Complaints
Swiggy - Negligence of service by swiggy food service Open
On the *nd of Feb **** at **:**hrs I ordered food for ₹***.**/-only (Items Include a Fried rice and chicken Lollipop) from Sree Subbu Mess, Race course, Coimbatore, through the Swiggy food delivery service. The food was not delivered till **:...
Feb 05, 2021 by Ajai Prasannah.G.S
Swiggy - Swiggy is not refunding my money to the source Open
Today I tried to order a Birthday cake through Swiggy app. I chose Phonepay as a payment mode but I got a message on the app saying the payment failed and asked to pay again. I did not attempt to pay again as the money was already deducted from...
Dec 14, 2020 by Kumar M
Swiggy - Order placed No Food No money Open
I placed an order with Swiggy on **-Nov at *:**PM with order# ***********. After **m, I was called to inform that delivery executive had a problem and they had to send a different person. A new order was placed by Swiggy at **:**PM. About **m ...
Nov 28, 2020 by Thiruveedula Prasanth
Dunzo - Worms in food item Open
Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...
Oct 23, 2020 by Akshay Rathnavas
Swiggy - Stale food delivered Open
I had ordered from Swiggy on *th October ****. The order was delayed. They first said that the delivery executive was caught by the police and now they are assigning a new executive and that will cause some delay. I told them I understand and r...
Oct 05, 2020 by Mohit khanna
Swiggy - Swiggy cancellation fee dispute Closed
Placed a complaint for a missing food item with swiggy . They gave an option to refund or said they ll send the food item but it was too late and we had already eaten . Now , they are charging me a cancellation fee for a ‘ missing item’ whi...
Oct 02, 2020 by Anuradha turner
Swiggy - It is really disappointing the way I have been harassed for all my recent orders I notice a constan Open
It is really disappointing the way I have been harassed for all my recent orders I notice a constant negligence in the service I have concerns with my past * orders *. My first order with order number ************ where in I have been a...
Sep 30, 2020 by Vinita Biswas
Swiggy - Cancelled order without reasons and charged entire order amount as cancellation fee Open
I had ordered my weekly groceries by * pm. as usual I was waiting for my order to get delivered. It was around * pm that might be last slots of swiggy grocery orders. Swiggy has not only cancelled the order without reasons but made it as non re...
Sep 16, 2020 by Sahana S P
Zomato - Food not delivered but i was charged Open
Dear sir, Due respect i shalu singh is using zomato for years and then has faced small issues regarding delivery and those issues were solved but few months back i raised a issue of my order not being delivered yet i was shown in my app that i...
Aug 25, 2020 by Shalu singh
zomato food app - I was promised a refund and didn t recieve it Closed
I ordered food from a restaurant and after ** mins I received a call from the delivery guy saying his vehicle was punchered and he had to get that repaired so immediately msged the customer care saying I ordered a roll which when recieved late ...
Aug 23, 2020 by Neetha Raju
Swiggy - Order not delivered only part refund provided Closed
I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my ...
Aug 19, 2020 by Harish Chopra (Harry)
Swiggy - Cancelled arbitrarily Open
Legal notice sent to them, but they least bothered simply sending some emails and by calling with some lame excuses. Sir, today I placed a breakfast order with your company, ORDER No.*********** and the same was accepted by you and amount o...
Aug 17, 2020 by M KISHORE KUMAR
Swiggy - Delivery canceled by Swiggy refund not processed Closed
I had placed an order with swiggy which was canceled without giving me any prior intimation. To give you some background, I am currently at my in-laws place in an army cantt area with limited cell phone network. I had ordered a cake for my pare...
Aug 16, 2020 by Divya Menon
zomato food app orderid - Package not delivered but charged Closed
On * August I had placed an order for a biryani from Behrouz Biryani -through the Zomato app. There was some problem probably with the delivery van which led to delay .Finally after an hour an a half of waiting , I cancelled the order with beh...
Aug 14, 2020 by Jennifer Juneja
Swiggy Bundl Technologies Pvt Ltd - Package was not delivered Open
I had ordered a meal of Rs.*** , the delivery partner never delivererd the order ,i never received any call or anything from the delivery guy . It feels he deliberately ate away the whole thing . I ordered the the food at night. No on called ...
Aug 06, 2020 by Kaustubh
Zomato - Pickup centre for tshirt is wrong Closed
I have recently downloaded Zomato delivery app to join as a delivery executive. I paid ****rs and the next step was to collect the tshirt and bag. But the pickup centre listed in the app is wrong. I can't collect the tshirt and my account will ...
Aug 02, 2020 by Rithvik Anilkumar
Swiggy - Swiggy web site using images from my FoodBlog website without any consent Open
One of the restaurent "Pind Di Rasoi" (in West Block, Amanora Mall, Hadapsar, Pune) which is part of delivery network under Swiggy Brand is using images from our cooking blog web-site "www.blissofcooking.com" without our consent. Speciall...
Jul 15, 2020 by Sangita Agrawal
Zomato - Zomato delivered the unhealthy Smelly food Open
Hi, I have order a pizza from zomato on *-july-****.After ** min they have delivered the pizza in sealed box on my buildings gate. I took the delivery and come to the house and open the box.I saw pizza was in its worst situation.like piece...
Jul 02, 2020 by Girraj Gandhi
Swiggy - Swiggy did not deliver my Order and did not refund my money Open
Order No: *********** with Swiggy. Order date: *st July **** I had ordered Brownies from Theobroma. This order never got delivered to my residence. I was told the packet was not delivered because my number was not reachable. I would like...
Jul 02, 2020 by Rahul Bhattacharya
Zomato - Food delivery never handled food properly Closed
Hi Jai hind i would like to raise complaint against Zomato.as well as i m big fan of this delivery service provider chain but because of some unprofessional food handler they are loosing their reputation in the market, i m straightly coming t...
Jun 27, 2020 by Gandhi chintan udayankumar
Swiggy - Food not delivered and refund also not processed Closed
I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the c...
Jun 17, 2020 by Manoj Pillai
zomato food app - Food not delivered and no refund of amount paid Open
I placed an order (order number **********) on Zomato on **.**.****. The delivery person arrived at the location but refused to come to my place upstairs and spoke rudely, over the phone. saying "niche bhi nahi aa sakte tum log". When I confron...
Jun 08, 2020 by AJAY JAISWAL
Swiggy - Package delivered and took away Open
I ordered through swiggy for a cake and sandwich which I didn't recieve. In fact they delivered and took it away at the same time saying that the order got cancelled. And there is no refund. I don't understand..Is there no morals? Moreover the...
Jun 08, 2020 by Manu.S.H
dominos pizza india - Late delivered Item Missing and Tastes Awfull Open
firstly in this pandemic they have received permission from government to operate and , then there are items on the app which I added which are missing now in my pizza, now the pizza delivery started approximately ** minutes after placing the ...
Jun 03, 2020 by Pratik Baliram Patil
Zomato - 2 Orders only 1 Delivered No Refund even after 1 month Open
On ** April **** I placed order on Zomato from Restaurant Pizza Peddlers for amount Rs***. OrderID ********** & OrderID **********. (All proof attached and systematically explained) I apologise as this will be very long to read so, I will ...
May 17, 2020 by Supreethkumar
Swiggy - Rotten food and fraud Closed
Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...
May 07, 2020 by Atin Taneja
Dominos Pizza - Refund not received Open
Order No ***, Vashi. Order ID: ********* I paid for pizza via zomato app Rupees *** on **.**.**** for delivery. However from Vashi I got a call and an sms from Dominos that order was cancelled and refund would be paid to my account. Its more t...
May 05, 2020 by Bulti Karmakar
Zomato - Not delivered and cancelled later Closed
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu
Zomato - Utter Carelessness Corona Pandemic Open
Delivery agent not wearing a mask and gloves during this Corona pandemic. It's a shame that they can't follow basic safety guidelines during this pandemic. Sambhar delivered has hair strands in it. They can kill thousands of people this way...
Mar 29, 2020 by Raghvendra Kumar
Zomato - Zomato On time or Free Offer Closed
I have ordered lunch (Order Number **********) from a famous restaurant in Hyderabad at **.** pm on **th March **** Order was accepted by the restaurant seconds after placing it. It has an offer "on time or free" so the delivery time for that ...
Mar 14, 2020 by J Sai Tharun
Zomato - Zomato food not delevired Open
I have ordered food online, delivery executive has taken the food and no response form him long time his name is chandrajan , number **********- and zomato customer care no proper response , they justy simply refund amount and i wasted my time ...
