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Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Pizza delivery service denied but the amount was not refunded (Pizza Hut) ^Open

I placed an order through Pizza Hut App on August **,****. ORDER id# ********. The Pizza store (Kammanahalli,HRBR Layout) denied service citing reason that they do not deliver to the area. I was told to place an order to nearest elements mall ...

Aug 27, 2019 by Abhishek Kumar

Fined with incorrect cancellation fees and refused to respond and refund (Zomato) ^Open

Issue : Cancelled & Added Penalty Of The Same Amount Due to reachability issue Truth : The rider never attempted delivery Ordered a pizza. Checked my application after **-** minutes that the rider is out for delivery. I called him and he ...

Aug 27, 2019 by Shivam Manchanda

Charged extra amount (Over The Moon) ^Open

Kinley water bottle MRP.**/- was charged with a hike of **/- each for two bottles. And told you can complain anywhere you want....

Aug 26, 2019 by Abdul Rahaman

Charging more than MRP (Uber Eats) ^Open

I ordered Kr Bakes Plum Cake using uber eats (Bill attached). The packaging of the cake shows MRP of Rs. ***. However, it was quoted in uber eats for *** which is above the MRP. The MRP was tampered with and struck down using a marker pen....

Aug 26, 2019 by Sreelaskhmi Vinayan

Bone piece in vegetarian food (Pehelwan dhaba) ^Open

I ordered food from pehelwan dhaba and recieved food quite on time and with good packaging . As I was eagerly waiting for the food, with my mouth watering, I opened the box of vegetable and started to eat the food. To my surprise I found some...

Aug 26, 2019 by Shubham Jain

Pathetic service and no payment received no refund (Swiggy) ^Open

Blatant Lies from the Customer Care Order No. - *********** Order Placed at *:** Pm today in the evening and delivery time showing ** mins. After not receiving the order within ** mins checked the order still being prepared. Called the deliv...

Aug 26, 2019 by Nitin Lohia

Refund is being pending since 14 days (Swiggy) ^Open

I have ordered my food from swiggy on **th of August and due to heavy rain, the delivery executive was not able to deliver me the food as he got stuck and later I came to know that my order will be replaced and will be delivered to me later but...

Aug 25, 2019 by Anish

Mio amore taken money for the packet which displayed their name (Mio amore) ^Open

I purchased cakes from mio amore. They charged for the packet which displayed their name. I protested. But they took money for the packet ...

Aug 25, 2019 by Arun Chakraborty

Wrong food delivered again and again (Gods Cake) ^Open

Firstly i order *. Piece chocolate cheese slices and * pieces nutrella cup cake...but they delivered * cup cakes and one any other item...then i registered i complaint then they refunded ***rs and told me they will replace * chocolate cheese sl...

Aug 25, 2019 by Harneet singh

Zomato gold terms and conditions (Zomato) ^Open

Used ZOMATO gold in Vindu Bhojnam we unlocked ZOMATO gold here but when we ordered Thali the restaurant manager said that it is not applicable for thalis but when I look into terms and conditions we didn’t find anything regarding thalis not a...

Aug 25, 2019 by Venkateshwara Rao

Package not delivered (Swiggy) ^Open

Hi..This is the third time it's happening to me..twice i left it as it happens in this industry but now its happening quiet regularly..whenever i order online from credit card.. food hardly arrives to me..i have placed my order at **:**a.m appr...

Aug 25, 2019 by Venkatesh Guruswami

Some items are missing (Zomato) ^Open

I ordered pizza,burger,french fries and a Coke from wings n pizza shop in zomato .but I received only burger and pizza and I didn't received my French fries and coke worth RS **.i complained in customer service but their are not responding...

Aug 25, 2019 by Krishna sai

Package not delivered still charge cancellation charge (Swiggy) ^Open

Swiggy delivery boy not delivered the food upon talking rudely and telling I will not deliver the product. I talked to swiggy customer care but the top of that receive message of cancellation charge from swiggy which was really ridiculous....

