zomato food app - Poor quality of food rotting items delivered ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Ordered items were pathetic, items were rotting. Dal makhni, paneer were served stale & spoiled. Rotting smell was c...

Dec 25, 2020 by Samrat Chakraborthy

zomato food app - Pack was teardown ^Closed

I had ordered food from zomato and I received tear food package so due to Corona virus we can't eat a tear package food so I ask zomato support to replace it but they told me they can't replace it...

Dec 09, 2020 by Tausif shaikh

zomato food app - Money deducted twice ^Open

I am from Bangalore and ordered food from zomato app yesterday that is **th september.amount has been deducted twice.its not refunded back yet. ...

Sep 16, 2020 by Saiprasad G

zomato food app - Refund and food quality ^Open

i ordered in zomato *th sep .In that order quantity missing and bad smell. i caht with customer support ,they said, your money will refund in your account within * business days ,. ** is completed, i raise a mail also .but no use, i ate that f...

Sep 16, 2020 by pavankumar g

zomato food app - Online Payment Issue with Zomato ^Closed

Zomato Order number : **********. I am from India. I made an online order on **Sep****. Total amount:₹ ****.**. Amount got debited from my bank; but Zomato says payment failure. The order was neither fulfilled nor the payment refunded. I hav...

Sep 13, 2020 by Madhu K P

zomato food app - REFUND OF MONEY ^Closed

I ORDERED FROM HOTEL PRASAD THROUGH ZOMATO APP. MY AMOUNT IS DEDUCTED FROM MY ACCOUNT BUT ORDER IS NOT SUCCESSFULLY PLACED PLEASE REFUND IT AS SOON AS POSSIBLE AMOUNT OF **** RS IS DEDUCTED ON **/**/****...

Sep 07, 2020 by RUPALI SANTU GHANE

zomato food app - I was promised a refund and didn t recieve it ^Closed

I ordered food from a restaurant and after ** mins I received a call from the delivery guy saying his vehicle was punchered and he had to get that repaired so immediately msged the customer care saying I ordered a roll which when recieved late ...

Aug 23, 2020 by Neetha Raju

zomato food app - Zomato transaction incomplete but payment done ^Closed

Zomato — transaction incomplete but payment done Rohit yadav on **th aug, **** I had ordered at zomata on **.**.** for rs ***.**/- order no. -********** and done through debit card The amount was deducted from my bank ac but on zo...

Aug 17, 2020 by Rohit yadav

zomato food app - Food not delivered and no refund of amount paid ^Open

I placed an order (order number **********) on Zomato on **.**.****. The delivery person arrived at the location but refused to come to my place upstairs and spoke rudely, over the phone. saying "niche bhi nahi aa sakte tum log". When I confron...

Jun 08, 2020 by AJAY JAISWAL

zomato food app - Refund Zomato ^Closed

Nikhil,June *th I had placed an order through zomato on the **th of May.The order was for parathas and dal but instead I got delivered chicken curry,I immediately contacted the zomato customer support along with pics to prove it.They assured m...

Jun 06, 2020 by Nikhil Kommattu Thomas

zomato food app - Zomato refund does not include paid tax ^Closed

This is again same post on my old order and still i am not getting a proper response from Zomato either by their app chat nor FB messenger. On April *. I have ordered two vim gel liquids which costs ***₹ each. In which one of them is not d...

May 06, 2020 by Vigneshwaran

zomato food app - Regarding refund of money ^Closed

I ordered from Zomato order ID - ********** on **th april **** at *:** PM. Its a paid order, after * hour so I got to know that I my order got rejected due to my phone was not reachable. Even my phone was much reachable and On I asked Zomato ch...

Apr 10, 2020 by Mohammad tariq Khan

zomato food app - Payment denied by merchant ^Open

On **/**/****, I ordered some food through Zomato and done the payment via phonepe UPI, The transaction got successful, UTR generated but now zomato denied of receiving the payment, phonepe states that the amount successfully got transfered in ...

