How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Whitehat Junior
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Refund not processed after cancellation (Byjus Home Tution) Open
I subscribed for Byju's Home Tution for my son Abhijnan Routh (student) on February *, **** by paying the entire amount of tuition fees for one year. The terms were for four weekly classes. Byju's could not find a suitable teacher for the same ...
Mar 23, 2023 by Nilanjan Routh
Service not provded as promised (Byju Classes) Open
For the Byju educational app we had subscribed in year **** (from Grade * to Grade ** )when my dautgher was studying in Grade *. Till grade * , we must access tutorials through app (self service only)and from Grade * it was promised an one on...
Mar 23, 2023 by Murugappan
Refund Not recived and Not responding to refund request (Byjus) Open
Recently Byjus contacted me and i enrolled My daughter in Byjus class and i paid **** registration fees and rest would be EMI..after lengthy process they cancelled EMI by themselves and when i asked for the reason they are not responding and al...
Mar 20, 2023 by Vaseem Hameed
Admission cancel but fees not refund (mgm college kankarbagh patna) Open
Mene apna admission MGM college kankarbagh patna me BBM course ke liye krwaya tha **** me student credit card ke through per mera **th me **%se km marks tha isliye college walo ne Mera admission cancel Kiya or fees bhi refund nhi kr rha hh sirf...
Mar 20, 2023 by Roushan Kumar
Promised service not received (Nandan Driving School) Open
I paid **** rupees on **-**-**** to Nandan Driving School to provide me with Car driving coaching for ** classes and get me a * wheeler and * wheeler driving license (fees for driving license included in **** rupees). They promised to start ...
Mar 15, 2023 by Ashutosh
MBA Program with IU (Simpli Learn ) Open
I have applied for MBA programme with IU University through Simpliearn in July **** I was paying EMI of ***** INR every month and after * months. University came back to me saying they have deregistered me from the programme as the documents...
Mar 15, 2023 by Amit kumar
Didnt get refund and batch shift (PHYSCICS WALLAH ) Open
Didnt get batch shift did nt get refund of study material after canceling order after purchasing with batch...
Mar 11, 2023 by Tanishq Garg
For cancel my course and refund my loan (Skill Lync and Eduvanz ) Open
my name is sunil kuma pushpad i am join skill lync **/*/**** skill lync take my document for slot boking and take loan from eduvanz his financial partner.the i dont awair about loan prosecing ammount was ******/rs and EMI was **** rs now for ...
Feb 27, 2023 by Sunil kumar
Skill Lync False Policies (Skill lync) Open
My complaint is about very disappointing refund policy !! I have done payment in the month of January evening for pre book amount which is *,*** Rupees and later asked me to pay pending emi amount of **** . I requested to skill lynk for refund...
Feb 24, 2023 by Tejkumar
Ed tech company (Planetspark) Open
I paid ***** from my bank account through ecs emi and not even a single month completed so now I want to cancel the subscription and they are denying to give the refund and the total classes I attended is *. Kindly help me in this case....
Feb 16, 2023 by Sainath Reddy
Mpokket (Jalan chemical industries) Open
I have taken loan from mpokket , and I'm due date before compalsary I can pay payable amount but , it has showing in cibil remark in Paytm and over due is showing date **/**/**** and amount is ****/- over due so y is showing and reflection my c...
Feb 03, 2023 by goska manish
Scammed and made false promises by Byjus Ias counsellor promising enrollment to GS live and PSIR opt (Byjus ias) Open
I was promised that i will get enrolled to Both Gs programme and Psir optional course for * years but i have been denied the access to PSIR course and the counsellor is ignoring and blocking my calls and massages ever since . so, please hel...
Jan 31, 2023 by Mamta
Issues in Cancelling the byjus monthly emi (Byjus) Open
I enrolled my brother in byjus tablet mode course for Rs*****. After attending the sessions for some time, i noticed that my brother was performing poorly in school, he got lowest marks compared to what he would get before when we was going for...
Jan 29, 2023 by B V Lakshmi
Simplilearn Course cancellation and EMI cancellation (Simplilearn) Open
I have asked Business Analysis program in simplilearn but thet brainwashed and enrolled me for a course on May **.**.**** for Full stack developer and got applied for EMI loan from Liquiloan of amount Rs.**,***.**/- for ** months from **.**.***...