Mar 14, 2020 by Arun
Dominos India - Food was delivered late and was all cold and not upto standards Open
I ordered a medium veggie paradise pizza, a garlic bread and mirinda which was under **min or free delivery, the food got delivered ** min late plus it was all cold and did not match uptill standards. i want my money back on the order. ...
Mar 10, 2020 by Meena Singh
zomato food app - Refund related Open
I had order food from Zomato, but delivery agent not provide me any food and unable to contact with delivery agent. And my food cancel by Zomato but they say your amount is not refundable due to wastage of food.here I was hungry waiting for my ...
Mar 02, 2020 by Aman Kumar Singh
Domino S - Delayed in delivery Open
Firstly I ordered one pizza at *:** p.m. but when it was not delivered I called them they said that as due to your number was not reachable so that's why we had cancel your order but then I ordered again at *:** p.m. and it was delivered at *:*...
Feb 17, 2020 by Megha Verma
Swiggy - Package partially delivered Open
I ordered sweets from anand sweets worth Rs**** via Swiggy(Order#***********). Paid the amount via online before delivering.But they delivered sweets worth *** only and bill provided by delivery boy was only showing Rs ***. Even after following...
Feb 10, 2020 by Minu Mary Joy
Swiggy McDonald s - Swiggy sent me rotten food and didn t refund Open
Order number *********** Restaurant: McDonald's ordered food from McDonald's a burger and hot chocolate delivery executive couldn't handle food properly spilled hot chocolate infront of me. And the burger which was delivered had spoiled l...
Feb 07, 2020 by Dr Radha
Swiggy - Wrong item delivered Closed
Swiggy Order ID: *********** I received wrong order. I ordered for *) Boneless Chicken and *) Chicken Patiala; Total cost Rs. ***. Whereas I received *) Chana Masala and *) Roti. I complain about it on Swiggy Mobile App. Also discuss o...
Jan 31, 2020 by Arif M. H. Khan
Zomato - Poor Service by Zomato Open
Every time order the food from zomato they deliver the it very late. If we will chat with the customer service they give following excuses *. We do apologise for inconvenience that have caused to you. *. We will give you token of apology of I...
Jan 31, 2020 by Manpreet
Zomato - Package not delivered Closed
The delivery guy just showed that food was delivered and when i called him he was not answering. Later blocked me. So my food never came....
Jan 29, 2020 by Shivam
Zomato - Refund not received Open
I ordered food and paid online . Somehow food got rejected... I thought its rejected leave i ll get refund y to order again.. nxt day wen i didnt got any refund i enquired ... They said rider was calling and no was nt reachable so it got reject...
Jan 28, 2020 by Akash Mahilange
Swiggy - Robbery by Swiggy Delivery Boys Open
The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...
Jan 28, 2020 by Murugan Nadar
Swiggy - Robbery at Restaurant by Delivery Boys of Swiggy Closed
The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...
Jan 28, 2020 by Gabbar
Zomato - Food not received and payment debited Open
We had ordered a food delivery from Zomato. We saw that the status of order updated as REJECTED. This meant we didn't receive the food or contact from zomato valet. Even after this we initiated a chat with zomato executive personal. They kept ...
Jan 26, 2020 by Shweta Asodiya
Swiggy - Order was cancelled by swiggy after confirmation Closed
I am very very disappointed this kind of behaviour. I placed order with swiggy at ** and waited for two long hour.The delivery partner called me and asked me to come some other place if I want to take my order else he will not deliver the order...
Jan 09, 2020 by Utkarsh Singh
Zomato - Food not delivered Closed
I have placed an order today with ID: ********** with below address. However, food was not delivered as the delivery person went somewhere else and refused to redeliver it to the correct address mentioned with the order. When contacted Zomato c...
Jan 06, 2020 by Saikat chakraborty
Swiggy Bundl Technologies Pvt Ltd - Item missing Closed
I've ordered * items (* veg fried rice, * chilli gobi, * panneer **, * falooda) on **-Jan-**** @ *.** PM with swiggy. Order # ***********. Among * items, falooda was missing. When I asked the delivery partner, he told me to contact the swigg...
Jan 06, 2020 by Ezhilarasu
Zomato food delivery - Order Cancelled and amount not refunded Closed
The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it. This time it picked my old address and set it as the delivery address. I noticed it only after placing the order. I immediately used...
Jan 05, 2020 by Saifullah Dabir
Swiggy - Charged 50 by cancelling the order themselves Closed
I placed an ordered and delivery partner was requested to call me to an alternate number, instead he didn't arrive at my location and he cancelled my order and I've been charged **% of my total fees..The executive says I was not available at my...
Jan 04, 2020 by Roman
Swiggy Bundl Technologies Pvt Ltd - Swiggy Ordered food items were missed 3 out of 5 Open
I have ordered * items from Swiggy which costs around ₹*** on *st Jan ****. But Swiggy has delivered only * items. rest of * items were missed to deliver. We have identified that, In restaurant bill shown only for * items which was de...
Jan 04, 2020 by Subbareddy Ambati
Zomato - Cash on delivery mode has been blocked Closed
My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block...
Jan 03, 2020 by Aman Raj
Dominos Pizza - Refund back Closed
I had ordered few eatables on Jan *st night but I have not received anything which I have ordered from the delivery guy, but when I called they say its delivered... I need my refund back. ...
Jan 03, 2020 by Vineeth R
Swiggy - Missing items in the order and rest item which received was uncooked and too oily Closed
I ordered * item from swiggy from tunday kebabi (indirapuram) on *st january ,**:** PM ,Order ID:*********** *-mughlai pratha -* pcs which was missing from the order which I received (i opened the order in front of delivery executive ,he was t...
Jan 03, 2020 by Vikas kumar singh
Behrouz Biryani - Worst quality of Biryani I ever had Open
WORST BIRYANI QUALITY I ever tasted, spent lots of money and the delivery came in almost * hours. No tracking available. Tracking guy never picks up the call. After the delivery was late I thought atleast I got the biryani but believe me the ta...
Jan 02, 2020 by Nishant Kumar
Swiggy - Order not delivered Open
I placed an order on Swiggy at **:** pm on **-Dec-** but the delivery executive didn't deliver me anything till *:** a.m. on *st Jan, **** and pressed the delivery button, meanwhile I was talking about this incident with the customer care execu...
Jan 01, 2020 by Anjay Kumar
Zomato food delivery - Online food order app cheating Open
I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...
Dec 27, 2019 by Shivakrishna kadiyam
Swiggy - MRP and manufacturing date is erased and it seems product is outdated and is different Open
I ordered two ice-cream one is butterscotch and rainbow cassette. But butter one is different and MRP and DATE of MANUFACTURE is erased which is mandatory. I took strong objection but they denied for refund. I think food delivery company mu...
Dec 24, 2019 by Atul Prakash Prajapati
Swiggy - SWIGGYWrong Item Delivery No Refund Open
Yesterday ** Dec ****, I have ordered (ORDER#***********) * full quantity of Punjabi Kofta & * full quantity of Veg Kolhapuri as some important guests arrived at my house. But I have delivered with * full quantity of Kaju dish. As my guest dont...
Dec 16, 2019 by RAVI KULKARNI
Zomato - Non delivery and Non refund Open
Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his ver...
Dec 15, 2019 by Pallavi shreshtha
Swiggy - Order not delivered Closed
I ordered a biryani worth rs. *** from swiggy today and I didn't receive the order and it was showing delivered on the app. When I contacted their customer care executive he told me that their delivery guy is saying that he had delivered the or...
Dec 01, 2019 by Shubham Bansal
zomato food app - Received a totally wrong items Closed
Order no. ********** I ordered a mutton liver and mutton keema from madeena hotel using Zomato But i received a totally different items chicken fry and chicken masala and then i raised a compliant against a this by means of mailing to given...
Nov 29, 2019 by Vijayaragupathy
Zomato India - Fraud by zomato food delivery Open
Order id ********** Hi. I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed t...
Nov 27, 2019 by Anu walia
Swiggy - Rude behavior of the deivery boy Closed
Very rude behavior of the delivery boy and as well as got the melted the ice cream which i have already thrown in dustbin ... As well as while i asked for the refund they just kept saying the one line again and again...worst experience with swi...
Nov 27, 2019 by Kashish
Swiggy - Bad quality food received Closed
I have ordered a order from swiggy order no. *********** it's quality was very bad and i got delivery after many time and it has pacakaging issue also this is very bad I have ordered many time from other account but this is very my order qualit...
