Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
To get a refund (Physics Wallah Vidhyapeeth Center Aryabhatt Kota) Open
I had booked a seat for Rs *** for the Vishwas Diwas offer with the Physics Wallah. After that I started getting calls from PW counselors. Similarly, on ** April, I got a call asking me to visit the Physics Wallah's centre. When I went there, I...
Apr 23, 2024 by Hitesh Meena
Byjus is not conduting any class custormer care number is switch off (Byjus Clasees) Open
My son Sougata Mal,class VI, admitted for online classes from Oct'****. But from April'** no online class started , many times called customer care but not solved yet now and my contact was upto May'**** upto class VII. I have agreement also. ...
Apr 22, 2024 by SANJAY MAL
Byjus cancellation refund Fees of Rs (Byju s Com) Open
I Am More Interesting To Join To Offline Classes For IES Studies, Got Call From Byjus Team About The Offline IES Classes. They Informed You Can Visit Our Tavarekere Main Road Opposite To Forum Mall And I Am Clearly Mentioning Looking For IES An...
Apr 19, 2024 by Bhargavi V
No issuance of Course completion certificate (Upgrad Com) Open
I am a working professional as well as a mother of * year old kid. I had registered for a course with Upgrad .com on GenAI for Marketing Professionals in the month of November **** . The entire course was self paced with few live sessions which...
Apr 18, 2024 by Ruchika Garhwal
Services not provided as promised (Byjus Claases) Open
*. I have registered to BYJUS premium course for my two children for * years programs. The person named Akshay Ingole (Sales Executive) who would call us daily twice or thrice for about *-* months, so one day we decided to have a Zoom video ca...
Apr 17, 2024 by Jhilmil Bhalwar
Byju s Refund issue (Byjus) Open
Dear Sir/Madam, I have purchased Byjus online learning program through online counseling from Byjus verified employee Mr. Nikhil Raj (Employee No: TNL********; Mobile No: **********). Payment was done on * Nov-** (**,***.** via UPI: BYJ...
Apr 16, 2024 by Manoj Patel
Refund of admission fee (Great Learning) Open
I have paid Great Learning for admission into two courses (*) PGP AIML and (*) Deakin MDS on **-Dec-****. on the very next day, I had requested for the cancellation of my admission on **-Dec-****. However, I have not received any refund. ...
Apr 14, 2024 by Ashish Kumar Verma
NOT REFUND MY DEPOSIT MONEY (Course online karane ke liye) Open
I AM SURESH JHA CHOOSE A COURSE FROM BYJUS SO DEPOSIT THE COURSE AMOUNT OF ***** RS ON DATED ** DEC **** BUT THE SAME DAY ONE MY CONCERN SUGEST CANCEL THE CORSE BECAUSE WHOSE EXPERIENCE WITH BYJUS VERY BAD ONLY LOSSING MONEY SO I CANCEL THE ORD...
Apr 12, 2024 by SURESH KUMAR JHA
Purchased a course but they are not allowing to give exams (The Knowledge Academy) Open
I had purchased the course "Prince* Agile Foundation & Practitioner" from The Knowledge Academy. Their representative told me I can give the exam later also within the course span of * year. Now when I am trying to book the exam, they are decli...
Apr 11, 2024 by Satish Kumar Jaiswal
Seeking Redressal for WhiteHatJr s Failure to Refund Balance Credits (Whitehat Jr ) Open
I am writing to express my dissatisfaction and frustration with the service provided by WhiteHatJr regarding the refund of my balance credits. I purchased ** credits for Art class to utilize them for my kid. The course was completed with a l...
Apr 09, 2024 by Ripul Chhabra
Education services are not provided by university (Suresh Gyan Vihar University jagatpura jaipur) Open
I have paid ***** out of ***** fess , but university staff never guided me , as i m in distance education mode , further i was unable to see my *st semester result also. Now their fees department keep on calling me for fees. But i have already ...
Apr 06, 2024 by Sumanjeet
Not issuing the Original Degree Certificate (Sunrise University Alwar Rajasthan ) Open
With reference to the above cited subject, I hereby bring this information to your kind notice that I completed my Ph.D in Electronics and Communication Engineering successfully in the year of **** at Sunrise University, Alwar, Rajasthan. I got...
