Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Nobroker did not deliver the service (Nobroker) ^Open

Lack of Service Delivery: I paid for a service with the expectation of their promise to rent out the property. No concrete actions have be been taken in a timely and effective manner by nobroker. I’ve received little to no value, and the lea...

Oct 02, 2024 by Manohar Pawar

Prject Project ID (Livspace) ^Open

Issue * – **th July **** Visited Live space design center @ Marathahalli Bengaluru, to freeze the initial quote and order placement On the day I visited your design center, I spent nearly * hours explaining my requirements and design prefere...

Sep 26, 2024 by Sunil Kodihalli

Colive security deposit amount not refunded (Colive Bangalore) ^Open

I vacated in May, after multiple follow up received cheque in Sep. But it got bounced due to insufficient funds. Since then I raised service ticket and daily calling their customer care but issue not getting resolved. No one is responding to...

Sep 20, 2024 by Sunil Shetty

False accusation and harassment (Colive advisory Pvt Ltd ) ^Open

I have legitimately raised notice on April ** **** and I have paid the rent for the complete month of May as well. I left Colive Drava on ** May ****. Colive advisory private limited kept sending me dues for the june and July month. I got due n...

Sep 05, 2024 by Manoj Shekar

Complaint Regarding Substandard Work (Nobroker Interiors ) ^Open

I am writing to file a formal complaint against NoBroker Interior for the poor quality of work and significant deviations from the signed-off document in the interior work for my newly purchased house. Despite their claims that these modificati...

Sep 02, 2024 by Tauheed Ahmed

NonRefund of Security Deposit from Nestaway (Nestaway In Bangalore) ^Open

I am writing to formally lodge a complaint regarding the non-refund of my security deposit from Nestaway for the property rented at the above-mentioned address. Below are the details of the issue: *. **Property Details**: - Property Addr...

Sep 01, 2024 by Prakhar Jain

Unprofessional AC Service and Unexpected Charges Our Frustrating Experience with NoBroker (Nobroker Technologies Solutions Pvt Ltd) ^Open

We booked NoBroker for our *BHK house shifting, which included AC uninstallation and installation services, for a total of ₹**,***. Out of this, ₹*,*** was charged for the AC services, with a promise of same-day uninstallation and installat...

Aug 31, 2024 by Satheesh Kumar

NoBroker Shared Fraud Scammer Contact Details as owner after charging 7000 (Nobroker) ^Open

I am writing to demand immediate answers and action regarding a serious fraud that occurred NoBroker platform, despite being a paid VIP member under your Commercial MoneyBack Plan (Invoice No: KA****SSI-******, Order No: *****************). ...

Aug 28, 2024 by Abhishek Kumar

Refund request declined (NO BROKER COM) ^Open

I took a NRI plan in no broker to buy the flat in janadhar subha *. I selected NRI plan it costs *k. And i got a relationship manager named Rakesh P. Hello was forced me to pay the advance to the buyer without verification of any legal document...

Aug 23, 2024 by Harikrishna

Refund request declined (Nobroker) ^Open

Am a NRI & I took a plan to buy the property. I got a relationship manager named Rakesh P. Hello forced me to pay the advance to the seller without verification of legal documents & I paid **k to him. Later he charged me **k for the legal verif...

Aug 23, 2024 by Harikrishna

Nestaway denies refund of deposit after 2 yr and deducted arbitary amount from deposit (Nestaway Technologies Private Limited) ^Open

I rented a house from Nestaway and lived for * years. After I moved out Nestaway added exhorbitant charges and asked me to pay extra rather refunding the deposit money. It has been *+ years since I have been asking for deposit refund but in v...

Aug 15, 2024 by Vishal Kumar Saw

Bbb (B & B Bake Private Limited) ^Open

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Aug 04, 2024 by Shishu Kumar

Nobroker illegally holding my money (Nobroker) ^Open

Nobroker were constantly calling me every day, trying to persuade me to use their khata transfer service. Finally, I gave in and booked their Service by paying Rs **,***/- on **th July with a confirmation from Sales team that I will have to pay...

Aug 02, 2024 by Sivakarthikeyan

Contract Violation and Unfair Trade Practices (Bonito Designs Pvt Ltd ) ^Open

I engaged with Bonito Designs (https://bonito.in/) for an interior design contract for my newly acquired property in Piramal Vaikunth, Thane. In August ****, the Bonito team contacted me, asserting their exclusivity as partners with Piramal and...

