Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Poor paint quality (Berger Paints India ) ^Open

Poor paint quality, peels start within the month of paint,non responding of complaint,fraud company in paint industry ...

Mar 14, 2023 by Yogendra Ujjwal

Nobroker Not refunding the advance amount (www nobroker in) ^Open

• On Jan **rd ****, I paid an advance amount of INR **,*** for Bathroom renovation services from www.nobroker.in through online (receipt and transaction ID details attached). • On **th Jan ****, * team members from the company visited my h...

Mar 07, 2023 by Prashanth Rao

Cheater Developer (Unique Builders Ltd.) ^Open

Builder sold a villa in a project in Bhilwara in **** promising several facilities but abandoned project. More details need to be provided by attachments...

Feb 14, 2023 by Sushil Kumar Rajmal JAIN

Refund not given for the cancellation done by builder before signing BBA (Panchsheel Buildtech Pvt Ltd) ^Open

I have booked a flat ( F*-****) with Panchsheel Buildtech Pvt Ltd for project Panchsheel Pinnacle on ** st Dec, at their Head Office at Noida ** via their CRM executive Deepak Saxena (**********). As per their request, I have to make **% of to...

Feb 10, 2023 by Kunal Kanti Saha

Gm in (GM Infinite India PVT Ltd) ^Open

I had given the initial amount to get the flat in GM Infinite Global techies town. On cancelation of deal, I'm not getting my token amount as it should get after canceling the flat booking. I had some personal issues in my home due to that I ha...

Jan 28, 2023 by Yogendra Kumar

Refund with compensation (Allam Infinite India Private Limited) ^Open

It was a pre launch project from Allam infinite pvt ltd named as GM Infinite and the project name is GM North Enclave in hegde nagar, Bangalore. The flat numbers are N**** and N**** with *bhk and *bhk respectively are booked in May****. After *...

Jan 19, 2023 by Sajid Hussain

Refund not received but Nobroker claims amount refunded (Nobroker) ^Open

Nobroker claims to have refunded my money and given one transaction ID. On checking with my bankers no amount has been credited, when matter was brought to their notice they sought bank statement. I told them it's illegal to ask for complete p...

Jan 04, 2023 by vvv prakash

Damaged doors (Livspace) ^Open

MDF doors were installed for our pooja room and suddenly one door falls without any one touching it. The door is obviously damaged along with the knobs of the drawer beside it. Apart from damage to the materialistic things, the door could've fa...

Jan 03, 2023 by Shruti Poladi

Not deleting my account (Nobrokerhood) ^Open

I had to register myself in NoBrokerHood because my society tied up with them. Now, I have left the society but my NoBrokerHood account still remains. I wanted to delete my account, but there is no provision to do so ourselves. So I raised a re...

Dec 25, 2022 by Bhavye Anand Gupta

Investment in Property (Shine City Infra Structure Pvt Ltd) ^Open

Had booked a plot under shine city in Kanpur, had already paid * lakh & ** thousand in the name of developer. after some time the agent & developer stopped responding to calls. Their kanpur office was closed. Later came to know through news tha...

Dec 16, 2022 by Jamshed Alam

Refund not credited (Colive) ^Open

I have yet to recieve my refund from Colive. The maximum due date has already passed and yet I have still not received my momey...

Nov 16, 2022 by Varun Singh

My home has not yet been delivered 5 months (Livspace) ^Open

Mental harrassment. Unethical use of house for accommodation. Loss of finances paying Emi and Rent. No delay fees paid. Lack of proper fittings and finishing. Not delivering original designs. Water usage....

Nov 09, 2022 by TANYA JUDITH DEMELO

Improper Service from NoBroker Very Bad Response from Higher officials (No Broker) ^Open

I have booked a service for Modular Kitchen from NoBroker, the service completion had a lot of issues. Now its been * months from the date of deliver all the ply woods are damaged/ bulged and the locks are improper now. When I raise a complaint...

Nov 07, 2022 by Karthik Ramesh

Landlord not giving deposit money it has been 2 months since we vacated (Individual consumer ) ^Open

We have taken a rented house in mahalingapuram , pollachi coimbatore district . The deposit amount paid is Rs ***** and we paid all the rent in cash ***** pm. Since the owner wants to increase the rent to ***** pm . We said we can't afford a...

