Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

I payed zomato 1600 fees for joing and it didnt payed me refund and mine account is blocked as well (Zomato India) ^Open

I joined zomato and they charged me **** fees for registration bag and uniform they didn't send me uniform and also blocked mine account I want mine refund of **** rupees that i payed I also have reciept...

Sep 10, 2023 by Tirath Mani Sharma

Food not delivered and not refunding the amount of food (Zomato) ^Open

i have order a cake from my office to surprise my cousin's birthday by entering my cousin's home address manually so its zomato duty to deliver the cake to my cousin's address but zomato guys cancelled my order and ruin his birthday and not rea...

Aug 25, 2023 by Arzaan Khan

Repeated Errors and Inadequate Responses Regarding Orders and (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I write concerning two recent orders placed on *th and **th August ****, respectively. In both instances, despite selecting different Maggi dishes, I consistently received Vegetable Maggi. The restaurant has acknowledged their mistake for the f...

Aug 21, 2023 by Ayush Somani

Harrassment by a courier (Swiggy) ^Open

Swiggy courier Om Prakash from Ghata disobeyed the traffic light, hit my car, broke my number plate, repeatedly hit my window with his helmet, spewed abuses in hatred, and broke my rear view mirror and physically harassed me. I've already fi...

Aug 03, 2023 by Karan Sethi

Refund not credited (Swiggy) ^Open

I booked pizza cost ...

Aug 02, 2023 by Siddhartha Kumar

Login OTP's from Dominos are not being sent/delivered to BSNL numbers. Many persons have complained this to Dominos on twitter which anybody can check. I have informed them through email and fone regarding this but dominos just does not care at...

Jul 29, 2023 by Nishant Kumar

Showed an egg based item as veg (Swiggy) ^Open

The page shows the cake as veg but it tasted like egg. I called restaurant and they said it's egg based ...

Jul 23, 2023 by Selva Ranjani

Received wrong food items but Swiggy won t replace it (Swiggy) ^Open

I ordered * mutton dishes but receiceved chicken instead.On complaining their automated chat system asked me to upload photos of food items which i did.On this the system asked me to mail the issue and then their executive will solve problem in...

Jul 12, 2023 by Aatish Kale

Fraudulently charged delivery charges (La Pinos Pizza) ^Open

La Pino's, Gaurakshini Sasaram. I ordered a paneer butter masala personal gaint slice pizza (**.* cm) online from la Pino's website in which it was shown that I won't be charged any delivery charges. But when the delivery guy approached me wi...

Jul 01, 2023 by Ankit

Different food item delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Hi Team, I placed an order with Ten ** restaurant on May **rd, **** at *:** pm with order number #************ from my account registered with mobile number +**-********** and email address borah.kumar.anil@gmail.com. The amount spent was Rs *...

May 30, 2023 by Anil Kumar Borah

Plastic in chicken (Kfc india) ^Open

I have ordered chicken popcorn online through zomato from KFC Preet Vihar Store. While eating we found a large amount of plastic in popcorn....

May 14, 2023 by Poonam Chauhan

Wrong items got delivered and no resolution for the issue (Zomato) ^Open

I got wrong items as whole from the zomato order, though I tried to contact the support soon, I couldnt reach them due to poor customer support from zomato. I have even sent mail to the order@zomato.com as they requested with both video and ima...

May 09, 2023 by Rohit

Package spoiled and spilled (Swiggy) ^Open

The order was picked up before time and delivered within ** mins. Which is why I fail to understand why the pizza got so soggy that it practically was sticking to the base of the pizza box as evident from the video. The pizza was cold, seem...

Apr 15, 2023 by Vinita Gaharwar

Cancel order with fake reason (Zomato) ^Open

I have order some sweets to my friend and mr. Farahan is assigned to deliver the food . He called her but due to some circumstances she missed the call after that she and me tried alot to call him even i tried to contact him by chat but he didn...

