Complaints
Swiggy - Swiggy is not refunding my money to the source Open
Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...
Dec 14, 2020 by Kumar M
Swiggy - Order placed No Food No money Open
I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...
Nov 28, 2020 by Thiruveedula Prasanth
Swiggy - Wrongfully charged for something I didn t even get Closed
Ordered food (** samosa) online.Order id-#***********. Paid via Paytm. Received * pieces from the restaurant. Filed a complaint on swiggy. And the resolution they provide is "We would like to inform you that, after carefully reviewing your iss...
Nov 25, 2020 by Pankit Nandwani
Swiggy - Received nonveg momos in place of veg momos which I ordered Open
This loss cannot be recovered with money as my friend is a vegetarian and he ate these momos but they were non veg momos which we got to know later on. My friend is furious on me and swiggy support is not responding over chat. The food was or...
Nov 03, 2020 by Ashish Gangwar
Zomato - Items missing in my order Closed
Ordered from KFC banjara hills through zomato on **th september *.** pm Order no ********** * item, chicken hot wings were missing and zomato was not giving me a solution irrespective of the emails, and chats with zomato support staff . ...
Oct 01, 2020 by Rakesh Melam
Swiggy - It is really disappointing the way I have been harassed for all my recent orders I notice a constan Open
It is really disappointing the way I have been harassed for all my recent orders I notice a constant negligence in the service I have concerns with my past * orders *. My first order with order number ************ where in I have been a...
Sep 30, 2020 by Vinita Biswas
Swiggy - Cancelled order without reasons and charged entire order amount as cancellation fee Open
I had ordered my weekly groceries by * pm. as usual I was waiting for my order to get delivered. It was around * pm that might be last slots of swiggy grocery orders. Swiggy has not only cancelled the order without reasons but made it as non re...
Sep 16, 2020 by Sahana S P
zomato food app - Refund and food quality Open
i ordered in zomato *th sep .In that order quantity missing and bad smell. i caht with customer support ,they said, your money will refund in your account within * business days ,. ** is completed, i raise a mail also .but no use, i ate that f...
Sep 16, 2020 by pavankumar g
Swiggy - Swiggy is over charging customers under the name of packing charges Open
I made an order from Swiggy and the bill charged was Rs.*** which included taxes + packing charges. However when I received the parcel which had a physical copy of the bill , the amount mentioned was Rs.*** (taxes+packing charges). This cle...
Aug 19, 2020 by Tousif
Swiggy - Items not delivered and not giving refund Closed
I ordered fruits and vegetables from Swiggy worth INR ****. I recieved only items worth INR ***. I did not receive INR *** worth of items at all. When I contacted customer support, they said they can only refund INR *** amount of money as per p...
Jul 13, 2020 by Mahima Maheshwari
zomato food app - Food not delivered and no refund of amount paid Open
I placed an order (order number **********) on Zomato on **.**.****. The delivery person arrived at the location but refused to come to my place upstairs and spoke rudely, over the phone. saying "niche bhi nahi aa sakte tum log". When I confron...
Jun 08, 2020 by AJAY JAISWAL
Zomato - 2 Orders only 1 Delivered No Refund even after 1 month Open
On ** April **** I placed order on Zomato from Restaurant Pizza Peddlers for amount Rs***. OrderID ********** & OrderID **********. (All proof attached and systematically explained) I apologise as this will be very long to read so, I will ...
May 17, 2020 by Supreethkumar
Zomato - Not delivered and cancelled later Closed
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu
Swiggy - Wrong item delivery Closed
Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...
Mar 05, 2020 by N V surya Teja
Zomato - Zomato Auto Order Cancellation Open
For three months now our restaurant has been facing auto cancellation of orders on the Zomato platform with no reliable communication from the Zomato support team. The message sent to the customers is that the restaurant is at fault. We are los...
Mar 04, 2020 by Rannaghar Kitchen
zomato food app - Food not delivered and no refund given Closed
My order number was ********** which I never received. And even after escalating on ID order@zomato.zohodesk.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...
Mar 03, 2020 by Nitin Sharma
zomato food app - Food Not Delivered but the status is Delivered Open
On **th Feb **** I have ordered Fried Rice worth Rs *** from Orange Wok restaurant using Zomata App. When I tracked the deliver it was shown as delivered but actually its was delivered to me. When I contacted Zomato they are simply saying I wil...
Feb 29, 2020 by Sankar
Zomato - Scam inside zomato Item cancelled Open
For order ID :********** the item was cancelled for no reason. For *.**hrs there was no activity, i contact restaurant he say he reported no response. My customer support chat is blocked by them for no reason . Only way i can contact them is ma...