Aug 24, 2019 by Supriya

I got cockroach in apricat fruit pack (Big Bazaar) ^Open

I have purchased apricot fruit pack from big bazaar acids and I have found a cockroach in that pack...

Aug 24, 2019 by Sandeep reddy admala

Full refund not received (Swiggy) ^Open

This is about order id: ***********. I cancelled the order because after ordering Swiggy called and told me the food I ordered was not available in the restaurant. The order amount was *** but I received *** as refund. The customer executive sa...

Aug 24, 2019 by Akash Dutta

Payment deducted order cancelled and didn't refund the amount (Zomato) ^Open

First, the amount was deducted from my account and then they cancelled the order without even knowing me. When I asked for refund they denied. ...

Aug 24, 2019 by Mohit sharma

Late delivery refund (Dominos Pizza) ^Open

This is regarding the refund claim for the delayed order (Order no. *** placed on **th July ****). I have already raised this concern with dominos customer support on the **th July itself (Concern ref no ********). After that, they (Dominos) su...

Aug 22, 2019 by Atul Kulal

Expired products given to customers (Tata ) ^Open

I live in Mumbai. I went to Star Bazaar, Surat on ** August **** for some shopping. After billing my son asked me to open the Nachni chips packet. I have tasted the chips before giving it to my son. The taste was very worst. Immediately I have ...

Aug 22, 2019 by Aniket Hajari

Wrong inouts provided and no refund is processed (Zomato) ^Open

I have ordered food and mistakenly I have ordered it on a wrong address. The person that the zomato has allocated for the delivery of the same refused to deliver it at the correct address. It was just * to * passed from the time at which I have...

Aug 22, 2019 by Navdish Arora

Wrong food item delivered (Zomato) ^Open

This is to inform you that I had placed an order with order no. ********** and made the payment using paytm. In return, I have received an incorrect order. ...

Aug 20, 2019 by Priyam Misra

Food not delivered (Swiggy and subway) ^Closed

I placed an order from Swiggy for subway around **:** pm. I have ordered * subs which cost me around *** Rupees. I have waited till ** and after I raised an issue. They said the delivery executive was trying to call me which is untrue as when ...

Apr 18, 2019 by Sai Vivek Neralla

Got bad quality food (Swiggy) ^Closed

I ordered desi ghee from swiggy. There is total dalda in it and when I opted for replacement. Then again they gave me the same product means I paid Rs. *** for desi ghee but swiggy gave me dalda....

Apr 18, 2019 by John

Package not delivered (Swiggy) ^Closed

Swiggy accepted * orders * got delivered but the other order was marked delivered at **:** pm IST but I never received it. When I called them the representative informed that due to a technical problem the orders got marked delivered and said w...

Apr 18, 2019 by Soudipto Bose

Worst service given (Swiggy) ^Closed

Worst service of swiggy. I ordered food at *:** pm and a rider from swiggy call me at **:** pm. He said that he got my order before * minutes when he calls me....

Apr 18, 2019 by Himanshu

Refund not received (Zomato) ^Closed

Zomato cheated me with my order which was placed mistakenly, for this I immediately contacted the delivery boy and Zomato Chat support to cancel the order or to refund my money but the Zomato refused to do so. The worst part is they cancelled m...

Apr 17, 2019 by JASNEET SINGH

Food not delivered (Swiggy) ^Closed

I placed an order with Swiggy in Hyderabad around *:** pm, Order #***********. The restaurant accepted the order but about ** mins later, I received a call from one of Swiggy's delivery executives saying that the concerned restaurant is over-fl...

Apr 17, 2019 by Tanya

Order accepted but not delivered (Swiggy) ^Closed

I have ordered some food items for my guest on swiggy. The order had been accepted by swiggy but after ** mins from placing the order, swiggy refused to deliver. For me, it is such an embarrassing situation. Guest awaited at home for dinner and...

