Swiggy
- Swiggy is not refunding my money to the source Open
Kumar M filed this complaint against Swiggy on Dec 14, 2020
Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from my Bank account. I tried to chat with their support team but immediately I recieved a text saying if the payment is deducted I shall have a refund in * days. So I just locked my phone and went back to work whilst my item was showing still stuck in the cart.
After couple of hours when I checked my phone to my surprise I had several missed calls and a message from Swiggy saying the delivery agent was at my address and couldn't contact me, as a cancellation fee I'm charged ***/-.
Then I contacted their customer service to makr a complaint. They agreed it could be connectivity issue and they shall refund ***% amount to Swiggy wallet instead of my bank account.
My complaint is that Swiggy is forcing the customer to have the money in the wallet and not refunding to the source which is unethical and disrespecting the consumer rights.
My order number : ***********
Location : Bengaluru
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
Swiggy
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Related Complaints
Swiggy - Money got deducted Closed
my complaint is on swiggy on **th jauary **** i placed an order I thought of paying it through google pay later when my money got deducted order was cancelled and it has been more than *-* business days I didn't receive my money back they say i...
Feb 04, 2021 by Adapala Gnaneshwar Sai Sindhuja
Swiggy - Item was missing from order Closed
This is regarding my recent order where an item milkshake was missing from the order list. On enquiring the restaurant i was told that the person forgot to pack the order, which clearly isn’t my fault. Further mentioning this issue to custome...
Jan 31, 2021 by Athira
Delivery guy made me come * km from destined place and swiggy is not refunding delivery fees and this happened at night time...
Jan 23, 2021 by Shakti
Swiggy - Delivery boy cancelled my order and they charged full cancellation fees Closed
I ordered from kfc today at around *.** order no. #*********** But the delivery boy cancelled my order and refused to deliver at the given address mentioned in the bill . The bill is attached to this email clearly mentioning the address as...
Jan 23, 2021 by Neha
Swiggy - 5000 rupees disappeared from swiggy wallet Closed
Hi , I added **** rupees to swiggy wallet and later modified my contact details . Ever since then the funds disappeared from my account . I contacted everydays swiggy on chat , phone and email but till date they are not updating my funds into s...
Jan 16, 2021 by Jhansi