Mar 16, 2020 by Amit kumar

zomato food app - Food not delivered and no refund given ^Closed

My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...

Mar 03, 2020 by Nitin Sharma

zomato food app - Refund related ^Open

I had order food from Zomato, but delivery agent not provide me any food and unable to contact with delivery agent. And my food cancel by Zomato but they say your amount is not refundable due to wastage of food.here I was hungry waiting for my ...

Mar 02, 2020 by Aman Kumar Singh

zomato food app - Food Not Delivered but the status is Delivered ^Open

On **th Feb **** I have ordered Fried Rice worth Rs *** from Orange Wok restaurant using Zomata App. When I tracked the deliver it was shown as delivered but actually its was delivered to me. When I contacted Zomato they are simply saying I wil...

Feb 29, 2020 by Sankar

zomato food app - Refund for order cancellation ^Closed

I have ordered from zomato and paid first via credit card than I found location incorrectly picked so within seconds have canceled order. I was in hurry so my focus was on cancel and successfully cancelled withing *-* seconds. Now zomato peop...

Feb 22, 2020 by Sony kiran

zomato food app - Package not delivered ^Closed

Zomato had not delivered the package to me instead they delivered it some where else and on top of that customer care had not responded immeadiately....

Feb 12, 2020 by Yaswanth manepalli

zomato food app - Order cancelled without my knowledge ^Closed

I had placed order at **.** pm, order was accepted and food was being prepared. They cancelled my order for some technical issue without consulting me. I am doctor and I had a emergency surgery in *hour . I was depended n trusted on zomato for ...

Feb 09, 2020 by Abhilash

zomato food app - Zomato misleading ^Open

Zomato app said ur payment was canceled and asked to make the payment again.. i made the payment and after * minutes tey say u hav placed * orders. nw the support says we wont refund...

Feb 09, 2020 by Prakash singh

zomato food app - Scammed me into placing an order and then never delivering ^Closed

I placed an order for some food, and shared all my details on the app. Once I paid for it thru my credit card, they called and rejected the order. They said that they cannot refund the money because the address I entered is not a delivery addre...

Feb 02, 2020 by Tilden

zomato food app - Package not delivered and no refund provided ^Open

Zomato sucks royally. I recently faced an horrible experience while placing food order through Zomato at Fisherman’s Wharf. The delivery boy canceled my order after ** mins of wait time on grounds that the address provided was incorre...

Feb 02, 2020 by Kezia Pereira

zomato food app - Undelivered food amount not refunded ^Open

Dear Sir/Ma'am, I have ordered food from Zomato App and i entered my address in the column of address. and their rider was not delivered the food by saying this address is wrong. if they found my address not deliverable then why they initiat...

Jan 31, 2020 by Nancy Mittal

zomato food app - Abuse by restaurant ^Closed

I was in a very bad situation where in the restaurant was abusive to me... I was expecting help from Zomato for being a mediator but you failed miserably to help me... Zomato chat does not work efficiently as it use to work earlier..there are o...

Jan 22, 2020 by Anuja Soparkar

zomato food app - Order cancelled but they don t give refund ^Closed

I order a cake from * th heaven cake shop the order is bymistakely cancelled from me I ask them for my refund they guys give me reason that we cannot give you refund because of our new policy for food wastage. I order cake which is already pr...

Jan 11, 2020 by Vaibhav

zomato food app - Customer harrasment by ZOMATO ^Closed

I ordered in zomato after * hour I did not receive the food. In between I called the delivery person * times he did not answer the call. When I contacted the chat support they said order was delivered by guy name dilip. He asked me to check wit...

Dec 28, 2019 by Sathish

zomato food app - I RECEIVED NON VEG FOOD WHEN I ORDERED VEG FOOD ^Open

Yesterday i ordered * veg thali in zomato. But i received non veg food. inside it has meat and egg. i am pure vegetarian. but zomato tried making making me to eat nonveg. Immediately i reported this but they called me after **hours. now zomato...

