- Swiggy is not refunding my money to the source Open
Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from my Bank account. I tried to chat with their support team but immediately I recieved a text saying if the payment is deducted I shall have a refund in * days. So I just locked my phone and went back to work whilst my item was showing still stuck in the cart.
After couple of hours when I checked my phone to my surprise I had several missed calls and a message from Swiggy saying the delivery agent was at my address and couldn't contact me, as a cancellation fee I'm charged ***/-.
Then I contacted their customer service to makr a complaint. They agreed it could be connectivity issue and they shall refund ***% amount to Swiggy wallet instead of my bank account.
My complaint is that Swiggy is forcing the customer to have the money in the wallet and not refunding to the source which is unethical and disrespecting the consumer rights.
My order number : ***********
Location : Bengaluru
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"Thank you so much Voxya I am fully satisfied with your quick service."
I have ordered my food from swiggy but after *.* hours my food is not delivered and delivery person has eaten my food abused me on phone ...
Apr 24, 2021 by Abhinav Anand
Paid online using gpay, amount deducted,but received msg from swiggy that payment didn't received,so paid cod and brought order ..I didn't receive the amount deducted.....
Apr 21, 2021 by Kiruba
I have ordered pizza from lean crust pizza via swiggy. I found glass piece in pizza and it has scratched /made cut in my tongue and mouth. I have raised complaint with swiggy. But even after more than ** hrs there is no response from swiggy. ...
Apr 15, 2021 by Kiaan Sureja
I ordered for panner biriyani from behrouz briyani from Pursaiwakam branch and they delivered me chicken briyani when I reported to swiggy they gave a replacement which is again a chicken briyani from another branch of same restaurant when I re...
Apr 06, 2021 by Rubini
i had ordered * items from swiggy..i.was charged for all * but only * items were delivered..i checked with restaurant..they confirmed that one packet was.not collected by swiggy.. i requested swiggy several times for refund but they refuse to ...
Mar 26, 2021 by Sakshi Sharda