Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Food Poisoning due to bad food from Swiggy (Swiggy) ^Open

I have ordered Food from Swiggy on May **th, ****. There was dead insect in the food. I immediately inform Swiggy about that and they just refund the amount. Next day my sister was hit by severe food poisoning and is currently admitted in the h...

Jun 08, 2021 by Gautam Kumar

Spoiled and Burned food delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered grill chicken in swiggy and food delivered was Burned to black and spoiled food contacted swiggy and they offer coupon for this I refused for same and necessary legal action should be taken on restaurant and swiggy as swiggy is g...

May 25, 2021 by Harsha

Different food items sent (Swiggy) ^Open

I have ordered * Chocolate Mousse Bomb Pastries from Karachi Bakery Costing Rs. ***.**/- But received * other DIfferent pastries. I have contacted swiggy customer support immediately for replacement of the product but no response. Immedia...

May 04, 2021 by lavanya

Attempt to fraud and change religion Chicken curry delivered for Veg order (Zomato) ^Open

Hi I am pure Vegetarian. I had ordered veg parotha * plates from zomato but instead i received chicken curry with parotha. I came to know that its chicken piece inside when i finished **% of it...

Apr 26, 2021 by Saurabh Khetan

Swiggy Incomplete Order received and subscription not worked (Swiggy) ^Open

I have placed Swiggy order today (P**-*******-*******) from Cream stone. in the offer, they said on the subscription you will have Buy one get one offer for this restaurant so immediately subscribed with *** Rs. But tried to apply the buy one g...

Apr 25, 2021 by lavanya

Item missing (Swiggy) ^Open

Dear sir/madam April **th I ordered food from swiggy,from mc Donald's restuarant in my order some items are missing regarding this immediatelyI contacted swiggy support through chat but bot automatically sent mail to swiggy customer support and...

Apr 21, 2021 by Suman v

Want my refund (Pizza Hut) ^Open

I had ordered two pizzas from pizza hut and paid the money through paytm upi . My money got deducted but the pizza hut app says sorry we could not place your order and i got this message in my ph no "Dear Customer, something went wrong & we are...

Apr 08, 2021 by Swetapadma Das

Food not delivered (Zomato) ^Open

I ordered a food using zomato delivery app on ** March **** around *.** and it should delivered by *.** pm but I didn't received any order and on app the are showing order is delivered and I call restaurant also but they are not picking my call...

Mar 29, 2021 by Sushil Gurjar

Received spoiled food (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered death by chocolate (dbc)from corner House ice cream in swiggy I have received the totally spoiled cake on ice cream with a bad smell when I tried to tell the same in chat support of swiggy they refund me only rs*** instead of ***...

Mar 27, 2021 by Suman v

Food is not covered and not tag of zamato (Zamato ) ^Open

My food came uncovered and no tag and no seal was there of zamato and When I told them I don’t want to eat this food take back the food and want my money back the told leave it’s a long story ...

Mar 24, 2021 by Pramod kandpal

Swiggy super benefits not available (Swiggy) ^Open

I had purchased swiggy super subscription on **st feb for * month of free delivery. I have had a couple of deliveries done since then & delivery fee was waived off. On **th March i try ordering food & see that the swiggy super benefit is no lon...

Mar 14, 2021 by Indranil Ray Chaudhuri

Negligence of service by swiggy food service (Swiggy) ^Open

On the *nd of Feb **** at **:**hrs I ordered food for ₹***.**/-only (Items Include a Fried rice and chicken Lollipop) from Sree Subbu Mess, Race course, Coimbatore, through the Swiggy food delivery service. The food was not delivered till **:...

Feb 05, 2021 by Ajai Prasannah.G.S

Selling liquor higher price with the maximum selling price (Patel Liquor Private Limited) ^Open

Selling liquor blenders pride at a price higher than price to all consumers and and regularly selling liquor higher price with the maximum retail price ,and regularly fraud transaction * to ** lacks and fraud to the customer ,and misbehaving ...

