Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

I ordered from food from swiggy but I didn t recieve it but it marked delivered in the app Inspite o (Swiggy) ^Open

I ordered from food from swiggy, but I didn't recieve it but it marked delivered in the app. Inspite of not getting the order the swiggy is not responding neither in email nor on call...

Oct 01, 2024 by SARTHAK SETHI

Substandard Food Quality (Swiggy) ^Open

I had ordered food Chicken Manchurian Dry on **.**.****. When the food was delivered and on opening the package we food that the chicken was under cooked. The chicken was not edible at all. When the matter was taken up with Swiggy they refuse...

Sep 21, 2024 by Santhosh Sivaraman Nair

Unsatisfactory Customer response (Swiggy) ^Open

I have placed a order and not received PDF invoice copy, when I ask for it the customer service asking me to wait for **-** hours. The product had spillage issues and when I raised a issue through chat system the response was not satisfactory. ...

Sep 17, 2024 by Puneeth Kumar R

Distress with Swiggy Life Threatening service (Swiggy) ^Open

Dear Team, I hope this email finds you well. I am reaching out to seek your legal advice regarding a distressing incident that occurred with a Swiggy delivery boy during a recent order I placed. The situation has left me feeling threa...

Sep 02, 2024 by Shlok

Refund Issue for the order never delivered (Ola) ^Open

Hi I have made an order via ola foods on **st august and the order is still not delivered and refund is also not given i have tried multiple times but the response is standard chat bot answers...

Aug 30, 2024 by Mona Jain

Order Not Delivered Delivery Person Misconduct (Ola foods) ^Open

Order Number: ONDC_******PS*YAa Issue: My order from Burger King, placed through Ola Foods, was falsely marked as delivered, but I did not receive the order. The delivery person, Adarsh Pandey (Phone: **********, Email: adarsh********@gm...

Aug 25, 2024 by Utkarsh Tripathi

Order not delivered (Swiggy) ^Open

I did not receive my order on time because delivery partner sent me message without delivering the order. I talked with company representative (Sumit) and he said that you will get refund for that. For new order My family waited for next * hour...

Aug 07, 2024 by Deepak Singh

Received NonVegetarian food (Zomato) ^Open

I have ordered * Dal Fry and * Laccha Paratha and * Roti on ** June ****. I received Non-Veg instead of Dal Fry. Being a vegetarian I Dint feel good after touching the Non-Vegetarian with my hands. I immediately raised a complaint in Zomato App...

Aug 01, 2024 by Kommineni Vasudev Rao

Rotten food (Drools Chicken And Egg Adult Dog Food) ^Open

I bought the **kg drools chicken and egg adult dog food. Which I use to feed my two dogs and the street dogs. That’s why I require **kg bag in every **-**days. While I was checking something I saw insects in the fry food. When I opened ...

Jul 31, 2024 by Shabnam Vijaykumar

Complaint About Order Quality (Pizza Hut) ^Open

Subject: Complaint Against Swiggy and Pizza Hut for Unsatisfactory Order Experience and Request for Refund Respected Sir/Madam, I am writing to formally lodge a complaint against Swiggy and Pizza Hut regarding an order that I placed on Ju...

Jul 19, 2024 by Ravneet kaur

Fungus Found in AMUL Cheese Slices Before Expiry Date (Amul) ^Open

Recently, I purchased a pack of Amul Cheese Slices from a supermarket in Bangalore. Despite being well within the expiry date, I found fungus growing in the corners of several slices. This is completely unacceptable and poses a significant heal...

Jul 18, 2024 by Vaishnavi Gupta

Refund not received (Zomato) ^Open

*. I am filing a complaint against Zomato regarding the non-refund of my money for order ID ********** placed on **th May. They assured me that the refund would be processed by the **nd, but upon checking my account, I have not received it. *...

Jul 13, 2024 by seema gupta

Long thread found inside fried chicken (KFC Vasant Kunj ) ^Open

I ordered KFC from the KFC app on July *rd **** and while I was eating fried chicken I saw a long white thread fried together with chicken. I feel very disgusted not knowing how did thread get inside chicken, from where the thread came ?? I st...

