File consumer complaint against Zomato at Voxya.com

Zomato - Order cancelled by rider no refund refund promised by chat agent (have screenshot) ^Open

Hi Team, This is regarding about Zomato Service in Hyderabad location. Recently I have ordered food on July **th **** and this is my order id :**********. The problem which i have faced I waited for food one hour still they don't delivered ...

Aug 04, 2019 by mahesh

Zomato - Deliver boy behaviour was not good ^Open

I ordered the food. But while I received the call from the delivery boy he asked that location is mentioned wrong. However not for * time often I order the item for the same address & same location. Then I request to him that please move toward...

Aug 04, 2019 by Jagannath

Zomato's delivery guy cancelled my order last week and the chat agent promised me that the refund process has been initiated(see screenshot). Now I am getting recorded mails saying that the refund can't be processed. Have sent * mails & talked ...

Aug 04, 2019 by Jatin Nagpal

Zomato - Food not delivered and money not refunded ^Open

Order id- ********** Hope u all the doing well. I want to request that I was just * minutes late and within this time the order was cancelled by the rider. I have all the call details and its time. When i reached home i met the rider in pe...

Aug 03, 2019 by Aditya Sharma

Zomato - Money Not Refunded ^Open

I ordered on tomato on **/**/**** . Firstly it showed that order is not placed and payment is cancelled. Then I ordered again . Order was placed successfully but then it showed that I have ordered twice. I asked them to cancel one order and ref...

Aug 03, 2019 by Akash Dadwal

Zomato - Food not delivered and refund not processed for 10 days now ^Closed

I ordered food from ZOMATO on ** JULY**** and waited for around * hours but the order didn't come. Then finally the order status got changed to delivered but I didn't receive the order. When I checked with customer care, they said the order i...

Aug 01, 2019 by Kumaraguru

Zomato - Refund Needed ^Closed

I have ordered a Dilli tandoori murg through zomato and made a payment via debit card. I waited for * hour and more and called a restaurant from where I ordered my food and taken a contact number of the delivery boy then I could know that my or...

Aug 01, 2019 by Harshwardhan

Zomato - Cheating by delivery person ^Open

I have ordered yesterday * pizza's from la pinoz pizza ellisbrig Ahmedabad from my father's mobile. I have paid advance through Paytm. I got message from Zomato regarding delivery man left restaurant to deliver my order. I waited ** to ** mi...

Jul 31, 2019 by Parin Shah

Zomato - After 1 hour of order the zomato informed me about non delivery of food. This is disgusting and wil ^Closed

Food not delivered and informed after * hour of order. Making fun of customers....

Jul 31, 2019 by Manisha

Zomato - Order picked but not delivered ^Open

I had placed a food order on the **th of July **** at around **:** pm and did the payment online of Rs *** online. The order was from Karama restaurant, mosque road. The order is included a Tawa shawarma and a masala french fries. After waitin...

Jul 31, 2019 by Shah Faisal Khan

Zomato - Order not delivered ^Open

I didn't received my order... I ordered it at *:**pm and till *:**am it was showing that your order is preparing and then again when i went to see status of my order at *:**am it was showing has been delivered..in reality it never arrived.. I...

Jul 28, 2019 by Adil fraz

Zomato - Charging as cancellation Rs 244which i have paid. ^Open

When i was ordered meal on.**th July ** , a cancelation charge of Rs *** was added in my total . I was ordered a meal on ** June ** at about *.** pm , which was delivered to me on paying Rs. ***. Unfortunately the same bill amount is being char...

Jul 28, 2019 by Arun kumar

Zomato - Zomato is cheating customer's ^Open

My colleague placed order in zomato using simpl payment in my mobile. And also payment is already done . After **min I called delivery boy to know how long it will take so at that moment I forgot that I paid using Simpl so I asked whether I can...

Jul 28, 2019 by Chavan Nishanth Rao V

Zomato - Haven't received the food from the restaurant that i ordered ^Open

I ordrered on App from one of their restaurants around *: **. It showed I will get the order till *:**pm. Since I didn't see any change in order status till *:**, I opened their support chat and described my issue. But the customer care person ...

Jul 27, 2019 by Nidhi Nagvanshi

I had ordered a combo meal from Rasavid OMR via Zomato Yesterday, but I am ***% sure that the food I finally got from Zomato wasn't from Rasavid as the taste and quantity was horrible enough that made me to believe that Zomato has cheated me ...

Jul 27, 2019 by Rajesh

Zomato - Theft by Zomato Delivery Boy ^Closed

Some random Zomato Delivery boy , an absolute Moron, snatched away my mother's purse which included gold chain, cash, cards, iPhone and also pushed my mother. This is the kind of people Zomato has, I'll sue your company. Mind it! Bastards ...

Jul 25, 2019 by Tarini Tandon

Ordered food. Money deducted. Marked delivered but did not get the package. After repeated attempts the response from customer care "I understand your situation. Please wait. Regret inconvenience". ...

Jul 24, 2019 by Vikram

Zomato - Order amount charged as cancellation fee ^Closed

In a hurry I cancelled the order and did not check the cancellation fee notification. Since my order was for cake and no food wastage is there as the bakery does not prepare cake on ordering. I should not be charged for this. Please refund th...

Jul 24, 2019 by Saumya Srivastava

Zomato - I AM PURE VEGETARIAN BUT IN SAAVANS THEY'VE DELIVERED CHICKEN ITEM ^Closed

I had ordered lunch Order from Behrouz Biryani. Placed on **rd Jul at **:** PM. #********** The delivery boy tried calling me from the road below my office but never bothered to come up to my office floor (clearly mentioned in my addres...

Jul 23, 2019 by Shweta

Why did your agent promised me that I'll add *** credits also don't you think you exploited my religion by giving me chicken biryani when I ordered veg one??? Also I should get my money in the original form of payment which was paytm and that w...

Jul 23, 2019 by Ashish kumar

Zomato - Happy occasion of son's birthday turned into a nightmare by zomato ^Open

Order No. ********** Also, the bigger issue I want to highlight is how zomato manipulated/inserted chat text attributing to me which I did not type. I have elaborated this below. All timestamps below are taken directly from Zomato app: I had...

Jul 21, 2019 by Archana V.G.

Zomato - Zomato delivery agent cheated. ^Open

On July *, ****, I have done two transactions to Nagendra Kumar(the delivery guy of yours) through PhonePe and both transactions were unsuccessful at that time. So the delivery boy asked me to pay via paytm, so i did! Now both previous tran...

Jul 21, 2019 by Bhanu pratap Singh

Zomato - Ordered from zomato received swiggy pack ^Open

ordered food from zomato received swiggy pack on **-july-**** ,**pm....

Jul 20, 2019 by guru vamsi

Zomato - Finds debited but no order confirmed ^Open

I placed an order on July **th through zomato app with V* midnight dhabaha. First initial order no: ********** has processed the payment from bank account but received a confirmation due to payment failure order cancelled. Immediately placed a ...

Jul 17, 2019 by Neelima S

Zomato - There was no option for order cancellation before the order was confirmed ^Open

The order was not allowed to cancel before order confirmation and asked the restaurant to cancel the order. They told me to reach Zomato and I was unable to reach the chat support for lion grill until the order was confirmed. The order to cance...

Jul 17, 2019 by Josley jafran vas

Zomato - Cancellation of the order and taking₹ as the penalty ^Closed

We had ordered KFC dips bucket worth ***.**₹. Payment option was card payment now the money had been withdrawn. Since the delivery boy called me after the cancellation with the penalty I really feel this is not just !!! They told the phone wa...

Jul 16, 2019 by Sumekha P V

Zomato - Zomato Zomato Charged full amount as penalty for cancelling order Open ^Closed

Order Number: ********** and ********** I ordered food on *th July ****. After placing the order , I was cancelled my two orders cost of Rs.*** and Rs.*** because the the delivery estimated time is above ** mints it is take too long time for d...

Jul 16, 2019 by Shaik Mustafa

Zomato - Hit and Run accident case ^Closed

Zomato delivery boy hit me very hardly in a road accident but dint stop and ran away. He came in wrong route.I have fractured right wrist and my vehicle has been severly damaged. The incident happened in Navalur toll gate on **.**.**** by *.**...

Jul 15, 2019 by Manikandan Krishnan

Zomato - Refund of cancelled order ^Closed

I have ordered on **-July-**** and cancelled due to wrong choose. i have done my payment online through UPI. Till now they not initiated refund process. one agent will say refund will be initiated and some other saying the deducted amount will...

Jul 15, 2019 by siva rami reddy

Zomato - Refund from Zomato ^Closed

I placed an order from Zomato on **.*.** vide Transaction ID No. ********** for Rs.***. I order it by mistake, so i cancelled within *-* mins. During the chat with Zomato representative Ms. Mansimran, she accepted that my case is genuine and in...

Jul 14, 2019 by Manoj Kumar Kanojia

Zomato - Refund not credited ^Open

I have placed an order on zomato on * july which got rejected and i got a massage that amount will be credited to account in * days. I checked with bank and got a official email from them that no amount is credited to my account. Then i checked...

Jul 14, 2019 by Kalyan Joshi

Zomato - Payment failed but money deducted ^Closed

On *th July I was trying to pay for the order but the message displayed that payment failed please try another mode though money was deducted. So I tried paying through other mode and it was successful. But later on, I came to know that both or...

