Zomato food delivery
- Order Cancelled and amount not refunded Closed
Saifullah Dabir filed this complaint against Zomato food delivery on Jan 05, 2020
The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it.
This time it picked my old address and set it as the delivery address. I noticed it only after placing the order. I immediately used the Zomato chat service to send updated addresses to the valet. But the valet reached the old address and called me. He denied to have recieved any address update. I reported this to the Zomato chat service and they said that since the valet is not agreeing to deliver the order to a new address, I would have to cancel the order but the ammount will not be refunded. On pressing the matter, they forcefully cancelled the order and the amount was not refunded. They said it's their policy.
This could have been handled easily. Since i sent the updated address via Zomato chat service, they could have connected with the valet and confirmed this. If the valet was to disagree then this order could have been passed to another valet.
Another similar case happened when the Zomato app prompted the Three Kings restaurant which was ** km from my address when I searched for Three Kings expecting it to show the Three Kings near my area since my location tracker was on. The valet then called saying that the order could not be delivered since it was too far. The order was cancelled and the money was not refunded.
Zomato uses such undetectable techniques to siphon money from their customers.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Zomato food delivery
Resolved
Frustrated? File a Complaint
Xiaomi Mobiles
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
S Harish
Related Complaints
Zomato food delivery - Twice payment for same order Closed
My wife ordered Id ********** half veg Manchurian and one single egg double chicken roll from junction through online sbi net banking payment option but i didn't know that she paid already and afterall the delivery boy ganesh sharma reached to...
Feb 12, 2020 by SUMIT KUMAR SHIT
Zomato food delivery - Order not diliverd Closed
@zomatocare you can take my case very lightly but that how you are looting customers even making hungry to customer in midnight ** am which I felt very pathetic service. I would request everyone who are using Zomato, kindly uninstall this appl...
Feb 04, 2020 by Rahul kumar
Zomato food delivery - Refund not received Closed
They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on ...
Jan 02, 2020 by Sammu
Zomato food delivery - Order not received Closed
I am prashanth kumar. I have placed an order from zomato app to your one of your outlet on *st jan **:**am but i havent got my order, so i tried calling on *********** several times till *am till then all your executives have asked me to wait ...
Jan 01, 2020 by Prashanth kumar V
Zomato food delivery - Order not delivered Closed
I ordered food from Zomato in Nellore town.The delivery boy blocked my phone number .I am present at the location for about *hr and i did not receive my order.l called from another number and he told to complain to higher authorities but he wi...
Dec 06, 2019 by sreerama PAAVAN TRINATH
