Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Discount increased on outlet without agreement (Zomato) ^Open

* We are an outlet listed on Zomato in Jamshedpur Jharkhand Res ID ********. Recently the POC of Zomato had approached us to increase our existing discount from **% to **% for existing customer and give **% discount to new customer. We said tha...

Apr 29, 2022 by Sudha Sinha

Order not delivered but charged saying it is delivered (Zomato) ^Open

I have placed an order in Zomato in the evening on **/**/**** and the order got canceled by the restaurent as they were facing some issues in the kitchen. They have messaged me also When I tried to get in contact with zomato for a refund they h...

Apr 04, 2022 by Malluri raviteja

Paid Amount not being refunded by the Swiggy Team (Swiggy) ^Open

I had placed an order with Swiggy dated **-Mar-**** and payment worth Rs *** was made via Paytm (transaction reference no ************ ) . Later the Restaurant had called me as the Delivery boy did not turn to pick the food from the restaur...

Mar 13, 2022 by Rohit PRakash

Broken eggs delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

eggs were ordered on swiggy instamart, broken eggs were delivered. post complaint raised with swiggy, swiggy responded to please use them...

Mar 12, 2022 by prashant nayar

Nonveg food delivered instead of veg food (Swiggy) ^Open

Non veg pizza delivered by swiggy instead of veg paneer pizza , which I ate unsuspectingly. being vegetarian by birth and hindu brahmin its against my religion and beliefs . now swiggy is denying the refund saying they will take ** hours mor...

Feb 25, 2022 by akash pandey

Order changed without my permission on zomato (Zomato) ^Open

I ordered *. Manchurian with paneer and *. Sevpuri from Jay bhavani Nadiad, on zomato Without contacting me, the bhel was delivered instead of sevpuri. On contacting zomato support team, I felt like sheer waste of time. This zomato cant even...

Feb 18, 2022 by PARTH PARIKH

I have not received my order (Zomato) ^Open

Hi, on *st Jan i have ordered from zomato Order I'd: ********** But delevery boy kept his phone switched off, Delivery boy mobile number +************. I have tried * * hours to contact him but no answer some times his phone ringing but he w...

Jan 03, 2022 by sravan kumar

Franchise Fee not refunded (Chatar Patar Foods Pvt Ltd) ^Open

I have paid ****** as a token advance to Chatar Patar as a franchise fee on **-Jun-**. During that time itself, It has been discussed and confirmed that, paid amount is totally refundable if I'm not interested to continue the service. Later, ...

Sep 06, 2021 by Ravisundaram

Served BEEF Instead of Chicken Dish Ordered ZOMATO (Zomato) ^Open

On *st August ****, i placed an order via Zomato for ''Chicken Curry'Dish ' which was supposed to be fulfilled by a restaurant in Velachery, Chennai area called ''THE KUMARAKOM'' located at *ST FLOOR, NO.***, Velachery Main Rd, Thanthai Periyar...

Aug 12, 2021 by Rajesh Gopalan

Swiggy delivery quality not good (Swiggy) ^Open

I have ordered Tea from chai point in Swiggy (#************), But the tea is not fresh and also it is cool. immediately raised complaint but they have given the reply " We will get back to you in *-* Hours).. also sent a mail to them they gave ...

Jul 01, 2021 by Lavanya

Food Poisoning due to bad food from Swiggy (Swiggy) ^Open

I have ordered Food from Swiggy on May **th, ****. There was dead insect in the food. I immediately inform Swiggy about that and they just refund the amount. Next day my sister was hit by severe food poisoning and is currently admitted in the h...

Jun 08, 2021 by Gautam Kumar

Spoiled and Burned food delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered grill chicken in swiggy and food delivered was Burned to black and spoiled food contacted swiggy and they offer coupon for this I refused for same and necessary legal action should be taken on restaurant and swiggy as swiggy is g...

May 25, 2021 by Harsha

Attempt to fraud and change religion Chicken curry delivered for Veg order (Zomato) ^Open

Hi I am pure Vegetarian. I had ordered veg parotha * plates from zomato but instead i received chicken curry with parotha. I came to know that its chicken piece inside when i finished **% of it...

