Complaints
zomato food app - Poor quality of food rotting items delivered Open
Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: Ordered items were pathetic, items were rotting. Dal makhni, paneer were served stale & spoiled. Rotting smell was c...
Dec 25, 2020 by Samrat Chakraborthy
Swiggy - Swiggy is not refunding my money to the source Open
Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...
Dec 14, 2020 by Kumar M
Swiggy - Order placed No Food No money Open
I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...
Nov 28, 2020 by Thiruveedula Prasanth
Swiggy - Wrongfully charged for something I didn t even get Closed
Ordered food (** samosa) online.Order id-#***********. Paid via Paytm. Received * pieces from the restaurant. Filed a complaint on swiggy. And the resolution they provide is "We would like to inform you that, after carefully reviewing your iss...
Nov 25, 2020 by Pankit Nandwani
zomato food app - Refund and food quality Open
i ordered in zomato *th sep .In that order quantity missing and bad smell. i caht with customer support ,they said, your money will refund in your account within * business days ,. ** is completed, i raise a mail also .but no use, i ate that f...
Sep 16, 2020 by pavankumar g
Zomato - I didn t do any order and amount should be debited from my account Open
I am vishal raj . The issue is that on **/**/**** at **:** from :- Terminal owner name - ZOMATO GURGAON. Terminal id - PU****** Transaction no - ************ Amount - ₹***.** This transaction made by zomato without my information ...
Sep 02, 2020 by Vishal raj
Zomato - Food not delivered but i was charged Open
Dear sir, Due respect i shalu singh is using zomato for years and then has faced small issues regarding delivery and those issues were solved but few months back i raised a issue of my order not being delivered yet i was shown in my app that i...
Aug 25, 2020 by Shalu singh
Swiggy - Cancelled arbitrarily Open
Legal notice sent to them, but they least bothered simply sending some emails and by calling with some lame excuses. Sir, today I placed a breakfast order with your company, ORDER No.*********** and the same was accepted by you and amount o...
Aug 17, 2020 by M KISHORE KUMAR
Swiggy - Delivery canceled by Swiggy refund not processed Closed
I had placed an order with swiggy which was canceled without giving me any prior intimation. To give you some background, I am currently at my in-laws place in an army cantt area with limited cell phone network. I had ordered a cake for my pare...
Aug 16, 2020 by Divya Menon
Swiggy Bundl Technologies Pvt Ltd - Item missing refusing refund for missing item Closed
Swiggy order id #*********** I have ordered one plate roti curry for my mother and one masala dosa for my sister for me idly *pcs placed an order on swiggy restuarant name balaji veg but resturant missed item idly and sent other item regarding ...
Aug 10, 2020 by Suman v
Swiggy - Huge cancellation fee charged Closed
Regarding order #***********, I placed an order for Rs. **** and after two hours of order, order was cancelled and Swiggy charged Rs **** as cancellation fee. They are giving excuse that they tried to call me * times but I did not get any call....
Aug 06, 2020 by Nikhil Raj
Sri Sai Balaji Hotel Mess Biryani - Not delivery Closed
Chicken biryani was not good, there was no bill book, and the chicken was cooked yesterday, the rice was stiff...
Jul 04, 2020 by Peddi veeresham
Zomato - Food delivery never handled food properly Closed
Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...
Jun 27, 2020 by Gandhi chintan udayankumar
zomato food app - Food not delivered and no refund of amount paid Open
I placed an order (order number **********) on Zomato on **.**.****. The delivery person arrived at the location but refused to come to my place upstairs and spoke rudely, over the phone. saying "niche bhi nahi aa sakte tum log". When I confron...
Jun 08, 2020 by AJAY JAISWAL
Zomato - 2 Orders only 1 Delivered No Refund even after 1 month Open
On ** April **** I placed order on Zomato from Restaurant Pizza Peddlers for amount Rs***. OrderID ********** & OrderID **********. (All proof attached and systematically explained) I apologise as this will be very long to read so, I will ...
May 17, 2020 by Supreethkumar
Swiggy - FOOD ITEMS WITHOUT MFG EXPIRY DATE DELIVERED Closed
I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...
May 10, 2020 by M D V V PRASAD CHOWDARY
Swiggy - Wrong item delivery Closed
Order No:-#***********. I have ordered Veg Briyani From Hyderada Bawarchi on *st March **. I recieved Chicken Briyani in place of Veg Briyani. Here we are pure vegiterian Family. I Contacted Help desk For replacing the item. they refused an...
Mar 05, 2020 by N V surya Teja
zomato food app - Food Not Delivered but the status is Delivered Open
On **th Feb **** I have ordered Fried Rice worth Rs *** from Orange Wok restaurant using Zomata App. When I tracked the deliver it was shown as delivered but actually its was delivered to me. When I contacted Zomato they are simply saying I wil...
Feb 29, 2020 by Sankar
Rolls King - Issue of wrong packing Open
The issue is chicken food packed in veg packet. what should i do..My brother is pure vegetarian & he eat a chicken. now he is not fine doing vomiting and all. he is not well right now. he is ** year old boy and he never eaten a non veg product ...
Feb 25, 2020 by Harsh Bishnoi
Swiggy Bundl Technologies Pvt Ltd - Items were missing in food ordered Open
I had my parents aniversery on ** February and for Rs.*** which includes chur chur naan thalis (*) which costs me Rs. *** it is a part of total meal i have ordered and where they didn't sent me this item as it was missing when i received the fo...
Feb 19, 2020 by Anshul singh rana
Domino S - Delayed in delivery Open
Firstly I ordered one pizza at *:** p.m. but when it was not delivered I called them they said that as due to your number was not reachable so that's why we had cancel your order but then I ordered again at *:** p.m. and it was delivered at *:*...
