Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported Food Safety Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Food Safety Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Food Aggregator</b>
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
<b>2. Report to FSSAI</b>
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
<b>3. Send a Legal Notice</b>
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
<b>4. File a Consumer Forum Case</b>
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Worst food delivered (Swiggy.com) Open
I have ordered a thick shake from Thickshake factory through swiggy.com. The quality of the shake is very bad and I have contacted swiggy support. They just said sorry and replied with nonsense messages. I request you take action upon them....
Apr 15, 2019 by B
Different item delivered (Swiggy) Open
I have ordered a chocolate cake through swiggy but a different cake was delivered and there is no after support to get my refund back from Swiggy's side. ...
Apr 14, 2019 by Tarun
Food not delivered (Uber Eats India) Open
They confirmed my order of three chicken masala and then the order got delayed. We have to wait for one hour and fifteen minutes and then they suddenly cancel my order. We were late for other arrangements and then we are very hungry so we got m...
Apr 14, 2019 by Yogesh Bhagchand Dulhot
Harassment done with me (Swiggy) Open
I order the food from Swiggy. I was harassed by a delivery boy whose name is Akarsh....
Apr 14, 2019 by Nahida
Bad quality food and bad customer service (Swiggy) Open
I ordered biriyani and lime juice combo on **-**-**** on Swiggy in Kalamassery, Kerala, India. I paid Rs.*** via Paytm. The food had a bad smell. And the chicken and gravy were burnt. The rice was uncooked. Simply saying, never had to face food...
Apr 14, 2019 by Albert Augustine
Quantity given is not adequate (Swiggy) Open
I had order chicken masala from a restaurant through swiggy. The quantity was not adequate. When I contacted the customer care for this issue they said the quantity depends on the restaurant and varies with different orders. So to prove if the...
Apr 14, 2019 by Josley jafran vas
Amount deducted without our consent (Zomato) Open
The company advertised in the media about promo discount and accordingly a product of worth Rs. ***/- was available to the customer at Rs.**/-. The promo was from Zomato and we didn't have any problems with that. But From January onwards they c...
Apr 14, 2019 by Keshab Chandra Goswami
Order cancelled by the company (Zomato) Open
I cancelled an order of ₹*** just after * min of ordering. As it was ordered by mistake on Zomato. The amount was deducted from my paytm wallet. After cancellation, the whole amount paid was kept as a penalty and as I cancelled the order it n...
Apr 14, 2019 by Sumit Kumar
Order cancelled without information (Swiggy) Open
I have ordered on **th April and these people have cancelled my order after * hour without informing me. They actually have wasted my time in between an hour. Today I have spoken with them. They easily said that refund has been cancelled due to...
Apr 14, 2019 by Ameer Pahadasingh
Incomplete order delivered against full payment (Swiggy) Open
I ordered butter soya chap gravy, butter paneer gravy, butter soya chaap masala worth Rs. *** from Sharma Paneer Tikka, Bathinda. An item(butter soya chaap masala) was missing worth Rs.***. I immediately reported the problem to the restaurant a...
Apr 13, 2019 by Gursimran Singh
Refund amount not credited to my account (Swiggy) Open
On *th I order for an amount of Rs. ****/. The amount deducted but the payment not done. I called the customer care they assured of refund within *-* days. Till date, no refund done yesterday messaged two of their customer executive. Ms Charula...
Apr 13, 2019 by Uma Shanmugam
Bad quality of food delivered (Swiggy) Open
The food delivered was undercooked and extremely cold. I tried contacting swiggy and their restaurant but there was no response from them. Also, I raised a complaint....
Apr 13, 2019 by Ayush Bansal
Company refused for refund (Swiggy) Open
A chocolate shake was missing from the food I received and swiggy didn't give my refund for that and neither did they deliver the missing order. They just gave me a Rs ** coupon. ...
Apr 11, 2019 by Kanishk Rathi
Items were missing from the delivery (Swiggy) Open
Some Items to be delivered were missing. Their customer support didn't give a satisfactory response. ...
Apr 11, 2019 by M. SAMEER
Refund not received after 15 days (Swiggy) Open
I have ordered some food from swiggy on **th March, *.**. App says the order will be delivered within approx ** mins and then says the restaurant has accepted the order and preparing food. Then one delivery guy was assigned but he was too far f...
Apr 11, 2019 by Milind Bharambe
Dead cockroaches found in the food (Swiggy) Open
My Swiggy Order no is ***********. I ordered Rajma Rice and Cold Coffee with IceCream. I found *-* cockroaches in Rajma Rice and I don't know how much I had swallowed. I was too scared to open the cold coffee. Want a refund for the whole order ...
Apr 11, 2019 by Nishchhal
Issues in refund (Swiggy) Open
I ordered food from bake factory via swiggy and it was undercooked and when I asked for refund swiggy denied it saying their policy does not cover it....
Apr 10, 2019 by Sandeep Chitturi
No refund on food order (Swiggy) Open
This is related to poor and bad service of Swiggy for the order no ***********. I had the following issue with the order. *. The order got delivered in almost *hrs after several follow-ups (Where is the timely delivery policy of swiggy?) *....
Apr 10, 2019 by Vikash
Non Veg roll received instead of Veg roll (Uber Eats India) Open
I have ordered a Veg Harabhara Kabab roll from Rolls king through Uber eats app and after eating a bite of it I observed the taste is not as it should be. Then I asked my flatmate to check the roll and he confirmed that it is a chicken roll. A...
Apr 10, 2019 by Rohan Sharma
Money not refunded (Swiggy) Open
My food order was delivered on **th March and swiggy informed me they can't deliver food after * hour. They denied to refund and gave me false information that refund was done and check with the bank. It's been * weeks. ...
Apr 10, 2019 by Pratap shetty
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's