Nov 04, 2022 by Ramadevi

Package not delivered but Myntra claims that they delivered and says they don t have any proof of de (Myntra) ^Open

I ordered ** items in Oct **** from Myntra worth Rs. **,*** but received only ** items. Below two things were not delivered. *. Nike Solid Medium Support Lightly Padded SWSH ZIP-FRONT Dri-FIT Training Bra DD****-*** - Rs. **** (Didn't receive...

Nov 01, 2022 by Bhavana Gorle

Security deposit not refunded (nestaway) ^Open

I moved out of a rented flat hosted by Nestaway in Aug **** during the pandemic. And till now I haven't received the security deposit of ***** rupees. Nestaway is saying that the deposit is with the owner and owner is again saying that Nestaway...

Oct 27, 2022 by Khoibam Praveen

Left with incomplete and bad quality interior work which stopped us moving in with (Fabdiz) ^Open

Went with a contract for Interiors work by Fabdiz team in Bangalore. Quote they gave me was almost upto **Lakh. Let me summarize some of the situations where they made me literally under the mercy of them. - After paying initial **K advance...

Oct 03, 2022 by Santosh Kumar

Deposit refund not credited (Colive Bangalore) ^Open

I have paid ***** as security deposit for the property colive Campbell which is in Spice Garden Layout, Marathahalli, Bangalore before I checked into the PG. After check out they told me I will get only **** as refund but still they didn't cred...

Sep 28, 2022 by ajay kumar

Flat booking amount not refund to me by M S D S Realtors Gotanagar Maligaon (M S D S Realtors Gotanagar Maligaon Guwahati) ^Open

Sub: Cancellation of booking for Flat No.D**/E in Minakshi Enclaves under construction by M/S D. S. Realtors and application for refund the booking amount of Rs.*,**,***.**/- (Rupees Seven Lakhs only. Sir, I have the honour to state that, on...

Sep 06, 2022 by Rajendra Chandra Deb

Vehicle getting driven rather than being transported (Nobroker) ^Open

I have opted for nobrokers packers and movers srvice to get my car relocate from Pune to Ranchi. and i paid for the service in which it has to be moved via freight/container , under no circumstances i have agreed upon to get it driven for some...

Aug 28, 2022 by Vishal Tripathi

Full refund of Super Money back plan (Nobroker com) ^Closed

This complaint is against mis sell of 'Super Money back plan' for sale of my property in Mira Road. We listed this under the nobroker site and received multiple calls to purchase their plane listed above stating it is guaranteed to sell the pr...

Mar 08, 2023 by Alpa Mehta

CPMS package refund not received (Nobroker) ^Closed

I have subscribed CPMS package from Nobroker of Rs.****. Amount is fully refundable if nobroker will not give tenant within * months and if owner gets tenant itself. I got tenant by myself after subscription of CPMS but still after * months ref...

Mar 07, 2023 by PARESH BHOLE

Buyer plan not working for more than one weak Customer care people are cutting the call frequently a (No Broker) ^Closed

We bought a premium buyer plan for **** + gst it is not working for more than * week. customer care people are not responding properly and they are cutting the call frequently. its totally frustrating kindly help us to get the refund back ...

Feb 18, 2023 by NirmalKumar

No service provided tc not clear (Nobroker) ^Closed

I bought tenant money back plan from nobroker. The relationship manager explained me the T&C of refund, but she didn't tell me that it was necessary to find a house even if it is not with the help of NoBroker. Moreover, based on the locality I ...

Feb 08, 2023 by Shivam Khosla

Carpentry scam (Nobroker com) ^Closed

I have opted for their carpentry service servicemen came and left havenot done any work it's been * days I spoke to them regarding refund but have not received any call or cancelation ....

Jan 19, 2023 by Sharmistha poddar

Refund not credited and no response even after multiple follow ups (Booking Com) ^Closed

I have booked a hotel and property owner has cancelled in last moment so I spoke with Booking com so they told me to do a new booking and they will pay me the difference amount they have given this in mail but after mutliple follow ups there is...