Feb 17, 2020 by Megha Verma
Swiggy - Swiggy Items missing No refund Open
I have ordered one full Grill chicken with Order ID '***********'. But I have received only half Grill chicken. When I have asked for refund, they were willing pay only Rs **.**, where as cost of missing will be Rs ***. I didn't accept the...
Feb 08, 2020 by Habeeb Shaik
Swiggy McDonald s - Swiggy sent me rotten food and didn t refund Open
Order number *********** Restaurant: McDonald's ordered food from McDonald's a burger and hot chocolate delivery executive couldn't handle food properly spilled hot chocolate infront of me. And the burger which was delivered had spoiled l...
Feb 07, 2020 by Dr Radha
Swiggy - Robbery by Swiggy Delivery Boys Open
The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...
Jan 28, 2020 by Murugan Nadar
Swiggy - Robbery at Restaurant by Delivery Boys of Swiggy Closed
The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...
Jan 28, 2020 by Gabbar
Uber Eats India - Delivery of Spoilt Food Open
On *th of January ****, I had ordered chapathi's from the (Kalam Hot KItchen) Restaurant at Tambaram via Uber eats App, the total bill amount was Rs.***. The same got discounted to Rs.** after availing an offer. The order was delivered and sam...
Jan 20, 2020 by G.Gowtham
Swiggy - Swiggy delivery of nonveg biriyani on placing a veg biriyani Closed
Order number ***********. I received a non-veg biriyani instead of veg biriyani. Upon talking to customer care, they asked us to mail the pictures of the item. We did it, and we got a mail from swiggy support of sympathy towards our item misp...
Jan 12, 2020 by Shruti Karanth
Swiggy - Order was cancelled by swiggy after confirmation Closed
I am very very disappointed this kind of behaviour. I placed order with swiggy at ** and waited for two long hour.The delivery partner called me and asked me to come some other place if I want to take my order else he will not deliver the order...
Jan 09, 2020 by Utkarsh Singh
Swiggy Bundl Technologies Pvt Ltd - Item missing Closed
I've ordered * items (* veg fried rice, * chilli gobi, * panneer **, * falooda) on **-Jan-**** @ *.** PM with swiggy. Order # ***********. Among * items, falooda was missing. When I asked the delivery partner, he told me to contact the swigg...
Jan 06, 2020 by Ezhilarasu
Zomato - STAPLER PINS in Veg Noodles Closed
Zomato (Restuarant name India Garden, Electronics City Phase *). For Order dated **/**/**** Order ID **********. *. Veg Noodles has STAPLER PINS....it was bought for kids and as I felt something sharp while eating and found stapler bins ...fe...
Jan 04, 2020 by Soumi Mukherjee
Zomato - Cash on delivery mode has been blocked Closed
My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block...
Jan 03, 2020 by Aman Raj
Zomato food delivery - Online food order app cheating Open
I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...
Dec 27, 2019 by Shivakrishna kadiyam
Swiggy - SWIGGYWrong Item Delivery No Refund Open
Yesterday ** Dec ****, I have ordered (ORDER#***********) * full quantity of Punjabi Kofta & * full quantity of Veg Kolhapuri as some important guests arrived at my house. But I have delivered with * full quantity of Kaju dish. As my guest dont...
Dec 16, 2019 by RAVI KULKARNI
Zomato - Non delivery and Non refund Open
Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his ver...
Dec 15, 2019 by Pallavi shreshtha
KK Traders 101 G V NAGAR CHANDNICHOWK DELHI - Order not placed after payment Closed
Respected Sir, i ordered for redmi* mobile ** nos. for Rs****/-(Rs *** each) on **/**/**** and made payment also through googlepay app. But after paying money my order was not confirmed and nobody is replying my call. Kindly do the needful. Tha...
Dec 02, 2019 by R Prabhakar
Dominick pizza patialashowing 10 - Double charged for pizza delivery Closed
I ordered * pizza .they show *** RS amount after taxes.but when I pay online they charged RS ***.payment .after * minutes they deducted again of RS ***. Double cheating by zomatto.very fraud company.i will not order in future....
Dec 01, 2019 by Kuldip Singh
Swiggy - Partial order cancelled and refund takes 5 days Closed
I ordered food from swiggy on **th nov with prepaid amount. Part of the order was not available so got a recorded call from swiggy asking to replace items in the cart. Post that the second item i ordered on their request was also not available....
Nov 28, 2019 by Niyati Whawal
Zomato India - Fraud by zomato food delivery Open
Order id ********** Hi. I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed t...
Nov 27, 2019 by Anu walia
Swiggy - Rude behavior of the deivery boy Closed
Very rude behavior of the delivery boy and as well as got the melted the ice cream which i have already thrown in dustbin ... As well as while i asked for the refund they just kept saying the one line again and again...worst experience with swi...
Nov 27, 2019 by Kashish
Swiggy - Bad quality food received Closed
I have ordered a order from swiggy order no. *********** it's quality was very bad and i got delivery after many time and it has pacakaging issue also this is very bad I have ordered many time from other account but this is very my order qualit...
Nov 26, 2019 by Gurnoor
PVR Cinemas - BAD QUALITY FOOD Closed
Booked a ticked for **th show *.** at pvr cinema mulund west mumbai for pagalpanti through book my show id number.WFPHKKQ in interval ordered food through counter for, but received bad quality food.tea was almost water and popcorn was stinking...
