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Zomato - Order cancelled by zomato and not refund amount ^Open

I ordered special thali from Hotel Shree G Bhagat Tarachand. Order number **********. They cancelled the order last minute saying they tried to call me but my number was not reachable. I didn't receive any message or call from them. They refuse...

May 19, 2019 by Hitesh Malik

Zomato - Order food from zomato not received ^Open

Order Food from Zomato not received. Complain not taken. No one is taking complain. Money refunded but feeling harass. ...

May 19, 2019 by Peeyush kumar

Zomato - Food is not deliver to right place ^Open

I ordered food through Zomato. Shortly after placing the order I got a call from the delivery boy and he said he don't know the location then I confirmed the address. After that, he calls me again and he said he follows the Zomoto navigation an...

May 18, 2019 by Rishikesh Yadav

Zomato - Food quality bad ^Open

I ordered a food item from Zomato on **th May. The item which was delivered to me having order ID number *** *** **** was rotten. I raised the complaint but Zomato explains to me that to they can't do anything in this and the can't refund my mo...

May 18, 2019 by Indrapal Yadav

I have ordered yesterday evening. After the order, I have received a call from Zomato executive and they tell me your address is wrong and your order will not be delivered. After call discussion I try to call delivery boy he also told me the sa...

May 18, 2019 by Muneesh

My order didn't come yesterday. The delivery boy cheated us and he also told us to rate him on Zomato app. He also cheated Zomato by saying that he has already delivered the order. But in reality, he didn't deliver the order. I also rated the d...

May 18, 2019 by Arti Devi

Zomato - Order get rejected ^Open

I would request to you please cross check all the details which are related with my order. I mentioned all the suitable details and mentioned the number but delivery boy is not aware of that. Could you please tell me the reason behind that why ...

May 18, 2019 by Bryan

I ordered a pizza via Zomato and it was supposed to be delivered by *:** pm on May **th ****. It paid for it beforehand and I didn't receive the pizza. After more than an hour it showed on the Zomato app that it is delivered even though I didn'...

May 16, 2019 by Shreya Kashi

Zomato - Order not delivered and money deducted ^Open

It showing order delivered and I didn't receive any order. They deducted money and I didn't receive a refund after that. Order number **********...

May 16, 2019 by Marmit Shah

Zomato - Deducted money from account at the name of gold pack ^Open

I ordered three chicken biryani and cheese balls from Nawab Asia, Balewadi High street, Pune on **th May ****. It was a prepaid order and was accepted by the restaurant. After ** minutes of waiting, I got a call from the restaurant that they ar...

May 15, 2019 by Tanya gupta

Mere paytm account se **** apne aap deduct ho gaye. Fir maine Zomato walo se baat ki to unhone saaf mna kr dia. Maine unko bahut bola bahut samjhaya par vo nhi maan rahe. Mai unke iss vehvaar ke vjh se bahoot naraz hu. Please kch kijiye or meri...

May 15, 2019 by Pawan Kumar

Zomato - Amount not refunded ^Open

I order doughnuts from Mad over Donuts through Zomato. But cancelled the order as when we proceeded for payment the amount increased and I was debited more from my paytm account. As per the cancellation policy of Zomato, I understand that the o...

May 14, 2019 by Sunil Bakshi

At *:** pm on election day in Delhi I placed an order. It said that the order will be delivered in max ** mins. After *hr the status was "Restaurant is yet to confirm". I raised the issue with Zomato but no one responded. The order was importan...

May 13, 2019 by Aditya Sharma

Zomato - Amount not refunded ^Open

I placed the order on *th May at *.** pm through UPI. The debited amount is Rs ***.*. The order was rejected by the restaurant and the refund status is "we could not deliver this order, as you were unavailable to collect the food at the mention...

May 13, 2019 by Thamaraikannan

The food has not been delivered and the restaurant is saying my item has been cancelled by Zomato as my money has been deducted. I didn't get any cancellation status and they are not also replying on my issue. Also not initiating any refund. Ki...

May 13, 2019 by Neha gupta

Zomato - Wrong food delivered ^Open

I have ordered double egg double paneer roll instead of which company delivered Non-veg roll. It has been mentally depressing....

May 12, 2019 by Deepak pal

Zomato - Food item not delivered. ^Open

I made an order through Zomato from Shawarma Inc (Koramangala, Bangalore) on **th May **** at **:**pm. A few minutes later I received notification that a valet has been assigned and has reached the restaurant while my order was still being p...

May 12, 2019 by Narasimha Kamath

Zomato - No update on the order that I placed ^Open

I ordered food through Zomato. They accepted my order and in tracking it was showing that order is getting prepared and will be delivered by **:**. But the order hasn't been delivered and still, it's showing that order is getting prepared. On t...

May 11, 2019 by Shashank Gupta

I have orders some item on Zomato. After * hours it was showing on the way. The next morning it was showing delivered. When I call the delivery boy he told that he is unable to serve because he is a teacher....

May 11, 2019 by Chandan

Zomato - Not delivering food by delivery person ^Open

I placed an order through Zomato and also my order is prepared by the restaurant. In my Zomato account, it shows that the delivery person will pick up the order and delivered to you. After *.** hours I called the restaurant and he says the orde...

May 09, 2019 by Satyajit uday Patil

Zomato - Cancellation fee charged ^Open

There is a cancellation fee on my account of *** Rs. for the date of *rd April. As per Zomato people the order has been cancelled from a different account, not from my account which I use from my phone through FB login but some else who have us...

