Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported Food Safety Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Food Safety Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Food Aggregator</b>
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
<b>2. Report to FSSAI</b>
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
<b>3. Send a Legal Notice</b>
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
<b>4. File a Consumer Forum Case</b>
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!
Most Common Issue Reported for Food Safety Complaints
Complaints
NON VEG FOOD SENT INSTEAD OF VEG (Zomato) Open
WRONG ORDER WAS PLACED BY ZOMATO TO THE RESTAURANT.INSTEAD OF VEG DISH NON VEG WAS SENT TO US AND WAS UNKNOWINGLY CONSUMED BY US FOR WHICH MY RELIGION WAS COMPROMISED ...
Dec 19, 2020 by JAY TOLAT
Swiggy is not refunding my money to the source (Swiggy) Open
Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...
Dec 14, 2020 by Kumar M
Order placed No Food No money (Swiggy) Open
I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...
Nov 28, 2020 by Thiruveedula Prasanth
Received nonveg momos in place of veg momos which I ordered (Swiggy) Open
This loss cannot be recovered with money as my friend is a vegetarian and he ate these momos but they were non veg momos which we got to know later on. My friend is furious on me and swiggy support is not responding over chat. The food was or...
Nov 03, 2020 by Ashish Gangwar
Worms in food item (Dunzo) Open
Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...
Oct 23, 2020 by Akshay Rathnavas
Stale food delivered (Swiggy) Open
I had ordered from Swiggy on *th October ****. The order was delayed. They first said that the delivery executive was caught by the police and now they are assigning a new executive and that will cause some delay. I told them I understand and r...
Oct 05, 2020 by Mohit khanna
It is really disappointing the way I have been harassed for all my recent orders I notice a constan (Swiggy) Open
It is really disappointing the way I have been harassed for all my recent orders I notice a constant negligence in the service I have concerns with my past * orders *. My first order with order number ************ where in I have been a...
Sep 30, 2020 by Vinita Biswas
No BAR Code and Manufactured date on FMCG Package (United India Foods Indore ) Open
No Manufacturing date and Bar code on package box of Rs.*.**/- wraffle chocolates. This makes the goods(food items) hazardous to public at large as expired products will be consumed....
Sep 23, 2020 by Madan Sai
Cancelled order without reasons and charged entire order amount as cancellation fee (Swiggy) Open
I had ordered my weekly groceries by * pm. as usual I was waiting for my order to get delivered. It was around * pm that might be last slots of swiggy grocery orders. Swiggy has not only cancelled the order without reasons but made it as non re...
Sep 16, 2020 by Sahana S P
Refund and food quality (zomato food app) Open
i ordered in zomato *th sep .In that order quantity missing and bad smell. i caht with customer support ,they said, your money will refund in your account within * business days ,. ** is completed, i raise a mail also .but no use, i ate that f...
Sep 16, 2020 by pavankumar g
I didn t do any order and amount should be debited from my account (Zomato) Open
I am vishal raj . The issue is that on **/**/**** at **:** from :- Terminal owner name - ZOMATO GURGAON. Terminal id - PU****** Transaction no - ************ Amount - ₹***.** This transaction made by zomato without my information ...
Sep 02, 2020 by Vishal raj
Bad quality or stale food delivered from swiggy Burger king restaurant (Swiggy) Open
I have ordered * BK veggie burgers from burger king through Swiggy and those Burgers were stale and in uneatable conditions my friend tried to eat them and did vomiting. i complaint it to swiggy but no resolution or an silly irresponsible reply...
Aug 25, 2020 by sameer ranjan Arya
Food not delivered but i was charged (Zomato) Open
Dear sir, Due respect i shalu singh is using zomato for years and then has faced small issues regarding delivery and those issues were solved but few months back i raised a issue of my order not being delivered yet i was shown in my app that i...