Feb 28, 2020 by Dinesh
Swiggy Bundl Technologies Pvt Ltd - Items were missing in food ordered Open
I had my parents aniversery on ** February and for Rs.*** which includes chur chur naan thalis (*) which costs me Rs. *** it is a part of total meal i have ordered and where they didn't sent me this item as it was missing when i received the fo...
Feb 19, 2020 by Anshul singh rana
Swiggy McDonald s - Swiggy sent me rotten food and didn t refund Open
Order number *********** Restaurant: McDonald's ordered food from McDonald's a burger and hot chocolate delivery executive couldn't handle food properly spilled hot chocolate infront of me. And the burger which was delivered had spoiled l...
Feb 07, 2020 by Dr Radha
Swiggy - Swiggy delivery of nonveg biriyani on placing a veg biriyani Closed
Order number ***********. I received a non-veg biriyani instead of veg biriyani. Upon talking to customer care, they asked us to mail the pictures of the item. We did it, and we got a mail from swiggy support of sympathy towards our item misp...
Jan 12, 2020 by Shruti Karanth
Swiggy - Swiggy misleading customers Closed
Order No: *********** Cheesy Alfredo Pasta *. The image that swiggy has posted on the swiggy app is completely different from what was delivered. I'd placed an order for Alfredo Pasta. This was not my first order from Pizza Hut. There is ...
Jan 07, 2020 by Bhanu Prathap Yadav P V
Zomato - Food not delivered Closed
I have placed an order today with ID: ********** with below address. However, food was not delivered as the delivery person went somewhere else and refused to redeliver it to the correct address mentioned with the order. When contacted Zomato c...
Jan 06, 2020 by Saikat chakraborty
Swiggy Bundl Technologies Pvt Ltd - Item missing Closed
I've ordered * items (* veg fried rice, * chilli gobi, * panneer **, * falooda) on **-Jan-**** @ *.** PM with swiggy. Order # ***********. Among * items, falooda was missing. When I asked the delivery partner, he told me to contact the swigg...
Jan 06, 2020 by Ezhilarasu
Zomato - STAPLER PINS in Veg Noodles Closed
Zomato (Restuarant name India Garden, Electronics City Phase *). For Order dated **/**/**** Order ID **********. *. Veg Noodles has STAPLER PINS....it was bought for kids and as I felt something sharp while eating and found stapler bins ...fe...
Jan 04, 2020 by Soumi Mukherjee
Swiggy Bundl Technologies Pvt Ltd - Swiggy Ordered food items were missed 3 out of 5 Open
I have ordered * items from Swiggy which costs around ₹*** on *st Jan ****. But Swiggy has delivered only * items. rest of * items were missed to deliver. We have identified that, In restaurant bill shown only for * items which was de...
Jan 04, 2020 by Subbareddy Ambati
Zomato - Cash on delivery mode has been blocked Closed
My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block...
Jan 03, 2020 by Aman Raj
Zomato - Zomato Gold charges Open
I was charged with zomato gold membership due to their stupid app interface with just doesn't work properly and the moment it happened "accidently", I informed customer chat support, now they don't help ever. I have been sending emails to zo...
Jan 03, 2020 by Aman Agarwal
Swiggy - Wrong Item Delivered and not providing Refund Open
Hi, I have ordered food on Swiggy **th Dec ****. Order placed at: **/**/****, **:** PM Order delivered at: **/**/****, **:** PM I have ordered * items from * restaurant. Out of that * item was wrong, instead of the item I have ordered, which...
Dec 30, 2019 by Krishnnan kartik
Swiggy - SWIGGYWrong Item Delivery No Refund Open
Yesterday ** Dec ****, I have ordered (ORDER#***********) * full quantity of Punjabi Kofta & * full quantity of Veg Kolhapuri as some important guests arrived at my house. But I have delivered with * full quantity of Kaju dish. As my guest dont...
Dec 16, 2019 by RAVI KULKARNI
zomato food app - Received a totally wrong items Closed
Order no. ********** I ordered a mutton liver and mutton keema from madeena hotel using Zomato But i received a totally different items chicken fry and chicken masala and then i raised a compliant against a this by means of mailing to given...
Nov 29, 2019 by Vijayaragupathy
Zomato India - Fraud by zomato food delivery Open
Order id ********** Hi. I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed t...
Nov 27, 2019 by Anu walia
Swiggy - Money debited twice Closed
I placed an order in swiggy on **th october **** For which I was debited twice. And every time I spoke to the customer support team I wasn t getting a proper resolution they kept saying I ll recieved an email I ll recieved a call from the sup...