May 09, 2019 by Gagan Arora

Zomato - Fake promotion done ^Open

They are just making fake promotion skills for like Zomato new for first * order like I make an account with then I placed an order on it. I used Zomato new. The next day I placed an order again with Zomato new then it's showing you are an old ...

May 09, 2019 by Anshul Agrawal

Zomato - Cheating the customers ^Open

I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused and all of sudden my order ca...

May 09, 2019 by Radha R Naik

Zomato - Charged for the food but not received food nor refund ^Open

Imagine when you have your medicine and you call Zomato executive about delivery and he assures you that food would be delivered in ** mins but it never comes. On the contrary, it shows that food has been delivered. ...

May 09, 2019 by Abhishek Tiwary

I ordered something on Zomato on *th May. I reordered because the restaurant did not have an item I ordered at that time, but mistakenly ordered the same items again. When I tried to cancel one of the orders, I couldn't do it without losing all...

May 08, 2019 by Shashank

Zomato - Refund denied and food not delivered ^Open

Order No: #********** Order Date : **th Apr'**, **.**pm Amount: Rs ***/- Experienced a harrowing situation with Zomato on **th Apr'** (Mon). I have faced issues earlier regarding refund, late deliveries etc but Zomato had treated the situat...

May 07, 2019 by Anwesha Bose

Zomato - Order not delivered ^Open

This is happening repeatedly when the order wasn't able to deliver because it's not accepted by the restaurant. Here Zomato as the third party should take the responsibility whether the order is delivered or not but it doesn't especially in nig...

May 06, 2019 by SHAIK GOUSE BASHA

Zomato - Got hair in food ^Open

I had ordered biryani and I got a hair in it. I raised a complaint but there was no response from Zomato services. Even I had uploaded a photo of it but still, there is no response....

May 05, 2019 by Mahipal reddy

Zomato - Food not delivered and refund was not given ^Open

I had placed an order in two different restaurants on **th of April which didn’t get delivered at all. I messaged the customer care and they don’t respond to the messages at all. I haven’t got any refund for the money that I have paid for...

May 05, 2019 by Arun Iyer

Zomato - Harassment over shoddy service complaint ^Open

Zomato has cheated us (the customer) and then slandered Romeo's pizza (their client) by blaming them for a fault of their own. On many occasions have shown clear disrespect and utter disregard for the rights of the consumer. They first deny us ...

May 05, 2019 by Samridhi Chopra

On */*/** at **.** am we ordered three plates of chowmein from Zomato. The package was not delivered at the registered address and when we paid online but when we asked for a refund they refused to give us and they are not responding to our pho...

May 05, 2019 by Narendra verma

Zomato - No refund for completely inedible food that was drenched in sauce ^Open

I order food through my A/C ********** from hotel Shahi Darber, Bokaro, Jharkhand against Order no:**********. After receiving this order the delivery boy Mr Deepak called me through phone no +************ and said he not able to deliver the o...

May 04, 2019 by Santanu Dutta

Zomato - Delivered spoiled food ^Closed

I ordered from Zomato at **:** pm and got the delivery at ** pm which spoiled and spilled. From then, I kept several messages to Zomato saying the food is damaged but they didn't respond. They have kept a message to me * AM in the morning sayin...

May 03, 2019 by Satyasai

Zomato - Refund not done ^Closed

Zomato was supposed to refund a certain amount which they haven't done. I have constantly been in touch with my bank and they are unable to close on this since they haven't received the credit from Zomato. There's no way to contact them either ...

May 03, 2019 by Ashika

Zomato - Food service complaint ^Open

It's my last option to complaint to you. I had ordered a meal (veg thali) from urban kitchen restaurant on Zomato (location = Palwal, Haryana). I had made a mistake after delivery of food I just give * ratings to Zomato on their food app. When ...

May 02, 2019 by VAIBHAV KUMAR

Zomato - Refund for cancelled order ^Closed

I ordered food from Zomato but the order was cancelled from their end and didn't receive any call from the delivery boy as well. I already paid the amount through the debit card. They have not refunded my money. I order food on **th April and s...

May 02, 2019 by Ankit Arora

Zomato - Not refunding money back ^Open

I have ordered some food from a restaurant through Zomato. Because of the restaurant mistake, they mixed up the order and gave the wrong order. When I contacted the restaurant they agreed to refund but refund needs to be processed through Zomat...

May 01, 2019 by Mayank gupta

Zomato - Not refunding my money ^Closed

I ordered the food and paid online. Then immediately I cancelled my order so that I can order from some other restaurant of my choice which was available. They cancelled my order but are not refunding my amount. I wrote this problem in chat sup...

May 01, 2019 by RACHITA JAIN

Zomato - Money not refunded ^Open

I ordered food from Zomato but their deliveryman not delivered food to me. I already paid the amount through the debit card. They are not refunded my money. I order food on **nd April and still, my amount is not refunded....

May 01, 2019 by Vijay Kumar

Zomato - Refund not received ^Closed

I order food from Zomato, but their deliveryman not delivered food to me. I already paid the amount through Paytm. They are not refunded my money to date....

Apr 30, 2019 by Sanjay

Zomato - Issues with the name change ^Open

Zomato sales team called me to purchase their gold membership and told me how to use it. But never told me that they will use my name which is on my Gmail and not the one on my Zomato profile and hence it got activated on my nickname now they s...

Apr 29, 2019 by Rhutik Dahu

I ordered for a salad. When I received it, half of the container was just SAUCE, and it was drenched in it. Not only did this make it uneatable but all the vegetables were soggy and the whole thing was disgusting and inedible, as you can see i...