Jan 06, 2021 by Yogesh Tiwari

Poor quality of food rotting items delivered (zomato food app) ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Ordered items were pathetic, items were rotting. Dal makhni, paneer were served stale & spoiled. Rotting smell was c...

Dec 25, 2020 by Samrat Chakraborthy

NON VEG FOOD SENT INSTEAD OF VEG (Zomato) ^Open

WRONG ORDER WAS PLACED BY ZOMATO TO THE RESTAURANT.INSTEAD OF VEG DISH NON VEG WAS SENT TO US AND WAS UNKNOWINGLY CONSUMED BY US FOR WHICH MY RELIGION WAS COMPROMISED ...

Dec 19, 2020 by JAY TOLAT

Swiggy is not refunding my money to the source (Swiggy) ^Open

Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...

Dec 14, 2020 by Kumar M

Order placed No Food No money (Swiggy) ^Open

I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...

Nov 28, 2020 by Thiruveedula Prasanth

Received nonveg momos in place of veg momos which I ordered (Swiggy) ^Open

This loss cannot be recovered with money as my friend is a vegetarian and he ate these momos but they were non veg momos which we got to know later on. My friend is furious on me and swiggy support is not responding over chat. The food was or...

Nov 03, 2020 by Ashish Gangwar

Worms in food item (Dunzo) ^Open

Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...

Oct 23, 2020 by Akshay Rathnavas

Stale food delivered (Swiggy) ^Open

I had ordered from Swiggy on *th October ****. The order was delayed. They first said that the delivery executive was caught by the police and now they are assigning a new executive and that will cause some delay. I told them I understand and r...

Oct 05, 2020 by Mohit khanna

Package not delivered (Swiggy) ^Closed

I have ordered my food from swiggy but after *.* hours my food is not delivered and delivery person has eaten my food abused me on phone ...

Apr 24, 2021 by Abhinav Anand

Recieved nonveg pieces in veg panner biryani (Zomato The good bowl restaurant ) ^Closed

Received incorrect order. I.e received pieces of nonveg in veg (panner biryani).Twice I received non-veg pieces in veg food , where I lost my amount and food which I can't have it . I contacted Zomato in all possible ways , I didn't get proper...

Mar 23, 2021 by Madhu

Sent Incorrect stale item Zomato refused to replace or refund (Zomato) ^Closed

Wow momo, sent me stale, and half sized au gratin, zomato refused to either replace or refund me for that order. They wasted *.* hours of mine and did nothing....

Mar 19, 2021 by Kaushik Agarwal

Order not delivered (La Pino'z Pizza) ^Closed

I ordered two pizzas from La Pino'z Pizza with order ID *******. Even after waiting for * hours and calling outlet multiple times, I have not received my order. Outlet located in Karlardooma Delhi has stopped picking my phone as well. I dont kn...

Dec 31, 2020 by Abhilash Kaushik

Wrongfully charged for something I didn t even get (Swiggy) ^Closed

Ordered food (** samosa) online.Order id-#***********. Paid via Paytm. Received * pieces from the restaurant. Filed a complaint on swiggy. And the resolution they provide is "We would like to inform you that, after carefully reviewing your iss...

Nov 25, 2020 by Pankit Nandwani

Hospitalized due to food poisoning (Zomato) ^Closed

The food quality during this pandemic the price of trusting a restaurant or zomato for quality standards are being abused. The food gave me food poisoning and I'm admitted in a hospital since yesterday. I want a full fledged apology and po...

Oct 05, 2020 by Ananth Sai Reddy

Swiggy cancellation fee dispute (Swiggy) ^Closed

Placed a complaint for a missing food item with swiggy . They gave an option to refund or said they ll send the food item but it was too late and we had already eaten . Now , they are charging me a cancellation fee for a ‘ missing item’ whi...

