Updated on 7th Jan 2025 TL;DR: To resolve Intellipaat complaints, first file a complaint directly with their support team, file a review on the complaints board, post a complaint on their social media channel, or take legal action through online platforms like Voxya for a faster and effective solution.
Intellipaat is one of the most popular e-learning platforms in India, offering a wide range of courses in trending domains like AI, cloud computing, DevOps, data science, and more. However, like any company, Intellipaat also faces occasional complaints about its services.
If you are looking for How To Resolve Intellipat Complaints? don’t worry – there are options available to get your problems resolved.
Most complaints are around course quality, content, or access issues. Complaints typically arise when Intellipaat updates its curriculum or phases out certain courses.
How Long Does Intellipaat Complaint Resolution Take?
Intellipaat aims to resolve most complaints within 5-7 working days. However, some complaints involving refunds, content updates, or instructor issues may take longer – around 15-20 days.
If your complaint requires technical work or coordination with multiple teams, allow Intellipaat some additional time to investigate and fix the problem. Stay in touch with their support team to track resolution progress.
Step-by-Step: Filing an Intellipaat Complaint
If you face any problems as an Intellipaat learner, first file a complaint directly with their support team. Here is the standard process:
Visit the Intellipaat Support Page
Intellipaat provides 24×7 support through email, phone, WhatsApp, Telegram, and live chat. Access all contact information on their Support page. You can call directly at 91-7022374614 or even send your concern in writing at 6th Floor, Primeco Towers, Arekere Gate Junction,Bannerghatta Main Road, Bengaluru, Karnataka 560076, India.
Select the Right Contact Option
To get faster assistance, use the phone, live chat, or Telegram/WhatsApp contact options. For less urgent complaints, you can send an email and expect a response within 24 hours.
Provide Relevant Information
When contacting Intellipaat support, provide complete details like your registered email ID, course details, order ID, etc., along with a description of your complaint. Providing as many specifics as possible will allow for quicker resolution.
Follow Up Regularly
After registering your complaint with Intellipaat, follow up with them proactively for updates instead of waiting passively. Send polite reminders if you do not receive any response within 2-3 working days.
Escalate if Needed
If your complaints remain unresolved despite repeated follow-ups, demand to speak to a manager via call or email. Be polite yet firm and state you need higher intervention to get your issues addressed.
How to Resolve Intellipaat Complaints
Besides the direct complaint process, there are a few other ways to seek redressal if you face problems with Intellipaat:
File a Review on the Complaints Board
Complaints Board is a reputable consumer complaints platform used by millions worldwide. You can file an Intellipaat review highlighting your grievances to get their attention faster. Their team usually responds with a solution within a week of any registered complaint.
Post on Intellipaat’s Facebook Page
Intellipaat has an official Facebook page with over 630K followers. You can post about your complaint here, but ensure you are polite and factual in your post. Their social media team is quite responsive and aims to resolve highlighted issues quickly.
Use Voxya Consumer Forum
Voxya is India’s leading consumer complaint forum. If communication with Intellipaat fails to solve your problems, file a complaint on Voxya for free. Your complaint gets heard by thousands of people, creating pressure for redressal. Intellipaat has responded to most Voxya complaints positively so far.
Conclusion
When it comes to how to resolve Intellipat complaints, first reach out to their support team directly regarding any issues you face. While Intellipat’s support is generally responsive, if your queries remain unresolved, don’t hesitate to escalate further on consumer forums like Complaint Board or Voxya. These dedicated complaint platforms allow you to file grievances regarding Intellipat’s service, track their redressal status, and enable consumer authorities to intervene for satisfactory settlements. Utilizing such channels can help fast-track resolution in case Intellipat’s own channels fail to promptly address your issues. We hope this guide gives you more clarity on resolving Intellipat complaints through proper channels.
TL;DR: Voxya is a prominent Indian Online Dispute Resolution (ODR) platform, focusing on consumer complaints by leveraging social media, business networks, and legal frameworks for quick resolutions. Alongside Voxya, top ODR players in India include government platforms like National Consumer Helpline (NCH) and private ones like CADRE, Presolve 360, Jupitice, and SAMA, all driving digital dispute resolution for consumers.
In today’s digital world, disputes between consumers and service providers are becoming more common. However, the traditional route of resolving these issues in court is time-consuming, expensive, and often ineffective. This is where Online Dispute Resolution (ODR) comes in.
ODR provides a faster, cheaper, and more efficient alternative to resolve issues without stepping foot in a courtroom. With the rise of e-commerce, late deliveries, refund issues, and defective products, ODR platforms are becoming increasingly important in India. In this article, we’ll explore the growing role of ODR in India and highlight the top ODR platforms in India.