Apr 29, 2019 by Deepak CM

Zomato - Arrogant staff and unable to deliver my order ^Open

I have ordered today twice. In the first incident, my order cancelled automatically after waiting time of ** minutes. Then secondly I ordered again. His service boy is so rude and ill-mannered. He doesn’t know how to talk with girls. I cancel...

Apr 27, 2019 by Neha

Zomato - Not received refund ^Closed

I did not get what I ordered. Now I have not received my refund too. Please do the needful....

Apr 27, 2019 by Saurabh Khanna

Zomato - Package not delivered ^Closed

Ordered food at *:** am on dated **/**/** from casa curry. Payment has been deducted from my PayTm wallet. But casa curry and Zomato is not ready to reply and delivery not received. Yesterday also Zomato has cancelled my order without any noti...

Apr 26, 2019 by Manish Kukreja

Zomato - Bad food delivered and threatened of legal action ^Open

I ordered food and it is shown delivered. I ordered from Dominos at night and it's not delivered yet. When I talked to customer support they told dominos is not handled by Zomato. They are not refunding me or giving my food back....

Apr 25, 2019 by Kelvin joju

I ordered * pizzas at *.** pm on April **. At about *.** I received those pizzas which were badly damaged and sticking to the top of the pizza box. When I informed through support, the guy named Saurabh straight forward said that he can't do an...

Apr 23, 2019 by Nikhil Yadav

Zomato - For missing items in the package ^Open

I ordered food from the Zomato. But I received some items missed from my package. When I asked for the refund. They refused and I didn't get my money back from Zomato....

Apr 23, 2019 by Harsh

Zomato - Bad service provided ^Closed

This is regarding an order that I placed with Zomato through Zomato app today at *:** pm order ID: *********. I received first call from the delivery guy at *:** pm and last call at *:** pm after which he cancelled the order since I was not abl...

Apr 21, 2019 by Pawandeep

Zomato - Worst quality food delivered ^Closed

I received very bad quality food. I asked about it in customer support. They didn't even give a proper reply. Please do the needful....

Apr 20, 2019 by Akhil yerubandi

Zomato - Order not delivered and company refused to give refund ^Open

I ordered a cake from Zomato with the order ID **********. When the order was out for delivery I got a text stating delivery guy is not able to contact you please contact the delivery boy. After that, I tried calling the delivery guy but he was...

Apr 19, 2019 by Nidhi Pattani

Zomato - Refund not received ^Closed

Zomato cheated me with my order which was placed mistakenly, for this I immediately contacted the delivery boy and Zomato Chat support to cancel the order or to refund my money but the Zomato refused to do so. The worst part is they cancelled m...

Apr 17, 2019 by JASNEET SINGH

Zomato - Not deliver the correct order ^Open

Today I placed an order with Zomato. They deliver the order but one item from that order was missing. At the time of delivery, the delivery agent was in a hurry and ask me to rate * stars for their service but he asks me to do it soon. I reply ...

Apr 17, 2019 by Ritu shukla

Zomato - Regarding the refund ^Open

I have book food through Zomato on **.**.****. After booking same time cancel my order by mistake and the Zomato is taken ***% penalty of my food. Then I send mail to customer care. He told me our agent went to your location for delivery at tha...

Apr 17, 2019 by SYED MOHSIN HAIDER

Zomato - Cancel my food order and payment didn't refunded ^Open

I ordered from the Freshmenu through Zomato. Its been ** mins and I'm unable to contact either of them and the customer care. Even I doesn't know the order status which is very frustrating for me. They are not giving any proper justification. T...

Apr 14, 2019 by Jigar Hiran

Zomato - Amount deducted without our consent ^Open

The company advertised in the media about promo discount and accordingly a product of worth Rs. ***/- was available to the customer at Rs.**/-. The promo was from Zomato and we didn't have any problems with that. But From January onwards they c...

Apr 14, 2019 by Keshab Chandra Goswami

Zomato - Order cancelled by the company ^Open

I cancelled an order of ₹*** just after * min of ordering. As it was ordered by mistake on Zomato. The amount was deducted from my paytm wallet. After cancellation, the whole amount paid was kept as a penalty and as I cancelled the order it n...

Apr 14, 2019 by Sumit Kumar

Zomato - Calls harassment done ^Closed

I've been getting frequent calls from Zomato about the enquiring restaurant. I've asked them to remove my contact details from their database. Its been * month since I requested. I got a mail saying we'd like to inform you that we have removed ...

Apr 07, 2019 by Ramesh Vemula

I have ordered some food from Zomato site. But by mistake, the order has been cancelled. So I am requesting to Zomato for refund my money but they denied to refund. Then I am saying if you don't refund my money then place the order that I cance...

Apr 06, 2019 by Ganesh kumar

Zomato - Delivery boy not picking up the phone and I got billed ^Open

I have called their valet to know the delivery status. That valet misbehaved over a call and then I've raised the complaint over the chat. I've received the call from the representative of Zomato saying I am noting down your concern and we will...

Apr 06, 2019 by Himanshu sharma

Zomato - Order cancelled without delivery ^Closed

I ordered for the place I always order from but today the delivery boy didn't even reach and cancelled my order midway as he said my location was not correct. My money was deducted and the food was taken away too. Now after complaining they sa...

