How to file a complaint against Zomato?
- Go to "File a Complaint" page
- Choose Zomato and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Zomato
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Helping you with Zomato complaints
If you want to complain about a problem that relates to Zomato, you have reached the right place. Find your rights, raise your complaint and reach the right person to get it sorted.
If you have an issue with the Zomato services, you could be entitled to a refund.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" page
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Zomato
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Zomato - Illegal Tax charged above mrp Open
I ordered a brick of ice cream from Vadilal Ice Creams on zomato I was charged ***(fake MRP)+**.*(TAX)+**(delivery) but the product had an MRP of ***. not only was the mrp increased which is a crime itself on top of that extra tax was introd...
Jul 21, 2021 by harshit
Zomato - Zomato deducted my money twice for a single order Closed
I ordered food on zomato and paid amount via debit card, firstly it was showing payment failed and then they deducted money twice from my account...i want my money back...refund my money....
Jul 07, 2021 by Tania
Zomato - Food package not sealed Closed
My cousin ordered an item from the outlets listed on zomato. the food packet wasn't sealed which is usually the case since I have been ordering all this while. The food packet was not sealed and I have been trying to report this for over *.* h...
Jun 23, 2021 by Kriti Sharma
Zomato - Supplied different and wrost item Closed
Dear sir I am Saraswati ordered food from ganguram sweets Rourkala through Zomato having order number ********** dated **/**/**** but received completely different item. Neither anyone from the Ganguram sweets nor from Zomato is responding...
Jun 20, 2021 by Saraswati Mohanty
Zomato - Order not placed in zomato Closed
I ordered my food but as the payment done money got deducted from my bank account but the order is not placed by the zomato...
Jun 17, 2021 by Bikram Singh
Zomato - Zomato Pickup centre for tshirt is wrong Closed
I have recently downloaded Zomato delivery app to join as a delivery executive. I paid ****rs for onboarding and the next step was to collect the tshirt and bag. But the pickup centre listed in the app is wrong. I can't collect the tshirt and m...
Jun 09, 2021 by Navin Kumar
Zomato - Stale food delivered got vomitings and motion problems after eating it Closed
The food was extremely stale. Tons of oil and chilli poweder in it. It was smelling of garbage. The curry was horrible and the rotis were burnt and broken into pieces Father and I got sick after eating it Severe vomitings ...
Jun 05, 2021 by Krithi
Zomato - Deducted twice for the order Open
I've order the Wednesday Chicken Bucket the amount has been deducted twice and we've recieved only one order. So, kindly please look into it and help us with the refund...
May 26, 2021 by Priyanka Dubakka
Zomato - Zomato delivery partner app account not verified Closed
I have payed the amount of rs *** as a joining fee and I haven't got my account verified even after ** hours ...the app says that it only takes * to * hours to verify and there's no response from the chat support team and I'm really in the need...
May 19, 2021 by Lawrance clinton
Zomato - Bad food delivered by ZOMATO Closed
I received bad taste food from wah ji wah through Zomato. I offered return and arrange new, they denied and promised me complete refund. That is also assured by some senior person in chat, after escalation. Now when I check account it's only...
May 14, 2021 by Manoj
Zomato - Neither received food nor refund Open
The shop mentioned that the zomato delivery guy cancelled the order himself and when we later talked to him over a call, he promised to deliver it by the end of the delivery time. But, later refused to be zomato person, said that the number is ...
May 12, 2021 by Shreya Gupta
Zomato - Refund not received Closed
I ordered food through Zomato on **/**/****,payment via Paytm upi, which got cancelled by the Zomato due to their own issues and they initiated the refund on the same day for the amount Rs ***. After tracking the refund on Zomato app, it showed...
May 05, 2021 by Sonal sinha
Zomato - Refund amount not found Open
We've added ₹*** credits to your Zomato Credits balance. Order now at: http://zoma.to/order/...
Apr 28, 2021 by dilipchray
Zomato - Attempt to fraud and change religion Chicken curry delivered for Veg order Open
Hi I am pure Vegetarian. I had ordered veg parotha * plates from zomato but instead i received chicken curry with parotha. I came to know that its chicken piece inside when i finished **% of it...
Apr 26, 2021 by Saurabh Khetan
Zomato - Item not delivered and not refund the amount Open
**/**/**** ZOMATO app se * pizza order kiye * : ** PM par. Lekin voh pizza aaj tak nhi aaya aur na refund de rhe h zomato wale inse baat krne ka * hi tareeka h chats us pr bhi dhang se solution nhi de paa rhe h . Mujhe bs mera refund chaiye ...
Apr 14, 2021 by Sourav shukla
Zomato - Order not delivered Open
I have ordered dal khichdi from zomato and even after two hours it was showing your order on the way. When I have contracted zomato executive he said I can only cancel your order. That time there was night curfew in our area. So I had no option...
Apr 09, 2021 by Amol
Zomato - I was cheated Closed
Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: today i ordered a waffle from the belgian waffle co the order took more than ** min to deliver the delivery guy ...
Apr 07, 2021 by bhuvan tej mandava
Ordered chilli kabab from Zomato ,this item is listed by applying pure veg filters and also item has veg tag in ordered details .I did got non veg item when order delivered ,I am pure veg and not eaten non veg in life I feel it's sin and feel v...
Apr 04, 2021 by Prashanth m hegde
Zomato - Order was not placed Closed
The amount of *** was debited from my account but my order was not booked. As it is showing the payment was failed. ...
Apr 03, 2021 by Tarun Kumar
Zomato - Food not delivered Open
I ordered a food using zomato delivery app on ** March **** around *.** and it should delivered by *.** pm but I didn't received any order and on app the are showing order is delivered and I call restaurant also but they are not picking my call...
Mar 29, 2021 by Sushil Gurjar
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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