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Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

online education complaints in India


Famous Edutech and Online Education Companies of India



Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints



With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?



So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.


Complaints

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Not meeting promised privilages video lectures not available (Upgrad.com) Open

I had registered for UpGrad FSD Bootcamp under May C* Batch, I had paid the fees while signing up. While joining I and the entire batch were promised to have the video lectures and access to learn and jobs platform available for a lifetime. Now...

Dec 04, 2023 by Darshan P Nalwal

Cancellation and refund process not started (Byjus akash instuition) Open

I am purchased a course from BYJUS for my daughter (II standard) on **/**/****. My daughter is student of Bengali medium but the course provided by BYJUS totally designed in English language, for that she is suffering and willing not to continu...

Dec 02, 2023 by Ujjal karmakar

Extra Mark frauds (Extramarks) Open

A few months ago to guys came to my house from extra marks and took a check of **** from me I had told them am not to deposit the check without asking me first, but they went ahead and deposited it without my knowledge. my younger son took a...

Dec 01, 2023 by Sonu Sharma

Financial loss (Byjus app) Open

I was bought a package of * years study materials from byju's. But only I get the study materials of class * and they said then next financial year they will send me the study materials of class *. But now is here ending almost but I didn't get...

Nov 29, 2023 by Upama Begam

Byjus subscription not cancelled (Byjus) Open

TICKET #******* sub: Re: TICKET #******* sub: Re: TICKET #******* sub: Re: TICKET #******* sub: Re: subscription not cancelled yet after * months.byjus is unnecessary charging money without giving the services as cancellation request placed * m...

Nov 29, 2023 by Parminder

Aakash Byjus Grade foundation Refund 15 days (Think and Learn Pvt Ltd BYJUS) Open

We have opted for Aakash Byjus **th Grade foundation Live and Streaming **** and completed required formalities on **th March **** based on the agreement for ** days trail period for live classes. But the live classes started late, and my ki...

Nov 27, 2023 by VINNAKOTA SRINIVAS SRIDHAR

Refund not received (Whitehat Jr ) Open

We have canceled my kids coding class in Aug ****. They have responded promptly and promised to refund the detail. They have shared the refund breakup, I agreed to it. Since then they are not responding properly or not making the refund. It’s...

Nov 25, 2023 by Manasa

Byju not received the services and not responding for refund (Byju s) Open

I did registration of my son Snehit Gaikwad with Byju in last month on **th oct. It's been over one month now but still we haven't received any learning device or learning documents. During registration we been told that we will receive everyth...

Nov 22, 2023 by Rohit Gaikwad

Refund amount (Byjus exam preparation com) Open

I'm B. Sujatha i have taken subscription for TSPSC GENCO AE (ECE) Branch on * November at * p.m.Before paying the amount few people of Byjus coordinators were told me that we are giving online classes for TSPSC GENCO AE ECE Branch. But after...

Nov 21, 2023 by sujatha gade

Refund not credited (Byjus Claases) Open

I took byjus classes for my sister worth rupees ****** and asked for refund within ** days, they are deducting my installments since * months, ***** has been deducted till now, they are not listening, neither they are refunding my amount. ...

Nov 21, 2023 by saurabh singh

Cancellation is done in the month of april but still the emi is generating i couldnt find a solution (Byjus) Open

I took a course from byjus in the month of March and I couldn't find the course is worthy and I made cancellation request but they didn't accepted my request and then I raised my request in the consumer helpline number after that they took this...

Nov 20, 2023 by Harsha Ganesh

Gpf kae intrest kae sembendhit (Bashik sikha vibhag Uttar Pradesh ) Open

prarthi pramod kumar jain ko year **** saie **** tek ka GPF per interest dilwanae ka kest kerangae ...

Nov 12, 2023 by Pramod Kumar

Byjus has not initiated refund of Home Tution and not responding to my emails (Byjus) Open

Byjus Home tuition has collected Rs.****** from me for delivering *** hours of tuition hours at my home to my child. However, their tutor and the ops team have constantly failed to provide quality and consistency to the promised services....

Nov 08, 2023 by Karthikeyan Jayaraman

Money not refunded even after requesting to cancel the subscription multiple times (Byjus) Open

The byjus councellor wanted to me to buy byjus subscription so he convinced my parents by buttering them. He said that before ** days you can cancel the subscription and they will refund the full amount we payed in advance but if we cancel afte...

Nov 07, 2023 by Rishil subbaiah

Byjus is not giving me my Refund (Byjus) Open

Hello Sir/Medam, I have purchased a subscription from Byjus for my Son who is styding in *th Standard. Byjus commited that if they failed to give me services then they will give me ***% Refund. Right now I am at UAE, I have tried to customer c...

Nov 07, 2023 by Mehulkumar Patoliya

I hv raised these request for byjus subsciption under 133043912734344955274957191 but not even sing (Byjus) Open

******* ******* ****** ******* above few request raised for byjus subsciption but not even single request is fullfilled by byjus...