Apr 04, 2019 by Neha mishra

Zomato - Deliver non veg food ^Closed

Last evening I ordered Malai Chaap against order no**********. But the delivery man delivered me the non-veg item when I bite one piece of that chaap, it feels hurts. When my friend says that it is non-veg, I didn't know how can I express my wo...

Apr 01, 2019 by Ishan Puri

Zomato - Refund not given ^Open

I ordered food from Zomato. They delivered half cooked food and when I contacted them for a solution they said we can credit ** coins which were in no way logical on further complaining they credited ** coins in total being **. What am I suppos...

Mar 31, 2019 by Divyangana yadav

Actually, I ordered for some snacks and it was taking so long so I was tracking the delivery boy and got down from my flat so that when he reaches I can see him easily but he reached the place and was not to be seen at all. So I tried calling h...

Mar 30, 2019 by Tirzah Victor

Zomato - Issues in refund ^Open

I want to put my grievance against Zomato with reference to their order no-********** placed on **rd March at *.** pm totalling Rs. ***/- (rs *** (for food) + rs ** (tip for the delivery boy)) using their app. I had cancelled that order within ...

Mar 27, 2019 by NARENDRA KUMAR

Zomato - Fraud against the food delivery ^Closed

I have been placed the order on Zomato on ** Feb **** as order number is **********. The person said that it was undelivered as due to my phone was unreachable. Then that person has cancelled the order in a few minutes. My concern is that kindl...

Mar 26, 2019 by Bharat ajwani

Zomato - Ordered food never delivered ^Open

I have ordered through Zomato but the order never delivered to me as the rider Md. Sheru was new and confused and told me that the restaurant is closed. Now next thing I see in the app that my order is been delivered though it was not. As an ap...

Mar 24, 2019 by Amit Singh Gusain

Zomato - Got plastic in food and rude behavior by executive ^Open

Third time got plastic in food from the same restaurant and the same items. The chat executive misbehaving and also giving wrong information and then giving false commitments of feedback. This has to be addressed urgently as this could lead to ...

Mar 22, 2019 by Umang

Zomato - Package delivered after 2.5 hours ^Open

Order ID ********** I have given order through paytm on ** March **** at **:** pm, as it shows no response from the restaurant after waiting for **-** min. I call customer care at **:** pm and the executive told me that my order is cancelled a...

Mar 21, 2019 by Bhaskar Gavitre

Zomato - Membership not working ^Open

Gold membership not working which is applicable till ****. I contacted zomato several times but got no response from them. Wrote several emails as well, but unprofessional treatment and no response....

Mar 19, 2019 by Anandita Sood

Zomato - Served expired food ^Closed

Today I ordered from zomato application from a restaurant sahi zaika and the food was altered and spoiled plus the quality was worse. A bite from the food was making vomiting. The food was taken back by the restaurant and not even refunded for ...

Mar 19, 2019 by Shashank Dwivedi

Zomato - Served expire food ^Open

On March **th night at **:** hours we made an order from Zomato at Jarlie desserts restaurant. We got the dessert in the container with the manufactured and expired date as *th Mar and **th Mar. The dessert contains milk solids, cheese and egg....

Mar 19, 2019 by Prashanth Vanama

Zomato - Full amount penalty charged ^Open

I have placed an order through Zomato. Because of some reasons I had to cancel the order. Before cancelling they didn't indicate that I will be charged penalty. Then they charge the full amount as a penalty. ...

Mar 19, 2019 by Ravi Kumar

I ordered food from Zomato, order ID: **********. I didn't receive my food and when I connected with Zomato, they said we tried to deliver but could not deliver because my no. wasn't reachable and this wasn't the case. I was very much in the co...

Mar 19, 2019 by Nikki Devi

Zomato - Non veg food delivered instead of veg food ^Open

Ordered a pure veg brownie from the zomato but got a brownie which contained egg. In the app, it showed as pure veg (green symbol). I had even health issues after consuming that non-veg thing. Moreover, that particular restaurant doesn't even h...

Mar 17, 2019 by Sourabh Chakre

Zomato - Addition amount not transferred back to paytm ^Closed

I have added ***** Rs to zomato paytm option. Till today it was visible in zomato paytm but I logged out and logged in again and I don't see left out amount **** Rs in zomato paytm. This is a fraud. Customer care is not able to provide any reso...

Mar 17, 2019 by Navneet thakur

Zomato - Non issuance of revise Invoice & hold payment ^Open

I ordered a combo. Screenshots of that order are attached with this. I ordered a chicken burger combo. Its clearly stated that I will get chicken curry with naan along with the sweet dish. But instead, I got a cold shitty burger. When I complai...

Mar 16, 2019 by Dennis Singh

Zomato - Cheating for refund ^Closed

I ordered from Zomato by the local restaurant and my order decline by the company the issue is customer phone is out of reachable. I'm trying to reach the customer care executive no i.e ********** to try to understand the way but they are not r...

Mar 13, 2019 by Naresh Kumar

Zomato - Food wrongly delivered ^Open

I had ordered for food and it was wrongly delivered. After complaining to customer care I did not get the refund....

Mar 11, 2019 by Vinod

Zomato - Very worst food received ^Open

I'm from Vijayawada. I order food single biryani on Zomato *th March **** around *.** PM from Bay leaves the kitchen, Labbipeta, Vijayawada. What I've received it's like rice paste. I just throw it away. Zomato support was not satisfied, they a...

Mar 08, 2019 by P.Lakshmi naidu

Zomato - Wrong food delivered ^Closed

Bad quality food delivered. ...