Aug 25, 2020 by Shalu singh
Swiggy is over charging customers under the name of packing charges (Swiggy) Open
I made an order from Swiggy and the bill charged was Rs.*** which included taxes + packing charges. However when I received the parcel which had a physical copy of the bill , the amount mentioned was Rs.*** (taxes+packing charges). This cle...
Aug 19, 2020 by Tousif
Cancelled arbitrarily (Swiggy) Open
Legal notice sent to them, but they least bothered simply sending some emails and by calling with some lame excuses. Sir, today I placed a breakfast order with your company, ORDER No.*********** and the same was accepted by you and amount o...
Aug 17, 2020 by M KISHORE KUMAR
Delivered food is which is not upto the mark and when complaint received police and death threats fr (Pizza Hut) Open
NOTE : PLEASE MY ENGLISH IS WEAK i had an order which was around *.* years back which i complaint that time itself but was not taken care of while i was new in bangalore i also almost forgot then few days back i was thinking of order from p...
Aug 12, 2020 by prince kumar agarwal
Refund not given (Swiggy) Open
I was to be given a refund of *** against my order having order number #***********. It was pending from **th of july and they are saying again and again that they have made the manual payment it will be credited in *-* days. They have made the...
Aug 11, 2020 by Ankit Anand
It was not hot and bad Quality (Pizzahut ) Open
I had ordered pizza today take away from powai outlet in Mumbai, i got a call to come after ** mins to collect i was standing there within ** mins and the order was cold lying at the desk of the outlet i asked the person he said it's ready sinc...
Aug 09, 2020 by Harsh Vora
Liquor Sold on Extra Price (Madhuloka Liquor Boutique Private Limited) Open
I bought a Chivas Regal ** years aged bottle manufacture dated **th feb **** with batch no LPAN****. The MRP on the cover quoted INR *,***.** /- but Madhuloka (No. ***/*, Near Cosmos Mall, Bangalore, Karnataka - ******) billed it at INR *,***/-...
Aug 07, 2020 by Pratik Tidke
Wrong packaging and concesutive error (Swiggy) Open
I have ordered through National bakers through Swiggy and some other restaurants and everything I was provided the order with Zomato packaging which ask me to challenge safety measures. Every time either I had to complaint it through email, ch...
Aug 07, 2020 by Inderjeet singh
Not received order as expected (Smokin joe) Closed
Hi, I had ordered * pizza online from swiggy (smokin Joe's)) Airoli Navi Mumbai. Not received order as expected. Pepper and chilli flakes not received, pizza slices were misplaced inside the box. The condition of the pizza was not in good...
Jan 26, 2020 by Prakash Bawkar
Swiggy delivery of nonveg biriyani on placing a veg biriyani (Swiggy) Closed
Order number ***********. I received a non-veg biriyani instead of veg biriyani. Upon talking to customer care, they asked us to mail the pictures of the item. We did it, and we got a mail from swiggy support of sympathy towards our item misp...
Jan 12, 2020 by Shruti Karanth
False cancellation charges (Swiggy) Closed
Swiggy claimed that they made an attempt to call me. In reality i received a missed call from a "fraud" number. When I tried to call back, it didn't connect. Next thing I know, my order got cancelled and i was charged a cancellation fee of **.*...
Jan 09, 2020 by Joseph Ben Jacon
Order was cancelled by swiggy after confirmation (Swiggy) Closed
I am very very disappointed this kind of behaviour. I placed order with swiggy at ** and waited for two long hour.The delivery partner called me and asked me to come some other place if I want to take my order else he will not deliver the order...
Jan 09, 2020 by Utkarsh Singh
My id swiggy rider please req activate my id (Swiggy) Closed
Plz request my id ****** activate ...
Jan 07, 2020 by Amit
Swiggy misleading customers (Swiggy) Closed
Order No: *********** Cheesy Alfredo Pasta *. The image that swiggy has posted on the swiggy app is completely different from what was delivered. I'd placed an order for Alfredo Pasta. This was not my first order from Pizza Hut. There is ...
