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Zomato - Cheating with customers ^Open

January 16 ,2019 I ordered food from Zomato (Order Number- 1178338719). I ordered food because I was having Zomato credits which I want to redeem on my order. During the checkout, there was no option for selecting Zomato credits as a mode of...

Jan 19, 2019 by Gautam Jain

Zomato - Wrong food delivered ^Open

I ordered food online on Zomato by mistake. Immediately i contacted to their customers support to cancel the order and tell them i was placed by mistake i want to order another dish. They decided to cancel. Till now i was ok for me. After deli...

Jan 18, 2019 by Sunil Kumar Sharma

Zomato - Chicken mixed veg dish delivered ^Open

Today as on 14 January 2018 around at 8pm i use zomato to order food I have selected veg only and ordered kadhai paneer and daal from rajwada restaurant via zomato food delivery app but when my family about to finish the food we found a piece o...

Jan 14, 2019 by Sheena jain

Zomato - Zomato gold payment deducted twice. ^Open

I purchased zomato gold last month. The payment was deducted twice and the refund was not given. The customer care is not supporting and there is no calling helpline number. The blame is put on to the bank and a second try is mot facilitated. ...

Jan 14, 2019 by Shaili Thacker

Zomato - Zomato Service Failed ^Open

I ordered food @9:30pm but they intimated that order was cancelled after 2hours it means @11:15pm.if i tried to contact customer service they didn,t respond through call but in chatting they apolized for mistake and gave 82credit points for com...

Jan 13, 2019 by Ashok Battula

Zomato - Uncooked meat delivered and customer support not helping ^Open

I ordered food from zomato today and they delivered uncooked meat today Restaurant al bek Provider Zomato Amount 260 Time 2:18 pm Date 13 Jan 2019 Customer support did not refund the amount ...

Jan 13, 2019 by Pranav Puthiya Veettil

Zomato - Incomplete order received ^Open

i ordered full plate afgani chicken from zomato but i only received half plate and when i contacted them they said we r sorry and this will never happen again ....they said no for refund and compensation.....but i want compensation as well as ...

Jan 13, 2019 by Ankur kumar

Zomato - Refund. ^Open

1060209768 order id Successfully applied the coupon. Merchant request was of Rs260,but transacted RS360. So,i cancelled the order within 2 min. Talked to the restraunt,they haven't any loss. I want refund+ compensation ....

Jan 11, 2019 by Alok kumar dubey

Zomato - Order not delivered; Refund denied ^Open

I had placed an order using Zomato App and the order (#1044061866) was prepaid. The restaurant took a lot of time to accept the order and then updated that the order has been dispatched to reach my address. In a matter of 5-10 minutes the statu...

Jan 07, 2019 by Rushica

Zomato - Was delivered half of what was ordered,though we were charged the whole amount. ^Open

I ordered two full changezi paneer tikka costing 500 rs from New Manish Eating Point,Lucknow via ZOMATO.I made and online payement for it.When the food was delivered we found out that the food quantity was very less.Later referring to the resta...

Jan 03, 2019 by Mudit Shukla

Zomato - RS.1200/- charged towards Zomato Gold Membership without my permission. ^Open

My Registered mobile NO. is 9910072815 in Zomato & on 1st Jan'2019 Zomato has charged Me Rs. 1200/- towards Zomato Gold Membership without my permission due sufficient amount available in linked paytm wallet, i had trying to contact customer ca...

Jan 02, 2019 by SURESH GROVER

Zomato - Fraud in Zomato gold pricing ^Open

I brought zomato gold membership on 26rd of December for 12months at a price of 830, that too after a promo code which was suppose to be a flash sale. But, on 28th Dec just after that I saw that zomato was giving the membership for 850 for 2...

Dec 31, 2018 by Ankit Raj

Zomato - Blocked account ^Open

My email id with which I have zomato gold is zomatohai1@gmail.com I made this account yesterday and subscribed for zomato gold (id_928428) which charged me 800 Rupees just after having zomato gold my account was blocked from your end I am ready...

Dec 30, 2018 by Akshat Gupta

Zomato - Zomato not delivered & not refunded ^Open

I ordered from zomato on 28 December 2018 at 05:55 Pm, they accepted the order & quoted Expected delivery on 6:25 Pm I waited, tracked the order it is showing, delivery boy pick uped the order & coming but after 10 mins seen that order has been...