Dec 13, 2019 by Anudeep M

zomato food app - Received a totally wrong items ^Closed

Order no. ********** I ordered a mutton liver and mutton keema from madeena hotel using Zomato But i received a totally different items chicken fry and chicken masala and then i raised a compliant against a this by means of mailing to given...

Nov 29, 2019 by Vijayaragupathy

zomato food app - Food Not Delivered and Refund nit given ^Open

Food was ordered on Saturday *th November,****. When I ordered it said like this restaurant doesnt deliver food at all, after payment. When I asked for refund, they said it will take * days, I think my money is gone. I need my money back, Pleas...

Nov 14, 2019 by Sidhra Jamal

zomato food app - Food not delivered and money not refunded ^Closed

I gave an order on **th October , and Zomato delivery boy didn't diliver the order , so I claim for refund and more than ** days gone , until this time I don't receive my refund , whenever I chat with Zomato they always told that wait fo...

Nov 14, 2019 by Ashish Solanki

zomato food app - Didn t get a refund ^Open

I ordered food from zomato and the restaurant didn't confirm the order and i wished to cancel the order and when i did so the zomato refund me * rupees. And its not *st time before also they did the same when i ordered food from zomato. Sham...

Nov 12, 2019 by Rufus Reji

zomato food app - PREPAID ordered food not delivered ^Closed

We had ordered prepaid food through zomato app from hasis kitchen palakkad.. Mutton biryani...chicken biryani...amt of rs *** prepaid..but they said after sometime that they tried but was not reachable.. Just because it was raining there was ...

Nov 10, 2019 by Kailas kumar

zomato food app - Food not delivered ^Open

I ordered a food through ZOMATO on **th of September **** at **.** PM. But after waitimg a lot I did not receive my food. they even did not refund my money for not delivering the food. On inquiring with the ZOMATO support team they simply said...

Oct 31, 2019 by FARZANA KHATOON

zomato food app - Delivery of stale items ^Open

Was given stale items, reached customer support, accidentally tapped refund via promo code for a lesser amount, then asked the support again to deactivate the code and refund the amount back. They refused....

Oct 31, 2019 by Angelin

zomato food app - Spoiled food delivered but no refund for the order ^Closed

I have ordered food from zomato app from a restaurant they have given us haired and spoiled food. When I complained to zomato customer care that restaurant owner scolded me in vulgar language and even I went with that spoiled and haired food t...

Oct 29, 2019 by shanthi

zomato food app - Received wrong quantity food Pea size potion not standardized lootingcustomerswithDiwalicoupons pro ^Open

I had ordered from this restuarant listed on Zomato and had a offer "Diwali" going today...Order no.- **********..Just because they had offer doesn't mean they will fool customer and serve anything up to there wish in any size and quality...I h...

Oct 22, 2019 by Prachi

zomato food app - Order cancelled ^Closed

I had to cancel a prepaid order due to some reasons and now the refund of my payment that had been done through my debit card has been denied because i cancelled the order but why should I pay for something i didn't even consume?...

Oct 20, 2019 by Ravinder Kaur

zomato food app - Package not deliver ^Open

I have mentioned the address and they said its a wrong address we cant deliver so they dont want to give me the invoice and not returning my money also...

Oct 18, 2019 by Aditya Jain

zomato food app - Cancelled order and no refund ^Closed

Hi I ordered veg Biryani from eatfit through Zomato app after * hour delivery boy called me and was asking for my current location I sent him the location her wasn't so confusing he contacted customer care executive and they called me to confir...

Oct 09, 2019 by Deborah

zomato food app - Ordered Sandwich delivered stale rice ^Open

I have ordered sandwich from a registered restaurant on Zomato. In return I have been delivered with a stale package of rice which indicates unprofessionalism. Waste of time and money. ...

