Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

I want to refund my invested amount (Extramarks) ^Open

I did my admission of my ward in extramarks after attending in class my son complaint that I am not understanding during online class on that very day I made a complaint and asked them to refund my earnest money of Rs ***** .After repeated requ...

May 23, 2022 by Mirza younis ahmad

Order punched and delivery assured by 3 senior managers but still classes of AAKASH BYJUS class 12 J (Think and Learn Pvt Ltd BYJUS) ^Open

*)I am a premium Byjus student enrolled in JEE(**+**) since ****(for JEE ****) and am a student of Byjus since ****. The enrollment is on number: ********** . *) Due to an issue with my class ** part of the program I first reached out to Byj...

May 22, 2022 by Mohammad Anas Faisal

Cancellation of byjus course and loan as they have sanctioned two for a single byjus course (Byjus learning app) ^Open

sir I have purchased byjus course for class * to ** for my son SWARN SINHA on ** Feb **. for which I have paid ***** in cash and loan of *****. when apply for cancellation they give me discount and sanctioned a loan of ***** as told by them tha...

Apr 18, 2022 by NAVIN KUMAR SHINHA

Improper information from Amity online (Amity Online University) ^Open

The program expert of amity online provided me with false information and claimed that I could join the January session without my **th results. Later my form was put on hold as I didn't get my results yet. But I had already paid the fees and...

Apr 07, 2022 by Shabique Maheer Haque

Double payment refund (Physics wallah app) ^Open

sir when i made payment for the first time it was showing payment failed so i did it again it had deducted double amount from my account please help...

Mar 28, 2022 by Nikhil Tatyabhau Gawade

Refund not credited (Lido Learning) ^Open

As per lido Learning refund should be credit within ** days but ** months completed refund not received yet...

Mar 15, 2022 by Chandrakanta Dalabehera

Fees (Byjus) ^Open

My child for which I have register for Byjus. But for the first month I m telling them that my child didn't study in your tab or app plz cancel it in that Given them medical prob also .... for that they contact me that your account sign p...

Mar 10, 2022 by GAURAV SAHU

Unauthorised Loan raised through fraud (Lido Learning) ^Open

Hi! myself Pankaj Kumar Paswan would like to inform You that i had enrolled my children for free trial coding class of LIDO in the month of December ** . At the time of enrollment and continue coding classes i had clearly informed to Lido Learn...

Mar 09, 2022 by Pankaj Kumar

Refund is not done and Invoice not shared as promised (Byjus Company ) ^Open

hi i have taken byjus Subscription for my kid she studying UKG ,mr swaroop raju from byjus sales person who coordinate with me initially and he has promised us UKG is Complimentary and From *Grade to *th Grade charges are Rs-*****-/- and Math'...

Feb 28, 2022 by Sathish N

Refund denied for the MSc course not registered enrolled (Upgrad Education Private Limited) ^Open

I registered for PGDML and Msc in upgrad in oct-**** batch and paid full fee of Rs.******. However i am able to complete only PGDML and not Msc course due to my personal situation/work pressure/financial situation during this corona pandemic....

Feb 19, 2022 by Alagesan Palani

Class unenroll and refund (Lido Learning) ^Open

I have been massaging Akash Ghosh to unenroll the lido class since day one. Later also told Madam Sonal Singh that I want to cancel this class. he says to mail, I ask for a refund by Unenrolling through mail. I apply to call back through lido ...

Feb 14, 2022 by Md Kamaluddin Ahamed

Credit score lowered beacuse of a mistake made by byjus (Byjus) ^Open

Respected sir, I've taken a class course on byjus for **th and **th (**** Feb). The amount ***** was payed by EMI options thta was availed by byjus team and theyve said if the classes are not as satisfied as we think it is we can unsubscribe th...

Feb 09, 2022 by AKSHAYA

Refund Not Done (Lido Learning) ^Open

We have enrolled KG course of Lido Learning in May ****. during enrollment they told us that u can stop course any time and we will refund amount within ** days. We stopped course in oct ****. It is more than * months and they are not refund am...

