Zomato food delivery
- Order Cancelled and amount not refunded Closed
The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it.
This time it picked my old address and set it as the delivery address. I noticed it only after placing the order. I immediately used the Zomato chat service to send updated addresses to the valet. But the valet reached the old address and called me. He denied to have recieved any address update. I reported this to the Zomato chat service and they said that since the valet is not agreeing to deliver the order to a new address, I would have to cancel the order but the ammount will not be refunded. On pressing the matter, they forcefully cancelled the order and the amount was not refunded. They said it's their policy.
This could have been handled easily. Since i sent the updated address via Zomato chat service, they could have connected with the valet and confirmed this. If the valet was to disagree then this order could have been passed to another valet.
Another similar case happened when the Zomato app prompted the Three Kings restaurant which was ** km from my address when I searched for Three Kings expecting it to show the Three Kings near my area since my location tracker was on. The valet then called saying that the order could not be delivered since it was too far. The order was cancelled and the money was not refunded.
Zomato uses such undetectable techniques to siphon money from their customers.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"In this pandemic, Voxya helped me to get my hard earned money back. I've no words to explain how happy I am. If you are duped by online scams, come to Voxya for help."
Name: kavan patel Complan again :zomato Order :two veg puff Payment using UPI Order number :********** Zomato registered email: firstname.lastname@example.org Total pay money : **.** rupees Zomato app using order from kutchi king Gujarat patan ...
Jul 20, 2022 by kavan
I had ordered a belgian waffle , from the belgian waffle outlet in virar, Mumbai on **th june **** , The zomato delivery person cancelled the order after picking up the food from the restaurant . We Didn't recieve the food , nor did we got ...
Jun 25, 2022 by fatema
My wife ordered Id ********** half veg Manchurian and one single egg double chicken roll from junction through online sbi net banking payment option but i didn't know that she paid already and afterall the delivery boy ganesh sharma reached to...
Feb 12, 2020 by SUMIT KUMAR SHIT
@zomatocare you can take my case very lightly but that how you are looting customers even making hungry to customer in midnight ** am which I felt very pathetic service. I would request everyone who are using Zomato, kindly uninstall this appl...
Feb 04, 2020 by Rahul kumar
They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on ...
Jan 02, 2020 by Sammu