Jan 15, 2023 by Vaisakh Subash

Money is not refunded completely (No Broker) ^Closed

I have made a school fee payment from no broker, while paying they did not ask for any documents and after that they asked for school fee documents and which I have given, but the account that I am using to send money is not in school name so, ...

Jan 04, 2023 by Y sri harsha

Amount not refunded (Nobroker com) ^Closed

Hi At Today morning (**/**/****) ** ** Am , i transferred ***** plus fees *** from indusind my credit card transferred to canara bank, Account no is ************* ,But due to some technical issues.the payment was not transferred to bank ...

Jan 03, 2023 by Shyam Sundar P

Deposit and rent amount not received (Nobroker) ^Closed

I availed nobroker property management services (CPBAN*****) for my flat in Bangalore and I got a tenant who moved in on ** Dec ****.The tenant has paid the deposit and the rent to nobroker but nobroker is not transferring it to me despite nume...

Jan 03, 2023 by Satya Sampanna Mangaraj

My service changes are not refunded (NO BROKER COM) ^Closed

I have paid rent using no broker for that they charged me a service charge of *** later on they refunded rent amount and didn't refund service charges...

Dec 16, 2022 by Keshav patidar

Not refunding the advance (Nobroker) ^Closed

I approached No Broker for finding an apartment to shift. They showed me * apartment which looked really good. They asked for Rs. **** token advance (which is quite high). Trusting No Broker, we paid Rs. **** as token advance. But, just after *...

Dec 14, 2022 by Jephin Varghese Johnson

Commercial rental agreement fraud (Nobroker) ^Closed

I had choose rental agreement service for commercial property on **st November ****. At the time of payment I told them, I have emergency and I need rental agreement as early as possible. They gave me promises that if you transfer payment imme...

Dec 07, 2022 by Vinayak shivaji kale

Bike not delivered and missing (Nobroker) ^Closed

We shipped all our household goods and bike on October **th ,we only got goods but didnot get bike still,it's almost a month and everyday we are calling Nobroker and they are telling false updates,and didn't get the tracker id also of shipment ...

Nov 22, 2022 by Leelavathi

Amount of Moneyback Plan not Refunded (Nobroker) ^Closed

Hi. We purchased the moneyback plan from nobroker. At the time of purchasing one of their employee from NoBroker called us and we talked to her about our requirements. We inform everything like we can pay *round **k for *bhk and if it is *bhk w...

Nov 03, 2022 by Rimi Ghosh

Scamming owners listed on Nobroker (Nobroker) ^Closed

I came across an owner on Nobroker. The person duped me of refundable deposit money, when I asked him that i won't be taking the flat please return my deposit (before any agreement is made), he starts avoiding my phone calls and messages. This ...

Nov 01, 2022 by Ayush

NoBroker defrauds customers (Nobroker) ^Closed

I had booked for house shifting to be done today. The team is not taking responsibility for all the horrible miscommunication and now we are stranded without being able to shift our goods and move to our new house. The staff don’t want to tak...

Oct 31, 2022 by P Joe Navin Prashanth

Money back plan not refunded (No Broker) ^Closed

I had purchased the Moneyback Tenant plan but I did not finalize any house from NoBroker and the plan expired on **th October ****. After not receiving any communication from NoBroker for refund process, I contacted customer care to enquire abo...

Oct 30, 2022 by Nidhi Sahu

Against no broker agent (No Broker) ^Closed

We saw tolet board and call the house owner and we saw home and like it and we given tokeb advance of **k to him after * days the agent name Moses called my father and asked for owner details and closed the no broker plan of houser owner *k and...

Oct 25, 2022 by Sangeetha

Bookshelf damaged during transit (Nobroker) ^Closed

I used no broker packaging services on August * ****. I also bought insurance against all damages. My study table arrived broken to my house. I sent the images to no broker within * days as prescribed by Roshan, my movement manager since the in...

Oct 21, 2022 by Sandeep chadda

False commitment by the executives and delay in providing services (Nobroker) ^Closed

I booked for home cleaning premium services *BHK on ** Oct. Initial, booking was rescheduled and assured by the executive to be done on ** oct **, since no slots were available. However, he told me to refund Rs ***, and assured services for ***...

Oct 17, 2022 by Abhishek Verma