Oct 04, 2019 by Himanshu Gera

zomato food app - Wrong GST Amount charged for my order ^Open

I had ordered food from rooh burger cafe through Zomato app on **th July. The order I'd is**********. The total cart value was ***. Discount amount ***. And order value after discount was *** plus ** RS delivery charge making order of ***. The...

Oct 01, 2019 by Renu Yadav

zomato food app - Food not delivered_ refund not received ^Closed

I have ordered a food on **/**/**** with order I'd:********** if Rs.***/- for which I did not receive the order and it is marked as delivered in app and I haven't received the refund yet.Always customer service representatives are asking me wai...

Sep 16, 2019 by Indurthi Ramya

zomato food app - Delivered the wrong foos ^Closed

I have made the payment of chicken roll... But I have received only veg roll... ...

Sep 15, 2019 by Jeenal

zomato food app - Unnecessary Amount deducted ^Open

At home delivery food, home address was right still food was not delivered and deducted amount rs. 168...

Sep 12, 2019 by Saurabh Dubey

zomato food app - Instead of veg nonveg food delivered ^Closed

This incident happened in half an hour *st order placed successfully *nd order payment failed but deducted frm my account *rd order placed received but its wrong order.. i m vegetarian and they send me non veg food nd customer people are not ...

Sep 08, 2019 by Sonali sharma

zomato food app - Zomato not delivered food and money not refunded ^Open

I have asked the customer care to update my location to the delivery boy …not to change my address since the delivery boy told me that he was getting some wrong address. I also told the delivery boy to deliver the order as you know the locati...

Aug 18, 2019 by Radhashyam nath

zomato food app - Regarding refund ^Open

Zomato has started this infinity offer on restaurants as unlimited meals , it only said your reservation will be cancelled if you arrive late but it never mention anything regarding not refunding money if we don't get to go on time ,,,,, I lost...

Aug 14, 2019 by Ashwini D S

zomato food app - Zomato penlised for order cancel ^Closed

i have placed on order on zomato, while placing order it didnt show any promotional offer, after placing order for rs.*** it showed use coupon. so i asked customer care to cancel order, he cancelled and said you will be charged *** in next orde...

Aug 12, 2019 by Ashok

zomato food app - Money not refunded ^Open

As a customer I ordered a food item from Zomato and prepaid the amount through upi after that I called the delivery man for the confirmation and he said he ll reach me by ** mins but after around **-** mins I got a call from the cc of the Zomat...

Aug 12, 2019 by Akanksha Sonkar

zomato food app - Poor customer service ^Open

I have ordered from zomato multiple times and some or the other issue happens and then when I chat with the support they take their sweet time to respond and they are so rude like when it’s their mistake they still blame it on us and will not...

Aug 06, 2019 by Zoya

zomato food app - Wrong order delivered ^Open

Hi, I have ordered Veg tripple noodles but I have received Chicken tripple noodles and I have contact with zomato support, they told me that this will not happen again but they denied for refund. Order ID:-**********...

Aug 05, 2019 by Shailesh Zagade

zomato food app - Food order cancelled but return not obtained ^Open

Hi i have ordered sweets from balaram mullick, but wrong chose a different address. Zomato do not have a customer care number. I chatted with them a long time when they told me that they will cancel my order, so that I can place a new one. ...

Aug 05, 2019 by Pia dutta

zomato food app - Missing items ^Closed

i have ordered * chicken biryani and one cool drink. I did not get the cool drink.Here money is not important for me but they have cheated me.I have tried many times to complain against this but they have not given me any reply they have are v...

Aug 05, 2019 by vijay kumar gadi

zomato food app - Delivery cancelled by zomato ^Open

The cake was ordered on Commercial Street banglore from chantilly indiranagar which is just ** mins apart , the delivery boy phone number was switched off and inspite of proper address provided the delivery was cancelled by zomato . Very disapp...

Aug 01, 2019 by Kritika Girdhani

zomato food app - Package Not Delivered Neither money refundex ^Closed

I ordered food from burger king using zomato but the restaurant called me and said that due to some reasons they cannot deliver my package.I asked for refund then they said that zomato will give that.I have continuously talk to zomato on chat b...