What is ODR (Online Dispute Resolution)?
ODR uses technology such as emails, online chats, mobile apps, and the internet to resolve disputes between individuals or businesses. Whether it’s a complaint about a faulty product, deficient service, or contractual disagreements, ODR allows parties to resolve their issues online without the need for in-person meetings or court appearances.
ODR includes several methods:
Mediation: A neutral third party helps both sides reach an agreement.
Arbitration: A neutral third party listens to both sides and makes a binding decision.
Negotiation: Parties work together, with or without help, to find a solution.
Hybrid methods: A combination of mediation and negotiation, where mediation is attempted first, and arbitration follows if needed.
Since ODR is completely online, all processes from filing disputes to sharing documents, discussing the case, and receiving the resolution are handled digitally.
Why India Needs ODR
India has a massive backlog of over 45 million pending cases in courts, with many of them unresolved for years. Traditional litigation is costly, requires significant travel, and can take years to resolve. For small businesses, consumers in remote areas, and individuals with limited resources, accessing courts is often impractical.
ODR is the perfect solution to these issues. It provides a simple, accessible, and cost-effective way to resolve disputes from the comfort of one’s home, particularly in cases involving e-commerce, delayed refunds, or consumer complaints.
Top ODR Platforms in India
When it comes to Online Dispute Resolution in India, several platforms are making waves, but Voxya stands out as a leading platform for resolving consumer complaints and disputes in a quick, affordable, and fully online manner.
Voxya: The Leading ODR Platform in India
Voxya has emerged as one of the top ODR platforms in India, revolutionizing the way consumers and businesses handle disputes. Whether it’s issues with defective products, delayed refunds, or unsatisfactory services, Voxya provides a comprehensive solution to get resolutions without involving the courts.
What sets Voxya apart is its simple dispute resolution process, which simplifies complaint filing, tracks progress, and speeds up resolution. With a multi-channel approach like incorporating legal experts, verified lawyers, and social media outreach, Voxya ensures that brands are held accountable and responses are faster.
Voxya’s user-friendly interface and commitment to making justice accessible have made it India’s trusted platform for resolving disputes across various sectors like e-commerce, consumer services, and retail.
Other Top ODR Platforms in India
Alongside Voxya, top ODR players in India include government platforms like National Consumer Helpline (NCH) and private ones like CADRE, Presolve 360, and SAMA, all driving digital dispute resolution for consumers.
Jupitice: A digital ecosystem specializing in ADR (Alternative Dispute Resolution), Jupitice offers a comprehensive range of services including negotiation, mediation, and arbitration. Its use of blockchain technology for document security and AI for case triage makes it a highly secure and advanced platform, best suited for commercial disputes.
Presolv360: A platform designed for high-value business disputes, Presolv360 connects users with experienced legal professionals. However, it can be more expensive compared to consumer-only platforms, making it better suited for larger disputes.
Sama: As one of the oldest players in the ODR space, Sama offers reliable dispute resolution services, though it may have slower turnaround times for more complex cases. Still, it’s trusted by many individuals and businesses.
CADRE: Specializing in real estate, MSMEs, and startups, CADRE provides online mediation and arbitration services. Its smart dashboards for real-time tracking of cases make it an ideal choice for business disputes.
WeVaad: An efficient platform for resolving consumer complaints, contract issues, and e-commerce disputes, WeVaad handles all stages of the ODR process online—from meetings to document uploads and final resolutions.
The Future of ODR Platforms in India
As more businesses and individuals turn to online platforms for conflict resolution, the future of ODR in India looks promising. We expect to see:
Increased adoption in sectors like e-commerce, banking, telecom, and property disputes.
AI-driven solutions that speed up the process of case sorting, document processing, and decision-making.
Mobile apps and local language options will make ODR accessible even to people in rural areas.
Virtual Lok Adalats (online courts) may become a mainstream method for handling small cases without the need for physical courts.
After closely analyzing the online complaints received at our Voxya platform, the data reveals a noteworthy trend. Nearly 23% of the total complaints are filed by consumers from remote areas and individuals with limited resources. This highlights the critical role that ODR platforms like Voxya play in providing affordable and accessible solutions for those who may otherwise face significant barriers in accessing traditional legal channels.
Additionally, as India becomes a global hub for online business, Indian ODR platforms may even extend their services internationally, helping resolve cross-border disputes.
How to Choose the Right ODR Platform
Before selecting an ODR platform, here are some tips to ensure you make the right choice:
Ensure enforceability: Choose a platform that offers legally binding resolutions.
Read reviews: Look for platforms with positive user feedback and successful case studies.