Jul 14, 2019 by Pawan Maske

Zomato - Cheating by deleting the chat in app ^Open

My order got spilled all over the package. It was not edible. I said the same thing with zomato chat support. They said that they will refund me the whole order price which I paid via paytm. After a week as I didn't get refund I messaged them. ...

Jul 14, 2019 by Shaik Irfan

I have ordered food from Zomato (biriyani Zone restaurant) of Rs ****.** (paid online with order no #**********) on *th July ****. Neither the food got delivered nor Zomato is refunding the amount stating that the delivery boy couldn't reach me...

Jul 14, 2019 by Suchana

Zomato - Food Not Delivered ^Open

I have ordered the food from zomato at about *PM and waited till about *. I was expecting a call from zomato but they have not called me to deliver the food. When I called the driver back he said the order has been cancelled. He said he call...

Jul 13, 2019 by pankaj kumar

Zomato - Zomato charged full amount as penalty for cancelling order ^Open

These guys called and said delivery was not possible at my location although I had already ordered at my location before and asked me to come and pick my order at restaurant which was not possible they cancelled my order and refund to give refu...

Jul 13, 2019 by Ayush

Zomato - They delivered only one dish on Bogo offer ^Closed

On fourth of July I ordered chaap from Punjabi chaap restaurant through ZOMATO with Bogo offer, while ordering there was no option given to select one more dish there fore I assumed that the same dish will be coming I Bogo offer. But when the d...

Jul 12, 2019 by Shalini Gulati

Order Number: ********** I ordered food on * July **** from registered no. After placing the order I realised that I had placed the wrong order. I tried to connect customer care but no one replied. I called the restaurant and asked him if th...

Jul 10, 2019 by Aman Singh

Zomato - Item missing refused to refund/replacement ^Open

On *th July I have placed an order from zomato * boneless chicken biryani with extra raita and mushroom masala. But I have received only biriyani rice and extra raita was missing. Regarding this I contacted zomato they refused for replacement/r...

Jul 10, 2019 by Suman v

Zomato - Zomato full amount penalty charged ^Open

I had placed an order on zomato and for some reason I had to cancel it. Before cancelling nowhere it was mentioned they will charge penalty for cancelling. After cancelling the order they charged full amount as penalty....

Jul 09, 2019 by Anupam Dubey

Zomato - Zomato Cheating by not giving money back ^Open

I ordered roll from zomoto twice but both ordered got cancelled by Zomoto staff. In first order order was not accepted by restaurant and it so called executive called me that due to technical issue my order will not be accepted and we are retur...

Jul 08, 2019 by Ayesha

Zomato - Order confirmed by restaurant and then cancelled when I called ^Open

I ordered food from zomato around **.**p.m. I got the confirmation message that .y order has been confirmed by the restaurant. But almost an hour later after wait for almost an hour I got this call by a zomato representative that they cannot de...

Jul 08, 2019 by SHRADDHA Chouhan

Zomato - Order placed not delivers in 2 hours ^Open

Order no. ********** This is to bring to your notice that I am not at all happy with the kind of service I received with the order I placed. I had to wait for almost * hours for an order to be delivered. And to the ice cream was melted. Rider ...

Jul 07, 2019 by Gagandeep Singh

Zomato - Order not delivered not money refunded ^Closed

I orderedfrom zomato the delivery person cancelled my order saying he couldn't deliver from a place literally * minutes away and zomato didn't declined any refund saying I was unresponsive at the time of delivery...

Jul 05, 2019 by Alka Srivastava

I ordered food from Zomato because I have a meeting at my office with my clients. It was very important to me. My order was confirmed by the restaurant. Then I waited for an hour. I called my valley who appointed for my delivery by Zomato, he t...

Jul 05, 2019 by Vikas Bhardwaj

Zomato - My order was not delivered and the delivery person fooled me and zomato doesnt trust his customer wh ^Closed

I order some food in zomato, and the outlet accepted our order and later my mobile went out of coverage so i contacted the delivery person through another no other than my registered number. but he wrote that customer was not responding and rej...

Jul 05, 2019 by PASUPULETI SATYA SIVA KRISHNA

Zomato - Money Deducted ^Open

Sir/Ma’am I placed an Order from Marky Momos today( *th july) at *:** pm. The delivery boy called me around *:**pm saying that due to heavy rain he is not able to reach the destination and asked me what to do. I told him to wait around **-...

Jul 04, 2019 by Muskaan Bhardwaj

Zomato - Food not delivered yet money deductedOrder ID: ^Closed

On **th when I ordered the food, I got a call from Anuj (Delivery boy) and he told me that he is about to reach my place in **-** minutes, however he never called me and eventually the order never came. I had to wait for more or less ** mints ...

Jul 04, 2019 by Avijeet Paul

I had ordered food from Cafe ** Kerala Mess through Zomato App on **/**/**** , *.** PM by paying Rs.*** . Same day at *.** Pm I got a message from Zomato by saying your order has been delivered. But i had not received the order . ...

Jul 04, 2019 by Muhsin Areekkan

Zomato - Eggetarian food delivered while Zomato App was showing it as 100% Veg ^Open

The delivery person came and given * missed call for ** seconds of each and then cancelled the order within two minutes. As per their policy they will call the customer * times if not answered they will cancel the order and the money will be de...

Jul 04, 2019 by Santhanamariappan

Zomato - Refund not received ^Open

I order for food but I forgate use promo code. so I cancilled order within * minute. and contact to custome care. according to chat with officer he asure that refund will be done within **-** hours. but not they message that food had prepared. ...

Jul 01, 2019 by GOVIND KHANDELWAL

Zomato - Service not provided money refused to be refunded ^Closed

Hello. On **th June at **:** AM for a total amount of Rs.***.**, I placed an order from Zomato (Order # **********) to treat my friends to some biryani, while waiting for the order to arrive. I receive a message saying my order was cancelled/r...

Jun 30, 2019 by Rohit P

On ** June ****, I have ordered french toast in Jabalpur using Zomato app. The app was showing french toast as ***% veg marked with greens symbol on app. However, after receiving & having a small bite of the same. We realised that it is made up...

Jun 30, 2019 by Ankit Vajpai

Zomato - Cheated by Zomato ^Open

A zomato valet rudely refused to procure change for the said order. Then got abusive on the phone. After which he attempted to deliver the order * hours later. Finally after all that, he threatened me verbally before leaving....

Jun 29, 2019 by Shruti manav sharma

Zomato - Before I have order 23 times from the same restaurant and again today from the same restaurant packa ^Open

I am from Bangalore order flow order was from Biryani Town restaurant item was egg biryani it is located near ring road nagavara and third class service and *rd cross restaurants has provided Zomato making fool and picking money from the people...

Jun 29, 2019 by Syed matheen

Zomato - Zomato eaten my money ^Open

Order ids ********** & ********** i placed order two times, paid in advance, person did not put good effort to deliver it, did not contact, cancelled the order, charged me full amount and went back with food. I am sure if it was not paid in ...

Jun 29, 2019 by Payel saha

Zomato - Cheating on me by zomato ^Open

********** this is my order number. I want my refund back. I cancelled the order with ** seconds of ordered and got a penalty of *** because the restaurant starts preparing the order. Just tell me how can a restaurant starts preparing food just...

Jun 28, 2019 by Sachin sharma

I ordered food from Zomato. Zomato rider refused to come at my place. After *-minute order is shown delivered to me. But I don't receive my order at least if rider come. To my area, he will take a minimum of *-** minutes but the order is delive...

Jun 26, 2019 by Lovish

Zomato - Money not refunded ^Open

I ordered some food with Zomato and cancelled it in a second because I forgot to add chapati in it but they didn't refund the money. They are making fool of us. They are even not explaining that for what they deducted the money because in one s...

Jun 25, 2019 by Purnima

Zomato - Oder not delivered ^Closed

Order Number **********..... My order on sunday ( ** June ) at **:** pm I ordered a chicken at night from zomato of Rs *** and delivery guy reached at the destination enter the socity gate even done entry but did not delivered the food an...

Jun 25, 2019 by Niharika Yadav

Zomato - Order not delivered nor money refunded ^Open

Zomato Order no **********. I ordered my food. The order was worth Rs. ***. I called the guy at *:**. According to the map he was standing outside. I said that I am coming outside please wait. When I came back I saw him going on his bike. I eve...

Jun 24, 2019 by AMULYA BINDAL

Zomato - Zomato did not refund rejected prepaid order ^Open

I ordered from zomato.com on *th June ****. The order number is ********** and order amount is ****.**. I able to track the order and called immediately the Zomato Valet when he nearby my home but I was not able to connect him after multiple at...

Jun 23, 2019 by Sushobhan Sarkar

Zomato - Code CRICKET applied but the prediction chart is not visible to me ^Open

I ordered meal with no ********** in evening on **.**.**** and it showed order picked by the zomato agent but later showed order cancelled. When i enquired the restaurant it told that the zomato agent has taken the order and later rejected the...

Jun 22, 2019 by Vaibhav singh

Zomato - Package Not Delivered ^Closed

Devshree Dave <devshree.dave@gmail.com> Tue, Jun **, *:** PM (* days ago) to order I have not received the order and the order is cancelled. The best part is, i was been informed that you could not find my address. Yes i agree i could ...