Dec 29, 2018 by Sandeep Jain

Zomato - Food not delivered ^Closed

I ordered my food @9.40 the delivery time was 20-30 minutes after one hour aprox I contacted customer support via chat they told me your order was cancelled. As my house owner locked the main door i can't go out side. totally disappoi...

Dec 26, 2018 by Manjeet singh

Zomato - Refund for cancelled order by Zomato ^Open

I ordered a pizza from Domino's today at 7:43 pm Order details as follow Order from Domino's Pizza. Placed on 16th Dec at 07:43 PM. Id: 1673308043 But the order got cancelled due to some address issue at their end. I paid it online. ...

Dec 22, 2018 by Akhil Reddy

Zomato -  I did not receive the service I paid for and any assistance. ^Open

I had ordered food from Zomato app on 21st December and paid the full amount via debit card. It was suppose to show up on my current orders list but it didn't. I tired contacted the customer service but I never got any replies or assistance tha...

Dec 21, 2018 by Vipul Sharma

Zomato - Rejected my order by the tomato ^Open

I ordered my food on 16th December and i paid the amount through Google pay and after 10 minutes the delivery boy called me and he told me the delivery location is is so long from the restaurant and the order was rejected by the zomato but stil...

Dec 19, 2018 by Anup Ranjan Das

Zomato - Zomato did not pay my cashbacks ^Open

I ordered my meal on 6th December, 2018 from Zomato. There was cashback through Paytm, thats why I ordered it from Zomato. But I still didn't receive any cashback in my Paytm wallet. I frequently asked Zomato what is the reason, they didn't giv...

Dec 15, 2018 by Arthita Batabyal

Zomato - Delivered Non-Vegetarian Food ^Open

Ordered vegetarian food from Zomato but they delivered me non-vegetarian food, which I ate. Being a strict vegetarian its depressing & really hurt my sentiments. ...

Dec 14, 2018 by Shubham Agarwal

Zomato - Food delivered was chilling cold ^Closed

Id: 1112891113, ordered food using Zomato, food was delivered but the package was chilling cold when showed the executive he said he can't do anything for this they just get the food. Chat representative almost stranded me for more than an hour...

Dec 14, 2018 by Sunil Kumar

Zomato - Food ^Closed

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Dec 14, 2018 by Rumesa khan

Zomato - Rider abusive and unprofessional ^Open

My Zomato rider asked for my phone to take order photo and during that time he rated himself as 5 start which I was not intended to give and when I asked him why he did this he said it's a company protocol and he was abusive and unprofessional....

Dec 12, 2018 by PRASHANT SINGH

Zomato - Package not delivered ^Closed

The delivery agent has cancelled my order.i had said the same to customer care and they were telling it's not there mistake and refund would not be done...

Dec 11, 2018 by Sairam

Zomato - Order(1358302292) not delivered and not refunding the amount ^Closed

I ordered food from Punjabi Nawabi restaurant in Bangalore. I didn't receive my order because the delivery person cancelled the order at the last moment saying that I was unreachable. First of all I didn't receive any call and secondly no one c...

Dec 10, 2018 by Yash Tyagi

Zomato - Oredred food not delivered, also amount was nt refunded ^Open

Hi, I order some food woth Rs 700 through zomato (order no 1287370480) on dated 06/12/2018 from one of the restaurant named dada boudi in barrackpore through my wifes mobile app. The order was accepted , prepared keeping us waited for h...

Dec 09, 2018 by Satyam Dey

Zomato - Food not delivered and asking to pay cancelletion charges ^Closed

I ordered two Rye bread on the 22nd November. After I placed order on 22nd November, I got a call from ph no. +911246498850 at 10.28 am indicating that the order has been placed for two Rye bread. I got another call from the same number at 10....

Dec 06, 2018 by Satyendra Dev Pradhan

Zomato - Cashback not received promised by zomato ^Open

Actually i had made an order on zomato on 3/12/2018 at 6:39 P.M. using promocode EVE40 and according to company policy if you made an order before 7 pm using this promocode you will receive a cashback of 40% of total order amount. I had complet...

Dec 06, 2018 by Ansul Yadav

Zomato - Food not delivered ^Open

My order is not delivered and money is not redunded. Right after the stipulated time of ETA , i reached out customer service they informed me that my order is declined by delivery guy as my phone is mot reachable .. i didnt get a message or cal...

Dec 05, 2018 by Lohitha Vanteru

Zomato - Refund not received and the item also not delivered ^Open

I had ordered a meal through zomato from dominos on 6th nov . The restaurant cancelled the order and yet now it has been more than 15 days..and no refund yet received. I have been calling them everyday for that. But they are almost neglecting t...