Mar 07, 2019 by Shweta

Zomato - Non veg food delivered instead of veg food ^Open

I ordered the food from Zomato today **-**-** with order number **********. I ordered the Veg Biryani. "Potato Biryani in Kolkata Haji Biryani Style". It was delivered in ** mins and I started eating. I was near to finish, I saw a chicken piece...

Mar 03, 2019 by Venkatesh S Shegdar

Zomato - Refund issue in cancellation of order ^Closed

Order(#**********) placed on **th Feb at **:** PM. I cancelled my order the very next moment after placing it as it was wrongly placed, by calling up the restaurant number. I also confirmed from the restaurant that the food preparation was yet...

Feb 28, 2019 by Prashant gupta

Zomato - Received spoiled food ^Closed

I have ordered mutton biryani from one of the restaurants in zomato. I have received the totally spoiled biryani with a bad smell when I tried to tell the same in chat support of zomato they are telling like I will receive an email from their r...

Feb 26, 2019 by Venkatesh

Zomato - Bad and wrong food delivered ^Closed

I have ordered food from a restaurant using their app. yesterday I have ordered food from some restaurant from the app. I have talked with the number of customer service people regarding the same. Firstly that order was wrong I have received. ...

Feb 24, 2019 by Ankit

Zomato - The food was stale and smelly ^Open

I ordered Chicken Thali from ** Sector ** Mohali. They delivered me daal Instead of chicken and that daal was stale and smelly. When I called them regarding my problem they start talking to me very unprofessionally. I am very disappointed wit...

Feb 20, 2019 by Manoj Kumar

Zomato - Money deducted twice ^Open

I ordered food from zomato the payment money deducted from my account but there was an error on the app for payment failure. I tried to contact zomato through chat. And zomato chat wait time was * minutes. But till now no response from zomato. ...

Feb 16, 2019 by Anmol Ratn

Zomato - Item was missing ^Open

I ordered from food lover restaurant through Zomato. One item was missing. I ordered * sandwich and one peri. I got only one sandwich and one peri. Then I called to the restaurant owner and told this all. He accepted this in an aggressive manne...

Feb 16, 2019 by Rakesh Kumar Choudhary

We are dealing with restaurant ' Food Web' in kanpur , panki location. We served orders to Zomato in the month of Dec-** & Jan-**. We have made numeral follow up with zomato for Dec-** their service invoice having our GST No. & also requested t...

Feb 11, 2019 by RAJESH YADAV

Zomato - Complete order not delivered and then the when the complaint regarding the same was raised to the au ^Closed

I placed an order consisting two combo meals However only receive one meal. When I raised the issue with the zomato customer group they gave me zomato credits instead of refunding my money for one combo in my zomato wallet. I requested them tim...

Feb 07, 2019 by akshara chauhan

Zomato - PAYMENT ^Open

Hello sir, on this **-**-**** I have given an order on zomato which is **/- worth. I made payment and food have been delivered. exactly after **mins, my account debited with ****/- stating that vinzomato order. First **/- I made payment with m...

Feb 05, 2019 by DURSHETI RAMAKRISHNA

Zomato - Quantity and quality issue in food ^Open

Firstly Hungrill * Restaurant under zomato service gave me quarter uncooked chicken in the price of full chicken amount. I immediately called multiple times to restaurant in front of delivery boy, but they didn't pick single time. I keep callin...

Feb 01, 2019 by Ajay Bhatt

Zomato - Food packag not deliver ^Open

Mene zomoto se ek order book kiya *:** per but vo * hour tak bhi usne order deliver nahi kiya or jab maine order cancel kiya to *** rupees refund karne ki vajha ulta mere upar cancellation fees *** rupees or le liya. *km k distance mai itna ti...

Jan 31, 2019 by Arun Kumar bhagel

Zomato - Full Food not delivered ^Closed

We have placed an order on Zomato for breakfast. Order ID: **********. The order valued at Rs. ***.**/-. The order was for Idli's and Dosa. We have made payment on line through online. The order was delivered to us, and when we opened the pack...

Jan 28, 2019 by Gaurav Parakh

Zomato - Nonveg instead of veg ^Open

I ordered food from Royal restaurant in Chennai veg biryani and they gave me mutton chicken/biryani and big and I realise after eating it. they ruined my religion and hotel must baer for this irresponsibility i asked zomato chat person t...

Jan 27, 2019 by Anup Chandrakant Choudhary

Zomato - Delay in delivery ^Closed

I ordered food on **th Jan ** at *.** PM, the same was delivered at **.** PM, kept on calling delivery guy, earlier his phone was not reachable and later on said that his bike got punctured and the task was assigned to some other delivery boy. ...

Jan 25, 2019 by Hitesh Makkad

Zomato - No refund given to me by zomato after they cancelling my ordere ^Closed

No refund given to me by zomato after they cancelling my ordere **********...

Jan 25, 2019 by Madhumita Mishra

Zomato - Uncooked meat delivered and customer support not helping ^Open

i have not received my order but the zomato guy has sent me message that order has delivered ..i have tried reaching concerned person but no use...

Jan 22, 2019 by tanneru prasad

Zomato - Cheating with customers ^Open

January ** ,**** I ordered food from Zomato (Order Number- **********). I ordered food because I was having Zomato credits which I want to redeem on my order. During the checkout, there was no option for selecting Zomato credits as a mode of...

Jan 19, 2019 by Gautam Jain

Zomato - Wrong food delivered ^Closed

I ordered food online on Zomato by mistake. Immediately i contacted to their customers support to cancel the order and tell them i was placed by mistake i want to order another dish. They decided to cancel. Till now i was ok for me. After deli...

