Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Food quality issue (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Had health issues after consuming * undercooked pizzas from Pizzahut, when I approach swiggy, they are asking me to contact pizzahut but Pizzahut informed me that only swiggy has my money and they are not refunding. I need full refund of ***...

Mar 20, 2023 by Sheetal

Package Stolen By Swiggy Genie Valet (Swiggy Genie) ^Open

On **th March **** I ordered food from Cafe Porkotini, Kalikapur, Kolkata and then ordered Swiggy Genie to pickup my order since Porkotini didn't have their own delivery partner. Swiggy delivery partner went to the restaurant, picked up my orde...

Mar 20, 2023 by Sinjini Das

Spoiled cadbury crispello (Cadbury Crispello) ^Open

I bought * Cadbury crispello on *th Jan **, my five year old consumed */* of one and shared the rest with me . When I tasted - it has bad taste and smelled like spirit. On closely checking I could see some fungus like white stuff in the crispy...

Jan 05, 2023 by Simran Seherawat Gupta

Receipt not issued (KFC restaurant) ^Open

I have observed multiple times that the staff don't give us receipts after making the payment. Is this to evade taxes and dupe the government? I have been to this KFC outlet at Hill road, bandra West, Mumbai, Maharashtra, India least * times in...

Jan 05, 2023 by Pratik Jaydeokar

Food not delivered (Swiggy) ^Open

Yesterday i have placed my order they made me wait * hour and asked to cancel my order today same thing there repeating yesterday i thought let's understand them and left the issue but same thing there are doing and giveing bribe for next order...

Dec 22, 2022 by Muhib ur rahman

Fake Protein supplement (Crazyvit Surface) ^Open

I ordered Optimum mass gainer *.**kg & dymatize whey protein *.*kg from SquatDeadlift.com website on **/**/****, i received product from crazyvit surface on */**/**** in Rajkot, Gujarat. Both products are totally fake and very low quality produ...

Dec 08, 2022 by Mhd Hamsath

Complaint against Domino s Pizza Pammal Branch Salary not Received (Dominos Pizza) ^Open

I'm Kamali.N. I worked in Domino's pizza, Pammal Branch in Chennai. My Employee id : *******. I started working in Domino's as a part timer as well as full timer (on Weekends and on specific dates) on June **,**** and I relieved the organ...

Oct 08, 2022 by Kamali N

Burt food recieved with foul smell (KRISHNA BHAVAN HINDU HOTEL ) ^Open

This is to inform you that I ordered VEG KOLHAPURI from KRISHNA BHAVAN HINDU HOTEL (Byculla) when I received my order I was shocked to see that the order was packed in a thin plastic bag and on top of that my order was burnt and there was a fou...

Oct 05, 2022 by Bhavesh prajapati

Non veg pizza delivered (Pizza express) ^Open

We ordered from pizza express colaba. We ordered jain pizza. And got delivered non vegetarian pizza. I tasted it and found something strange, Later on after contacting the restaurant we found the we were served non veg pizza. It is strictly...

Sep 26, 2022 by Ankit Salecha

UNHYGIENIC TOILETS AND EXTORTIONATE PRICES WITH POOR QUALITY PRICES (Sweet magic Canal Road) ^Open

unhygienic bathrooms. horrible food. asked for chicken biryani but got mostly bones rather than actually meat. The bathrooms are extremely dangerous enough to cause health hazard to people Can't believe such atrocity in holy temple area...

Sep 25, 2022 by Chandan Chitimalla

Refund not credited (Dominos India) ^Open

i ordered pizza on */*/**.order no *** dominos civil lines gorakhpur. order delivery time * hour ...

Aug 13, 2022 by Ameya Shukla

Unhygienic food preparation (Dominos India) ^Open

Kindly refer to attached video, Domino’s Pizza is making false claims by printing “safest pizza” “* contact” “untouched by hands” on their boxes whereas the attached video taken by us while dining at Dominos Pizza Uran Navi Mumbai...

Jul 08, 2022 by Ahmed N

Cockroach parts cound in biscuits (Britania Industrieds ltd) ^Open

I found Cockroach parts in Digestive Biscuits of Britania Industris Ltd. It was shocking for me and I left eating Britania biscuits of any kind. it is really a hazards and dangerous to the health of public those who have a blind trust on he qua...