Nov 29, 2018 by Harsh

Zomato - Parcel not delivered ^Open

Ordered food online on 24 November 2018 from zomato with order number 1280178717. After about 1 hour it shows an error saying restaurant cancelled my order. Checked with the restaurant they said order was dispatched 30 minutes ago. Checked with...

Nov 26, 2018 by Yugandhar Dhananjay Nighojkar

Zomato - Package not delivered ^Closed

Am from Chennai I been order food through Zomato @9 pm after 30 mins I had call up the delivery executive he said order collected from the hotel will he deliver within 30 mins but not delivered after 1 hour I have called him he said he meet wit...

Nov 21, 2018 by Munvar sheriff

Zomato - Stale food ^Closed

On 16th Nov 2018 I ordered chicken momos and veg chowmein from The China Town restaurant via zomato. The veg chowmein I received was stale and when I contacted zomato they told me they can't do anything and you have to accept it. I am filing t...

Nov 21, 2018 by Gurjyot Singh

Zomato - Stale food delivered ^Closed

I was served stale food and the company told me that they would call me soon but haven't in 4 days. They are cheating the customers. ...

Nov 20, 2018 by Gurjyot Singh

Zomato - Food not delivered and refund not initiated ^Open

Today I have ordered in Zomato order number 1186513125 where the request was made to deliver food from a food vendor CFC located in New Town. I have paid the total amount via online but the delivery boy (SAJID HUSSAIN +918145199159) didn't t...

Nov 17, 2018 by Md Sarim Akhtar

Zomato - Zomato faking consumers ^Closed

Hello Team, we had order food from Zomato on date Nov 12 th Ref No : 1550958872. We wait for 20 min and we got a call from your executive and told he is some where near please navigate him, we tried 20–30 min to help him even we travelled to ...

Nov 15, 2018 by Ajay TA

Zomato - Refund issue ^Open

I placed an order on nov 10th at 8.55am with Ganga sweets order no 1691346627, i paid the amount by card Rs.180 for Kaju katli and onion pakoda through the Zomato app. As there is no response I called the deliver person ( number got through th...

Nov 14, 2018 by Deepa

Zomato - Without giving any alert automatic decute amount from my paytym wallet. ^Closed

on date 12 Nov 2018, I order 2 burger meal from burger king Rs 311 and also confirm the order with zomato guy. But when I m going to received my meal, the delivery boy charge me Rs 601 for 4 burger meal, as per my order we ask for 2 meal n un...

Nov 14, 2018 by sahil

Zomato - Wrong food delivered ^Open

I'm a vegetarian. Order food worth INR 350. Got delivery of non-vegetarian food worth INR 150 approx. Took up the issue with chat support zomato. Shared everything. They said will call in 15-20 mins. No call. And after stopped replying on chat ...

Nov 14, 2018 by Amit kashyap

Zomato - Order Cancelled, Money Not refunded ^Open

I have ordered a cake on 1st November 2018 at around 6PM, and mentioned it to get deliver to sector 29 at around 9PM. Full payment was made. After half an hour i got a call from the delivery boy and he said that he is heading towards the delive...

Nov 12, 2018 by Soubhagya Khemka

Zomato - Items missing ^Closed

Delivery boy handed the order to someone else and the items were missing when it reached me. When I called the delivery boy he didn't attended my call. Customer support is not helping too. Need refund...

Nov 11, 2018 by Nalin

Zomato - Package cancelled and refund not given ^Open

I ordered food from Zomato at 5:12pm on 9th November order id 1438776419. I received call from driver at 5:20pm asking for address. I tried calling back driver at 5:24 pm order got canceled. Reason given call not picked.. I had discussion w...

Nov 10, 2018 by Saurabh Grover

Zomato - Online food order fraud.. ^Closed

Order no is 1319199211 I place an order on 9th november 2018 at around 1:15pm. My order was late. Order was on the mid way and I got.message that my order cancelled. I called delivery boy he said I have eaten food because ur number was unreac...

Nov 10, 2018 by Shah Alam

Zomato - Chicken given to a vegetarian Brahmin ^Closed

Few hours back I ordered a roll from Roll er dokaan through Zomato app.Order number 1429629716. I have received a refund on the amount and it angered me even more.You think I complained to get my 180₹ back ? I don't care about it . I ordere...

Nov 07, 2018 by Rohan Sharma

Zomato - Zomato := lunch not delievered and denying refund ^Open

This complaint is to highlight about zomato team from top to bottom .I have order food from zomato on 30 October, order I'd 1664334661..once I order food for lunch got a msg your order will be delivered in 47 min, but after 37 min I got a msg t...

