Food Safety Complaints

Food safety to refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead. To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 30 monthly food complaints.

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Frozen and out of date meat delivered (Zomato) ^Open

The fish I ordered was frozen and clearly out to of date . I called the restaurant , they said they'll check and let me know but never called back and did not answer my calls. If I am to get sick after eating this you'll be responsible but I'm ...

Jun 03, 2020 by Rufus Lepcha

Order cancelled by store and order is unsuccessfull (Dominose) ^Open

*st order was unsuccessfull and *nd order canclled by store , they called me and said mam all pizzas are out of stock right now we are going to cancel the order , I didnt get any credit...

Jun 03, 2020 by Deepali Verma

Bad service (Zomato) ^Open

Order food from them they cancelled it after * hours and asked me to order again.The food was delivered to me in around * hours in total and the representative was only giving bot replies....

May 31, 2020 by Abhishaik Raina

2 Orders only 1 Delivered No Refund even after 1 month (Zomato) ^Open

On ** April **** I placed order on Zomato from Restaurant Pizza Peddlers for amount Rs***. OrderID ********** & OrderID **********. (All proof attached and systematically explained) I apologise as this will be very long to read so, I will ...

May 17, 2020 by Supreethkumar

Half quantity delivered (Swiggy) ^Open

I have ordered some essential items from Swiggy due to covid - ** situation . I realized first time that swiggy is taking advantage of this condition and providing less quantity which is ordered. My order id is ***********. I ordered half kg o...

May 17, 2020 by Utkarsh Singh

Bad biscuits (Surya food agro ltd ) ^Open

Mera naam lokesh dadhich hai mo. No. ********** me jodhpur Rajasthan se belong krta hu maine jodhpur se priya gold company ka clubcreme choco flavored biscuit kharida vo biscuit expire date bhi hai par itni jabardast smell aa rahi hai ki koi ja...

May 11, 2020 by Lokesh Dadhich

Received non veg instead of veg in box of veg labelled agromark and i m strict vegetarian (Dominos India) ^Open

I have ordered * dominos pizza veg but received * non veg pizzas. Not even one but both pizza are non veg i m jain by religion and i have ate non veg for first time and then realize that it was non veg pizza bcoz on box it was veg agro mark s...

May 07, 2020 by Siddharth Jain

Refund not received (Dominos Pizza) ^Open

Order No ***, Vashi. Order ID: ********* I paid for pizza via zomato app Rupees *** on **.**.**** for delivery. However from Vashi I got a call and an sms from Dominos that order was cancelled and refund would be paid to my account. Its more t...

May 05, 2020 by Bulti Karmakar

Cockroaches in swiggy food (Swiggy) ^Open

Dear Sir, Today i have order food Masala dosa from swiggy with his partner Gopal's but after open this food i found * cockroaches and both are alive. After trying to connect with swiggy but that time no one is helping me. Sir i stay in h...

Apr 10, 2020 by Ravishekhar

Utter Carelessness Corona Pandemic (Zomato) ^Open

Delivery agent not wearing a mask and gloves during this Corona pandemic. It's a shame that they can't follow basic safety guidelines during this pandemic. Sambhar delivered has hair strands in it. They can kill thousands of people this way...

Mar 29, 2020 by Raghvendra Kumar

Bad quality oily food delivered (Zomato) ^Open

Order id:********** I recieved oil soaked smelling chole bathure. With the start of corona virus, i dont think zomato is working for profits and delivering bad qualify food....

Mar 27, 2020 by Ashutosh Kumar Mishra

Delivered (Swiggy) ^Open

Not Delivered ...

Mar 21, 2020 by Krishna

Zomato On time or Free Offer (Zomato) ^Open

I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...

Mar 14, 2020 by J Sai Tharun

Zomato food not delevired (Zomato) ^Open

I have ordered food online, delivery executive has taken the food and no response form him long time his name is chandrajan , number **********- and zomato customer care no proper response , they justy simply refund amount and i wasted my time ...

Mar 14, 2020 by Arun

Food was delivered late and was all cold and not upto standards (Dominos India) ^Open

I ordered a medium veggie paradise pizza, a garlic bread and mirinda which was under **min or free delivery, the food got delivered ** min late plus it was all cold and did not match uptill standards. i want my money back on the order. ...

Mar 10, 2020 by Meena Singh

Hair found in Haldiram Gujia bought from milkbasket (Milkbasket) ^Open

Today morning we have recieved * box of haldiram Gujia and found hair is sticking out on it. It's still there on it . I am uploading the pictures. I am also making video of it just in case it required in future. We need immediate action on it b...

Mar 08, 2020 by Jatin kinra

Zomato Auto Order Cancellation (Zomato) ^Open

For three months now our restaurant has been facing auto cancellation of orders on the Zomato platform with no reliable communication from the Zomato support team. The message sent to the customers is that the restaurant is at fault. We are los...