Nov 06, 2023 by Parminder

Issue with refund (the knowlegde academy) Open

I have enrolled the ISO **** & ISO ***** course with the knowledge academy in July ****. After enrollment only I came to know that they are not providing IRCA certification which is mandatory for my career growth. When I asked this with sales r...

Nov 03, 2023 by Manoj

Byjus not cancelled subscription (Byjus) Open

byjus is not cancelled my subscription and done loan on my account.request number ******* raised for cancellation ...

Nov 02, 2023 by Parminder

Refund for online course (Skill Nation by Jatan Shah) Open

• I attended Skill Nation workshop by Mr. Jatan Shah on **st September ****. After the actual workshop, he marketed a full-fledged course of his- called the Masterclass that cost Rs.***** + GST. There was also an option to pay it in * instal...

Nov 01, 2023 by Divya S

Byjus not cancel subscription (Byjus) Open

subscription not cancelled yet req num ******* was raised for the same but still not cancelled and forcing emi and loan on my account unnecessary ...

Nov 01, 2023 by Parminder

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Refund not credited (Byjus) Closed

order id ********* I've enrolled in the course on **-**-****. i applied for the cancellation on **-**-****. I got reply from them asking bank details for refund on **-**-****. And after that when I am calling them they are saying we will arrang...

Aug 25, 2023 by Eswar

Byju s is not cancelling my online classes subscription (Byjus) Closed

My father registered online classes for me and my brother for grade * @ Rs *****/- on **.**.**** (Rs ***** deposited instantly and remaining amount Rs *****/- considered as loan from Byju's. Monthly deduction of Rs ****/- started from my fath...

Aug 16, 2023 by Ramachal Vishwakarma

Fraud worst abroad consultant of india (Y AXIS OVERSEAS CAREER CONSULTANTS ) Closed

I had complained about Y- Axis on **-*-** under complaint no - ****** and later resolved on the terms of solving my issues. But later not even a single call was initiated on their end after resolving. ... ... ... The previous complaint was as ...

Aug 08, 2023 by Shrishthi

Delaying my Education (Simplilearn) Closed

I received unsatisfactory services by Simplilearn. Im in need of immediate refund of the fees I paid for the AI course I enrolled in February **** The total fees I paid amount to INR *,**,*** as follows: *st payment **,*** beginning, then *nd...

Aug 02, 2023 by Mahesh V Jaiji

Cancellation refund (Byjus Claases) Closed

I have joined course of my son for *th & **th standard. After * months, I want to cancel it. They denied to refund. ...

Jul 11, 2023 by Riteshkumar Patel

Course cancellation and Loan Closure (Skill Lync and Eduvanz ) Closed

Hello, Myself Nihar, Actually. I had enrolled for a course PG program Hybrid electric vehicle design and analysis on Feb ** th with Skill Lync. Before Joining inside sales specialist said that they will help if he have some financial issu...

Jun 29, 2023 by Nihar Pandith M N

Cancellation of programme (Byjus) Closed

Dear sir / mam, as I took byjus programm and now I aplied for cancellation but they are telling you are beyond the cancellation period. While joining my mentor told me that if you are not satisfied you may cancel your program. But now they are ...

Jun 26, 2023 by Jagadish. J

Refund from Oda class for year tution fee (Oda Class ) Closed

I have taken admission for *th standard class, but my sob do not want to continue hence requested refund, I have been told you can not withdraw now but you have to apply once the class start. So I waited from December and then when class starte...

Jun 13, 2023 by Sandhya Shinde

Simplilearn Course cancellation (Simplilearn) Closed

I have taken the PG in AI/ML course from Simplilearn while joining time Simplilearn said that this is job guaranteed program Simplilearn guarantee offers job and with in * Months I can able to gat a Job. But now situation was totally reverse. T...

Jun 12, 2023 by Chandramouli

I want my simplilern EMI Course both are Stop (Simplilearn) Closed

SimplyLearn Agent requested me to be Annual in the course. Course name Full Stack Web Developer & Agent name is Dhruv tathagat. He promised me to I get Job in * Month because we have tie-up with malti National company's. Then I'm Enrolled they ...

Jun 12, 2023 by Full Stack Web Developer

Refund not credited (Byjus aaksh institution) Closed

Byju's is not crediting the promised refund. They are delaying the process again and again. It's causing too much mental harassment for a student like me....

Jun 07, 2023 by Mohor Ghosh

Course and EMI cancellation and refund of money (Simpli Learn ) Closed

Hi I plan to switch my carreer from civil to IT field and searching for better course. From simpli learn they suggest to do FUll Stack web Developer course then i paid for it every classes will be live and so many things they told. Then next ...

Jun 05, 2023 by DEEPAK A

They have no response to extend my test and refund my money (Simplilearn Data science job gurantee program ) Closed

i have raise a ticket **/**/**** but they have not resolve my problem . i have many to call support team they have also not response clearly , i am btech student in this bootcamp i have lost my time and money i have lots of pressure for my fami...

