Easemytrip.com
- Non receipt of refund amount from Easemytrip Open
Prasanna filed this complaint against Easemytrip.com on Feb 07, 2022
Dear Sir/Madam,
I wish to draw your kind attention towards the fraud on non-refund of Rs ****/- by Easemytrip towards booking of ticket with ID- EMT********, PNR **D**D which was booked on December **, **** for my relative Smt. Meenalochani Gurumurthy for travel from Jodhpur to Bengaluru on January *, ****. The ticket pertained to Vistara Airlines under Economy Flexi Plan which has zero cancellation policy if cancelled before ** hours of journey. However on account of personal reasons/increase in COVID cases, the ticket was cancelled on December **,**** i e. * days before the travel date, directly with Vistara Airlines who forwarded a confirmation mail for full refund on December **,****. In view of the same, refund was sought from Easemytrip on the very same day.
However even after repeated requests and reminders for almost * weeks, Easemytrip is delaying the refund stating they are yet to receive refund from Vistara Airlines.
My question is why the delay is from Easemytrip when I had booked tickets from them and cancelled through Vistara. Why are they waiting for Vistara to refund but in this case Vistara already confirmed transferring refunds on December **, **** itself.
I had cancelled my ticket as per the policy of Easemytrip which clearly states full refund if ticket cancelled ** hours before journey date. Why Easemytrip is waiting for receipt of refund from Vistara Airlines. I request your agency to immediately expedite this issue with Easemytrip for early refund and compensation for the mental harassment on account of the consistent followups.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Easemytrip.com
Resolved
Frustrated? File a Complaint
Yatra.com
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
Naveen R Kumar
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