Check pricing: Fixed fees tend to be more transparent than percentage-based fees.
Review time estimates: Consider platforms that provide clear time estimates for dispute resolution.
Data security: Ensure your documents and personal information are securely handled.
Language and region support: Make sure the platform supports your language and region.
Qualified mediators: Verify that the platform has qualified and neutral legal experts, mediators or arbitrators.
Conclusion
As ODR platforms like Voxya continue to lead the way, Online Dispute Resolution is reshaping how India handles disputes. With the ability to resolve conflicts without the lengthy and expensive court process, ODR is making justice more accessible to everyone. Whether you’re a consumer dealing with a refund issue, a small business owner, or an individual facing a dispute, turning to the top ODR platforms in India like Voxya could be the solution to your problem.
If you are unhappy with any product or service, you can file a consumer complaint online at e-jagriti platform. Below are the steps to file a complaint:
1. Go to the official website at https://e-jagriti.gov.in and click on the Login/Sign Up button.
2. At the login page, enter your login details, if you have already registered with the e-jagriti portal.
3. If you are not a registered user, click the Register Button to register yourself. You will have to provide your Mobile Number, email address and full name for registration. You will get a One Time Password (OTP) on your mobile number & Email to verify account. You will get an option to set up Password and Role for your account. You should select your Role as Consumer / Authorised Representative.
4. In the next step, you will be required to provide your address information which will be used for communications in the court proceedings. Also, you will have to upload Government issued documents (Aadhaar Card, Driver’s License, Passport etc) to verify your identity.
5. Once you complete the registration process, you will be required to Log in into e-jagriti portal with your newly created account credentials. After login you will be taken to your Dashboard, where you can find all your filed, pending and disposed cases.
6. Now click the option “File New Case” at the left-hand side panel in your Dashboard. Then select the option of “Consumer Complaint” to start filing a fresh case at e-jagriti platform. On this screen, you will see a list of documents (Index, Memo of Parties, Proforma, Synopsis, Dates and Events etc) which you will be required to submit to file a consumer complaint.
Before proceeding further, you first need to collect/prepare these required documents so that you can smoothly complete the online case filing process.
Are you confused with the e-jagriti documents required and want sample of documents?
7. To file a new case, you will have to provide details like Amount paid, Amount claimed, Date of cause of action, State, District, Case category and Sub-category. Based on Amount involved in the complaint and the place of cause of action, the court fee and the jurisdiction of the matter will be decided – whether your case will be filed in District Consumer Forum, State or National Consumer Disputes Redressal Commission.
8. Next you will be required to provide details of Complainant and the Opposite party in your case. Please note that you can add additional complainant and opposite parties, if your case requires.
9. The next step in filing complaint is to upload all the required documents at the e-jagriti portal. You should be ready with the PDFs of all the relevant documents like index, proforma, memos etc. to complete the filing of e-jagriti consumer complaint. The file size of each PDF file should not be more than 10 MB. You will also get option to add Additional documents in this step wherein you can upload all the relevant evidence in your case like Invoice, Payment receipt, Email records, Bank statements etc.
10. After uploading all the required documents at E-Jagriti portal, you can Preview and complete final submission of the consumer complaint. Once all the documents are uploaded successfully, you will see your case as “Pending” in your Dashboard.
Documents required to file a Case at e-jagriti.gov.in
Index
Proforma for Filing Consumer Complaint
Synopsis with List of Dates and Events
Memo of Parties
Consumer Complaint with Notarised affidavit
Annexures / Documents
Application (IA)
Vakalatnama
Index is like a book index that provides page numbers for each section or document in your complaint.
Proforma provides important details of the case, like jurisdiction, category, amount claimed, etc.
Dates & Events is a list of important events in your case along with their respective dates.
Memo provides the name, address, and contact details of each party involved in the case.
Consumer Complaint is a written document explaining the problem that you have faced and clearly states the relief that you are seeking. It should also mention the compensation, damages, costs, refund, or interest amount.
You can upload additional documents or Annexures to support your consumer complaint. These could be pieces of evidence such as invoices, payment receipts, agreements, letters, emails, pictures, etc.
If you are filing a fresh consumer complaint, then IA application will not be required.
If you are filing and attending the case yourself and will not be hiring an advocate to represent you in court, then you do not need a Vakalatnama.
If you want to learn more about Consumer Court process, check our paperback book or read online book.
Monitoring Complaint Status
It is suggested to actively check your consumer complaint status on e-jagriti portal. Regularly checking the status can help in influencing the speed and outcome of your complaint resolution.
Regularly check the status of your case on the portal.