Jan 29, 2023 by Vishwanath N
About cancel course (Skill Lync and Eduvanz ) Open
I joined pg program in ev design and development and at starting i paid **** and after that **** and **** of *St emi after that **** rs are dedicated from my ACC. At the time of joining course they don't tell me about cancellation of course . i...
Jan 23, 2023 by Omkar
Technical course with ACTE in (ACTE in) Open
Hello Team, As a part of professional development i had enrolled on **th Nov **** with ACTE in to pursue a course. The date provided for training was **th Nov ****. After frequent email follow-up they somehow arranged a trainer on **th Dec **...
Jan 12, 2023 by Viraj Udaysinh jadhav
Upgrad is not refunding fee (upgrad) Open
I have enrolled for DBA from upgrad and deposited ******* INR. Now I do not want to continue Upgrad . But they r not paying back my fee. Please help ....
Jan 06, 2023 by Vishal kumar
Refund of Hostel Fees (Campus Students Communities Pvt Ltd ) Open
In anticipation of re-opening of hostel for the academic year **** to **** ( BMS -*YR) and as discussed with the hostel management, the following amount were deposited online on **.**.**** - **,*** and on **.**.**** - **,***.** total = *,**...
Jan 03, 2023 by neelakandan nishad
Complain related graduation degree has notbeen issued by magadh university (Magadh University) Open
My self vidya bhaskar and my university name is magadh university gaya bihar. My complain is related to degree certificate and migration certificate. Magadh university provided service of post office delivery of degress certificate .then i appl...
Dec 25, 2022 by vidya bhaskar
Misselling of learning packages (Simplilearn Solutions Private Limited) Open
Simplilearn sold learning packages stating that they have tried up with Purdue University. The brochure mentioned that at the end of every module, there will be a module completion certificate issued by Simplilearn. Master classes completed wil...
Dec 11, 2022 by Afroz Dmello
Refund not giving (Think and learn Private Limited Byjus) Closed
My cousin took the course from byjus and there was ** days refund policy , as per the policy he mail regarding cancellation before ** days but still they are not providing refund and they are harassing my brother . My brother lost his mobile p...
Jan 25, 2023 by Bandana
Skill Lync No Cancellation Policy (Skill Lync and Liquiloans) Closed
I Am Here Because I Have A Complaint About A Skill Lync. I Am Not Getting Any Resolution For My Cancellation Issue From Skill Lync. *.* Months Back In September, I Enrolled In A Course Of Skill Lync "Post Graduate Program In Hybrid Electric Ve...
Jan 09, 2023 by Arpit Verma
Tuition Fee paid not refunded even after 9 months (Ifim College electronic City Bangalore) Closed
I paid Rs.*,**,*** towards the tuition fee on **.**.**** for the admission of my daughter Miss. Anupama K R. But subsequently we decided to join another college and requested a refund. They forwarded us the refund form and the form was submitte...
Jan 03, 2023 by RAMESH BABU K G
500000 ki dhokhadhadi (Arogya Dhan Varsha Finance And Investment Private Limited) Closed
*?>/$ *M$> *A(@* "*?/> (G adv credited coopretive society Ltd me ******/- $@( *> *A* .> ?/> %> *G?( *(@ G >*M/ *$> (G 'K'!<@ *G *H*G .> **> G *H*G *>** nhi kiye **M* **** .G...
Dec 28, 2022 by Sunil Dhakariya
Mony refund (Physics Wallah) Closed
Sir Physics Wallah se mai **** Rs ka books order Kiya tha lakin kisi Karan warsh Mai usse * December return kr diya aur aaj ** December ho gya un logo ne mera paisa refund nahi kiya aur mai jab v mail krta hu to kuch naya issue bta kr meri baat...
Dec 23, 2022 by Shivaay
Delay in batch (Physicswallah) Closed
It promise to start batch from **dec **** but a just few hour ago it post that there is delay in batcha and start from ** jan **** I want my money back ...