Nov 25, 2019 by DILIP SHETTY
Zomato - Food not delivered and refund not made Closed
Dear Sir / Madam, I am writing to you to raise an issue about: Online Food Odering The issue that I have experienced was: On **th Nov I placed order on Zomato as mentioned the order no. ABOVE to Tau Ka DHABA Gurugram..After waiting * hour...
Nov 21, 2019 by Jafar Rizvi
Zomato - Money charged and food not delivered order number Open
Order Number: ********** Order : Coconut Cookies and Chocolate Cookies Date of Order : **/**/**** ( *:**pm) Total Amount : Rs.***/- Mode of Payment: UPI Register Mobile Number : ********** , ********** Issue : I Placed a Order from the Zomato ...
Nov 19, 2019 by Govind Kumar Jha
Zomato - Tasteless food received from Zomato and they are not giving my refund Open
today i ordered malai chap from a restaurant in noida named rumali's, first of all, the address they provided in google doesn't match with the address they provided in zomato, i'm least concerned about that. Then the delivery person who deliver...
Nov 05, 2019 by abhishek adhikari
Swiggy - Food delivery getting cancelled frequently after waiting for hours Closed
I ordered food yesterday from swiggy and they confirmed it. After one hour delay they called and said restaurant is closed so please cancel your order. Due to this on a festival day, I had to remain hungry. I was mentally agonized by this p...
Oct 28, 2019 by Rahul Kumar Gupta
Behrouz Biryani - For delivery boy Open
The delivery boy used abusive language on phone with me and never delivered the order for the reason that he doesn’t know the location. Tried to explain him the address even then he was adamant and used abusive language and even dared me to d...
Oct 28, 2019 by Haseeb Badar
Swiggy - Food not delivered Open
I ordered food on swiggy and the order was confirmed. The order wasn’t delivered but was marked as delivered. I called swiggy support they said they will look after the issue. They said they were unable to contact the delivery executive so I ...
Oct 14, 2019 by Krishna potdar
Swiggy - Non vegetarian dish delivered instead of a vegetarian dish for the second time Open
Hi, I had ordered a vegetarian dish from a restaurant called The Bowl Company. To my surprise I have received a non vegetarian dish and this has happened for the second time that I have faced such an issue. Also I did not receive an item f...
Oct 11, 2019 by Ankith C Jain
Swiggy - Delayed delivery and cold food Closed
order was delayed ,executive gave wrong info ..keep on saying sorry and as usual apologies and no componsation of customer suffering..i will atach chat if demanded...
Sep 23, 2019 by Niraj sharma
Uber Eats - Amount not refunded Closed
I ordered from uber eats on *st July ****. The amount was ****. The order was canceled from my end as we waited for * hours but they didn't send our order because they didn't have a delivery person. After that, I have been continuously calling ...
Sep 04, 2019 by Vandana Bhatia
Swiggy - Refund not initiated even after not delivering the order Closed
On the *st of September, I placed an order #*********** for food via Swiggy. They called me and informed that order will be cancelled as the delivery guy met with an accident. I requested for the replacement order immediately. But instead of co...
Sep 03, 2019 by Sindhu M
Swiggy - Prepaid food not delivered and shown as delivered Open
I order on swiggy at *.** pm order no ***********. At **.** I got a call from *********** saying delivery guy met with an accident and they need another ** mins. I tried to reach them after that. I got the call from the same no at **.** saying...
Sep 03, 2019 by Shilpa sharma
Swiggy - Late food delivery Open
They promised me to deliver food in ** mins. After online payment and confirmation from the restaurant, they got late in food delivery. I ordered my food at **:**. At **:** it’s still showing preparing status. When I asked customer they turn ...
Sep 03, 2019 by Priyesh soni
Swiggy - Wrong food delivered Open
Order no. *********** I have ordered for two mix veg uttapams from brijwasi centrum restaurant but when I get the item it contains two masala dosa no utappam in my package for which I have paid. When I have reported this issue to swiggy custom...
Sep 02, 2019 by Chetan agrawal
Zomato - Incorrect food no resolution Closed
This is the *rd class service which I get every time I order from Zomato. Last night order was placed for mutton rogan josh and afghani chicken what they guys did added * mutton piece and * chicken piece in butter chicken gravy on the name of m...
Sep 02, 2019 by Sarabpreet Kaur
Zomato - Fraud done by the company Open
I had been ordered from the Zomato and I had the issue regarding damaging the product. I called to the customer care executive then he asked me for some details. I received the message of deducting **,*** rupees. Please help me....
Sep 02, 2019 by Anurag sharma
Zomato - Item was not delivered Open
I did not receive my order #**********. Sent mail to Zomato support they forcefully claimed that it was delivered without any proof of delivery. On **th Aug I have placed an order to cake goals but after a long wait when I have not received any...
Sep 01, 2019 by Sanchari Banerjee
Zomato - My cancellation charges were removed from my account Open
My cancellation charges were removed from my account aftet that my latest order was from pizza hut which i had without any problem. In that order also packing was spillage but thats another issue. Now when i m going to order something from my a...
Aug 31, 2019 by Lakshya kanodia
swiggy and Aroma coffee house - Items are different from what I ordered Open
I order #*********** Veg nuggets ** PCS through swiggy from Aroma coffee house, Tirupathi. I got Items are different from what I ordered * roles (I don't know the name of that I hope roles). I asked to refund my money. They are always treating ...
Aug 31, 2019 by Syamsundar
Swiggy - Non Vegetarian meal delivered instead of vegetarian Open
A vegetarian meal was ordered from “UBQ by BBQ” Hyderabad via Swiggy, however a non vegetarian meal was delivered. Called the swiggy customer care and complained about the same and they sounded very casual and a small issue. Took the compla...