Nov 26, 2019 by Sanjana
Zomato India - Food wasn't delivered and no refund received Closed
Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...
Nov 24, 2019 by Omkar Khot
Zomato - Food not delivered and no refund received Closed
Hi, I ordered food on **th November, **** evening (Order id: **********. Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...
Nov 22, 2019 by Pearl
Dominos India - Refund not provided Closed
Pizza delivered after *hr **mints.it was already reflecting delivered in app.poor customer support.they told claim for refund.delivery agent and manager bad behaviour no apologies....
Nov 17, 2019 by Megha saini
Zomato - Money refund Open
I had made an order from behrouz biryani on Nov **, **** on Zomato for an amount of Rs. ****.** /-. The payment was made through google pay at Nov **, **** **:** pm and the payment went from my account. But in zomato the payment was incomplet...
Nov 16, 2019 by Vijayakumar N
Zomato - Zomato customer executive lying and confirms of something which isn t honored Open
I have a long standing account with Zomato - Restaurant Finder and Food Delivery App. I have bought Zomato Gold membership costing Rs **** on October **th **** at *:** AM IST after seeing the promotion that I will be getting **** Zomato credit...
Nov 01, 2019 by Srinivasa Rao Bhandari
Zomato - Refund not received Closed
I was just searching for the food available form the various resturents near me. Accidentally I ordered an item from a restaurant . Paytm wallet was linked so amout of ₹*** was deducted. It was about **:** pm . I cancelled the order within fe...
Oct 21, 2019 by Sayan Kar Gupta
Swiggy - Food not delivered Open
I ordered food on swiggy and the order was confirmed. The order wasn’t delivered but was marked as delivered. I called swiggy support they said they will look after the issue. They said they were unable to contact the delivery executive so I ...
Oct 14, 2019 by Krishna potdar
Swiggy - Incomplete order deliver I pay for complete but did not receive Open
I have ordered food with addons like extra cheese and mayonnaise. I also pay for that too with these addons. I did not want the food so after selecting addons I even mention it in the special instructions too. But then also I received the order...
Sep 07, 2019 by Kripanshu Gaur
Swiggy - Regarding swiggy cheating on customers with bad quality food and fake discounts Open
I ordered an egg biryani from swiggy restaurant named dieto cafe (Dilshad-gardens). They kept the food cost *** and cut it and kept *** Rs on it. So I thought that they are giving the discount and proceeded to order later on as soon as the food...
Sep 04, 2019 by DIWAKAR REDDY
Swiggy - Refund not initiated even after not delivering the order Closed
On the *st of September, I placed an order #*********** for food via Swiggy. They called me and informed that order will be cancelled as the delivery guy met with an accident. I requested for the replacement order immediately. But instead of co...
Sep 03, 2019 by Sindhu M
Zomato India - Zomato gold discount not accepted by partner restaurant Open
Offer for zomato gold membership was not accepted by zomato gold partner restaurant hashtag Ahmedabad. It was also intimated to refund the discounted amount or to refund my membership amount back on Zomato gold support email but they also are n...
Sep 03, 2019 by Ashish Chauhan
Swiggy - Refund not received Open
My refund has been pending since **th July. They said they have initiated refund on **rd of July but even after more than * month, I have not received my money back. I have called their support team multiple times. In the latest conversation, t...
Sep 02, 2019 by Aditi
Swiggy - Broken cake delivered twice Closed
I had ordered a red velvet cake from Cake Point via Swiggy with order no. ***********. The cake was delivered however was broken when I opened it. I raised it with the Swiggy support service and ordered for a replacement. I got the replacement ...
Sep 02, 2019 by Namisha Nair
Swiggy - Amount deducted but item not delivered Open
I ordered an item through Swiggy on **th August. It was supposed to be a surprise for my sister but the item was not delivered and money did not come back. They showed item delivered and didn’t deliver their customer support made all kind of ...
Sep 01, 2019 by Harsh Chandra Joshi
Zomato - Item was not delivered Open
I did not receive my order #**********. Sent mail to Zomato support they forcefully claimed that it was delivered without any proof of delivery. On **th Aug I have placed an order to cake goals but after a long wait when I have not received any...
Sep 01, 2019 by Sanchari Banerjee
Zomato - Refund is not full and the partial refund is not credited to my card Open
I've received my order from Zomato in an absolutely filthy condition. The smell spread across the room as soon as I opened the package. I contacted the customer care and as soon as I sent the picture I got only one option to accept the refund. ...