Respond promptly to any requests for additional information from e-jagriti.
Ensuring Success on e-jagriti: Best Practices
Follow these best practices to optimize your e-jagriti complaint to influence the outcome. (Source: eDaakhil Case Filing) Here is how to optimize your consumer complaint for a successful resolution:
Crafting Your Complaint
It is important to draft your consumer complaint clearly. Explain the issue and the resolution you are seeking. Be specific about what went wrong and how you would like the company to resolve the dispute. Use a neutral and factual tone and avoid any emotional language that could suppress the key facts of your case.
Providing Evidence
The strength of your complaint largely depends on the evidence and other details you provide. Submit all the relevant documents such as Bills, receipts, warranties, emails, and photographs that support your claim.
Active Follow-Up
You should be proactive after filing your consumer complaint. Regularly check the status of your complaint through the e-jagriti portal and responding promptly to any additional information or documentation requests from the authorities.
Seeking Additional Support
Sometimes the entire complaint filing process can be challenging for consumers. You should consult a professional lawyer or consumer rights organization like Voxya if you are not sure about your rights or the process. They can provide guidance, support, and in some cases, representation to get resolution in your case.
Thats all!
We hope that by following the steps and best practices outlined in this article, you can improve your chances of getting a favorable resolution in your consumer complaint through e-jagriti.
Frequently Asked Questions
Is the e-Jagriti portal — or even going to consumer court — worth the time?
Yes. If you have faced unfair trade practices, defective products, or poor services, filing a complaint through e-Jagriti or physically in consumer court can help you seek redressal. The portal saves time, avoids unnecessary travel, and provides a transparent digital process. However, you can hire a lawyer if you are busy and does not want to be involved in legal complexities yourself. The lawyer can file case offline or online using e-jagriti.
Should I file a case on e-Jagriti (new version of e-Daakhil) or go to consumer court physically without a lawyer?
If you are comfortable with online procedures and document submission, e-Jagriti is a convenient choice. You don’t need a lawyer. However, if you’re unfamiliar with digital filing, you can visit the consumer court physically and submit your complaint in person.
What are the documents required to file a Consumer Complaint?
The key documents typically required are: Index Memo of Parties Proforma Synopsis List of Dates & Events Consumer Complaint Notarised Affidavit Supporting documents (e.g. invoices, payment receipts, emails, photos, agreements, etc.)
How to get help with the Proforma for filing a consumer complaint on e-Jagriti?
You can find sample Proforma templates online or purchase a sample document template kit from Voxya. The template has to be filled with details such as jurisdiction, category, and amount claimed.
How to get help with Synopsis, List of Dates and Events for filing consumer complaint on e-Jagriti?
You can refer to sample formats or use paid sample document kit that include fillable templates for Synopsis and Dates & Events. These are offered by Voxya here that assist with e-Jagriti filing.
How to get help with Memo of Parties and Consumer Complaint with Notarised Affidavit for filing consumer complaint on e-Jagriti?
You can either draft them yourself using sample templates or purchase sample document kit from Voxya. It can help you prepare the Memo of Parties, Complaint, and Affidavit.
Can I use old sample documents that I purchased a few months ago?
No, you should use them only if they are still relevant and match the current format accepted by the portal or court. Just make sure the templates are updated with your latest details.
Do I need to send a legal notice to the company via registered post before filing a legal case on e-Jagriti?
Yes, it is required to send a legal notice via registered post before filing a complaint. This gives the company a fair chance to respond and shows the court you made an effort to resolve the issue amicably.
Do I need to go to district court for notarizing my documents?
Though you can get documents notarized at any licensed notary public but it is always better to be at the district court to get this done. Many advocates in the court offer notary services.
Can I hire a lawyer and pay them to take care of these complex legal things?
Yes. While it’s not mandatory to hire a lawyer for consumer cases, you can hire a lawyer if you prefer legal assistance with document preparation, filing, or court representation.
Can I get help by contacting NCH, e-Daakhil, or e-Jagriti helpline number?
Yes, you can try reaching out to them but they typically assist with basic queries, not document drafting or legal advice.
Can you please explain each of the documents required and share a sample format of each?
Yes, each document serves a specific purpose. Here’s a brief overview:
Index – A table listing all attached documents with page numbers Memo of Parties – Details of complainant(s) and opposite party(ies) Proforma – Form containing jurisdiction, amount claimed, case type, etc. Synopsis – Short summary of the complaint List of Dates & Events – Chronological list of incidents Consumer Complaint – Full written complaint with facts and relief sought Affidavit – A notarized statement affirming the truth of your complaint
Is the case hearing done online or offline in the court?