Dec 22, 2022 by Aman
Not give refund and for cancellation (Byju's Ed-tech company) Closed
I purchased gate course from Byju's but I want to cancel it because of some personal issues. I told my counselor about it he said he processing for it. From last * months I tried a lot but I can't got refund and also cut the emi of * months. I...
Dec 19, 2022 by Charmi kamleshbhai surati
CANCELLED MY ORDER BUT NOT GOT REFUND (Physics Wallah) Closed
Hi, I have placed an order but due to my order address not correct I cancelled my order. My order was of *** feet Double sided Whiteboard & Chalkboard. My order no. is PW*KDRUDQUXJ/***. Please refund my money on original payment method i.e., UP...
Dec 16, 2022 by Adamya Dhiman
Byjus complaint (Byjus classes) Closed
Hello I enrolled for Byjus classes for my * children on **th August ****. It was a siblings package. It cost me ***** & the consultant promised social studies but there was no books or study material for that subject. Also this ***** was conv...
Nov 28, 2022 by Isa Evon Sequeira
Pakage not delivered (Physics Wallah) Closed
Hello mam/sir i ordered arjuna jee books * month completed but no responce by pw I call then may times but they dont do anything My study getting delay ...
Nov 19, 2022 by Kaushal gupta
Service not uptodate and refund not issued (Bjyus ) Closed
I enrolled in ssb interview and afcat course. I was promised that I'll be getting an interview as discussed with the customer executive. I had my ssb on ** oct so as per the executive he booked me an course on ** oct and for the interview he ...
Oct 24, 2022 by Aditya Rajgurav
I want to cancel my EMI (BYJU'S) Closed
I have buy a subscription from Byju's for Gate CS **** with EMI option. But I haven't attended not more than * or * classes. N I didn't know about this **days return policy also. My first EMI is already deducted so they are saying they can't re...
Oct 22, 2022 by Soraisham Elizabeth Devi
Refund policy not explained i have requested for refund 1 day late (Simpli Learn ) Closed
I have joined Business/Data Analytics in Simplilearn. I feel I am not able to do this because of my work pressure and family problems. then I requested a refund process but I raised a request for only one day late but they are declining my requ...
Oct 01, 2022 by sharan bv
As per commitment of odisha coordinator Mr Subhajyoti Mishra there is a free look period of after t (Byjus) Closed
Kindly refund my money ...
Sep 28, 2022 by Ashutosh Mohapatra
Not Responding and Extra payment deducted during EMI payment (Byju s) Closed
Extra EMI deduction than actual EMI...
Sep 16, 2022 by Rahul
Refund not credit (Byjus Think and learn Pvt lmt) Closed
Grievance Details: On *th August Uday Raj Gehlot senior educational councilor called me and said *,*****/- for my son **th and **th class *Yrs physics, chemistry, maths(PCM) and IIT JEE coaching. If you pay ...
Sep 13, 2022 by P.LINGARAJU
Im not satisfied with the course (Byjus) Closed
As bjyus says they are best in course . There sales person says total false statements about there courses . They are charging ***** for old recorded videos which are bad quality I think **** is far more for that. There main purpose is to loot...
Sep 06, 2022 by Abhiram
Byju product expired early (Byju) Closed
I purchased a byju plan for my son Utkarsh for std *-* in ****. At that time my son was in std * so the byju representative told us that she will give std* for free. My sons academic session is as below. Std* - ****-** Std*- ****-** Std*- *...
Sep 04, 2022 by RAM DIWAKAR KUMAR
Cancelation of my eduvanz loan and i have not started and i dont want to (Skill lync ) Closed
In July **th date a i registerd HEV course with my own amount **** in Skill lync due to their they gave a loan approval from Eduvanz upto now i did not start my course . Because of my health and family issues i am BPL ( below poverty l...
Aug 27, 2022 by Yajna manikanta
Course and loan cancellation with refund (Skill lync ) Closed
Skill lync manipulate student mind and force to join the course, while joining there call 'n' no of times to make enrolled in the course. But after that they don't respond properly to the student, after enrolling i was not getting any access f...
Aug 22, 2022 by JAPESH MARTIN
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Complaint filed against: Kurlon Mattress