Nov 26, 2019 by Gurnoor
Uber Eats India - Order got cancelled and now im being asked to pay refund Closed
The delivery person cancelled my order and now I'm being asked to pay fine ...
Nov 26, 2019 by Karthik niresh
Zomato India - Food wasn't delivered and no refund received Closed
Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...
Nov 24, 2019 by Omkar Khot
Uber Eats - Food not delivered Closed
I ordered a food from a restaurent , and the delivery boy picked up the order rom the restaurent but the delivery did not reach me , i made online cash payment i want refund or the delivery boy should be answerable for what he did ...
Nov 22, 2019 by Joicy Jose
Zomato - Food not delivered and no refund received Closed
Hi, I ordered food on **th November, **** evening (Order id: **********. Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...
Nov 22, 2019 by Pearl
Dominos - Order cancelled without approval Closed
I ordered two Pizza of Worth rs***/- @*:** pm on **/**/****. The executive named PRATYUSHA DANALAKOTA with phone number ********** called me and said that my location was out of their delivery location after they made me paid for the order. Now...
Nov 20, 2019 by Tejaswani
Dominos India - Refund not provided Closed
Pizza delivered after *hr **mints.it was already reflecting delivered in app.poor customer support.they told claim for refund.delivery agent and manager bad behaviour no apologies....
Nov 17, 2019 by Megha saini
Zomato - Money refund Open
I had made an order from behrouz biryani on Nov **, **** on Zomato for an amount of Rs. ****.** /-. The payment was made through google pay at Nov **, **** **:** pm and the payment went from my account. But in zomato the payment was incomplet...
Nov 16, 2019 by Vijayakumar N
zomato food app - Food not delivered and money not refunded Closed
I gave an order on **th October , and Zomato delivery boy didn't diliver the order , so I claim for refund and more than ** days gone , until this time I don't receive my refund , whenever I chat with Zomato they always told that wait fo...
Nov 14, 2019 by Ashish Solanki
Zomato food delivery - No refund and food not delivered Open
I am order i chicken biriyani from Zomato app the order was not confirming by restaurant so i am for * minutes then i cancelled the order . That cancelling time they not showing the message of payed amount is not refundable at the cancellation ...
Nov 10, 2019 by White in black
Dominos pizza and paytm - Refund not received Open
Hi Dominos Team, On **th Oct **** i have ordered pizza having order no. *** from Bellandur Village, India store. Though the order was **minutes guaranteed , it was delivered after * hour. Even when i try to contact the store, the number was i...
Nov 07, 2019 by Sarada
Zomato - Tasteless food received from Zomato and they are not giving my refund Open
today i ordered malai chap from a restaurant in noida named rumali's, first of all, the address they provided in google doesn't match with the address they provided in zomato, i'm least concerned about that. Then the delivery person who deliver...
Nov 05, 2019 by abhishek adhikari
Swiggy - Order delayed and cold unconsumable food Open
Swiggy kept me waiting and then delivered uneatable food..after complaining and kept me waiting after lots of harassment they said they will refund..do we order and wait to get refund??their executive committed that they will compensate for har...
Nov 05, 2019 by Niraj sharma
Uber Eats India - Stale food delivered and refund not initiated Open
*. Stale food prepared *. Uncooked oil in food. *. Completely hazardous for health. *. Unethical delivery boy talking rudely and impolite. *. Hia license should be cancelled. ...
Nov 03, 2019 by Alyosha Raghuvanshi
Zomato - Zomato customer executive lying and confirms of something which isn t honored Open
I have a long standing account with Zomato - Restaurant Finder and Food Delivery App. I have bought Zomato Gold membership costing Rs **** on October **th **** at *:** AM IST after seeing the promotion that I will be getting **** Zomato credit...
Nov 01, 2019 by Srinivasa Rao Bhandari
Zomato - Package not delivered Open
They did not deliver the item. Claimed that they called but i did not receive any call. They denied refund and reattempt at delivery. ...
Oct 30, 2019 by Shabari Shankar S
Zomato - Items missing when food delivered by zomato Open
I had ordered * rotis, * mushroom bhaji, * biryani, but * rotis were missing when order was delivered, when i called shiv sagar restaurant they told delivery guy look at the order and bill, approves and only then he leaves for delivery whereas ...
Oct 29, 2019 by Shreya Singh
Swiggy - Food delivery getting cancelled frequently after waiting for hours Closed
I ordered food yesterday from swiggy and they confirmed it. After one hour delay they called and said restaurant is closed so please cancel your order. Due to this on a festival day, I had to remain hungry. I was mentally agonized by this p...
Oct 28, 2019 by Rahul Kumar Gupta
Behrouz Biryani - For delivery boy Open
The delivery boy used abusive language on phone with me and never delivered the order for the reason that he doesn’t know the location. Tried to explain him the address even then he was adamant and used abusive language and even dared me to d...
Oct 28, 2019 by Haseeb Badar
Swiggy - Cancellation of Order Open
Delivery boy cancelled the order without even calling me for once and i was tracking the person. He didn't even reached the destination. Also, my address is very precise including floor and room details. I waited for around ** minutes for...
Oct 22, 2019 by Himanshu Arora
Zomato - Double charged for food Closed
I first ordered paneer butter masala and lacha parantha and tried paying from PHONEPE, it said - PAYMENT FAILED!! I repaid from paytm and reordered ..now the delivery boy calls and tells me he brought two orders!! Why is Zomato cheating cus...
Oct 16, 2019 by Manpreet K
Swiggy - Food not delivered Open
I ordered food on swiggy and the order was confirmed. The order wasn’t delivered but was marked as delivered. I called swiggy support they said they will look after the issue. They said they were unable to contact the delivery executive so I ...
Oct 14, 2019 by Krishna potdar
Zomato food delivery - Zomato food order not fulfilled for Meal box from Granville Greens on Oct 2019 Open
Hi Team, Please note that the order paid today for Meal Box to Granville Greeens in Ghatkopar via Zomato app was not fulfilled due to reason of wrong pin location whereas order was given for right address where I am currently residing in C-*...
Oct 10, 2019 by Hiren C Shah
Swiggy - PACKAGE NOT DELIVERED Open
The food was not delivered , but in application it showed delivered at *:** pm. screenshort attached i have the delivery executive recording saying he is at the restaurant and the food is being prepared at *:**, but it was showing delivered in...
Sep 28, 2019 by Sagarika
Swiggy - Delayed delivery and cold food Closed
order was delayed ,executive gave wrong info ..keep on saying sorry and as usual apologies and no componsation of customer suffering..i will atach chat if demanded...
Sep 23, 2019 by Niraj sharma
Swiggy - 200 Rs charged for wrong address Open
Just now order sweets from swiggy.com set location took automatically location and my location is different. I requested swiggy delivery guy to deliver at my place for that I said I will pay extra also. He denied my request after that I got a...
Sep 07, 2019 by JAYARAM K
Swiggy - Regarding swiggy cheating on customers with bad quality food and fake discounts Open
I ordered an egg biryani from swiggy restaurant named dieto cafe (Dilshad-gardens). They kept the food cost *** and cut it and kept *** Rs on it. So I thought that they are giving the discount and proceeded to order later on as soon as the food...
Sep 04, 2019 by DIWAKAR REDDY
Uber Eats - Amount not refunded Closed
I ordered from uber eats on *st July ****. The amount was ****. The order was canceled from my end as we waited for * hours but they didn't send our order because they didn't have a delivery person. After that, I have been continuously calling ...
Sep 04, 2019 by Vandana Bhatia
Zomato - Not refund my full money and make excuses Open
I order two samosas on ** August of ** rupees (** Rs Paytm + ** Rs Zomato credit). The restaurant accepts the order but after a few minutes, I get a call from Zomato delivery boy he said samosa not available. I chat with Zomato executive he sai...
Sep 03, 2019 by Sachin barod
Swiggy - Refund not initiated even after not delivering the order Closed
On the *st of September, I placed an order #*********** for food via Swiggy. They called me and informed that order will be cancelled as the delivery guy met with an accident. I requested for the replacement order immediately. But instead of co...
Sep 03, 2019 by Sindhu M
Swiggy - Prepaid food not delivered and shown as delivered Open
I order on swiggy at *.** pm order no ***********. At **.** I got a call from *********** saying delivery guy met with an accident and they need another ** mins. I tried to reach them after that. I got the call from the same no at **.** saying...
Sep 03, 2019 by Shilpa sharma
Zomato - No refund received Open
I order food from a news outlet and Zomato showed delivery time **-** minutes. But as soon as I ordered it showed time * hour. I did not have * hour to wait so I cancelled even before the restaurant accepted it and now there is no refund. They ...