Feb 01, 2022 by khushbu

Refund of money (Aakash Institute Bokaro) ^Open

I decided to take * year subscription in Aakash for the preparation of NEET.On **st December **** I paid ***** as registration fee and on *rd January **** I took admission by paying ***** everything was going well staffs also talked sweetly....

Jan 22, 2022 by Sadiya Ashraf

Complain regarding refund (Lido Learning) ^Open

In may **** i receive a call from LIDO learning representative, they provide me all detail regarding LIDO. I decided to take Demo class for my child Anant. Demo class teacher was Roshni. The demo class was very attractive that's why i think it ...

Jan 20, 2022 by MUKESH KUMAR GUPTA

False statement Delivered (BYjus class) ^Open

I registered my son's name in Byjus online class for one year course.But they are now forcing me to do * years course. Now Continuing * years is not possible for me due to economical weekness. I put mails after mails for unsubscription but they...

Jan 19, 2022 by Bamdev Bhalla

Job fraud (limelight creative solutions) ^Open

Bcz of this covid there were no jobs in my field so we consulted this person. He said that he would give us jobs in our company of choice. We felt it very genuine So I paid **k and my frnd **k.said That we would get jobs within * days or he wil...

Jan 19, 2022 by Hima Varshini

Whitehat Jr delaying the refund amount (Whitehat Jr ) ^Open

I had requested for the refund of my money after I opted out of the online music classes from Whitehat Jr. First they said that since I had opted for a EMI option so it is difficult for them to cut the amount for the classes that I attended and...

Jan 18, 2022 by Arati Kamate

Want Refund for Cancellation of Class (Byju s) ^Open

I have paid Rs.*****/- for Online Tuition for my son in two Instalment Rs.****/- on **/**/**** and Rs.****/- on **/**/****, After almost * month, we realise that classes are not taken, as there system does not show any credit to my son's accoun...

Jan 17, 2022 by Sunil Salunke

Misleading Education Provider (INDIAN DIGITAL MARKETER) ^Open

I enrolled in pro-course of indian digital marketer to learn digital marketing skills. It was promised that course would offer internships from day-* and all other things, and If we were not satisfied with the course we would get ***% refund of...

Jan 15, 2022 by Chitransh Agrawal

5g a 9gad (?2> >0M/M0. *&>'?>0@(8M%>*(>),8@$>.]@d) ^Closed

.H (?*G* A.>* .?*M*>, M *?&M/>*/ ,H*(?/>,*@$>.]@ .G *- * **M*K *G >*M/*$ *A,?(M$A ?*> *@*@/ *M*>'?>* &M*>*> .G*G *G$( -A$>( *G$A &G* G ,>*B& -@ ,$ *G$( -A$>( *,?$ *Hd...

Apr 21, 2022 by NILESH KUMAR Mishra

Return package (By juse) ^Closed

Mujhe Byjus ki taraf se ek Phone call aaya tha ki aap ki beti ko schoolership diya jayega agar wo hamare test pass kar legi.iske kuch dino bad inka ek counseller mere ghar aaya aur usne kaha ki aap Byjus ka package apani beti ki padhai ke liye ...

Apr 05, 2022 by Pooja Singh

Rude Behavior of Simplilearn s executive (Simplilearn) ^Closed

I have contacted a Simplilearn executive Narendra Bastani | narendra.bastani@simplilearn.net |**********/********** for a quote, he said he would be able to share it by tomorrow, I requested him for sharing the pricing today itself as they woul...

Apr 01, 2022 by Aswini

Continues calls and torture (Byjus) ^Closed

I have taken BYJU’S last year **** march. After making one emi paid i told i want to cancel it because my daughter Is not using it. But your BYJU’S team not possible you once taken it ll continues. Then again i guy from financial team told...

Mar 13, 2022 by Madan Chandrasekaran

Cancellation and Refund from Byju s (BYJU'S) ^Closed

We have paid Rs.**,***/- on Feb **th ***** @ **:** PM (Thursday)through credit card for a combo offline package for Class **, ** & NEET with ** inches tablet for our daughter. The counsellor and manager have informed us that the enrolment wil...

Mar 06, 2022 by Udayasri Mavuleti

Refund not credited (Lido Learning) ^Closed

refund of fee not credited yet, same was approved by lido on ** nov**** with Max time ** days but still pending ...

