Dunzo - Money debited twice ^Closed

Hi. I used dunzo on mar ** to pick and drop an item. I paid **/- through gpay. It made me pay twice as it should failure first time but money has been deducted twice. I trief to raise query but they have only prepopluated queries and mine is n...

Mar 22, 2021 by Bhuvaneshwari G

Dunzo - Incorrect and missing items ^Closed

Placed an order on **th Feb at *:** pm from Dunzo via my registered number **********. The order consisted of * items, out of which * were missing and rest two were incorrect. All the details were shared with Dunzo support but till date there i...

Feb 14, 2021 by Gaurav chopra

Dunzo - Refund not received ^Open

I placed an order on **th November and it was cancelled later due to non availability of delivery partner and I have not received the refund yet in so many days....

Dec 05, 2020 by Anusha Rao

Dunzo - Paid twice and cancelled refund it done till now ^Open

Have made payment twice of *** rs,ultimately had to cancel ,but till Now it’s not refunded (screen shot available)...

Nov 30, 2020 by Vikram rao

Dunzo - Dunzo swiping your cards and cancelling your orders ^Open

Dunzo swiped my credit card Rs *** for my order but did not place my order and cancelled it at the same time. Reading up on other people complaints about no direct number for customer care goes to show that Dunzo is more likely to rip you off a...

Oct 31, 2020 by Lionel Joseph

Dunzo - Worms in food item ^Open

Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...

Oct 23, 2020 by Akshay Rathnavas

Dunzo - MOney debited from account but merchant did not received it MOney not reverted to my account ^Open

I Paid *** rs to Dunzo ( Grocery Delivery app) on **th Aug. Order was not placed but the money debited from my account. NOt the bank says, Transaction was successful but merchant Dunzo says they have not received it. WHere is my money then???...

Sep 24, 2020 by Kirti Trivedi

Dunzo - Refund not initiated ^Open

I ordered * items from Apna Store, Ardee City Rd, Block B, Ardee City, Gurgaon on April ** **** at **:**am via Dunzo. The delivery boy did not arrive to deliver the order, as a result of which the customer care was contacted by me. Post verifyi...

May 29, 2020 by Gourabi Das

Dunzo - Damaged product delivered and very unprofessional customer service ^Closed

I received a faulty medical steam inhaler The same day I reached out ti Dunzo I have been reaching out every day and they give a ticket saying I will hear from them in *hours. It's been *days and still have the audacity to ignore my issue. ...

May 04, 2020 by Kavya S

Dunzo - Refund ^Closed

My money was deducted from my account and I have got no confirmation from their end. I would like to know what should be the course of action ...

Apr 12, 2020 by Divyanka Vig

Dunzo - Amount debited twice on Dunzo no response on support chat ^Closed

I ordered first time. While I was trying to pay with PayTM, it was not happening, so i directly paid through debit card, but then it got debited from PayTM also. There is no response on Dunzo support chat as well....

Mar 04, 2020 by Divya joshi

Dunzo - Package delivered with items missing ^Open

On **th Feb, I have ordered ** packs of cigarettes * but I received ** packs of cigarettes *. They always close my chat by mentioning "issue forwarded to concerned team" and they will reach out to you. Issue reported in email as well but no res...

Feb 18, 2020 by Vijayakumar Annamalai

Dunzo - Order cancelled twice after reassuring DELIVERY and wasting time and energy ^Open

I am student , I do part time work and earn and also study side by side, I made an lrder through Sunzo where they showed a certain value for a certain amount of sweets, after ordering the DELIVERY GUY called me and made me talk to the sweet sho...

Feb 12, 2020 by Shubhangi

Dunzo - Dunzo not refunding amount which was paid ^Closed

Payment was made two times via google pay to dunzo app. But the app did not register it and kept asking me to pay again. I can share the UPI transaction IDs. The app is fake and is a scam....

Dec 28, 2019 by Aravind Kukkila

Dunzo - Paid via Google paid order not placed over dunzo ^Closed

Paid via google pay for dunzo but order wasn’t placed, amount deducted from account. There seems like no option to contact anybody to clarify or to ask about refund. ...

Dec 15, 2019 by Arpitha lakkanna

Dunzo - Order not confirmed ^Closed

I had placed a good order through Dunzo. The amount got debited from G pay but the Dunzo app shows as transaction failed. There was no good support from Dunzo too, they just sent automated messages....

Nov 15, 2019 by Cyril Jason

Dunzo - Dunzo amount debited from account but order not placed ^Open

I tried to place an order on Dunzo and amount is paid via Google Pay app. The amount is debited from my account and it is showing successfully in Google pay. But order not placed in Dunzo app. I am trying to reach to customer care but no respon...

May 21, 2019 by Rachit Aiyanna

Dunzo - Order not delivered ^Open

I ordered some item from Dunzo. It was saying in the app that it is delivered but I did not receive any such order and my money was deducted. When I messaged there support no one is even replying. They haven't replied in hours. It's like they ...

May 04, 2019 by Abhinav Jha

Dunzo - False charging for non delivered item ^Open

On ** Oct ****, I ordered a few items which included coffee. Post placing the order the dunzo delivery boy shared the image of the item in which he picked a coffee bottle of around ***, as it was costly I asked him to cancel it and deliver rest...

Apr 28, 2019 by Udiksha Jaiswal

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