consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Cancelled order without reasons and charged entire order amount as cancellation fee
Records save successfully

Swiggy

 - Cancelled order without reasons and charged entire order amount as cancellation fee Open

Sahana S P filed this complaint against Swiggy on Sep 16, 2020

I had ordered my weekly groceries by * pm. as usual I was waiting for my order to get delivered. It was around * pm that might be last slots of swiggy grocery orders. Swiggy has not only cancelled the order without reasons but made it as non refundable and charging an entire order fee as cancellation fee.
Upon further talking to swiggy support over mail I was mentioned that as system record shows that they tried to reach me and couldn't they had to cancel and charge entire amount as cancellation fee.
I further took snapshots of my call history to prove they haven't called me and it's a night scam. What are they doing with the ordered items and the money? I even requested them to re deliver the items saying I'm ready pay delivery fee as penalty but clearly they didn't reply and had closed my ticket.
It's clear violation and Swiggy is using it's refund policy to scam people. I requested them about if the money is going to charity I would be more than happy to donate. I wish it reaches everyone and I get Justice for the act complete refund . But everyone should be aware of such scams. This can happen to anyone who orders groceries from swiggy purely being at loss for ordering from swiggy. Who is next??

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase

Swiggy

1359 Total Complaints
620 Total
Resolved
45.62% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Dell

"Great work, I liked the efficiency of the process and the fact that my complaint got resolved in less than a month, while I had been trying for the last 6 months."

Ananya Jindal

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Swiggy)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Swiggy - Swiggy payment was processing Closed

My Last week **/**/** to */*/** payout was still processing my De I'd was ******* I want my payment immediately ...

Jan 05, 2023 by Jayavel.m

Swiggy - Not delivered my order Closed

swiggy boy ne mere yahan per order deliver nahin kiya usne kaha ki location khatm ho rahi hai vahin per main khada hun uske bad mujhse WhatsApp per location mangwata hai location mangwane ke bad bhi location per order deliver nahin kar raha hai...

Jan 05, 2023 by Vijay Singh

Swiggy - Spilled food delivered without any refund Closed

I ordered * desserts, out of which * were completely melted in the packaging itself & when opened there was nothing present except melted water & ingredients. On talking to customer care, they are saying the customer has to bear the cost of spi...

Jan 03, 2023 by Harshita

Swiggy - WORST FOOD Closed

VERY SPICY AND SALTY FOOD ...

Jan 02, 2023 by HINA PARMAR

Swiggy - Got the wrong order want my money back Closed

I got the wrong order and want my refund back ...

Jan 01, 2023 by Aditi sharma

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Tripura
  • |
  • Odisha
  • |
  • Goa
  • |
  • Chandigarh

Consumer Forum :

  • Lakshadweep
  • |
  • Puducherry
  • |
  • Mizoram
  • |
  • Telangana

Online Complaints :

  • Builder Complaints
  • |
  • School Complaints
  • |
  • Car Dealer Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.