Sep 03, 2019 by Manan Deep Singh
Swiggy - Late food delivery Open
They promised me to deliver food in ** mins. After online payment and confirmation from the restaurant, they got late in food delivery. I ordered my food at **:**. At **:** it’s still showing preparing status. When I asked customer they turn ...
Sep 03, 2019 by Priyesh soni
Swiggy - Broken cake delivered twice Closed
I had ordered a red velvet cake from Cake Point via Swiggy with order no. ***********. The cake was delivered however was broken when I opened it. I raised it with the Swiggy support service and ordered for a replacement. I got the replacement ...
Sep 02, 2019 by Namisha Nair
Swiggy And Adyar Ananda Bhavan Sweets - Double payment for an order Open
On *th May, I have made one order from Swiggy from New Punjabi Food Corner, Bengaluru. The order amount was *** Rs. I choose Google Pay to pay the amount. While paying the transaction it got failed & also money got deducted. It also asked me to...
Sep 01, 2019 by Biswaroop Sen
Zomato - Item was not delivered Open
I did not receive my order #**********. Sent mail to Zomato support they forcefully claimed that it was delivered without any proof of delivery. On **th Aug I have placed an order to cake goals but after a long wait when I have not received any...
Sep 01, 2019 by Sanchari Banerjee
Zomato - Refund is not full and the partial refund is not credited to my card Open
I've received my order from Zomato in an absolutely filthy condition. The smell spread across the room as soon as I opened the package. I contacted the customer care and as soon as I sent the picture I got only one option to accept the refund. ...
Sep 01, 2019 by Prasanth Yenamala
Swiggy - Swiggy didn't deliver food Closed
I have ordered food on swiggy for my family. We have prepared everything for dinner and waiting for swiggy delivery. But we never received it and whole of us unable to sleep without food...
Aug 31, 2019 by Vins
Swiggy - Cancellation charges applied when i did not even cancel the order Open
I ordered two half plate momos from apetite momos airoli. I was ordering for my ofc location but accidentally selected my home address which is my default saved address. As soon as i finished completing the order, i realised it and applied for ...
Aug 30, 2019 by Ajith Shetty
Uber Eats India - Delivery partner took Rs extra Closed
I placed an order worth Rs. *** The delivery partner convinced me to pay him Rs **** since I didn't have change at the moment, and he assured me that he will get change and come back to return the same. He never came back and I couldn't ev...
Aug 30, 2019 by Meemansa Arun
Zomato - Prepacked dry snacks not delivered/Money not refunded Open
I ordered the following on Aug **, ****, to my residence in Bhubaneswar. ****************** ORDER SUMMARY Order ID: ********** Date: ** Aug **** Black Pepper Raga (* x ₹***) ₹*** Khatta Meetha Mixture (* x ₹***) ₹*** Delivery Ch...
Aug 29, 2019 by Samar K Tripathy
Uber Eats - Unethical practices and poor service by Uber Eats Closed
An order was placed with Uber Eats on August **st , ****. However, the ordered was cancelled with a remark that the delivery person could not contact me. Firstly the location of delivery was at my office which has a huge hoarding outside the b...
Aug 28, 2019 by Vinay kar
Uber Eats - Order not delivered without refund Closed
I am filing this complaint against Uber Eats. On ** August ****, I had placed an order worth Rs.***. ** for food ordered from Le Arabia Restaurant, Basaveshwaranagar, Bangalore and made the payment by Credit Card. The order was picked up by the...
Aug 28, 2019 by Deepthy Sunil
Swiggy - Food not delivered Open
I ordered food from Swiggy and received a message that order was delivered which was never received by me. I checked with the customer support and they told me that they had a word with the delivery agent and it will be delivered within ** minu...
Aug 28, 2019 by Abhishek Maurya
Zomato - Order not delivered Open
Zomato app shows that the order is delivered when the order is not delivered to me. Delivery executive is not picking my call and zomato customer service asks me to write to order@zomato.com for resolution in **-** hours. At least in these issu...
Aug 27, 2019 by Venkata Rahul Gupta Illindra
Pizza Hut - Pizza delivery service denied but the amount was not refunded Open
I placed an order through Pizza Hut App on August **,****. ORDER id# ********. The Pizza store (Kammanahalli,HRBR Layout) denied service citing reason that they do not deliver to the area. I was told to place an order to nearest elements mall ...
Aug 27, 2019 by Abhishek Kumar
Zomato - Fined with incorrect cancellation fees and refused to respond and refund Open
Issue : Cancelled & Added Penalty Of The Same Amount Due to reachability issue Truth : The rider never attempted delivery Ordered a pizza. Checked my application after **-** minutes that the rider is out for delivery. I called him and he ...
Aug 27, 2019 by Shivam Manchanda
Zomato - Order cancelled but amount deducted Closed
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will get resolve within ** hours b...
Aug 26, 2019 by Gnanasekaran
Swiggy - Pathetic service and no payment received no refund Open
Blatant Lies from the Customer Care Order No. - *********** Order Placed at *:** Pm today in the evening and delivery time showing ** mins. After not receiving the order within ** mins checked the order still being prepared. Called the deliv...
Aug 26, 2019 by Nitin Lohia
Swiggy - Refund is being pending since 14 days Open
I have ordered my food from swiggy on **th of August and due to heavy rain, the delivery executive was not able to deliver me the food as he got stuck and later I came to know that my order will be replaced and will be delivered to me later but...
Aug 25, 2019 by Anish
Swiggy - Package not delivered still charge cancellation charge Open
Swiggy delivery boy not delivered the food upon talking rudely and telling I will not deliver the product. I talked to swiggy customer care but the top of that receive message of cancellation charge from swiggy which was really ridiculous....
Aug 24, 2019 by Supriya
Swiggy - Food not delivered and refund not given Closed
I ordered food from swiggy and after half an hour the delivery guy calls me and says that everything fell down. He asked me to reach customer care and marked the order as delivered. I spoke to them and they initially asked me if I wanted them t...
Aug 24, 2019 by Simha Srivatsa
Swiggy - Order not delivered Closed
Hi sir/mam ihave ordered an @egg biryani at **:**am /**/august/** So the estimated delivery time **mins So as I have awaited till *:** ihave received an msg that our delivery partner has been contacted u ur Mobile hasn't reachable so kin...
Aug 24, 2019 by MD mahmood
Dominos Pizza - Late delivery refund Open
This is regarding the refund claim for the delayed order (Order no. *** placed on **th July ****). I have already raised this concern with dominos customer support on the **th July itself (Concern ref no ********). After that, they (Dominos) su...
Aug 22, 2019 by Atul Kulal
Zomato - Wrong inouts provided and no refund is processed Open
I have ordered food and mistakenly I have ordered it on a wrong address. The person that the zomato has allocated for the delivery of the same refused to deliver it at the correct address. It was just * to * passed from the time at which I have...
Aug 22, 2019 by Navdish Arora
Uber Eats India - Order not delivered to mentioned address Open
I ordered food on uber eats India in which I mentioned my complete address manually but the delivery partner completely ignored it and arrived at the location which I had not mentioned in the order. After that, the order was cancelled by them a...
Aug 16, 2019 by Monika Jain
Uber Eat - Food not delivered and charged Open
Wrong order brought by a delivery guy and when I ask him to get me the correct order than he denied and called customer care people. Customer care guy asked me to accept the wrong order or else you will be charged. When I denied from accepting ...
Aug 15, 2019 by PRAVEEN KUSHWAHA
Swiggy - My children is sleeping without taking food Open
Approx *:** pm I have ordered my food to swiggy ** min time they had given after that they approx *:** pm they were saying that because of the accident your delivery will be late till ** minutes. I had called that number after ** minutes but I ...
Aug 13, 2019 by Sunder Singh Latwal
Zomato - Cheated by restaurant as well as delivery boy and zomato did absolutely nothing Open
Order id- ********** I had ordered food from *q restaurant at *:** pm on ** august via Zomato. The order was confirmed and delivery time was given as **-** minutes. Even after ** minutes the delivery time was showing the same. So I contacted c...
Aug 13, 2019 by Vikas Samal
Uber Eats India - Unable to submit support request Open
My Uber eat account has been put on hold and Uber doesn’t allow me to submit any issue through their application. I had placed an order with Uber Eats and after the order is being confirmed and prepared the order never arrived at my delivery ...