Apr 09, 2023 by Ankur Som

Negligence (Wow momos) ^Open

I have ordered veg momos and got non veg momos. Only after taking few bites of it, I was able to uderstand that it was not veg. I called up the restaurant to complain the same, but they are not responding properly. I was said * times that a man...

Apr 06, 2023 by Sindhuja

Food quality issue (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Had health issues after consuming * undercooked pizzas from Pizzahut, when I approach swiggy, they are asking me to contact pizzahut but Pizzahut informed me that only swiggy has my money and they are not refunding. I need full refund of ***...

Mar 20, 2023 by Sheetal

Package Stolen By Swiggy Genie Valet (Swiggy Genie) ^Open

On **th March **** I ordered food from Cafe Porkotini, Kalikapur, Kolkata and then ordered Swiggy Genie to pickup my order since Porkotini didn't have their own delivery partner. Swiggy delivery partner went to the restaurant, picked up my orde...

Mar 20, 2023 by Sinjini Das

Spoiled cadbury crispello (Cadbury Crispello) ^Open

I bought * Cadbury crispello on *th Jan **, my five year old consumed */* of one and shared the rest with me . When I tasted - it has bad taste and smelled like spirit. On closely checking I could see some fungus like white stuff in the crispy...

Jan 05, 2023 by Simran Seherawat Gupta

Receipt not issued (KFC restaurant) ^Open

I have observed multiple times that the staff don't give us receipts after making the payment. Is this to evade taxes and dupe the government? I have been to this KFC outlet at Hill road, bandra West, Mumbai, Maharashtra, India least * times in...

Jan 05, 2023 by Pratik Jaydeokar

Food not delivered (Swiggy) ^Open

Yesterday i have placed my order they made me wait * hour and asked to cancel my order today same thing there repeating yesterday i thought let's understand them and left the issue but same thing there are doing and giveing bribe for next order...

Dec 22, 2022 by Muhib ur rahman

Damaged item received as well as rice packet full of worms (Swiggy instamart) ^Closed

I ordered about ** items altogether and everything was packed except ice cream. Delivery agent handed me fully damaged ice cream, upon asking he said "compliant kardo kuch nahi hoga" I find it funny as even they know that swiggy never does anyt...

Aug 12, 2023 by Simran Jaiswal

Package not delivered and did not given refund (Swiggy instamart) ^Closed

I have ordered paneer and some groceries from swiggy instamart, they did not delivered my order and not ready to refund my money Trying to contact them but they have cancelled my order without my permission and did not given any refund money ...

Jul 04, 2023 by Samiksha Pandey

Refund Swiggy one and Initiate disciplinary action against delivery guy (Swiggy) ^Closed

I was abused verbally by a swiggy delivery guy when I was receiving my order. I want the delivery person reprimanded and my swiggy one subscription money refunded along with an apology letter from the company. The Delivery guy name is Rames...

May 06, 2023 by Govindarajan P

Stale food was supplied resulting into health issue for my children (KFC) ^Closed

Stale food was supplied resulting into health issue for my children zinger burger/buddy meal was ordered yesterday night on **/*/****...

Feb 16, 2023 by AJIT DESAI

Not giving complete refund in package spillage issue (Swiggy) ^Closed

I had ordered a pepsi drink and McD burger from swiggy, and when I received my order my whole drink was spilled in the package and my burger also got soggy with it, the drink pack was empty because of the whole spillage. My whole order got wast...

Feb 09, 2023 by Vinayak Nagar

Not delivering the order (Swiggy) ^Closed

Today on **.**.****,I have ordered a mutton biriyani from Aafiyatos ,Srinagar,kashmir on swiggy for my son A. S. Athish who is studying at Nit srinagar & staying in hostel for his lunch. But the food is not delivered to my son. Kindly make arr...

Dec 18, 2022 by Selvakumar S

Refund not credited (KFC - GURUGRAM DLF CYBER PARK) ^Closed

On December * / **** at *.** pm (time) i ordered food from kfc- gurugram dlf cyber park. And i did my payment but it showing processing. i wait for ** - ** minutes but it showing processing. And i re order my food and i make a new payment it go...