Jul 12, 2024 by Anshi s

Delivery charges applied is wrong (Zomato) ^Open

Zomato has been charging wrong delivery charges , for an order of Rs ** from *.* km distance they charged Rs. *** . For an order worth *** they charged Rs ***. Today I suddenly noticed that this has been happening and Zomato has been earni...

Jul 07, 2024 by Shashank Sourabh

Health Risk and Inadequate Response from Swiggy Regarding Contaminated Food (Swiggy) ^Open

Order Number: #*************** Restaurant: Raj Cabin Incident Description: On **th June ****, I placed an order through Swiggy from the restaurant Raj Cabin. Upon receiving the food, we discovered it was contaminated, as it tasted bi...

Jun 28, 2024 by Druhin Tarafder

Zomato Delivery Partner Vimalraj C Misbehaviour (Zomato) ^Open

I am writing to formally lodge a complaint regarding the conduct of one of your delivery partner during the delivery on ** sep **** I have ordered food from kasthuri bhavan order id ********** , the delivery partner is very rude and drunk his n...

Jun 18, 2024 by Manjula sudhakar

Worse Food Quality (Swiggy) ^Open

Recently I have ordered an burger using Swiggy. Unfortunately When the burger arrived it was in very bad condition. Even it was not same as like was shown in photo. I have sent an email to swiggy with the complaint regarding bad food and they j...

Jun 16, 2024 by Hiren Sojitra

Fraud Madhusmita Catering (Madhusmita Catering ) ^Open

They are providing monthly food subscription service we have ordered * meal and * dinner each cost ** for *st triel during the delivery they told to pay for the dinner to receive the order later we found the quality of food is very poor and we ...

Jun 11, 2024 by Sai Bhaskar patra

Order confirm But Not delivered amount debited from my account (Sapphire foods India limited ) ^Open

Respected sir.. I was booked KFC chicken online order through KFC AAP Date was **-**-**** Order confirm but not received and amount debited from my account Total amount is ***.** Rs Stil no refund my amount Customer care no respo...

Jun 06, 2024 by VASANTHAUPENDAR

Assassination of religious sentiments (Zomato) ^Open

On * June midnight, I ordered veg biryani from one of the outlets through Zomato. But they delivered Chicken biryani. Instead of understanding my sentiments and giving solution, they have not only ignored my complaint but have assassinated my r...

Jun 02, 2024 by Meghna Bindra

Refund not credited (irctc ecatering) ^Closed

Ordered food via ecatering on **th September but the food was not delivered Order id#********** Refund amount ***/- Ordered by Lijo Johnson...

Sep 21, 2024 by Dency j

Refund money (Biryani zest ) ^Closed

I placed an order last night but I cancelled it because it was booked at the wrong address.I did not want to trouble the delivery man so I cancelled it. I did not get my money refunded. If I do not get my money refunded then at least deliver ...

Sep 04, 2024 by Swati Sharma

Complaint Against KFC VR Punjab Mall for Incorrect Billing and Refund Delay (KFC) ^Closed

I am writing to formally lodge a complaint against KFC VR Punjab Mall regarding an issue with my order and subsequent refund delay. On August **, ****, I placed an order that included a couple of KFC stuffs and * piece of smokey grilled chic...

Sep 02, 2024 by Kimi Shrivastava

Product delivered had already expired 4 months back (Starquik) ^Closed

The product SFP tandoori sheekh kabab was ordered online thru starquik app and the product was already expired * months back when it was delivered to me on order no ****-**-** order no #**********. The manufacturing date is **-**-**** and the u...

Jul 03, 2024 by Yezad Dehnugara

Incomplete swiggy order order 176973161092185 missing item unresolved complaint (Swiggy) ^Closed

I placed a Swiggy order (Order #***************) for * full Malai Chaap and * Rumali Roti. However, I only received * Malai Chaap and * Rumali Roti, and the order arrived after * hours, which was cold. Here's a timeline of my attempts to resolv...

Jun 15, 2024 by Priyanshu Panwar

In adequate pirtion size (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

I ordered my food which had an order of * rotis and i was delivered * i refised to continue with the order they started negotiating with a refund of rs * which i refused....

