How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!
Food quality issue (Swiggy Bundl Technologies Pvt Ltd ) Open
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Spoiled cadbury crispello (Cadbury Crispello) Open
I bought * Cadbury crispello on *th Jan **, my five year old consumed */* of one and shared the rest with me . When I tasted - it has bad taste and smelled like spirit. On closely checking I could see some fungus like white stuff in the crispy...
Jan 05, 2023 by Simran Seherawat Gupta
Receipt not issued (KFC restaurant) Open
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Food not delivered (Swiggy) Open
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Fake Protein supplement (Crazyvit Surface) Open
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I'm Kamali.N. I worked in Domino's pizza, Pammal Branch in Chennai. My Employee id : *******. I started working in Domino's as a part timer as well as full timer (on Weekends and on specific dates) on June **,**** and I relieved the organ...
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Oct 05, 2022 by Bhavesh prajapati
Non veg pizza delivered (Pizza express) Open
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Sep 26, 2022 by Ankit Salecha
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Sep 25, 2022 by Chandan Chitimalla
Refund not credited (Dominos India) Open
i ordered pizza on */*/**.order no *** dominos civil lines gorakhpur. order delivery time * hour ...
Aug 13, 2022 by Ameya Shukla
Unhygienic food preparation (Dominos India) Open
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Jul 08, 2022 by Ahmed N
Cockroach parts cound in biscuits (Britania Industrieds ltd) Open
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Jul 01, 2022 by Ajay Kumar
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Apr 04, 2022 by Malluri raviteja
Paid Amount not being refunded by the Swiggy Team (Swiggy) Open
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Mar 13, 2022 by Rohit PRakash
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Nonveg food delivered instead of veg food (Swiggy) Open
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Order changed without my permission on zomato (Zomato) Open
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Feb 18, 2022 by PARTH PARIKH
I have not received my order (Zomato) Open
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Jan 03, 2022 by sravan kumar
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Feb 09, 2023 by Vinayak Nagar
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Feb 23, 2022 by Tanish Jamwal
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Oct 26, 2021 by Nalini ispahani
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Aug 29, 2021 by Avishek Majumdar
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Aug 19, 2021 by Chandramouli M S
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Aug 15, 2021 by Sachin Puri
Payment made order not placed (Swiggy) Closed
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Aug 10, 2021 by Hisham Mohammed
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Jul 04, 2021 by Monish Kumar G
Swiggy s lying and useless customer care service (Swiggy) Closed
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Jun 26, 2021 by Vikas Samal
Different food items sent (Swiggy) Closed
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May 04, 2021 by Lavanya
Swiggy Incomplete Order received and subscription not worked (Swiggy) Closed
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Apr 25, 2021 by Lavanya
Package not delivered (Swiggy) Closed
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Apr 24, 2021 by Abhinav Anand
Recieved nonveg pieces in veg panner biryani (Zomato The good bowl restaurant ) Closed
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Mar 23, 2021 by Madhu
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Swati Bandana
Complaint filed against: Kurlon Mattress