Sep 01, 2019 by Prasanth Yenamala
Zomato - My cancellation charges were removed from my account Open
My cancellation charges were removed from my account aftet that my latest order was from pizza hut which i had without any problem. In that order also packing was spillage but thats another issue. Now when i m going to order something from my a...
Aug 31, 2019 by Lakshya kanodia
Zomato - Zomato did not give discount even after showing discount on mobile app Open
Please refer the complaint #**********, I have already shared screenshot of the concern mentioning that the app didn't accept the promo code and showed 'no coupon codes required' for discount. After order and regular follow ups I am not getting...
Aug 30, 2019 by Shashank
Zomato - Amount not credited Open
I ordered food in ZOMATO few minutes later I got a call that they couldn’t deliver my food and that amount will be refunded in ** days but it was almost a month I got no message of credit and when I checked the app there was a message that am...
Aug 30, 2019 by Lalitha Priya
Uber Eats India - Delivery partner took Rs extra Closed
I placed an order worth Rs. *** The delivery partner convinced me to pay him Rs **** since I didn't have change at the moment, and he assured me that he will get change and come back to return the same. He never came back and I couldn't ev...
Aug 30, 2019 by Meemansa Arun
Swiggy - Second time delivering smashed package of food and refusing to compensate Open
**/**/**** i ordered food and it was smashed and spilled inside the cover which can't eat at all. This is the second time happens. And when i contacted swiggy customer support team last time amd now are the same replies that we can't compensate...
Aug 29, 2019 by Sarah
Uber Eats - Order not delivered without refund Closed
I am filing this complaint against Uber Eats. On ** August ****, I had placed an order worth Rs.***. ** for food ordered from Le Arabia Restaurant, Basaveshwaranagar, Bangalore and made the payment by Credit Card. The order was picked up by the...
Aug 28, 2019 by Deepthy Sunil
Swiggy - Food not delivered Open
I ordered food from Swiggy and received a message that order was delivered which was never received by me. I checked with the customer support and they told me that they had a word with the delivery agent and it will be delivered within ** minu...
Aug 28, 2019 by Abhishek Maurya
Swiggy - Refund for unsuccessful order Open
I had placed order (***********) on ** June ****, which was unsuccessful, but the amount Rs *** debit from my account. I called swiggy customer support and he said if amount deducted, will auto credit with *to * days. After discussion, I rece...
Aug 28, 2019 by Baljinder
Zomato - Order not delivered Open
Zomato app shows that the order is delivered when the order is not delivered to me. Delivery executive is not picking my call and zomato customer service asks me to write to order@zomato.com for resolution in **-** hours. At least in these issu...
Aug 27, 2019 by Venkata Rahul Gupta Illindra
Zomato - Fined with incorrect cancellation fees and refused to respond and refund Open
Issue : Cancelled & Added Penalty Of The Same Amount Due to reachability issue Truth : The rider never attempted delivery Ordered a pizza. Checked my application after **-** minutes that the rider is out for delivery. I called him and he ...
Aug 27, 2019 by Shivam Manchanda
Pehelwan dhaba - Bone piece in vegetarian food Open
I ordered food from pehelwan dhaba and recieved food quite on time and with good packaging . As I was eagerly waiting for the food, with my mouth watering, I opened the box of vegetable and started to eat the food. To my surprise I found some...
Aug 26, 2019 by Shubham Jain
Swiggy - Package not delivered Open
Hi..This is the third time it's happening to me..twice i left it as it happens in this industry but now its happening quiet regularly..whenever i order online from credit card.. food hardly arrives to me..i have placed my order at **:**a.m appr...
Aug 25, 2019 by Venkatesh Guruswami
Dominos Pizza - Late delivery refund Open
This is regarding the refund claim for the delayed order (Order no. *** placed on **th July ****). I have already raised this concern with dominos customer support on the **th July itself (Concern ref no ********). After that, they (Dominos) su...
Aug 22, 2019 by Atul Kulal
Tata - Expired products given to customers Open
I live in Mumbai. I went to Star Bazaar, Surat on ** August **** for some shopping. After billing my son asked me to open the Nachni chips packet. I have tasted the chips before giving it to my son. The taste was very worst. Immediately I have ...
Aug 22, 2019 by Aniket Hajari
Zomato - Zomato refused refund after assuring 4 times Closed
I had ordered food from Barbecue Nation Durgapur on **st July and fully paid online. The food was not delivered as I failed to respond to their calls. They charged me cancellation charges which are illogically defined in their policies as same ...