Apr 03, 2024 by SHREESHA KALKOOR MUDRADI
Not addressed our request to Byju s to Cancel our subscription refund (BYJU'S) Open
We requested the Byju's to cancel our subscription for CBSC **th Class SD card and return **,***/- on **th Feb ****, as we got another good alternative. Our request is not addressed till date. Please help us in resolving our request ...
Apr 03, 2024 by Balarama Krishnam Raju
Refund issue (Byju's Ed-tech company) Open
Good Morning Sir, when I search about online class for our children, they called us from byju's and arranged a zoom meeting orange for us. The councilor talked to us for a long time in the meeting and then you attended the zoom meeting, so we a...
Mar 31, 2024 by Gattigorla Ashok
Refund of my money (Simplilearn) Open
Simplilearn executive called me and explained about the IIIM Indore executive program. I agreed and paid the full amount. During admission they clearly mentioned if the student had some bad experience or in case of personal emergency, student c...
Mar 30, 2024 by Jyotiranjan Dash
Online course fraud my misleading claims (InsideAIML) Open
My name is Divya, based out of Coimbatore, Tamilnadu. In July ****, I joined the Masters in AI course(online mode) offered by InsideAIML. Working in a non-technical field, I was assured that the pedagogy will be suited to people from non-tech b...
Mar 29, 2024 by Divya S
Company is not cancelling the services as agreed during the sales (PLANET SPARK) Open
We had purchased online classes for my son from Planet Spark for a Public speaking course and during the sale, the sale person promised that there would be ** day review period and if our son is not able to cope or if we do not like the service...
Mar 23, 2024 by Mahadev
Cancellation Refund not paid (Whitehat Jr ) Open
I have renewed coding classes for my son in the year Jun **** by paying of Rs ******. On *rd Jan ****, i have discontinued the classes and asked for the refund of Rs.*****. as per the policy i should get the refund by ** working days, but there...
Mar 20, 2024 by Padma
Simplilearn Job Guarantee loan scam (Simpli Learn ) Open
I signed up for Simplilearn's 'Data Science' job guarantee course. After two weeks, I approached their sales manager to cancel due to poor education quality. Despite my request, they insisted I continue, promising a job after three months. I co...
Mar 16, 2024 by Shaistha O
Delay in dispatch of books (Physics wallah app) Open
Customer's Name: Aditya Kumar Singh; Customer's registered number with company: **********; Customer's registered e-mail id: singhaditya****@gmail.com; Date of Purchase: *th February ****; Invoice No: *******; Order No: **c*c*****dcd*f*af***b**...
Mar 11, 2024 by Aditya Kumar Singh
Refund not credited (Aakash bjyus institutions) Closed
i was taken course in byjus for my neet preparation .. but education was not good so i want to cancel the course there not responding to cancel the course and not giving refund to us saying to pay extra money plzz help us ...
Mar 22, 2024 by Reshma
Refund not credited (Aakash bjyus institutions) Closed
i taken course in byjus for my neet preparation but not at all good at preparation. so i want to cancel but not responding .. saying to pay money . if not paying cuting ***rupps daily from my bank account.. plz help us my father suffering aa lo...
Mar 21, 2024 by Reshma
Refund Not Processed by NTA (National Testing Agency (nta)) Closed
While performing online submission of application form for AISSEE ****, the Application Fee of Rs.***.** was debited twice from my account. It occurred as during the first attempt the message reflected by payment gateway was that the "Transacti...
Feb 26, 2024 by Ashu Sethi
Byjus fraud course not cancelling (Byjus) Closed
I had got registered to Gate full course but after cancelling I got mail confirmation but still not yet cancelled getting continuous calls from loan dept...
Dec 23, 2023 by MANISH M
Cancel of course and refund of money (Byju's Ed-tech company) Closed
sir i hadd taken course of BYJU'S for **+**+Neet in august they misinformation regarding EMI and didn't reduce the EMI. SO i register for Cancellation and Refund it was * month still no respond done they told to pay emi then they will refu...
Dec 20, 2023 by vishal
Cancellation and refund process not started (Byjus akash instuition) Closed
I am purchased a course from BYJUS for my daughter (II standard) on **/**/****. My daughter is student of Bengali medium but the course provided by BYJUS totally designed in English language, for that she is suffering and willing not to continu...
