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Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Robbery by Swiggy Delivery Boys (Swiggy) ^Open

The Robbery happened on **th Dec ****, by two swiggy delivery boys who came to pick the sandwich Order in mid night . Since after **.** we close the main door and accept only online orders via Backdoor. We gave the cctv footage to swiggy and in...

Jan 28, 2020 by Murugan Nadar

Bill not provided (Mehfil restaurant ) ^Open

I and my freinds went to mehfil restaurant ,DILSUKHNAGAR branch and had dinner for about ₹*** and the waiter gave the invoice for ₹*** only and then we asked for the proper bill. But he said that they will not provide bill for that. As we d...

Jan 27, 2020 by Don vinit X V

Charged for carry bag (Karachi Bakery Private Limited) ^Open

As per rule shop cannot charge for carry bag, but I was charged...

Jan 26, 2020 by Piyush jain

Stale food delivered (Swiggy) ^Open

I ordered chicken alfahm and something of red colour was spilled over it and as a result of which it was smelling stale and stinky and when I complained about it they simply told we will not repeat it in future what about my money I spent on it...

Jan 26, 2020 by Hari Krishna

Food not received and payment debited (Zomato) ^Open

We had ordered a food delivery from Zomato. We saw that the status of order updated as REJECTED. This meant we didn't receive the food or contact from zomato valet. Even after this we initiated a chat with zomato executive personal. They kept ...

Jan 26, 2020 by Shweta Asodiya

Had to pay twice for the same order due to their problem but I am not getting my refund even after (Swiggy) ^Open

I order an item from burger king on **th of Dec, ****. Even after paying online they asked me to pay the amount again by cod as they were not able to process my money. They assured me I would get the amout of *** in my account within * days. ...

Jan 22, 2020 by Sohini Banerjee

Manipulations of discount by zomato (Zomato) ^Open

Hi, I am raising this concern as Zomato is manipulating prices .so that even after applying offers .it remains unchanged. I have attached order details for the same.kindly look into it....

Jan 21, 2020 by Ashutosh Kumar Mishra

Delivery of Spoilt Food (Uber Eats India) ^Open

On *th of January ****, I had ordered chapathi's from the (Kalam Hot KItchen) Restaurant at Tambaram via Uber eats App, the total bill amount was Rs.***. The same got discounted to Rs.** after availing an offer. The order was delivered and sam...

Jan 20, 2020 by G.Gowtham

Full order does not give on order id (Zomato) ^Open

I give order from zomato in Tiyasa Restaurant for two chicken biriyani (serves with two egg) with order id ********** in **th january *.** pm . I call restaurant to give two egg with chicken biriyani , then they said to me that two egg can not ...

Jan 17, 2020 by Astik Barik

Different order (Swiggy) ^Open

I ordered a Mango wafer Thickshake but it was totally different from what I ordered. It’s Taste was also disappointing. I wanted a refund for that particular order as it was one hell of an expensive Thickshake, but they refused to do so. T...

Jan 13, 2020 by Alok Ranjan

Bad food delivered with poor quality money not refunded (Zomato India) ^Open

It was bad food with rotten meat in the momo served to me from wow momo and it was having inedible food in it, I complained but it was not solved and rather they didn't communicate any further although it was said it will be resolved. I need a ...

Jan 12, 2020 by Raunak Nayak

Poor Quality Cold Food (Swiggy) ^Open

Received poor quality food and Swiggy has refused to provide refund...

Jan 11, 2020 by Kevin Sanghvi

Swiggy Ordered food items were missed 3 out of 5 (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I have ordered * items from Swiggy which costs around ₹*** on *st Jan ****. But Swiggy has delivered only * items. rest of * items were missed to deliver. We have identified that, In restaurant bill shown only for * items which was de...

Jan 04, 2020 by Subbareddy Ambati

Zomato Gold charges (Zomato) ^Open

I was charged with zomato gold membership due to their stupid app interface with just doesn't work properly and the moment it happened "accidently", I informed customer chat support, now they don't help ever. I have been sending emails to zo...