Jun 21, 2019 by Vishal Joshi

Zomato - Refund not given and blocked my account ^Open

I have order * item from a shop through zomato but only * item was delivered and i asked through chat . the next day my account was blocked...

Jun 20, 2019 by Shinu Simon

Zomato - Refund not given ^Closed

I placed an order from Keventers on Zomato. I was sending the items to one of my friends. He lives in Delhi. I typed his address and selected the outlet of Keventers which showed on the app and placed my order. After I had placed my order, the ...

Jun 19, 2019 by Nishi Sharma

Zomato - CRIMINALS AS DELIVERY BOY IN ZOMATO ^Open

Sir, I have ordered from Paranthas Order Id ********** but your delivery boy did not deliver the order and the GPS was showing the reverse direction. I placed the order at **:** p.m. and got the message of order on its way on **:** p.m. bu...

Jun 19, 2019 by SHOBHIT BANSAL

Code CRICKET applied but the prediction chart is not visible to me. While I will get ***% cash back from it. From the last * days, they are just writing it that will sort this issue but now no one is reverting back. Now last * times I have used...

Jun 19, 2019 by Rahul Sharma

Zomato - Zomato order not delivered and money did not refund ^Closed

On ** June **** I had ordered pizza from zomato app with Ovenstory pizza, airoli location. They accepted the order and then called me and told me that they will not able to send delivery and cancel it. My order Id number is **********. As of no...

Jun 18, 2019 by shivaram s padte

Zomato - Package Not delivered ^Closed

I ordered from Zomato mobile app but valet was not assigned to my order and there is no option to cancel order. There is a support but it's also not working, it continuously saying * min wait and no response from their end. Very disappointed wi...

Jun 18, 2019 by Lalit Vaghela

Zomato - Payment gateway failure ^Closed

I placed a food order through Zomato on * June **** and the payment gateway constantly failed. My account was deducted twice . Now comes the refund . . despite several emails and Zomato chat..the only reply after ** days I get is that your mone...

Jun 17, 2019 by VRITTIKA SRIVASTAVA

Zomato - Abusive Zomato valet ^Open

I ordered food through Zomato. I was assigned a Zomato valet (Vignesh (**********). He came to my house and abused me with vulgar words stating I didn't call him first to inform my location. Later he continued his rant by saying I am an idiot....

Jun 17, 2019 by Rahul R

Zomato - Abusive delivery guy lieing executive and null response from Zomato ^Open

Please refer to my Zomato Order ********** date **.**.****. Kindly note the Zomato has deducted Rs. *** from my credit card while the same didn't get delivered to me....

Jun 17, 2019 by Gaurav Rakheja

Zomato - Extra charge and missing item ^Open

Company deny to refund my money in my source account actually the whole mistake is of Zomato. They charged extra and not providing boondi raita and I want to purchase another thing by that money but they give Zomato credit with boundation. Now ...

Jun 17, 2019 by MANUJ AGNIHOTRI

Complaint reqst ******** Order cancelled by rider who abused to my younger brother on call And by saying I was unresponsive on call Still I provided call details with the rider to zomato but nothing was done Than I placed order and same ri...

Jun 16, 2019 by Tanish Jamwal

Zomato - Zomato valet behaving disrespectfully and Zomato not solving the issue ^Open

I have a complaint against Zomato. I ordered a food item from corner House ice cream store in Marenahalli, Bengaluru. The valet (named Nagesh) arrived at my location but still wasn't able to find p.g. accomodation. I instructed him the best I c...

Jun 16, 2019 by Abhilash Dhulia

Zomato - Refund not received after order cancellation ^Closed

I have placed an order # ********** with zomato on *th June ****. Due to some reason I have immediately cancelled the order within a minute and received notification as order cancelled. I was expecting the amount will be refunded , when I had ...

Jun 16, 2019 by Akbar S

Zomato - Charges for Cancel order ^Closed

I cancel the order but the charge penalty of *** rs without any notice. When we place orsee they are not giving information about the cancel charge. After which they charged. The order was placed by mistake. So it is totally wrong policy. E...

Jun 15, 2019 by Pikesh

Zomato - Food partially delivered ^Open

ZOMATO Order ID: ********** On **st May ****, I ordered a Jumbo pack Chicken biriyani and some curries. Only some curry were delivered and biriyani was missing. Curries went waste . Customer support / chat support was not helpful. However, af...

Jun 14, 2019 by NIJO JOHN

Zomato - Zomato gave wrong food and harass me mentally and physically for last two days ^Open

I ordered two food on **th June ****. But I received item missing with the food product. Zomato told me to refund Rs *** but since then they told me every day that "at days end you will get your money". They told me two times means for two days...

Jun 13, 2019 by Arthita Batabyal

Zomato - Refund related issue ^Open

I have ordered food from the cake cottage varanasi & did the payment, but zomato cancelled the order & said that they will not deliver the food to that place. zomato has initiated the payment on *th june but till date no payment is added to my ...

Jun 13, 2019 by shivlee verma

Zomato - Unnecessary Cancellation charges ^Open

The company is asking me to pay ₹*** for my order which I cancelled just after * minutes of placing it. They are asking full amount of order without delivering it to me for they give reason that my order has been placed so I have to pay full ...

Jun 12, 2019 by Aman Arya

Zomato - Received cold n soggy pizza n pasta ^Closed

Received pizza from pizza hut ** min after dispatch message...

Jun 12, 2019 by Sweta agarwal

Zomato - Zomato employees staring at girls ^Closed

Good evening mam/sir There is an hotel near my shop Happyness and your zomato employee stand infront of my house and stare at girls which creat an unstable environment in my locality i req u take take strict action aginst them...

Jun 12, 2019 by Rahul jain

Zomato - Faulty item delivered ^Open

Placed an order for dosa and thumbs up. The cold drink's seal was not proper, hence the fizz (gas) has evaporated. I called the restaurant and they told me they will send another bottle, but I need to talk to Zomato. But Zomato clearly stated t...

Jun 11, 2019 by Bhawani pratap singh chauhan

Zomato - Refund issue ^Open

I have placed this order on **st May ****. I was given a refund on this order due to bad quality of food. Unfortunately, the amount is not refunded till date. I have contacted Zomato support multiple times regarding this issue, but the issue is...

Jun 11, 2019 by Meena Doddapaneni

Zomato - Paid the money but still showing the order rejected ^Open

I have ordered the food ,paid the bill and had the food. The delivery person requested me not to pick up the phone for few minutes. So I haven't picked the call. But after some time when I checked the app it was showing that the order was rej...

Jun 10, 2019 by Damini das

Zomato - Wrong item delivered and the food quality was extremely bad ^Open

On *th June ****, I ordered Red Thai Curry and Chicken Manchurian with rice. The Thai curry was not delivered. Instead they delivered some red looking cheap Chinese dish (you can see in the image). The food I received was not worth *** at all. ...

Jun 09, 2019 by Simrat Sodhi

Zomato - Zomato order cancelled without notification ^Closed

We had ordered via zomato pizzas from pizza hut. Date: *june'** at jaipur. After making payment we realised we needed to change the order. There was no flexibility on app to change or cancel order so we called pizza hut outlet and the zomato ...

Jun 09, 2019 by Malti

Zomato - Arrogant answer from Zomato valet ^Closed

I ordered Milkshakes in kakinada. order no is **********. after placed milk shakes i was waited **mins. app showing food being prepared. i make cal to restaurant n confirmed that food was ready no valet is here to pickup ur food. next sec i cal...

Jun 09, 2019 by Shyam Sundar

Zomato - Wrong item delivered twice by Zomato Belgaum ^Open

Ordered Veg food and Zomato has delivered non veg food and Zomato has not. Ready to refund nor exchange... Zomato is not taking any responsibility for the wrong delivery... ...

Jun 07, 2019 by Kishore

Zomato - 1st time after 90mins order cancelled and today food was pathetic ^Closed

Hai yesterday I ordered *family lollipop biriyani I received ordered but food quality is pathetic and too salty I do get biriyani taste also that chicken lollipop taste also pathetic we wasted **%of food because of quality is not good they chea...

Jun 07, 2019 by Krishna Kumar

Zomato - Food ordered and money debited but never received the order ^Closed

I ordered the food from Chullah Bhatti bangalore at *:** pm on * th Jun ****. I paid money also. Zomato was showing my order will be delivered by *:**pm. But till **:** pm it was not delivered, and then zomato was showing your ordered delivere...

Jun 05, 2019 by Anoob

Zomato - I have received defective order ^Open

Tomorrow evening I have ordered a cake from Zomato shop name fresh N fresh bakers Jabalpur shop address is *** normal school road Tularam chowk Ganjipura Jabalpur and my order no is **********. I received a defective cake. It was not in good co...

Jun 05, 2019 by Ashish parashar

Zomato - Refund not credited ^Open

This is picture of bank statement where amount for an order i placed on ** may **** is deducted by zomato but i didn't received the order it said order rejected neither my money got refunded back for order number ********** this issue has happe...

Jun 04, 2019 by Acharya dimple

Zomato - Zomato are cheaters ^Closed

First of all, Zomato did not deliver my order to the address I updated, then I get a call that they cannot deliver as it is * km away. When I cancel the order they have the cheek to advise me that a cancellation fee is applicable. This kind of ...

