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Zomato
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Zomato - Wrong item delivered Open
I have ordered chicken biryani on zomato but i got different veg order, this happened on december *nd, dropped a few mails and attached evidence but still no resolution, i am going through agony that i have to fight for this...
Dec 11, 2023 by Shiva bhargav
Zomato - Not issuing refund for incomplete order Open
I placed an order on zomato on *th Dec. The order was delivered after * hour. I was already in a chat with a support executive regarding the delay. I recieved the order in a cake box without any cover. When i opened the box , I find an incomple...
Dec 05, 2023 by K. Sai Ruthwik
Zomato - Expired items stale items Open
I ordered gur rasgulla from zomato - hira sweets kaushambi and received fully stale and expired items when asked they didn't initiate full refund and said it was fresh order. Order Id -**********...
Dec 02, 2023 by Aman Sinha
Zomato - Order not delivered Open
I ordered * pizza's [buy* get * offer ->* veg and * non-veg pizzas] from DOMINOS using zomato App. They have not delivered the food . this incident happened on NOV ** at **.** pm. Zomato is saying we are not responsible for this issue and ask d...
Nov 30, 2023 by Balaji Modalavalasa
Zomato - Item not delivered Open
i ordered food from a well knowned company named zomato . but they didnt deliverd the food at that time of emergency...
Nov 29, 2023 by Gurcharan SIngh
Zomato - Food nor delivered Open
I had placed a food order (#**********) at *:**pm with an expected delivery time of *:** pm. The order was delayed and I followed up with customer support that it will be delivered in time. Later they changed the stance that it will be delivere...
Nov 28, 2023 by Anupam Mittal
Zomato - Lack of action on unhygiene Open
I ordered food from Groverji Delhi Wale through Zomato and I found a hair in the food. No replacement of food was provided despite providing photo proof of the same. Neither a refund was provided. No action was taken from Zomato. These are hygi...
Nov 28, 2023 by PRATIK VASAYANI
Zomato - Food was bad taste delivery boy didn t return my change Open
It was on **th November **** around **:** pm when I first ordered from Zomato , the order got accepted and then they cancelled my order after some time . Then I placed my second order around **:** pm and when it got delivered to me, the order ...
Nov 26, 2023 by Aayush Kumar
I ordered from a biryani from paradise , it's delayed and exceeded the limit as mentioned by Zomato app and when I called the delivery boy and restaurant they told me my order was cancelled but I can see the delivery boy delivered into wrong ad...
Nov 24, 2023 by Aravind
Zomato - Food not delivered and no refund given Open
My food was not delivered even though a clear address was mentioned. And after the cancellation of the order at Zomato's end I have not been given a refund. Zomato denied my refund and is also charging me a cancellation fee. ...
Nov 22, 2023 by Pawan Mistry
Zomato - My order didnt deliverd to me Open
I ordered my order and i connected to the delivery boy and i said he is just * min away from the place because he went through another way and i was standing on the road waiting for him and he just cancelled my order without saying anything. Z...
Nov 19, 2023 by Rahul
Zomato - The Food was bad Open
The veg chowmin were bad because it had burnt scrap of the utensil the restaurant used,the chicken noodles had bad taste, i chatted with Zomato sent them evidence also,still they are not helping me....
Nov 19, 2023 by Syed Abdul Hussain
Zomato - Stale and rotten food Open
I ordered biryani from Zomato through Naaz Kolkata biryani restaurant. After I received the food the Biryani, the chicken, and the egg as well as the raita were all rotten and had foul smell coming out. I contacted Zomato but no resolution was ...
Nov 18, 2023 by Jayshree Chattaraj
Zomato - Order friud Closed
Fir my each order they are making fool as delivery partner has something issue ...
Nov 17, 2023 by Amit
Zomato - Money got debited from my account but order not placed Closed
I ordered peri peri fries my money got debited and but order not placed I want my money refund...
Nov 17, 2023 by Gayatri Bellamkonda
Zomato - Refund Closed
I cancelled the Order that I placed on **-Nov-**. As per communication with Zomato team (By chat) amount was refunded but still its not reflecting in my account. I also sent mail to Zomato regarding this issue on **-Nov-**. They are not respo...
Nov 16, 2023 by Suma Priya K
Zomato - Order not delivered Closed
The order has not been delivered by the delivery boy nd still zomato is showing that the order has been delivered also they are not helping me in this situation ...
Nov 14, 2023 by Himanshu
Zomato - Mutton Biryani received without mutton pieces Closed
I ordered mini Lucknow mutton biriyani through Zomato on *th November ****. By *.** pm, I received the pack. But to my surprise, there was not even a single piece if mutton. I mailed the customer service of Zomato. They didn't address my compla...
Nov 12, 2023 by M B
Zomato - Refund to be provided Open
Hi Good day! I'm Ragapriya and I'm using zomato for a long time I would like to report an issue taken place on **-**-**** where my order was cancelled and Rs.*** was deducted from my account. So on **-**-**** I ordered food from Pizza hut for R...
Nov 04, 2023 by Ragapriya
Zomato - Wrong food order as well as poor ferment food quality Open
Ordered Steam rice and Chicken fry having total worth Rs. ***.** from Deluxe Family Restaurant, Boisar, Mumbai through Zomato aap but they delivered fried rice and the chicken fry was totally fermented and poor quality of Chicken. On complainin...
Nov 04, 2023 by Aaysha Kumari
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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