File a Complaint against Zomato food delivery
Case Details
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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5. Prepare Consumer Forum Case
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato food delivery?
If you are not satisfied with Zomato food delivery, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato food delivery and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato food delivery
But before filing a complaint, you should
a. Contact the customer support of Zomato food delivery first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato food delivery - Refund from Zomato Closed
I ordered KFC from Zomato. hey delivered it * hour later and the food was cold and dry. They even missed an item. I raised a complain but it didnt show the missing item because it was add on. they onyl gave ** rs refund. I got very upset becaus...
Jan 20, 2024 by Hari
Zomato food delivery - Refund not credits Closed
Name: kavan patel Complan again :zomato Order :two veg puff Payment using UPI Order number :********** Zomato registered email: kavanpatidar**@gmail.com Total pay money : **.** rupees Zomato app using order from kutchi king Gujarat patan ...
Jul 20, 2022 by kavan
Zomato food delivery - Food not Delivered Refund not received Closed
I had ordered a belgian waffle , from the belgian waffle outlet in virar, Mumbai on **th june **** , The zomato delivery person cancelled the order after picking up the food from the restaurant . We Didn't recieve the food , nor did we got ...
Jun 25, 2022 by fatema
Zomato food delivery - Bad packing for liquid beverages Open
Worst experience ever, it was my first and will be last order from McD since I shifted to Navi Mumbai. These guys don’t know how to handover the liquid beverages.. and the big issue is with Zomato the way that guy kept this product and handed...
Feb 10, 2021 by Abhijeet Chourasiya
Zomato food delivery - Deficiency in the policy and services Open
I have ordered with zomato with the mentioned details. After placing an order I found that zomato is not trustworthy and not customer friendly They didnt deliver the food to me in time so that I called to the rider but didnt connect. After that...
Feb 13, 2020 by Samir toprani
Zomato food delivery - Twice payment for same order Closed
My wife ordered Id ********** half veg Manchurian and one single egg double chicken roll from junction through online sbi net banking payment option but i didn't know that she paid already and afterall the delivery boy ganesh sharma reached to...
Feb 12, 2020 by SUMIT KUMAR SHIT
Zomato food delivery - Order not diliverd Closed
@zomatocare you can take my case very lightly but that how you are looting customers even making hungry to customer in midnight ** am which I felt very pathetic service. I would request everyone who are using Zomato, kindly uninstall this appl...
Feb 04, 2020 by Rahul kumar
Zomato food delivery - Order Cancelled and amount not refunded Closed
The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it. This time it picked my old address and set it as the delivery address. I noticed it only after placing the order. I immediately used...
Jan 05, 2020 by Saifullah Dabir
Zomato food delivery - Refund not received Closed
They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on ...
Jan 02, 2020 by Sammu
Zomato food delivery - Order not received Closed
I am prashanth kumar. I have placed an order from zomato app to your one of your outlet on *st jan **:**am but i havent got my order, so i tried calling on *********** several times till *am till then all your executives have asked me to wait ...
Jan 01, 2020 by Prashanth kumar V
Zomato food delivery - Online food order app cheating Open
I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...
Dec 27, 2019 by Shivakrishna kadiyam
Zomato food delivery - Order not delivered Closed
I ordered food from Zomato in Nellore town.The delivery boy blocked my phone number .I am present at the location for about *hr and i did not receive my order.l called from another number and he told to complain to higher authorities but he wi...
Dec 06, 2019 by sreerama PAAVAN TRINATH
Zomato food delivery - Food Was not Delivered to mebut showing deliveredand refund was not given Closed
On November **,**** ,I was ordered mutton biryani from Mehfil Gachibowli..the food delivery boy was not weared Zomato t shirts hence my security was not allowed him..He said that another delivery boy will come and deliver at around *:**pm but n...
Nov 30, 2019 by Naveen Jeripothula
Zomato food delivery - No refund and food not delivered Open
I am order i chicken biriyani from Zomato app the order was not confirming by restaurant so i am for * minutes then i cancelled the order . That cancelling time they not showing the message of payed amount is not refundable at the cancellation ...
Nov 10, 2019 by White in black
Zomato food delivery - REFUND NOT RECEIVED Closed
I HAD ORDERED FOOD AT ZOMATO **.**.****. THE COMPLAINED THAT MY ORDER WAS NOT PLACED AND THE AMOUNT WAS DEBITED IN MY ACCOUNT. Refund is not receive till now, Still pending.. I HAVE TALK MANY TIME FROM CUSTOMER SERVICE OF ZOMATO, BUT REFUND ST...
Nov 06, 2019 by Sumit Srivastava
Zomato food delivery - Cancellation done without intimation and no refund done Open
I placed my order at about *:**pm on * August ****. But unfortunately, as soon as I placed it, I realized that I placed it in the wrong branch so tried cancelling it.This cancellation, I realised was gonna take a while so I took the initiative...
Oct 14, 2019 by Hajera Q
Hi Team, Please note that the order paid today for Meal Box to Granville Greeens in Ghatkopar via Zomato app was not fulfilled due to reason of wrong pin location whereas order was given for right address where I am currently residing in C-*...
Oct 10, 2019 by Hiren C Shah
Zomato food delivery - Order Packing not delivered Open
On ** th October I given order in Zamota evening time .I mention clear address for delivery items but they told we dnt delivery because address not proper . But the same address before *days back I ordered and I again the my order and also the...
Oct 06, 2019 by Shaik Saida
Zomato food delivery - Non delivery Open
महोदया मेरे द्वारा खाना ऑर्डर करने पर मेरे पेमेंट कट गया और आर्डर प्लेस हुआ उसके बाद बिना किस...
Oct 03, 2019 by NITIN SHARMA
Zomato food delivery - Package not delivered from Zomato Open
* hrs back I had ordered food through Zomato. Since I am not regular customer and this is my first time, I didn't installed their app. Completed the order through their website. Order has been successful and got the notification showing they wi...
Sep 29, 2019 by Sangeetha Sreeram
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