Jun 11, 2024 by Suraiya ali khan

Zone edit problem (Swiggy) ^Closed

Hi I am a swiggy rider my zone is Ulhasnagar By mistake zone has been edited from company so please change my zone...

Jun 05, 2024 by Kunal rajodia

Spillage issue (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

I ordered a cake through swiggy for my parents’ anniversary and they delivered a completely messy cake in a box. I’ve attached images of the cake I received. I complaint to them but didn’t got any resolution. I paid ₹*** for this cake a...

May 01, 2024 by Gurjot Singh

Swiggy Gift Card Fraud (Swiggy) ^Closed

I purchased a **** Rs Swiggy gift card for my freinds. But that shared like is not working for him and he is not able to add money. And there is no way to contact Swiggy contact care and no is responding. I lost of Rs **** after this fraud...

Apr 28, 2024 by Suman kumar

Package not delivered (Swiggy) ^Closed

I ordered a meal from swiggy and paid in prepaid but they never delivered which resulted in a loss of *** rupees. Swiggy order id- #*************** Ordered on April ** at **:** AM....

Apr 28, 2024 by Dhritiman Chirua

Refund of Zomato credits for undelivered order (Zomato) ^Closed

I had ordered from Zomato on **th April with order#********** where the order wasn't delivered by the delivery person to me and it was marked as delivered. After contacting the delivery guy, he mentioned it was his first day and he didn't kn...

Apr 25, 2024 by Darshan Thakkar

Delivered late and food was colddd (Eat Sure) ^Closed

I order *:** delivered at *:** And food was cold nd quality is worst ...I want my refund back ...

Apr 21, 2024 by Sneha

Order cancelled and refund denied (Biryani by kilo) ^Closed

Delivery partner was rude and misbehaved on call and refused the delivery. My hour has been wasted and no order has been delivered It's more than ** mins which was original promise delivery time but order is not delivered yet Very patheti...

Mar 25, 2024 by Suman kumar

Worst food experience (Zomato) ^Closed

Dear sir/madam I have ordered food in Zomato on **th,**th &**th but food was worst taste. I have sent mail also regarding this to help@zomato.com. but they are not responde properly. kindly take action against zomato...

Mar 17, 2024 by ANANDA SIVAKUMAR

Order Cancellation and refund (Tharavad Restaurant Kochi) ^Closed

Through Swiggy App, I Ordered for * biriyanies on *th January **** from Tharavadu Restuarant, Kochi .Rs.*** debited from my account.After * minutes I Cancelled the order due to Some personal issues. I didn't get the refund not yet. I tried to...

Jan 15, 2024 by Tresa Mathew

Charged GST and not provided GSTIN number by swiggy (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

I have ordered food from swiggy they charged me CGST and SGST and when i receive invoice i checked there was no GSTIN number mentioned i contacted they told me they cannot provide ...

Oct 07, 2023 by Swaroop Ghude

I payed zomato 1600 fees for joing and it didnt payed me refund and mine account is blocked as well (Zomato India) ^Closed

I joined zomato and they charged me **** fees for registration bag and uniform they didn't send me uniform and also blocked mine account I want mine refund of **** rupees that i payed I also have reciept...

Sep 10, 2023 by Tirath Mani Sharma

Damaged item received as well as rice packet full of worms (Swiggy instamart) ^Closed

I ordered about ** items altogether and everything was packed except ice cream. Delivery agent handed me fully damaged ice cream, upon asking he said "compliant kardo kuch nahi hoga" I find it funny as even they know that swiggy never does anyt...

Aug 12, 2023 by Simran Jaiswal

Login OTP's from Dominos are not being sent/delivered to BSNL numbers. Many persons have complained this to Dominos on twitter which anybody can check. I have informed them through email and fone regarding this but dominos just does not care at...

Jul 29, 2023 by Nishant Kumar

Package not delivered and did not given refund (Swiggy instamart) ^Closed

I have ordered paneer and some groceries from swiggy instamart, they did not delivered my order and not ready to refund my money Trying to contact them but they have cancelled my order without my permission and did not given any refund money ...

Jul 04, 2023 by Samiksha Pandey