Aug 12, 2019 by Thangaperumal Nadar
Swiggy - Food not delivered even after 3.5 hours Open
I've ordered from swiggy at *.** pm with the promise that my order will be delivered shortly, at *.**pm I raise my issue about my order being delayed and they said that they have assigned a delivery executive, at *.**pm, I again contacted them ...
Aug 10, 2019 by Sharad Prakash Barnwal
Swiggy - Refund not received Open
I cancelled my * order by delay in delivery from swiggy by customer care after that my refund is not credited my account till now (*weeks). I have done many mails, chats and call just wastage of time no response in there just told me waiting an...
Aug 07, 2019 by Chitrakant
Zomato - Order get cancelled Open
Placed order at *:**, with Order Number: **********. The delivery executive called me once at *:** (only once) and since I did not pick the call they cancelled my order. In the app delivery time was reflecting as ** min and I was expecting deli...
Aug 06, 2019 by Divya
Zomato - Deliver boy behaviour was not good Open
I ordered the food. But while I received the call from the delivery boy he asked that location is mentioned wrong. However not for * time often I order the item for the same address & same location. Then I request to him that please move toward...
Aug 04, 2019 by Jagannath
Zomato - Order picked but not delivered Open
I had placed a food order on the **th of July **** at around **:** pm and did the payment online of Rs *** online. The order was from Karama restaurant, mosque road. The order is included a Tawa shawarma and a masala french fries. After waitin...
Jul 31, 2019 by Shah Faisal Khan
Ubereats - Charged for food not delivered Open
Unethical business practices coupled with the most pathetic customer support among delivery options in India. They only give template responses on social media and respond like mindless robots over chat/phone. I placed an order on July **th ...
Jul 28, 2019 by Akash selvaraj
Swiggy - Food not delivered Open
I ordered my dinner through Swiggy on Sat */**/****, at *:** pm, ref #***********. There was no update about my food till **:** pm at which time I contacted the delivery partner. He mentioned his bike broke down and asked that I should contact...
Jul 22, 2019 by Manivannan Chandran
Zomato - Happy occasion of son's birthday turned into a nightmare by zomato Open
Order No. ********** Also, the bigger issue I want to highlight is how zomato manipulated/inserted chat text attributing to me which I did not type. I have elaborated this below. All timestamps below are taken directly from Zomato app: I had...
Jul 21, 2019 by Archana V.G.
Uber Eats - Package is not delivered Open
My delivery address is saint solider school sector * Pratap Nagar Jaipur Rajasthan. The delivery partner didn’t arrive here. When I call to uber customers support they said it was GPS fault We will not give any refunds ...
Jul 20, 2019 by Yogendra Nagar
Swiggy - Harsh language of delivery boy Closed
Actually, my friend ordered food for me in swiggy. Later I got to know that she has given a wrong address. When I apologised and tried to guide him to my location, he started yelling at me and that made me feel so worse. I cancelled his deliver...
Jul 18, 2019 by Ayesha Fathima
Swiggy - My money not refunded Open
On July *st ** pm I ordered. Even after * hr, the delivery boy didn't come. When I called him he says cancel your order? Is that the way he says? When I call him back after some time he switches off the phone, then I contacted swiggy care they ...
Jul 18, 2019 by Avinash
Swiggy - Order not received and they took around 2 hours to tell they can not deliver the order Open
I have placed an order at *.** pm and opted for express delivery on **th July ****, because I was very hungry and needed food soon. The status was "restaurant yet confirm your order" and the same status was there ever after * hours. I have to c...
Jul 16, 2019 by Sharath D L
Swiggy - Refund not given Open
I've ordered food from Swiggy on *th June **** worth Rs. ***. Even after waiting for * hours food was not delivered to me. Their excuse was that my food package was taken by some other delivery person by mistake. I've asked them to raise the sa...
Jul 14, 2019 by Tarun Srivastava
Zomato - Food not delivered Open
I have ordered food from Zomato (biriyani Zone restaurant) of Rs ****.** (paid online with order no #**********) on *th July ****. Neither the food got delivered nor Zomato is refunding the amount stating that the delivery boy couldn't reach me...
Jul 14, 2019 by Suchana
Uber Eats - Food not delivered twice Open
The delivery boy from Uber eats did not reach my location/gate and turned on the timer. He did not call me. He was a street away from my location. I called him and he denied to come to my location. Uber charged for this and did not provide a so...
Jul 13, 2019 by Bhaskar Sharma
Swiggy - Food not delivered by swiggy Open
Order no *********** I had ordered from swiggy and the wrong address was given for delivery. Immediately in * minutes, I chat and asked to change the location. Then I talked to the delivery boy. He was ready to come to the new address. I gave ...
Jul 12, 2019 by DEEPSHIKHA TRIVEDI
Dominos Pizza - Dominos money refund issue after order cancellation Open
I have ordered Pizza through Dominos mobile website on **th June ****. The order was placed and I made a payment through credit card. Since the delivery took more than ** mins I called the customer care to inquire about the order. The customer ...
Jul 10, 2019 by Ashwin Balaji
Swiggy - Food not delivered and unprofessional attitude by the delivery girl Open
Order No. *********** I have ordered through swiggy on */*/**. The app displayed that order is being delivered. Despite the fact that the delivery girl didn't visit our office. While inquiring through helpline it was conveyed to us that it was...
Jul 08, 2019 by MALHAR GOSWAMI
Zomato - Order confirmed by restaurant and then cancelled when I called Open
I ordered food from Zomato because I have a meeting at my office with my clients. It was very important to me. My order was confirmed by the restaurant. Then I waited for an hour. I called my valley who appointed for my delivery by Zomato, he t...
Jul 05, 2019 by Vikas Bhardwaj
Zomato - Package not delivered Open
The delivery person came and given * missed call for ** seconds of each and then cancelled the order within two minutes. As per their policy they will call the customer * times if not answered they will cancel the order and the money will be de...
Jul 04, 2019 by Santhanamariappan
maharashtra lunch home and swiggy - Less eye for detail Open
Very unhappy with the delivery of the outlet as well as the swiggy app. I placed an order through swiggy for * chicken tikka biryani and bharlela bombil (stuffed Bombay duck) and I got call from swiggy delivery guy stating that the restaurant (...
Jul 01, 2019 by KALPESH SONAWANE
Swiggy - Melted food delivered Open
Ref: Order Id: *********** We ordered Ice cream from cream stone through Swiggy. Swiggy delivered melted ice cream and it is in a liquid state. I placed this order **:** then he picked my order immediately but he delivered **:**. The distanc...
Jun 28, 2019 by A Muneswararao
Swiggy - Damaged item delivered no refund offered Open
Placed an order with Swiggy on **/**/** at *.** pm. That was spoiled on the way to delivery. So a replacement order was generated at *.** pm which was delivered at **.** pm. But the replacement order was not consumable. The product was either d...
Jun 27, 2019 by Kirti Motilal Shah
Swiggy - Cake delivered damaged Open
The cake was delivered damaged. I sent the pic to swiggy. They are saying they will only take feedback. They even say they have made a mistake before and will make mistakes in future because they have compensated previously they cannot compensa...
Jun 26, 2019 by Josley jafran vas
Zomato - Money not refunded Open
I ordered some food with Zomato and cancelled it in a second because I forgot to add chapati in it but they didn't refund the money. They are making fool of us. They are even not explaining that for what they deducted the money because in one s...
Jun 25, 2019 by Purnima
Zomato - Zomato did not refund rejected prepaid order Open
I ordered from zomato.com on *th June ****. The order number is ********** and order amount is ****.**. I able to track the order and called immediately the Zomato Valet when he nearby my home but I was not able to connect him after multiple at...
Jun 23, 2019 by Sushobhan Sarkar
Swiggy - Rotten food benzys hotel Bombay through swiggy Closed
I have ordered Thigadi and * appams from the benzys restaurant at south Bombay. I have got a rotten chicken and appam was unpalatable. When I called customer service of swiggy they told its not possible to give a refund. I really suspect that t...
Jun 21, 2019 by Appu Jose
Uber Eats India - Package not delivered Open
I have ordered food from Uber eats. The application of uber eats automatically finds my current location for delivery. The courier boy didn't arrive and used abusive words on the phone. The order got cancelled stating that the delivery boy appe...
Jun 17, 2019 by Kapil Shukla
Swiggy - Wrong food delivered Closed
Ordered food from BBQ nation and that was vegetable stuffed mushroom with rumali roti order no.was ***********. The delivery boy brought some dal and nan which I did not order. Upon calling on swiggy they forced me to accept that and said it wo...
