuck. I need my money back into my source account....
Aug 14, 2020 by Sneha vohra
Pepperfry.com - Damaged product Closed
I have purchased beanbag from pepperfry.com. but the stitches are torn from some sites. I have filed a complaint for it. But return got rejected. Very bad and worst customer care service. ...
Jul 29, 2020 by Parth Pujara
Pepperfry.com - Non delivery of floor lamp while shown delivered Closed
Hi I had placed an order for a Tripod floor Lamp from pepperfry on ** Apr ****( order no *********). Out of two items under this order one was delivered and duly communicated by pepperfry team and delivery boy but the second item is showing t...
Jul 04, 2020 by Abhishek Chaure
Pepperfry.com - Cancellation and refund required from Pepperfry Closed
Order number: *********. Order place for a dining set and tea table however due to panademic we all got stuck.In the first place if Pepper fry can deliver then they should not have taken the order.No post taking the order they are not respondin...
Jun 01, 2020 by Avantika Agarwal
