Swiggy
- Wrong Item Delivered and not providing Refund Open
Krishnnan kartik filed this complaint against Swiggy on Dec 30, 2019
Hi, I have ordered food on Swiggy **th Dec ****.
Order placed at: **/**/****, **:** PM
Order delivered at: **/**/****, **:** PM
I have ordered * items from * restaurant. Out of that * item was wrong, instead of the item I have ordered, which is chicken kothu parotta. They delivered chicken **. Which is of no use to me, since I already ordered the starter in the same order.
I reached to help and chat with the customer support executive around *:** and continued multiple level escalation team discussions up to ** PM. Neither they are ready to deliver the right item nor ready to refund the amount I paid INR.*** for that item. Even I requested then to send an agent to collect the wrong item for that also they are saying no such policy or option available with them. Instead of the actual amount refund, they started bargaining from INR ** to *** as some coupon which I can use only on my next order. When I asked about the remaining amount which I lost due to somebody's mistake. They simply said this is the max we can offer as per our policy and sorry for the inconvenience caused to you.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
Travolook
"In this pandemic, Voxya helped me to get my hard earned money back. I've no words to explain how happy I am. If you are duped by online scams, come to Voxya for help."
Sainathan G Iyer
Related Complaints
Swiggy - Food delivery late and less quantity Closed
I had ordered food from swiggy while ordering it was showing **-**minutes but it get delivered to me in *hour and because of late delivery food was not hot it became cold and tasteless. After delivery issue i get less quantity to food as compar...
Aug 28, 2024 by Piyush chaudhary
Swiggy - 1 quantity delivered for 2 ordered meals Closed
I had ordered * quantity meal from wow china on swiggy app on **th aug afternoon. The delivery guy brought only * and was arguing that I ordered only * and he delivered whatever he got from restaurant. He asked me to give complaint over chat. W...
Aug 22, 2024 by Kiran Jha
Swiggy - Order not delivered Closed
I ordered halfiram sweets from swiggy it’s showing delivered but not received to me....
Aug 19, 2024 by Divya kumari
Swiggy - Need a copy of restaurant bill paid last night Closed
Last night I paid Rs **,***/- on my credit card at BUNDLTECHN at the restaurant 'Sutra - The Gastropub' DLF Cyber City, Gurgaon. The ORDER #***************. I am requesting you for a copy of the invoice... i requested for the same on Chat with...
Aug 17, 2024 by ASHISH KANKAN
Swiggy - Food was spoiled and bad smell coming from food Closed
I order the food from Swiggy .. I order the food on **.** Am but I get the food on **.** when I taste the food… bad smell coming from food and totally food was spilled please take the food from my home And taste it and your costumer executive...
Aug 15, 2024 by Aman