Jun 14, 2019 by Niraj sharma
Zomato - Faulty item delivered Open
Placed an order for dosa and thumbs up. The cold drink's seal was not proper, hence the fizz (gas) has evaporated. I called the restaurant and they told me they will send another bottle, but I need to talk to Zomato. But Zomato clearly stated t...
Jun 11, 2019 by Bhawani pratap singh chauhan
Swiggy - Damaged and non consumable food delivered Open
I had packaging and spillage issue with the food delivered to me. Also, the bag in which food was packed was torn and damaged. After waiting for more than one hour twelve mins they delivered to me such kind of unsafe and unconsumable food with ...
Jun 08, 2019 by Kokila thorat
Swiggy - Swiggy cancelled my order without my consent Open
I placed an order and the order got accepted. After one hour the delivery guy called and told the item is not available. I just wanted to know why the order been accepted in the first place if it was not available. I chatted with the customer...
Jun 05, 2019 by Bhanukrushana Rout
Swiggy - Swiggy delivery delay Open
I have ordered biryani from Maharashtra lunch home with ** mins expectation at *:** pm but the time now is *:** and still, the order is being prepared and ** more minutes in addition. ...
Jun 02, 2019 by Umamaheswari N
Zomato - Zomato account blocked without reason Open
I am a regular Zomato customer from Pune. I have a Zomato Gold membership of * year. Yesterday, when I was placing my order from Zomato app suddenly my account was blocked. For no reason, my account is blocked. When placing the order I was chan...
Jun 02, 2019 by Prasad salwe
Swiggy - Super delay of 50 minutes Open
Super delay of nearly ** minutes Ordered at CharcoalEats for kids ordered at *:**. The parcel picked at *:**. Delivery time was *:** but delivered at *:**. No help on cancellation and from CC but long hold. Food was completly cold and dry. Ki...
Jun 01, 2019 by Mehul C Boradia
Swiggy - Package not delivered and charged 200 cancellation fee Open
I had ordered food for my parents and had specifically mentioned the delivery address. To my surprise, I got a call from Swiggy team stating address incorrect and by their own choice, they registered my current location as my delivery location....
May 30, 2019 by Shitij Paul
Swiggy And Adyar Ananda Bhavan Sweets - Order not delivered and cancelled without information Closed
I ordered for dinner at *:** PM and swiggy app show me the estimated time of delivery ** minutes. I called to delivery boy number provided by swiggy after the expected time over so delivery boy denied delivering the dinner. I complain about the...
May 27, 2019 by Ashish Goyal
Swiggy - Food not delivered Closed
I have placed an order which was promised to deliver within ** min. More than one-hour delivery guy deliberately disconnecting the call. Customer care agent not even replying....
May 26, 2019 by Puja dutta
Swiggy - Damaged goods delivered Open
On the **st of May, I had hosted my birthday party for which I ordered ** large pizza's from the swiggy mobile application. The order number was *********** and the total amount I paid was Rupees ****/- When I opened my pizza boxes to offer to...
May 26, 2019 by Palaash Tarapore
Travelkhana - Trick played with me Open
I placed an order of * chicken biryani, * non-veg thali, *veg thali. I got a call if I have to confirm my order then have to pay partial amount i.e. for * chicken biryani and veg thali. So did I but to play smart travelkhana guy brought me * no...
May 26, 2019 by Mukul singh
Zomato - Zomato purposefully cancelling orders paid already Open
We have placed an order through Zomato. The restaurant that we selected delivers our order to the mentioned address. We have proof as delivery was done before when we selected cash on delivery. We paid the amount while placing the order today a...
May 24, 2019 by Neena Prem
Swiggy - Package not delivered Closed
This food delivery company cheating with me. That company is not able to deliver at my proper address so this night I can't take my dinner please help me Voxya. They also deducted my payment and cancelled my order. Please give me justice....
May 23, 2019 by Jitendra Kumar Parida
Zomato - Zomato couldn’t refund my money Closed
My order got cancelled cause the delivery guy couldn’t reach me. Now I want my money back. Kindly please do something....
May 22, 2019 by Farzeen khan
Swiggy - Amount deducted from my account Open
Amount deducted from my account. Also, I paid cash to the delivery boy because swiggy customer care guy committed it will credit back to my account. Still no refund of the amount. It's ** days over....
May 22, 2019 by Rajendra Nayak
Big Basket - Package not received Open
My delivery from BigBasket was re-scheduled twice and yet the company was unable to deliver my order. I called the company * times with over * hours of total call time and * hour of hold time. I am frustrated with the experience. They have not ...
May 22, 2019 by Suraj chakraborty
Swiggy - Got non vegetarian food against veg order to a person vegetarian since birth Open
I had placed an order for “Mixed Veg in Hot Garlic Sauce Combo x *” from restaurant China Gatherings DLF Phase * Ggn vide order No. #*********** via swiggy App on */*/**** at *.** pm. I ordered this meal for my regular lunch from swiggy and...
May 21, 2019 by AJAY SHARMA
Zomato - Pizza not delivered Open
On ** Sept I ordered pizza. The order was cancelled by the store after * hours. After * enquire calls. The guy said we couldn’t deliver your order. We will refund your money in *-* days. It’s been months I haven’t received anything. After...
May 21, 2019 by Akash Shindhe
Biryanibykilo ubereats - Food delivery cancelled after 2 hrs of placing the order Open
I placed an order for biryani via UberEats on Friday, May **th at *.** pm. The delivery partner was Biryanibykilo with outlets across NCR. The order was confirmed and initially estimated arrival was shown as *.** pm. Then it changed to *.** pm ...
May 20, 2019 by Ankit Gupta
Swiggy - Refund not yet processed Closed
Customer support is very rude in swiggy. Agents are not at all caring about the customer. I have ordered from swiggy and the ordered got cancelled from the delivery boy. No one called us about it but swiggy is claiming that they tried to call w...
May 19, 2019 by Mahesh Muniganti
zomato food app - Refund transaction amount & changes company policy Open
I have a request to you that the amount is Rs.*** / - from order to Sitaram Dhaba **th April *:** pm #*********. I have had a very bad experience with a company delivering a food named Mayoter Place with the company Zomato. Who sent me to his c...
May 19, 2019 by SUDHIR DILIPBHAI RAVAL
Zomato - Food is not deliver to right place Closed
I ordered food through Zomato. Shortly after placing the order I got a call from the delivery boy and he said he don't know the location then I confirmed the address. After that, he calls me again and he said he follows the Zomoto navigation an...
May 18, 2019 by Rishikesh Yadav
Grofers India Pvt Ltd - Package not delivered Open
I have placed an order from Grofers which was supposed to deliver by * am today. How as the company reschedule my order delivery to * pm without my consent but it did not get delivered till * pm. I contacted the delivery boy on his number but h...
May 18, 2019 by Smruti mishra
Zomato - Order cancelled by zomato and not refund amount Open
I have ordered yesterday evening. After the order, I have received a call from Zomato executive and they tell me your address is wrong and your order will not be delivered. After call discussion I try to call delivery boy he also told me the sa...
May 18, 2019 by Muneesh
Zomato - Package not delivered Open
My order didn't come yesterday. The delivery boy cheated us and he also told us to rate him on Zomato app. He also cheated Zomato by saying that he has already delivered the order. But in reality, he didn't deliver the order. I also rated the d...
May 18, 2019 by Arti Devi
Uber Eats India - My order item is missing Open
I place the order to singlas from uber eats. I ordered the butter masala dosa+vada. The delivery boy delivered but the samber was missing from in the bag. Singla says they put everything in the bag. I try to contact the delivery boy but his pho...
May 18, 2019 by Shyam saini
Zomato - Order get rejected Open
I would request to you please cross check all the details which are related with my order. I mentioned all the suitable details and mentioned the number but delivery boy is not aware of that. Could you please tell me the reason behind that why ...
May 18, 2019 by Bryan
Sakthi Poultry Farms - Goods not delivered Open
I had registered in the Trade India website for purchasing eggs. On **th Jan ****, I got a call from Sakthi Poultry Farms from its owner named Sakthivel that he will provide eggs. We had a deal of *** box eggs to be sent from Chennai to NJP via...
May 17, 2019 by SIDDHI NARAYAN PRADHAN
Swiggy - Asked for the cancellation charge Closed
Swiggy showed food delivery time as ** min and cancelled my order within ** mins. Due to my meeting at the same time, I could not take the first call. When I tried to call back meantime they have cancelled my order. In term and condition, its o...