Jun 02, 2019 by Carlton Fernandes

Zomato - Zomato account blocked without reason ^Open

I am a regular Zomato customer from Pune. I have a Zomato Gold membership of * year. Yesterday, when I was placing my order from Zomato app suddenly my account was blocked. For no reason, my account is blocked. When placing the order I was chan...

Jun 02, 2019 by Prasad salwe

Zomato - Order not delivered ^Closed

I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....

Jun 01, 2019 by Shantanu Gupta

Zomato - Refund service solution ^Open

I ordered ice cream for my wife. I set my address. After ** minutes they call me and said I given the wrong address and cancelled my order and my amount use in penalty. I share a screenshot and chat with support team first they said amount to r...

May 31, 2019 by Sameer jain

Zomato - Package flagged as delivered in the app but not delivered ^Closed

My order was flagged as delivered in the app, but the delivery guy did not actually deliver my food. When I took this issue to the customer care, they are refusing to my concern for * days....

May 31, 2019 by Harish

Zomato - Delivery boy denied to deliver the food ^Closed

The delivery boy denied to deliver the food. And was missbehaving on call. He reached approx near my location and then when I instructed him about my exact location he denied to came there and missbehaved. Then he left and marked my order 'del...

May 30, 2019 by Anurag Sinha

Zomato - Order cancelled ^Closed

order delayed by ** min then cancelled automatically...

May 29, 2019 by shweta

Zomato - Zomato purposefully cancelling orders paid already ^Open

I ordered a cake from zomato, it was prepaid order. Due to some reasons they were showing that the restaurant has not confirmed the order. I waited for half an hour and it was still not conformed. I contacted restaurant and got to know that tha...

May 29, 2019 by Nilofar Dayma

Zomato - Food was Rotten ^Closed

I ordered white sauce pasta from a good restaurant by Zomato app in Ghaziabad but when it came and tasted it the food was rotten I ate *-* spoons and my stomach ached all night. I want my money back ...

May 28, 2019 by Shruti Sharma

Zomato - Stale food delivered ^Closed

...

May 27, 2019 by Manzar

We have placed an order through Zomato. The restaurant that we selected delivers our order to the mentioned address. We have proof as delivery was done before when we selected cash on delivery. We paid the amount while placing the order today a...

May 24, 2019 by Neena Prem

Zomato - Zomato couldn’t refund my money ^Closed

My order got cancelled cause the delivery guy couldn’t reach me. Now I want my money back. Kindly please do something....

May 22, 2019 by Farzeen khan

Zomato - Whole amount of order charged as cancellation fees ^Open

I ordered my food from the restaurant at around **:**. The amount showed to be *** after applying the discount coupon. After that, the app asked me for my number and proceeded me to the payments page. The amount deducted was os ***. So I tried ...

May 21, 2019 by SHIVANG TRIPATHI

Zomato - Pizza not delivered ^Open

On ** Sept I ordered pizza. The order was cancelled by the store after * hours. After * enquire calls. The guy said we couldn’t deliver your order. We will refund your money in *-* days. It’s been months I haven’t received anything. After...

May 21, 2019 by Akash Shindhe

Zomato - Cancel order after 25 min ^Open

I order by Zomato but they cancelled after ** min. Then I contact but no reply by Zomato. So please request you do the best....

May 21, 2019 by Akshat shah

Zomato - False claims by Zomato ^Open

My order was taking too much time to deliver so had a word with one of their employees on Zomato chat and they said that my food being prepared. It will take **-** mins more to deliver. Then I called Zomato and he said that the restaurant is c...

May 20, 2019 by Salman Khursheed

Zomato - Refund get refused ^Open

Food not delivered. The restaurant said they will refund the amount. But refused by Zomato executive....

May 20, 2019 by Amit Singh

Zomato - Order cancelled by zomato and not refund amount ^Open

I ordered special thali from Hotel Shree G Bhagat Tarachand. Order number **********. They cancelled the order last minute saying they tried to call me but my number was not reachable. I didn't receive any message or call from them. They refuse...

May 19, 2019 by Hitesh Malik

Zomato - Order food from zomato not received ^Closed

Order Food from Zomato not received. Complain not taken. No one is taking complain. Money refunded but feeling harass. ...

May 19, 2019 by Peeyush kumar

Zomato - Food is not deliver to right place ^Closed

I ordered food through Zomato. Shortly after placing the order I got a call from the delivery boy and he said he don't know the location then I confirmed the address. After that, he calls me again and he said he follows the Zomoto navigation an...

May 18, 2019 by Rishikesh Yadav

Zomato - Food quality bad ^Closed

I ordered a food item from Zomato on **th May. The item which was delivered to me having order ID number *** *** **** was rotten. I raised the complaint but Zomato explains to me that to they can't do anything in this and the can't refund my mo...

May 18, 2019 by Indrapal Yadav

I have ordered yesterday evening. After the order, I have received a call from Zomato executive and they tell me your address is wrong and your order will not be delivered. After call discussion I try to call delivery boy he also told me the sa...

May 18, 2019 by Muneesh

My order didn't come yesterday. The delivery boy cheated us and he also told us to rate him on Zomato app. He also cheated Zomato by saying that he has already delivered the order. But in reality, he didn't deliver the order. I also rated the d...

May 18, 2019 by Arti Devi

Zomato - Order get rejected ^Open

I would request to you please cross check all the details which are related with my order. I mentioned all the suitable details and mentioned the number but delivery boy is not aware of that. Could you please tell me the reason behind that why ...

May 18, 2019 by Bryan

I ordered a pizza via Zomato and it was supposed to be delivered by *:** pm on May **th ****. It paid for it beforehand and I didn't receive the pizza. After more than an hour it showed on the Zomato app that it is delivered even though I didn'...

May 16, 2019 by Shreya Kashi

Zomato - Order not delivered and money deducted ^Open

It showing order delivered and I didn't receive any order. They deducted money and I didn't receive a refund after that. Order number **********...

May 16, 2019 by Marmit Shah

Zomato - Deducted money from account at the name of gold pack ^Open

I ordered three chicken biryani and cheese balls from Nawab Asia, Balewadi High street, Pune on **th May ****. It was a prepaid order and was accepted by the restaurant. After ** minutes of waiting, I got a call from the restaurant that they ar...

May 15, 2019 by Tanya gupta

Mere paytm account se **** apne aap deduct ho gaye. Fir maine Zomato walo se baat ki to unhone saaf mna kr dia. Maine unko bahut bola bahut samjhaya par vo nhi maan rahe. Mai unke iss vehvaar ke vjh se bahoot naraz hu. Please kch kijiye or meri...

May 15, 2019 by Pawan Kumar

Zomato - Amount not refunded ^Closed

I order doughnuts from Mad over Donuts through Zomato. But cancelled the order as when we proceeded for payment the amount increased and I was debited more from my paytm account. As per the cancellation policy of Zomato, I understand that the o...

May 14, 2019 by Sunil Bakshi

At *:** pm on election day in Delhi I placed an order. It said that the order will be delivered in max ** mins. After *hr the status was "Restaurant is yet to confirm". I raised the issue with Zomato but no one responded. The order was importan...

May 13, 2019 by Aditya Sharma

Zomato - Amount not refunded ^Open

I placed the order on *th May at *.** pm through UPI. The debited amount is Rs ***.*. The order was rejected by the restaurant and the refund status is "we could not deliver this order, as you were unavailable to collect the food at the mention...

May 13, 2019 by Thamaraikannan

The food has not been delivered and the restaurant is saying my item has been cancelled by Zomato as my money has been deducted. I didn't get any cancellation status and they are not also replying on my issue. Also not initiating any refund. Ki...

May 13, 2019 by Neha gupta

Zomato - Wrong food delivered ^Closed

I have ordered double egg double paneer roll instead of which company delivered Non-veg roll. It has been mentally depressing....

May 12, 2019 by Deepak pal

Zomato - Food item not delivered. ^Open

I made an order through Zomato from Shawarma Inc (Koramangala, Bangalore) on **th May **** at **:**pm. A few minutes later I received notification that a valet has been assigned and has reached the restaurant while my order was still being p...

May 12, 2019 by Narasimha Kamath

Zomato - No update on the order that I placed ^Open

I ordered food through Zomato. They accepted my order and in tracking it was showing that order is getting prepared and will be delivered by **:**. But the order hasn't been delivered and still, it's showing that order is getting prepared. On t...

May 11, 2019 by Shashank Gupta

I have orders some item on Zomato. After * hours it was showing on the way. The next morning it was showing delivered. When I call the delivery boy he told that he is unable to serve because he is a teacher....

May 11, 2019 by Chandan

Zomato - Not delivering food by delivery person ^Closed

I placed an order through Zomato and also my order is prepared by the restaurant. In my Zomato account, it shows that the delivery person will pick up the order and delivered to you. After *.** hours I called the restaurant and he says the orde...

May 09, 2019 by Satyajit uday Patil

Zomato - Cancellation fee charged ^Open

There is a cancellation fee on my account of *** Rs. for the date of *rd April. As per Zomato people the order has been cancelled from a different account, not from my account which I use from my phone through FB login but some else who have us...

May 09, 2019 by Gagan Arora

Zomato - Fake promotion done ^Open

They are just making fake promotion skills for like Zomato new for first * order like I make an account with then I placed an order on it. I used Zomato new. The next day I placed an order again with Zomato new then it's showing you are an old ...

May 09, 2019 by Anshul Agrawal

Zomato - Cheating the customers ^Closed

I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused and all of sudden my order ca...

