Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Nobroker Fraudsters (Nobroker owners plan) ^Open

Fraudster Nonbroker has rejected my refund request twice in this platform Voxya.. I wanted to highlight I am writing to express my dissatisfaction with the handling of my refund request. Despite no fault of mine, I find myself unfairly burdened...

Nov 18, 2024 by Frank Anthony

NoBroker Refund for Interiors Project (NoBroker in Interiors) ^Open

NoBroker interior was assigned project on the basis of initial quotation of *.* lacs for *bhk household wooden/interior works. After multiple reviews and design changes, the price increased to more than ** lacs. When detailed investigation was ...

Nov 17, 2024 by Vinay Sharma

Warning Beware of Homelane (Homelane Interiors ) ^Open

Choosing Homelane was a decision I deeply regret. I wish I had paid attention to the numerous negative reviews circulating online. It seems like people need to unite and file lawsuits against them for false claims and exploiting customers. Many...

Nov 08, 2024 by Pravin Basrur

Refund not processed (Nobroker) ^Open

Despite raising several concern regarding my refund.. nobroker are rejecting my claims request.. These Fraudster failed to provide service and now they are rejecting my claims.. They promised me partial amount will be processed however when ask...

Nov 07, 2024 by Frank Anthony

FINANCIAL LOSS DUE TO DEFECTIVE BBA PREPARED (AGI INFRA LIMITED) ^Open

TO, MANAGING DIRECTOR, CFO, PROJECT DIRECTOR, GENERAL MANAGERS, AGI INFRA LIMITED, I REGRET TO INFORM THAT DUE TO DEFECTIVE TITLE BBA PREPARED BY SALES TEAM, I NEARLY FORFEITED INR *.* LACS STAMP DUTY FOR NO FAULT OF MINE WHATSOEVER. FINA...

Nov 02, 2024 by RANJEET KAUR

Delay in Possession of my flat and hidden charges (NANI RESORTS FLORICULTURE PRIVATE LIMITED ) ^Open

Hi Team, I have a flat booked in year **** in ROF Aalayas Phase-* in Sector *** in Gurgaon. At the time of booking, Builder claim that they will deliver the flat by August FY** but till now we are waiting. They have sent the letter regarding no...

Nov 02, 2024 by TRIDIVYA SHARMA

Urgent Complaint Regarding Unjust Charges and Deposit Withholding by Colive (Colive advisory Pvt Ltd ) ^Open

I am filing this complaint against Colive for levying unjust charges and withholding my security deposit without cause. Despite fulfilling all rental obligations and leaving the property in the same condition as when I moved in, Colive raised a...

Oct 30, 2024 by Laxmi Narayan Mallick

Booking Fee not refunded (Livspace) ^Open

In its current state, even the Livspace team we are working with has realized that they have gone into unchartered territories by committing to a project where they were going to act as a contractor with no interior design, catalog items, or mo...

Oct 28, 2024 by Saumitra Bhave

NestAway Rental services Bengaluru (nestaway) ^Open

@NestawayHomes is the WORST rental service out there. I moved into a so-called 'fully furnished' flat on **th Sept, after confirming with their area manager Mr. Banu Prakash. They took a non-refundable convenience charge of **K, and what did I ...

Oct 23, 2024 by Purvi Shrivastava

Refund not given (Nobroker) ^Open

Details of the Transaction: Service Booked: Legal services for property registration Date of Payment: **th September **** Amount Paid: Rs. **,***/- Mode of Payment: UPI transfer to nobrokercechnol***.rzp@icici Transaction ID: T**...

Oct 20, 2024 by Rushikesh Ravindra Kasar

Issue and Delay with interior (Asian Paints Beautiful Homes Asian Paints House Shanti Nagar Santacruz East Mumbai Maharashtra ) ^Open

Breach of Contract and Non-Delivery of Committed Items: Several items that were clearly discussed and agreed upon during the design phase were either delivered incorrectly or not at all. For instance, the door handles installed were different f...

Oct 19, 2024 by Mayank Bakshi

Realtech Nirman Private Limited Unreasonable delay to complete the pending work of new property THE (Realtech Nirman Private Limited) ^Open

I booked *.* bhk flats in The INDIANA property from Realtech Nirman in kalikapur, newtown, Kolkata, and possession date was Dec ****. But due to covid they got an extension from HIRA till Sep ****. And at last without complete the many types of...