Oct 02, 2020 by Anuradha turner

Items missing in my order (Zomato) ^Closed

Ordered from KFC banjara hills through zomato on **th september *.** pm Order no ********** * item, chicken hot wings were missing and zomato was not giving me a solution irrespective of the emails, and chats with zomato support staff . ...

Oct 01, 2020 by Rakesh Melam

Money deducted from my bank account but the order status its showing declined (Jiomart) ^Closed

Amount deducted from my account but its showing the order is declined on jiomart. I have order * packets of lays, * packets of maggi instant pizzta,A share pack of Cadbury perk chocolate and a bathroom freshener. I have paid to jiomart throug...

Aug 24, 2020 by Joga Ranjan Mohanty

I was promised a refund and didn t recieve it (zomato food app) ^Closed

I ordered food from a restaurant and after ** mins I received a call from the delivery guy saying his vehicle was punchered and he had to get that repaired so immediately msged the customer care saying I ordered a roll which when recieved late ...

Aug 23, 2020 by Neetha Raju

Red chilli dry sauce made us throw the pizza (Pizza Hut) ^Closed

We had ordered * medium pizzas one was class farm fresh pizza. In their base sauce they used so much red chilli that all you can see is chilli seeds and our throat and stomach started burning after * bites we had to throw the entire two pizzas....

Aug 20, 2020 by Tanaya Mohanty

Order not delivered only part refund provided (Swiggy) ^Closed

I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my ...

Aug 19, 2020 by Harish Chopra (Harry)

Order not received (Dominos Pizzza) ^Closed

I ordered pizza on ** Aug **** at **.** order no. *** but even after more than an hour pizza still not received. I received a call from Dominos pizza @**:** and they wanted to discount me Rs. ***/- but it should be free. They denied and misbeha...

Aug 19, 2020 by Ajay jha

Delivery canceled by Swiggy refund not processed (Swiggy) ^Closed

I had placed an order with swiggy which was canceled without giving me any prior intimation. To give you some background, I am currently at my in-laws place in an army cantt area with limited cell phone network. I had ordered a cake for my pare...

Aug 16, 2020 by Divya Menon

Package not delivered but charged (zomato food app orderid ) ^Closed

On * August I had placed an order for a biryani from Behrouz Biryani -through the Zomato app. There was some problem probably with the delivery van which led to delay .Finally after an hour an a half of waiting , I cancelled the order with beh...

Aug 14, 2020 by Jennifer Juneja

My refund for not delivering as promised (Swiggy) ^Closed

My order was supposed to be delivered in ** mins., However the order took nearly ** mins. I ordered the food on August *, **** at *:**pm and was hoping to be delivered by *:**. I had to start my shift by *:**. The food was delivered after *:** ...

Aug 11, 2020 by Tennyson s

Item missing refusing refund for missing item (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy order id #*********** I have ordered one plate roti curry for my mother and one masala dosa for my sister for me idly *pcs placed an order on swiggy restuarant name balaji veg but resturant missed item idly and sent other item regarding ...

Aug 10, 2020 by Suman v

Huge cancellation fee charged (Swiggy) ^Closed

Regarding order #***********, I placed an order for Rs. **** and after two hours of order, order was cancelled and Swiggy charged Rs **** as cancellation fee. They are giving excuse that they tried to call me * times but I did not get any call....

Aug 06, 2020 by Nikhil Raj

Refund not credited (Swiggy) ^Closed

I have ordered food via swiggy on **th and i paid online. Lateron i received a message that what i ordered is not available and i can either cancel.or opt substitute. I opted for free cancellation. On **th I received message that the refund has...

Aug 04, 2020 by Sanu Joseph

Refund not initiated for Order Number (Zomato) ^Closed

Hi, I am writing this email for Order number ********** which I have placed in the name of Sakshi Bajpai for half KG * pack of Kaju katli which was delivered as * pack of * KG kaju katli. After try to reach you order got canceled but no ref...

Aug 02, 2020 by Mayank Bajpai