Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Want Cancellation and Refund (Toppr Technologies Pvt Ltd) ^Open

**th Feb ****, A Toppr Executive Named Ishwar Came in my house. Even if we do not want to hear about Toppr. He said it will help you and save your time. He also trapped us in Marketing Tactics Of Discount and didn't gave us the Time of Actuall...

Sep 03, 2021 by Suresh Mulchand Patre

Online exam cancelled (Nism) ^Open

I was schduled to give my mutual funds exam .I was half way through the exam when i was prompted to shut down my laptop i asked if it would affect my exam but no response so i did as told and when i tried to access again the link was unccessibl...

Sep 02, 2021 by Deborah joy dohling

Not satisfies with byju s (BYJU'S) ^Open

I have purchased the byju's course when byju's concellor call me then he told us that when you want then you can cancel the order if not satisfies but now they are not canceling my order.my father is not much literate and they took my father si...

Aug 02, 2021 by Kumar sanu

Unfair dismissal (Bombay Education Society and Barnes School and Junior College DevlaliNashik Dist Maharashtra) ^Open

I am being unfairly dismissed because I raised my voice against being victimised and bullied by the Principal of Barnes School and Junior College. I am an Australian Citizen holding an OCI. I was employed by the Bombay Education Society first i...

Jul 26, 2021 by Eugene Gerald Roscoe

Cancel Loan amount (upgrad) ^Open

i enrolled myself with upgrad for the course PG HRM. I took admission last month and my emi will start from August ****. but due to my health issues . i wont be able to continue with my course. when i ask them to help me they informed me there ...

Jul 23, 2021 by sweety kumari

Refund not initiated (Byjus Company ) ^Open

I had sent a number of mail to the BYJUS TEAM for the refund of my order which I had already returned but didn't get a respond from their end also i am calling their customer care executive they are providing different email ids and some of th...

Jul 05, 2021 by Smriti Bhattacharjee

Education learning package not Provided (Vedantu com) ^Open

I have purchased package - Independent Reading and Expression from Vedantu Online on **th June.According to Vedantu policy we should be intimated with class scheduled within ** hours But unfortunately we have never notify with any details.Afte...

Jul 05, 2021 by Sonali Pradhan

False commitment (Byjus ias) ^Open

As i demanded for a refund as the tab provided by byjus was not working for * months,they offered me an extension of the course and to which I agreed, then they sent me an email as well , and now they are saying that they have agreed on allowin...

Jun 21, 2021 by Pratik raj

University is refusing to complete my study (maharaja sayajirao university of baroda) ^Open

मैंने बड़ौदा से महाराजा सयाजीराव यूनिवर्सिटी टेक्सटाइल इंजीनियरिंग में पढ़ाई की , मेरा एडमि...

Jun 14, 2021 by Khushbu

Cancellation of byjus IAS program (Byjus ias) ^Open

My self Maria Justina,I was forcefully joined by one of the employee from byjus iam house wife,I don't have any income,my husband also lost his job due to covid My son is suffering from hydronephrosis he has undergone left plyloplasty surgery,...

Jun 12, 2021 by Maria Justina z

Consumer concern not resolved (Simplilearn) ^Open

I suffered and still I'm suffering so much both mentally and emotionally because of Simplilearn. As a consumer my concerns were not heard by them and I'm still fighting for justice. I mailed them on my concern back in March **** and still I din...

Jun 07, 2021 by Abinaya

IAS not refunding Money ( IAS ) ^Open

I have enrolled for coaching in V*V IAS when SC decision came that they are giving an extra attempt to candidates but when SC cour order age barred candidates are no more eligible for extra attempt I asked for a refund of money from the institu...

May 08, 2021 by Ankit Mishra

Not refunding the cancelled final exam fees of which is approximately Rs 220 (CHITRALEKHA ART SCHOOL) ^Open

Not refunding the cancelled final exam fees of ****-** which is approximately Rs ***/- Phone: ****** ***** Address **/**a, Gouri Bari Lane kolkata ****** Branches ** B, Rajadinendra street, Kolkata ******, Kolkata, West Bengal ****** ...

May 05, 2021 by Arunava chowdhury

Promised services not delevered (Karnataka university Dharwad) ^Open

I did my *-year engineering degree from Karnataka University, Dharwad in the year ****, but couldn't able to collect my Engg. degree certificate. For this when I contacted them they told me to provide the passing marks card and urgent convocati...

