Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Pricing more than MRP for Grocery (Swiggy) ^Open

I have ordered Grocery through SWIGGY app and shop name is MARINAKART, old pallavaram chennai, In order DOVE shampoo price is more than actual MRP Price. MRP stands for Maximum Retail price but how come this is legal to sell more than MRP price...

Jul 31, 2020 by Sivasubramanian

Worst pizza want my refund (Pizza Hut Park Street ) ^Open

I have ordered a pizza from Pizza hut park street the food quality was so horrible it was delivered absolutely cold n there was no chese at all and there was so much tomato plateI was not expecting these from so called huge brand of pizza hut n...

Jul 28, 2020 by Ayesha Rabbani

Company not provide the proper solution (Swiggy) ^Open

I have order food from SWIGGY but I have received a different item with some missing items and then I contact SWIGGY regarding this but their behaviour is really worst and they offer me ** rupees coupon in front of my *** rupees this is really ...

Jul 17, 2020 by Nikhil Singh Pawar

Swiggy web site using images from my FoodBlog website without any consent (Swiggy) ^Open

One of the restaurent "Pind Di Rasoi" (in West Block, Amanora Mall, Hadapsar, Pune) which is part of delivery network under Swiggy Brand is using images from our cooking blog web-site "www.blissofcooking.com" without our consent. Speciall...

Jul 15, 2020 by Sangita Agrawal

Worst food delivered (Zomato 3 bros restaurant) ^Open

I have received worst quality food...

Jul 08, 2020 by Prashant varshney

Noise from Chimney Exhaust (Dominos Bangalore) ^Open

Hi Team, This is to bring in the inconvenience ,mental stress and health hazards that I am facing due to the continuous Chimney exhaust noise coming from the Domino's outlet on Kaggadaspura road. This crosses to a limit more than ** decibels....

Jul 03, 2020 by Arshia Fathima

Zomato delivered the unhealthy Smelly food (Zomato) ^Open

Hi, I have order a pizza from zomato on *-july-****.After ** min they have delivered the pizza in sealed box on my buildings gate. I took the delivery and come to the house and open the box.I saw pizza was in its worst situation.like piece...

Jul 02, 2020 by Girraj Gandhi

Swiggy did not deliver my Order and did not refund my money (Swiggy) ^Open

Order No: *********** with Swiggy. Order date: *st July **** I had ordered Brownies from Theobroma. This order never got delivered to my residence. I was told the packet was not delivered because my number was not reachable. I would like...

Jul 02, 2020 by Rahul Bhattacharya

Service and refund (Sd foods ) ^Open

Mujhe kavyansh man power solution ka no just dial se mila, kavyansh ki taraf se barkha naam ki ladki ne baat ki , mujhe ek cook chahiye tha , jisko provide karane ke liye barkha ji ne ****₹ mange jisme se maine ****₹ advance diye , or * feb...

Jun 28, 2020 by ASHISH GARG

8 month Salary pending (Ganges Indian Restaurant Beijing China ) ^Open

Ganges indian Restaurant beijing china .. is own * restaurants in china .. owners is Indian . From Pune .. base .. Work this company ** years , no government holiday, working **hours per day , His cut my salary * years **** cny per mon...

Jun 27, 2020 by Vikram singh

Received Expired food from Swiggy (Swiggy) ^Open

Received expiry food from A restaurant partner with Swiggy. The pickle which was sent witht he food was ezpired * months ago and couple of people ate eat. ...

Jun 23, 2020 by Mehul Sanghavi

Order not taken No food Delivered But money deducted (Pizza Hut) ^Open

My amount of ***.** was deducted from PAYTM wallet but order was not taken by the Pizza Hut application, also after calling them they only said it will get refund automatically without taking any details of the transaction. UTR : CITIN********...

Jun 21, 2020 by Aniket Wadkar

Credited points vanished before the expiry date (Domino S India) ^Open

Hello, I had placed an order on *th March **** with Domino's Pizza, Chiplunkar Road Outlet, Dombivali East. It was delayed and I received it after ** minutes to which I was provided with a refund of *** p[oints to my Domino's wallet with th...

Jun 16, 2020 by Mrudul Pansare

Food not delivered and no refund of amount paid (zomato food app) ^Open

I placed an order (order number **********) on Zomato on **.**.****. The delivery person arrived at the location but refused to come to my place upstairs and spoke rudely, over the phone. saying "niche bhi nahi aa sakte tum log". When I confron...

Jun 08, 2020 by AJAY JAISWAL

Package delivered and took away (Swiggy) ^Open

I ordered through swiggy for a cake and sandwich which I didn't recieve. In fact they delivered and took it away at the same time saying that the order got cancelled. And there is no refund. I don't understand..Is there no morals? Moreover the...

Jun 08, 2020 by Manu.S.H

Late delivered Item Missing and Tastes Awfull (dominos pizza india) ^Open

firstly in this pandemic they have received permission from government to operate and , then there are items on the app which I added which are missing now in my pizza, now the pizza delivery started approximately ** minutes after placing the ...