May 09, 2019 by Radha R Naik

Zomato - Charged for the food but not received food nor refund ^Open

Imagine when you have your medicine and you call Zomato executive about delivery and he assures you that food would be delivered in ** mins but it never comes. On the contrary, it shows that food has been delivered. ...

May 09, 2019 by Abhishek Tiwary

I ordered something on Zomato on *th May. I reordered because the restaurant did not have an item I ordered at that time, but mistakenly ordered the same items again. When I tried to cancel one of the orders, I couldn't do it without losing all...

May 08, 2019 by Shashank

Zomato - Refund denied and food not delivered ^Open

Order No: #********** Order Date : **th Apr'**, **.**pm Amount: Rs ***/- Experienced a harrowing situation with Zomato on **th Apr'** (Mon). I have faced issues earlier regarding refund, late deliveries etc but Zomato had treated the situat...

May 07, 2019 by Anwesha Bose

Zomato - Order not delivered ^Open

This is happening repeatedly when the order wasn't able to deliver because it's not accepted by the restaurant. Here Zomato as the third party should take the responsibility whether the order is delivered or not but it doesn't especially in nig...

May 06, 2019 by SHAIK GOUSE BASHA

Zomato - Got hair in food ^Open

I had ordered biryani and I got a hair in it. I raised a complaint but there was no response from Zomato services. Even I had uploaded a photo of it but still, there is no response....

May 05, 2019 by Mahipal reddy

Zomato - Food not delivered and refund was not given ^Open

I had placed an order in two different restaurants on **th of April which didn’t get delivered at all. I messaged the customer care and they don’t respond to the messages at all. I haven’t got any refund for the money that I have paid for...

May 05, 2019 by Arun Iyer

Zomato - Harassment over shoddy service complaint ^Open

Zomato has cheated us (the customer) and then slandered Romeo's pizza (their client) by blaming them for a fault of their own. On many occasions have shown clear disrespect and utter disregard for the rights of the consumer. They first deny us ...

May 05, 2019 by Samridhi Chopra

On */*/** at **.** am we ordered three plates of chowmein from Zomato. The package was not delivered at the registered address and when we paid online but when we asked for a refund they refused to give us and they are not responding to our pho...

May 05, 2019 by Narendra verma

I order food through my A/C ********** from hotel Shahi Darber, Bokaro, Jharkhand against Order no:**********. After receiving this order the delivery boy Mr Deepak called me through phone no +************ and said he not able to deliver the o...

May 04, 2019 by Santanu Dutta

Zomato - Delivered spoiled food ^Closed

I ordered from Zomato at **:** pm and got the delivery at ** pm which spoiled and spilled. From then, I kept several messages to Zomato saying the food is damaged but they didn't respond. They have kept a message to me * AM in the morning sayin...

May 03, 2019 by Satyasai

Zomato - Refund not done ^Closed

Zomato was supposed to refund a certain amount which they haven't done. I have constantly been in touch with my bank and they are unable to close on this since they haven't received the credit from Zomato. There's no way to contact them either ...

May 03, 2019 by Ashika

Zomato - Food service complaint ^Open

It's my last option to complaint to you. I had ordered a meal (veg thali) from urban kitchen restaurant on Zomato (location = Palwal, Haryana). I had made a mistake after delivery of food I just give * ratings to Zomato on their food app. When ...

May 02, 2019 by VAIBHAV KUMAR

Zomato - Refund for cancelled order ^Closed

I ordered food from Zomato but the order was cancelled from their end and didn't receive any call from the delivery boy as well. I already paid the amount through the debit card. They have not refunded my money. I order food on **th April and s...

May 02, 2019 by Ankit Arora

Zomato - Not refunding money back ^Open

I have ordered some food from a restaurant through Zomato. Because of the restaurant mistake, they mixed up the order and gave the wrong order. When I contacted the restaurant they agreed to refund but refund needs to be processed through Zomat...

May 01, 2019 by Mayank gupta

Zomato - Not refunding my money ^Closed

I ordered the food and paid online. Then immediately I cancelled my order so that I can order from some other restaurant of my choice which was available. They cancelled my order but are not refunding my amount. I wrote this problem in chat sup...

May 01, 2019 by RACHITA JAIN

Zomato - Money not refunded ^Open

I ordered food from Zomato but their deliveryman not delivered food to me. I already paid the amount through the debit card. They are not refunded my money. I order food on **nd April and still, my amount is not refunded....

May 01, 2019 by Vijay Kumar

Zomato - No refund for completely inedible food that was drenched in sauce ^Open

I order food from Zomato, but their deliveryman not delivered food to me. I already paid the amount through Paytm. They are not refunded my money to date....

Apr 30, 2019 by Sanjay

Zomato - Issues with the name change ^Open

Zomato sales team called me to purchase their gold membership and told me how to use it. But never told me that they will use my name which is on my Gmail and not the one on my Zomato profile and hence it got activated on my nickname now they s...

Apr 29, 2019 by Rhutik Dahu

I ordered for a salad. When I received it, half of the container was just SAUCE, and it was drenched in it. Not only did this make it uneatable but all the vegetables were soggy and the whole thing was disgusting and inedible, as you can see i...

Apr 29, 2019 by Deepak CM

Zomato - Arrogant staff and unable to deliver my order ^Open

I have ordered today twice. In the first incident, my order cancelled automatically after waiting time of ** minutes. Then secondly I ordered again. His service boy is so rude and ill-mannered. He doesn’t know how to talk with girls. I cancel...

Apr 27, 2019 by Neha

Zomato - Not received refund ^Closed

I did not get what I ordered. Now I have not received my refund too. Please do the needful....

Apr 27, 2019 by Saurabh Khanna

Ordered food at *:** am on dated **/**/** from casa curry. Payment has been deducted from my PayTm wallet. But casa curry and Zomato is not ready to reply and delivery not received. Yesterday also Zomato has cancelled my order without any noti...

Apr 26, 2019 by Manish Kukreja

Zomato - Bad food delivered and threatened of legal action ^Open

I ordered food and it is shown delivered. I ordered from Dominos at night and it's not delivered yet. When I talked to customer support they told dominos is not handled by Zomato. They are not refunding me or giving my food back....

Apr 25, 2019 by Kelvin joju

I ordered * pizzas at *.** pm on April **. At about *.** I received those pizzas which were badly damaged and sticking to the top of the pizza box. When I informed through support, the guy named Saurabh straight forward said that he can't do an...

Apr 23, 2019 by Nikhil Yadav

Zomato - For missing items in the package ^Open

I ordered food from the Zomato. But I received some items missed from my package. When I asked for the refund. They refused and I didn't get my money back from Zomato....

Apr 23, 2019 by Harsh

Zomato - Bad service provided ^Closed

This is regarding an order that I placed with Zomato through Zomato app today at *:** pm order ID: *********. I received first call from the delivery guy at *:** pm and last call at *:** pm after which he cancelled the order since I was not abl...

Apr 21, 2019 by Pawandeep

Zomato - Worst quality food delivered ^Closed

I received very bad quality food. I asked about it in customer support. They didn't even give a proper reply. Please do the needful....

Apr 20, 2019 by Akhil yerubandi

Zomato - Order not delivered and company refused to give refund ^Open

I ordered a cake from Zomato with the order ID **********. When the order was out for delivery I got a text stating delivery guy is not able to contact you please contact the delivery boy. After that, I tried calling the delivery guy but he was...

Apr 19, 2019 by Nidhi Pattani

Zomato cheated me with my order which was placed mistakenly, for this I immediately contacted the delivery boy and Zomato Chat support to cancel the order or to refund my money but the Zomato refused to do so. The worst part is they cancelled m...

Apr 17, 2019 by JASNEET SINGH

Zomato - Not deliver the correct order ^Open

Today I placed an order with Zomato. They deliver the order but one item from that order was missing. At the time of delivery, the delivery agent was in a hurry and ask me to rate * stars for their service but he asks me to do it soon. I reply ...

Apr 17, 2019 by Ritu shukla

Zomato - Regarding the refund ^Open

I have book food through Zomato on **.**.****. After booking same time cancel my order by mistake and the Zomato is taken ***% penalty of my food. Then I send mail to customer care. He told me our agent went to your location for delivery at tha...

Apr 17, 2019 by SYED MOHSIN HAIDER

Zomato - Cancel my food order and payment didn't refunded ^Open

I ordered from the Freshmenu through Zomato. Its been ** mins and I'm unable to contact either of them and the customer care. Even I doesn't know the order status which is very frustrating for me. They are not giving any proper justification. T...

Apr 14, 2019 by Jigar Hiran

Zomato - Amount deducted without our consent ^Open

The company advertised in the media about promo discount and accordingly a product of worth Rs. ***/- was available to the customer at Rs.**/-. The promo was from Zomato and we didn't have any problems with that. But From January onwards they c...

Apr 14, 2019 by Keshab Chandra Goswami

Zomato - Order cancelled by the company ^Open

I cancelled an order of ₹*** just after * min of ordering. As it was ordered by mistake on Zomato. The amount was deducted from my paytm wallet. After cancellation, the whole amount paid was kept as a penalty and as I cancelled the order it n...

Apr 14, 2019 by Sumit Kumar

Zomato - Calls harassment done ^Closed

I've been getting frequent calls from Zomato about the enquiring restaurant. I've asked them to remove my contact details from their database. Its been * month since I requested. I got a mail saying we'd like to inform you that we have removed ...