Aug 13, 2019 by K s sanil
Uber Eats India - Unable to submit support request Open
My Uber eat account has been put on hold and Uber doesn’t allow me to submit any issue through their application. I had placed an order with Uber Eats and after the order is being confirmed and prepared the order never arrived at my delivery ...
Aug 12, 2019 by Thangaperumal Nadar
Swiggy - Food not delivered Open
I have ordered food from swiggy on ** august at **:** pm. I had ordered pizza after some time about half an hour they had called me and said that your order could not be delivered right now you have to cancel this order we will place same order...
Aug 12, 2019 by Shrikant ashok nikam
Swiggy - Order undelivered and ignored Closed
I work at G*, a Chicago based company located in Indiqube delta HSR. This was a lunch order which I was hoping to enjoy with my colleagues. The order was marked delivered but on real the order was never delivered. Quite an embarrassing and bein...
Aug 07, 2019 by Millendar P
Ubereats - Charged for food not delivered Open
Unethical business practices coupled with the most pathetic customer support among delivery options in India. They only give template responses on social media and respond like mindless robots over chat/phone. I placed an order on July **th ...
Jul 28, 2019 by Akash selvaraj
Zomato - Happy occasion of son's birthday turned into a nightmare by zomato Open
Order No. ********** Also, the bigger issue I want to highlight is how zomato manipulated/inserted chat text attributing to me which I did not type. I have elaborated this below. All timestamps below are taken directly from Zomato app: I had...
Jul 21, 2019 by Archana V.G.
Uber Eats - Order not delivered nor refund money Open
There is no clear customer support resolution. I got to know that there is no transparency, no support available to resolve a query. Disappointed well, it is self-explanatory. I ordered something which never came and my money has deducted no re...
Jul 21, 2019 by Chinmay e
Uber Eats - Package is not delivered Open
My delivery address is saint solider school sector * Pratap Nagar Jaipur Rajasthan. The delivery partner didn’t arrive here. When I call to uber customers support they said it was GPS fault We will not give any refunds ...
Jul 20, 2019 by Yogendra Nagar
Zomato - Finds debited but no order confirmed Open
I placed an order on July **th through zomato app with V* midnight dhabaha. First initial order no: ********** has processed the payment from bank account but received a confirmation due to payment failure order cancelled. Immediately placed a ...
Jul 17, 2019 by Neelima S
Zomato - There was no option for order cancellation before the order was confirmed Open
The order was not allowed to cancel before order confirmation and asked the restaurant to cancel the order. They told me to reach Zomato and I was unable to reach the chat support for lion grill until the order was confirmed. The order to cance...
Jul 17, 2019 by Josley jafran vas
Swiggy - Chat support is not helping me and being rude Open
I have proof regarding all. I have paid swiggy *** Rs using google pay on *th and the order didn't even appear. The chat support told me in *-* days it will be given. After * days I again asked why it didn't come. They wasted ** mins by sending...
Jul 16, 2019 by Subin ahmed patel
Swiggy - Refund not given Open
I've ordered food from Swiggy on *th June **** worth Rs. ***. Even after waiting for * hours food was not delivered to me. Their excuse was that my food package was taken by some other delivery person by mistake. I've asked them to raise the sa...
Jul 14, 2019 by Tarun Srivastava
Zomato - Food not delivered Open
I have ordered food from Zomato (biriyani Zone restaurant) of Rs ****.** (paid online with order no #**********) on *th July ****. Neither the food got delivered nor Zomato is refunding the amount stating that the delivery boy couldn't reach me...
Jul 14, 2019 by Suchana
Swiggy - Food not delivered and unprofessional attitude by the delivery girl Open
Order No. *********** I have ordered through swiggy on */*/**. The app displayed that order is being delivered. Despite the fact that the delivery girl didn't visit our office. While inquiring through helpline it was conveyed to us that it was...
Jul 08, 2019 by MALHAR GOSWAMI
Zomato - Package not delivered Open
The delivery person came and given * missed call for ** seconds of each and then cancelled the order within two minutes. As per their policy they will call the customer * times if not answered they will cancel the order and the money will be de...
Jul 04, 2019 by Santhanamariappan
Swiggy - Partial refund for stale food Open
I have ordered food from Swiggy today. The food was stale and was not for consumption. I have raised the concern and was offered ** rupees which were the packing charge. The phone support was not available. Order id is ***********....
Jul 02, 2019 by Harish S
Uber Eats India - Package not delivered Open
My account was debited with money but the food was not delivered. I tried contacting support but there was no reply....