Feb 16, 2022 by Deepak agarwal

EXTRAMARKSmoney not refunded (EXTRAMARKSDubai) ^Closed

I am from Dubai, UAE. I had a very bad experience with Extramarks. It is ***% fraud and without knowing that, I enrolled my child from UAE after having a conversation via zoom of *.* hrs with Mr Utsav Menon (the name displayed on screen) and la...

Feb 11, 2022 by Jisha Asokan

Refund not done (Byju) ^Closed

I have purchased a Byju's Tablet learing program for my child but he was not willing to learn from tablet. as per byju's policy i have requested cancellation of this program with in ** days. but now there is more than one month there is no can...

Jan 14, 2022 by Sanjeev Beniwal

I want my 5000 rupees refund (Byjus) ^Closed

Maine BYJUS k UPSC IAS course k liye **.**.**** ko raat **:** pr **** ki down the ki thi but kuch persnol issue ki wajah se main apna paisa wps lena chahta hoon maine is baare mein byjus k supporting department ko bhi batya h bt abhi tkk mujhe ...

Jan 13, 2022 by Adhiraj Saxena

1 (Byju) ^Closed

Tablet is not working since * months and i have called so many times to mentor but my problem is not being soved so i dont want to continue with it ...

Jan 12, 2022 by Mufida panarwala

Refund from Byjus (Byjus) ^Closed

My nephew got a call from Byju's team (Mr. Suraj Mamidwar - senior educational counsellor) and informed him that they will enroll him in Byju's online learning course as they find him very good at learning but needs some mentorship. They said t...

Jan 11, 2022 by shyam Wamane

Misguided and failure of commitment (Byju) ^Closed

They gave falls commitment and now not replying even after committed over mail Neither they pick my calls ...

Dec 31, 2021 by Tarun khatri

Byju s refund complaints (Byjus) ^Closed

Request for canceling the scholarship of my Child - Khushi Parashar by byju's due to not being satisfied with the payment process ...

Dec 30, 2021 by Shyam Sundar

Regarding cancellation and refund (Byjus) ^Closed

I have registered for my Refund within days of the refund policy and a refund id is generated. But it's been more than ** days . They have not initiated my refund nor any mail update regarding to it. When I call mentor , he always said that a c...

Dec 30, 2021 by Devesh

Cancellations of emi and refund amount t (Byjus ias) ^Closed

I am joined ias course in byjus by some problem am canceling the course so am mailing and called the BYJU’S Supporter team am said cancle the course the Kashika Gupta telling me am canceled but will you turn the Tablet then they said when wil...

Dec 07, 2021 by Sudha G

Charging admin fees (Simplilearn) ^Closed

Being a seafarer i was unsure about my next assignment, however while booking the course the booking executive said that if i were to cancel within a week i could get ***% refund on the course with no questions asked. Within a week of booking ...

Nov 29, 2021 by Nilesh Krishnakumar Thakker

No response about refund and product return (Think & Learn Private Limited) ^Closed

bought the byjus product for my daughters Venba and Iyal on **th Sep ****(invoice for the same is attached) through the byjus home counselor named Karthiga. Received the product on **th September **** and since I was not satisfied with the pro...

Oct 25, 2021 by Santhanakrishnan Palanisamy

No refund of my money (Skril) ^Closed

My skrill account is temporarily restricted without any reason and they refuse to do varification of my account and not returned my account please...

Oct 23, 2021 by Raunak Prasad

Cancellation of BYJUs course due to personal problem (BYjus class) ^Closed

Hello sir/madam , Iam sudha resident of tamil nadu. We have ordered byjus IAS Course subscription and form not satisfied for online class for * months and byjus getting education loan for aditya birla finance , actually noted initial amount *...

Oct 20, 2021 by Sudha G

CHEATING and IRRESONSIBLE (BYJU'S) ^Closed

Sir I have been Cheated by Byju's. I Humble Request You to please take an action . I have joined my Son in Byju's for tutions in *th class. Before the joining I have got call from Byju's Councilor and briefed Me about the subscription, features...

Oct 19, 2021 by Arun Kumar.T