May 16, 2019 by Juhi
Swiggy - Charged extra money Closed
This mail is regarding the complaint of this order. Today **th May ****, I had ordered the thali from express veg. I had applied for the thali which is of Rs. *** and ** Rs. delivery charges and I had applied a discount coupon code for the same...
May 15, 2019 by Sandeep Sharma
Ubereats - Cancelled my lunch Closed
I ordered lunch and the actual delivery point was *km away from the delivery point shown. Even after requesting delivery they refused. Requested to pay Rs ** extra. Finally, they cancelled the lunch and it might have been used by the Ubereats p...
May 14, 2019 by Suresh
Swiggy - Food item not delivered Closed
Order #***********. I have placed this order in swiggy on **th May **** at around **:** pm. As the order was not delivered for a long time, I called the swiggy customer care around **:** pm on the same day. The executive told he had contacted ...
May 14, 2019 by Manoj
Fng Cake Delivery - Deliver product in worst condition Open
I ordered a butterscotch cake for my mother on mother's day and I paid Rs.***+Delivery charges. The owner commits to me that he will deliver in * hour. I order at ** pm afternoon and I got * hours late deliver at *:** pm. A whole complete day I...
May 13, 2019 by Shivani upadhyay
Swiggy - Food not delivered Closed
I ordered a meal cost Rs ** on swiggy Saturday, May **th *:** pm from wah ji wah restaurant. The delivery time promised was **-** minutes. Order no. *********** but I called about ** pm when I did not receive the order it was told that there is...
May 13, 2019 by Niraj sharma
Burger King - Item missing in the delivery Closed
I ordered a burger along with fries and Pepsi (*** ml) from Burger King through swiggy. The delivery boy does not give the Pepsi with delivery. When I call him for an item missing he started blaming that company didn't give him the Pepsi. Then ...
May 12, 2019 by Sumit kesari
Swiggy - Very irresponsible customer care Closed
I had an issue regarding spilled and leakage food. Customer care executive did not give a resolution about late delivery. So how irresponsible people sitting there you can assume. Swiggy order no. #***********...
May 11, 2019 by Anshul Agrawal
Swiggy - Order not delivered Open
Food was ordered at *.** pm. I received a call from the delivery guy Gaurav Gupta saying he will not be able to deliver the food. On asking why he said the system is down and the restaurant owner is not giving the food which is to be delivered....
May 11, 2019 by Sukhendu Reddy
Zomato - Package not delivered Open
I have orders some item on Zomato. After * hours it was showing on the way. The next morning it was showing delivered. When I call the delivery boy he told that he is unable to serve because he is a teacher....
May 11, 2019 by Chandan
Zomato - Not delivering food by delivery person Closed
I placed an order through Zomato and also my order is prepared by the restaurant. In my Zomato account, it shows that the delivery person will pick up the order and delivered to you. After *.** hours I called the restaurant and he says the orde...
May 09, 2019 by Satyajit uday Patil
Zomato dominos - Twice deducted money for same order Open
I had made the payment twice for the same delivery for dominos pizza order no. #********** on */*/** at *.** pm. First I made the payment from my Paytm wallet but no invoice message was received and again at the time of delivery the delivery bo...
May 09, 2019 by Shilpa dash
Swiggy - Misbehaviour by the company Closed
Wrong delivery, wrong replacement and misbehaviour by customer care executive. Please help....
May 09, 2019 by ELHAM ANWAR
Zomato - Cheating the customers Closed
I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused and all of sudden my order ca...
May 09, 2019 by Radha R Naik
Zomato - Food not delivered Open
Imagine when you have your medicine and you call Zomato executive about delivery and he assures you that food would be delivered in ** mins but it never comes. On the contrary, it shows that food has been delivered. ...
May 09, 2019 by Abhishek Tiwary
Zomato Media Pvt Ltd - Packet not delivered and cancellation charges levied Open
I ordered from Pakwaan restaurant in Hyderabad, waiting for the order. I didn't receive the order when I called the delivery executive. He said that he cancelled the order because of inability to reach out and without calling informing cancelle...
May 07, 2019 by Utkarsh
Zomato - Refund denied and food not delivered Open
Order No: #********** Order Date : **th Apr'**, **.**pm Amount: Rs ***/- Experienced a harrowing situation with Zomato on **th Apr'** (Mon). I have faced issues earlier regarding refund, late deliveries etc but Zomato had treated the situat...
May 07, 2019 by Anwesha Bose
Swiggy - Delivery boy misbehaved Closed
I placed an order at *:** pm and it was *:** pm but I didn't receive my said order. So I called the delivery boy to know where my order was and he abused me for nothing. When he arrived at my doorstep and I asked him to call his superiors he tr...
May 05, 2019 by Pratik Bissa
Zomato - Harassment over shoddy service complaint Open
Zomato has cheated us (the customer) and then slandered Romeo's pizza (their client) by blaming them for a fault of their own. On many occasions have shown clear disrespect and utter disregard for the rights of the consumer. They first deny us ...
May 05, 2019 by Samridhi Chopra
Dominos Pizza - Package arrived 1 hour late Open
I place an order on Domino's Pizza on **th April ****. Order no.- ***. It came an hour late so as per the company policy (a refund for late delivery) I should have got a ₹*** refund, which I didn't so that's my issue here. Please do the needf...
May 04, 2019 by Amit Ranjan
Zomato - Food not delivered Closed
I order food through my A/C ********** from hotel Shahi Darber, Bokaro, Jharkhand against Order no:**********. After receiving this order the delivery boy Mr Deepak called me through phone no +************ and said he not able to deliver the o...
May 04, 2019 by Santanu Dutta
Uber Eats India - Charged a cancellation fee without delivering food Open
I placed an order from Uber Eats and one of the items was missing at the time of delivery. When I complained about it to the customer care, they simply refused to help me and cancelled the order without calling the restaurant. The delivery agen...
May 04, 2019 by Anwesha Chakraborty
Zomato - Delivered spoiled food Closed
I ordered from Zomato at **:** pm and got the delivery at ** pm which spoiled and spilled. From then, I kept several messages to Zomato saying the food is damaged but they didn't respond. They have kept a message to me * AM in the morning sayin...
May 03, 2019 by Satyasai
Zomato - Food service complaint Open
It's my last option to complaint to you. I had ordered a meal (veg thali) from urban kitchen restaurant on Zomato (location = Palwal, Haryana). I had made a mistake after delivery of food I just give * ratings to Zomato on their food app. When ...
May 02, 2019 by VAIBHAV KUMAR
Zomato - Refund for cancelled order Closed
I ordered food from Zomato but the order was cancelled from their end and didn't receive any call from the delivery boy as well. I already paid the amount through the debit card. They have not refunded my money. I order food on **th April and s...
May 02, 2019 by Ankit Arora
Swiggy - Cancellation fee wrongly charged Closed
I ordered Item A + B on swiggy and prepaid for the order. The delivery boy called me to inform that half of my order (Item A) is not available. He offered me to replace missing items of order with Item B only. If I would have wanted Item B, I w...
May 01, 2019 by Sweta
Zomato - Money not refunded Open
I ordered food from Zomato but their deliveryman not delivered food to me. I already paid the amount through the debit card. They are not refunded my money. I order food on **nd April and still, my amount is not refunded....
May 01, 2019 by Vijay Kumar
Zomato - Refund not received Closed
I order food from Zomato, but their deliveryman not delivered food to me. I already paid the amount through Paytm. They are not refunded my money to date....
Apr 30, 2019 by Sanjay
Swiggy - Delay in refund Closed
My Order was cancelled by Swiggy on **th April. No reason for cancellation given by Swiggy team. Amount got debited. I got a message that within *-* days refund will be processed. Until now I have not received the refund. I am still chasing the...
Apr 30, 2019 by Ravi kumar jangam
Swiggy - Non delivery of order Open
I have ordered food today (**-Apr-****) at *.** pm. Order No-***********, but order yet not received till *:** pm. After calling multiple times customer care team not even given proper information. Swiggy assigned almost * delivery boys to but ...
Apr 29, 2019 by Gajapati Rao
Dominos Pizza - Food not delivered Open
I ordered pizza from Swiggy dominos on **th April **** at *:** pm and ** minutes delivery guarantee were applicable on the order. But I did not get it within the guaranteed time. I still waited for ** to ** minutes and then tried to contact Swi...
Apr 28, 2019 by Mansi Manaswi
Zomato - Package not delivered Closed
Ordered food at *:** am on dated **/**/** from casa curry. Payment has been deducted from my PayTm wallet. But casa curry and Zomato is not ready to reply and delivery not received. Yesterday also Zomato has cancelled my order without any noti...