May 20, 2023 by Prashant dwivedi

Cancellation is not done and misleading (Byjus aaksh institution) Closed

Byju's Team is misleading about my cancellation. Every single day I call them, they make fake promises of arranging callback from higher authority and then don't respond. Even they didn't take any action. I'm Frustrated with their services. Wan...

May 17, 2023 by Mohor Ghosh

Cancellation of course from upgrad (Upgrad.com) Closed

I registered for a course in upgrad. And paid *****/- on * March **** as registration. Then they told me to take no cost emi loan from propelled to pay the fee in installment. I took the emi plan . Its of *****/- per month and started the emi f...

Apr 12, 2023 by Priyanshi porwal

Admission cancel but fees not refund (mgm college kankarbagh patna) Closed

Mene apna admission MGM college kankarbagh patna me BBM course ke liye krwaya tha **** me student credit card ke through per mera **th me **%se km marks tha isliye college walo ne Mera admission cancel Kiya or fees bhi refund nhi kr rha hh sirf...

Mar 20, 2023 by Roushan Kumar

Didnt get refund and batch shift (PHYSCICS WALLAH ) Closed

Didnt get batch shift did nt get refund of study material after canceling order after purchasing with batch...

Mar 11, 2023 by Tanishq Garg

Ed tech company (Planetspark) Closed

I paid ***** from my bank account through ecs emi and not even a single month completed so now I want to cancel the subscription and they are denying to give the refund and the total classes I attended is *. Kindly help me in this case....

Feb 16, 2023 by Sainath Reddy

Scammed and made false promises by Byjus Ias counsellor promising enrollment to GS live and PSIR opt (Byjus ias) Closed

I was promised that i will get enrolled to Both Gs programme and Psir optional course for * years but i have been denied the access to PSIR course and the counsellor is ignoring and blocking my calls and massages ever since . so, please hel...

Jan 31, 2023 by Mamta

Refund not giving (Think and learn Private Limited Byjus) Closed

My cousin took the course from byjus and there was ** days refund policy , as per the policy he mail regarding cancellation before ** days but still they are not providing refund and they are harassing my brother . My brother lost his mobile p...

Jan 25, 2023 by Bandana



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Complaint filed against: Meesho


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Complaint filed against: Pepperfry


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"With your help I have received a full refund. Genuine platforms like Voxya are rare to find. Would love to see Voxya reach greater heights. Thank you for your prompt and professional responses."

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"OYO has initiated a full refund within no time, only because of your help Voxya. Thanks a lot for the support."

Roshin A Rahman
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Jithendra Babu
Complaint filed against: Red Apple Fashion


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"I got my refund back in my bank Account. Thank you Voxya team for all your support and follow ups."

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"My refund has been credited to my account. Thanks to Voxya and Mamaearth."

Takhellambam M
Complaint filed against: MamaEarth


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"I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)"

Abhijit Dhote
Complaint filed against: Weddingz.in


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Santosh Dash
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"Thanks Voxya for helping to resolve the issue."

Kadem Nagaraj G
Complaint filed against: Powermax Fitness


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Rajiv Kinger
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"My issue is resolved. I got the call from MMT and they refunded my amount. Thank you Voxya team. Thanks for being great help."

Mohd Afnan
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"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."

Mohammed Abdulrahim A
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Parvathy M
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Leela Sai M Guggilam
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S Harish
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Vasanthkumar K
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Complaint filed against: Pepperfry.com


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"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"

NAGA TEJA RAM K
Complaint filed against: Cleartrip


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"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart


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"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar
Complaint filed against: ZebPay


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"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"

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Complaint filed against: HappyEasyGo


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Nirmala Mary
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Purushothama N
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Prince Kumar
Complaint filed against: Amazon


Resolved


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Complaint filed against: Robu.in


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Complaint filed against: Clear Trip


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Complaint filed against: Investment Reasearch Advisor


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Rohit Kumar
Complaint filed against: Swiggy


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Complaint filed against: Yatra


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Complaint filed against: Oyo Hotel


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Complaint filed against: Amazon.in


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Complaint filed against: Airtel Digital Tv


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Complaint filed against: Yatra.com


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Complaint filed against: Jasper Industries


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Avinash Kumar
Complaint filed against: Swiggy


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Complaint filed against: Spice Jet


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Sushil Mathew
Complaint filed against: Hathway Broadband Internet


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Darshan Kumar Patel
Complaint filed against: OYO Rooms


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Prabhakar Chaturvedi
Complaint filed against: Flipkart


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Rakesh Shinde
Complaint filed against: Swiggy


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Mannu Datta
Complaint filed against: Tatasky


Resolved


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Asif Belim
Complaint filed against: OYO Rooms


Resolved


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Complaint filed against: Pepperfry


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Complaint filed against: Delhivery


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Complaint filed against: PhonePe


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Complaint filed against: Labbaik Umrahs


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Complaint filed against: Wisdom Jobs


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Complaint filed against: Swiggy


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Complaint filed against: ClickOurStore


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