Aug 31, 2019 by Anudeep Pulletikurthy
Uber Eats India - Delivery partner took Rs extra Closed
I placed an order worth Rs. *** The delivery partner convinced me to pay him Rs **** since I didn't have change at the moment, and he assured me that he will get change and come back to return the same. He never came back and I couldn't ev...
Aug 30, 2019 by Meemansa Arun
Zomato - Missing items in the order Open
I have placed an order with Zomato with Order #********** and it has been more than a day and a half that I have reported the issue on Twitter but somehow nobody at Zomato seems to care! The order was supposed to contain "A sunny Thali to beat ...
Aug 28, 2019 by Soumya Goda
Zomato - Order not delivered Open
Zomato app shows that the order is delivered when the order is not delivered to me. Delivery executive is not picking my call and zomato customer service asks me to write to order@zomato.com for resolution in **-** hours. At least in these issu...
Aug 27, 2019 by Venkata Rahul Gupta Illindra
Swiggy - Packaging and spillage issue Open
I ordered a thali from Kake da hotel. The food was delivered all spilt and the packaging was also broken. I tried to talk to swiggy to resolve my issue but no help was provided from their side....
Aug 27, 2019 by Ashish jain
Pizza Hut - Pizza delivery service denied but the amount was not refunded Open
I placed an order through Pizza Hut App on August **,****. ORDER id# ********. The Pizza store (Kammanahalli,HRBR Layout) denied service citing reason that they do not deliver to the area. I was told to place an order to nearest elements mall ...
Aug 27, 2019 by Abhishek Kumar
Zomato - Fined with incorrect cancellation fees and refused to respond and refund Open
Issue : Cancelled & Added Penalty Of The Same Amount Due to reachability issue Truth : The rider never attempted delivery Ordered a pizza. Checked my application after **-** minutes that the rider is out for delivery. I called him and he ...
Aug 27, 2019 by Shivam Manchanda
Zomato - Order cancelled but amount deducted Closed
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will get resolve within ** hours b...
Aug 26, 2019 by Gnanasekaran
Pehelwan dhaba - Bone piece in vegetarian food Open
I ordered food from pehelwan dhaba and recieved food quite on time and with good packaging . As I was eagerly waiting for the food, with my mouth watering, I opened the box of vegetable and started to eat the food. To my surprise I found some...
Aug 26, 2019 by Shubham Jain
Swiggy - Pathetic service and no payment received no refund Open
Blatant Lies from the Customer Care Order No. - *********** Order Placed at *:** Pm today in the evening and delivery time showing ** mins. After not receiving the order within ** mins checked the order still being prepared. Called the deliv...
Aug 26, 2019 by Nitin Lohia
Dominos Pizza - Late delivery refund Open
This is regarding the refund claim for the delayed order (Order no. *** placed on **th July ****). I have already raised this concern with dominos customer support on the **th July itself (Concern ref no ********). After that, they (Dominos) su...
Aug 22, 2019 by Atul Kulal
Uber Eat - Food not delivered and charged Open
Wrong order brought by a delivery guy and when I ask him to get me the correct order than he denied and called customer care people. Customer care guy asked me to accept the wrong order or else you will be charged. When I denied from accepting ...
Aug 15, 2019 by PRAVEEN KUSHWAHA
Swiggy - Stale food delivered Open
I ordered food from swiggy. They said it will be delivered in ** min. But it took ** min. The food which we got was stale and half-cooked. I raised a concern with the team. They don't want to listen. Service agent said ok I'll share your experi...
Aug 14, 2019 by Vishal Vijapure
Zomato - Cheated by restaurant as well as delivery boy and zomato did absolutely nothing Open
Order id- ********** I had ordered food from *q restaurant at *:** pm on ** august via Zomato. The order was confirmed and delivery time was given as **-** minutes. Even after ** minutes the delivery time was showing the same. So I contacted c...
Aug 13, 2019 by Vikas Samal
Uber Eats India - Unable to submit support request Open
My Uber eat account has been put on hold and Uber doesn’t allow me to submit any issue through their application. I had placed an order with Uber Eats and after the order is being confirmed and prepared the order never arrived at my delivery ...
Aug 12, 2019 by Thangaperumal Nadar
Swiggy - Refund not given Open
I ordered food from swiggy on ** July ****. The money got debited from source account but the transaction got failed. I have contacted the swiggy chat team regarding the issue and they didn't help me resolve the issue. I am attaching concerned ...
Aug 12, 2019 by Raj Kumar
Swiggy - Food not delivered even after 3.5 hours Open
I've ordered from swiggy at *.** pm with the promise that my order will be delivered shortly, at *.**pm I raise my issue about my order being delayed and they said that they have assigned a delivery executive, at *.**pm, I again contacted them ...
Aug 10, 2019 by Sharad Prakash Barnwal
Zomato - Spoiled foods delivery Open
I ordered from Zomato but I got fully spoiled foods. So very shocked. The doughnut is a bad smell like a stone and I think this doughnut is * days old. Other foods all old and bad so I've immediately contacted them for this issue and I asked re...
Aug 06, 2019 by Lourdu Vinoth
Swiggy - Order not delivered and kept waiting more than 3 hours Open
Ordered chicken biryani from Kondapur Posts house restaurant using Swiggy. But the order is picked up by another executive rather by the assigned executive. I spoke to the customer care guy but didn't resolve the issue. Waited around * hrs stil...
Jul 28, 2019 by Shabaz Ahammad Pamaluru
Zomato - Happy occasion of son's birthday turned into a nightmare by zomato Open
Order No. ********** Also, the bigger issue I want to highlight is how zomato manipulated/inserted chat text attributing to me which I did not type. I have elaborated this below. All timestamps below are taken directly from Zomato app: I had...