Jan 18, 2019 by Sunil Kumar Sharma

Zomato - Chicken mixed veg dish delivered ^Open

Today as on ** January **** around at *pm i use zomato to order food I have selected veg only and ordered kadhai paneer and daal from rajwada restaurant via zomato food delivery app but when my family about to finish the food we found a piece o...

Jan 14, 2019 by Sheena jain

Zomato - Zomato gold payment deducted twice. ^Open

I purchased zomato gold last month. The payment was deducted twice and the refund was not given. The customer care is not supporting and there is no calling helpline number. The blame is put on to the bank and a second try is mot facilitated. ...

Jan 14, 2019 by Shaili Thacker

Zomato - Zomato Service Failed ^Closed

I ordered food @*:**pm but they intimated that order was cancelled after *hours it means @**:**pm.if i tried to contact customer service they didn,t respond through call but in chatting they apolized for mistake and gave **credit points for com...

Jan 13, 2019 by Ashok Battula

I ordered food from zomato today and they delivered uncooked meat today Restaurant al bek Provider Zomato Amount *** Time *:** pm Date ** Jan **** Customer support did not refund the amount ...

Jan 13, 2019 by Pranav Puthiya Veettil

Zomato - Incomplete order received ^Open

i ordered full plate afgani chicken from zomato but i only received half plate and when i contacted them they said we r sorry and this will never happen again ....they said no for refund and compensation.....but i want compensation as well as ...

Jan 13, 2019 by Ankur kumar

Zomato - Refund. ^Open

********** order id Successfully applied the coupon. Merchant request was of Rs***,but transacted RS***. So,i cancelled the order within * min. Talked to the restraunt,they haven't any loss. I want refund+ compensation ....

Jan 11, 2019 by Alok kumar dubey

Zomato - Order not delivered; Refund denied ^Open

I had placed an order using Zomato App and the order (#**********) was prepaid. The restaurant took a lot of time to accept the order and then updated that the order has been dispatched to reach my address. In a matter of *-** minutes the statu...

Jan 07, 2019 by Rushica

Zomato - Was delivered half of what was ordered,though we were charged the whole amount. ^Open

I ordered two full changezi paneer tikka costing *** rs from New Manish Eating Point,Lucknow via ZOMATO.I made and online payement for it.When the food was delivered we found out that the food quantity was very less.Later referring to the resta...

Jan 03, 2019 by Mudit Shukla

Zomato - RS.1200/- charged towards Zomato Gold Membership without my permission. ^Open

My Registered mobile NO. is ********** in Zomato & on *st Jan'**** Zomato has charged Me Rs. ****/- towards Zomato Gold Membership without my permission due sufficient amount available in linked paytm wallet, i had trying to contact customer ca...

Jan 02, 2019 by SURESH GROVER

Zomato - Fraud in Zomato gold pricing ^Open

I brought zomato gold membership on **rd of December for **months at a price of ***, that too after a promo code which was suppose to be a flash sale. But, on **th Dec just after that I saw that zomato was giving the membership for *** for *...

Dec 31, 2018 by Ankit Raj

Zomato - Blocked account ^Open

My email id with which I have zomato gold is zomatohai*@gmail.com I made this account yesterday and subscribed for zomato gold (id_******) which charged me *** Rupees just after having zomato gold my account was blocked from your end I am ready...

Dec 30, 2018 by Akshat Gupta

Zomato - Zomato not delivered & not refunded ^Open

I ordered from zomato on ** December **** at **:** Pm, they accepted the order & quoted Expected delivery on *:** Pm I waited, tracked the order it is showing, delivery boy pick uped the order & coming but after ** mins seen that order has been...

Dec 29, 2018 by Sandeep Jain

Zomato - I did not receive the service I paid for and any assistance. ^Open

I ordered my food @*.** the delivery time was **-** minutes after one hour aprox I contacted customer support via chat they told me your order was cancelled. As my house owner locked the main door i can't go out side. totally disappoi...

Dec 26, 2018 by Manjeet singh

Zomato - Refund for cancelled order by Zomato ^Open

I ordered a pizza from Domino's today at *:** pm Order details as follow Order from Domino's Pizza. Placed on **th Dec at **:** PM. Id: ********** But the order got cancelled due to some address issue at their end. I paid it online. ...

Dec 22, 2018 by Akhil Reddy

I had ordered food from Zomato app on **st December and paid the full amount via debit card. It was suppose to show up on my current orders list but it didn't. I tired contacted the customer service but I never got any replies or assistance tha...

Dec 21, 2018 by Vipul Sharma

Zomato - Rejected my order by the tomato ^Open

I ordered my food on **th December and i paid the amount through Google pay and after ** minutes the delivery boy called me and he told me the delivery location is is so long from the restaurant and the order was rejected by the zomato but stil...

Dec 19, 2018 by Anup Ranjan Das

Zomato - Zomato did not pay my cashbacks ^Open

I ordered my meal on *th December, **** from Zomato. There was cashback through Paytm, thats why I ordered it from Zomato. But I still didn't receive any cashback in my Paytm wallet. I frequently asked Zomato what is the reason, they didn't giv...

Dec 15, 2018 by Arthita Batabyal

Zomato - Delivered Non-Vegetarian Food ^Open

Ordered vegetarian food from Zomato but they delivered me non-vegetarian food, which I ate. Being a strict vegetarian its depressing & really hurt my sentiments. ...