Jul 01, 2022 by Ajay Kumar

Discount increased on outlet without agreement (Zomato) ^Open

* We are an outlet listed on Zomato in Jamshedpur Jharkhand Res ID ********. Recently the POC of Zomato had approached us to increase our existing discount from **% to **% for existing customer and give **% discount to new customer. We said tha...

Apr 29, 2022 by Sudha Sinha

Order not delivered but charged saying it is delivered (Zomato) ^Open

I have placed an order in Zomato in the evening on **/**/**** and the order got canceled by the restaurent as they were facing some issues in the kitchen. They have messaged me also When I tried to get in contact with zomato for a refund they h...

Apr 04, 2022 by Malluri raviteja

Paid Amount not being refunded by the Swiggy Team (Swiggy) ^Open

I had placed an order with Swiggy dated **-Mar-**** and payment worth Rs *** was made via Paytm (transaction reference no ************ ) . Later the Restaurant had called me as the Delivery boy did not turn to pick the food from the restaur...

Mar 13, 2022 by Rohit PRakash

Broken eggs delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

eggs were ordered on swiggy instamart, broken eggs were delivered. post complaint raised with swiggy, swiggy responded to please use them...

Mar 12, 2022 by prashant nayar

Nonveg food delivered instead of veg food (Swiggy) ^Open

Non veg pizza delivered by swiggy instead of veg paneer pizza , which I ate unsuspectingly. being vegetarian by birth and hindu brahmin its against my religion and beliefs . now swiggy is denying the refund saying they will take ** hours mor...

Feb 25, 2022 by akash pandey

Order changed without my permission on zomato (Zomato) ^Open

I ordered *. Manchurian with paneer and *. Sevpuri from Jay bhavani Nadiad, on zomato Without contacting me, the bhel was delivered instead of sevpuri. On contacting zomato support team, I felt like sheer waste of time. This zomato cant even...

Feb 18, 2022 by PARTH PARIKH

I have not received my order (Zomato) ^Open

Hi, on *st Jan i have ordered from zomato Order I'd: ********** But delevery boy kept his phone switched off, Delivery boy mobile number +************. I have tried * * hours to contact him but no answer some times his phone ringing but he w...

Jan 03, 2022 by sravan kumar

Stale food was supplied resulting into health issue for my children (KFC) ^Closed

Stale food was supplied resulting into health issue for my children zinger burger/buddy meal was ordered yesterday night on **/*/****...

Feb 16, 2023 by AJIT DESAI

Not giving complete refund in package spillage issue (Swiggy) ^Closed

I had ordered a pepsi drink and McD burger from swiggy, and when I received my order my whole drink was spilled in the package and my burger also got soggy with it, the drink pack was empty because of the whole spillage. My whole order got wast...

Feb 09, 2023 by Vinayak Nagar

Not delivering the order (Swiggy) ^Closed

Today on **.**.****,I have ordered a mutton biriyani from Aafiyatos ,Srinagar,kashmir on swiggy for my son A. S. Athish who is studying at Nit srinagar & staying in hostel for his lunch. But the food is not delivered to my son. Kindly make arr...

Dec 18, 2022 by Selvakumar S

Refund not credited (KFC - GURUGRAM DLF CYBER PARK) ^Closed

On December * / **** at *.** pm (time) i ordered food from kfc- gurugram dlf cyber park. And i did my payment but it showing processing. i wait for ** - ** minutes but it showing processing. And i re order my food and i make a new payment it go...

Dec 10, 2022 by AKHIL XAVIER.P

Swiggy app didn t gave offer as promised (Swiggy) ^Closed

The Swiggy app mentioned buy * get * pizza for the Over story restaurant in Baner Pune. In reality the app was not giving offer even after adding * pizzhas in the cart so I added only * thinking the restaurant will provide one more for free. No...

Jun 17, 2022 by Rahul khade

Payed for food but didnt recieved (Zomato) ^Closed

Order id ********** Paid for food and still didn't recieved the items I paid for. Nor they are giving refund. ...