Jul 21, 2019 by Archana V.G.
Swiggy - Harsh language of delivery boy Closed
Actually, my friend ordered food for me in swiggy. Later I got to know that she has given a wrong address. When I apologised and tried to guide him to my location, he started yelling at me and that made me feel so worse. I cancelled his deliver...
Jul 18, 2019 by Ayesha Fathima
Dominos Pizza - Charged amount twice for single order Open
I ordered pizza via net banking and during the process, the first-time transaction failed. I started the transaction again and it was successful. But money got deducted both the times. I told the issue to dominos and they said that they will ch...
Jul 18, 2019 by Mohit Rawat
Zomato - Payment failed but money deducted Closed
On *th July I was trying to pay for the order but the message displayed that payment failed please try another mode though money was deducted. So I tried paying through other mode and it was successful. But later on, I came to know that both or...
Jul 14, 2019 by Pawan Maske
Swiggy - Refund not given Open
I've ordered food from Swiggy on *th June **** worth Rs. ***. Even after waiting for * hours food was not delivered to me. Their excuse was that my food package was taken by some other delivery person by mistake. I've asked them to raise the sa...
Jul 14, 2019 by Tarun Srivastava
Dominos Pizza - Dominos money refund issue after order cancellation Open
I have ordered Pizza through Dominos mobile website on **th June ****. The order was placed and I made a payment through credit card. Since the delivery took more than ** mins I called the customer care to inquire about the order. The customer ...
Jul 10, 2019 by Ashwin Balaji
Uber Eats India - Package not received but they charged for everyone Open
First, of *th July and second on *th July I ordered food from uber eats. After some time the order was cancelled by restaurant and food was not delivered. I ordered food from uber Rs ** second time ** got deducted from my account but the order ...
Jul 08, 2019 by Rohit
Swiggy - Food not delivered and unprofessional attitude by the delivery girl Open
Order No. *********** I have ordered through swiggy on */*/**. The app displayed that order is being delivered. Despite the fact that the delivery girl didn't visit our office. While inquiring through helpline it was conveyed to us that it was...
Jul 08, 2019 by MALHAR GOSWAMI
Swiggy - Stale food delivery Open
I ordered food from the zippy restaurant via swiggy on dated **/**/****. The food was stale so I complain it to swiggy. In response, they said there is no such policy for this issue and they can only refund ₹**. As I asked them to provide me ...
Jul 04, 2019 by Deemepra meena
Zomato - Eggetarian food delivered while Zomato App was showing it as 100% Veg Open
On ** June ****, I have ordered french toast in Jabalpur using Zomato app. The app was showing french toast as ***% veg marked with greens symbol on app. However, after receiving & having a small bite of the same. We realised that it is made up...
Jun 30, 2019 by Ankit Vajpai
Swiggy - Damaged item delivered no refund offered Open
Placed an order with Swiggy on **/**/** at *.** pm. That was spoiled on the way to delivery. So a replacement order was generated at *.** pm which was delivered at **.** pm. But the replacement order was not consumable. The product was either d...
Jun 27, 2019 by Kirti Motilal Shah
Swiggy - Cake delivered damaged Open
The cake was delivered damaged. I sent the pic to swiggy. They are saying they will only take feedback. They even say they have made a mistake before and will make mistakes in future because they have compensated previously they cannot compensa...
Jun 26, 2019 by Josley jafran vas
Zomato - Zomato did not refund rejected prepaid order Open
I ordered from zomato.com on *th June ****. The order number is ********** and order amount is ****.**. I able to track the order and called immediately the Zomato Valet when he nearby my home but I was not able to connect him after multiple at...
Jun 23, 2019 by Sushobhan Sarkar
Zomato - Code CRICKET applied but the prediction chart is not visible to me Open
Code CRICKET applied but the prediction chart is not visible to me. While I will get ***% cash back from it. From the last * days, they are just writing it that will sort this issue but now no one is reverting back. Now last * times I have used...
Jun 19, 2019 by Rahul Sharma
Swiggy - Food spilt because the packaging was sent unsealed Open
The food was sent unsealed hence the food was spilt. When contacted the customer care they said they are not responsible for sending food in without spillage. This is *rd class service from swiggy. When asked to send a mail that they are not re...
Jun 17, 2019 by Josley jafran vas
Uber Eats India - Uber Eats has refused to refund money for damaged order Open
Uber Eats team has refused to refund the amount for Rs **.** paid against Order #***** on the pretext that my account has been flagged on account of high credit given. I am not able to understand why the company fails to understand that if bad ...
Jun 16, 2019 by Yetan Kalra
Swiggy - Food not delivered and disrespectful and insulting behaviour of the swiggy customer service Open
I am just pissed off and aggravated by Swiggy again. This is the second time I am experiencing issues with them. I thank you Voxya for helping me last time with my issue. I placed an order of *** from Swiggy and I got a call saying some unkno...
Jun 16, 2019 by Amit Kumar Vajpayee
Swiggy - Damaged and non consumable food delivered Open
I had packaging and spillage issue with the food delivered to me. Also, the bag in which food was packed was torn and damaged. After waiting for more than one hour twelve mins they delivered to me such kind of unsafe and unconsumable food with ...
Jun 08, 2019 by Kokila thorat
Swiggy - Non veg delivered instead of veg Open
Swiggy delivered non-veg biryani full of chicken pieces instead of veg and that too very late. We are Jains. After opening and putting in utensils I realized it. Had to throw all the utensils and had to go out for dinner. I had to throw the en...