Oct 18, 2024 by md nishar

Did not get the possession nor the refund (Expat Properties) ^Open

In July ****, I bought * units of land each measuring **** sq ft from Expat properties on EMI basis and a token receipt agreement was made for the project Larvene II where I made a downpayment of ****** out of ****** and the rest of ****** on E...

Oct 13, 2024 by Mohammed Muzamil

Damage and theft of household items (Nobroker) ^Open

I booked services of Nobroker in Pune(Maharashtra), for shifting of my household items. They have damaged and committed theft of many household items. They are fraud and thieves. Their services are pathetic. Never hire service...

Oct 11, 2024 by Radheyshyam Chaubey

FAKE PROMISES and CHEATING BY NoBroker Team (Nobroker) ^Open

I have been blatantly cheated and victimized by Mr. Praveen and Mr. Dinesh from NoBroker team Chennai, who falsely promised a rental agreement and key handover after collecting ₹**,*** from me. Despite their assurances, the property owner has...

Oct 10, 2024 by Ganesh Murugan

Nobroker did not deliver the service (Nobroker) ^Open

Lack of Service Delivery: I paid for a service with the expectation of their promise to rent out the property. No concrete actions have be been taken in a timely and effective manner by nobroker. I’ve received little to no value, and the lea...

Oct 02, 2024 by Manohar Pawar

Prject Project ID (Livspace) ^Open

Issue * – **th July **** Visited Live space design center @ Marathahalli Bengaluru, to freeze the initial quote and order placement On the day I visited your design center, I spent nearly * hours explaining my requirements and design prefere...

Sep 26, 2024 by Sunil Kodihalli

Colive security deposit amount not refunded (Colive Bangalore) ^Open

I vacated in May, after multiple follow up received cheque in Sep. But it got bounced due to insufficient funds. Since then I raised service ticket and daily calling their customer care but issue not getting resolved. No one is responding to...

Sep 20, 2024 by Sunil Shetty

False accusation and harassment (Colive advisory Pvt Ltd ) ^Open

I have legitimately raised notice on April ** **** and I have paid the rent for the complete month of May as well. I left Colive Drava on ** May ****. Colive advisory private limited kept sending me dues for the june and July month. I got due n...

Sep 05, 2024 by Manoj Shekar

Complaint Regarding Substandard Work (Nobroker Interiors ) ^Open

I am writing to file a formal complaint against NoBroker Interior for the poor quality of work and significant deviations from the signed-off document in the interior work for my newly purchased house. Despite their claims that these modificati...

Sep 02, 2024 by Tauheed Ahmed

Non Refund of Booking Amount Farm Land (Magnitude Square Realty Pvt Ltd Bangalore) ^Closed

I had booked a farm land in my wife's name, Kaveri Talawar by transferring Rs ***** on september (Rupees twenty thousand only through online mode payment) as the booking amount to Magnitude Square Realty Pvt Ltd for their ISIRI Farmland project...

Nov 09, 2024 by Satish Bhairannawar

Subject Urgent Refund Request Due to Service Failure (Nobroker) ^Closed

Dear Voxya team I am reaching out regarding my ongoing complaint through Voxya (Complaint ID: ******) related to the NoBroker plan purchased under my registered mobile number (**********). I am extremely disappointed with NoBroker's handling...

Oct 29, 2024 by Anthony

Fraud Harassment from NoBroker (Nobroker) ^Closed

On Sep **st, I reached out to NoBroker for property searches. I spoke to Naresh from NoBroker, who informed me about their subscription and refund policy. Naresh informed me that the subscription I took, allow me for a refund on two thing...

Oct 05, 2024 by Navin Kataria

Payment Not refunded (Nobroker) ^Closed

I had visited one property suggested by No Broker in Chennai and the No broker representative continuously pressurized me to pay the booking amount for that property even though I informed him that I need to consult with my family. The represen...

Sep 28, 2024 by Sarjoon

Service Blockage and Lack of Response (Nobroker) ^Closed

I am writing to formally lodge a complaint against NoBroker for their failure to provide adequate customer support and for unjustly blocking my access to premium services that I had paid for. I subscribed to the "Super Relax" plan on Septemb...

Sep 25, 2024 by Sandhya Mahalingam

Not satisfied with the service (Nobroker) ^Closed

False promises by Nobroker about property sale. Asking **k to convert property from B khata to A khata...

Sep 07, 2024 by Prerana acharya

Refund not received (Nobroker com) ^Closed

I have given the token amount **k on **/**/**** since then there is not response from no broker due to technical issue Even they didn't connect me to owner I tried to call multiple times to my RM and customer care but they said we are faci...