Feb 23, 2022 by Tanish Jamwal

Hair in Zomato Food (Zomato) ^Closed

I ordered fruit salad & sandwich,but in salad i saw a big (maybe girls hair). This is the second time i observe the thing & when discussed with zomato care they refused to give me refund. Now the food is in dustbin & i paid for it....

Dec 19, 2021 by Kunjal pandya

Charged more than MRP (Swiggy) ^Closed

I booked an order in INSTAMART (SWIGGY) on */**/****. It has been charged *** rupees, though the MRP is *** rupees only....

Dec 04, 2021 by MURALI KRISHNA

Order not placed but amount paid for (Swiggy) ^Closed

I paid though my Gpay and it shows I paid to swiggy on my Gpay but the swiggy application hasn't placed my order. I have been trying to figure this out from half an hour ...

Oct 26, 2021 by Nalini ispahani

Payment processed but swiggy not ready to provide a refund (Swiggy) ^Closed

I have * orders with swiggy in a span of ** days wherein the payment was processed at the google pay end but on the swiggy app it says transaction failed. I have contacted swiggy thrice about this, the first * reps promised me that i would get ...

Aug 29, 2021 by Avishek Majumdar

Swiggy not giving Invoice (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy does not give a legal invoice for items ordered. They claim to send an invoice when requested, but what they send is an order summary which has the specific disclaimer - "This is an acknowledgement of Delivery of the Order and not an act...

Aug 19, 2021 by Chandramouli M S

Order not delivered but showing delivered (Swiggy) ^Closed

I placed my order yesterday on swiggy from sansmaran hotel for my family , i got a notification from swiggy after a hour showing the order is delivered but the delivery guy never came . I approached the customer service but they wasted my hours...

Aug 16, 2021 by Sandeep Singh

Late Food Delivery and Bad Customer Care (Swiggy) ^Closed

Ordered ** Kulfi Icecreams Through Swiggy. They Delivered Melted Icecreams After One Hour. Delivery Guy Said He Had Multiple Orders. Customer Care Says No One Responsible. Can Refund Only Rs **.** While I Paid Rs ***.** for the Order Which Was ...

Aug 15, 2021 by Sachin Puri

Payment made order not placed (Swiggy) ^Closed

I paid via amazon pay and order was not placed..Money was deducted from my account....

Aug 10, 2021 by Hisham Mohammed

Food delivered spoiled stale melted without packing multiple times (Swiggy) ^Closed

I have raised multiple complaints against swiggy many times because of their food delivered stale, spoiled, unpacked and melted spilled etc, but they never gave any compensation or took any action I've lost more than **** rupees approximately ...

Jul 04, 2021 by Monish Kumar G

Swiggy s lying and useless customer care service (Swiggy) ^Closed

I had placed an order #************ which was supposed to be delivered in some ** minutes. Order was confirmed from restaurant side. I was tracking the status in between and saw one delivery guy got changed just after reaching restaurant. After...

Jun 26, 2021 by Vikas Samal

Different food items sent (Swiggy) ^Closed

I have ordered * Chocolate Mousse Bomb Pastries from Karachi Bakery Costing Rs. ***.**/- But received * other DIfferent pastries. I have contacted swiggy customer support immediately for replacement of the product but no response. Immedia...

May 04, 2021 by Lavanya

Swiggy Incomplete Order received and subscription not worked (Swiggy) ^Closed

I have placed Swiggy order today (P**-*******-*******) from Cream stone. in the offer, they said on the subscription you will have Buy one get one offer for this restaurant so immediately subscribed with *** Rs. But tried to apply the buy one g...

Apr 25, 2021 by Lavanya

Package not delivered (Swiggy) ^Closed

I have ordered my food from swiggy but after *.* hours my food is not delivered and delivery person has eaten my food abused me on phone ...

Apr 24, 2021 by Abhinav Anand

Recieved nonveg pieces in veg panner biryani (Zomato The good bowl restaurant ) ^Closed

Received incorrect order. I.e received pieces of nonveg in veg (panner biryani).Twice I received non-veg pieces in veg food , where I lost my amount and food which I can't have it . I contacted Zomato in all possible ways , I didn't get proper...

Mar 23, 2021 by Madhu