Jun 02, 2019 by Piyush Jain
Swiggy - Swiggy delivery delay Open
I have ordered biryani from Maharashtra lunch home with ** mins expectation at *:** pm but the time now is *:** and still, the order is being prepared and ** more minutes in addition. ...
Jun 02, 2019 by Umamaheswari N
Milkbasket - Order not delivered and no response from vendor Open
I have recharged my milk basket account with amount **** and after that, I have ordered milk of amount **. But I didn't receive my order and money is deducted from my account. I have raised the issue, sent an email as well but no response. Due ...
Jun 02, 2019 by Shashank Tyagi
Swiggy - Security & user data maintenance Open
Swiggy had failed to resolve the user queries in the time limit. I had reported that someone is using my email id in ordering the food. I had called and emailed the details of those order ( * orders), the support team is just saying we are look...
May 28, 2019 by Venkatesh Madhamanchi
Swiggy And Adyar Ananda Bhavan Sweets - Order not delivered and cancelled without information Closed
I ordered for dinner at *:** PM and swiggy app show me the estimated time of delivery ** minutes. I called to delivery boy number provided by swiggy after the expected time over so delivery boy denied delivering the dinner. I complain about the...
May 27, 2019 by Ashish Goyal
Freshmenu.com - Cheating customers with bill calculation total Open
This is with regards to FreshMenu food chain Billing pattern and their new way of misleading and cheating their customers. *) Jumbo Dum Chicken Biryani - Quantity- * *) Samak Al Faham - Quantity - * Item Price: ***/- Coupon code applied: -*...
May 26, 2019 by Ravi Vasamsetty
Swiggy - Damaged goods delivered Open
On the **st of May, I had hosted my birthday party for which I ordered ** large pizza's from the swiggy mobile application. The order number was *********** and the total amount I paid was Rupees ****/- When I opened my pizza boxes to offer to...
May 26, 2019 by Palaash Tarapore
Swiggy - Cancellation fee filed Closed
I'd ordered from a known nearby restaurant at Calicut. Due to certain unavoidable conditions, I had to cancel the order. Swiggy has charged me Rs ***. I'd called my order at swiggy and also called up the restaurant directly regarding cancellati...
May 24, 2019 by Krittika Hebil
Pepsi Co India - Found an insect or a dirt kind substance in Pepsi co India product (nimbooz 7up) Open
Today I had made a purchase of Nimbooz *up of Rs. ** from my nearest store and before opening it I found dirt or an insect inside the bottle. The bottle is sealed pack. I am attaching the photographs of the bottle with this mail which show it a...
May 23, 2019 by SATNAM SINGH
Swiggy - Refund not provided Open
There was packaging default in two of my order of amount Rs ** and Rs **. I complain about it on Swiggy and they got ready to refund the amount by saying that it will be provided to you within * working days. But it has been over * month and st...
May 23, 2019 by Vaibhav Mishra
Egg suppliers - Fake eggs received Open
Today my son brought a carate full of eggs from a reputed egg whole seller and all eggs are fake. When I broke the egg whites and yolk mixed immediately. So I tested it by burning the egg on gas. The cover started to burn like plastic. This is ...
May 21, 2019 by Anita singh
Swiggy - Got non vegetarian food against veg order to a person vegetarian since birth Open
I had placed an order for “Mixed Veg in Hot Garlic Sauce Combo x *” from restaurant China Gatherings DLF Phase * Ggn vide order No. #*********** via swiggy App on */*/**** at *.** pm. I ordered this meal for my regular lunch from swiggy and...
May 21, 2019 by AJAY SHARMA
Biryanibykilo ubereats - Food delivery cancelled after 2 hrs of placing the order Open
I placed an order for biryani via UberEats on Friday, May **th at *.** pm. The delivery partner was Biryanibykilo with outlets across NCR. The order was confirmed and initially estimated arrival was shown as *.** pm. Then it changed to *.** pm ...
May 20, 2019 by Ankit Gupta
Namaste India - Selling product more than MRP Closed
I went to Manoj Milk point near Pakka pul in Farrukhabad and I asked for two packets of buttermilk whose MRP was ** Rs. each. But he asked me to pay ** Rs each when I asked the shopkeeper that the MRP is ** Rs each then she started using abusiv...
May 19, 2019 by Vibhav dixit
Swiggy - Item missing spillage issue on swiggy Closed
This is unfortunate but this is the third time I am using a different platform to complain against swiggy. My order number **********. *- First of all I have found one missing item from my order i.e one maharaja vada pao out of two that ruined...
May 18, 2019 by Rajat
Uber Eats India - My order item is missing Open
I place the order to singlas from uber eats. I ordered the butter masala dosa+vada. The delivery boy delivered but the samber was missing from in the bag. Singla says they put everything in the bag. I try to contact the delivery boy but his pho...
May 18, 2019 by Shyam saini
Zomato Media Pvt Ltd - No response from support team Open
The number of events Zomato support was beyond inadequate: * The duration in which these occurrences happened: * months. Cause: No response/ very late response from the Zomato support team. Zomato has more than elaborated on the fact that t...
May 18, 2019 by Aadya Saxena
Swiggy - Refund not credited Open
It's been more than ** days since my payment for two orders got failed. This worst app is not taking any actions regarding my issue. Please help....
May 15, 2019 by Shruti Mishra
Swiggy - Food not delivered Closed
I ordered a meal cost Rs ** on swiggy Saturday, May **th *:** pm from wah ji wah restaurant. The delivery time promised was **-** minutes. Order no. *********** but I called about ** pm when I did not receive the order it was told that there is...