Apr 26, 2021 by Saurabh Khetan

Item missing (Swiggy) ^Open

Dear sir/madam April **th I ordered food from swiggy,from mc Donald's restuarant in my order some items are missing regarding this immediatelyI contacted swiggy support through chat but bot automatically sent mail to swiggy customer support and...

Apr 21, 2021 by Suman v

Want my refund (Pizza Hut) ^Open

I had ordered two pizzas from pizza hut and paid the money through paytm upi . My money got deducted but the pizza hut app says sorry we could not place your order and i got this message in my ph no "Dear Customer, something went wrong & we are...

Apr 08, 2021 by Swetapadma Das

Food not delivered (Zomato) ^Open

I ordered a food using zomato delivery app on ** March **** around *.** and it should delivered by *.** pm but I didn't received any order and on app the are showing order is delivered and I call restaurant also but they are not picking my call...

Mar 29, 2021 by Sushil Gurjar

Received spoiled food (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered death by chocolate (dbc)from corner House ice cream in swiggy I have received the totally spoiled cake on ice cream with a bad smell when I tried to tell the same in chat support of swiggy they refund me only rs*** instead of ***...

Mar 27, 2021 by Suman v

Food is not covered and not tag of zamato (Zamato ) ^Open

My food came uncovered and no tag and no seal was there of zamato and When I told them I don’t want to eat this food take back the food and want my money back the told leave it’s a long story ...

Mar 24, 2021 by Pramod kandpal

Swiggy super benefits not available (Swiggy) ^Open

I had purchased swiggy super subscription on **st feb for * month of free delivery. I have had a couple of deliveries done since then & delivery fee was waived off. On **th March i try ordering food & see that the swiggy super benefit is no lon...

Mar 14, 2021 by Indranil Ray Chaudhuri

Negligence of service by swiggy food service (Swiggy) ^Open

On the *nd of Feb **** at **:**hrs I ordered food for ₹***.**/-only (Items Include a Fried rice and chicken Lollipop) from Sree Subbu Mess, Race course, Coimbatore, through the Swiggy food delivery service. The food was not delivered till **:...

Feb 05, 2021 by Ajai Prasannah.G.S

Payed for food but didnt recieved (Zomato) ^Closed

Order id ********** Paid for food and still didn't recieved the items I paid for. Nor they are giving refund. ...

Feb 23, 2022 by Tanish Jamwal

Hair in Zomato Food (Zomato) ^Closed

I ordered fruit salad & sandwich,but in salad i saw a big (maybe girls hair). This is the second time i observe the thing & when discussed with zomato care they refused to give me refund. Now the food is in dustbin & i paid for it....

Dec 19, 2021 by Kunjal pandya

Charged more than MRP (Swiggy) ^Closed

I booked an order in INSTAMART (SWIGGY) on */**/****. It has been charged *** rupees, though the MRP is *** rupees only....

Dec 04, 2021 by MURALI KRISHNA

Order not placed but amount paid for (Swiggy) ^Closed

I paid though my Gpay and it shows I paid to swiggy on my Gpay but the swiggy application hasn't placed my order. I have been trying to figure this out from half an hour ...

Oct 26, 2021 by Nalini ispahani

Payment processed but swiggy not ready to provide a refund (Swiggy) ^Closed

I have * orders with swiggy in a span of ** days wherein the payment was processed at the google pay end but on the swiggy app it says transaction failed. I have contacted swiggy thrice about this, the first * reps promised me that i would get ...

Aug 29, 2021 by Avishek Majumdar

Swiggy not giving Invoice (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy does not give a legal invoice for items ordered. They claim to send an invoice when requested, but what they send is an order summary which has the specific disclaimer - "This is an acknowledgement of Delivery of the Order and not an act...

Aug 19, 2021 by Chandramouli M S

Order not delivered but showing delivered (Swiggy) ^Closed

I placed my order yesterday on swiggy from sansmaran hotel for my family , i got a notification from swiggy after a hour showing the order is delivered but the delivery guy never came . I approached the customer service but they wasted my hours...