Jul 28, 2019 by Navlesh Singh

zomato food app - Without asking cancelled my order and taken penalty. ^Open

Order number, **********.Because of network problem i could not receive call of delivery boy. Even i wrote in instruction to ring the bell, without doing nothing delivery boy cancelled my kfc order which was ***. And zomato took my amount as pe...

Jul 23, 2019 by Syeda Asma Fatima

zomato food app - Wrong items delivered ^Open

I ordered non veg food but delivered veg food and later defending that they delivered right items despite of all the proof which I produced along with pics, customer executives are worst part and even higher authority is not serious about custo...

Jul 21, 2019 by AnilKumar M N

zomato food app - Motherfuckers placed me incorrect order ^Closed

This motherfickers loot money from public..dont they feel shame i place an order but they deliverd me incorrect order that too foul smell..even there is no proper consumer grievience policy fuckers...this is on hyderabad ...

Jul 19, 2019 by Siva

zomato food app - Package not delivered ^Closed

Today I had ordered food from zomato from my home but delivery boy told me that my location shows me another place, then someone called me from zomato he informed me that they won't be delivering and amount will be paid. Please help me in this ...

Jul 16, 2019 by Murugan suda

zomato food app - Money not refunded ^Closed

We placed order via zomato app on *th July from Zam Zam Restaurant. Out of * items, the restaurant could provide only * items, but zomato charged us the full amount. We immediately made complaint to their support team over phone and they after ...

Jul 11, 2019 by Puja Ray

zomato food app - Amount deducted was not refunded ^Open

Placed an order after duty to have something to eat.. immediately after placing the order saw that it was showing long waiting / delivery time so cancelled the order with in * minutes mentioning the same reason and made a fresh order from anoth...

Jul 08, 2019 by Munish Kumar

zomato food app - Regarding order cancelled ^Open

I ordered food from zomato,I ordered vanjaram fish .first they accept my order and I paid online.then from that hotel they called me and told that vanjaram fish finished so u can buy nethili fish.so I asked y u r showing in app vanjaram fish I ...

Jul 08, 2019 by Karthikeyan

zomato food app - Zomato Food Order & Cancelled but not Refund ^Open

Food Order on **nd May'** Time **.** PM.From Order The Biryani Junction SR Nagar, but order Cancelled and inform through Chat , conformation from Zomato Cancelled but not refund my Money Rs.***/- till Date **th July'** **.** AM...

Jul 06, 2019 by varaprasad Polimera

zomato food app - Food quality ^Open

Maine Zomato app se food order Kiya aur mujhe mera food Mila bhi par food ki quality bahut buri thi maine complaint kiya ke mujhe mera money wapas chahiye par Zomato wale chat support me mujhe help nai kar rahe maine Zomato walo se bola mujhe a...

Jul 01, 2019 by Manish Mishra

zomato food app - Zomato order # not delevered but payment collected ^Open

Order #********** is being shown as delivered but I didn't receive the order but payment was done online. I called up the rider ph : ***** *****, Arshad but his mobile was switched off. I contacted your customer care but got no help, they t...

Jun 30, 2019 by Sujan SK

zomato food app - Does not refund my money ^Closed

**-** days before i order some food through zomato and due to their time limit exceed of order i cancel my order and ask for refund they said that they refund my money in *-* days but still i not receive my money. ...

Jun 28, 2019 by RISHABH GARG

zomato food app - Penalty charged 100% against order cancellation ^Open

I ordered pizza on monday ** june'** at **:** pm with an order number **********. When item was in cart it shown price rs. *** using **% discount and rs ** in my wallet. But when i finally placed the order they deducted ***. Then due to which...

Jun 18, 2019 by Pooja Sonar

zomato food app - I ordered two items they delivered only one ^Closed

I ordered two units of parathas from sagar ** restaurant but they delivered only one unit and i have paid money through debit card, zomato customer care is not attending my call and also restaurant owner denied to accept our complain. ...