Jun 26, 2019 by Amit Bhargava
Swiggy - Cake delivered damaged Open
The cake was delivered damaged. I sent the pic to swiggy. They are saying they will only take feedback. They even say they have made a mistake before and will make mistakes in future because they have compensated previously they cannot compensa...
Jun 26, 2019 by Josley jafran vas
Zomato - Order not delivered nor money refunded Open
Zomato Order no **********. I ordered my food. The order was worth Rs. ***. I called the guy at *:**. According to the map he was standing outside. I said that I am coming outside please wait. When I came back I saw him going on his bike. I eve...
Jun 24, 2019 by AMULYA BINDAL
Uber Eats India - Uber Eats has refused to refund money for damaged order Open
Uber Eats team has refused to refund the amount for Rs **.** paid against Order #***** on the pretext that my account has been flagged on account of high credit given. I am not able to understand why the company fails to understand that if bad ...
Jun 16, 2019 by Yetan Kalra
Swiggy - Food not delivered and disrespectful and insulting behaviour of the swiggy customer service Open
I am just pissed off and aggravated by Swiggy again. This is the second time I am experiencing issues with them. I thank you Voxya for helping me last time with my issue. I placed an order of *** from Swiggy and I got a call saying some unkno...
Jun 16, 2019 by Amit Kumar Vajpayee
Uber Eats India - My order disappeared from order section Open
I have ordered on ** May from my uber eats app. I paid via my debit card. Money debited from my account and after that my order disappeared from the upcoming order section in application. There is no call support....
Jun 15, 2019 by MIHIR JANI
Zomato - Zomato gave wrong food and harass me mentally and physically for last two days Open
I ordered two food on **th June ****. But I received item missing with the food product. Zomato told me to refund Rs *** but since then they told me every day that "at days end you will get your money". They told me two times means for two days...
Jun 13, 2019 by Arthita Batabyal
Zomato - Refund service solution Open
I ordered ice cream for my wife. I set my address. After ** minutes they call me and said I given the wrong address and cancelled my order and my amount use in penalty. I share a screenshot and chat with support team first they said amount to r...
May 31, 2019 by Sameer jain
Swiggy - Security & user data maintenance Open
Swiggy had failed to resolve the user queries in the time limit. I had reported that someone is using my email id in ordering the food. I had called and emailed the details of those order ( * orders), the support team is just saying we are look...
May 28, 2019 by Venkatesh Madhamanchi
Freshmenu.com - Cheating customers with bill calculation total Open
This is with regards to FreshMenu food chain Billing pattern and their new way of misleading and cheating their customers. *) Jumbo Dum Chicken Biryani - Quantity- * *) Samak Al Faham - Quantity - * Item Price: ***/- Coupon code applied: -*...
May 26, 2019 by Ravi Vasamsetty
Swiggy - Damaged goods delivered Open
On the **st of May, I had hosted my birthday party for which I ordered ** large pizza's from the swiggy mobile application. The order number was *********** and the total amount I paid was Rupees ****/- When I opened my pizza boxes to offer to...
May 26, 2019 by Palaash Tarapore
Swiggy - I had received just inedible quantity of food with human hair floating in it Open
I had placed an order for butter chicken costing Rs. *** and above that **% discount was given. But when I opened the foil I was in miserable shock to see it's a packet of oil with few shredded pieces of chicken and human hair floating all over...
May 21, 2019 by Madhuchhanda
Swiggy - Refund not yet processed Closed
Customer support is very rude in swiggy. Agents are not at all caring about the customer. I have ordered from swiggy and the ordered got cancelled from the delivery boy. No one called us about it but swiggy is claiming that they tried to call w...
May 19, 2019 by Mahesh Muniganti
zomato food app - Refund transaction amount & changes company policy Open
I have a request to you that the amount is Rs.*** / - from order to Sitaram Dhaba **th April *:** pm #*********. I have had a very bad experience with a company delivering a food named Mayoter Place with the company Zomato. Who sent me to his c...
May 19, 2019 by SUDHIR DILIPBHAI RAVAL
Zomato Media Pvt Ltd - No response from support team Open
The number of events Zomato support was beyond inadequate: * The duration in which these occurrences happened: * months. Cause: No response/ very late response from the Zomato support team. Zomato has more than elaborated on the fact that t...
May 18, 2019 by Aadya Saxena
Zomato - No update on the order that I placed Open
I ordered food through Zomato. They accepted my order and in tracking it was showing that order is getting prepared and will be delivered by **:**. But the order hasn't been delivered and still, it's showing that order is getting prepared. On t...