Jun 03, 2020 by Pratik Baliram Patil

Complaint Register against cadburry Dairy Milk Chocolate Company for compensation (Cadburry Diary Milk Chocolate The Nessle Company) ^Open

*. This is to inform you that buy ** Nos of chocolate i.e Diary Milk Fruit & Nut on ** May **** from URC Canteen of .This particular item should not eatable. Because the chocolate has fully fungus. My * years old son was ate on ** May ****. S...

Jun 01, 2020 by B.Prakash

Bad service (Zomato) ^Open

Order food from them they cancelled it after * hours and asked me to order again.The food was delivered to me in around * hours in total and the representative was only giving bot replies....

May 31, 2020 by Abhishaik Raina

2 Orders only 1 Delivered No Refund even after 1 month (Zomato) ^Open

On ** April **** I placed order on Zomato from Restaurant Pizza Peddlers for amount Rs***. OrderID ********** & OrderID **********. (All proof attached and systematically explained) I apologise as this will be very long to read so, I will ...

May 17, 2020 by Supreethkumar

Half quantity delivered (Swiggy) ^Open

I have ordered some essential items from Swiggy due to covid - ** situation . I realized first time that swiggy is taking advantage of this condition and providing less quantity which is ordered. My order id is ***********. I ordered half kg o...

May 17, 2020 by Utkarsh Singh

Fruits not delivered but cash taken (Swiggy) ^Closed

We ordered fruits from swiggy from local vendor shop name : veggies.com Fruits and vegetables We ordered at **/**/**** at *.** pm They notify ordered confirmed but they don't send any notify or call futher at *.** they told order is cancel...

Jul 27, 2020 by Karthikeyan Chandramohan

Items not delivered and not giving refund (Swiggy) ^Closed

I ordered fruits and vegetables from Swiggy worth INR ****. I recieved only items worth INR ***. I did not receive INR *** worth of items at all. When I contacted customer support, they said they can only refund INR *** amount of money as per p...

Jul 13, 2020 by Mahima Maheshwari

Fake restaurant in Zomato (Zomato) ^Closed

It's fake restaurant as I know after order received. It's better to remove this partner from Zomato app. Otherwise I will feel instigate to file consumer complaint. I ordered full butter chicken , they send dog or pig meet instead of chicke...

Jul 10, 2020 by Dawarka dass

Not delivery (Sri Sai Balaji Hotel Mess Biryani) ^Closed

Chicken biryani was not good, there was no bill book, and the chicken was cooked yesterday, the rice was stiff...

Jul 04, 2020 by Peddi veeresham

Hot food in plastic container (Sagar fast food) ^Closed

I ordered food like paneer butter masala from swiggy but my concern is hot gravy getting transfer into plastic container. Over heat gravy melting in plastic. Please ask every restaurant to stop doing like this. Each n every body ordering food a...

Jul 03, 2020 by Venkatesh

Food delivery never handled food properly (Zomato) ^Closed

Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...

Jun 27, 2020 by Gandhi chintan udayankumar

Food not delivered and refund also not processed (Swiggy) ^Closed

I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the c...

Jun 17, 2020 by Manoj Pillai

Frozen and out of date meat delivered (Zomato) ^Closed

The fish I ordered was frozen and clearly out to of date . I called the restaurant , they said they'll check and let me know but never called back and did not answer my calls. If I am to get sick after eating this you'll be responsible but I'm ...

Jun 03, 2020 by Rufus Lepcha

Order cancelled by store and order is unsuccessfull (Dominose) ^Closed

*st order was unsuccessfull and *nd order canclled by store , they called me and said mam all pizzas are out of stock right now we are going to cancel the order , I didnt get any credit...

Jun 03, 2020 by Deepali Verma

Money never refunded by Swiggy (Swiggy) ^Closed

We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....

May 17, 2020 by Anil Sharma

FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED (Swiggy) ^Closed

I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...

May 10, 2020 by M D V V PRASAD CHOWDARY

Zomato payment failed money deducted (Zomato) ^Closed

I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...

May 07, 2020 by Gautam Sharma

Rotten food and fraud (Swiggy) ^Closed

Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...

May 07, 2020 by Atin Taneja

Quantity increase (Ratnaderp supermarket Himayat Nagar ) ^Closed

I was charged more. I have bought one dates packet worth of Rs.***/- but I was charged quantity as *. Looks like deliberate attempt as there’s no need to edit the quantity when customer buys only one packet ...

Apr 27, 2020 by Mahendra gopu

Order not delivered but says delivered (Nandus Chicken) ^Closed

Order Id: ******** Ordered at **:** on *th April ****. Order didn't get delivered but on the mobile application and email says that it has been delivered. I lost money due to their carelessness....

Apr 05, 2020 by Saurabh Sugandh

Not delivered and cancelled later (Zomato) ^Closed

I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...

Apr 02, 2020 by Himanshu

High rate (Edible oil) ^Closed

Retailers sold oil and other nessecary things for making meal in high rate...

Apr 01, 2020 by Vitthal Uttamrao Ekhande

Swiggy charges unnecessary cancellation charges (Swiggy) ^Closed

...

Mar 11, 2020 by Harish deshmukh

Wrong item delivery (Swiggy) ^Closed

Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...

Mar 05, 2020 by N V surya Teja

Food not delivered and no refund given (zomato food app) ^Closed

My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...

Mar 03, 2020 by Nitin Sharma