Apr 25, 2021 by Navtej Singh

Upgrad Refund (Upgrad Education Private Limited) ^Open

I had enrolled a course of ***** and since then I am facing salary cut,Covid survivor,mom operation( everything documented and sent to Upgrad team) Since then they are forcing me to join the course and not giving me my refund as I am already fa...

Apr 23, 2021 by Alphonsa James

Refund of provisional booking fees (Adamas University Kolkata) ^Open

After applying online in this university,a person,who introduced himself as the Associate Vice President - Education Counselling and Communication,contacted me,almost repeatedly called me and asked for the Provisional Booking Fees - Rs***** cl...

Apr 21, 2021 by Shikha Bhattacharya

NIOS payment done but still Application Showing Submission Pending (National Institute Of Open Schooling) ^Open

I made NIOS admission by paying Rs.*****.** after making payment My application still showing Submission pending even my amount has been deducted from my bank account. And I have inquire to my bank & they have said that the Amount of Rs.****.**...

Apr 07, 2021 by Aseng Ratan

Fees not refunded (The Bhawanipur Education Society College) ^Open

I had taken admission in the BGES College, Kolkata, in September and paid the requisite fees of Rs. *****. I desired to get my admissions cancelled. I wrote a mail regarding the same, requesting them to cancel my admission and refund the fees p...

Mar 16, 2021 by Dipesh Chandak

Ask money for my certificates (St Marys Engineering College Deshmukhi) ^Open

I submitted at the time of admission but now they are not giving my certificates back. Please help me to get my certificates back from that college They are asking * lakh rupees...

Mar 14, 2021 by Syed Mohd Ali

Faculty Not Available Breach of Contract Not Refunding Money (GateIIT Gate Indian Institute of Tutorials Bangalore ) ^Open

Eleven follow-ups have been made since the mail below dated *rd January ****. After the third follow-up GATEIIT responded asking for my bank details, which I sent. Since then eight more followups have been done. Yet, no refund. -----> "Dear XXX...

Mar 07, 2021 by Sanjiv Kumar Gupta

Udemy Terminated Accounts with over students without any reason and not responding (Udemy.com) ^Closed

I started my Instructor journey on udemy in April ****. But because of some policy issue they suspended my account for the period of one month so as a backup I started a new account on udemy and it was working fine till * months. In this * mont...

Aug 06, 2021 by Shubham Kotwal

Refund is not processed (Byjus learning) ^Closed

This is in regard to the refund that is not being processed from a long time even after calling them for months. I beg to help me in getting my money back. Thank you...

Jul 29, 2021 by Namrata Dhakad

Not responding cancellation request and harassing by making several calls for EMI payment (Byjus Company ) ^Closed

I want to lodge a complain against Byjus company for The following reasons- *. Not responding our request for cancellation of Byjus online learning programme inspite of our several request by mails and phone calls for cancellation . *. Harass...

Jul 13, 2021 by Dr Padma Borgohain

About fake promise of staffs and unsatisfied reply for cancellation (Byjus) ^Closed

Hello sir/madam Iam Rubia from tamilnadu. We have ordered byjus Neet course through a mediator . At the starting itself we refused but the manager told that you can use it for ** days and can return if you not like it....

Jun 28, 2021 by Regina Kumaresan

Torturing the employee (Byjus) ^Closed

My cousin joined byjus as BDT and what you people do are pathetic. You treat them like slaves. You pay them good but what the hell is this ** to ** hours work??? Don't you have some kind of humanity. You dont even give them a tea break. You l...

Jun 26, 2021 by Amsham

Money not refunded (Simplilearn) ^Closed

After registered for Data Scientist, AI courses in Simplilearn for ***** rupees. I attended two classes and could not continue as I have eye issues. I contacted simplilearn account manager . But they are not willing to refund amount. Now I star...

Jun 26, 2021 by Satya

Refund of Big Data Engineer Course on SimpliLearn (Simplilearn) ^Closed

I purchased a "Big Data Engineer" course on SimpliLearn on ** May **** and raised a request for a refund on **st May ****. They have mentioned in the refund policy that to get the refund you must not have downloaded any E-book from the content ...

