Zomato - Double charged for food

Manpreet K filed complaint against Zomato on Oct 16, 2019

I first ordered paneer butter masala and lacha parantha and tried paying from PHONEPE, it said - PAYMENT FAILED!!
I repaid from paytm and reordered ..now the delivery boy calls and tells me he brought two orders!!
Why is Zomato cheating customers?
I kept the food because delivery boy told i don't know if i take back they will give you refund or not. So i took the accountability but why should i pay if i ordered for one !!
Why it was showed to me that payment is failed and you charged me doubled.
I anyway wasted the food!!
I need the refund asap!

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zomato

1090

Total Complaints

594

Total Resolved

54.50%

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