Swiggy
- Wrong Item Delivered and not providing Refund Open
Krishnnan kartik filed this complaint against Swiggy on Dec 30, 2019
Hi, I have ordered food on Swiggy **th Dec ****.
Order placed at: **/**/****, **:** PM
Order delivered at: **/**/****, **:** PM
I have ordered * items from * restaurant. Out of that * item was wrong, instead of the item I have ordered, which is chicken kothu parotta. They delivered chicken **. Which is of no use to me, since I already ordered the starter in the same order.
I reached to help and chat with the customer support executive around *:** and continued multiple level escalation team discussions up to ** PM. Neither they are ready to deliver the right item nor ready to refund the amount I paid INR.*** for that item. Even I requested then to send an agent to collect the wrong item for that also they are saying no such policy or option available with them. Instead of the actual amount refund, they started bargaining from INR ** to *** as some coupon which I can use only on my next order. When I asked about the remaining amount which I lost due to somebody's mistake. They simply said this is the max we can offer as per our policy and sorry for the inconvenience caused to you.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
MakeMyTrip
"Voxya helped me send out a legal notice without much hassle which must have prompted MMT to react and resolve the matter. Thank you! "
Vishal Pawar
Related Complaints
Swiggy - Closed
मेरा ऑर्डर लेनदेन विफल हो गया लेकिन मेरे स्विगी मनी से पैसे काट लिए गए...
Feb 26, 2024 by Krishan Bishnoi
Swiggy - Partial item delivered Closed
I have placed an order from swiggy where I have order * box of gulaabjaamun each of fill up by * gulaabjaamun but while I am receiving the order I got to know that is less maybe then also delivered partner girraj kumar confirmed the same they g...
Feb 24, 2024 by Ritish singh
Swiggy - Fake advertisement on swiggy Restaurant didn t fulfill the offer shown on swiggy Closed
Swiggy was showing an offer for **% off on their dineout section so i booked a table for * on the restaurant and i dined at that restaurant and when i asked to pay through the swiggy dineout section the restaurant manager declined the payment s...
Feb 14, 2024 by Nikhil
Swiggy - The payment of swiggy order Closed
I have ordered cake in swiggy on *st feb it is in cod. i asked delivery boy to take by cash but he asked to do by paytm and i have sent in paytm but the amount sent in paytm are in process. Again i did payment in swiggy app. i asked to delivery...
Feb 08, 2024 by sri kousthub
Swiggy - Package not delivered Money not refunded Closed
The delivery person said he will deliver the package. I came to receive. Did not hand it over. And payment is not getting refunded. Neither they are accepting to deliver tomorrow ...
Jan 27, 2024 by Aastha Singhal