Jun 18, 2021 by Gayatri Gupta

Misleading of customer by BYJus (Byjus) ^Closed

Dear Sir, I have been opted for free counselling class in BYJUS for my child on **/**/**** and Mr. Vineet Bhardwaj from BYJUS taken an audio - video class. Through counselling secession Mr. Vineet Bhardwaj asked for Rs. ****/- for free trial cl...

Jun 04, 2021 by Bipul Barman

Byjus return and refund (Byjus ias) ^Closed

Byjus took Rs. **** from us as a downpayment for the course and the remaining amount is due via EMI, I was in contact with one person who had originally sold is the course, who also assured us that any issue will be solved by her, I was told th...

May 24, 2021 by Aditi Jain

Cancellation of my byjus products after 3 months (Byju ias) ^Closed

I had purchased ** Feb ** new byjus ias course in hindi medium, course completed date is ** Dec ****. But byjus products is not fair and not good. The material and matter is very old version. so i decided cancel....

May 13, 2021 by Vinod Kumar

Refund (Byjus learning app) ^Closed

Humne byjus ka pura product vapas kar diya hai lekin abhi tak byjus ki taraf se koi call nhi aaya h or hamara paisa bhi refund nahi hua hai EMI ki date bhi cancel nahi karayi gayi h ...

May 08, 2021 by Anuj singh

SERVICE NOT PROVIDING WANT REFUND (Byjus learning app) ^Closed

I HAD TAKEN SUBSCRIPTION FOR * YEARS FROM CLASS * TO CLASS * FOR MY SON. NOW THIS YEAR HE IS PROMOTED TO CLASS *. MY SON NISCHAY LOST HIS BYJUS TABLET'S SD CARD BECAUSE IT WAS NOT WORKING HE TOOK IT OUT AND THEN MISPLACED IT. WE HAD SEVE...

Apr 26, 2021 by Amit Agarwal

No Clarification or confirmation from Byju s on ECS mandate for cancelled Order and loan ( BYJU s Think And Learn Pvt Ltd) ^Closed

Hello All, I tried to purchase a Byjus product for my KID and the Byju's mentor visited our house on April *rd and tried to process order and did a ENACH to process the ECS mandate for the amount of ***** via IIFL. On April *th he made me to ...

Apr 25, 2021 by Sabarish Santhanam

Payment not received (Awign Internship ) ^Closed

I recently applied work for home intership. (Country of origin mapping for awign) on February **th ****. After completing the work, I had got ***₹ amount on **th March **** which was to be withdrawn. But until now i.e **nd April, I am still...

Apr 22, 2021 by Rohan S

Course fees refund (Byjus) ^Closed

Byjus ...

Apr 19, 2021 by Girish C

Fraud done by byju s (Byjus) ^Closed

I, Asif Islam son of Anisul Islam has applied for banking course in Byju's but came to know that there are no banking courses available.My father has paid the amount of ***** in one time and the amount has been deducted from my father's account...

Apr 17, 2021 by Anisul Islam

Refund amount (Sarat Chandra Ias Academy Vijayawada) ^Closed

Respected Sir, Iam Maram Sridhar Reddy,working and My wife working in BHARAT ELECTRONICS LIMITED as deputy engineer,resigned to get prepared for CIVIL SERVICES.Then I decided to join my wife(Atmakuri Mounika) in IAS coaching.After enquiring th...

Apr 17, 2021 by Maram Sridhar Reddy

Return and Refund Money (BYJU'S) ^Closed

...

Apr 15, 2021 by Kishore Kumar

Byjus finance department harassing me (Byjus Learning Online Products) ^Closed

I purchased byjus trail kit in feb ** **** .within trail period i opted for refund now all We are being threatened by them that our cibl score and penalty charges will be deducted when the actual fault is done by Byjus. I have returned the pro...

Apr 14, 2021 by Ayesha mohammed

Course completion certificate not issuing from the university (Madurai kamraj university) ^Closed

Sir my self G Rajendra Prasad completed BCA from madurai kamaraj university in APR **** since then iam awaiting for CC in **** for one of my mail they replied me that your fees is due of Rs ****/- and i paid the same in ** Oct **** but they did...

Apr 10, 2021 by G RAJENDRA PRASAD