Jun 13, 2019 by Chetan sharma

zomato food app - Didnot get my refund ^Open

I am writing this for the simplest reason i had ordered for dinner on June *th, **** from Megabite at night, but when the order came one item was missing in that and it was too late to order the same one more time i contacted the zomato custo...

Jun 13, 2019 by loknah saha

zomato food app - Item not delivered ^Open

I have placed order online from zomato food app. They deduct my money from my account but they didn’t deliver the order. Plz take strict action against them....

Jun 10, 2019 by Himanshu Goswami

zomato food app - Not refunding ammount ^Closed

i order an item from zomato and cancel my order immediately after ** minutes, my company cut my full amount which i paid and not refund and also when i cancel my order not showing that we charged and not refund your amount any company when we c...

Jun 08, 2019 by harshit gupta

zomato food app - Package not delivered ^Open

I ordered biryani from zomato app on may **, ****. But it was never beem delivered to me also payment were not received yet. Its been more tha. ** days now and still not received my refund. Zomato guyz are giving me fake deadline but not receiv...

Jun 04, 2019 by Amit kumar

zomato food app - Refund not given ^Open

I had placed an order in zomato on ** april and had made an online payment but the order got cancelled since the I have been asking for my money I have not received it as of now I tired of asking them every time I am told that I will get the re...

Jun 04, 2019 by Maria sunny

zomato food app - Order cancelled but refusing to refund ^Open

I had ordered for from zomato app on the **th of May **** and my order no is **********. Since I was not happy about the place I ordered food from I cancelled the order immediately. Now zomato is refusing to refund my money ...

May 30, 2019 by Priya Ravi

zomato food app - Order was cancelled and zomato is refusing to refund ^Open

I had ordered food on Zomato and since i was not happy about the place I ordered food from I cancelled the order immediately but zomato is not refusing to refund my money back ...

May 30, 2019 by Priya Ravi

zomato food app - Incomplete package delivered ^Open

I had ordered two chilli paneer dry and * rumali rotis from Manish eating point and made the advance payment by Paytm..but the delivery man brought me only one chilli paneer and * rumali rotis and he also mentioned about receiving the details t...

May 29, 2019 by Sheshagra verma

zomato food app - Worst food quality ^Closed

I’ve ordered paneer curry from a restuarent taste was worst and paneer was spoiled not at all fresh when I’ve asked zomato team for solution they started saying from next time will improve the quality this was not the first time I’m facin...

May 28, 2019 by Sai krishna

zomato food app - Cheated by zomato ^Closed

I made an order on **th May **** (**:** am) through Zomato. While placing the order it shows me a cost for Rs. **/- INR but after confirmation of the order from my side a sum of Rs. ***.** INR has been deducted from my paytm wallet. Till today ...

May 26, 2019 by Rajni

zomato food app - Refund transaction amount & changes company policy ^Open

I have a request to you that the amount is Rs.*** / - from order to Sitaram Dhaba **th April *:** pm #*********. I have had a very bad experience with a company delivering a food named Mayoter Place with the company Zomato. Who sent me to his c...

May 19, 2019 by SUDHIR DILIPBHAI RAVAL

zomato food app - Cancellation penalty for nothing ^Open

I ordered a roll from roll express. On my screen, It was clearly written that the restaurant hasn't confirmed your order yet. Before the restaurant could confirm it, within a minute of ordering I cancelled the order. When the restaurant didn't ...

May 19, 2019 by Taranpreet Kaur

zomato food app - Order not delivered nor did I receive a refund ^Open

After * hours of ordering food in Zomato, I did not receive the order. The customer service is not responding and this is not the first time it is happening. They are not even processing the refund. ...

May 18, 2019 by Samarjit Singh

Are you zomato food app?

Resolve Complaint

Are you Lawyer?

Help Consumers

Recent Education Complaints