Currently, case filing is online but hearings are mostly offline in the consumer court. However, some courts may allow video conferencing depending on the case and availability.
Are you looking for Required Documents for filing a Case on e-Jagriti?
Simply download, fill in your case details, and you are ready to file case at e-jagriti portal.
Kit includes sample formats of Index, Proforma, Synopsis, List of Dates and Events, Memo of Parties, and Affidavit.
Relevant Links
E-Jagriti portal login (Register and login if you want to file a fresh consumer complaint) Send Legal Notice (File a complaint and select option to send Legal Notice) List of Consumer Courts in India (Select State and then select District to view details) Hire a lawyer (If you want a lawyer to file, fight and get judgement in the case on your behalf) Consumer Court Process (Check the complete process of filing case in Consumer Court) Check Case status (Check status of your consumer complaint at Voxya)
Updated on 30th Dec 2025 TL;DR: Xpressbees Courier issues can be resolved by reaching out to their customer care, raising a complaint on the PG Portal, or even taking legal action through online platforms like Voxya for a faster and effective solution.
Xpressbees is one of India’s leading logistics and courier companies, providing domestic and international parcel delivery services. However, like any large company, customer complaints related to lost parcels, damaged goods, delayed shipments or other issues can arise. If you have faced any difficulties with an Xpressbees courier service, there are a few effective ways to address & resolve Xpressbees Courier complaints.
Contact Xpressbees Customer Care
The first step is to directly contact Xpressbees Customer Care at +91 020 4911 6100 or send an email to customercare@xpressbees.com. On their website and app, you can also start a live chat with a customer service agent. You can also write directly to their mailing address Building# B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra – 411014.
When you contact them, provide your Bill number and order details. Explain the complaint clearly and what kind of resolution you expect. This will help them look into the matter faster. The customer care team is generally responsive and tries to provide a satisfactory solution if the complaint is deemed valid.
Log Complaint on PG Portal
If you do not receive an adequate response from Xpressbees customer care, the next step is to approach the India Postal Department and lodge an official complaint. This can be done through the Public Grievance (PG) Portal at http://pgportal.gov.in.
The PG Portal serves as a centralised platform for the public to raise grievances regarding government services including postal and courier services. To submit your Xpressbees courier complaints:
3. Provide key details – your order/tracking ID, delivery addresses, product details, and full complaint description
4. Attach supporting documents like invoices and communications
5. Click Submit. This registers your complaint with India Post.
Once submitted, your complaint will be assigned a unique grievance number. The Department of Posts might contact you for more details via email or phone. India Post will forward your grievance to the relevant authority, which is usually Xpressbees courier in this case.
As per protocols, Xpressbees will need to respond with a resolution for your complaint within 30 days. If you do not hear back or remain dissatisfied with their solution, you can escalate your complaint back to India Post on the PG Portal.
Seek Legal Action
For more serious complaints involving high value damages or losses, it may be necessary to seek legal solutions if Xpressbees is non-responsive.
There are a few ways to take legal recourse, such as:
Sending a legal notice: With the help of a lawyer, you can draft and send a legal notice to Xpressbees about your complaint demanding compensation or other resolutions.
Filing consumer court case: If other methods do not work, you can file a case against Xpressbees in your nearest consumer court under the Consumer Protection Act.
Lodging police complaint: In extreme cases like courier theft or missing high-value items, you can also approach the police and lodge an FIR. They might conduct further investigations.
While legal solutions have their merits, they can be time-consuming and expensive. However, online consumer complaint platforms like Voxya can quickly help if you are not comfortable doing-it-yourself.
Use Voxya to Raise Your Complaint
Indian consumers today have easy access to modern technology platforms that can help expedite complaint resolution. One such useful platform is Voxya – a consumer complaint platform.
If you wish to generate quicker attention towards resolving your Xpressbees courier complaints, you can consider raising your complaint on Voxya as well.
Key Advantages of Using Voxya Include:
User-friendly site to submit all kinds of complaints like travel, real estate, ecommerce, food delivery, couriers etc
Voxya has connections with companies to facilitate complaint resolution
Helps track complaints and keeps you updated on progress
So if you wish to get advice and support from qualified lawyers, increase visibility of your complaint or simply catalyze action – consider logging your Xpressbees courier complaints at Voxya as well. Multiple parallel channels generally lead to quicker outcomes.
Resolving Xpressbees courier complaints requires perseverance and exploring different options systematically. Avoid spam calls or extreme steps. Start with official complaint channels, take legal recourse if essential and leverage online consumer communities in parallel. Following these methods with patience rather than aggression will produce better outcomes.
Also check out our informative video on how to take legal action against Packers & Movers:
