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Dunzo
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How to resolve Dunzo complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Dunzo?
If you are not satisfied with Dunzo, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Dunzo and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Dunzo
But before filing a complaint, you should
a. Contact the customer support of Dunzo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Dunzo
Find the contact details of Dunzo to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
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Business Network
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Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Dunzo - Refund not credited Open
My order was not delivered on *th September I mailed dunzo they initiated, refund on *th September, the amount is not yet credited. Now when iam sending mail saying provide me the RRN they are not replying, only a system generated mail saying w...
Sep 19, 2023 by Riddhi dey
Dunzo - Rude behavior from delivery boy Closed
Sent medicines through Dunzo courier, Sanjay Kabiraj today, * June **** within Pune. He dropped it off, and when he tried calling me, I had to go answer the door. When I got back to my phone and called him back *-* mins later, he started abusin...
Jun 05, 2023 by Sonali Rao
Dunzo - Missing product Closed
I've placed an order and find items with less quantity than ordered. I tried reaching customer care through app but I did not get satisfactory resolution. I tried to mail but they simply said no refund or replacement is provided from their side...
May 09, 2023 by Shraddha Wargat
Dunzo - Money deducted order is not placed Open
I ordered ice creams and milkshakes, amount was deducted but order is not placed...
Feb 26, 2023 by Sadiq isham
Dunzo - Regarding refund for dunzo order Closed
Yesterday on * Feb I have placed order on dunzo.money has been debited from my Google pay account but order not placed on dunzo app.and there is no any information regarding on dunzo app about failing of order.there is one option for support o...
Feb 07, 2023 by Akash Kanade
Dunzo - Dunzo does not deliver my prepaid order Open
I recently ordered from dunzo app some skin care routine products and according to the dunzo application the order is delivered but I haven’t received the order yet. The order was prepaid. I have contacted with the dunzo support executive a...
Feb 01, 2023 by Rahul Jain
Dunzo - Items Missing Closed
Hi, I ordered grocery, shampoo and Butter Shampoo and Butter costed *** together, which was missing. This was the first time I ordered from Dunzo. They said they are not able to provide refund. And I lost almost *k due to someone else’s m...
Jan 07, 2023 by Neha Shirke
Dunzo - Package not delivered Closed
Today I placed an order in Dunzo but I have not received my order and it is showing in the app that the order has been delivered , i already paid the amount by Paytm so my amount has been deducted as well but i haven't received my package. ...
Dec 04, 2022 by Komal Arora
Dunzo - Delivered expired products and templated answers to my complaint Closed
A validity of ** days item mfd */**/**** Is sent to me on **/**/**** Support team writes to me they won’t be able to do anything despite me writing to the support team since the very next minute of delivery Time and again I have received e...
Nov 21, 2022 by Shweta Jain
Dunzo - Refund of 292 Rs not issued Open
I ordered a grocery of Rs. *** via Upi app on Dunzo (Pune) on ****-**-** **:** PM, but, Dunzo delivery neither delivered my order nor refunded the above amount. A message via app mentioned that due to unavailability of stock, my order is can...
Nov 07, 2022 by Dr. AMOL TALOKAR
Dunzo - Item of lesser value delivery than the one ordered Closed
I ordered cat litter box(large size) and a smaller size was delivered. After raising a concern for a replacement. On the phone app the case was closed without any resolution and when I dropped them an email. They gave false information stating ...
Oct 29, 2022 by Pratima Banka
Dunzo - Item missing Open
I have order item missing i got genric reply they will minimise the issue in future order, we i request for refund no reply....
Oct 27, 2022 by Mohamed Saleem Khan
I ordered item of *** rupees mortein repellent with free sample and applied ** rupees dunzo cash and balance paid *** rupees by upi phonepe order not delivered to me partner saying order cancelled app showing delivered i talk to company then re...
Oct 13, 2022 by Deepak
Dunzo - Dunzo Partial and wrong order received Open
I had ordered pasta and basil from a store using dunzo. The pasta was missing from the order and they gave us parsely instead of basil. As a receipt they have only sent an image of packaged goods, with no way to verify what was inside the packa...
Oct 12, 2022 by Shlok
Dunzo - Dunzo Order not delivered Closed
I had ordered from Dunzo. Delivery partner did not deliver the order but marked the delivered. Despite multiple emails to Dunzo team, no resolution received. order id: ***J*NW**** ...
Oct 04, 2022 by Prajakta Parte
Dunzo - Package not delivered Closed
Ordered from dunzo. Showed that the order has been delivered but have not received it and the delivery guy is not answering calls too. The support executive on chat closed the issue without intiating any refund too. This is disgusting and th...
Sep 26, 2022 by Shruti rawat
Dunzo - Order not delivered Closed
I had ordered from Dunzo. Delivery partner did not deliver the order but marked the delivered. Despite multiple emails to Dunzo team, no resolution received....
Sep 06, 2022 by Shashi Raj
Dunzo - Refund not received Open
Fazaria,chennai, refund was not initiated even after one month ...
Aug 21, 2022 by Fazaria
Dunzo - Refund Closed
I was trying to order watermelon from grocery in dunzo and I went to the payment section and I chose UPI payment i also got the message to pay *** so I paid it but the order was not taken...
Aug 02, 2022 by Saran
Dunzo - Parcel never got delivered Closed
I run a small business and deliver via Dunzo Business almost everyday. on the *nd of July, one of my parcels containing a cake worth ****/- was never delivered to one of my regular clients. I got to know about it only after she messaged me sayi...
Jul 15, 2022 by Kashmira Desai
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