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Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Order not delivered to mentioned address (Uber Eats India) ^Open

I ordered food on uber eats India in which I mentioned my complete address manually but the delivery partner completely ignored it and arrived at the location which I had not mentioned in the order. After that, the order was cancelled by them a...

Aug 16, 2019 by Monika Jain

Non veg food delivered which create hatred (Swiggy) ^Open

I ordered a Dal makhani by swiggy on **.**.**** {Order id: ***********} as I & my family are pure vegetarians. We are Marwari by caste but they delivered a Chicken dish. When we seat for dinner we open the box we found it non-veg item. As my pa...

Aug 16, 2019 by Rohit Somani

Swiggy not delivered my order but charged fine too (Swiggy) ^Open

I have given order to swiggy with full address details. But they fail to deliver my order and took charge of me *** Rs for the order cancellation. I did not do so. They cancelled the order and refund money back after deducting cancellation char...

Aug 15, 2019 by Deep Prakash Kushwaha

Food not delivered and charged (Uber Eat ) ^Open

Wrong order brought by a delivery guy and when I ask him to get me the correct order than he denied and called customer care people. Customer care guy asked me to accept the wrong order or else you will be charged. When I denied from accepting ...

Aug 15, 2019 by PRAVEEN KUSHWAHA

Stale food delivered (Swiggy) ^Open

I ordered food from swiggy. They said it will be delivered in ** min. But it took ** min. The food which we got was stale and half-cooked. I raised a concern with the team. They don't want to listen. Service agent said ok I'll share your experi...

Aug 14, 2019 by Vishal Vijapure

Charged cancellation fee (Zomato) ^Open

I ordered a chocolate bouquet from choco jaadu Kolkata worth Rs *** on ** August **** at **:** pm. I mistakenly and intentionally cancelled the order. Cancellation charged me *** Rs saying that food preparation was already begun. I call the res...

Aug 14, 2019 by Tanushree

My children is sleeping without taking food (Swiggy) ^Open

Approx *:** pm I have ordered my food to swiggy ** min time they had given after that they approx *:** pm they were saying that because of the accident your delivery will be late till ** minutes. I had called that number after ** minutes but I ...

Aug 13, 2019 by Sunder Singh Latwal

Cheated by restaurant as well as delivery boy and zomato did absolutely nothing (Zomato) ^Open

Order id- ********** I had ordered food from *q restaurant at *:** pm on ** august via Zomato. The order was confirmed and delivery time was given as **-** minutes. Even after ** minutes the delivery time was showing the same. So I contacted c...

Aug 13, 2019 by Vikas Samal

Unable to submit support request (Uber Eats India) ^Open

My Uber eat account has been put on hold and Uber doesn’t allow me to submit any issue through their application. I had placed an order with Uber Eats and after the order is being confirmed and prepared the order never arrived at my delivery ...

Aug 12, 2019 by Thangaperumal Nadar

Food not delivered (Swiggy) ^Open

I have ordered food from swiggy on ** august at **:** pm. I had ordered pizza after some time about half an hour they had called me and said that your order could not be delivered right now you have to cancel this order we will place same order...

Aug 12, 2019 by Shrikant ashok nikam

Refund not given (Swiggy) ^Open

I ordered food from swiggy on ** July ****. The money got debited from source account but the transaction got failed. I have contacted the swiggy chat team regarding the issue and they didn't help me resolve the issue. I am attaching concerned ...

Aug 12, 2019 by Raj Kumar

Food not delivered even after 3.5 hours (Swiggy) ^Open

I've ordered from swiggy at *.** pm with the promise that my order will be delivered shortly, at *.**pm I raise my issue about my order being delayed and they said that they have assigned a delivery executive, at *.**pm, I again contacted them ...

Aug 10, 2019 by Sharad Prakash Barnwal

Refund not received (Swiggy) ^Open

I cancelled my * order by delay in delivery from swiggy by customer care after that my refund is not credited my account till now (*weeks). I have done many mails, chats and call just wastage of time no response in there just told me waiting an...

Aug 07, 2019 by Chitrakant

Spoiled foods delivery (Zomato) ^Open

I ordered from Zomato but I got fully spoiled foods. So very shocked. The doughnut is a bad smell like a stone and I think this doughnut is * days old. Other foods all old and bad so I've immediately contacted them for this issue and I asked re...