May 13, 2019 by Niraj sharma
Zomato - Food not delivered Open
At *:** pm on election day in Delhi I placed an order. It said that the order will be delivered in max ** mins. After *hr the status was "Restaurant is yet to confirm". I raised the issue with Zomato but no one responded. The order was importan...
May 13, 2019 by Aditya Sharma
Zomato - Food not delivered Open
The food has not been delivered and the restaurant is saying my item has been cancelled by Zomato as my money has been deducted. I didn't get any cancellation status and they are not also replying on my issue. Also not initiating any refund. Ki...
May 13, 2019 by Neha gupta
Swiggy - Food delivered very late Closed
My food is delivered to me after * hrs. Though the restaurant is just *-* km from my location and there was no issue of any traffic....
May 13, 2019 by Gaurav kumar jha
Burger King - Item missing in the delivery Closed
I ordered a burger along with fries and Pepsi (*** ml) from Burger King through swiggy. The delivery boy does not give the Pepsi with delivery. When I call him for an item missing he started blaming that company didn't give him the Pepsi. Then ...
May 12, 2019 by Sumit kesari
Swiggy - Very irresponsible customer care Closed
I had an issue regarding spilled and leakage food. Customer care executive did not give a resolution about late delivery. So how irresponsible people sitting there you can assume. Swiggy order no. #***********...
May 11, 2019 by Anshul Agrawal
Swiggy - Food quality really bad Open
I have ordered a cake from swiggy as it was my boss *st work anniversary. The entire cake was rotten stinking the entire occasion got ruined. Later called up CC to complain they were least bothered saying they will update the Baker about the is...
May 11, 2019 by Akhil Ajith
Zomato - Not delivering food by delivery person Closed
I placed an order through Zomato and also my order is prepared by the restaurant. In my Zomato account, it shows that the delivery person will pick up the order and delivered to you. After *.** hours I called the restaurant and he says the orde...
May 09, 2019 by Satyajit uday Patil
Swiggy - Rotten food delivered Closed
For the last few months, this is happening that whenever I order form swiggy the food is delivered rotten or too salty that if consumed food poising is confirmed. So I complain to swiggy customer care whenever I complain they say to take ** Rs ...
May 09, 2019 by Brajesh Goon
Zomato - Refund denied and food not delivered Open
Order No: #********** Order Date : **th Apr'**, **.**pm Amount: Rs ***/- Experienced a harrowing situation with Zomato on **th Apr'** (Mon). I have faced issues earlier regarding refund, late deliveries etc but Zomato had treated the situat...
May 07, 2019 by Anwesha Bose
Zomato - Order not delivered Open
This is happening repeatedly when the order wasn't able to deliver because it's not accepted by the restaurant. Here Zomato as the third party should take the responsibility whether the order is delivered or not but it doesn't especially in nig...
May 06, 2019 by SHAIK GOUSE BASHA
Swiggy - Delivery boy misbehaved Closed
I placed an order at *:** pm and it was *:** pm but I didn't receive my said order. So I called the delivery boy to know where my order was and he abused me for nothing. When he arrived at my doorstep and I asked him to call his superiors he tr...
May 05, 2019 by Pratik Bissa
Dominos Pizza - Package arrived 1 hour late Open
I place an order on Domino's Pizza on **th April ****. Order no.- ***. It came an hour late so as per the company policy (a refund for late delivery) I should have got a ₹*** refund, which I didn't so that's my issue here. Please do the needf...
May 04, 2019 by Amit Ranjan
Dominos Pizza - Late delivery of pizza Closed
I ordered pizza on **th April. The pizza was delivered after ** minutes and the quality was not good its too cold. Regarding same, I raised a complaint on **th April the request id number: *******. I had word with customer care they said I can ...
May 04, 2019 by ANAND KUMAR
Kinley Water Bottle - Not following MRP price Open
I went to dock ** a drive-in near Tadepalli Pathuru road Guntur district. They are charging water bottle more than MRP price and no MRP for those bottles. I said to them it is illegal but they are not caring my words at all. So I want to take t...
May 02, 2019 by Sukesh Sandiredddy
Uber Eats India - Rotten food delivered Open
I have been a regular consumer and one of the loyal uber eats customer. Recently I have ordered food from uber eats. Food which was order got an onion with peel and in the vegetarian dish, non-vegetarian items were found. Pick for all these thi...
Apr 30, 2019 by Mohit Sharma
Swiggy - Non delivery of order Open
I have ordered food today (**-Apr-****) at *.** pm. Order No-***********, but order yet not received till *:** pm. After calling multiple times customer care team not even given proper information. Swiggy assigned almost * delivery boys to but ...
Apr 29, 2019 by Gajapati Rao
Swiggy - Items not matched Open
I ordered food from the restaurant name Subbayya gari hotel at Hyderabad but when I got the ordered beverage was missing. I made a complaint about that till now no one responding and they closed the issue in the app. I am totally dissatisfied w...
Apr 26, 2019 by Makkena Venkateswara Rao
PVR Cinemas - High rates of food and beverages in theater Closed
I booked tickets for a movie which cost ***/per ticket and when I go to book food item they charged **-** ₹ for *** ml water bottle and for * food bucket popcorn ***-***₹. The price of the cold drink is *** Rs. PVR selling food item at a hi...
Apr 25, 2019 by Amandeep verma
Swiggy - Security concern from restaurant owner Open
On the evening of **th April ****, I had placed an order from Laziz pizza, beach road, Kozhikode, Kerala using my swiggy app. The order was paid via Paytm and delivered on time thanks to the delivery partner. The problem I had is the owner of t...