Dec 02, 2023 by Ujjal karmakar
Refund amount (Byjus exam preparation com) Closed
I'm B. Sujatha i have taken subscription for TSPSC GENCO AE (ECE) Branch on * November at * p.m.Before paying the amount few people of Byjus coordinators were told me that we are giving online classes for TSPSC GENCO AE ECE Branch. But after...
Nov 21, 2023 by sujatha gade
Refund not credited (Byjus Claases) Closed
I took byjus classes for my sister worth rupees ****** and asked for refund within ** days, they are deducting my installments since * months, ***** has been deducted till now, they are not listening, neither they are refunding my amount. ...
Nov 21, 2023 by saurabh singh
Byjus has not initiated refund of Home Tution and not responding to my emails (Byjus) Closed
Byjus Home tuition has collected Rs.****** from me for delivering *** hours of tuition hours at my home to my child. However, their tutor and the ops team have constantly failed to provide quality and consistency to the promised services....
Nov 08, 2023 by Karthikeyan Jayaraman
Refund not credited (Byjus) Closed
order id ********* I've enrolled in the course on **-**-****. i applied for the cancellation on **-**-****. I got reply from them asking bank details for refund on **-**-****. And after that when I am calling them they are saying we will arrang...
Aug 25, 2023 by Eswar
Byju s is not cancelling my online classes subscription (Byjus) Closed
My father registered online classes for me and my brother for grade * @ Rs *****/- on **.**.**** (Rs ***** deposited instantly and remaining amount Rs *****/- considered as loan from Byju's. Monthly deduction of Rs ****/- started from my fath...
Aug 16, 2023 by Ramachal Vishwakarma
Fraud worst abroad consultant of india (Y AXIS OVERSEAS CAREER CONSULTANTS ) Closed
I had complained about Y- Axis on **-*-** under complaint no - ****** and later resolved on the terms of solving my issues. But later not even a single call was initiated on their end after resolving. ... ... ... The previous complaint was as ...
Aug 08, 2023 by Shrishthi
Delaying my Education (Simplilearn) Closed
I received unsatisfactory services by Simplilearn. Im in need of immediate refund of the fees I paid for the AI course I enrolled in February **** The total fees I paid amount to INR *,**,*** as follows: *st payment **,*** beginning, then *nd...
Aug 02, 2023 by Mahesh V Jaiji
Cancellation refund (Byjus Claases) Closed
I have joined course of my son for *th & **th standard. After * months, I want to cancel it. They denied to refund. ...
Jul 11, 2023 by Riteshkumar Patel
Course cancellation and Loan Closure (Skill Lync and Eduvanz ) Closed
Hello, Myself Nihar, Actually. I had enrolled for a course PG program Hybrid electric vehicle design and analysis on Feb ** th with Skill Lync. Before Joining inside sales specialist said that they will help if he have some financial issu...
Jun 29, 2023 by Nihar Pandith M N
Cancellation of programme (Byjus) Closed
Dear sir / mam, as I took byjus programm and now I aplied for cancellation but they are telling you are beyond the cancellation period. While joining my mentor told me that if you are not satisfied you may cancel your program. But now they are ...
Jun 26, 2023 by Jagadish. J
Refund from Oda class for year tution fee (Oda Class ) Closed
I have taken admission for *th standard class, but my sob do not want to continue hence requested refund, I have been told you can not withdraw now but you have to apply once the class start. So I waited from December and then when class starte...
Jun 13, 2023 by Sandhya Shinde
Simplilearn Course cancellation (Simplilearn) Closed
I have taken the PG in AI/ML course from Simplilearn while joining time Simplilearn said that this is job guaranteed program Simplilearn guarantee offers job and with in * Months I can able to gat a Job. But now situation was totally reverse. T...
Jun 12, 2023 by Chandramouli
I want my simplilern EMI Course both are Stop (Simplilearn) Closed
SimplyLearn Agent requested me to be Annual in the course. Course name Full Stack Web Developer & Agent name is Dhruv tathagat. He promised me to I get Job in * Month because we have tie-up with malti National company's. Then I'm Enrolled they ...
Jun 12, 2023 by Full Stack Web Developer
Refund not credited (Byjus aaksh institution) Closed
Byju's is not crediting the promised refund. They are delaying the process again and again. It's causing too much mental harassment for a student like me....
Jun 07, 2023 by Mohor Ghosh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's