Jan 03, 2020 by Aman Agarwal

Online paid ordered not delivered (Domino S India) ^Open

I Am Prashanth Kumar. I Have Placed An Order From Zomato App To Your One Of Your Domino's Outlet On *st Jan **:**am But I Havent Got My Order, So I Tried Calling On *********** Several Times Till *am Till Then All Your Executives Have Asked Me ...

Jan 03, 2020 by Prashanth kumar V

Worst quality of Biryani I ever had (Behrouz Biryani) ^Open

WORST BIRYANI QUALITY I ever tasted, spent lots of money and the delivery came in almost * hours. No tracking available. Tracking guy never picks up the call. After the delivery was late I thought atleast I got the biryani but believe me the ta...

Jan 02, 2020 by Nishant Kumar

Order not delivered (Swiggy) ^Open

I placed an order on Swiggy at **:** pm on **-Dec-** but the delivery executive didn't deliver me anything till *:** a.m. on *st Jan, **** and pressed the delivery button, meanwhile I was talking about this incident with the customer care execu...

Jan 01, 2020 by Anjay Kumar

Wrong Item Delivered and not providing Refund (Swiggy) ^Open

Hi, I have ordered food on Swiggy **th Dec ****. Order placed at: **/**/****, **:** PM Order delivered at: **/**/****, **:** PM I have ordered * items from * restaurant. Out of that * item was wrong, instead of the item I have ordered, which...

Dec 30, 2019 by Krishnnan kartik

Order cancelled but money not refunded (Zomato) ^Open

When Will I get my refund? ORDER ID: ********** They have Already Stored Sweets I also Went To restaurant to Cancel the Order I already Told Them Not to Prepare .and now don't say That You have charged whole My money as cancelation fee I wil...

Dec 28, 2019 by Akshit Mohal

Online food order app cheating (Zomato food delivery) ^Open

I have order food on ZOMATO app from khaderbagh, mehdipatnam,hyderabad location on **th december ****,at **.** PM.I have paid the amount as prepaid but during some reason i have immediately cancel my order,even there is no customercare number a...

Dec 27, 2019 by Shivakrishna kadiyam

Zomato refused refund after assuring 4 times (Zomato) ^Closed

I had ordered food from Barbecue Nation Durgapur on **st July and fully paid online. The food was not delivered as I failed to respond to their calls. They charged me cancellation charges which are illogically defined in their policies as same ...

Aug 13, 2019 by K s sanil

Order undelivered and ignored (Swiggy) ^Closed

I work at G*, a Chicago based company located in Indiqube delta HSR. This was a lunch order which I was hoping to enjoy with my colleagues. The order was marked delivered but on real the order was never delivered. Quite an embarrassing and bein...

Aug 07, 2019 by Millendar P

Non veg delivered in place of veg (Swiggy) ^Closed

I had ordered for paneer butter masala with phulka and roti but swiggy delivered me chicken masala with phulka and roti. This is hurt to my religious sentiments since I am a vegetarian. Here is the swiggy order id ***********....

Aug 02, 2019 by Vinay Kumar R

Refund not received (Swiggy) ^Closed

Swiggy has not ensured that I have received a refund despite repeated efforts to obtain the same. Please do the needful....

Jul 18, 2019 by Gayathri.S

Harsh language of delivery boy (Swiggy) ^Closed

Actually, my friend ordered food for me in swiggy. Later I got to know that she has given a wrong address. When I apologised and tried to guide him to my location, he started yelling at me and that made me feel so worse. I cancelled his deliver...

Jul 18, 2019 by Ayesha Fathima

Stinking food from swiggy (Swiggy) ^Closed

I ordered this order from swiggy. They provide me with bad quality food and they are not ready to compensate for that. I have attached the order details with food....

Jul 18, 2019 by Pranitdarekar

Payment failed but money deducted (Zomato) ^Closed

On *th July I was trying to pay for the order but the message displayed that payment failed please try another mode though money was deducted. So I tried paying through other mode and it was successful. But later on, I came to know that both or...

