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Zomato
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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As i joined the Zomato by paying ****/- on boarding fee . again Zomato had deducted onboarding or else not clearly mentioned as support fee with out any proper information to me...they directly deducted in the form of installments...this is tot...
May 29, 2023 by Maniteja
Zomato - 100 cancellation charges deducted Rs 839 Open
Ordered for someone special, But despite my request to wait for ** Mins. the order was cancelled without my consent and I was charged with ***% cancellation charges with no refund, when I chat with customer care and enquired about my order, th...
May 29, 2023 by Subodh Sharma
Zomato - Misbehave from Delivery agent Arpit Mishra Open
Hi Team, I was ordered two Pizzas today May **, **** from Fingers Magic Funfoods and Order ID **********. I was received the order very late and due to this it was completely cold and due to this I was cancel this order and I received my re...
May 28, 2023 by Ankit Singh Chauhan
Zomato - Refund not done Poor Customer care response Open
Dear Sir/Madam **-Apr-**: Self ordered on Zomato. Payment my Bank (ICICI) through NetBanking. Order was cancelled immediately for some reasons. **-Apr-**: Self received SMS from Zomato that money will be refunded by **-May-** **-May-*...
May 27, 2023 by Varalakshmi . V
Zomato - Company is not response my phone Open
I am zomato delivery boy but company is not respond my call ...
May 27, 2023 by M Veeresha
Zomato - Spillage Open
I had order McD, which contained two small cold drinks. I received a call from delivery partner on reaching the society gate that the entire order has spilled and that he had called Zomato to cancel the order. This request was declined and deli...
May 27, 2023 by Abhimanyu
Zomato - Membership amount got debited but didn t activate the membership Open
On **th may **** they debited my amt for membership..but it still hasn't been activated...i have been sending mails, chatting with customer support but no body is ready to resolve this...
May 24, 2023 by Shashank Salian
Zomato - Money got debited but no refund Open
I had done payment twice of the same amount ***+***=**** and no order was placed Now they are telling me i should wait for * days without any confirmation that I might get the refund....
May 23, 2023 by Aryan Dandagi
Zomato - Item not delivered but money charged and said as delivered late mid night Open
I had ordered food on ** may *:** evening after the rain had stopped where they accepted my order but didn’t deliver me the order and didn’t even refund the amount over that they updated in app that it go deliver at late mid night **:**...
May 22, 2023 by Yeshwant v nikkam
My husband ordered Id ********** paytm payment option but i didn't know that he paid already and afterall the delivery boy shubam kishore kashyab reached to my location; i asked him that how much price for food.and he told me sir it is rs. ***....
May 22, 2023 by Maheen Raza
Zomato - Not a 100 Coupon Order gets delayed Open
Zomato Promised to give a coupon ***% of order , but zomato provided only ***Rupees, my order value is ***rs .zomato gives only ***rupees of coupon . ...
May 21, 2023 by Vignesh
Zomato - Food packaging and spillage issues Open
There is a fly in my food I order from zomato how can they do this in this pandemic time where cleanliness is very important for all to prevent several diseases ...
May 20, 2023 by Ayushmaan
Am a zomato delivery partner, and I continued working with zomato again on ** may, I booked gigs for night, and at the very first order which I delivered, zomato terminated my id, I put ** rupees fine next day to not complete gigs( slots booked...
May 18, 2023 by Aashish kumar
Zomato - Food not delivered money not refunded Open
Sir/Madam, I ordered lunch @*** that time being Sunday and since its VEG meals the approx. delivery time was ** mins as displayed in app. I was waiting for * hr till then my order was not even picked up and in the app its showing the same sta...
May 17, 2023 by Rajinikanth
Zomato - Zomato Gold Disappeared Suddenly Open
I was using zomato gold and suddenly it was inactive and disappeared. Can u help me on the same...
May 15, 2023 by Avinash Mourya
Zomato - Scam of simpl payment Open
I hope this email finds you well. I am writing to bring to your attention a concerning incident regarding an unauthorized transaction that took place on my Simpl account, resulting in an order placed on Zomato. I kindly request your immediate a...
May 15, 2023 by Utsav Khandelwal
I use Zomato credits to do transactions on Zomato app. You get a discount on purchasing a gift card and you get Zomato credits on RBL zomato edition credit card as well which are directly transferred to your Zomato wallet. Due to a technical b...
May 14, 2023 by Rahul Kumar
Zomato - Received Stale Food Open
Hi I'm Abhishek Sharma, I ordered * boxes of chicken briyani from Zomato app on **th May ****. The food I received were totally spoiled and stale, some bad smell were coming out of them . On calling the restaurant , consoled me that they'll ...
May 13, 2023 by Abhishek Kumar Sharma
Zomato - Delivery of food not received Open
I have ordered food from Zomato on **.*.**. I paid the charges through Gpay online. The delivery boy did not deliver the food at my home address. He denied coming to the place for delivery and misbehaved on the phone call. He asked me to cancel...
May 13, 2023 by Pubinder Kaur Gaidu
Zomato - The food was not delivered and was not even answering my text messages Open
I ordered a food order from zomato at around **.** AM on May **, ****. I tried contacting the zomato support executive there was no response just ignorance...
May 10, 2023 by Vishal vasdev
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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