Jan 07, 2020 by Bhanu Prathap Yadav P V
Food not delivered (Zomato) Closed
I have placed an order today with ID: ********** with below address. However, food was not delivered as the delivery person went somewhere else and refused to redeliver it to the correct address mentioned with the order. When contacted Zomato c...
Jan 06, 2020 by Saikat chakraborty
Item missing (Swiggy Bundl Technologies Pvt Ltd ) Closed
I've ordered * items (* veg fried rice, * chilli gobi, * panneer **, * falooda) on **-Jan-**** @ *.** PM with swiggy. Order # ***********. Among * items, falooda was missing. When I asked the delivery partner, he told me to contact the swigg...
Jan 06, 2020 by Ezhilarasu
Order Cancelled and amount not refunded (Zomato food delivery) Closed
The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it. This time it picked my old address and set it as the delivery address. I noticed it only after placing the order. I immediately used...
Jan 05, 2020 by Saifullah Dabir
STAPLER PINS in Veg Noodles (Zomato) Closed
Zomato (Restuarant name India Garden, Electronics City Phase *). For Order dated **/**/**** Order ID **********. *. Veg Noodles has STAPLER PINS....it was bought for kids and as I felt something sharp while eating and found stapler bins ...fe...
Jan 04, 2020 by Soumi Mukherjee
Charged 50 by cancelling the order themselves (Swiggy) Closed
I placed an ordered and delivery partner was requested to call me to an alternate number, instead he didn't arrive at my location and he cancelled my order and I've been charged **% of my total fees..The executive says I was not available at my...
Jan 04, 2020 by Roman
Stale harmful food (Swiggy Bundl Technologies Pvt Ltd 125) Closed
*********** order no this i recived stale/ cold food which could have make any person sick after that as soon i recived it they didn't give me replacement.. The chicken was smeely that even dogs refused to eat it..how can you acept someone to e...
Jan 04, 2020 by Priyavrat
Cash on delivery mode has been blocked (Zomato) Closed
My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block...
Jan 03, 2020 by Aman Raj
Refund back (Dominos Pizza) Closed
I had ordered few eatables on Jan *st night but I have not received anything which I have ordered from the delivery guy, but when I called they say its delivered... I need my refund back. ...
Jan 03, 2020 by Vineeth R
Missing items in the order and rest item which received was uncooked and too oily (Swiggy) Closed
I ordered * item from swiggy from tunday kebabi (indirapuram) on *st january ,**:** PM ,Order ID:*********** *-mughlai pratha -* pcs which was missing from the order which I received (i opened the order in front of delivery executive ,he was t...
Jan 03, 2020 by Vikas kumar singh
Refund not received (Zomato food delivery) Closed
They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on ...
Jan 02, 2020 by Sammu
Received bad quality food refused to refund (Swiggy) Closed
I have received spoiled chicken which is very bad smell chicken was totally spoiled regarding this I have contacted swiggy they refused to refund/replacement Order id #*********** Empire restaurant...
Jan 02, 2020 by Suman v
Order cancelled without reason (Uber Eats) Closed
I placed order on Google nearby * am from a restaurant which is * kms away approximately, arrival time was *.** am later it changed to *.** am and then to * am and later it got cancelled on their own, they are making fun of people who are been ...
Jan 02, 2020 by Siddhesh Rajkumar Magar
Double amount charged (Behrouz Biryani) Closed
I order * biryanis from behrouz and paid through Google pay. It says transaction processing but since it did not happen within the required time, behrouz did not confirm the order. I had to order again and pay via cash. The next day my google p...
Jan 01, 2020 by Ishaan Basavaraj
Wrong order delivered (Swiggy) Closed
I had placed order today *st Jan **** from Paratha Chowk using SWIGGY Platform, however I received wrong order. ...
Jan 01, 2020 by Aamir Khan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's