Apr 07, 2019 by Ramesh Vemula

I have ordered some food from Zomato site. But by mistake, the order has been cancelled. So I am requesting to Zomato for refund my money but they denied to refund. Then I am saying if you don't refund my money then place the order that I cance...

Apr 06, 2019 by Ganesh kumar

Zomato - Delivery boy not picking up the phone and I got billed ^Open

I have called their valet to know the delivery status. That valet misbehaved over a call and then I've raised the complaint over the chat. I've received the call from the representative of Zomato saying I am noting down your concern and we will...

Apr 06, 2019 by Himanshu sharma

Zomato - Order cancelled without delivery ^Closed

I ordered for the place I always order from but today the delivery boy didn't even reach and cancelled my order midway as he said my location was not correct. My money was deducted and the food was taken away too. Now after complaining they sa...

Apr 04, 2019 by Neha mishra

Zomato - Deliver non veg food ^Closed

Last evening I ordered Malai Chaap against order no**********. But the delivery man delivered me the non-veg item when I bite one piece of that chaap, it feels hurts. When my friend says that it is non-veg, I didn't know how can I express my wo...

Apr 01, 2019 by Ishan Puri

Zomato - Refund not given ^Open

I ordered food from Zomato. They delivered half cooked food and when I contacted them for a solution they said we can credit ** coins which were in no way logical on further complaining they credited ** coins in total being **. What am I suppos...

Mar 31, 2019 by Divyangana yadav

Actually, I ordered for some snacks and it was taking so long so I was tracking the delivery boy and got down from my flat so that when he reaches I can see him easily but he reached the place and was not to be seen at all. So I tried calling h...

Mar 30, 2019 by Tirzah Victor

Zomato - Issues in refund ^Open

I want to put my grievance against Zomato with reference to their order no-********** placed on **rd March at *.** pm totalling Rs. ***/- (rs *** (for food) + rs ** (tip for the delivery boy)) using their app. I had cancelled that order within ...

Mar 27, 2019 by NARENDRA KUMAR

Zomato - Fraud against the food delivery ^Closed

I have been placed the order on Zomato on ** Feb **** as order number is **********. The person said that it was undelivered as due to my phone was unreachable. Then that person has cancelled the order in a few minutes. My concern is that kindl...

Mar 26, 2019 by Bharat ajwani

Zomato - Ordered food never delivered ^Open

I have ordered through Zomato but the order never delivered to me as the rider Md. Sheru was new and confused and told me that the restaurant is closed. Now next thing I see in the app that my order is been delivered though it was not. As an ap...

Mar 24, 2019 by Amit Singh Gusain

Zomato - Got plastic in food and rude behavior by executive ^Open

Third time got plastic in food from the same restaurant and the same items. The chat executive misbehaving and also giving wrong information and then giving false commitments of feedback. This has to be addressed urgently as this could lead to ...

Mar 22, 2019 by Umang

Zomato - Package delivered after 2.5 hours ^Open

Order ID ********** I have given order through paytm on ** March **** at **:** pm, as it shows no response from the restaurant after waiting for **-** min. I call customer care at **:** pm and the executive told me that my order is cancelled a...

Mar 21, 2019 by Bhaskar Gavitre

Zomato - Membership not working ^Open

Gold membership not working which is applicable till ****. I contacted zomato several times but got no response from them. Wrote several emails as well, but unprofessional treatment and no response....

Mar 19, 2019 by Anandita Sood

Zomato - Served expired food ^Closed

Today I ordered from zomato application from a restaurant sahi zaika and the food was altered and spoiled plus the quality was worse. A bite from the food was making vomiting. The food was taken back by the restaurant and not even refunded for ...

Mar 19, 2019 by Shashank Dwivedi

Zomato - Served expire food ^Open

On March **th night at **:** hours we made an order from Zomato at Jarlie desserts restaurant. We got the dessert in the container with the manufactured and expired date as *th Mar and **th Mar. The dessert contains milk solids, cheese and egg....

Mar 19, 2019 by Prashanth Vanama

Zomato - Full amount penalty charged ^Open

I have placed an order through Zomato. Because of some reasons I had to cancel the order. Before cancelling they didn't indicate that I will be charged penalty. Then they charge the full amount as a penalty. ...

Mar 19, 2019 by Ravi Kumar

I ordered food from Zomato, order ID: **********. I didn't receive my food and when I connected with Zomato, they said we tried to deliver but could not deliver because my no. wasn't reachable and this wasn't the case. I was very much in the co...

Mar 19, 2019 by Nikki Devi

Zomato - Non veg food delivered instead of veg food ^Open

Ordered a pure veg brownie from the zomato but got a brownie which contained egg. In the app, it showed as pure veg (green symbol). I had even health issues after consuming that non-veg thing. Moreover, that particular restaurant doesn't even h...

Mar 17, 2019 by Sourabh Chakre

Zomato - Addition amount not transferred back to paytm ^Closed

I have added ***** Rs to zomato paytm option. Till today it was visible in zomato paytm but I logged out and logged in again and I don't see left out amount **** Rs in zomato paytm. This is a fraud. Customer care is not able to provide any reso...

Mar 17, 2019 by Navneet thakur

Zomato - Non issuance of revise Invoice & hold payment ^Open

I ordered a combo. Screenshots of that order are attached with this. I ordered a chicken burger combo. Its clearly stated that I will get chicken curry with naan along with the sweet dish. But instead, I got a cold shitty burger. When I complai...

Mar 16, 2019 by Dennis Singh

Zomato - Cheating for refund ^Closed

I ordered from Zomato by the local restaurant and my order decline by the company the issue is customer phone is out of reachable. I'm trying to reach the customer care executive no i.e ********** to try to understand the way but they are not r...

Mar 13, 2019 by Naresh Kumar

Zomato - Food wrongly delivered ^Open

I had ordered for food and it was wrongly delivered. After complaining to customer care I did not get the refund....

Mar 11, 2019 by Vinod

Zomato - Very worst food received ^Open

I'm from Vijayawada. I order food single biryani on Zomato *th March **** around *.** PM from Bay leaves the kitchen, Labbipeta, Vijayawada. What I've received it's like rice paste. I just throw it away. Zomato support was not satisfied, they a...

Mar 08, 2019 by P.Lakshmi naidu

Zomato - Wrong food delivered ^Closed

Bad quality food delivered. ...

Mar 07, 2019 by Shweta

Zomato - Non veg food delivered instead of veg food ^Open

I ordered the food from Zomato today **-**-** with order number **********. I ordered the Veg Biryani. "Potato Biryani in Kolkata Haji Biryani Style". It was delivered in ** mins and I started eating. I was near to finish, I saw a chicken piece...

Mar 03, 2019 by Venkatesh S Shegdar

Zomato - Refund issue in cancellation of order ^Closed

Order(#**********) placed on **th Feb at **:** PM. I cancelled my order the very next moment after placing it as it was wrongly placed, by calling up the restaurant number. I also confirmed from the restaurant that the food preparation was yet...

Feb 28, 2019 by Prashant gupta

Zomato - Received spoiled food ^Closed

I have ordered mutton biryani from one of the restaurants in zomato. I have received the totally spoiled biryani with a bad smell when I tried to tell the same in chat support of zomato they are telling like I will receive an email from their r...

Feb 26, 2019 by Venkatesh

Zomato - Bad and wrong food delivered ^Closed

I have ordered food from a restaurant using their app. yesterday I have ordered food from some restaurant from the app. I have talked with the number of customer service people regarding the same. Firstly that order was wrong I have received. ...

Feb 24, 2019 by Ankit

Zomato - The food was stale and smelly ^Open

I ordered Chicken Thali from ** Sector ** Mohali. They delivered me daal Instead of chicken and that daal was stale and smelly. When I called them regarding my problem they start talking to me very unprofessionally. I am very disappointed wit...

Feb 20, 2019 by Manoj Kumar

Zomato - Money deducted twice ^Open

I ordered food from zomato the payment money deducted from my account but there was an error on the app for payment failure. I tried to contact zomato through chat. And zomato chat wait time was * minutes. But till now no response from zomato. ...

Feb 16, 2019 by Anmol Ratn

Zomato - Item was missing ^Open

I ordered from food lover restaurant through Zomato. One item was missing. I ordered * sandwich and one peri. I got only one sandwich and one peri. Then I called to the restaurant owner and told this all. He accepted this in an aggressive manne...

Feb 16, 2019 by Rakesh Kumar Choudhary

We are dealing with restaurant ' Food Web' in kanpur , panki location. We served orders to Zomato in the month of Dec-** & Jan-**. We have made numeral follow up with zomato for Dec-** their service invoice having our GST No. & also requested t...

Feb 11, 2019 by RAJESH YADAV

Zomato - Complete order not delivered and then the when the complaint regarding the same was raised to the au ^Closed

I placed an order consisting two combo meals However only receive one meal. When I raised the issue with the zomato customer group they gave me zomato credits instead of refunding my money for one combo in my zomato wallet. I requested them tim...

Feb 07, 2019 by akshara chauhan

Zomato - PAYMENT ^Open

Hello sir, on this **-**-**** I have given an order on zomato which is **/- worth. I made payment and food have been delivered. exactly after **mins, my account debited with ****/- stating that vinzomato order. First **/- I made payment with m...