Aug 06, 2019 by Lourdu Vinoth

Order get cancelled (Zomato) ^Open

Placed order at *:**, with Order Number: **********. The delivery executive called me once at *:** (only once) and since I did not pick the call they cancelled my order. In the app delivery time was reflecting as ** min and I was expecting deli...

Aug 06, 2019 by Divya

Food not received (Swiggy) ^Open

Today I ordered milkshake through Swiggy. Swiggy packing and guys are not good. Please do the needful....

Aug 06, 2019 by Raval anand

Water bottle charged excess of MRP (7 Seasons Restaurant) ^Open

The water bottle was charged at Rs. ** whereas the MRP was only Rs. **. Upon protesting the management argument was that the Supreme court has granted permission to restaurants to charge water bottle at price of their wish....

Aug 05, 2019 by A Nageshwar Rao

Items are missing from my order (Hungrii budiies) ^Open

Today August *, I ordered * single pizza from Hungrii budiies. But mozzarella cheese was missing from both pizzas. They served us simple uncooked base with a coating of mayonnaise with a sprinkle of corn. I make a complaint to take the order ba...

Aug 04, 2019 by Dazy

Deliver boy behaviour was not good (Zomato) ^Open

I ordered the food. But while I received the call from the delivery boy he asked that location is mentioned wrong. However not for * time often I order the item for the same address & same location. Then I request to him that please move toward...

Aug 04, 2019 by Jagannath

Order picked but not delivered (Zomato) ^Open

I had placed a food order on the **th of July **** at around **:** pm and did the payment online of Rs *** online. The order was from Karama restaurant, mosque road. The order is included a Tawa shawarma and a masala french fries. After waitin...

Jul 31, 2019 by Shah Faisal Khan

Items missed from the order (Swiggy) ^Closed

I have ordered food items but didn't get delivered. Please do the needful....

Apr 12, 2019 by Shantle sequeira

Wrongly charged by the company (Swiggy) ^Closed

While placing my order I had applied a coupon code (SWIGGY*) which was applied successfully. The amount was reduced from *** to Rs. ***. However, after selecting the payment method and confirming the order the amount shown at the end page went ...

Apr 12, 2019 by Jinesh Jain

Charging more than MRP rate (Maruthi Cinema Theatre) ^Closed

Maruthi theatre in palakol West Godavari Andhra Pradesh charges more than MRP rates. I bought * maaza drink from them they charge **₹ instead of **₹ for each drink. ...

Apr 11, 2019 by MNSV mallikarjunarao

Failed to deliver food and refused to refund the money (Pizza Hut) ^Closed

Pizza hut failed to deliver and refused to refund the money even after so many reminders. Given below the order details : Order Number: ******* Order Time Saturday, ** March **** **:**:** ...

Apr 11, 2019 by Mahesh

Food was bad (Swiggy) ^Closed

I received bad quality food from swiggy and when I ask for a refund they are not talking to me. They just closed the chat as I am no one. I tried to talk to the customer care executive twice but they were not helping me. ...

Apr 11, 2019 by Akash Sharma

Looting people by charging high amount more than MRP (Hotel Kanaiya) ^Closed

Hotel Kaniya near Chotila on Ahmedabad Highway is charging so high which is **% to **% more than MRP price. A can of Pepsi with MRP of Rs. **/- is charged with Rs. **/- and likewise on all products they are looting people thinking there is no o...

Apr 10, 2019 by Pratik Badani

Wrong order delivered, replacement was not the order I asked for so I had to cancel it (Swiggy) ^Closed

I ordered for desserts from a restaurant, they patched me with extra complimentary desserts which I didn't ask for nor. the order had * of those complimentary desserts and nothing I have ordered and paid for. When I asked for replacement, I was...

Apr 27, 2018 by Hustle

Food not delivered on time (Foodpanda) ^Closed

From last *times,I am getting late delivery.. Though I chat with customer care person s and tell tell the issue is repeated, so action taken.. Eevrytimy its delivered **-**mins late. *times I had to order from another restaurant as it was alrea...

Apr 06, 2018 by Ria Dey

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Complaint filed against: PayTM

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Prince Kumar
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Vijayasimha Ajarananda
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G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

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Rohit Kumar
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Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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