Jul 16, 2024 by Ankit Agarwal

Refund of the Booking Amount (Bonito Designs Pvt Ltd ) ^Open

I had paid Rs.***** on **.**.**** to Bonito for interiors of my home. However even after more than ** days there was no progress on my project and therefore I had to cancel the project with them. I want them to refund my Rs.***** since they hav...

Jul 13, 2024 by Akshay Jain

Flats not handed over for more than 12 years now (Unique Builders) ^Open

The builder launched a project in Jodhpur, Rajasthan in ****. It was promised that possession of the flats would be given by ****. But even till today, the project is under construction. Whenever the builder demanded part amount, we have paid t...

Jul 11, 2024 by Sajjan Baid

No delivery post 100 money collection upfront (Design cafe) ^Open

Design Cafe folks delayed the project multiple times and never responded to our complaints. After taking ***% money, there was no responsibility shown by them. They kept coming back with random stuff to delay everything. No accountability of th...

Jun 17, 2024 by Asheervad Viswajeevan Jena

Packages missing (Nobroker) ^Open

We booked the no-roker service booking ID: HSPM-********) from New Delhi to Srikakulam on April **st, ****. They were assigned to Mr. Bablu, who collected items from us on the same day. But he sent the items through the fourth agency (Delhivary...

Jun 06, 2024 by Karnena Koteswara Rao

Service not rendered refund not received (Livspace Bangalore) ^Open

Project ID:******* On the **th of March, **** we walked into the Livspace Experience Centre situated at Marathahalli, Bangalore towards planning the interior designing of our new home. Assisted by their staff Zeeshan for a walk-through, we w...

May 27, 2024 by Manesh Venugopal

Advance Payment Refund from Paying Guest (Live Star Colive) ^Open

I enquired about the Payin Guest option from one of the PG in Bangalore, later came to know that the PG is not good and not fit for living according to me. Now the owner is threatening me for not paying the advance paid to him even after contin...

May 15, 2024 by Syed Ilyas

Fraud Harassment from NoBroker (Nobroker) ^Closed

On Sep **st, I reached out to NoBroker for property searches. I spoke to Naresh from NoBroker, who informed me about their subscription and refund policy. Naresh informed me that the subscription I took, allow me for a refund on two thing...

Oct 05, 2024 by Navin Kataria

Payment Not refunded (Nobroker) ^Closed

I had visited one property suggested by No Broker in Chennai and the No broker representative continuously pressurized me to pay the booking amount for that property even though I informed him that I need to consult with my family. The represen...

Sep 28, 2024 by Sarjoon

Service Blockage and Lack of Response (Nobroker) ^Closed

I am writing to formally lodge a complaint against NoBroker for their failure to provide adequate customer support and for unjustly blocking my access to premium services that I had paid for. I subscribed to the "Super Relax" plan on Septemb...

Sep 25, 2024 by Sandhya Mahalingam

Not satisfied with the service (Nobroker) ^Closed

False promises by Nobroker about property sale. Asking **k to convert property from B khata to A khata...

Sep 07, 2024 by Prerana acharya

Refund not received (Nobroker com) ^Closed

I have given the token amount **k on **/**/**** since then there is not response from no broker due to technical issue Even they didn't connect me to owner I tried to call multiple times to my RM and customer care but they said we are faci...

Sep 01, 2024 by Sachin Dangat

Legal services aweful (No Broker) ^Closed

This legal service of no broker is really not upto the mark. I expected some good legal reviews of the documents to be handed over in time, some good communication with Santosh, however it seems that I have to do all these documents verificati...

Aug 30, 2024 by Rachit Nayak

NOBROKER PAYMENT MADE BUT NOT GETTING EVEN A SINGLE OWNER CONTACT (No Broker) ^Closed

INCREDIBLY WORST SERVICE. On **-Aug-****, I paid Rs. ****/- for their Freedom plan. After payment, their website-login & App show rental properties but THEY HAVE NOT GIVEN A SINGLE OWNER CONTACT TILL NOW and they are also NOT REFUNDING THE AMOU...

Aug 16, 2024 by RAJESH S

Not provided the contacts under freedom plan (No Broker) ^Closed

For getting the contact details of owners as per customer care support call from********** I have subscribed the Freedom plan with Vip membership after payment. As per plan iam supposed to get ** contacts. But after clicking contact owner on sh...

