Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
Commonly Reported Food Safety Complaints in India
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
How to resolve Food Safety Complaints in India?
1. Contact Food Aggregator
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
2. Report to FSSAI
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
3. Send a Legal Notice
4. File a Consumer Forum Case
Most Common Issue Reported for Food Safety Complaints
Complaints
SHIVAM MANI TRIPATHI on Apr 4, 2025
Swiggy – Food not delivered order cancelled without consent with a cancellation charge Closed
Order Id: #*************** EVENT LOG: *. This order was placed by my sister who is a Medical Officer and resides inside the campus of the Community Health Centre. As usual she provided/updated her mobile number fo...
Rajhas Poonuru on Mar 24, 2025
Swiggy – Complaint Against Swiggy Inedible Food Unacceptable CompensationClosed
Order ID: *************** I ordered a Chicken Double Cheese Pizza from Swiggy, but upon delivery, I found it completely stuck to the box, with box particles contaminating the food, making it inedible. I immedi...
Rohith Reddy on Mar 5, 2025
Ola – Money got deducted but food not deliveredClosed
I have placed an order from a restaurant through the Ola app. It's been almost * hours, and there has not been a delivery. Customer care is also not responding
Ganesh Murali on Dec 11, 2024
Zomato Mumai – Refund not receivedClosed
I am a senior citizen, age ** from Chennai, TamilNadu. On *.**.**** I paid Rs.***.** for a sweet box from Krishna sweets, chembur for my grand daughter in Mulund east, Mumai. The delivery person refused to deliver ...
Bhavna on Nov 20, 2024
Swiggy – Bhavna singh Closed
I had ordered * meals + * mc puff of mc Donald's from swiggy..I received only one meal that was * burger,* coke,fries,*mc puff and I didn't get one meal which contains * burger,* coke,fries,mc flurry..I ordered for ...
Somya Agarwal on Nov 13, 2024
Swiggy – order not delivered Closed
I placed an order of cake for an event on *th November from Swiggy. The delivery partner didn't call me when he arrived and neither I was provided with any notification and my order was automatically cancelled witho...
Akshay Ravindran on Oct 28, 2024
Swiggy – Swiggy using my email id for someone else orderClosed
Hello, I've been receiving invoice emails multiple times from Swiggy for someone else's orders with my account. I had complained to customer service multiple times , still no actions are taken. Iam still not ...
Vikash A on Oct 27, 2024
Magicpin – Food DeliveryClosed
Order food on MagicPin, Order Id: *********. The order was delayed, on checking the app, noticed that the delivery person deviated from the actual path and was traveling away from my place- and in the app, it mentio...
Dency j on Sep 21, 2024
irctc ecatering – refund not credited Closed
Ordered food via ecatering on **th September but the food was not delivered Order id#********** Refund amount ***/- Ordered by Lijo Johnson
Swati Sharma on Sep 4, 2024
Biryani zest – Refund money Closed
I placed an order last night but I cancelled it because it was booked at the wrong address.I did not want to trouble the delivery man so I cancelled it. I did not get my money refunded. If I do not get my money re...
Kimi Shrivastava on Sep 2, 2024
KFC – Complaint Against KFC VR Punjab Mall for Incorrect Billing and Refund DelayClosed
I am writing to formally lodge a complaint against KFC VR Punjab Mall regarding an issue with my order and subsequent refund delay. On August **, ****, I placed an order that included a couple of KFC stuffs and *...
Yezad Dehnugara on Jul 3, 2024
Starquik – product delivered had already expired 4 months back Closed
The product SFP tandoori sheekh kabab was ordered online thru starquik app and the product was already expired * months back when it was delivered to me on order no ****-**-** order no #**********. The manufacturing...
Priyanshu Panwar on Jun 15, 2024
Swiggy – incomplete swiggy order order 176973161092185 missing item unresolved complaintClosed
I placed a Swiggy order (Order #***************) for * full Malai Chaap and * Rumali Roti. However, I only received * Malai Chaap and * Rumali Roti, and the order arrived after * hours, which was cold. Here's a time...
Suraiya ali khan on Jun 11, 2024
Swiggy Bundl Technologies Pvt Ltd – In adequate pirtion sizeClosed
I ordered my food which had an order of * rotis and i was delivered * i refised to continue with the order they started negotiating with a refund of rs * which i refused.
Kunal rajodia on Jun 5, 2024
Swiggy – Zone edit problemClosed
Hi I am a swiggy rider my zone is Ulhasnagar By mistake zone has been edited from company so please change my zone
Gurjot Singh on May 1, 2024
Swiggy Bundl Technologies Pvt Ltd – Spillage issueClosed
I ordered a cake through swiggy for my parents’ anniversary and they delivered a completely messy cake in a box. I’ve attached images of the cake I received. I complaint to them but didn’t got any resolution. I paid...
Suman kumar on Apr 28, 2024
Swiggy – Swiggy Gift Card FraudClosed
I purchased a **** Rs Swiggy gift card for my freinds. But that shared like is not working for him and he is not able to add money. And there is no way to contact Swiggy contact care and no is responding. I los...
Dhritiman Chirua on Apr 28, 2024
Swiggy – Package not delivered Closed
I ordered a meal from swiggy and paid in prepaid but they never delivered which resulted in a loss of *** rupees. Swiggy order id- #*************** Ordered on April ** at **:** AM.
Darshan Thakkar on Apr 25, 2024
Zomato – Refund of Zomato credits for undelivered order Closed
I had ordered from Zomato on **th April with order#********** where the order wasn't delivered by the delivery person to me and it was marked as delivered. After contacting the delivery guy, he mentioned it was h...
Sneha on Apr 21, 2024
Eat Sure – Delivered late and food was colddd Closed
I order *:** delivered at *:** And food was cold nd quality is worst ...I want my refund back
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