Apr 17, 2019 by Rajesh Mehrotra

Package not delivered (Swiggy) ^Closed

Its been more than one and a half hours since we have ordered our food. The delivery time was expected to be within ** mins. Everybody was tired and slept without eating food this shows how bad the service is of swiggy. They were not replying t...

Apr 17, 2019 by Vidhi gupta

Sending the food in banned plastic (Swiggy) ^Closed

The food was sent in banned plastics in spite of the restaurant charging ** rupees as packing. The sweet sent was different from what was mentioned in the swiggy website. This is a serious crime by swiggy ...

Apr 17, 2019 by Josley jafran vas

Fraud on coupons (Swiggy) ^Closed

I have ordered food from Swiggy application on the ordered value Rs ***/-. The application claimed **% off on all orders. That's why I ordered the food and got off of Rs. ***/- which is roughly **% of the order value. I and swiggy had a chat o...

Apr 16, 2019 by Kovvada krishna chaitanya

Charged twice for the order (Swiggy) ^Closed

Order no - #**********. I ordered food from Kritunga restaurant and later cancelled because the **% zomato coupon has not been applied. Then reordered the food same time from the same restaurant with order no #********** within * minute but the...

Apr 16, 2019 by Pavan

Money deducted but order not placed (Swiggy) ^Closed

I ordered food from Swiggy and completed my payment. Money got deducted from my account but the order was not placed. Please help me to get my refund....

Apr 15, 2019 by AISHWARYA SONTAKKE

Taking more money than MRP (Ice cream ) ^Closed

Naina Devi me hm duty de rahe the. Wha local shops me hm gye or ice cream li jis pr MRP ** Rs thi lekin wo ** maag raha tha. Jab hmne kha MRP se jayda nhi le skte to unhone kha ki labour charge lgta hai. I request koi action lo yaha logo ko bhu...

Apr 15, 2019 by Sanjeev kumar

Selling price is more than MRP (Thumbsup) ^Closed

The MRP of *** ml bottle Thumbs up is Rs.**.**. But the retail shops are selling those at Rs **.** per bottle at Joda Bus stand market. I bought * bottles at Rs **.**. When asked "why you are charging more than MRP?", shop keeper replied that "...

Apr 15, 2019 by NARAYAN SAHU

Got rubber content in food (Uber Eats India) ^Closed

I found rubber content in my food which can even cause cancer. Please do the needful....

Apr 14, 2019 by Abhijeet Narang

Food not delivered (Zomato) ^Closed

I ordered from the Freshmenu through Zomato. Its been ** mins and I'm unable to contact either of them and the customer care. Even I doesn't know the order status which is very frustrating for me. They are not giving any proper justification. T...

Apr 14, 2019 by Jigar Hiran

Charged unwarranted fees due to some technical issues (Swiggy.com) ^Closed

On **-March-****, I purchased "SUPER" membership with Swiggy.com, which entitles me to zero delivery and zero surge charges. This membership expired on **-April-****. On **-April-****, I placed * orders with Swiggy. I added the SUPER members...

Apr 13, 2019 by Srinivas Purna

Food quality was worst (Swiggy) ^Closed

I ordered one half plate matar panner and one veg biryani online from Swiggy's restaurant Partner Comfort Rasoi. There were errors with the following: -The Matar Panner was very less in the quantity that was just half of half. The food was hot,...

Apr 12, 2019 by Ayush Kumar

Different food is delivered (Swiggy) ^Closed

I have ordered the food but they delivered some other food. Please help me...

Apr 12, 2019 by Janani

Food not delivered and order got cancelled (Swiggy) ^Closed

I have ordered food from swiggy on **-**-****. After some time I reached the delivery guy and he informed that he called me several times but I didn't pick up my call. I haven't received any call at all. I have called him again and went to pick...

Apr 12, 2019 by Raghavender

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Shrishthi
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Complaint filed against: MakeMyTrip

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Complaint filed against: Byjus

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S Harish
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Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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