Mar 04, 2020 by Rannaghar Kitchen

Refund related (zomato food app) ^Open

I had order food from Zomato, but delivery agent not provide me any food and unable to contact with delivery agent. And my food cancel by Zomato but they say your amount is not refundable due to wastage of food.here I was hungry waiting for my ...

Mar 02, 2020 by Aman Kumar Singh

Food Not Delivered but the status is Delivered (zomato food app) ^Open

On **th Feb **** I have ordered Fried Rice worth Rs *** from Orange Wok restaurant using Zomata App. When I tracked the deliver it was shown as delivered but actually its was delivered to me. When I contacted Zomato they are simply saying I wil...

Feb 29, 2020 by Sankar

Scam inside zomato Item cancelled (Zomato) ^Open

For order ID :********** the item was cancelled for no reason. For *.**hrs there was no activity, i contact restaurant he say he reported no response. My customer support chat is blocked by them for no reason . Only way i can contact them is ma...

Feb 28, 2020 by Dinesh

Money never refunded by Swiggy (Swiggy) ^Closed

We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....

May 17, 2020 by Anil Sharma

FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED (Swiggy) ^Closed

I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...

May 10, 2020 by M D V V PRASAD CHOWDARY

Zomato payment failed money deducted (Zomato) ^Closed

I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...

May 07, 2020 by Gautam Sharma

Rotten food and fraud (Swiggy) ^Closed

Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...

May 07, 2020 by Atin Taneja

Quantity increase (Ratnaderp supermarket Himayat Nagar ) ^Closed

I was charged more. I have bought one dates packet worth of Rs.***/- but I was charged quantity as *. Looks like deliberate attempt as there’s no need to edit the quantity when customer buys only one packet ...

Apr 27, 2020 by Mahendra gopu

Order not delivered but says delivered (Nandus Chicken) ^Closed

Order Id: ******** Ordered at **:** on *th April ****. Order didn't get delivered but on the mobile application and email says that it has been delivered. I lost money due to their carelessness....

Apr 05, 2020 by Saurabh Sugandh

Not delivered and cancelled later (Zomato) ^Closed

I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...

Apr 02, 2020 by Himanshu

High rate (Edible oil) ^Closed

Retailers sold oil and other nessecary things for making meal in high rate...

Apr 01, 2020 by Vitthal Uttamrao Ekhande

Swiggy charges unnecessary cancellation charges (Swiggy) ^Closed

...

Mar 11, 2020 by Harish deshmukh

Wrong item delivery (Swiggy) ^Closed

Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...

Mar 05, 2020 by N V surya Teja

Food not delivered and no refund given (zomato food app) ^Closed

My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...

Mar 03, 2020 by Nitin Sharma

Food was entirely spilled (Swiggy) ^Closed

Not the first time. whenever we report the food is spilled or not cooked or you get the ready made paratha directly from freezer swiggy shy away from their resposibility always. have been victim for these incidents a lot of time. not about the ...

Feb 02, 2020 by Kalaivani Sekar

Wrong item delivered (Swiggy) ^Closed

Swiggy Order ID: *********** I received wrong order. I ordered for *) Boneless Chicken and *) Chicken Patiala; Total cost Rs. ***. Whereas I received *) Chana Masala and *) Roti. I complain about it on Swiggy Mobile App. Also discuss o...

Jan 31, 2020 by Arif M. H. Khan

Chicken piece in egg curry and also stale food (Swiggy) ^Closed

I ordered egg curry. But in egg curry I found a small chicken piece. Food aslo stale...

Jan 30, 2020 by Damini Narsekar

Package not delivered (Zomato) ^Closed

The delivery guy just showed that food was delivered and when i called him he was not answering. Later blocked me. So my food never came....

Jan 29, 2020 by Shivam

Wrong item delivered (Swiggy) ^Closed

ODER NO #*********** INSPITE OF COMPLAINING SWIGGY THEY HAVEN'T PROVIDED A REFUND...

Jan 29, 2020 by Saquib daiyan

Order not delivered (Zomato) ^Closed

Hi I order food through zomato app and it is not being delivered...and the vallet person they provided also automatically diminished from that...so I am unable to trace the food item......

Jan 28, 2020 by Gourab mohanty

Robbery at Restaurant by Delivery Boys of Swiggy (Swiggy) ^Closed

The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...

Jan 28, 2020 by Gabbar

Not received order as expected (Smokin joe) ^Closed

Hi, I had ordered * pizza online from swiggy (smokin Joe's)) Airoli Navi Mumbai. Not received order as expected. Pepper and chilli flakes not received, pizza slices were misplaced inside the box. The condition of the pizza was not in good...

Jan 26, 2020 by Prakash Bawkar

Swiggy delivery of nonveg biriyani on placing a veg biriyani (Swiggy) ^Closed

Order number ***********. I received a non-veg biriyani instead of veg biriyani. Upon talking to customer care, they asked us to mail the pictures of the item. We did it, and we got a mail from swiggy support of sympathy towards our item misp...

Jan 12, 2020 by Shruti Karanth