Apr 26, 2019 by Manish Kukreja
Swiggy - Security concern from restaurant owner Open
On the evening of **th April ****, I had placed an order from Laziz pizza, beach road, Kozhikode, Kerala using my swiggy app. The order was paid via Paytm and delivered on time thanks to the delivery partner. The problem I had is the owner of t...
Apr 24, 2019 by Sandeep Nair
Swiggy - Food not delivered Open
This is not the first time this happened with Swiggy but the third time. The delivery executives claim the order is delivered but it is not. To top of that they are rude. I do not need that as a customer. The service agents do not seem to respo...
Apr 22, 2019 by Soumya Goda
Dominos Pizza - Worst service given Open
I ordered by using my phone and the order number was ***. The delivery guy got late and forgot to bring Pepsi. They told me to wait ** minutes so that my pizza gets cold and I keep standing like a fool till infinity. I was given no cashback and...
Apr 22, 2019 by Prabhat
Zomato - Bad service provided Closed
This is regarding an order that I placed with Zomato through Zomato app today at *:** pm order ID: *********. I received first call from the delivery guy at *:** pm and last call at *:** pm after which he cancelled the order since I was not abl...
Apr 21, 2019 by Pawandeep
Swiggy - Stale food received Open
I ordered food through swiggy from Malabar house Chennai through their invoice number ***** on **/*/****. Swiggy number was ***********. The food was found to be stale. The chicken was smelling bad and was not fit for human consumption. When we...
Apr 20, 2019 by Prasi dev
Swiggy - No complete refund of money Open
I have given the order in swiggy and paid Rs. ***. I got a call from them after *:** hour from the delivery for address confirmation who don't know how to speak in Hindi or English. After that got another call from a swiggy representative who i...
Apr 20, 2019 by Sivaramakrishna
Zomato - Order not delivered and company refused to give refund Open
I ordered a cake from Zomato with the order ID **********. When the order was out for delivery I got a text stating delivery guy is not able to contact you please contact the delivery boy. After that, I tried calling the delivery guy but he was...
Apr 19, 2019 by Nidhi Pattani
Zomato Media Pvt Ltd - Order cancelled by the restaurant and refund not given Open
I am not getting refund also so that I can order back. This is also my wasting of time and opportunity of ordering from restaurants which are being close as time passes. Because of your irresponsible management, I am not able to order my food. ...
Apr 19, 2019 by Aasif
Swiggy and subway - Food not delivered Closed
I placed an order from Swiggy for subway around **:** pm. I have ordered * subs which cost me around *** Rupees. I have waited till ** and after I raised an issue. They said the delivery executive was trying to call me which is untrue as when ...
Apr 18, 2019 by Sai Vivek Neralla
Swiggy - Food not delivered Open
I ordered food online via swiggy at *:** am on April **, ****. They sent me a message confirming the order and gave an estimated time of delivery of about ** minutes. I waited till *:** am but on the Swiggy’s app it was still showing that foo...
Apr 18, 2019 by Raghavendra Tripathi
Swiggy - Package not delivered Closed
Swiggy accepted * orders * got delivered but the other order was marked delivered at **:** pm IST but I never received it. When I called them the representative informed that due to a technical problem the orders got marked delivered and said w...
Apr 18, 2019 by Soudipto Bose
Swiggy - Package not delivered Open
I ordered two plates pav bhaji from shiv Sagar Viman Nagar, Pune at *.** pm (prepaid Order) at *.** pm. I called the delivery executive assigned to please try and expedite the delivery as I have children and they are quite hungry. He agreed to...
Apr 17, 2019 by Nikki Pandey Awasthi
Zomato - Refund not received Closed
Zomato cheated me with my order which was placed mistakenly, for this I immediately contacted the delivery boy and Zomato Chat support to cancel the order or to refund my money but the Zomato refused to do so. The worst part is they cancelled m...
Apr 17, 2019 by JASNEET SINGH
Swiggy - Food not delivered Closed
I placed an order with Swiggy in Hyderabad around *:** pm, Order #***********. The restaurant accepted the order but about ** mins later, I received a call from one of Swiggy's delivery executives saying that the concerned restaurant is over-fl...
Apr 17, 2019 by Tanya
Swiggy - Package not delivered Closed
Its been more than one and a half hours since we have ordered our food. The delivery time was expected to be within ** mins. Everybody was tired and slept without eating food this shows how bad the service is of swiggy. They were not replying t...
Apr 17, 2019 by Vidhi gupta
Zomato - Not deliver the correct order Open
Today I placed an order with Zomato. They deliver the order but one item from that order was missing. At the time of delivery, the delivery agent was in a hurry and ask me to rate * stars for their service but he asks me to do it soon. I reply ...
Apr 17, 2019 by Ritu shukla
Zomato - Regarding the refund Open
I have book food through Zomato on **.**.****. After booking same time cancel my order by mistake and the Zomato is taken ***% penalty of my food. Then I send mail to customer care. He told me our agent went to your location for delivery at tha...
Apr 17, 2019 by SYED MOHSIN HAIDER
Swiggy.com - Delivery guy called me to pick parcel from far place Open
Order ID #*********** *) Food quantity was not adequate to add on items were not added in good quantity. *) Cookie was very very soggy. *)Delivery guy called me to pick the parcel from far place from my home instead of delivering it to my d...
Apr 17, 2019 by Racheet Mehta
Swiggy - Cancelled my food order Open
I ordered food from restaurant Kings of wings via the swiggy app on **th of April **** at **:** pm. After half an hour when there was a delivery executive was assigned to my order I then asked for help from swiggy chat. During the process, they...
Apr 17, 2019 by Aniket Singh
Swiggy - Worst quality of food Open
The food that was delivered to me was the worst quality of it, the entire food is lying on my dustbin because the food wasn't suitable for cattle as well. The gravy was stinking, the Parotha were half cooked. In fact, it was not even ** per cen...
Apr 16, 2019 by Deepak Kumar SIngh
Swiggy - Harassment done with me Open
I order the food from Swiggy. I was harassed by a delivery boy whose name is Akarsh....
Apr 14, 2019 by Nahida
Swiggy - Order cancelled without information Open
I have ordered on **th April and these people have cancelled my order after * hour without informing me. They actually have wasted my time in between an hour. Today I have spoken with them. They easily said that refund has been cancelled due to...
Apr 14, 2019 by Ameer Pahadasingh
Swiggy.com - Charged unwarranted fees due to some technical issues Closed
On **-March-****, I purchased "SUPER" membership with Swiggy.com, which entitles me to zero delivery and zero surge charges. This membership expired on **-April-****. On **-April-****, I placed * orders with Swiggy. I added the SUPER members...
Apr 13, 2019 by Srinivas Purna
Swiggy - Food not delivered and order got cancelled Closed
I have ordered food from swiggy on **-**-****. After some time I reached the delivery guy and he informed that he called me several times but I didn't pick up my call. I haven't received any call at all. I have called him again and went to pick...
Apr 12, 2019 by Raghavender
Swiggy - Refund not received after 15 days Open
I have ordered some food from swiggy on **th March, *.**. App says the order will be delivered within approx ** mins and then says the restaurant has accepted the order and preparing food. Then one delivery guy was assigned but he was too far f...
Apr 11, 2019 by Milind Bharambe
Swiggy - No refund on food order Open
This is related to poor and bad service of Swiggy for the order no ***********. I had the following issue with the order. *. The order got delivered in almost *hrs after several follow-ups (Where is the timely delivery policy of swiggy?) *....
Apr 10, 2019 by Vikash
Swiggy - Food delivered from different restaurant Open
Order id #***********. I have ordered food from Hyderabad chef via Swiggy. But they delivered from some other hotel. I asked the delivery guy but no proper response. I have a complaint at swiggy support. They gave me a compensation coupon. When...
Apr 09, 2019 by Manikandan
Dominos Pizza - Late delivery and outlet person is abusive Open
I ordered pizza in the scheme on **rd March. Within ** minutes I received notification that the pizza has been delivered but I didn't receive. So I called the outlet. They are abusive. Without listening they are saying refund chahie na mil jaeg...
Apr 05, 2019 by Richa aggarwal
Swiggy - Food sent was not sealed Open
The food sent was not sealed and packing was not good in spite of charging for packing. The papad sent was broken and sweet sent was received smashed with little gravy spilt. I had to throw the order and wait for customer care to end up with no...
Mar 22, 2019 by Josley jafran vas