Aug 15, 2024 by Mahesh

Urgent Complaint Regarding Refund Issue and Unprofessional Conduct (No Broker) ^Closed

Subject: Urgent Complaint Regarding Refund Issue and Unprofessional Conduct Dear Sir, I am writing to formally file a complaint against NoBroker regarding a deeply troubling and ongoing issue with the refunding of my money. This situation...

Aug 14, 2024 by Mamindla Sai Tarun Yadav

Change of subscription nor refund available (No Broker) ^Closed

I have opted for nobroker's Relax plan which costs Rs **** plus taxes. I had already used this same plan * months back when I wanted to look for a new house but had a bitter experience. I wanted to change my plan to a Rs.*** one, contacted the ...

Aug 08, 2024 by sibi

Nobroker not issuing a refund (Nobroker) ^Closed

I contacted nobroker for a noc / police intimation. Saideep Vinayak arware was my agent and told me this will be done in a weeks time. For more than a month saideep did not revert to me or contacted me inspite of me writing several emails. Even...

Aug 05, 2024 by Prini Daniel

Token amount not refunded by Nobroker (Nobroker) ^Closed

I have paid token amount of **,*** Rupees to Nobroker Relationship manager on *th of July **** to get the owner details. On the same day, when I called the owner, I was told he has not yet decided if he wants to rent the property. I was c...

Jul 30, 2024 by Rudro Chakrabarty

Refund not initiated (Colive) ^Closed

I booked a one bhk from colive in Morristown and they asked me to pay *****. My check in date was July **th, **** as I was moving from Delhi to Bangalore for a new job. I couldn't join the new company and initiated for a refund by calling th...

Jul 21, 2024 by Nilanjan Sen

Non refund of token advance payment (Nobroker com) ^Closed

I wish to formalize the following sequence of events regarding my recent interaction with NoBroker: I had previously booked an appointment to visit the property located at JR Arcade, Chelekere,Kalyan Nagar,Bangalore. On **th July'**, I visit...

Jul 20, 2024 by Shiyam Sundar

token not refunded for unrented flat (Goutam Gupta HUF House Owner ) ^Closed

M/s Gautam Gupta HUF, represented by its Karta, Mr. Gautam Gupta aged about ** years, residing at Flat A ***, Salarpuria Sanctity Apartments, Sarjapur Main Road, Bengaluru – ****** (Mobile number - **********, mail ID : gautammgupta@gmail.com...

Jul 11, 2024 by Shalini K

I wanted to cancel my shifting but no broker not cancelling even before 48 hours (Nobroker) ^Closed

I wanted to cancel my shifting but no broker not cancelling even before ** hours. I had paid advance , they are delaying so it will cross ** hours and advance they need not refund. Their service manager is cutting my call thats the reason i wa...

Jun 13, 2024 by Naveen M

Rent payment failed due to invalid UPI but housing com didn t refunded still (Housing.com) ^Closed

I have paid rent through credit card on ** May ****. It failed due to invalid UPI. Immediately connect with Housing.com customer support. They informed I refund will take *-** working days. Then I waited for ** working days. Now the date is * J...

Jun 08, 2024 by Narendra Gurram

Complaint Against NoBroker for Unsatisfactory Service and NonRefund of Payment (No Broker) ^Closed

Dear Sir/Madam, I am writing to lodge a formal complaint against NoBroker, an online real estate service provider, regarding their failure to deliver the promised services and their refusal to process a refund. The details of my complaint ar...

Jun 06, 2024 by K Venu Gopal

G Square Atlas Cancellation Refund Not Recieved (G Square Housing) ^Closed

I have paid advance amount of one lakh rupees at G Sqaure Atlas Udumelpet. Later on the property has been sealed by government officials and the property advisor called me to process refund. I have sent mail with all the details they asked and ...

Jun 04, 2024 by Jayavarthan S

Refund Scam by NoBroker (Nobroker) ^Closed

Hi, I was searching flat from nobroker app, so i took Freedom Plan from nobroker of ****.** Rs. Then I like one flat and contacted, so relationship manager of owner gautam kumar called me and setup the visit, then I meet Rohit(Field Manager of...

Jun 02, 2024 by Aditi Kshirsagar