Dec 14, 2018 by Shubham Agarwal

Zomato - Food delivered was chilling cold ^Closed

Id: **********, ordered food using Zomato, food was delivered but the package was chilling cold when showed the executive he said he can't do anything for this they just get the food. Chat representative almost stranded me for more than an hour...

Dec 14, 2018 by Sunil Kumar

Zomato - Food ^Closed

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Dec 14, 2018 by Rumesa khan

Zomato - Rider abusive and unprofessional ^Open

My Zomato rider asked for my phone to take order photo and during that time he rated himself as * start which I was not intended to give and when I asked him why he did this he said it's a company protocol and he was abusive and unprofessional....

Dec 12, 2018 by PRASHANT SINGH

Zomato - Package not delivered ^Closed

The delivery agent has cancelled my order.i had said the same to customer care and they were telling it's not there mistake and refund would not be done...

Dec 11, 2018 by Sairam

Zomato - Order(1358302292) not delivered and not refunding the amount ^Closed

I ordered food from Punjabi Nawabi restaurant in Bangalore. I didn't receive my order because the delivery person cancelled the order at the last moment saying that I was unreachable. First of all I didn't receive any call and secondly no one c...

Dec 10, 2018 by Yash Tyagi

Zomato - Oredred food not delivered, also amount was nt refunded ^Open

Hi, I order some food woth Rs *** through zomato (order no **********) on dated **/**/**** from one of the restaurant named dada boudi in barrackpore through my wifes mobile app. The order was accepted , prepared keeping us waited for h...

Dec 09, 2018 by Satyam Dey

Zomato - Food not delivered and asking to pay cancelletion charges ^Closed

I ordered two Rye bread on the **nd November. After I placed order on **nd November, I got a call from ph no. +************ at **.** am indicating that the order has been placed for two Rye bread. I got another call from the same number at **....

Dec 06, 2018 by Satyendra Dev Pradhan

Zomato - Cashback not received promised by zomato ^Open

Actually i had made an order on zomato on */**/**** at *:** P.M. using promocode EVE** and according to company policy if you made an order before * pm using this promocode you will receive a cashback of **% of total order amount. I had complet...

Dec 06, 2018 by Ansul Yadav

Zomato - Refund not received and the item also not delivered ^Open

My order is not delivered and money is not redunded. Right after the stipulated time of ETA , i reached out customer service they informed me that my order is declined by delivery guy as my phone is mot reachable .. i didnt get a message or cal...

Dec 05, 2018 by Lohitha Vanteru

I had ordered a meal through zomato from dominos on *th nov . The restaurant cancelled the order and yet now it has been more than ** days..and no refund yet received. I have been calling them everyday for that. But they are almost neglecting t...

Nov 29, 2018 by Harsh

Zomato - Parcel not delivered ^Open

Ordered food online on ** November **** from zomato with order number **********. After about * hour it shows an error saying restaurant cancelled my order. Checked with the restaurant they said order was dispatched ** minutes ago. Checked with...

Nov 26, 2018 by Yugandhar Dhananjay Nighojkar

Zomato - Package not delivered ^Closed

Am from Chennai I been order food through Zomato @* pm after ** mins I had call up the delivery executive he said order collected from the hotel will he deliver within ** mins but not delivered after * hour I have called him he said he meet wit...

Nov 21, 2018 by Munvar sheriff

Zomato - Stale food ^Closed

On **th Nov **** I ordered chicken momos and veg chowmein from The China Town restaurant via zomato. The veg chowmein I received was stale and when I contacted zomato they told me they can't do anything and you have to accept it. I am filing t...

Nov 21, 2018 by Gurjyot Singh

Zomato - Stale food delivered ^Closed

I was served stale food and the company told me that they would call me soon but haven't in * days. They are cheating the customers. ...

Nov 20, 2018 by Gurjyot Singh

Zomato - Food not delivered and refund not initiated ^Open

Today I have ordered in Zomato order number ********** where the request was made to deliver food from a food vendor CFC located in New Town. I have paid the total amount via online but the delivery boy (SAJID HUSSAIN +************) didn't t...

Nov 17, 2018 by Md Sarim Akhtar

Zomato - Zomato faking consumers ^Closed

Hello Team, we had order food from Zomato on date Nov ** th Ref No : **********. We wait for ** min and we got a call from your executive and told he is some where near please navigate him, we tried **–** min to help him even we travelled to ...

Nov 15, 2018 by Ajay TA

Zomato - Refund issue ^Open

I placed an order on nov **th at *.**am with Ganga sweets order no **********, i paid the amount by card Rs.*** for Kaju katli and onion pakoda through the Zomato app. As there is no response I called the deliver person ( number got through th...

Nov 14, 2018 by Deepa

Zomato - Without giving any alert automatic decute amount from my paytym wallet. ^Closed

on date ** Nov ****, I order * burger meal from burger king Rs *** and also confirm the order with zomato guy. But when I m going to received my meal, the delivery boy charge me Rs *** for * burger meal, as per my order we ask for * meal n un...

Nov 14, 2018 by sahil

Zomato - Wrong food delivered ^Open

I'm a vegetarian. Order food worth INR ***. Got delivery of non-vegetarian food worth INR *** approx. Took up the issue with chat support zomato. Shared everything. They said will call in **-** mins. No call. And after stopped replying on chat ...

Nov 14, 2018 by Amit kashyap

Zomato - Order Cancelled, Money Not refunded ^Open

I have ordered a cake on *st November **** at around *PM, and mentioned it to get deliver to sector ** at around *PM. Full payment was made. After half an hour i got a call from the delivery boy and he said that he is heading towards the delive...