Jul 14, 2019 by Pawan Maske

Wrong food keeps getting delivered (Swiggy) ^Closed

I ordered a blueberry yoghurt from Cocoberry and wrong flavour was delivered. It was medication technically because a doctor suggested I take natural yoghurt as a probiotic to counter my antibiotic. I hate the wrongly delivered flavour (strawbe...

Jul 10, 2019 by Arun K

Item missing refused to refund/replacement (Zomato) ^Closed

On *th July I have placed an order from zomato * boneless chicken biryani with extra raita and mushroom masala. But I have received only biriyani rice and extra raita was missing. Regarding this I contacted zomato they refused for replacement/r...

Jul 10, 2019 by Suman v

Delivered uncooked food and refusing for refund (Swiggy) ^Closed

I have ordered * mixed veg kurma and * sets of pulka at the homely restaurant. But I have received uncooked food which is uneatable. Regarding this I have contacted swiggy they just apologized and refused for replacement/refund. Order id ******...

Jul 08, 2019 by Suman v

Wrong food delivered (Swiggy) ^Closed

The order was delivered wrong twice over. The executive agreed to the mistake and said that a refund coupon for the entire amount would be generated within * hours. On contacting them later they have been acting cheeky and saying that we are re...

Jul 08, 2019 by Pritish Shroff

Refund of failed order is pending (Swiggy) ^Closed

I placed an order through Swiggy on **th May **** of amount Rs.**** and did the payment by net banking but the order got failed. I got mail and message as well stating that they will refund the amount within *-* working days. Today its **th Jun...

Jun 23, 2019 by Pragati Nikam

Rotten food benzys hotel Bombay through swiggy (Swiggy) ^Closed

I have ordered Thigadi and * appams from the benzys restaurant at south Bombay. I have got a rotten chicken and appam was unpalatable. When I called customer service of swiggy they told its not possible to give a refund. I really suspect that t...

Jun 21, 2019 by Appu Jose

Wrong food delivered (Swiggy) ^Closed

Ordered food from BBQ nation and that was vegetable stuffed mushroom with rumali roti order no.was ***********. The delivery boy brought some dal and nan which I did not order. Upon calling on swiggy they forced me to accept that and said it wo...

Jun 14, 2019 by Niraj sharma

Item missing from order (Swiggy) ^Closed

Out of * items orders, * item was missing. When complained there was no option of a refund. There was only option to reorder. Why would anyone wait for ** mins again to get the reorder delivered when it’s already past the meal time. It’s no...

Jun 02, 2019 by Anuradha

Zomato are cheaters (Zomato) ^Closed

First of all, Zomato did not deliver my order to the address I updated, then I get a call that they cannot deliver as it is * km away. When I cancel the order they have the cheek to advise me that a cancellation fee is applicable. This kind of ...

Jun 02, 2019 by Carlton Fernandes

Delivered Stale food and not providing any refund (Swiggy) ^Closed

I have ordered food from Swiggy (Paya Nihari soup) on May ** and I received stale food with the completely spoiled piece and smell. I have raised a complaint in help desk of Swiggy app and requested for refund/credits. But till now there is no ...

Jun 02, 2019 by Rohit Kumar

Charging cancellation charge for swiggy's fault (Swiggy) ^Closed

I have ordered through swiggy when I was in Kochi for a couple of times in which I wasn't set my location. It took the correct location but now it's set to somewhere in Pondicherry by swiggy. After ordering they are asking me to cancel the orde...

Jun 01, 2019 by CHITTA NAGA SAI MARUTHI CHARAN

Order not delivered (Zomato) ^Closed

I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....

Jun 01, 2019 by Shantanu Gupta

Order not delivered and cancelled without information (Swiggy And Adyar Ananda Bhavan Sweets) ^Closed

I ordered for dinner at *:** PM and swiggy app show me the estimated time of delivery ** minutes. I called to delivery boy number provided by swiggy after the expected time over so delivery boy denied delivering the dinner. I complain about the...

May 27, 2019 by Ashish Goyal

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Complaint filed against: Flipkart

Resolved

"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar
Complaint filed against: ZebPay

Resolved

"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"

Mrunmayee Palsule
Complaint filed against: HappyEasyGo

Resolved

"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung

Resolved

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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