Aug 16, 2021 by Sandeep Singh

Late Food Delivery and Bad Customer Care (Swiggy) ^Closed

Ordered ** Kulfi Icecreams Through Swiggy. They Delivered Melted Icecreams After One Hour. Delivery Guy Said He Had Multiple Orders. Customer Care Says No One Responsible. Can Refund Only Rs **.** While I Paid Rs ***.** for the Order Which Was ...

Aug 15, 2021 by Sachin Puri

Payment made order not placed (Swiggy) ^Closed

I paid via amazon pay and order was not placed..Money was deducted from my account....

Aug 10, 2021 by Hisham Mohammed

Food delivered spoiled stale melted without packing multiple times (Swiggy) ^Closed

I have raised multiple complaints against swiggy many times because of their food delivered stale, spoiled, unpacked and melted spilled etc, but they never gave any compensation or took any action I've lost more than **** rupees approximately ...

Jul 04, 2021 by Monish Kumar G

Swiggy s lying and useless customer care service (Swiggy) ^Closed

I had placed an order #************ which was supposed to be delivered in some ** minutes. Order was confirmed from restaurant side. I was tracking the status in between and saw one delivery guy got changed just after reaching restaurant. After...

Jun 26, 2021 by Vikas Samal

Different food items sent (Swiggy) ^Closed

I have ordered * Chocolate Mousse Bomb Pastries from Karachi Bakery Costing Rs. ***.**/- But received * other DIfferent pastries. I have contacted swiggy customer support immediately for replacement of the product but no response. Immedia...

May 04, 2021 by Lavanya

Swiggy Incomplete Order received and subscription not worked (Swiggy) ^Closed

I have placed Swiggy order today (P**-*******-*******) from Cream stone. in the offer, they said on the subscription you will have Buy one get one offer for this restaurant so immediately subscribed with *** Rs. But tried to apply the buy one g...

Apr 25, 2021 by Lavanya

Package not delivered (Swiggy) ^Closed

I have ordered my food from swiggy but after *.* hours my food is not delivered and delivery person has eaten my food abused me on phone ...

Apr 24, 2021 by Abhinav Anand

Recieved nonveg pieces in veg panner biryani (Zomato The good bowl restaurant ) ^Closed

Received incorrect order. I.e received pieces of nonveg in veg (panner biryani).Twice I received non-veg pieces in veg food , where I lost my amount and food which I can't have it . I contacted Zomato in all possible ways , I didn't get proper...

Mar 23, 2021 by Madhu

Sent Incorrect stale item Zomato refused to replace or refund (Zomato) ^Closed

Wow momo, sent me stale, and half sized au gratin, zomato refused to either replace or refund me for that order. They wasted *.* hours of mine and did nothing....

Mar 19, 2021 by Kaushik Agarwal

Order not delivered (La Pino'z Pizza) ^Closed

I ordered two pizzas from La Pino'z Pizza with order ID *******. Even after waiting for * hours and calling outlet multiple times, I have not received my order. Outlet located in Karlardooma Delhi has stopped picking my phone as well. I dont kn...

Dec 31, 2020 by Abhilash Kaushik

Wrongfully charged for something I didn t even get (Swiggy) ^Closed

Ordered food (** samosa) online.Order id-#***********. Paid via Paytm. Received * pieces from the restaurant. Filed a complaint on swiggy. And the resolution they provide is "We would like to inform you that, after carefully reviewing your iss...

Nov 25, 2020 by Pankit Nandwani

Hospitalized due to food poisoning (Zomato) ^Closed

The food quality during this pandemic the price of trusting a restaurant or zomato for quality standards are being abused. The food gave me food poisoning and I'm admitted in a hospital since yesterday. I want a full fledged apology and po...

Oct 05, 2020 by Ananth Sai Reddy

Swiggy cancellation fee dispute (Swiggy) ^Closed

Placed a complaint for a missing food item with swiggy . They gave an option to refund or said they ll send the food item but it was too late and we had already eaten . Now , they are charging me a cancellation fee for a ‘ missing item’ whi...

Oct 02, 2020 by Anuradha turner