Feb 05, 2019 by DURSHETI RAMAKRISHNA

Zomato - Quantity and quality issue in food ^Open

Firstly Hungrill * Restaurant under zomato service gave me quarter uncooked chicken in the price of full chicken amount. I immediately called multiple times to restaurant in front of delivery boy, but they didn't pick single time. I keep callin...

Feb 01, 2019 by Ajay Bhatt

Zomato - Food packag not deliver ^Open

Mene zomoto se ek order book kiya *:** per but vo * hour tak bhi usne order deliver nahi kiya or jab maine order cancel kiya to *** rupees refund karne ki vajha ulta mere upar cancellation fees *** rupees or le liya. *km k distance mai itna ti...

Jan 31, 2019 by Arun Kumar bhagel

Zomato - Full Food not delivered ^Closed

We have placed an order on Zomato for breakfast. Order ID: **********. The order valued at Rs. ***.**/-. The order was for Idli's and Dosa. We have made payment on line through online. The order was delivered to us, and when we opened the pack...

Jan 28, 2019 by Gaurav Parakh

Zomato - Nonveg instead of veg ^Open

I ordered food from Royal restaurant in Chennai veg biryani and they gave me mutton chicken/biryani and big and I realise after eating it. they ruined my religion and hotel must baer for this irresponsibility i asked zomato chat person t...

Jan 27, 2019 by Anup Chandrakant Choudhary

Zomato - Delay in delivery ^Closed

I ordered food on **th Jan ** at *.** PM, the same was delivered at **.** PM, kept on calling delivery guy, earlier his phone was not reachable and later on said that his bike got punctured and the task was assigned to some other delivery boy. ...

Jan 25, 2019 by Hitesh Makkad

Zomato - No refund given to me by zomato after they cancelling my ordere ^Closed

No refund given to me by zomato after they cancelling my ordere **********...

Jan 25, 2019 by Madhumita Mishra

Zomato - Uncooked meat delivered and customer support not helping ^Open

i have not received my order but the zomato guy has sent me message that order has delivered ..i have tried reaching concerned person but no use...

Jan 22, 2019 by tanneru prasad

Zomato - Cheating with customers ^Open

January ** ,**** I ordered food from Zomato (Order Number- **********). I ordered food because I was having Zomato credits which I want to redeem on my order. During the checkout, there was no option for selecting Zomato credits as a mode of...

Jan 19, 2019 by Gautam Jain

Zomato - Wrong food delivered ^Closed

I ordered food online on Zomato by mistake. Immediately i contacted to their customers support to cancel the order and tell them i was placed by mistake i want to order another dish. They decided to cancel. Till now i was ok for me. After deli...

Jan 18, 2019 by Sunil Kumar Sharma

Zomato - Chicken mixed veg dish delivered ^Open

Today as on ** January **** around at *pm i use zomato to order food I have selected veg only and ordered kadhai paneer and daal from rajwada restaurant via zomato food delivery app but when my family about to finish the food we found a piece o...

Jan 14, 2019 by Sheena jain

Zomato - Zomato gold payment deducted twice. ^Open

I purchased zomato gold last month. The payment was deducted twice and the refund was not given. The customer care is not supporting and there is no calling helpline number. The blame is put on to the bank and a second try is mot facilitated. ...

Jan 14, 2019 by Shaili Thacker

Zomato - Zomato Service Failed ^Closed

I ordered food @*:**pm but they intimated that order was cancelled after *hours it means @**:**pm.if i tried to contact customer service they didn,t respond through call but in chatting they apolized for mistake and gave **credit points for com...

Jan 13, 2019 by Ashok Battula

I ordered food from zomato today and they delivered uncooked meat today Restaurant al bek Provider Zomato Amount *** Time *:** pm Date ** Jan **** Customer support did not refund the amount ...

Jan 13, 2019 by Pranav Puthiya Veettil

Zomato - Incomplete order received ^Open

i ordered full plate afgani chicken from zomato but i only received half plate and when i contacted them they said we r sorry and this will never happen again ....they said no for refund and compensation.....but i want compensation as well as ...

Jan 13, 2019 by Ankur kumar

Zomato - Refund. ^Open

********** order id Successfully applied the coupon. Merchant request was of Rs***,but transacted RS***. So,i cancelled the order within * min. Talked to the restraunt,they haven't any loss. I want refund+ compensation ....

Jan 11, 2019 by Alok kumar dubey

Zomato - Order not delivered; Refund denied ^Open

I had placed an order using Zomato App and the order (#**********) was prepaid. The restaurant took a lot of time to accept the order and then updated that the order has been dispatched to reach my address. In a matter of *-** minutes the statu...

Jan 07, 2019 by Rushica

Zomato - Was delivered half of what was ordered,though we were charged the whole amount. ^Open

I ordered two full changezi paneer tikka costing *** rs from New Manish Eating Point,Lucknow via ZOMATO.I made and online payement for it.When the food was delivered we found out that the food quantity was very less.Later referring to the resta...

Jan 03, 2019 by Mudit Shukla

Zomato - RS.1200/- charged towards Zomato Gold Membership without my permission. ^Open

My Registered mobile NO. is ********** in Zomato & on *st Jan'**** Zomato has charged Me Rs. ****/- towards Zomato Gold Membership without my permission due sufficient amount available in linked paytm wallet, i had trying to contact customer ca...

Jan 02, 2019 by SURESH GROVER

Zomato - Fraud in Zomato gold pricing ^Open

I brought zomato gold membership on **rd of December for **months at a price of ***, that too after a promo code which was suppose to be a flash sale. But, on **th Dec just after that I saw that zomato was giving the membership for *** for *...

Dec 31, 2018 by Ankit Raj

Zomato - Blocked account ^Open

My email id with which I have zomato gold is zomatohai*@gmail.com I made this account yesterday and subscribed for zomato gold (id_******) which charged me *** Rupees just after having zomato gold my account was blocked from your end I am ready...

Dec 30, 2018 by Akshat Gupta

Zomato - Zomato not delivered & not refunded ^Open

I ordered from zomato on ** December **** at **:** Pm, they accepted the order & quoted Expected delivery on *:** Pm I waited, tracked the order it is showing, delivery boy pick uped the order & coming but after ** mins seen that order has been...

Dec 29, 2018 by Sandeep Jain

Zomato - I did not receive the service I paid for and any assistance. ^Open

I ordered my food @*.** the delivery time was **-** minutes after one hour aprox I contacted customer support via chat they told me your order was cancelled. As my house owner locked the main door i can't go out side. totally disappoi...

Dec 26, 2018 by Manjeet singh

Zomato - Refund for cancelled order by Zomato ^Open

I ordered a pizza from Domino's today at *:** pm Order details as follow Order from Domino's Pizza. Placed on **th Dec at **:** PM. Id: ********** But the order got cancelled due to some address issue at their end. I paid it online. ...

Dec 22, 2018 by Akhil Reddy

I had ordered food from Zomato app on **st December and paid the full amount via debit card. It was suppose to show up on my current orders list but it didn't. I tired contacted the customer service but I never got any replies or assistance tha...

Dec 21, 2018 by Vipul Sharma

Zomato - Rejected my order by the tomato ^Open

I ordered my food on **th December and i paid the amount through Google pay and after ** minutes the delivery boy called me and he told me the delivery location is is so long from the restaurant and the order was rejected by the zomato but stil...

Dec 19, 2018 by Anup Ranjan Das

Zomato - Zomato did not pay my cashbacks ^Open

I ordered my meal on *th December, **** from Zomato. There was cashback through Paytm, thats why I ordered it from Zomato. But I still didn't receive any cashback in my Paytm wallet. I frequently asked Zomato what is the reason, they didn't giv...

Dec 15, 2018 by Arthita Batabyal

Zomato - Delivered Non-Vegetarian Food ^Open

Ordered vegetarian food from Zomato but they delivered me non-vegetarian food, which I ate. Being a strict vegetarian its depressing & really hurt my sentiments. ...

Dec 14, 2018 by Shubham Agarwal

Zomato - Food delivered was chilling cold ^Closed

Id: **********, ordered food using Zomato, food was delivered but the package was chilling cold when showed the executive he said he can't do anything for this they just get the food. Chat representative almost stranded me for more than an hour...

Dec 14, 2018 by Sunil Kumar

Zomato - Food ^Closed

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Dec 14, 2018 by Rumesa khan

Zomato - Rider abusive and unprofessional ^Open

My Zomato rider asked for my phone to take order photo and during that time he rated himself as * start which I was not intended to give and when I asked him why he did this he said it's a company protocol and he was abusive and unprofessional....

Dec 12, 2018 by PRASHANT SINGH

Zomato - Oredred food not delivered, also amount was nt refunded ^Open

The delivery agent has cancelled my order.i had said the same to customer care and they were telling it's not there mistake and refund would not be done...

Dec 11, 2018 by Sairam

Zomato - Order(1358302292) not delivered and not refunding the amount ^Closed

I ordered food from Punjabi Nawabi restaurant in Bangalore. I didn't receive my order because the delivery person cancelled the order at the last moment saying that I was unreachable. First of all I didn't receive any call and secondly no one c...

Dec 10, 2018 by Yash Tyagi

Hi, I order some food woth Rs *** through zomato (order no **********) on dated **/**/**** from one of the restaurant named dada boudi in barrackpore through my wifes mobile app. The order was accepted , prepared keeping us waited for h...

