Food Safety Complaints
Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.
Double charged for food (Zomato) Closed
I first ordered paneer butter masala and lacha parantha and tried paying from PHONEPE, it said - PAYMENT FAILED!! I repaid from paytm and reordered ..now the delivery boy calls and tells me he brought two orders!! Why is Zomato cheating cus...
Oct 16, 2019 by Manpreet K
Food not delivered (Swiggy) Open
I ordered food on swiggy and the order was confirmed. The order wasn’t delivered but was marked as delivered. I called swiggy support they said they will look after the issue. They said they were unable to contact the delivery executive so I ...
Oct 14, 2019 by Krishna potdar
Zomato food order not fulfilled for Meal box from Granville Greens on Oct 2019 (Zomato food delivery) Open
Hi Team, Please note that the order paid today for Meal Box to Granville Greeens in Ghatkopar via Zomato app was not fulfilled due to reason of wrong pin location whereas order was given for right address where I am currently residing in C-*...
Oct 10, 2019 by Hiren C Shah
PACKAGE NOT DELIVERED (Swiggy) Open
The food was not delivered , but in application it showed delivered at *:** pm. screenshort attached i have the delivery executive recording saying he is at the restaurant and the food is being prepared at *:**, but it was showing delivered in...
Sep 28, 2019 by Sagarika
Delayed delivery and cold food (Swiggy) Open
order was delayed ,executive gave wrong info ..keep on saying sorry and as usual apologies and no componsation of customer suffering..i will atach chat if demanded...
Sep 23, 2019 by Niraj sharma
Incomplete order deliver I pay for complete but did not receive (Swiggy) Open
I have ordered food with addons like extra cheese and mayonnaise. I also pay for that too with these addons. I did not want the food so after selecting addons I even mention it in the special instructions too. But then also I received the order...
Sep 07, 2019 by Kripanshu Gaur
200 Rs charged for wrong address (Swiggy) Open
Just now order sweets from swiggy.com set location took automatically location and my location is different. I requested swiggy delivery guy to deliver at my place for that I said I will pay extra also. He denied my request after that I got a...
Sep 07, 2019 by JAYARAM K
Regarding swiggy cheating on customers with bad quality food and fake discounts (Swiggy) Open
I ordered an egg biryani from swiggy restaurant named dieto cafe (Dilshad-gardens). They kept the food cost *** and cut it and kept *** Rs on it. So I thought that they are giving the discount and proceeded to order later on as soon as the food...
Sep 04, 2019 by DIWAKAR REDDY
Non veg food delivered instead of veg (Zomato) Open
I ordered a “Make your own shwarma” from Marrakesh. I had specified for paneer shawarma but instead, I was delivered a non-vegetarian one. I'm a vegetarian since birth and caste because of today’s incidence I have deemed my religion all b...
Sep 04, 2019 by Anushka Bagul
Amount not refunded (Uber Eats) Closed
I ordered from uber eats on *st July ****. The amount was ****. The order was canceled from my end as we waited for * hours but they didn't send our order because they didn't have a delivery person. After that, I have been continuously calling ...
Sep 04, 2019 by Vandana Bhatia
Not refund my full money and make excuses (Zomato) Open
I order two samosas on ** August of ** rupees (** Rs Paytm + ** Rs Zomato credit). The restaurant accepts the order but after a few minutes, I get a call from Zomato delivery boy he said samosa not available. I chat with Zomato executive he sai...
Sep 03, 2019 by Sachin barod
Poisonous food served (Bikanerwala and ZOMATO ) Open
I ordered gujia and gulab jamun from Bikaner Wala through Zomato and it turned out to that the gujias are filled with fungus (mould). I consumed two unknowingly and fell sick with nausea and stomach pain. Both companies didn’t take any action...
Sep 03, 2019 by Anindita Bhatta
Refund not initiated even after not delivering the order (Swiggy) Closed
On the *st of September, I placed an order #*********** for food via Swiggy. They called me and informed that order will be cancelled as the delivery guy met with an accident. I requested for the replacement order immediately. But instead of co...
Sep 03, 2019 by Sindhu M
Prepaid food not delivered and shown as delivered (Swiggy) Open
I order on swiggy at *.** pm order no ***********. At **.** I got a call from *********** saying delivery guy met with an accident and they need another ** mins. I tried to reach them after that. I got the call from the same no at **.** saying...
Sep 03, 2019 by Shilpa sharma
No refund received (Zomato) Open
I order food from a news outlet and Zomato showed delivery time **-** minutes. But as soon as I ordered it showed time * hour. I did not have * hour to wait so I cancelled even before the restaurant accepted it and now there is no refund. They ...
Sep 03, 2019 by Manan Deep Singh
Retailer recharged above on MRP (Heritage Fresh) Open
I'm purchasing * milk packets Heritage fresh Bill ** on **-**-**. My friend purchasing Heritage fresh milk * packets bill *** on the same day. The different amount charged by the customers. (MRP ** on milk packet) Please verify I want justice....
Sep 03, 2019 by Bandi suresh
Instead of veg food zomato delivered non veg (Zomato) Open
I had ordered veg noodles with veg Manchurian and veg fried rice last night (*sep'**) on zomato. I am a pure vegetarian. They delivered the same but all were non-veg. I don't know how the non-veg tasted. I started having noodles but then a chic...
Sep 03, 2019 by Narender singh
Zomato gold discount not accepted by partner restaurant (Zomato India) Open
Offer for zomato gold membership was not accepted by zomato gold partner restaurant hashtag Ahmedabad. It was also intimated to refund the discounted amount or to refund my membership amount back on Zomato gold support email but they also are n...
Sep 03, 2019 by Ashish Chauhan
Disgusting food sent (Swiggy) Open
I ordered two shawarmas from a store called Kesas and both shawarmas' had uncooked chicken with the fat on it and the second one there was a price of plastic thread dangling as I was trying to eat....
Sep 03, 2019 by Vikram Gill
Late food delivery (Swiggy) Open
They promised me to deliver food in ** mins. After online payment and confirmation from the restaurant, they got late in food delivery. I ordered my food at **:**. At **:** it’s still showing preparing status. When I asked customer they turn ...
Sep 03, 2019 by Priyesh soni