May 11, 2019 by Shashank Gupta
Swiggy - Very irresponsible customer care Closed
I had an issue regarding spilled and leakage food. Customer care executive did not give a resolution about late delivery. So how irresponsible people sitting there you can assume. Swiggy order no. #***********...
May 11, 2019 by Anshul Agrawal
maza colddrinks - Extended amount taking from the customers Open
The dealer is taking more amount than the MRP which is on the bottle from each and every customer. The shop name is Juna Jay Shankar Pardeshi cooldrinks at Karanja....
May 11, 2019 by Chandrashekhar Jadhav
Swiggy - Account data not deleted Closed
I have asked Swiggy to delete my account as same cannot be done by the user and has to be done by Swiggy support team. Also despite multiple reminders to Swiggy, they have not deleted my account....
May 10, 2019 by Ajay Kumar Yadav
Zomato - Cheating the customers Closed
I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused and all of sudden my order ca...
May 09, 2019 by Radha R Naik
Zomato - Refund denied and food not delivered Open
Order No: #********** Order Date : **th Apr'**, **.**pm Amount: Rs ***/- Experienced a harrowing situation with Zomato on **th Apr'** (Mon). I have faced issues earlier regarding refund, late deliveries etc but Zomato had treated the situat...
May 07, 2019 by Anwesha Bose
Swiggy - Late and cold food delivered Open
I have ordered food through Swiggy app which I paid the full amount through my paytm wallet. The order should be delivered in ** minutes but after ** minutes when I called the assigned executive he told me that another executive took my order p...
May 05, 2019 by Gurmeet Singh
Uber Eats India - Charged a cancellation fee without delivering food Open
I placed an order from Uber Eats and one of the items was missing at the time of delivery. When I complained about it to the customer care, they simply refused to help me and cancelled the order without calling the restaurant. The delivery agen...
May 04, 2019 by Anwesha Chakraborty
Zomato - Food service complaint Open
It's my last option to complaint to you. I had ordered a meal (veg thali) from urban kitchen restaurant on Zomato (location = Palwal, Haryana). I had made a mistake after delivery of food I just give * ratings to Zomato on their food app. When ...
May 02, 2019 by VAIBHAV KUMAR
Zomato - Not refunding money back Open
I have ordered some food from a restaurant through Zomato. Because of the restaurant mistake, they mixed up the order and gave the wrong order. When I contacted the restaurant they agreed to refund but refund needs to be processed through Zomat...
May 01, 2019 by Mayank gupta
Swiggy - Cancellation fee wrongly charged Closed
I ordered Item A + B on swiggy and prepaid for the order. The delivery boy called me to inform that half of my order (Item A) is not available. He offered me to replace missing items of order with Item B only. If I would have wanted Item B, I w...
May 01, 2019 by Sweta
Zomato - Not refunding my money Closed
I ordered the food and paid online. Then immediately I cancelled my order so that I can order from some other restaurant of my choice which was available. They cancelled my order but are not refunding my amount. I wrote this problem in chat sup...
May 01, 2019 by RACHITA JAIN
Uber Eats India - Rotten food delivered Open
I have been a regular consumer and one of the loyal uber eats customer. Recently I have ordered food from uber eats. Food which was order got an onion with peel and in the vegetarian dish, non-vegetarian items were found. Pick for all these thi...
Apr 30, 2019 by Mohit Sharma
Zomato - Food not delivered Open
I ordered food and it is shown delivered. I ordered from Dominos at night and it's not delivered yet. When I talked to customer support they told dominos is not handled by Zomato. They are not refunding me or giving my food back....
Apr 25, 2019 by Kelvin joju
Zomato - Bad food delivered and threatened of legal action Open
I ordered * pizzas at *.** pm on April **. At about *.** I received those pizzas which were badly damaged and sticking to the top of the pizza box. When I informed through support, the guy named Saurabh straight forward said that he can't do an...
Apr 23, 2019 by Nikhil Yadav
Zomato - Bad service provided Closed
This is regarding an order that I placed with Zomato through Zomato app today at *:** pm order ID: *********. I received first call from the delivery guy at *:** pm and last call at *:** pm after which he cancelled the order since I was not abl...
Apr 21, 2019 by Pawandeep
Zomato - Worst quality food delivered Closed
I received very bad quality food. I asked about it in customer support. They didn't even give a proper reply. Please do the needful....
Apr 20, 2019 by Akhil yerubandi
Uber Eats India - Cancelled my order from their end and not refunding money Open
I ordered from uber eats worth Rs **.** and did online payment for the same. After some time I got a notification that my order has been cancelled. I called the support team to resolve the issue. They refused to refund my money saying that orde...