Apr 24, 2019 by Sandeep Nair
Zomato - Bad food delivered and threatened of legal action Open
I ordered * pizzas at *.** pm on April **. At about *.** I received those pizzas which were badly damaged and sticking to the top of the pizza box. When I informed through support, the guy named Saurabh straight forward said that he can't do an...
Apr 23, 2019 by Nikhil Yadav
Swiggy - Very bad quality food delivered Open
Yesterday after ** in the night I ordered a platter from some hog dogs store listed in swiggy. The sauces, fries and garlic roll are like very cold and very hard to eat. They got very stiff and a layer like formation on the sausages and they ev...
Apr 21, 2019 by PILLI PRANEETH
Swiggy - Uncooked food received Open
The order received was completely uncooked. The agent from swiggy said since we have already multiple times compensated you so this time we cannot give and also it's not swiggy responsibility. The issue is a customer cannot take guarantee of fo...
Apr 20, 2019 by Surbhi
Uber Eats India - Cancelled my order from their end and not refunding money Open
I ordered from uber eats worth Rs **.** and did online payment for the same. After some time I got a notification that my order has been cancelled. I called the support team to resolve the issue. They refused to refund my money saying that orde...
Apr 20, 2019 by Murtaza Arenpurwala
Swiggy - Order got cancelled Closed
Swiggy order no. ***********. The first swiggy confirmed my order then it also showing an order picked up after ** minutes. I received a call from swiggy that order got cancelled what kind of unprofessional behaviour is that and this is not the...
Apr 20, 2019 by Rajat agrawal
Pizza Hut - Pizza not delivered Open
I have ordered pizza yesterday at *.** pm. Till now I have not got my pizza. When called customer care they said we will arrange the callback. I got the call from the store saying that due to rain its got delay. I got * times messages stating t...
Apr 19, 2019 by Manoj Kumar S
Swiggy and subway - Food not delivered Closed
I placed an order from Swiggy for subway around **:** pm. I have ordered * subs which cost me around *** Rupees. I have waited till ** and after I raised an issue. They said the delivery executive was trying to call me which is untrue as when ...
Apr 18, 2019 by Sai Vivek Neralla
Swiggy - Refund not credited Open
I ordered food from Swiggy and made the payment in advance. After, waiting for the food for about * hour the status showed as delivered. I frantically rang the customer support and they issued me a refund. They are constantly claiming that the ...
Apr 18, 2019 by Suman Patra
Zomato - Regarding the refund Open
I have book food through Zomato on **.**.****. After booking same time cancel my order by mistake and the Zomato is taken ***% penalty of my food. Then I send mail to customer care. He told me our agent went to your location for delivery at tha...
Apr 17, 2019 by SYED MOHSIN HAIDER
Swiggy.com - Delivery guy called me to pick parcel from far place Open
Order ID #*********** *) Food quantity was not adequate to add on items were not added in good quantity. *) Cookie was very very soggy. *)Delivery guy called me to pick the parcel from far place from my home instead of delivering it to my d...
Apr 17, 2019 by Racheet Mehta
Swiggy - Fraud on coupons Closed
I have ordered food from Swiggy application on the ordered value Rs ***/-. The application claimed **% off on all orders. That's why I ordered the food and got off of Rs. ***/- which is roughly **% of the order value. I and swiggy had a chat o...
Apr 16, 2019 by Kovvada krishna chaitanya
Swiggy - Quantity given is not adequate Open
I had order chicken masala from a restaurant through swiggy. The quantity was not adequate. When I contacted the customer care for this issue they said the quantity depends on the restaurant and varies with different orders. So to prove if the...
Apr 14, 2019 by Josley jafran vas
Swiggy - Order cancelled without information Open
I have ordered on **th April and these people have cancelled my order after * hour without informing me. They actually have wasted my time in between an hour. Today I have spoken with them. They easily said that refund has been cancelled due to...
Apr 14, 2019 by Ameer Pahadasingh
Swiggy.com - Charged unwarranted fees due to some technical issues Closed
On **-March-****, I purchased "SUPER" membership with Swiggy.com, which entitles me to zero delivery and zero surge charges. This membership expired on **-April-****. On **-April-****, I placed * orders with Swiggy. I added the SUPER members...
Apr 13, 2019 by Srinivas Purna
Swiggy - Items were missing from the delivery Open
Some Items to be delivered were missing. Their customer support didn't give a satisfactory response. ...
Apr 11, 2019 by M. SAMEER
Swiggy - No refund on food order Open
This is related to poor and bad service of Swiggy for the order no ***********. I had the following issue with the order. *. The order got delivered in almost *hrs after several follow-ups (Where is the timely delivery policy of swiggy?) *....
Apr 10, 2019 by Vikash
Swiggy - Food delivered from different restaurant Open
Order id #***********. I have ordered food from Hyderabad chef via Swiggy. But they delivered from some other hotel. I asked the delivery guy but no proper response. I have a complaint at swiggy support. They gave me a compensation coupon. When...
Apr 09, 2019 by Manikandan
Dominos Pizza - Late delivery and outlet person is abusive Open
I ordered pizza in the scheme on **rd March. Within ** minutes I received notification that the pizza has been delivered but I didn't receive. So I called the outlet. They are abusive. Without listening they are saying refund chahie na mil jaeg...
Apr 05, 2019 by Richa aggarwal
Swiggy - Use of plastic in food Open
Despite my several complaints, swiggy is delivering hot food and beverages in leaking plastic instead of aluminium bags. They are not ready to correct themselves, forget the possibility of getting a refund from this company. I'm very scared as ...
Mar 10, 2019 by Prabhat