Sep 01, 2024 by Sachin Dangat

Legal services aweful (No Broker) ^Closed

This legal service of no broker is really not upto the mark. I expected some good legal reviews of the documents to be handed over in time, some good communication with Santosh, however it seems that I have to do all these documents verificati...

Aug 30, 2024 by Rachit Nayak

NOBROKER PAYMENT MADE BUT NOT GETTING EVEN A SINGLE OWNER CONTACT (No Broker) ^Closed

INCREDIBLY WORST SERVICE. On **-Aug-****, I paid Rs. ****/- for their Freedom plan. After payment, their website-login & App show rental properties but THEY HAVE NOT GIVEN A SINGLE OWNER CONTACT TILL NOW and they are also NOT REFUNDING THE AMOU...

Aug 16, 2024 by RAJESH S

Not provided the contacts under freedom plan (No Broker) ^Closed

For getting the contact details of owners as per customer care support call from********** I have subscribed the Freedom plan with Vip membership after payment. As per plan iam supposed to get ** contacts. But after clicking contact owner on sh...

Aug 15, 2024 by Mahesh

Urgent Complaint Regarding Refund Issue and Unprofessional Conduct (No Broker) ^Closed

Subject: Urgent Complaint Regarding Refund Issue and Unprofessional Conduct Dear Sir, I am writing to formally file a complaint against NoBroker regarding a deeply troubling and ongoing issue with the refunding of my money. This situation...

Aug 14, 2024 by Mamindla Sai Tarun Yadav

Change of subscription nor refund available (No Broker) ^Closed

I have opted for nobroker's Relax plan which costs Rs **** plus taxes. I had already used this same plan * months back when I wanted to look for a new house but had a bitter experience. I wanted to change my plan to a Rs.*** one, contacted the ...

Aug 08, 2024 by sibi

Nobroker not issuing a refund (Nobroker) ^Closed

I contacted nobroker for a noc / police intimation. Saideep Vinayak arware was my agent and told me this will be done in a weeks time. For more than a month saideep did not revert to me or contacted me inspite of me writing several emails. Even...

Aug 05, 2024 by Prini Daniel

Token amount not refunded by Nobroker (Nobroker) ^Closed

I have paid token amount of **,*** Rupees to Nobroker Relationship manager on *th of July **** to get the owner details. On the same day, when I called the owner, I was told he has not yet decided if he wants to rent the property. I was c...

Jul 30, 2024 by Rudro Chakrabarty

Refund not initiated (Colive) ^Closed

I booked a one bhk from colive in Morristown and they asked me to pay *****. My check in date was July **th, **** as I was moving from Delhi to Bangalore for a new job. I couldn't join the new company and initiated for a refund by calling th...

Jul 21, 2024 by Nilanjan Sen

Non refund of token advance payment (Nobroker com) ^Closed

I wish to formalize the following sequence of events regarding my recent interaction with NoBroker: I had previously booked an appointment to visit the property located at JR Arcade, Chelekere,Kalyan Nagar,Bangalore. On **th July'**, I visit...

Jul 20, 2024 by Shiyam Sundar

token not refunded for unrented flat (Goutam Gupta HUF House Owner ) ^Closed

M/s Gautam Gupta HUF, represented by its Karta, Mr. Gautam Gupta aged about ** years, residing at Flat A ***, Salarpuria Sanctity Apartments, Sarjapur Main Road, Bengaluru – ****** (Mobile number - **********, mail ID : gautammgupta@gmail.com...

Jul 11, 2024 by Shalini K

I wanted to cancel my shifting but no broker not cancelling even before 48 hours (Nobroker) ^Closed

I wanted to cancel my shifting but no broker not cancelling even before ** hours. I had paid advance , they are delaying so it will cross ** hours and advance they need not refund. Their service manager is cutting my call thats the reason i wa...

Jun 13, 2024 by Naveen M

Rent payment failed due to invalid UPI but housing com didn t refunded still (Housing.com) ^Closed

I have paid rent through credit card on ** May ****. It failed due to invalid UPI. Immediately connect with Housing.com customer support. They informed I refund will take *-** working days. Then I waited for ** working days. Now the date is * J...

Jun 08, 2024 by Narendra Gurram

Complaint Against NoBroker for Unsatisfactory Service and NonRefund of Payment (No Broker) ^Closed

Dear Sir/Madam, I am writing to lodge a formal complaint against NoBroker, an online real estate service provider, regarding their failure to deliver the promised services and their refusal to process a refund. The details of my complaint ar...

Jun 06, 2024 by K Venu Gopal