Nov 12, 2018 by Soubhagya Khemka

Zomato - Items missing ^Closed

Delivery boy handed the order to someone else and the items were missing when it reached me. When I called the delivery boy he didn't attended my call. Customer support is not helping too. Need refund...

Nov 11, 2018 by Nalin

Zomato - Package cancelled and refund not given ^Open

I ordered food from Zomato at *:**pm on *th November order id **********. I received call from driver at *:**pm asking for address. I tried calling back driver at *:** pm order got canceled. Reason given call not picked.. I had discussion w...

Nov 10, 2018 by Saurabh Grover

Zomato - Online food order fraud.. ^Closed

Order no is ********** I place an order on *th november **** at around *:**pm. My order was late. Order was on the mid way and I got.message that my order cancelled. I called delivery boy he said I have eaten food because ur number was unreac...

Nov 10, 2018 by Shah Alam

Zomato - Chicken given to a vegetarian Brahmin ^Closed

Few hours back I ordered a roll from Roll er dokaan through Zomato app.Order number **********. I have received a refund on the amount and it angered me even more.You think I complained to get my ***₹ back ? I don't care about it . I ordere...

Nov 07, 2018 by Rohan Sharma

Zomato - Zomato := lunch not delievered and denying refund ^Open

This complaint is to highlight about zomato team from top to bottom .I have order food from zomato on ** October, order I'd **********..once I order food for lunch got a msg your order will be delivered in ** min, but after ** min I got a msg t...

Nov 06, 2018 by Rocky kumar

Zomato - Not giving refund after cancel order ^Open

I have order throw zomato then the price is ** and they charged *** in my order. When I contact to zomato support then they said for technical error and assure me to refund. But after two days refund didn't given....

Nov 05, 2018 by S kumar

Zomato - Zomato food delivery failed ^Open

Ordered food from zomato and no proper response from customer care even after * hours after my booking is confirmed.. the customer care executive are so lethargic and disconnected the phone while speaking over the phone.. The customer chat ser...

Oct 27, 2018 by Praveen Rajagopal

Zomato - Food not delivered.. payment made ^Closed

Payment has been made to zomato via debit card .. but the food has not received.. the way they handled the situation was worse.....

Oct 22, 2018 by Aditi

Zomato - Refund not received ^Closed

I had Placed an order from Zomato on October *. After successfully placed order, when i check my order status after ** minutes my order was rejected by Zomato. When i contacted to the customer care he told me that for some reason your order has...

Oct 13, 2018 by Neeraj

Zomato - Deducted more amount ^Open

ordered cake and applied promo code but later on deducted *** from my account but amount showed was ***...

Oct 13, 2018 by sawyan prabha

Zomato - Food not delivered and amount not refund ^Open

I ordered food from Zomato on *th oct **** and order amount was *** INR. Order Id - ********** My order was canceled by restaurant due to food unavailable. After *days I didn't receive the food neither the refund. When I contacted Zomato chat ...

Oct 10, 2018 by Abhijit chandra

Zomato - Amount debited on Zomato but no order placed ^Closed

I was trying to place order from but my money got debited and order was not got placed(Using Paytm) , I tried to call zomato customer care but could not reach.Please provide valid customer care no for Pune region.No customer care services ,n...

Oct 07, 2018 by Amruta

Zomato - Package not delivered and refund not done in the original mode of payment ^Open

I ordered food from behrou biryani and waited for delivery. At *.** pm it was suppoe to be delivered.. i chked the status and it says it was till beikg prepared so i contacted zomato chat support, the chst support tried to reach behrouz but co...

Sep 22, 2018 by Rohit raj

Zomato - Money Not Refunded ^Closed

I ordered in Surya Lunch Home from zomato on **th July ****. I did the payment through my debit card, Rs *** got debited from my account. An error occurred while ordering and no order number and no confirmation msg received. The order was not p...

Aug 28, 2018 by Mohammed Arif

Zomato - Order cancelled and agent harrased ^Closed

I have placed a order today and *agent called after ** mins and informed that item not available for *lt maza and they told they vl send *.*ltr ,,i.e* bottle of ***ml. I asked I asked them to send * bottle as i ordered *ltr, he denied and...

Aug 27, 2018 by shashirekha

Zomato - Money not refunded ^Closed

I make an order on **/*/** through zomato after making payment formalities the amount is deducted from my bank account and it shows some error in it. Then I talk zomato they said that they will refund that amount and now they refuse to refund i...

Aug 25, 2018 by Manpreet singh

the order is done through zomato for ovenstory for a total amount rupees ****.** at **.**AM aug ** **** . The order is supposed to be delivered at **.**AM on the same day. Where as the order isnt delivered until *am. When checked with zomato , ...

Aug 12, 2018 by bindhuja muthyala

Zomato - Salary not given. ^Closed

At ** july ****, I was called for interview in Zomato Dehradun at hotel elysee, Dehradun. They placed me for the delivery boy part time post, with charging *** rs. From me as a security fee. I have been informed to be paid ****rs. Per week with...

Aug 06, 2018 by Gautam Singh

Zomato - Incorrect amount charged ^Open

First time i used Zomato. There is a coupon for first time users. I used that code it shown me the reduced amount but when i purchased the items excess amount was deducted. Even i tried to reach out them. There is no customer care number for Zo...

Apr 30, 2018 by Abdul Khadar Vali