Dec 09, 2018 by Satyam Dey

Zomato - Food not delivered and asking to pay cancelletion charges ^Closed

I ordered two Rye bread on the **nd November. After I placed order on **nd November, I got a call from ph no. +************ at **.** am indicating that the order has been placed for two Rye bread. I got another call from the same number at **....

Dec 06, 2018 by Satyendra Dev Pradhan

Zomato - Cashback not received promised by zomato ^Open

Actually i had made an order on zomato on */**/**** at *:** P.M. using promocode EVE** and according to company policy if you made an order before * pm using this promocode you will receive a cashback of **% of total order amount. I had complet...

Dec 06, 2018 by Ansul Yadav

Zomato - Refund not received and the item also not delivered ^Open

My order is not delivered and money is not redunded. Right after the stipulated time of ETA , i reached out customer service they informed me that my order is declined by delivery guy as my phone is mot reachable .. i didnt get a message or cal...

Dec 05, 2018 by Lohitha Vanteru

I had ordered a meal through zomato from dominos on *th nov . The restaurant cancelled the order and yet now it has been more than ** days..and no refund yet received. I have been calling them everyday for that. But they are almost neglecting t...

Nov 29, 2018 by Harsh

Zomato - Parcel not delivered ^Open

Ordered food online on ** November **** from zomato with order number **********. After about * hour it shows an error saying restaurant cancelled my order. Checked with the restaurant they said order was dispatched ** minutes ago. Checked with...

Nov 26, 2018 by Yugandhar Dhananjay Nighojkar

Zomato - Without giving any alert automatic decute amount from my paytym wallet. ^Closed

Am from Chennai I been order food through Zomato @* pm after ** mins I had call up the delivery executive he said order collected from the hotel will he deliver within ** mins but not delivered after * hour I have called him he said he meet wit...

Nov 21, 2018 by Munvar sheriff

Zomato - Stale food ^Closed

On **th Nov **** I ordered chicken momos and veg chowmein from The China Town restaurant via zomato. The veg chowmein I received was stale and when I contacted zomato they told me they can't do anything and you have to accept it. I am filing t...

Nov 21, 2018 by Gurjyot Singh

Zomato - Stale food delivered ^Closed

I was served stale food and the company told me that they would call me soon but haven't in * days. They are cheating the customers. ...

Nov 20, 2018 by Gurjyot Singh

Zomato - Food not delivered and refund not initiated ^Open

Today I have ordered in Zomato order number ********** where the request was made to deliver food from a food vendor CFC located in New Town. I have paid the total amount via online but the delivery boy (SAJID HUSSAIN +************) didn't t...

Nov 17, 2018 by Md Sarim Akhtar

Zomato - Zomato faking consumers ^Closed

Hello Team, we had order food from Zomato on date Nov ** th Ref No : **********. We wait for ** min and we got a call from your executive and told he is some where near please navigate him, we tried **–** min to help him even we travelled to ...

Nov 15, 2018 by Ajay TA

Zomato - Refund issue ^Open

I placed an order on nov **th at *.**am with Ganga sweets order no **********, i paid the amount by card Rs.*** for Kaju katli and onion pakoda through the Zomato app. As there is no response I called the deliver person ( number got through th...

Nov 14, 2018 by Deepa

on date ** Nov ****, I order * burger meal from burger king Rs *** and also confirm the order with zomato guy. But when I m going to received my meal, the delivery boy charge me Rs *** for * burger meal, as per my order we ask for * meal n un...

Nov 14, 2018 by sahil

Zomato - Wrong food delivered ^Open

I'm a vegetarian. Order food worth INR ***. Got delivery of non-vegetarian food worth INR *** approx. Took up the issue with chat support zomato. Shared everything. They said will call in **-** mins. No call. And after stopped replying on chat ...

Nov 14, 2018 by Amit kashyap

Zomato - Order Cancelled, Money Not refunded ^Open

I have ordered a cake on *st November **** at around *PM, and mentioned it to get deliver to sector ** at around *PM. Full payment was made. After half an hour i got a call from the delivery boy and he said that he is heading towards the delive...

Nov 12, 2018 by Soubhagya Khemka

Zomato - Items missing ^Closed

Delivery boy handed the order to someone else and the items were missing when it reached me. When I called the delivery boy he didn't attended my call. Customer support is not helping too. Need refund...

Nov 11, 2018 by Nalin

Zomato - Package cancelled and refund not given ^Open

I ordered food from Zomato at *:**pm on *th November order id **********. I received call from driver at *:**pm asking for address. I tried calling back driver at *:** pm order got canceled. Reason given call not picked.. I had discussion w...

Nov 10, 2018 by Saurabh Grover

Zomato - Online food order fraud.. ^Closed

Order no is ********** I place an order on *th november **** at around *:**pm. My order was late. Order was on the mid way and I got.message that my order cancelled. I called delivery boy he said I have eaten food because ur number was unreac...

Nov 10, 2018 by Shah Alam

Zomato - Chicken given to a vegetarian Brahmin ^Closed

Few hours back I ordered a roll from Roll er dokaan through Zomato app.Order number **********. I have received a refund on the amount and it angered me even more.You think I complained to get my ***₹ back ? I don't care about it . I ordere...

Nov 07, 2018 by Rohan Sharma

Zomato - Zomato := lunch not delievered and denying refund ^Open

This complaint is to highlight about zomato team from top to bottom .I have order food from zomato on ** October, order I'd **********..once I order food for lunch got a msg your order will be delivered in ** min, but after ** min I got a msg t...

Nov 06, 2018 by Rocky kumar

Zomato - Not giving refund after cancel order ^Open

I have order throw zomato then the price is ** and they charged *** in my order. When I contact to zomato support then they said for technical error and assure me to refund. But after two days refund didn't given....

Nov 05, 2018 by S kumar

Zomato - Zomato food delivery failed ^Open

Ordered food from zomato and no proper response from customer care even after * hours after my booking is confirmed.. the customer care executive are so lethargic and disconnected the phone while speaking over the phone.. The customer chat ser...

Oct 27, 2018 by Praveen Rajagopal

Zomato - Food not delivered.. payment made ^Closed

Payment has been made to zomato via debit card .. but the food has not received.. the way they handled the situation was worse.....

Oct 22, 2018 by Aditi

I had Placed an order from Zomato on October *. After successfully placed order, when i check my order status after ** minutes my order was rejected by Zomato. When i contacted to the customer care he told me that for some reason your order has...

Oct 13, 2018 by Neeraj

Zomato - Deducted more amount ^Open

ordered cake and applied promo code but later on deducted *** from my account but amount showed was ***...

Oct 13, 2018 by sawyan prabha

Zomato - Food not delivered and amount not refund ^Open

I ordered food from Zomato on *th oct **** and order amount was *** INR. Order Id - ********** My order was canceled by restaurant due to food unavailable. After *days I didn't receive the food neither the refund. When I contacted Zomato chat ...

Oct 10, 2018 by Abhijit chandra

Zomato - Amount debited on Zomato but no order placed ^Closed

I was trying to place order from but my money got debited and order was not got placed(Using Paytm) , I tried to call zomato customer care but could not reach.Please provide valid customer care no for Pune region.No customer care services ,n...

Oct 07, 2018 by Amruta

Zomato - Package not delivered and refund not done in the original mode of payment ^Open

I ordered food from behrou biryani and waited for delivery. At *.** pm it was suppoe to be delivered.. i chked the status and it says it was till beikg prepared so i contacted zomato chat support, the chst support tried to reach behrouz but co...

Sep 22, 2018 by Rohit raj

Zomato - Money Not Refunded ^Closed

I ordered in Surya Lunch Home from zomato on **th July ****. I did the payment through my debit card, Rs *** got debited from my account. An error occurred while ordering and no order number and no confirmation msg received. The order was not p...

Aug 28, 2018 by Mohammed Arif

Zomato - Order cancelled and agent harrased ^Closed

I have placed a order today and *agent called after ** mins and informed that item not available for *lt maza and they told they vl send *.*ltr ,,i.e* bottle of ***ml. I asked I asked them to send * bottle as i ordered *ltr, he denied and...

Aug 27, 2018 by shashirekha

Zomato - Money not refunded ^Closed

I make an order on **/*/** through zomato after making payment formalities the amount is deducted from my bank account and it shows some error in it. Then I talk zomato they said that they will refund that amount and now they refuse to refund i...

Aug 25, 2018 by Manpreet singh

the order is done through zomato for ovenstory for a total amount rupees ****.** at **.**AM aug ** **** . The order is supposed to be delivered at **.**AM on the same day. Where as the order isnt delivered until *am. When checked with zomato , ...

Aug 12, 2018 by bindhuja muthyala

Zomato - Salary not given. ^Closed

At ** july ****, I was called for interview in Zomato Dehradun at hotel elysee, Dehradun. They placed me for the delivery boy part time post, with charging *** rs. From me as a security fee. I have been informed to be paid ****rs. Per week with...

Aug 06, 2018 by Gautam Singh

Zomato - Incorrect amount charged ^Open

First time i used Zomato. There is a coupon for first time users. I used that code it shown me the reduced amount but when i purchased the items excess amount was deducted. Even i tried to reach out them. There is no customer care number for Zo...

Apr 30, 2018 by Abdul Khadar Vali