Dealing with bank complaints can be frustrating. When you face problems with financial transactions, delayed services or lack of response from Canara Bank, you naturally want quick and effective way on how to resolve Canara Bank complaints.
The good news is that Canara Bank offers multiple channels to address customer grievances. In this blog, we provide a step-by-step breakdown of how to efficiently resolve complaints against the public sector bank.
Report Complaints Online
The easiest way to raise and track complaints with Canara Bank is through their online redressal system. Just follow these steps:
Step 1: Go to Canara Bank’s website and click on the “Grievances” tab on the top menu.
Step 2: Under the “Grievance Redressal” section, click on the “Online Grievance Registration & Tracking” option.
Step 3: Register your complaint by providing necessary details like account number, complaint category, etc.
Step 4: After submitting the grievance, you will receive a reference number. Use this number to track status updates.
The online process is quick and usually takes 5-7 working days for resolution. Make sure to provide accurate details for faster processing.
Escalate to the Regional or Zonal Office
If you do not receive any response or are unsatisfied with the bank’s answer, escalate the complaint to higher authorities.
Follow the below procedure:
Identify your respective Canara Bank regional or zonal office based on your location. Contact details are available on the website.
Draft a complaint letter with relevant documents and previous communication trails. Include your account details and desired resolution.
Submit the letter to the regional / zonal head of Canara bank through email, post or in-person visit.
Patiently wait for seven working days for further response. Persistently follow up if needed.
The regional / zonal offices have more authority and resources to rectify branch-level issues.
Reach Out to Canara Bank Customer Care
Canara Bank also offers 24×7 customer assistance through toll-free numbers and email.
Call the helpline numbers 1800 425 0018 (toll-free) or 1800 208 3322 (toll-free) to speak to an agent and explain your concerns.
Alternatively, send email to the dedicated customer service ID email@example.com with your grievance. Remember to add your account details.
The contact centre executives provide prompt resolutions for general banking complaints. Feel free to call them as the first point of contact, too.
Involve RBI Banking Ombudsman
If you face harassment or the bank fails to resolve the issue within 30 days, escalate the matter to the Reserve Bank of India (RBI) Banking Ombudsman.
The RBI Ombudsman scrutinizes customer complaints against all scheduled commercial banks, including Canara Bank. It aims to provide free, expeditious and impartial dispute redressal.
To complaint to the RBI Ombudsman against Canara Bank, follow these steps:
- Identify your RBI Ombudsman office as per your location. There are 22 offices across India.
- Draft an application letter with details of your loss / harassment and how the bank failed to support you. Include previous communication threads.
- Submit the application through email or post to your respective RBI Ombudsman office.
- The RBI team will investigate the matter through hearings and verification. If found valid, the ombudsman awards compensation up to Rs. 20 lakhs.
Thus, as a last resort, customers can approach the RBI Ombudsman for substantial grievance redressal against Canara Bank.
Other Key Resources
Along with the above channels, Canara Bank customers can also leverage the following facilities:
- Nodal Officer for COVID-19 Public Grievances – Special authority appointed to resolve pandemic-related issues promptly.
- DBT Aadhar Grievance Redressal – Nodal officer designated under the DBT (Direct Benefit Transfer) scheme to address Aadhar-mapping complaints.
- Banking Ombudsman Details – The Canara Bank website also shares contact information and process guidelines regarding the banking ombudsman for customer reference.
The Right Contacts Make All the Difference
Dealing with bank complaints can be frustrating if you don’t know the right point of contact. We hope this guide on how to resolve Canara Bank complaints, gave you clarity on the step-by-step grievance redressal process applicable to Canara Bank customers.
Whether you face problems with loans, accounts, payments or customer service, promptly raise complaints through the bank’s online portal or regional offices. For prolonged harassment or substantial financial losses, do approach the RBI Ombudsman as well.
Equipped with the correct channels and procedures, you now know how to resolve Canara Bank complaints easily.
Seek External Help through Voxya
If you are still searching how to resolve Canara Bank complaints and have persistently tried resolving your Bank complaint through the above channels without success, it may be time to seek external legal recourse. This is where Voxya, an online consumer forum, can help.
Voxya allows bank customers to register their grievances and connect with consumer court lawyers for taking legal action against banks. Through their platform, you can file a case against Canara Bank to claim compensation for financial losses, harassment or poor service.