Nov 06, 2018 by Rocky kumar

Zomato - Not giving refund after cancel order ^Open

I have order throw zomato then the price is 92 and they charged 185 in my order. When I contact to zomato support then they said for technical error and assure me to refund. But after two days refund didn't given....

Nov 05, 2018 by S kumar

Zomato - Zomato food delivery failed ^Open

Ordered food from zomato and no proper response from customer care even after 2 hours after my booking is confirmed.. the customer care executive are so lethargic and disconnected the phone while speaking over the phone.. The customer chat ser...

Oct 27, 2018 by Praveen Rajagopal

Zomato - Food not delivered.. payment made ^Closed

Payment has been made to zomato via debit card .. but the food has not received.. the way they handled the situation was worse.....

Oct 22, 2018 by Aditi

Zomato - Refund not received ^Closed

I had Placed an order from Zomato on October 4. After successfully placed order, when i check my order status after 30 minutes my order was rejected by Zomato. When i contacted to the customer care he told me that for some reason your order has...

Oct 13, 2018 by Neeraj

Zomato - Deducted more amount ^Open

ordered cake and applied promo code but later on deducted 300 from my account but amount showed was 150...

Oct 13, 2018 by sawyan prabha

Zomato - Food not delivered and amount not refund ^Open

I ordered food from Zomato on 6th oct 2018 and order amount was 310 INR. Order Id - 1508788315 My order was canceled by restaurant due to food unavailable. After 4days I didn't receive the food neither the refund. When I contacted Zomato chat ...

Oct 10, 2018 by Abhijit chandra

Zomato - Amount debited on Zomato but no order placed ^Closed

I was trying to place order from but my money got debited and order was not got placed(Using Paytm) , I tried to call zomato customer care but could not reach.Please provide valid customer care no for Pune region.No customer care services ,n...

Oct 07, 2018 by Amruta

Zomato - Food not delivered ^Open

I ordered food from behrou biryani and waited for delivery. At 9.52 pm it was suppoe to be delivered.. i chked the status and it says it was till beikg prepared so i contacted zomato chat support, the chst support tried to reach behrouz but co...

Sep 22, 2018 by Rohit raj

Zomato - Money Not Refunded ^Closed

I ordered in Surya Lunch Home from zomato on 13th July 2018. I did the payment through my debit card, Rs 270 got debited from my account. An error occurred while ordering and no order number and no confirmation msg received. The order was not p...

Aug 28, 2018 by Mohammed Arif

Zomato - Order cancelled and agent harrased ^Closed

I have placed a order today and 1agent called after 20 mins and informed that item not available for 3lt maza and they told they vl send 2.4ltr ,,i.e4 bottle of 600ml. I asked I​ ​asked them to send 5 bottle as i ordered 3ltr, he denied and...

Aug 27, 2018 by shashirekha

Zomato - Money not refunded ^Closed

I make an order on 29/7/18 through zomato after making payment formalities the amount is deducted from my bank account and it shows some error in it. Then I talk zomato they said that they will refund that amount and now they refuse to refund i...

Aug 25, 2018 by Manpreet singh

Zomato - Package not delivered and refund not done in the original mode of payment ^Open

the order is done through zomato for ovenstory for a total amount rupees 1161.24 at 12.36AM aug 12 2018 . The order is supposed to be delivered at 01.21AM on the same day. Where as the order isnt delivered until 2am. When checked with zomato , ...

Aug 12, 2018 by bindhuja muthyala

Zomato - Salary not given. ^Closed

At 15 july 2018, I was called for interview in Zomato Dehradun at hotel elysee, Dehradun. They placed me for the delivery boy part time post, with charging 500 rs. From me as a security fee. I have been informed to be paid 1500rs. Per week with...

Aug 06, 2018 by Gautam Singh

Zomato - Incorrect amount charged ^Open

First time i used Zomato. There is a coupon for first time users. I used that code it shown me the reduced amount but when i purchased the items excess amount was deducted. Even i tried to reach out them. There is no customer care number for Zo...

Apr 30, 2018 by Abdul Khadar Vali

Zomato - Food not delivered ^Open

I have placed order at 1:26 am from zomata from GM foods phase 7 mohali which was about to deliver in 45 mins I took follow at 9041273836 this no about order mentioned in instructions to call me if any issue to faced to find location, took foll...

Apr 21, 2018 by Priyanka

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