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Zomato
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How to resolve Zomato complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Zomato - Refund compensation denied for bad quality food Open
Hi, I have been trying to give the feedback for my recent zomato order . I had ordered tandoori veg momos and ras malai ad out of them the momos , they were so bad from hariram . The fillings of the momos were so bad in taste and they were un...
Oct 08, 2024 by Kritika M
Zomato - My zomato delivery partner id is blocked without any reason Open
I am working in the Zomato since *.* years in this era of time I had done no cancellation neither I had done anything wrong without any valid reason you guys blocked my id it is not acceptable ...
Sep 27, 2024 by Manpreet Singh
Zomato - Zomato wallet refund Closed
i l transferred rs**** to my zomato wallet for buying tickets to the @diljitdosanjh concert, but I wasn’t able to buy them and my ****rs are stuck now!! Can you please help, **** is a huge amount to me, i want a refund to my bank account ...
Sep 19, 2024 by Roshni Srivastava
Zomato - Spoiled food delivered Open
Spoiled Food was delivered by the restaurant, due to this i had a food poison....
Sep 17, 2024 by Sreenivasulu Bandalakunta
Zomato - One item is missing and one is stale Closed
I have received one dosa but I placed * quantity and paid for both. But I checked there is only one dosa. And I checked another one but this one is stale it's smelling too bad Even I tried to eat but I vomited this after eating. Packaging is al...
Sep 15, 2024 by Shivani Sharma
Zomato - Not refunding back the amount paid for a particular dish Closed
I have ordered a dish from Zomato but due to some reason the delivery was not possible so they texted sorry sir like this and was written that the amount will be refunded within ** th sept .Yesterday a message came that your refund has been ini...
Sep 13, 2024 by anomitro chatterjee
Zomato - Stale Chicken Kebab from Zomato and Poor Customer Service Closed
Dear Forum Members, I would like to share my recent disappointing experience with Zomato, which I hope will serve as a warning for others. I ordered Chicken Kebab through Zomato for a gathering of guests. To my dismay, the kebabs were sta...
Sep 11, 2024 by Unmona Mohan
Zomato - Package not delivered Open
I have placed an order for *bedmi puri and * rasgulla but delivery boy came with incomplete order I refused to take it told him to come again after contacting restaurant person.but he didn't came.on support I mistakenly didn't select all items ...
Sep 09, 2024 by Megha saini
Zomato - Fraud and cheating Closed
I accidentally placed an order on Zomato and canceled it because I needed to add more items. I reached out to their support team, but they refused to issue a refund. Despite my requests to either restore my order or provide a coupon, they charg...
Sep 09, 2024 by Nidhi Pandey
Zomato - Order from BOHO not delivered Closed
Zomato cheated me today. Order not delivered stating I haven't responded one-time. Got a miss call little late and called the sane number within * min. Was in washroom when I got a call. When I called, it guided me to drop voice message a...
Sep 08, 2024 by Udayakumar
Zomato - The fake fraud zomato delievery call Closed
Around **:**pm i get a call from zomato saying that i order is alhere and i have to come a pick it but i never ordered anything nor anyone at my home did still i rechecked the zomato app to see if i have placed any order that has reached at my ...
Aug 29, 2024 by Laiba
Zomato - Issue with Order ID Delivery on Train Open
I’m extremely frustrated with my recent experience with Zomato. My order (ID: #**********) was meant for my father who was traveling by train. The delivery agent, Aman, claimed to have delivered the food but did not provide any details about ...
Aug 27, 2024 by Nandan Kumar Thakur
Zomato - Stale food delivered i contact the Zomato no response Closed
I ordered the food in Zomato platform.The food comes bad smell and check it the food is old.then I try to contact Zomato support.The team said this is only intermediary platform you contact the restaurant. But I trust to pay Zomato they will r...
Aug 21, 2024 by Ajithkumar Rajendran
Zomato - Food delivery was denied by the agent at the location Closed
I was denied by the agent to give the order at the location at time square * th floor and the agent was asking me to come down for the order. I can’t leave as I am in the meeting otherwise why would I order on Zomato. I escalated to Zomato bu...
Aug 19, 2024 by Monica
Zomato - Order not delivered Closed
Hello. I have ordered some sweet from kozy sweets but the delivery boy have not delivered the order yet. And without asking me he have cancelled the order. My order returned back to the sweet center. He was calling me but by mistake I have n...
Aug 15, 2024 by Akanksha sharma
Zomato - Food not delivered and denied for refund Closed
Dear sir/madam, I have traveled from Boisar Maharashtra to bugaha Bihar on train no. *****, I have order food from Zomato but he is not delivered and denied for refund ...
Aug 13, 2024 by Satendra Pandey
Zomato - Penalty charges on cancelled order Open
I have placed an order from Zomato to the pulaokitchen.com restaurant and I have immediately cancelled the order as I have seen better option from swiggy. But Zomato has charged ***% amount as cancellation charges and they denied to refund the ...
Aug 11, 2024 by Ravindra Gokul
Zomato - Was charged 100 cancellation fees for cancellation within 5 mins of order Closed
Was charged ***% cancellation fees for cancellation within * mins of order. I had ordered icecream from polar bear through Zomato appa..as soo as I ordered I realized that that app has assigned the order to wrong outlet with ** mins del...
Aug 11, 2024 by Hariharan R
Zomato - Package not delivered Open
I came from office thinking that I should order and ice-cream from nearby from Zomato, took subscription and placed and order, and paid online .delivery guy was so illiterate that he couldn't understand the location. Later on he was not answeri...
Aug 08, 2024 by Muskan
Zomato - Food product not delivered Open
I had ordered a cake for my sister’s birthday order ID- **********. The cake was not delivered as it was mentioned that I had refused the order, I gave the phone number of my sister so the delivery driver can call her up and deliver it. Th...
Aug 02, 2024 by Aiswarya R Nair
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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