Apr 20, 2019 by Murtaza Arenpurwala
Zomato - Order not delivered and company refused to give refund Open
I ordered a cake from Zomato with the order ID **********. When the order was out for delivery I got a text stating delivery guy is not able to contact you please contact the delivery boy. After that, I tried calling the delivery guy but he was...
Apr 19, 2019 by Nidhi Pattani
Swiggy - Refund not credited Open
I ordered food from Swiggy and made the payment in advance. After, waiting for the food for about * hour the status showed as delivered. I frantically rang the customer support and they issued me a refund. They are constantly claiming that the ...
Apr 18, 2019 by Suman Patra
Swiggy - Food not delivered Open
I ordered food online via swiggy at *:** am on April **, ****. They sent me a message confirming the order and gave an estimated time of delivery of about ** minutes. I waited till *:** am but on the Swiggy’s app it was still showing that foo...
Apr 18, 2019 by Raghavendra Tripathi
Swiggy - Package not delivered Closed
Swiggy accepted * orders * got delivered but the other order was marked delivered at **:** pm IST but I never received it. When I called them the representative informed that due to a technical problem the orders got marked delivered and said w...
Apr 18, 2019 by Soudipto Bose
Swiggy - Package not delivered Open
I ordered two plates pav bhaji from shiv Sagar Viman Nagar, Pune at *.** pm (prepaid Order) at *.** pm. I called the delivery executive assigned to please try and expedite the delivery as I have children and they are quite hungry. He agreed to...
Apr 17, 2019 by Nikki Pandey Awasthi
Zomato - Refund not received Closed
Zomato cheated me with my order which was placed mistakenly, for this I immediately contacted the delivery boy and Zomato Chat support to cancel the order or to refund my money but the Zomato refused to do so. The worst part is they cancelled m...
Apr 17, 2019 by JASNEET SINGH
Swiggy - Food not delivered Closed
I placed an order with Swiggy in Hyderabad around *:** pm, Order #***********. The restaurant accepted the order but about ** mins later, I received a call from one of Swiggy's delivery executives saying that the concerned restaurant is over-fl...
Apr 17, 2019 by Tanya
Swiggy - Package not delivered Closed
Its been more than one and a half hours since we have ordered our food. The delivery time was expected to be within ** mins. Everybody was tired and slept without eating food this shows how bad the service is of swiggy. They were not replying t...
Apr 17, 2019 by Vidhi gupta
Zomato - Not deliver the correct order Open
Today I placed an order with Zomato. They deliver the order but one item from that order was missing. At the time of delivery, the delivery agent was in a hurry and ask me to rate * stars for their service but he asks me to do it soon. I reply ...
Apr 17, 2019 by Ritu shukla
Swiggy - Charged twice for the order Closed
Order no - #**********. I ordered food from Kritunga restaurant and later cancelled because the **% zomato coupon has not been applied. Then reordered the food same time from the same restaurant with order no #********** within * minute but the...
Apr 16, 2019 by Pavan
Swiggy.com - Worst food delivered Open
I have ordered a thick shake from Thickshake factory through swiggy.com. The quality of the shake is very bad and I have contacted swiggy support. They just said sorry and replied with nonsense messages. I request you take action upon them....
Apr 15, 2019 by B
Swiggy - Different item delivered Open
I have ordered a chocolate cake through swiggy but a different cake was delivered and there is no after support to get my refund back from Swiggy's side. ...
Apr 14, 2019 by Tarun
Swiggy - Bad quality food and bad customer service Open
I ordered biriyani and lime juice combo on **-**-**** on Swiggy in Kalamassery, Kerala, India. I paid Rs.*** via Paytm. The food had a bad smell. And the chicken and gravy were burnt. The rice was uncooked. Simply saying, never had to face food...
Apr 14, 2019 by Albert Augustine
Swiggy - Items were missing from the delivery Open
Some Items to be delivered were missing. Their customer support didn't give a satisfactory response. ...
Apr 11, 2019 by M. SAMEER
Swiggy - No refund on food order Open
This is related to poor and bad service of Swiggy for the order no ***********. I had the following issue with the order. *. The order got delivered in almost *hrs after several follow-ups (Where is the timely delivery policy of swiggy?) *....
Apr 10, 2019 by Vikash
Swiggy - Food delivered from different restaurant Open
Order id #***********. I have ordered food from Hyderabad chef via Swiggy. But they delivered from some other hotel. I asked the delivery guy but no proper response. I have a complaint at swiggy support. They gave me a compensation coupon. When...
Apr 09, 2019 by Manikandan
