Voxya Refund Policy

Please note that once we start working on your complaint, we are unable to offer any refund to you. We charge money for covering our expenses for contacting, drafting, preparing and sending documents & notices to you and the company. Sometimes inspite of our best efforts - the company may still refuse to resolve the problem. In such cases, we deem that we have provided our services satisfactorily and have done everything possible to resolve the matter.

As we offer basic services free and only charge money to cover expenses of providing paid services, so we are unable to offer any refund on your purchase. We do not under any circumstances issue refunds for paid services. This is non-refundable since it is not returnable. Please check the description of the service properly, before buying it and paying for it. We have no obligation to provide you a refund in following situations like:

You do not want it after you have purchased & paid;
The service did not meet your expectations;
You simply change your mind;
You purchased any service by mistake; or
You do not have sufficient time & knowledge to use the service or the help provided.

But we offer money back guarantee within 7 days time of making payment, if:
i) We have not yet started working on your complaint
ii) We have failed to take any action on your complaint e.g. sending email, posting at Facebook etc.
iii) You have not received any email or phone call from us

In order to claim money back, please contact us and provide these below details to receive refund:
- Your voxya.com complaint URL
- Your email id or mobile number used while making payment
- Your transaction number

Please note it may take upto 30 days in getting refund from us.