Dec 10, 2022 by AKHIL XAVIER.P

Swiggy app didn t gave offer as promised (Swiggy) ^Closed

The Swiggy app mentioned buy * get * pizza for the Over story restaurant in Baner Pune. In reality the app was not giving offer even after adding * pizzhas in the cart so I added only * thinking the restaurant will provide one more for free. No...

Jun 17, 2022 by Rahul khade

Payed for food but didnt recieved (Zomato) ^Closed

Order id ********** Paid for food and still didn't recieved the items I paid for. Nor they are giving refund. ...

Feb 23, 2022 by Tanish Jamwal

Hair in Zomato Food (Zomato) ^Closed

I ordered fruit salad & sandwich,but in salad i saw a big (maybe girls hair). This is the second time i observe the thing & when discussed with zomato care they refused to give me refund. Now the food is in dustbin & i paid for it....

Dec 19, 2021 by Kunjal pandya

Charged more than MRP (Swiggy) ^Closed

I booked an order in INSTAMART (SWIGGY) on */**/****. It has been charged *** rupees, though the MRP is *** rupees only....

Dec 04, 2021 by MURALI KRISHNA

Order not placed but amount paid for (Swiggy) ^Closed

I paid though my Gpay and it shows I paid to swiggy on my Gpay but the swiggy application hasn't placed my order. I have been trying to figure this out from half an hour ...

Oct 26, 2021 by Nalini ispahani

Payment processed but swiggy not ready to provide a refund (Swiggy) ^Closed

I have * orders with swiggy in a span of ** days wherein the payment was processed at the google pay end but on the swiggy app it says transaction failed. I have contacted swiggy thrice about this, the first * reps promised me that i would get ...

Aug 29, 2021 by Avishek Majumdar

Swiggy not giving Invoice (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy does not give a legal invoice for items ordered. They claim to send an invoice when requested, but what they send is an order summary which has the specific disclaimer - "This is an acknowledgement of Delivery of the Order and not an act...

Aug 19, 2021 by Chandramouli M S

Order not delivered but showing delivered (Swiggy) ^Closed

I placed my order yesterday on swiggy from sansmaran hotel for my family , i got a notification from swiggy after a hour showing the order is delivered but the delivery guy never came . I approached the customer service but they wasted my hours...

Aug 16, 2021 by Sandeep Singh

Late Food Delivery and Bad Customer Care (Swiggy) ^Closed

Ordered ** Kulfi Icecreams Through Swiggy. They Delivered Melted Icecreams After One Hour. Delivery Guy Said He Had Multiple Orders. Customer Care Says No One Responsible. Can Refund Only Rs **.** While I Paid Rs ***.** for the Order Which Was ...

Aug 15, 2021 by Sachin Puri

Payment made order not placed (Swiggy) ^Closed

I paid via amazon pay and order was not placed..Money was deducted from my account....

Aug 10, 2021 by Hisham Mohammed

Food delivered spoiled stale melted without packing multiple times (Swiggy) ^Closed

I have raised multiple complaints against swiggy many times because of their food delivered stale, spoiled, unpacked and melted spilled etc, but they never gave any compensation or took any action I've lost more than **** rupees approximately ...

Jul 04, 2021 by Monish Kumar G

Swiggy s lying and useless customer care service (Swiggy) ^Closed

I had placed an order #************ which was supposed to be delivered in some ** minutes. Order was confirmed from restaurant side. I was tracking the status in between and saw one delivery guy got changed just after reaching restaurant. After...

Jun 26, 2021 by Vikas Samal

Different food items sent (Swiggy) ^Closed

I have ordered * Chocolate Mousse Bomb Pastries from Karachi Bakery Costing Rs. ***.**/- But received * other DIfferent pastries. I have contacted swiggy customer support immediately for replacement of the product but no response. Immedia...

May 04, 2021 by Lavanya