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Dunzo
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Dunzo?
If you are not satisfied with Dunzo, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Dunzo and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Dunzo
But before filing a complaint, you should
a. Contact the customer support of Dunzo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Social Network
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Legal Network
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Dunzo - Package not delivered Open
Today I placed an order in Dunzo but I have not received my order and it is showing in the app that the order has been delivered , i already paid the amount by Paytm so my amount has been deducted as well but i haven't received my package. ...
Dec 04, 2022 by Komal Arora
Dunzo - Delivered expired products and templated answers to my complaint Open
A validity of ** days item mfd */**/**** Is sent to me on **/**/**** Support team writes to me they won’t be able to do anything despite me writing to the support team since the very next minute of delivery Time and again I have received e...
Nov 21, 2022 by Shweta Jain
Dunzo - Refund of 292 Rs not issued Open
I ordered a grocery of Rs. *** via Upi app on Dunzo (Pune) on ****-**-** **:** PM, but, Dunzo delivery neither delivered my order nor refunded the above amount. A message via app mentioned that due to unavailability of stock, my order is can...
Nov 07, 2022 by Dr. AMOL TALOKAR
Dunzo - Item of lesser value delivery than the one ordered Closed
I ordered cat litter box(large size) and a smaller size was delivered. After raising a concern for a replacement. On the phone app the case was closed without any resolution and when I dropped them an email. They gave false information stating ...
Oct 29, 2022 by Pratima Banka
Dunzo - Item missing Open
I have order item missing i got genric reply they will minimise the issue in future order, we i request for refund no reply....
Oct 27, 2022 by Mohamed Saleem Khan
I ordered item of *** rupees mortein repellent with free sample and applied ** rupees dunzo cash and balance paid *** rupees by upi phonepe order not delivered to me partner saying order cancelled app showing delivered i talk to company then re...
Oct 13, 2022 by Deepak
Dunzo - Dunzo Partial and wrong order received Open
I had ordered pasta and basil from a store using dunzo. The pasta was missing from the order and they gave us parsely instead of basil. As a receipt they have only sent an image of packaged goods, with no way to verify what was inside the packa...
Oct 12, 2022 by Shlok
Dunzo - Dunzo Order not delivered Closed
I had ordered from Dunzo. Delivery partner did not deliver the order but marked the delivered. Despite multiple emails to Dunzo team, no resolution received. order id: ***J*NW**** ...
Oct 04, 2022 by Prajakta Parte
Dunzo - Package not delivered Closed
Ordered from dunzo. Showed that the order has been delivered but have not received it and the delivery guy is not answering calls too. The support executive on chat closed the issue without intiating any refund too. This is disgusting and th...
Sep 26, 2022 by Shruti rawat
Dunzo - Order not delivered Closed
I had ordered from Dunzo. Delivery partner did not deliver the order but marked the delivered. Despite multiple emails to Dunzo team, no resolution received....
Sep 06, 2022 by Shashi Raj
Dunzo - Refund not received Open
Fazaria,chennai, refund was not initiated even after one month ...
Aug 21, 2022 by Fazaria
Dunzo - Refund Closed
I was trying to order watermelon from grocery in dunzo and I went to the payment section and I chose UPI payment i also got the message to pay *** so I paid it but the order was not taken...
Aug 02, 2022 by Saran
Dunzo - Parcel never got delivered Closed
I run a small business and deliver via Dunzo Business almost everyday. on the *nd of July, one of my parcels containing a cake worth ****/- was never delivered to one of my regular clients. I got to know about it only after she messaged me sayi...
Jul 15, 2022 by Kashmira Desai
Dunzo - Refund not received Closed
I ordered a few items from dunzo amd unfortunately it got cancelled by seller due to unavailability of those items. I received a message from dunzo saying that refund has been initiated and will be credited to your account in *-* business days....
Jul 14, 2022 by Somalin Da as
Dunzo - Refund Not putted Open
My refund is not been putted in my bank account ... They said that in * - * days we will put but now **-** days are passed ...they have not putted the refund till now . ...
Jun 24, 2022 by Ritu Nagpal
Dunzo - Money got deducted Open
On **th may ***rs Money got deducted and the merchant say that money not received, later phone pay said it got transferred to the merchant account ...
Jun 10, 2022 by Chaturbhuj kumar pathak
Dunzo - Dunzo Delivery person stolen my helmat Open
Im' residing in S.V Towers, Old Washermenpet, Chennai. On June *th Morning around *:** a DUNZO delivery person came to my flats for some delivery. While returning he stolen my helmat from the parking area, which was clearly recorded in the secu...
Jun 08, 2022 by Giri
Dunzo - Items short shipped and never delivered Closed
I have placed grocery order from my Sunit*@yahoo.com Dunzo account and paid INR **** on **th May ****. Following items were never received - Amul Taaza Homogenised Toned tetra pack - * Qty x INR ** = INR ***, Amul pasteurised butter *** gm x ...
Jun 01, 2022 by Sunit Uppal
Dunzo - Items not delivered Less quantity Open
I ordered *Kg Litchi at the price of ***/kg from Dunzo on May **st *:**PM. I was delivered only ***gms of litchi. Upon contacting Dunzo support i was promised for a resolution within ** hours but i havent even heard from them yet. No res...
May 25, 2022 by Rohit Chauhan
Dunzo - Wrong items delivered refund denied Closed
I received an order with Items that were completely different from mine The screenshot is my order and the photo contains pictures of what was delivered to me. Support executives response was curt and not helpful. I have also been waiti...
May 23, 2022 by Rishabh Iyer
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